Rhode Island Unified Health Infrastructure Project RIBridges Hybrid .
State of Rhode IslandRhode Island Unified HealthInfrastructure ProjectRIBridges Hybrid Pilot Go/NoGo Decision
RIBridges Hybrid Pilot Go/No Go DecisionPhase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionDocument Control InformationDocument InformationDocument IdentificationPhase 2 - RIBridges Hybrid Pilot Go/No Go DecisionDocument NameRIBridges Hybrid Pilot Go/No Go DecisionProject NameRI UHIPClientState of Rhode IslandDocument AuthorThom Guertin and Wayne HannonDocument Version2.0Document StatusSubmittedDate Released7/22/2015File NameRIBridges Hybrid Pilot Go No Go Decision v1.docxDocument Edit 016Drafted2.07/22/2016SubmittedDocument Control Information5-Apr-17Prepared/Revised byThom Guertin and WayneHannonThom Guertin and WayneHannonPage iiRI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go DecisionPhase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionTable of Contents1Introduction . 41.1 Hybrid Pilot Approach . 41.2 Hybrid Pilot Go/No Go Decision . 52Transmittal Letter . 83Testing Goals Achieved . 93.1 Test Case Results . 94System Defect Log . 105Training Readiness . 116Site Readiness . 147Current Program Performance . 158Data Conversion . 169Resources . 1810 Stakeholder Buy-in and Preparedness . 1911 Escalation Plan . 2211.1 Work Requests . 2211.2 Build Schedule . 2211.3 System Enhancement Requests . 2212 Communication Plan . 2312.1 Pre-Pilot Communications . 2312.2 Pilot Execution Communications . 2312.3 Post-Pilot Communication . 2313 Results of System Performance and Capacity Testing . 2514 System Integrity Review Tool. 2615 Appendix A: Cycle Four UAT Defects . 2716 Appendix B: UAT Test Case Results by Cycle . 28Table of Contents5-Apr-17Page 3
RIBridges Hybrid Pilot Go/No Go Decision1Phase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionIntroduction1.1Hybrid Pilot ApproachThis document provides an overview of the activities for Phase 2 Release 7 of the Rhode Island’s UnifiedHealth Infrastructure Project (UHIP), known as the RIBridges release, in preparation for RIBridges HybridPilot entrance.Hybrid Pilot is scheduled to start in the following location on July 25, 2016 is intended to run throughAugust 31, 2016:1) Rhode Island Department of Human Services (DHS) Pawtucket local office2) Rhode Island Data Center (to be used for central scanning)3) Rhode Island Executive Office of Health and Human Services (EOHHS) Hazard Building4) Rhode Island HealthSource RI (HSRI) Contact CenterThe hybrid pilot implements the system in a to-be production environment, while the legacy systemremains the true production system, in order to perform parallel testing in an end-user environment. Inaddition, a hybrid pilot treats the daily case execution as it would be from an operations perspectivecomplete with a command center, daily operational reports, quality assurance processes, batch andinterface monitoring, etc. The legacy system, InRhodes and the Exchange, remain intact as the systemsof record. Activities are completed in both InRhodes and RIBridges with the following objective:“Pilot as a parallel testing environment will validate the eligibility determination and benefits calculation ofPhase 2 HIX/IES against live production cases being worked simultaneously in the legacy InRhodessystem.”All activities completed in RIBridges during the Hybrid Pilot have no effect on actual cases or customer. Inaddition, all RIBridges activity will be discarded at the end of the Pilot phase.The objectives of the Hybrid Pilot are detailed in the following table.Pilot ObjectiveDescriptionExercise RIBridgesFunctionalityUsers practice RIBridges functionality using production data in a nonproduction environment which builds worker familiarity and comfort levelswith the “new” way of doing business.Confirm Business ProcessAlignmentThe State tests alignment of its business processes and procedures withRIBridges functionality and assesses overall office process readiness. Theywill also validate handoffs between agencies.Confirm Updated Local OfficeSetup and InfrastructureThe State assesses local office setup and infrastructure readiness for theRIBridges implementation including hardware, and scanning stationsConfirm Business PartnerReadinessPilot exercises the interfaces with external systems and/or businesspartners.Validate Training MaterialsTraining materials are reviewed and finalized based on Pilot outcomes andfeedback. Training includes: Introduction5-Apr-17Instructor-led curriculum for social case workers and eligibilitytechniciansPage 4 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go DecisionPhase 2 - RIBridgesHybrid Pilot Go/NoGo Decision Quick reference guides and user guides in RIBridges Computer-based learning for participantsConfirm Technical &Infrastructure ReadinessTechnology and infrastructure are tested in a production-like environment.“Grow” ChampionsPilot builds local office system expertise and “champions” for the state-wideRIBridges deployment.Inform “Go/No Go” DecisionPilot outcomes help project leaders make an informed “go/no-go” decision.Table 1: Hybrid Pilot Objectives1.2Hybrid Pilot Go/No Go DecisionIn accordance with FNS requests, this document demonstrates overall project and pilot location readinessfor the Hybrid Pilot to assist with a decision to enter the Hybrid Pilot. The document details the followingtopics: test results, current system defect log, pilot training readiness, pilot site readiness, current programperformance, pilot data conversion results and activities, pilot resources, pilot stakeholder buy-in andpreparedness, pilot contingency plan, pilot issue escalation plan, pilot communication plan, and thecurrent FNS system integrity review tool.Relevant supporting documents for RIBridges progress to date include the ridges functional requirementscategorized by businessfunction/module for the initialRIBridges scope.DeliverableApproved version onproject SharePoint.P2-Conv-FuncReqRIBridges conversionrequirements categorized bybusiness function/module for theinitial RIBridges scope.DeliverableApproved version onproject SharePoint.P2-FuncDesignFunctional design for the initialRIBridges scope.DeliverableApproved version onproject SharePoint.P2-Conv-FuncDesignFunctional design of theconversion process for the initialRIBridges scope.DeliverableApproved version onproject SharePoint.P2-UnitTestUnit test results demonstratingcompletion and successful unittesting of the development for theinitial RIBridges scope.DeliverableApproved version onproject SharePoint.P2-Conv-UnitTestUnit test results demonstratingcompletion and successful unittesting of the conversiondevelopment for the initialRIBridges scope.DeliverableApproved version onproject SharePoint.Introduction5-Apr-17Page 5 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go DecisionPhase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionP2-TestPlanOverall test plan for the initialRIBridges scope.DeliverableApproved version onproject SharePoint.P2-Conv-TestPlanOverall conversion test plan for theinitial RIBridges conversion scope.DeliverableApproved version onproject SharePoint.P2-TrainPlanPlan to training end users on theinitial RIBridges scope.DeliverableApproved version onproject SharePoint.P2-UAT EntranceDocument detailing the activitiescompleted to start UserAcceptance Testing (UAT) on theinitial RIBridges scope.WorkProductPreviously submitted tofederal partners.EnhancementsDesignsDesigns detailing the functionalityto incorporate approvedenhancements into RIBridges.DeliverableApproved version onproject SharePoint.Updated P2-TrainPlanUpdated training plan to reflectchanges in the approach andtopics based on the approvedenhancements.WorkProductSubmitted version onproject SharePoint.Change ManagementPlanPlan detailing the changemanagement approach andactivities to prepare the State forthe RIBridges implementation.WorkProductSubmitted version onproject SharePoint.State and OfficeReadinessAssessmentDocument detailing the items to becompleted for state and officereadiness of the implementation.DeliverableSubmitted version onproject SharePoint.Enhancements SITExit - Part 1Details the exit out of Systemintegration Testing (SIT) tointroduce UAT Cycle 3functionality into the UATenvironment for testing starting2/1/2016.DeliverableApproved version onproject SharePoint.UAT Cycle 3 EntranceDocument detailing the activitiescompleted to start UAT on theapproved enhancements on2/1/2016.WorkProductPreviously submitted tofederal partners.Enhancements SITExit - Part 2Details the exit out of SIT tointroduce UAT Cycle 3functionality into the UATenvironment for testing starting3/1/2016.DeliverableApproved version onproject SharePoint.Mock Pilot 1 PlanDefines the plan for Mock Pilot 1including location, functionality,entrance criteria, expectations,roles, etc.WorkProductPreviously submitted tofederal partners.Introduction5-Apr-17Page 6 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go DecisionPhase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionMock Pilot 1 EntranceDocuments the preparationactivities completed to enter intoMock Pilot 1.WorkProductPreviously submitted tofederal partners.Mock Pilot 1 ClosureDetails the case results, findings,and lessons learned of Mock Pilot1.WorkProductPreviously submitted tofederal partners.Mock Pilot 2 PlanDefines the plan for Mock Pilot 2including location, functionality,entrance criteria, expectations,roles, etc.WorkProductPreviously submitted tofederal partners.Mock Pilot 2 EntranceDocuments the preparationactivities completed to enter intoMock Pilot 2.WorkProductPreviously submitted tofederal partners.Mock Pilot 2 ClosureDetails the case results, findings,and lessons learned of Mock Pilot2.WorkProductPreviously submitted tofederal partners.Hybrid Pilot PlanDefines the plan for Hybrid Pilotincluding location, functionality,entrance criteria, expectations,roles, etc.WorkProductPreviously submitted tofederal partners.RIBridges HybridPilot Go/No GoDecisionDocuments the preparationactivities completed and readinessto enter into Hybrid Pilot.WorkProductPreviously submitted tofederal partners.Hybrid Pilot ClosureDetails the case results, findings,and lessons learned of HybridPilot.WorkProductPreviously submitted tofederal partners.RIBridgesContingency PlanDetails the contingencies forcritical business functionsincluding the triggers, businessowners, and approach.WorkProductPreviously submitted tofederal partners.System IntegrityReview ToolDetails alignment of RIBridgeswith requirements as listed in theSystem Integrity Review Tool.WorkProductInitial drafts submittedto FNS. Seekingclarification on a fewremaining requirementsprior to finalsubmission.Table 2: Hybrid Pilot Entrance Supporting DocumentsThe document was prepared by the State of Rhode Island and is intended for submission to USDA/FNSand CMS subject matter experts to support Rhode Island’s request to move to the Hybrid Pilot phase ofthe RIBridges project.Introduction5-Apr-17Page 7 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go Decision2Phase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionTransmittal LetterThe Rhode Island Transmittal letter submissions from Thom Guertin to Kurt Messner and Terry Lew areincluded with the submission of this document. This acts as the official request for FNS and CMS reviewof the entrance into Hybrid Pilot for the RIBridges release for the RI UHIP project.Transmittal Letter5-Apr-17Page 8 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go Decision3Phase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionTesting Goals AchievedThe State of Rhode Island commenced UAT testing of the RIBridges solution on November 10, 2014. Todate, the State has met the exit criteria for the first three cycles of UAT testing and is approaching the exitcriteria for cycle four, while passing 3,607 UAT test cases, which demonstrate test case readiness toenter into Hybrid Pilot. For critical day one business functions, the State has met the exit criteria for cyclefour while passing 1526 UAT test cases. See below on for details on the subset of cases being deferredto a subsequent cycle as well as the associated rationale.3.1Test Case ResultsThe following tables detail the test results for the first four UAT cycles. These include the businessfunctions tested in each cycles as well as the pass percentage targets and the current UAT passpercentage for each business function.UAT Test Case ResultsUAT CyclePassedFailedBlockedNot RunInProgressTotal%PassedCycle 11,29820001,300100%Cycle 2549600055599%Cycle 32381500025394%Cycle 41,5263192430412,12972%Grand Total3,6073432430414,23585%Table 3: UAT Test Case ResultsNote: 488 of the 562 Failed and Blocked work requests are ready for test and can be validated in theHybrid Pilot.Testing Goals Achieved5-Apr-17Page 9 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go Decision4Phase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionSystem Defect LogBelow is a summary of High and Critical Severity Work Requests (WRs) logged by state testers duringCycle 4 of UAT. The work request details are available in Jira, and the remaining open work requests areincluded in Appendix A.Defect StatusOpenReady for TestSeverity 1 CriticalSeverity 2 High018Total18099Closed/Cancelled/Deferred/On Hold5182,8633,381TOTAL5182,8903,408Table 4: UAT Work Requests (Cycle 1, 2, 3, 4)As of 7/22/2016, there are only 27 outstanding High Work Requests that are at risk for not beingvalidated by the end of the UAT Cycle 4. All of these have been analyzed and the impact andworkaround for hybrid Pilot has been documented in Appendix A.System Defect Log5-Apr-17Page 10 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go Decision5Phase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionTraining ReadinessEnd user training for the Release 7 of RIBridges began on April 18. Instructor-led training was conductedby Deloitte staff and followed a schedule agreed upon by Deloitte, DHS, EOHHS, and HSRI. To date, 555state workers have been trained from the following program areas:1. DHS Eligibility Technician (ET)2. DHS Social Caseworker3. Department of Children, Youth, and Families (DCYF)4. EOHHS RIteShare Unit5. EOHHS Katie Beckett Unit6. EOHHS Office of Medical Review (OMR)7. EOHHS Medical Assistance Review Team8. HSRI Contact Center9. Child Care Provider and Financial Units10. DHS Clerical11. DHS Long Term Services and Supports12. DHS Supervisors13. DHS Quality ControlThe following table provides the schedule of completed instructor-led training sessions.table belowincludes the schedule of trainings completed prior to Hybrid Pilot:WeekWeek 1RoomRoom 1Room 2Room 3Week 2Room 1Training Readiness5-Apr-17AprilWeek of April 4MayWeek of May 2ET(Monday, 5/2 Thursday, 5/5, 25participants)KB / OMR / MARTOverview (Tuesday,5/3) (12participants),(Wednesday, 5/4)(12 Participants)Clerical(Wednesday, 5/4, 25participants)Week of May 9ET(Monday, 5/9 –Thursday, 5/12, 25participants)Page 11 of 29JuneWeek of May 30ET(Tuesday, 5/31, –Friday, 6/3, 25participants)JulyWeek of July 4Contact Center(Wednesday, 6/6 –Thursday, 6/7, 25participants)Rite Share(Tuesday, 5/31 Wednesday, 6/1, 4participants)Week of June 6ET(Tuesday, 6/7 – Friday,6/10, 25 participants)Week of July 11Clerical simulation inPawtucket (Tue),Woonsocket (Wed),Warwick (Thursday)RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go DecisionRoom 2LTSS(Tuesday - Wednesday,6/6 – 6/7, 20participants)Room 3Week 3Week 4Room 1Clerical(Wednesday, 5/11,25 participants)Week of April 18ET(Hotline shouldattend)(Tuesday, 4/19 –Friday, 4/22, 25participants)Week of May 16ET(Monday 5/16 Thursday, 5/19, 25participants)Room 2Quality Control(Wednesday, 5/18, 8participants)Room 3DCYF(Tuesday 5/17 –Wednesday 5/18, 26participants)Week of May 23ET(Monday, 5/23 Thursday, 5/26, 25participants)CCAP Payroll &ProviderManagement –(DHS & OHHS)(Tuesday 4/24 Wednesday, 4/25,16 participants)Room 1Room 2Week of April 25ET(Monday, 4/25 Thursday, 4/28,25 participants)Clerical(Wednesday,4/27, 25participants)Room 3Week 55-Apr-17LTSS(Wednesday Thursday, 6/8 – 6/9, 20participants)Social Caseworker(Tuesday, 6/7 –Thursday, 6/9, 25participants)Week of June 13Week of July 18Clerical simulation inPawtucket (Tue),Middletown (Wed),Wakefield (Thursday)Social Caseworker(Monday, 6/13 –Wednesday, 6/15, 25participants)Week of June 20Week of July 25Contact Center(Tuesday, 6/26 –Wednesday, 6/27, 25participants)Social Caseworker(Monday, 6/20, Wednesday, 6/22) (25participants)Week of June 27Supervisors(Tuesday, 6/28, 25participants)SupervisorsRoom 1Training ReadinessPhase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionPage 12 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go DecisionPhase 2 - RIBridgesHybrid Pilot Go/NoGo Decision(Thursday, 6/30, 25participants)Table 5: RIBridges Instructor-Led Training ScheduleAs of July 20th, 2016, each agency has verified that their pilot workers have participated in instructor-ledtraining.In addition to the Instructor-led training, the following training opportunities were provided in preparationfor the Hybrid Pilot and Go Live:1. Three lobby and task management simulations were held at the DHS Pawtucket office location.This included simulating the lobby management flow, including logging visitors in the receptionlog and scanning documentation, as well as receiving and working tasks from the Worker Inbox.2. Scanning refresher training was provided onsite at the DHS Pawtucket office.3. Each worker was given access to a Sandbox environments to practice using RIBridges afterattending instructor-led training. A Deloitte trainer provided onsite assistance in the office duringscheduled sessions.Training Readiness5-Apr-17Page 13 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go Decision6Phase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionSite ReadinessSince early July 2016, pilot planning and preparation has been underway. In order to prepare the sites forthe Hybrid Pilot, the activities as detailed in the following table have been performed or will be completedprior to day one of pilot 2324252627282930ActivityConfirm DHS ParticipantsConfirm EOHHS ParticipantsConfirm HSRI ParticipantsConfirm Data Center ParticipantsDHS Site Setup CompleteEOHHS Site Setup CompleteHSRI Site Setup CompleteData Center Site Setup CompleteDHS Scanning Setup CompleteEOHHS Scanning Setup CompleteHSRI Scanning Setup CompleteData Center Scanning Setup CompleteStand up Pilot EnvironmentDeloitte Site Support Plan CompleteState Site Support Plan CompleteDHS/EOHHS User Setup CompleteHSRI User Setup CompleteCase Results Sheet CompletePawtucket Pilot Operations Plan CompleteData Center Pilot Operations Plan CompleteEOHHS Pilot Operations Plan CompleteHSRI Pilot Operations Plan CompletePawtucket Lobby Management Simulation CompletePilot Environment Availability to State UsersComplete pre-pilot communications to DHS workersComplete pre-pilot communications to EOHHS workersComplete pre-pilot communications to HSRI workersSchedule Pilot Mr. Messenger RouteSecure EBT Cards for PilotComplete Central Scanning edIn tedCompletedCompletedCompletedIn tedCompletedCompletedCompletedIn ProgressCompletedTable 6: Hybrid Pilot Site Readiness ActivitiesBased on site preparations to date, the Hybrid Pilot site, environment, and operational plans are readyand in place to kick off pilot execution July 25, 2016 except for two activities. The Data Center operationalplan has been confirmed but is marked In Progress until dry runs are completed for confirmation of theprocess. Given this, Central Scanning is not planned to commence on day one of pilot. This will beincluded in subsequent weeks once the preparation items are completed. In the interim, the lobbyPawtucket office mail will be back-scanned in Pawtucket which will create the non-lobby tasks forworkers. In addition, the full pilot EBT card inventory has been ordered but not yet received. For the firstdays, unused pilot EBT cards are available from Mock Pilot 3.Site Readiness5-Apr-17Page 14 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go Decision7Phase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionCurrent Program PerformanceRhode Island’s latest SNAP application timeliness from a sample from April 2015 through September2015 was 95.2%. Rhode Island’s SNAP payment error rate for Federal Fiscal Year 2015 was 3.91%.Implementation of Hybrid Pilot will have no impact on current performance as the system will not beplaced into production. During the transition period for statewide implementation, the State is expectingan initial dip in program performance before performance rises back to and above the currentperformance benchmarks.From an office performance standpoint, the following table provides the Pawtucket office backlog as ofJuly 17, 2016.GREEN (SNAP/MEDICAL APPLICATION) NONLOBBY7AverageProcessing Time2 daysGREEN (SNAP/MEDICAL APPLICATION) PHONE72 daysBLUE (RENEWAL) NON-LOBBY342 daysBLUE (RENEWAL) PHONE62 daysPURPLE (PEND WORK) NON-LOBBY32 daysYELLOW (CHANGE) NON-LOBBY252 daysINTERIM NON-LOBBY62 daysSERVICE NON-LOBBY73 daysTotal95N/ATask TypeTask CountTable 7: Pawtucket Non-Lobby BacklogCurrent Program Performance5-Apr-17Page 15 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go Decision8Phase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionData ConversionIn order for Hybrid Pilot participants to compare the case results for existing customers in both the legacysystem and InRhodes, converted data must be made available in that environment. To that end, MockConversion 14 was scheduled to start on June 2 nd, 2016 to provide current production data to the useracceptance testing users.Prior to Mock Conversion 14, thirteen other mock conversions were successfully completed. After eachmock conversion of the legacy system, data cleansing activities were completed by the State to cleansethe data in preparation for the production data. In addition, after each mock conversion, the teamexecutes the eligibility rules for existing cases in RIBridges and compares the results to the legacybenefit. If the benefit and/or type of assistance is exactly the same, this is a benefit match. For anyidentified mismatches, analysis is done to determine the cause of the mismatch. Some mismatchesrequire system/data fixes while others are determined as a non-issue due to planned changes in policychange effective with the new implementation or incomplete worker actions in the legacy system.For all benefit mismatch cases, the customer will not be affected at the time of implementation. Thecustomer will continue to receive the legacy benefits. At the next change report or redetermination, aworker will review the case and eligibility results and make a determination on eligibility prior toauthorization.The following tables details the results of Mock Conversion 14 based on which the team is improving forhybrid pilot conversion.ProgramsSNAPRIWMedicaid &MPPCCAPDCYF 41%*100%100%100%%Converted99.84%*100%Table 8: Mock Conversion 14 Case ResultsNote 1* – Cases which are marked as Denied or Terminated in the source file were included in thecontrol totals file as Active. This led to a discrepancy in the legacy count and the RIBridges count. Theconversion team has sent a follow-up to the legacy vendor and the State to confirm the discrepancy in thecontrol file compared to the actual data received during Mock 14.Note 2** – Medicaid RI Bridges counts will be higher than the legacy count due to logic which creates anew case for individuals receiving special Medicaid in the legacy system.ProgramSNAPRIWCCAPMedicaid & MPPSSPCount d/or ValidMatch4,7445964165,8120Benefit %85.56%93.99%62.81%Table 9: Mock Conversion 14 Benefit Match ResultsData Conversion5-Apr-17Page 16 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go DecisionPhase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionNote: Overall, the benefit match rate increased from 79.9% to 84.63% from Mock Conversion 13 to MockConversion 14.The following table provides the mismatch category breakdown for SNAP cases.Description# Of CasesOne or more Individual is added/removed from assistanceIncome mismatchesShelter Deduction mismatchApplication ExceptionsNet income exceeding limitGross income exceeding limitNo Eligible MembersOne or more Individual is added/removed from ch%4.15%4.57%2.72%1.90%0.26%0.12%0.64%4.15%Table 10: Mock Conversion 14 SNAP Benefit Mismatch AnalysisThe following table provides the mismatch category breakdown for Medicaid and Medicare PremiumPayment cases.Description# Of CasesAID Category code mismatches5,167Mismatch%6.01%Table 11: Mock Conversion 14 Medicaid Benefit Mismatch AnalysisThe hybrid pilot conversion started July 17th, 2016 and currently has no identified risks or issues. Per theplanned schedule, hybrid pilot conversion is scheduled to complete on Friday, July 22nd 2016 in order toprovide the most up-to-date production data to the pilot environment. Results of hybrid pilot conversion(mismatch percentages and categories) are planned for Friday, July 22nd 2016 in order to enter pilot onJuly 25th, 2016. Detailed analysis of the mismatch root cause and next steps will be provided by the endof the first week of the pilot.Data Conversion5-Apr-17Page 17 of 29RI UHIPRIBridges Hybrid Pilot Go No GoDecision v1.docx
RIBridges Hybrid Pilot Go/No Go Decision9Phase 2 - RIBridgesHybrid Pilot Go/NoGo DecisionResourcesA successful Hybrid Pilot requires both State and Deloitte resources. The following table lists the plannedHybrid Pilot participants.TeamRoleDescriptionStatePilot LeadSets goals and operational plans for allagenciesStatePilot Site LeadsManage Pilot communications andoperations; track and addresspolicy/operational questions or issuesStateSupervisorsLiaise between Pilot and daily officeoperationsStateHotline StaffProvide user support; triage issues and writeJira tickets as needed; coordinate withDeloitte Command Center for fixesStateOffice Staff (DHS, EOHHS, andHSRI Contact Center)Perform daily activities and case execution;record case data as needed for PilotreportingStateCourierTransport mail between Pawtucket DHSOffice and Central Scanning FacilityStateCentral Scanning
Details the exit out of System integration Testing (SIT) to introduce UAT Cycle 3 functionality into the UAT environment for testing starting 2/1/2016. Deliverable Approved version on project SharePoint. UAT Cycle 3 Entrance Document detailing the activities completed to start UAT on the approved enhancements on 2/1/2016. Work Product
RHODE ISLAND 3. Key Findings. Rhode Island. About Your Graduating Class. In Rhode Island, there were 1,790 students in the 2014 graduating class who took the ACT. This translates into an estimated 16% of the 2014 Rhode Island graduating class being tested with the ACT. Rhode Island saw an increase in ACT-tested graduates of 27% since 2010 .
Meals on Wheels of Rhode Island Rhode Island Food Dealers Association SNAP-Ed Rhode Island Hospitality Association Johnnycake Center Rhode Island Academy of Nutrition & Dietetics . America Economic P
Rhode Island Department of Health Rhode Island Workforce Development Plan 7 As Rhode Island has no local health departments, the agency coordinates public health activities across the state. All programs and services are coordinated by Divisions and Centers (see Organizational Chart in Appendix 1). Main areas of responsibility include:
The Rhode Island Oral Health Surveillance System (RIOHSS): An Introduction 6A. Purpose 7B. Stakeholders Table IB.1 Stakeholders Participating in RIOHSS 9C. Objectives 10 II. Rhode Island Oral Health Surveillance System Components 10 A. RIOHSS Logic Model 11 B. Oral Health Indicators Under Surveillance in Rhode Island
percent of them living and working in Rhode Island. The college is the No. 1 provider of nurses and other health care workers in the state. Annually, more than 1,000 CCRI students transfer to Rhode Island College and the University of Rhode Island to continue their education. CCRI’s tuition
An Independent Evaluation of Rhode Island's Global Waiver Page 1 of 40 Executive Summary The Lewin Group, in collaboration with the New England States Consortium Systems Organization (NESCSO) and the Rhode Island Office of Health and Human Services has conducted an evaluation of the impact of the Rhode Island Global Consumer Choice Compact
- A lower proportion of adults living in Central Falls have been tested for high cholesterol than adults living in Providence County or Rhode Island. - Central Falls has a higher proportion of adults who have been diagnosed with diabetes than Rhode Island. ADULTS DIAGNOSED WITH DIABETES 7% Rhode Island Central Falls 14.6% 24.9% Rhode Island
RHODE ISLAND COMPREHENSIVE QUALITY STRATEGY Rhode Island Executive Office of Health and Human Services Rhode Island Medicaid Hazard Building #74, 1st Floor . 2014) in each of these programs has been provided below3: * Long Term Services and Supports **Includes Former Foster Children up to 26 years of age " hafee hildren"
