Continuity Of Operations Planning Program Manager Course Student Manual

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Continuity ProgramManagerStudent ManualIS 548 Flexible Delivery ClassroomJune 2009FEMA

Table of ContentsTable of ContentsUnit 1: Introductions and Course OverviewWelcome and Introductions .1-3Course Goals and Objectives.1-5Course Agenda .1-7Administrative Information .1-8Why Have a Continuity Program? .1-10Summary and Transition .1-12Unit 2: Requirements for Continuity PlanningUnit Overview and Objectives .2-3Purpose and Goals of a Continuity Program .2-5Continuity Planning Objectives .2-7Legal Basis for Continuity of Operations .2-10Continuity Roles and Responsibilities .2-34Summary and Transition .2-45Unit 3: Elements of a Viable Continuity Program (Part I)Unit Overview and Objectives .3-3Essential Function.3-5Orders of Succession .3-20Delegations of Authority .3-22Continuity Facilities .3-26Continuity Communications.3-28Summary and Transition .3-30Unit 4: Elements of a Viable Continuity Program (Part II)Unit Overview and Objectives .4-3Vital Resource Management .4-5Human Capital .4-24Test, Training, and Exercise (TT&E) .4-41Devolution of Control and Operations .4-68Reconstitution .4-77Summary and Transition .4-85Unit 5: Developing Continuity Plans & ProceduresUnit Overview and Objectives .5-3Continuity Planning .5-5Continuity Program Management .5-8Test, Training, and Exercise (TT&E) .5-28Evaluations, After-Action Report, and Lessons Learned .5-30Corrective Action Plans .5-33Continuity Plan Organization .5-35Summary and Transition .5-59June 2009IS 548—Continuity Program Manager—SMPage 1

Table of ContentsTable of Contents (Continued)Unit 6: Operating in a Continuity EnvironmentUnit Overview and Objectives .6-3Initiating Continuity Site Operations .6-5Sustaining Continuity Operations .6-14Other Site-Related Issues .6-16Summary and Transition .6-20Unit 7: Developing a Corrective Action ProgramUnit Overview and Objectives .7-3Purpose of a CAP .7-5Developing an Effective CAP .7-7Implementing a CAP .7-19Summary and Transition .7-26Unit 8: Family Support PlanningUnit Overview and Objectives .8-3Preincident Family Support Planning .8-5Communicating During Continuity Operations .8-14Special Family Considerations .8-15Summary and Transition .8-23Unit 9: Outreach and ResourcesUnit Overview and Objectives .9-3Outreach Programs .9-5Support for Continuity Program Managers .9-17Summary and Transition .9-23Unit 10: Course Summary and Final ExamIntroduction and Unit Overview .10-2Next Steps .10-4Final Exam .10-6Course Summary and Adjournment .10-7Appendix A:Appendix B:Appendix C:Appendix D:Appendix E:Page 2GlossaryContinuity Plan Template InstructionsDevolution TemplateContinuity Evaluation ToolContinuity Assistance ToolIS 548—Continuity Program Manager—SMJune 2009

Unit 1: Introductions andCourse Overview

Unit 1Introductions and Course OverviewObjectivesAt the end of this course, you should be able to:1.2.3.4.Define Continuity of Operations.Explain the benefits of developing a viable continuity program.Identify the elements of a viable continuity program.Identify the processes, resources, and tasks necessary to implement and manage asuccessful continuity program.Scope Welcome and IntroductionsCourse Goals and ObjectivesCourse AgendaAdministrative InformationWhy Have a Continuity Program?Summary and TransitionJune 2009IS 548—Continuity Program Manager—SMPage 1-1

Unit 1Introductions and Course OverviewTime PlanThe suggested time plan for this unit is shown below.TopicTimeWelcome and Introductions10 minutesCourse Goals and Objectives5 minutesCourse Agenda5 minutesAdministrative Information5 minutesWhy Have a Continuity Program?20 minutesSummary and Transition5 minutesTotal TimePage 1-2IS 548—Continuity Program Manager—SM50 minutesJune 2009

Unit 1Introductions and Course OverviewTopicWELCOME AND INTRODUCTIONSWelcome to the Continuity Program Manager Course.June 2009IS 548—Continuity Program Manager—SMPage 1-3

Unit 1Introductions and Course OverviewTopicStudent IntroductionsPage 1-4IS 548—Continuity Program Manager—SMJune 2009

Unit 1Introductions and Course OverviewTopicCOURSE GOALS AND OBJECTIVESThe goal for this course is to acquaint you with the continuity planning directives guidance andthe responsibilities of program management. This course will: Identify the legal basis for continuity planning. Explain the roles and responsibilities of the Continuity Program Manager.This course will cover the most significant aspects of continuity planning and continuity programmanagement.June 2009IS 548—Continuity Program Manager—SMPage 1-5

Unit 1Introductions and Course OverviewTopicCourse ObjectivesPage 1-6IS 548—Continuity Program Manager—SMJune 2009

Unit 1Introductions and Course OverviewTopicCOURSE AGENDACourse Agenda SampleAMDay 1 Unit 1: Introductions andCourse OverviewUnit 2: Requirements forContinuity PlanningDay 2 Unit 5: Developing ContinuityPlans and ProceduresPMUnit 3: Elements of a ViableContinuity Program(Part I)Unit 4: Elements of a ViableContinuity Program(Part II)Unit 7: Developing a CorrectiveAction ProgramUnit 6: Operating in aContinuity EnvironmentDay 3 Unit 8: Family Support Planning Unit 10: Course Summary andFinal ExamUnit 9: Outreach andResources1-5This course will take 3 days to cover all of the material.A brief description of the units in this course is presented below: Unit 2 will identify the legal basis for continuity planning and explain the roles andresponsibilities of the continuity planning team members.Unit 3 will address the elements that make a continuity plan viable—essential functions,delegations of authority, succession planning, and continuity facilities.Unit 4 will address the remaining elements that make a continuity plan viable—continuitycommunications; vital records management; human capital; tests, training, and exercises;devolution of control and operations; and reconstitution operations.Unit 5 will explain the purpose of continuity planning and describe the organizationalstructure of a continuity program.Unit 6 will describe continuity site operations and address site-related issues.Unit 7 will focus on the effectiveness of a Corrective Action Program (CAP) to support acontinuity program.Unit 8 will address the need for a family support plan and identify key family supportplanning issues.Unit 9 will identify some of the outreach programs that can assist with continuity planning.Unit 10 will summarize the key points from the course.June 2009IS 548—Continuity Program Manager—SMPage 1-7

Unit 1Introductions and Course OverviewTopicADMINISTRATIVE INFORMATIONPage 1-8IS 548—Continuity Program Manager—SMJune 2009

Unit 1Introductions and Course OverviewTopicCourse MaterialsCourse MaterialsThe Student Manual includes: Course content. Activities. Job aids. Course visuals.1-7June 2009IS 548—Continuity Program Manager—SMPage 1-9

Unit 1Introductions and Course OverviewTopicWHY HAVE A CONTINUITY PROGRAM?Page 1-10IS 548—Continuity Program Manager—SMJune 2009

Unit 1Introductions and Course OverviewTopicWHY HAVE A CONTINUITY PROGRAM? (CONTINUED)June 2009IS 548—Continuity Program Manager—SMPage 1-11

Unit 1Introductions and Course OverviewTopicSUMMARY AND TRANSITIONPage 1-12IS 548—Continuity Program Manager—SMJune 2009

Unit 1Introductions and Course OverviewTopicSUMMARY AND TRANSITION (CONTINUED)June 2009IS 548—Continuity Program Manager—SMPage 1-13

Unit 2: Requirements for ContinuityPlanning

Unit 2Requirements for Continuity PlanningObjectivesAt the end of this unit, you should be able to:1. Describe the requirements of National Security Presidential Directive (NSPD)51/Homeland Security Presidential Directive (HSPD) 20.2. Describe the guidance in Federal Continuity Directive (FCD) 1.3. Identify the objectives of Continuity of Operations.4. List the roles and responsibilities of the key players in a continuity program.Scope Unit Overview and ObjectivesPurpose and Goals of a Continuity ProgramContinuity Planning ObjectivesLegal Basis for Continuity of OperationsContinuity Roles and ResponsibilitiesSummary and TransitionJune 2009IS 548—Continuity Program Manager—SMPage 2-1

Unit 2Requirements for Continuity PlanningTime PlanThe suggested time plan for this unit is shown below.TopicTimeUnit Overview and Objectives5 minutesPurpose and Goals of a Continuity Program10 minutesContinuity Planning Objectives20minutesLegal Basis for Continuity of Operations15 minutesContinuity Roles and Responsibilities25 minutesSummary and Transition5 minutesTotal TimePage 2-2IS 548—Continuity Program Manager—SM1 hour 20 minutesJune 2009

Unit 2Requirements for Continuity PlanningTopicUNIT OVERVIEW AND OBJECTIVESJune 2009IS 548—Continuity Program Manager—SMPage 2-3

Unit 2Requirements for Continuity PlanningTopicUnit ObjectivesUnit Objectives Describe the requirements ofNSPD 51/HSPD 20. Describe the guidance in FCD 1and CGC 1. Identify the objectives ofContinuity of Operations. List the roles andresponsibilities of the keyplayers in a continuity program.2-2Page 2-4IS 548—Continuity Program Manager—SMJune 2009

Unit 2Requirements for Continuity PlanningTopicPURPOSE AND GOALS OF A CONTINUITY PROGRAMJune 2009IS 548—Continuity Program Manager—SMPage 2-5

Unit 2Requirements for Continuity PlanningTopicPURPOSE AND GOALS OF A CONTINUITY PROGRAM (CONTINUED)Purpose of a Continuity ProgramTo document and ensure thecapability of continuing agencyessential functions during a widerange of potential emergencies.Goals: Protect life and property. Provide for the continuity ofessential services until normaloperations can be resumed.2-4Page 2-6IS 548—Continuity Program Manager—SMJune 2009

Unit 2Requirements for Continuity PlanningTopicCONTINUITY PLANNING OBJECTIVESContinuity Planning ObjectivesWhat are some of theobjectives realized byplanning for Continuity ofOperations?2-5June 2009IS 548—Continuity Program Manager—SMPage 2-7

Unit 2Requirements for Continuity PlanningTopicCONTINUITY PLANNING OBJECTIVES (CONTINUED)Continuity Planning ObjectivesContinuity planning helps to: Ensure continued performance during a continuitysituation. Reduce loss of life and minimize damage and loss tocritical processes and information. Ensure successful succession to office. Anticipate what might occur in order to mitigatedisruptions. Ensure that facilities are available during a continuitysituation.2-6Page 2-8IS 548—Continuity Program Manager—SMJune 2009

Unit 2Requirements for Continuity PlanningTopicCONTINUITY PLANNING OBJECTIVES (CONTINUED)Continuity Planning ObjectivesContinuity planning helps to: Protect essential facilities, equipment, and vitalrecords. Achieve a timely and orderly recovery from a continuitysituation. Resume full service after an effective reconstitution. Maintain a test, training, and exercise program thatsupports the implementation of continuity plans.2-7June 2009IS 548—Continuity Program Manager—SMPage 2-9

Unit 2Requirements for Continuity PlanningTopicLEGAL BASIS FOR CONTINUITY OF OPERATIONSLegal Basis for Continuity of Operations Continuity of Operations is aFederal initiative, required byPresidential directive. Federal Executive Branchagencies are required tocontinue their essentialfunctions under a broad rangeof circumstances.2-8Federal directives apply only as guidance to State, local, tribal, and other organizationsand entities. Organizations at all levels of government, as well as nongovernmentalorganizations (NGOs), can benefit from Federal directives and guidance for theircontinuity planning.Page 2-10IS 548—Continuity Program Manager—SMJune 2009

Unit 2Requirements for Continuity PlanningTopicFederal Directives for Continuity of OperationsKey Federal Directives/Guidance To ensure continuity ofessential functions:NSPD 51/HSPD 20, issuedMay 2007 To provide guidance forcontinuity of essentialfunctions during all-hazardsituations:FCD 1, issued February 2008CGC 1, issued January 20092-9June 2009IS 548—Continuity Program Manager—SMPage 2-11

Unit 2Requirements for Continuity PlanningTopicNSPD 51/HSPD 20—National Continuity PolicyNSPD 51/HSPD 20 Requires all Federal Executive Branchagencies to incorporate continuity intotheir daily operations Establishes NEFs for all continuityprograms Assigns categories to each agency inaccordance with its national securityrole and responsibilities Designates the National ContinuityCoordinator to lead the developmentof a National ContinuityImplementation Plan2-10Page 2-12IS 548—Continuity Program Manager—SMJune 2009

Unit 2Requirements for Continuity PlanningTopicNSPD 51/HSPD 20 Continuity Plan RequirementsNSPD 51/HSPD 20 RequirementsContinuity plans must include: Plans to continue performance of PMEFs for 30 daysor until normal operations can be resumed. Capability to be fully operational at continuity siteswithin 12 hours after plan activation. Orders of succession and delegations of authorities. Measures to safeguard and access vital records andresources. Provisions for acquiring resources for continuedoperations.2-11June 2009IS 548—Continuity Program Manager—SMPage 2-13

Unit 2Requirements for Continuity PlanningTopicNSPD 51/HSPD 20 Continuity Plan Requirements (Continued)NSPD 51/HSPD 20 RequirementsContinuity plans must include: Redundant communicationscapabilities at continuity sites. Identification, training, andpreparedness of the ERG. Reconstitution capabilities.2-12Page 2-14IS 548—Continuity Program Manager—SMJune 2009

Unit 2Requirements for Continuity PlanningNSPD 51/HSPD 20—National Continuity Policy (Unclassified)UNCLASSIFIED WITH TOP SECRET/CODEWORD ANNEXESNATIONAL SECURITY PRESIDENTIAL DIRECTIVE/NSPD 51HOMELAND SECURITY PRESIDENTIAL DIRECTIVE/HSPD 20Subject: National Continuity PolicyPurpose(1)This directive establishes a comprehensive national policy on the continuity of FederalGovernment structures and operations and a single National Continuity Coordinator responsiblefor coordinating the development and implementation of Federal continuity policies. This policyestablishes "National Essential Functions," prescribes continuity requirements for all executivedepartments and agencies, and provides guidance for State, local, territorial, and tribalgovernments, and private sector organizations in order to ensure a comprehensive andintegrated national continuity program that will enhance the credibility of our national securityposture and enable a more rapid and effective response to and recovery from a nationalemergency.Definitions(2)In this directive:(a)"Category" refers to the categories of executive departments and agencies listed inAnnex A to this directive;(b)"Catastrophic Emergency" means any incident, regardless of location, that results inextraordinary levels of mass casualties, damage, or disruption severely affecting the U.S.population, infrastructure, environment, economy, or government functions;(c)"Continuity of Government," or "COG," means a coordinated effort within the FederalGovernment's executive branch to ensure that National Essential Functions continue to beperformed during a Catastrophic Emergency;(d)"Continuity of Operations" means an effort within individual executive departmentsand agencies to ensure that Primary Mission Essential Functions continue to be performedduring a wide range of emergencies, including localized acts of nature, accidents, andtechnological or attack-related emergencies;June 2009IS 548—Continuity Program Manager—SMPage 2-15

Unit 2Requirements for Continuity PlanningNSPD 51/HSPD 20—National Continuity Policy (Unclassified) (Continued)(e)"Enduring Constitutional Government," or "ECG," means a cooperative effort among theexecutive, legislative, and judicial branches of the Federal Government, coordinated by thePresident, as a matter of comity with respect to the legislative and judicial branches and withproper respect for the constitutional separation of powers among the branches, to preserve theconstitutional framework under which the Nation is governed and the capability of all threebranches of government to execute constitutional responsibilities and provide for orderlysuccession, appropriate transition of leadership, and interoperability and support of the NationalEssential Functions during a catastrophic emergency;(f)"Executive Departments and Agencies" means the executive departments enumeratedin 5 U.S.C. 101, independent establishments as defined by 5 U.S.C. 104(1), Governmentcorporations as defined by 5 U.S.C. 103(1), and the United States Postal Service;(g)"Government Functions" means the collective functions of the heads of executivedepartments and agencies as defined by statute, regulation, presidential direction, or other legalauthority, and the functions of the legislative and judicial branches;(h)"National Essential Functions," or "NEFs," means that subset of Government Functionsthat are necessary to lead and sustain the Nation during a catastrophic emergency and that,therefore, must be supported through Continuity of Operations and Continuity of Governmentcapabilities; and(i)"Primary Mission Essential Functions," or "PMEFs," means those Government Functionsthat must be performed in order to support or implement the performance of NEFs before,during, and in the aftermath of an emergency.Policy(3)It is the policy of the United States to maintain a comprehensive and effective continuitycapability composed of Continuity of Operations and Continuity of Government programs inorder to ensure the preservation of our form of government under the Constitution and thecontinuing performance of National Essential Functions under all conditions.Implementation Actions(4)Continuity requirements shall be incorporated into daily operations of all executivedepartments and agencies. As a result of the asymmetric threat environment, adequatewarning of potential emergencies that could pose a significant risk to the homeland might not beavailable, and therefore all continuity planning shall be based on the assumption that no suchwarning will be received. Emphasis will be placed upon geographic dispersion of leadership,staff, and infrastructure in order to increase survivability and maintain uninterrupted GovernmentFunctions. Risk management principles shall be applied to ensure that appropriate operationalreadiness decisions are based on the probability of an attack or other incident andits consequences.Page 2-16IS 548—Continuity Program Manager—SMJune 2009

Unit 2Requirements for Continuity PlanningNSPD 51/HSPD 20—National Continuity Policy (Unclassified) (Continued)(5)The following NEFs are the foundation for all continuity programs and capabilities andrepresent the overarching responsibilities of the Federal Government to lead and sustain theNation during a crisis, and therefore sustaining the following NEFs shall be the primary focus ofthe Federal Government leadership during and in the aftermath of an emergency that adverselyaffects the performance of Government Functions:(a)Ensuring the continued functioning of our form of government under the Constitution,including the functioning of the three separate branches of government;(b)Providing leadership visible to the Nation and the world and maintaining the trust andconfidence of the American people;(c)Defending the Constitution of the United States against all enemies, foreign anddomestic, and preventing or interdicting attacks against the United States or its people,property, or interests;(d)Maintaining and fostering effective relationships with foreign nations;(e)Protecting against threats to the homeland and bringing to justice perpetrators of crimesor attacks against the United States or its people, property, or interests;(f)Providing rapid and effective response to and recovery from the domestic consequencesof an attack or other incident;(g)Protecting and stabilizing the Nation's economy and ensuring public confidence in itsfinancial systems; and(h)Providing for critical Federal Government services that address the national health,safety, and welfare needs of the United States.(6)The President shall lead the activities of the Federal Government for ensuringconstitutional government. In order to advise and assist the President in that function, theAssistant to the President for Homeland Security and Counterterrorism (APHS/CT) is herebydesignated as the National Continuity Coordinator. The National Continuity Coordinator, incoordination with the Assistant to the President for National Security Affairs (APNSA), withoutexercising directive authority, shall coordinate the development and implementation of continuitypolicy for executive departments and agencies. The Continuity Policy Coordination Committee(CPCC), chaired by a Senior Director from the Homeland Security Council staff, designated bythe National Continuity Coordinator, shall be the main day-to-day forum for such policycoordination.June 2009IS 548—Continuity Program Manager—SMPage 2-17

Unit 2Requirements for Continuity PlanningNSPD 51/HSPD 20—National Continuity Policy (Unclassified) (Continued)(7)For continuity purposes, each executive department and agency is assigned to acategory in accordance with the nature and characteristics of its national security roles andresponsibilities in support of the Federal Government's ability to sustain the NEFs. TheSecretary of Homeland Security shall serve as the President's lead agent for coordinatingoverall continuity operations and activities of executive departments and agencies, and in suchrole shall perform the responsibilities set forth for the Secretary in sections 10 and 16 of thisdirective.(8)The National Continuity Coordinator, in consultation with the heads of appropriateexecutive departments and agencies, will lead the development of a National ContinuityImplementation Plan (Plan), which shall include prioritized goals and objectives, a concept ofoperations, performance metrics by which to measure continuity readiness, proceduresfor continuity and incident management activities, and clear direction to executive departmentand agency continuity coordinators, as well as guidance to promote interoperability of FederalGovernment continuity programs and procedures with State, local, territorial, and tribalgovernments, and private sector owners and operators of critical infrastructure, as appropriate.The Plan shall be submitted to the President for approval not later than 90 days after the date ofthis directive.(9)Recognizing that each branch of the Federal Government is responsible for its owncontinuity programs, an official designated by the Chief of Staff to the President shall ensurethat the executive branch's Continuity of Operations and Continuity of Government policies insupport of ECG efforts are appropriately coordinated with those of the legislative and judicialbranches in order to ensure interoperability and allocate national assets efficiently to maintain afunctioning Federal Government.(10) Federal Government Continuity of Operations, Continuity of Government, and ECGplans and operations shall be appropriately integrated with the emergency plans andcapabilities of State, local, territorial, and tribal governments, and private sector owners andoperators of critical infrastructure, as appropriate, in order to promote interoperability and toprevent redundancies and conflicting lines of authority. The Secretary of Homeland Securityshall coordinate the integration of Federal continuity plans and operations with State, local,territorial, and tribal governments, and private sector owners and operators ofcritical infrastructure, as appropriate, in order to provide for the delivery of essential servicesduring an emergency.(11) Continuity requirements for the Executive Office of the President (EOP) and executivedepartments and agencies shall include the following:(a)The continuation of the performance of PMEFs during any emergency must be for aperiod up to 30 days or until normal operations can be resumed, and the capability to be fullyoperational at continuity sites as soon as possible after the occurrence of an emergency, but notlater than 12 hours after continuity activation;Page 2-18IS 548—Continuity Program Manager—SMJune 2009

Unit 2Requirements for Continuity PlanningNSPD 51/HSPD 20—National Continuity Policy (Unclassified) (Continued)(b)Succession orders and pre-planned devolution of authoritie

Course Agenda Sample AM PM Day 1 Unit 1: Introductions and Course Overview Unit 2: Requirements for Continuity Planning Unit 3: Elements of a Viable Continuity Program (Part I) Unit 4: Elements of a Viable Continuity Program (Part II) Day 2 Unit 5: Developing Continuity Plans and Procedures Unit 6: Operating in a Continuity Environment

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