Jabra Engage 65
JabraEngage 65User manual
1. Welcome.42. What’s in the box.52.1 Stereo variant2.2 Mono variant2.3 Convertible variant3. How to wear.83.1 Stereo/Mono headset3.2 Convertible headset3.3 How to change the convertible headsetEarGel3.4 How to change the convertible headsetEarHook3.5 How to change the convertible headsetwearing style4. How to charge. 124.1 Connect to power4.2 Charge the headset4.3 Headset PowerNap5. How to connect. 155.1 Connect to a desk phone with a headset port5.2 Connect to a desk phone without a headsetport5.3 Connect to a computer5.4 Connect headset to a computer
6. How to use . 196.1 Stereo/Mono headset overview6.2 Convertible headset overview6.3 Base overview6.4 Base status LEDs6.5 How to change voice prompt language6.6 How to adjust the microphone volume fordesk phone calls6.7 How to find a dial tone for desk phones6.8 How to add a new primary headset6.9 How to reset7. How to make calls . 277.1 Basic call usage7.2 Merge calls7.3 Conference calls7.4 Transfer a call from desk phone to headset7.5 Transfer a call from headset to desk phone7.6 Multiple call handling8. How to change settings. 369. Jabra Direct. 389.1 Firmware update10.Support. 3910.1 FAQ10.2 How to care for your device10.3 Replacement accessories
Thank you for using the Jabra Engage 65. Wehope you will enjoy it!Jabra Engage 65 featuresENGLISH1. Welcome Flexible connectivityConnect to desk phone and computer World’s lightest DECT headset18 grams (convertible) Avoid disturbancesBuilt-in Busylight Use all day longUp to 13 hours talk time (stereo/mono)Up to 9 hours talk time (convertible) Take calls anywhere in the officeUp to 150 meters/490 feet range(stereo/mono)Up to 100 meters/325 feet range(convertible) Secure confidential callsDECT AES 256 bit encryption4
The Jabra Engage 65 comes with one of threedifferent headset styles: stereo, mono, andconvertible.ENGLISH2. What’s in the box2.1 Stereo variantBasePower cableStereoheadsetMicro-USBcableTelephonecable5
ENGLISH2.2 Mono variantBasePower cableMonoheadsetMicro-USBcableTelephonecable6
ENGLISH2.3 Convertible variantBaseHeadbandPower cableConvertible headsetEarHooks(medium and large)EarGelsMicro-USB cableTelephone cable(looped and normal)Note: The large EarHook and normal EarGel are supplied attached to theheadset.7
3.1 Stereo/Mono headsetThe headset can be worn with the microphoneon the left or the right.ENGLISH3. How to wear8
The headset can be worn on the left or theright ear.ENGLISH3.2 Convertible headset3.3 How to change the convertibleheadset EarGelNormalLooped9
MediumENGLISH3.4 How to change the convertibleheadset EarHookLargeThe EarHook with one dot is the medium size,and the EarHook with two dots is the large.The EarHooks are flexible, and can be bent tosuit your ear for a secure and comfortable fit.10
ENGLISH3.5 How to change the convertibleheadset wearing style11
4.1 Connect to powerENGLISH4. How to chargePlug the base into a power supply using thesupplied power cable.It is recommended to connect the telephone orcomputer cables before connecting the base toa power supply (see Chapter 5 for moreinformation).12
ENGLISH4.2 Charge the headsetThe headset will charge whenever it is dockedin a base that is connected to a power supply.The status LED on the headset and the batteryicon on the base will pulse to indicate theheadset is charging.The stereo/mono headsets have up to 13 hoursof battery, and the convertible headset has upto 9 hours of battery.All headsets take approx. 1.5 hours to fastcharge to full. 40% of the battery will charge inapprox. 30 minutes.13
To conserve battery, the headset willautomatically power off when it has not beendocked for 30 minutes, has not been moved,and is not in use.ENGLISH4.3 Headset PowerNapTo end PowerNap, either move the headset(the headset has a built-in motion sensor),press any button on the headset (must beconfigured in Jabra Direct), or dock the headsetin the base.PowerNap can be permanently turned offusing Jabra Direct.14
5.1 Connect to a desk phone with aheadset portENGLISH5. How to connectThis type of desk phone has a dedicatedheadset port. These phones typically have abutton on the front panel for switchingbetween the desk phone handset and theheadset.1. Plug the supplied telephone cable into theport markedon the base, and into theheadset port on the desk phone.2. Plug the base into a power supply using thesupplied power cable.Note: For more assistance with your specific desk phone,visit www.jabra.com/compatibilityguide.15
This type of desk phone does not have adedicated headset port.ENGLISH5.2 Connect to a desk phone without aheadset port1. Unplug the handset cable from the handsetport on the desk phone, and plug it into theport on the base.2. Plug the supplied telephone cable into theport markedon the base, and into thehandset port on the desk phone.3. Plug the base into a power supply using thesupplied power cable.Note: For more assistance with your specific desk phone,visit www.jabra.com/compatibilityguide.16
ENGLISH5.3 Connect to a computer1. Plug the supplied micro-USB cable into theport markedon the base, and into anavailable USB port on your computer.2. Plug the base into a power supply using thesupplied power cable.3. Ensure the Jabra Engage 65 is set as thedefault playback device and recording devicein your operating system’s sound settings,and/or your preferred softphone (e.g. Skypefor Business). It is recommended todownload and install Jabra Direct fromjabra.com/direct.17
ENGLISH5.4 Connect headset to a computer121. Plug the supplied micro-USB cable into anavailable USB port on your computer.2. Press and hold either the Volume up, orVolume down, or Mute button on theheadset while plugging the other end of themicro-USB cable into the headset. Once theLED on the headset stops flashing green,release the button.3. The headset can now be selected as as audioplayback device on the computer.18
ENGLISH6. How to use6.1 Stereo/Mono headset overviewVolumebuttonBusylightCall buttonStatus andBusylight LEDMutebuttonVolumebutton6.2 Convertible headset overviewVolumebuttonStatus and Busylight LEDMutebuttonCall buttonVolumebutton19
ENGLISH6.3 Base overviewMuteAnswercallBatterystatusDesk sets)Computerstatus20
ENGLISH6.4 Base status LEDsMicrophonemutedMicrophoneunmutedIncoming callActive callCall mutedCall mergedCall on holdIncoming callActive callCall mutedCall mergedConference callPairing additionalheadset (flashing)Battery charging (pulsing)Battery fullBattery mediumBattery lowBattery very low (flashing)PowerNap mode (pulsing)Headset undockedIncoming callActive callCall mutedCall on holdCall mergedTarget phone is desk phoneIncoming call on desk phone(flashing)Active call on desk phoneHeld call on desk phoneTarget phone is computerIncoming call on computer(flashing)Active call on computerHeld call on computer21
There are 5 available languages for the headsetvoice prompts: English, German, French,Japanese, and Spanish.ENGLISH6.5 How to change voice promptlanguageTo change language:1. When not on a call, hold both volumebuttons (2 secs) on the headset to accessthe voice-guided settings menu. The firstavailable setting is the voice promptlanguage.2. Press the Volume buttons to cycle throughthe available languages.3. Press the Call button to accept thelanguage.4. Hold both volume buttons (2 secs) on theheadset to exit the voice-guided settingsmenu. The base will reboot and the newsetting will be saved.22
ENGLISH6.6 How to adjust the microphonevolume for desk phone callsTo adjust the desk phone microphone volume,pressorbuttons, located on the bottomof the base.23
ENGLISH6.7 How to find a dial tone for deskphonesIf you cannot hear a dial tone in your deskphone, it may be necessary to adjust the dialtone switch to a different setting.The dial tone switch is located on the bottom ofthe base. Use a pointed object to rotate theswitch between the different settings, until youdo hear a dial tone in the headset. The defaultsetting is A.24
There are three methods for adding a newprimary headset to the base:A) If the current primary headset is not withinrange of the base or is turned off, simply dockthe new headset in the base. It will become theprimary headset. The conference and headsetstatus LED on the base will flash to indicate thenew headset is now the primary headset.ENGLISH6.8 How to add a new primary headsetB) If the current primary headset is withinrange of the base and is turned on, and thebase is not on a call, dock the new headset inthe base and hold the Call button (1 sec) on theheadset until the conference and headsetstatus LED on the base flashes, indicating thatit is now the primary headset.C) If Easy pairing has been enabled in JabraDirect, and the current primary headset is noton a call, simply dock the new headset in thebase. It will become the primary headset. Theconference and headset status LED on the basewill flash to indicate the new headset is nowthe primary headset.25
Resetting the headset and the base resets allsettings.ENGLISH6.9 How to reset3 sec.To reset:1. Dock the headset in the base.2. Simultaneously press and hold the Answercall button and the End call button on thebase for 3 seconds. The headset and basewill reboot and all settings will return totheir default values.The base and headset can also be reset using26Jabra Direct.
ENGLISH7. How to make calls7.1 Basic call usageFunctionActionPower onPress the Call button onthe headset, or undock theheadset from the basePower offHold the Call button for 4secondsAnswer callPress the Call button,undock the headset,or tapon the baseEnd callPress the Call button, dockthe headset, or taponthe baseReject callDouble-press theCall button, or tapthe baseSwitch targetphoneonUndock the headset andhold the Call button for 1secondAlternatively, holdonthe base for 1 second27
Adjust volumeThe convertible headsetuses a motion sensor todetect which button isvolume up and which isvolume down, dependingon the headset orientationToggleBusylightPress both Volume buttonsat the same timeAccess theVoice-guidedsettings menuHold (3 secs) both Volumebuttons at the same timeMute/un-mutemicrophonePress the Mute button(stereo/mono headset)Mute/un-mutemicrophonePress the Mute button(convertible headset)ENGLISHPress the Volume buttons.28
It is possible to merge an incoming call with acurrent call.To merge calls:1. Hold the Call button (2 secs) on the headset,or presson the base to accept theincoming call. This will place the current callon hold.2. Hold(2 secs) to merge the calls.To unmerge the calls, holdbase.ENGLISH7.2 Merge calls(2 secs) on theTo end the merged call, dock the headset orpress the Call button on the headset.29
Add headset(s) to a conference callUp to three additional headsets can beconnected to one base for conferencing.PrimaryheadsetENGLISH7.3 Conference callsAdditionalheadsetPrimaryheadset1. Undock the primary headset.2. Dock an additional headset in the base. Itwill attempt to pair to the base.3. A voice prompt will play in the primaryheadset. Press the Call button on theprimary headset to accept the additionalheadset to the conference. The audio willnow be shared between headsets.By default, the additional headset will bemuted.Note: It is possible to use Jabra Engage 75 headsets forconference calls. See section Add headset(s) to aconference call.30
Up to three additional headsets can beconnected to one base, without the need todock the headsets.ENGLISHAdd headset(s) to a conference callwithout docking1. Undock the primary headset.2. Power off the additional headset by holdingthe Call button for 4 seconds.3. Hold (3 secs) on the base. The conferenceLED on the base will flash.4. Put the additional headset into pairing modeby holding the Call button for 5 seconds untilthe status LED on the headset flashes blue.5. A voice prompt will play in the primaryheadset. Press the Call button on theprimary headset to accept the additionalheadset to the conference. The audio willnow be shared between headsets.By default, the additional headset will bemuted.Note: It is possible to use Jabra Engage 75 headsets forconference calls.31
To end the call for all headsets, press the Callbutton on the primary headset, or dock theprimary headset in the base.Additional headsets can leave the conferenceby pressing the Call button on the headset, orby docking the additional headset in theprimary headset’s base (not the additionalheadset’s base). The conference call willcontinue for all other headsets.ENGLISHEnd or leave a conference callPermanent conference modeBy default, the conference will endautomatically for all additional headsets whenthe call ends.It is possible to continue the conference withthe additional headsets until the primaryheadset is docked, by changing this setting inJabra Direct.32
ENGLISH7.4 Transfer a call from desk phone toheadsetTo transfer a call:1. Select the desk phone as the target phoneon the base.2. Lift the headset from the base, or tap theCall button on the headset. The call audiowill transfer from the desk phone handset tothe headset. If necessary, press the headsetbutton on the desk phone and do not hangup the handset until the call is finished.33
ENGLISH7.5 Transfer a call from headset todesk phoneTo transfer a call from the headset to a deskphone, lift the desk phone handset and thendock the headset in the base.The call audio will transfer from the headset tothe desk phone if the base is plugged into thehandset port on the desk phone, otherwisepress the headset button on the desk phone.34
The headset and base can accept and handlemultiple calls at the same time.Multiple call handlingAnswer incoming call and putcurrent call on holdTapon the baseSwitch between held call andactive callTapon the baseReject incoming call, while on acurrent callTapon the baseENGLISH7.6 Multiple call handling35
Headset and phone settings can be changedusing the voice-guided settings menu.ENGLISH8. How to changesettingsAlternatively, all settings can be changed usingJabra Direct on your computer. DownloadJabra Direct at jabra.com/direct.Menu NavigationAccess theVoice-guidedsettings menuHold (3 secs) both theVolume up and theVolume down button atthe same timeCycle throughsetting optionsPress the Volume up or theVolume down buttonExit theVoice-guidedsettings menuHold (2 secs) both theVolume up and theVolume down button atthe same timeAccept settingoptionPress the Call button toaccept the announcedsetting option. You willcycle to the next setting36
Voice promptlanguageSelect the headset voice language froma list of 5 languagesVoice promptsSelect to enable voice promptsMute remindertoneSelect to use a periodic audioreminder when the microphoneis mutedDesk phoneringtoneSelect a ringtone for desk phonesDesk phoneringtonevolumeSelect the ringtone volume for deskphonesSoftphoneringtoneSelect a ringtone for softphonesSoftphoneringtonevolumeSelect the ringtone volume forsoftphonesRange ordensitySelect if the base should be optimizedfor improved range, or improved densityHook lifter typeSelect the hook lifter typeDefault phoneSelect which phone type is the defaultENGLISHSettings37
Jabra Direct is computer software designed tosupport, manage, and enable optimalfunctionality for your Jabra devices.ENGLISH9. Jabra DirectDownload via jabra.com/direct9.1 Firmware updateJabra Direct will notify you when there is afirmware update available.38
10.1 FAQView the FAQs at jabra.com/engage.ENGLISH10. Support10.2 How to care for your device It is recommended to keep the headsetbetween -5 C and 45 C (23 F and 113 F). Do not store the headset for extendedperiods of time without recharging thebattery (max. three months). If the headset or base becomes dirty, it isrecommended to clean them with a soft,lint-free cloth that has been dampened withclean water.10.3 Replacement accessoriesReplacement or additional accessories can bepurchased online at jabra.com/accessories.39
2018 GN Audio A /S. All rights reserved. Jabra is atrademark of GN Audio A/S.Made in ChinaDeclaration of Conformity can be found onwww.jabra.com/docREV CMODEL: Model: WHB051BSWHB050HSWHB051HS
4 ENGLISH 1. Welcome Thank you for using the Jabra Engage 65. We hope you will enjoy it! Jabra Engage 65 features Flexibl
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