In Global Hospitality Business - EHL
Master ofScience HES-SOin GlobalHospitalityBusinessGraduate programEHL HOSPITALITY BUSINESS SCHOOL
Excellencewithoutboundaries2
ContentSECTION ONEIntroduction4SECTION TWOProgram highlights9SECTION THREEProgram overview12SECTION THREEAdmissions & Fees20SECTION FOURCourses & Credits324
SECTION ONEIntroduction
INTRODUCTIONGain global insightsand experience acrossthree continents, in asingle programEverything about our Master of Science HES-SOin Global Hospitality Business is designed to makeyou into a top-flight professional with world-classskills. We can prime you for a global career.Develop continent-spanning capabilitiesThe program is built around three absorbing semesters that will take you to threecontinents, where you will live, learn and experience the nuances of hospitality in differentparts of the world. Each semester is packed with a blend of cultural immersion andbusiness experience, seminars delivered by world-renowned industry experts, a real-worldpractical project, and professional certifications. Every aspect is designed to broadenand sharpen your view of hospitality management and trends across the world, andprepare you for the complex challenges of running an international hospitality business,consultancy firm, or similar premium service-focused organization. In essence, ourprogram is created to precisely reflect the industry’s future direction and demands.This program’s unique profile and prestige is made possible because three of the world’sfinest hospitality management schools have joined forces. Working in partnership,we deliver a truly global degree.A hospitality degree with the power of threeYour studies will begin in Europe - the beating heart and historical center of hospitalityeducation. The journey will then take you and your classmates to world-renownedcampuses in Asia, where cutting-edge hospitality is being shaped, and North America,where the world’s largest network of hotel chains is being renewed and revitalized.5
S E M E ST E R 1EHL HospitalityBusiness SchoolThe world’s first and oldest hospitalityschool, set in a thoroughly contemporaryenvironment, EHL is consistently rated as oneof the world’s best by industry professionals.Content includes: Hospitality Business Strategies inEurope, Middle East and Africa Real Estate Finance and Investments Advanced Corporate Finance andConcepts of International Finance Business Research Methods Project Management Tools Business Field Trips to Lisbon, Paris,Berlin* Professional Certificates: ManagingHotel Demand with Snaposhot,Mastering Industry Analytics with STR** Business field trips and professional certificatesare subject to change during the program6
S E M E ST E R 2Hong KongPolytechnicUniversity (PolyU)The School of Hotel and Tourism Management(SHTM) at PolyU is Asia’s leading hospitalitymanagement school. Based in the city, youcommute to the university, so you really get tolive the life of this stunning location.Content includes: Hospitality Business Strategies inAsia. China Hotel and TourismBusiness Studies Marketing Management inHospitality and Tourism Revenue Management Quality Service Management Business Field Trips to Macau,Shanghai, Beijing* Professional Certificates: DoingDeals and Valuing Hotels with HVS*7* Business field trips and professional certificatesare subject to change during the program
S E M E ST E R 3Conrad N. HiltonCollege of GlobalHospitalityLeadershipBased at the prestigious University of Houston,the college was founded by legendary hotelierConrad N. Hilton. Its hospitality programs areamong the finest anywhere. University life hereis everything you would imagine it to be – allencompassing, inspiring and typically American.Content includes: Hospitality Business Strategies in theAmericas and the Caribbean Innovative Hospitality Technologies Organizational Behavior andHospitality Leadership Strategies Business Field Trips to Washington,D.C., New York, Las Vegas* Professional Certificates: MasteringIndustry Analytics with STR, theHospitality Financial & TechnologyProfessionals, UH Global MastersCertification** Business field trips and professional certificatesare subject to change during the program8
SECTION TWOProgramhighlights
PROGRAM HIGHLIGHTSThese key strengthsprepare you to run aservice-centered businessor consultancy firmanywhere in the world.P E R S O N A L L E A R N I N G A N D TO P ACA D E M I C SYou benefit from small, diverse classes andplenty of individual exchanges with professors.Our faculty members are all recognized experts,who will lead you through our intensive 16-monthcurriculum, focusing on the areas that count, suchas revenue management, marketing and finance.G LO B A L I N S I G H T S A N D OV E R S E A S E X P E R I E N C EYour course brings you true cultural immersion acrossthree continents. Beginning in Europe, the heart ofhospitality education, you then journey to world-classcampuses in Asia and North America. Gaining uniqueexperience in cities famous for their vibrant student life,you will enjoy business field trips to legendary hospitalityhubs such as New York, Las Vegas, Shanghai, Macau,Berlin and Paris*.*Destinations can change depending on developments and circumstancesP E E R - B A S E D, S O C I A L L E A R N I N G C O N T E X TClasses are made up of talented, committed individualsfrom all over the world. This provides you with a rareopportunity to learn cultural aspects and insights fromyour peers – and contribute your own.10
PROGRAM HIGHLIGHTSC O N N E C T I O N S TO T H E B E ST- I N - B U S I N E S S N E T WO R KYou will gain exceptional professional expertise and becomeimmediately attractive to employers, thanks to the way your courseis designed and strengthened by input from our leading hospitalitypartners. Developing and learning within a top-flight professionalcommunity, you will be involved in global action planning, honingyour leadership skills and becoming a true business leader.GLOBAL LEADERSHIP SKILLSEverything you learn and do will prepare you for the complexchallenge of running a prestigious international hospitality business.You will become skilled at adapting strategy and service to suitlocal markets through living, learning and working in three of theworlds premier tourism markets. Step by step, your understanding ofinternational customer needs will grow, as you gain the professionalconfidence to lead multi-cultural, multi-language teams.A N I N T E R N AT I O N A L LY R E C O G N I Z E D D E G R E EYour master’s degree guarantees internationalaccreditation. It’s compliant with the Bolognaagreement, which is recognized across Europe.EHL is accredited by the New England Commissionof Higher Education [NECHE] in the USA.AN ALUMNI NETWORK LIKE NO OTHEROnce you’ve graduated, you will join an alumni networkthat spans all three institutions. You will belong to a globalgroup of the most experienced hospitality professionals– a socially active network that can support you withvaluable advice and support throughout your career.It’s a great foundation for building your internationalcareer and forging friendships on three continents.11
SECTION THREEProgramoverview
P R O G RA M OV E RV I E WYour program,step by stepThree packed semesters, three top campusesand three different continentsThroughout your program you will gain the most valuable and variedreal-world experience, through field trips and an academic projectwith one of our exclusive partner companies. Earning your professionalcertification will be rewarding and absorbing at every step.13
P R O G RA M OV E RV I E WFebruary IntakeFebMarAprMayJunJulAugLAU SA inLisbonTime nSepOctNovDecJanFebMarH O N G KO N GH O U STO NMacauBeijingShangaiWashington, D.C.MexicoLas ationACA DEMI C BUSI NE SS P ROJ E CTInterimreportAprFinalreport*Business field trips and professional certificates are subject to change during the program14MayJunJul
P R O G RA M OV E RV I E WSeptember IntakeAugSepOctNovDecLAUSA lCertificationJanFebMarAprMayJunJulAugSepHO N G KO N GBusinessFieldTrips*MacauBeijingShangaiOctNovH O U STO NTime forAcademicBusinessProjectWashington, D.C.New YorkLas ationACA DEMI C BUSI NE SS PROJ E CTFinalreportInterimreport*Business field trips and professional certificates are subject to change during the program15DecJan
S E M E ST E R 1EHL Hospitality Business SchoolCampus Lausanne, SwitzerlandThis is where you’ll build the foundations for strategic decisionmaking, and gain detailed insights into the vital relationshipbetween finance and strategy. From the start you’ll work withtechniques and tools that develop your individual skills. In the firstsemester, the focus is firmly on Europe, Middle East and Africa.MO DU L E SH OU RSHospitality business strategies in Europe,Middle East, Africa40Hospitality real estate financeand investments40Advanced corporate finance & concepts ofinternational finance40Businessresearch methods20Project management tools20Business field trips*: Paris, Berlin, LisbonProfessional certificates*: Mastering Industry Analytics with STRPA R I S , B E R L I NLISBONMASTERING INDUSTRYA N A LY T I C S W I T H S T R*Business field trips and professional certificates are subject to change during the program16
S E M E ST E R 2The Hong KongPolytechnic UniversitySchool of Hospitality &Tourism ManagementIn semester two, you will gain expertise in strategic decisionmaking within operations management, from revenue andmarketing to service quality management. During this semester,you will also get the opportunity to practice your strategic decisionmaking, considering all the latest issues affecting the futuredevelopment of hospitality and tourism across Asia.MO DU L E SH OU RSHospitality business strategies in Asia: China hoteland tourism business studies39Quality service management for the hospitality& tourism industry39Marketing management in the hospitality& tourism industry39Revenue management in the hospitality industry39Business field trips*: Macau, Shanghai, BeijingProfessional certificates*: Doing deals and valuing hotels with HVSM ACAU, B E I J I N GSHANGAID O I N G D E A L S A N D VA L U I N GHOTELS WITH HVS*Business field trips and professional certificates are subject to change during the program17
S E M E ST E R 3University of HoustonConrad N Hilton College ofGlobal Hospitality LeadershipSemester three immerses you in two of the world’s most advancedand exciting tourism markets: the Americas and the Caribbean.Developing your talent for managing people and technology withina global organization, you will explore the science and practice ofleadership. The semester will be a prime opportunity to build yourexpertise in industry trends and your abilities as a leader.MO DU L E SH OU RSHospitality business strategies in Americas,& the Caribbean45Innovative hospitalitytechnologies45Organizational behavior and hospitalityleadership strategies45Variable module (based on current market needs)45Business field trips*: Washington, D.C., New York, Mexico, Las VegasProfessional certificates*: The Hospitality Financial & TechnologyProfessionals / UH Global Masters CertificationWA S H I N G T O N , D . C .N E W YO R K , M E X I C O, L A S V E G A SUH GLOBAL MASTERSC E R T I F I C AT I O N*Business field trips and professional certificates are subject to change during the program18
ACA D E M I C B U S I N E S S P R OJ E CTAcademic excellence,real-world challengesThe Academic Business Project provides you you with exposure toreal-world challenges in diverse business environments. Equivalent toa master’s thesis, this academic project is conducted in collaborationwith global industry partners. You will work in teams to provide industrypartners with important insights and actionable solutions on hospitalitybusiness issues, which often cross department functions (e.g. marketing,finance, operations) and are strategic in nature. Throughout this project,you will learn to design solutions that involve multiple stakeholders andthat are based on a thorough, fact-based analysis.“Six Senses Hotels Resorts Spas hassuccessfully wedded the enjoymentof environment and surroundingswith responsibility to the planet andcommunities. Working with masterstudents on selected business projectsprovides us with knowledge and expertisethat allows Six Senses to innovate ourhospitality concepts.“BERNARD BOHNENBERGERFORMER PRESIDENT SIX SENSESH O T E L S R E S O R T S S PA S19
SECTION FOURAdmissions &Fees
ADMISSIONS & FEESEquippedto succeedTo benefit from everything that this world-class degree offers, you willneed intelligence and commitment to meet the challenges of this academicprogram. Equally, you should have excellent people skills and customerfocus: you’re training to become a future global hospitality manager.To succeed you’ll need a balance of these qualities: A passion and aptitude for hospitality Academic prowess Relevant work experience and leadership potential A global outlook and responsiveness to diverse essionalexperienceEnglishlanguageTo win your place you’ll need arecognized bachelor’s degreein hospitality or tourism, or arelated field such as businessmanagement. Your academicrecord must be excellent, with afinal GPA of 3.0 or above on a4.0 cumulative average scale.You’ll have spent atleast one year workingin hospitality or tourism– including internships.If you’re a non-native Englishspeaker, you’ll need a minimumscore of 100 on the TOEFL or7.0 on the IELTS exams21
ADMISSIONS & FEESYourapplicationTo apply you must submit these documentson the ehl.edu website: A comprehensive CV or resume A copy of your passport A letter explaining your motivation A recent Employer Reference or workcertificate A copy of your transcripts and diplomain English A downloadable letter ofrecommendation from an academic orprofessional reference Your TOEFL or IELTS test scores ifyou’re a non-native English speakerNext stepsOnce we have your application, our Admissions Office will evaluate it carefully anddecide whether to interview you. If you’re selected, your interview will be conductedvia video conference by an EHL professional and a member of one of our partneruniversities. You will hear within one month whether you have been successful.DeadlinesOur program starts twice a year in February and September, andwe encourage you to apply as early as possible.The final deadline for February intake is 31 October, andfor September intake it is 1 April22
ADMISSIONS & FEESTuition feesand expensesTuition & Feesin CHF*in CHF*in *Compulsory expenses Tuition124,00017,280*19,920*Facilities and services22,270--Prepaid food and beverage31,620--Field ) The above fees apply to students seeking their degree from EHL.Fees are in Swiss Francs and include VAT where applicable. All prices are indicative, subject to change and may also be adjusteddepending on exchange rates. Chart uses 24.03.2020 exchange rates: 1 HKD 0.12 CHF, 1 USD 0.97 CHF For full tuition and fees details, please visit thefee section on the ehl.edu websiteEstimated additional expensesAdditional living and travel expenses are estimated at CHF 1,800 per month onaverage over the 16-month period, including on-campus accommodation, flights,health insurance, local living taxes and inscription fees with the Swiss Authorities.These prices are defined based on the inflation rate forecasted by the Swiss National Bank (BNS). If there is a strong variation,EHL will make adjustments accordingly. For further information please consult our website: www.ehl.edu. This is a non-contractualdocument and is subject to modification.23
SECTION FIVECourses &Credits
S E M E ST E R 1EHL Hospitality Business SchoolCampus Lausanne, SwitzerlandCOU RS EH OU RSE CTSC RED I TSUSC RED I TS404,53404,53404,53teaches students to carry outapplied research in order to help managers in their decisionmaking process. The course will make students “statistically literate”in gaining a broad overview of the statistical landscape.202,251,5Project Management Tools teaches students how tomanage a complex and strategic business project. The content ofthis intensive course is organized in two main areas. Students willlearn how to apply core project management techniques at anytypical project phase, from project initialization and planning, tomonitoring of execution and closure.202,251,5Business Field Trip: Europe aims to develop the students’awareness of managerial issues and challenges within varyingcompetitive frameworks and cultural contexts. The field trips bringto life themes developed within the academic curriculum.Students will be able to evaluate and assess hospitality businessissues across European markets with varying infrastructures andcultural contexts.8064MODU L E SHospitality Business Strategies in Europe, Middle East,and Africa provides students with a framework to develop theiranalytical thinking, decision-making, and their ability to deal withcomplex business situations in the hospitality industry.Hospitality Real Estate Finance & Investments isan analytically intensive course that builds the fundamentalunderstanding of debt and equity financing. Independent of theongoing debate on asset-heavy versus asset-light hospitalityenterprises, real estate decisions remain critical to hotel investmentand finance.Advanced Corporate Finance & Concepts ofInternational Finance provides a thorough understandingof key financial decisions made by companies evolving in aninternational environment. These include capital budgeting, debtand equity raising and pay-out policies, as well as corporatestrategy.Business Research Methods25
S E M E ST E R 2The Hong KongPolytechnic UniversitySchool of Hospitality &Tourism ManagementMODU L E SCOU RS EH OU RSE CTSC RED I TSUSC RED I TS394,53394,53394,53394,53Hospitality Business Strategies in Asia: China Hotel& Tourism Business Studies will introduce the evolution,development, and contemporary issues of the hospitality andtourism industry in China. Students will learn how to examinethose critical issues that are significant to the industry’s currentand future development from both practical and academicpoints of view.Marketing Management in the Hospitality & TourismIndustry is an essential component of successful businessoperations. The purpose of this subject is to provide students withthe opportunities to learn the up-to-date principles and theoriesin marketing at the management level.Revenue Management in the Hospitality Industryisdesigned to provide students with knowledge of the fundamentalconcepts and applicable tools of revenue management forthe hospitality industry. The course will emphasize not only theconceptual part of revenue management, but also the practicalapplications used in the hospitality industry, especially hotel andrestaurant industries.Quality Service Management for the Hospitality &Tourism Industry emphasizes conceptual, analytical, andproblem solving skills which integrate service management models,service marketing, service quality, customer satisfaction,and customer loyalty.26
S E M E ST E R 3University of HoustonConrad N Hilton College ofGlobal Hospitality LeadershipMODU L E SCOU RS EH OU RSE CTSC RED I TSUSC RED I TS454,53454,53454,53454,53Hospitality Business Strategies in the Americas &the Caribbean will help students identify how a hospitalityenterprise achieves and sustains a high level of success and therole the general manager plays in this process. The course coversanalytical tools and conceptual frameworks necessary informulating (analysis) and implementing (action) strategyin the Americas and the Caribbean.Innovative Hospitality Technologieswill familiarizestudents with the unique role of IT in the value chains of hospitalitybusinesses. Lectures, discussions, case studies, hands-on projects,and guest speakers will reinforce the concepts discussed in class.Organizational Behavior & Hospitality LeadershipStrategies will explore the science and practice of leadership,with an emphasis on leadership, with an emphasis on leadershipin organizational settings. In order to evaluate various approachesto the study of leadership, we will study leadership as it is playedout in modern organizations, fiction, drama, and in eachstudent’s life.One additional variable modulewill be announced whenstarting the semester in Houston. This module will change based onmarket evolution to give students access to the latest trends of thehospitality industry. The module is mandatory. Past courses includeWine appreciation and Market Analysis.27
Academic Business ProjectMODU L E SCOU RS EH OU RSE CTSC RED I TSUSC RED I TS9003020The Academic Business Project aims to providestudents with exposure to realworld challengesin diverse business environments. Equivalent to amaster’s thesis, the project mandates students toconduct an academic project in collaboration withglobal industry partners. Students work in teams toprovide industry partners with important insights andactionable solutions on hospitality business issues thatare often transversal across functions (e.g. Marketing,Finance, Operations) and of a strategic nature.Throughout this project, students will learn to designsolutions that involve multiple stakeholders and thatare based on a thorough, fact-based analysis.The project calls on students to apply industry,academic, and personal knowledge and skillsacquired throughout the program to a real-lifescenario. It requires students to not only masterdistinct program course competencies, but alsoprovides an opportunity to further develop their skillsthrough applied learning and academic coaching.A challenging element of the program, theproject offers students a context for autonomy,and fosters the development of intellectualskills and competences that are essential to aleadership role in global hospitality business.28
OUR NETWORK – EHL ALUMNIJoin a powerfulglobal networkAs an EHL student or alumni, you benefit from the supportand shared expertise of a truly global network, andaccess to all three school alumni networks: thousandsof talented individuals leading and innovating in diversesectors across the world. The potential to forge fruitfullinks and seize exciting opportunities is huge. Together wecreate a working platform that powers our industry – andour campuses - with fresh ideas, energy and talent.Succeeding everywhereThe figures speak volumes for the influence and success of EHL Alumni.30,000 AlumniWorking across150 countries29
1 2 5 Y E A R S O F I N N O VAT I O NEHL Hospitality Business School has pioneeredhospitality education since 1893. Our undergraduate,graduate and certificate programs provide theultimate education opportunities for every stage ofyour professional journey.With the highest reputation among employers inthe industry, EHL has been ranked the number onehospitality management school in the world for fouryears running (QS University Rankings, 2019-2022).30
master@ehl.ch ehl.eduEHL Hospitality Business SchoolRoute de Cojonnex 181000 Lausanne 25, SwitzerlandPhone: 41 21 785 11 11This is a non-contractual document and is subject to modification. — V1.0. May 2022
School of Hospitality & Tourism Management During this semester, you will explore the core subjects of strategic decision making within operations management: revenue, marketing, and service quality management. You will learn how key concepts in each subject area are practically applied in the rapidly changing hospitality and tourism industry.
EHL Virtual Campus An immersive and out-of-the-ordinary summer camp with a good balance of hospitality, culinary arts, and health and wellness workshops, latest F&B trends and outdoors activities in one of the most scenic regions of Switzerland. This program will offer you a real summer retreat, learning new things, and enjoying a community
3. Hospitality Services III—Course Code: 992104 4. Hospitality Services IV—Course Code: 992105 Course Description: Hospitality Services I. This course introduces students to the hospitality and tourism industry and identifies some of the current and future trends affecting the hospitality and tourism industry and the impact this
Hospitality & Tourism 110 GCO 1 Introduction to the Hospitality and Tourism Industry Specific Curriculum Outcomes: Students will be expected to: identify what hospitality and tourism is and why it is the largest industry in the world. be the guests and experience true hospitality. outline the history of the hospitality and tourism industry
don't give the Business Gift or give or accept the Business Hospitality. 6.2. Learn the difference between a legitimate Business Gift or Business Hospitality and a Bribe. A Bribe or improper Business Gift or Business Hospitality can cause you or a Third Party to: 6.2.1.
Hospitality Leadership Through Learning www.chr.cornell.edu Cornell Hospitality Proceedings Vol. 4 No. 20 1992 - 2 0 1 2 th ANNIVERSARY The Intersection of Hospitality . Chris Proulx, CEO, eCornell & Executive Education Cyril Ranque, SVP, Global Market Management, Expedia, Inc. Carolyn D. Richmond, Partner, Hospitality Practice, Fox
Air, Gas, and Liquid Purification EHL can design and deliver a complete system of filtration and separation products for compressed air, liquid transfer and gas systems. EHL’s technology and experience in the field of compressed air treatment, gas filtration, and fluid separation
small but significant improvement in body cooling. A review of the feedlot will usually identify individual pens that have a higher or lower risk for an EHL event. Knowledge of individual pen risk can be used to advantage to improve the care of the most vulnerable animals to best effect. The incidence of an EHL event in individual pens can
NORTH & WEST SUTHERLAND LOCAL HEALTH PARTNERSHIP Minutes of the meeting held on Thursday 7th December 2006 at 12:00 Noon in the Rhiconich Hotel, Rhiconich. PRESENT: Dr Andreas Herfurt Lead Clinician Dr Moray Fraser CHP Medical Director Dr Alan Belbin GP Durness Dr Anne Berrie GP Locum Dr Cameron Stark Public Health Consultant Mrs Sheena Craig CHP General Manager Mrs Georgia Haire CHP Assistant .
