Programming Manual - Helpdesk Comms
Programming ManualIssue : 1.2Date : April 2005991435-5
Revision HistoryIssue1.0DateJanuary 20051.1February 2005Reason of Change1 Release (based on NEC AP 1st Release)st10-03 Add more programming information.Add VOIPU card10-12 added10-14 added10-15 added10-16 added10-17 added10-18 added10-19 added10-20-01 add note that SMDR via IP is not available10-23 added10-25 added10-28 added10-29 added10-30 added11-01 Additional information added. Configuration sheets added.11-07 ACI information added12-05-01 Night mode group information added12-06-01 Night mode group information added12-07-01 Night mode text information added13-xx Abb dials edited15-05 Added15-07 Additional information added20-05 added20-07-06 added20-17-01 Add note that # can only be entered via PCPro21-17 added21-18 added21-19 added33-01 Add information for audio port numbering35-03 Add the correct definitions for the SMDRRemove the reference to Meter Pulse detection40-07 Add multi language40-08 Add multi language44-01 Add information related to F-Route time schedules80-01 Add UK defaults for Dial toneDelete the Unit Count column from the default service tone table
IssueDateReason of Changeas this is not entered by the user, the repeat count issuperfluous.82-04 Add Time Break Recall setting for 70-125mS84-01 to 84-17 Added90-06 Correct the setting of busy out/release90-30 added1.2April 2005Program 15-0215-02-01 Add multi language display promptsProgram 20-0920-09-06 Add Incoming time information displayNothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, orrepresentation with respect to, any of the equipment covered. This manual is subject to change without notice andNEC Infrontia Ltd has no obligation to provide any updates or corrections to this manual. Further, NEC InfrontiaLtd also reserves the right, without prior notice, to make changes in equipment design or components as it deemsappropriate. No representation is made that this manual is complete or accurate in all respects and NEC Infrontia Ltdshall not be liable for any errors or omissions. In no event shall NEC Infrontia Ltd be liable for any incidental orconsequential damages in connection with the use of this manual. This document contains proprietary informationthat is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproducedwithout prior written consent of NEC Infrontia Ltd.Copyright 2004 by NEC Infrontia LtdAll Rights Reserved.
Introduction to ProgrammingBefore You Start ProgrammingIntroduction to ProgrammingBefore Reading this ManualBefore Reading This ManualThis Manual provides you with detailed information about the system programs. By changing a program,you change the way the feature associated with that program works. In this section, you find out about eachprogram, the features that the program affects and how to enter the program data into system memory.CautionDo not start customizing your system without first reading “Software Manual”.When you want to customize a feature, find it in Software Manual and learn about it. Software Manual willtell you what programs you have to change to get the operation you want. Then, look the program up in thissection if you have any questions about how to enter the data.How to Use This ManualThis Manual lists each program in numerical order. For example, Program 10-01 is at the beginning of thesection and Program 92-02 is at the end. The information on each program is subdivided into the followingheadings:Description describes what the program options control. The Default Settings for each program are alsoincluded. When you first install the system, it uses the Default Setting for all programs. Along with theDescription are the Conditions which describe any limits or special considerations that may apply to theprogram.The reverse type (Black on white) symbol shows on the page header is the program’s access level. You canonly use the program if your access level meets or exceeds the level the program requires. Refer to How toEnter the Programming Mode (page 3) for a list of the system’s access levels and passwords.Feature Cross Reference provides you with a table of all the features affected by the program.You’ll want to keep the referenced features in mind when you change a program. Customizing a featuremay have an effect on another feature that you didn’t intend.Telephone Programming Instructions shows you how to enter the program’s data into system memory.For example:1. Enter the programming mode.2. 15-07-01.15-07-01 TEL200KY01 *01tells you to enter the programming mode, dial 150701 from the telephone dial pad. After you do, you’ll seethe message “15-07-01 TEL200” on the first line of the telephone display. This indicates the programnumber (15-07), item number (01), and that the options are being set for extension 200. The second row ofthe display “KY01 *01” indicates that Key 01 is being programmed with the entry of *01. To learn howto enter the programming mode, see How to Enter the Programming Mode (page 3).1Programming Manual
Introduction to ProgrammingBefore You Start ProgrammingLocation of ControlsLocation of ControlsOne of the following Display Key Telephone is required for the Programming.· 6TXD Key Telephone· 12TXD Key TelephoneHandsetAlphanumeric DisplayIndicatorCHECK KeyCLEAR KeyProgrammable Function KeysLND (Last Number Dial) KeyOPAC (Operation Access) KeyDC (Dial Control) KeyCALL KeyFLASH KeyTRFR (Transfer) KeySPK (Speaker) KeyDND/CONF Key(Do Not Disturb / Conference)HOLD KeyMicrophoneMIC (Microphone) KeySpeakerProgramming ManualVOL (Volume Control) Key2Dial Keys
Introduction to ProgrammingBefore You Start ProgrammingHow to Enter the Programming ModeHow to Enter the Programming ModeDepending on the mode of programming, the system may allow more than one person in the programmingmode at one time. With telephone programming, two people can program simultaneously. Using the PCProgram, only one person is allowed in programming. If the same program number is being definedsimultaneously, the last changes made to the program will be accepted.To enter the programming mode:1. Go to any working display telephone.In a newly installed system, use extension 200 (port 1).2. Do not lift the handset.3. Press SPK.4. # * # *5. Dial the system password HOLD.Refer to the following table for the default system passwords. To change the passwords, use Program90-02.CautionIt is NOT recommended to change these data unnecessarily. The worstcase may happen is that there is no normal way to go into program modeagain, if the digits entered is forgotten, rogram at this LevelAll programs in this Manual not listed below for SA and -08,30-03,32-02,40-02,45-02,45-03,90-03, 90-04,90-06,90-07,90-1913-04,13-05,13-06How to Exit the Programming ModeHow to Exit the Programming ModeTo exit the programming mode:When you are done programming, you must be out of a program’s options to exit (pressing the DC key willexit the program’s option).1. Press DC key to exit the program’s options, if needed. Program Mode2. Press SPK. You see, "SavingSystemData" if changes to were to the system’s programming.3. The display shows "CompleteDataSave" when completed and will exit the phone to an idle mode.To save a customer’s database, a blank Compact Flash Memory Card is required. Insert the card intothe EXIFU-A1 and, using Program 90-03, save the software to the Compact Flash Memory Card.(Program 90-04 is used to reload the customer data if necessary.) Note that a Compact Flash MemoryCard can only hold one customer database. Each database to be saved will require its own separatecard.3Programming Manual
Introduction to ProgrammingBefore You Start ProgrammingUsing Keys to Move Around in the ProgramsUsing Keys to Move Around in the ProgramsOnce you enter the programming mode, use the keys in the following chart to enter data, edit data andmove around in the menus.Use this Key .0-9, *, Programming ManualKeys for Entering DataWhen you want to .Enter data into a program.Complete the programming step you just made (like pressing Enter on a PCkeyboard). When a program entry displays, press HOLD to bypass the entry withoutchanging it.Delete the entry to the left (like pressing Backspace on a PC keyboard).Exit one step at the time from the program window currently being viewed.For example, if you’re programming item 5 in 15-03, pressing DC will allow you toenter a new option in program 15-03. Pressing DC again will allow you to select anew program in the 15- series. Pressing DC a third time will allow you to enter anew program beginning with ‘1’. Pressing DC one last time will bring you to thebeginning program display, allowing you to enter any program number.Switch TEL(extension), Trunk(line), etc. being programmed by pressing FLASH.The cursor moves up to the upper row of the display. Pressing FLASH again movesthe cursor back to the lower row.Scroll backward through a list of entry numbers (e.g., from extension 10 to 11, 13,etc.) or through entries in a table (e.g., Common Permit Table).If you enter data and then press this key, the system accepts the data beforescrolling forward.Scroll forward through a list of entry numbers (e.g., from extension 200 to 201, 203,etc.) or through entries in a table (e.g., Common Permit Table).If you enter data and then press this key, the system accepts the data beforescrolling backward.Change an alphabetic character / numberDelete all digitsMove the cursor to the leftMove the cursor to the rightExit the Programming Mode4
Introduction to ProgrammingBefore You Start ProgrammingProgramming Names and TextProgramming Names and Text MessagesSeveral programs (e.g., Program 20-16: Selectable Display Messages) require you to enter text. Use thefollowing chart when entering and editing text. When using the keypad digits, press the key once for thefirst character, twice for the second character, etc. For example, to enter a C, press key “2” three times.Press the key six times display the lower case letter.Use this keypaddigit 1234567890*CONFCLEARKeys for Entering Name and Text MessageWhen you want to Enter characters:1 @ [ ] { }Press repeatedly to scroll through the list. After selecting your entry, press thenext letter or use the left scroll (by LND key) or right scroll (by OPAC key) tomove the cursor.Enter characters A-C, a-c, 2. After selecting your entry, press the next letter oruse the left scroll (by LND key) or right scroll (by OPAC key) to move thecursor.Enter characters D-F, a-f, 3. After selecting your entry, press the next letter oruse the left scroll (by LND key) or right scroll (by OPAC key) to move thecursor.Enter characters G-I, g-i, 4. After selecting your entry, press the next letter oruse the left scroll (by LND key) or right scroll (by OPAC key) to move thecursor.Enter characters J-L, j-l, 5. After selecting your entry, press the next letter oruse the left scroll (by LND key) or right scroll (by OPAC key) to move thecursor.Enter characters M-O, m-o, 6. After selecting your entry, press the next letter oruse the left scroll (by LND key) or right scroll (by OPAC key) to move thecursor.Enter characters P-S, p-s, 7. After selecting your entry, press the next letter oruse the left scroll (by LND key) or right scroll (by OPAC key) to move thecursor.Enter characters T-V, t-v, 8. After selecting your entry, press the next letter oruse the left scroll (by LND key) or right scroll (by OPAC key) to move thecursor.Enter characters W-Z, w-z, 9. After selecting your entry, press the next letter oruse the left scroll (by LND key) or right scroll (by OPAC key) to move thecursor.Enter characters:0! “# % &’()Press repeatedly to scroll through the list. After selecting your entry, press thenext letter or use the left scroll (by LND key) or right scroll (by OPAC key) tomove the cursor.Enter characters:* ,- ./:; ?Press repeatedly to scroll through the list. After selecting your entry, press thenext letter or use the left scroll (by LND key) or right scroll (by OPAC key) tomove the cursor.Clear the character entry one character at a time.Clear all the entries from the point of the flashing cursor and to the right.5Programming Manual
Introduction to ProgrammingBefore You Start ProgrammingSystem CapacitiesSystem CapacitiesMaximum System CapacitiesItemsTopazSystemClass of ServiceToll Restriction ClassesVerifiable Account Code TableDay/Night Mode NumbersDay/Night Service PatternsAnalogue Caller ID DetectorDial Tone/Busy Tone DetectorDTMF Receiver151520008101) 924M with DSPDBU: 322) 1) 924ME: 643) 2) 924ME: 96TrunkTrunk Port NumberTrunk Ports(Total)u Analogue Trunksu BRI Trunk Ports924M(308M 308E 308E)/924ME(308ME 308E 308E)u Analogue Trunk Ports :4BRIUu Physical Port Number (T-point) :u Logical Port Number (T-point) :Trunk Group NumbersTrunk Access MapsTrunk RoutesRing GroupsDID Translation TablesDID Translation Tables EntriesDISAu Classes of Serviceu UsersExtensionTelephone Extension Port Number(Total)u Key Telephonesu Single Line TelephonesExtension Port (Total : 924M 924ME 924ME)u Key Telephones & Single Line TelephonesProgramming Manual61-5127 24 -7272
Introduction to ProgrammingBefore You Start ProgrammingMaximum System CapacitiesItemsTopazExtension924M(308M 308E 308E)/924ME(308ME 308E 308E)u Extension Ports24 per unitTelephone Extension Number Range200-295 (default)Virtual Extension Ports50Virtual Extension Port Numbers01-50Virtual Extension Port Number RangeUndifinedClass of Service15Operator Access Number0 or 9Operator Extension1-8DSS Console Number1-9DSS Console Maximum Installed9DLS Console Maximum Installed72Door Box Numbers1-6Ringdown Assignment122Abbreviated DialingAbbreviated Dialing Groups1-32Abbreviated Dial Bins0-1999Automated AttendantVRS Message Numbers1-48ConferenceConference Circuits32ch (16ch x 2)Department and Pickup GroupsDepartment (Extension) Group Numbers1-32Department (Extension) Group Number Range1-4 digitsCall Pickup Group Numbers1-8HotlineInternal Hotline72External Hotline27Paging and ParkInternal Page Group Numbers32External Page Group Numbers6External Speakers6Park Group Numbers1-64Park Orbits1-64SMDRSMDR Ports1(COM)VRSVRS(on DSPDB Daughter Board)1Voice Mail(DSPDBU)Voice Mail(DSPDB) Mailboxes300Voice Mail Channels16 (8 receive channels)PasswordsUser Password for setting Toll restriction Override and Changing Class of No SettingService using a Service CodeProgramming PasswordsLevel 2 (IN)12345678Level 3 (SA)0000Level 4 (SB)9999Programming Password Users1-87Programming Manual
Introduction to ProgrammingBefore You Start ProgrammingMemory ConfigurationConcept of 308M (Main Unit)The 308M(Main Unit) has Flash Memories and RAM. The System Software (Program) will be stored theFlash Memory area, and the customer data will be stored to the RAM.1. Flash MemoryFor the initial installation, the System will start up from Flash Memory. The data in the Flash Memory isput by the Factory. In case of the Software Up grading, the new System Software (Program) is loadedfrom a Compact Flash Card to Flash Memory.2. RAMAfter starting up the system and completing the programming, all customer data will be stored to theRAM. It will be saved by Lithium Battery even if the power is going to be failed. For your safe, thecustomer data can be stored to Compact Flash Card or your Hard disk of Personal Computer.System Start UpSystem Start-UpThere are 4 types of Start-up Operation made as below.1. Initial Installation(COLD Start)This mode may be selected in case of first installation. The System Software(Program) will be loadedfrom Flash Memory to the RAM.· When entering Programming Mode at first time, the operation is as follows;1) The NORMAL switch on the XN120 Main unit will be set at the left side to “OFF” and turnSystem Power Switch to ON.2) Wait until 1-2 minutes, LED2(RUN) is going to be lit and the Key Telephone’s display shows Time& Date with Extension number.After you change System Data, you must set the NORMAL switch to right side to “ON” to protect yourSystem Data. This switch must always remain in the “ON” position for normal operation.2. Software UpgradingThis mode may be selected in case the existing system is upgraded. The existing System Software(stored to the Flash Memory) will be cleared, then the new System Software will be loaded from newCompact Flash Card. The existing Customer Data (stored to the RAM) will be kept.· When the existing system is going to be upgraded, the new software will be loaded from Compact FlashCard. And EXIFU-A1 unit is required. The operation is as follows;1) Make sure the Back-up Battery (Lithium Battery) has been installed completely and the NORMALswitch on the XN120 Main unit must be set “OFF” position.2) If the system is powered on insert the CF card into the EXIFU card and ensure the lamp comes ON onthe EXIFU card. (DO NOT attempt the software upgrade if the lamp is off otherwise you will erase thecustomer configuration.)3) Wait until 1-2 minutes, when the loading is completed, the fast blinking of LED4 on the Xn120 Mainunit will stop.4) Set the NORMAL switch to “ON” side and Power Off the system.5) Remove the Compact Flash card from the Compact Flash card slot.6) Power On the system. Wait until 1-2 minutes, LED2(RUN) is going to be lit.7) Confirm the Main Software Version Number by “OPAC” and “Dial 3”.Programming Manual8
Introduction to ProgrammingBefore You Start Programming3. Re-Installation(COLD Start)This mode may be selected in case of re-installation from factory setting. The existing SystemSoftware(stored to the Flash Memory) will be kept, and the existing Customer data(stored to the RAM)will be erased.· When the system requires to re-install from factory setting, the operation is as follows;1) Set the NORMAL switch to “OFF” on the XN120 Main unit and turn System Power Switch to ON.2) Wait until 1-2 minutes, LED2 (RUN) is going to be lit and the Key Telephone’s display shows Time& date with Extension number.4. Re-start(HOT Start)This mode may be selected in case of re-start(System Reset). The existing System Software (stored tothe Flash Memory) and the Customer data(stored to the RAM) will be kept.· When the system requires to Re-Start(System Reset), the operation is as follows;1) Set the NORMAL switch to “ON” on the XN120 Main unit and turn System Power Switch to ON.2) Wait until 1-2 minutes, LED2(RUN) is going to be lit and the Key Telephone’s display shows Time &date with Extension number.Before ProgrammingBefore ProgrammingBefore the programming, the Main Software Version and Port Number can be checked by the Display KeyTelephone.1. Confirmation of the Software VersionThe Software Version can be checked by “OPAC” key and “Dial 3”(by On-Hook condition) orPRG90-16-01.2. Confirmation of the Port NumberThe Own Port Number can be checked by Press “CHECK” key and “CALL” key (by On-Hookcondition). The Other Port Number also can be checked by Press “CHECK” key and Dial DestinationExtension Number (by On-Hook condition).9Programming Manual
Introduction to ProgrammingBefore You Start Programming3. Concept of Slot NumberSlot Number will be fixed as followings and EXIFU Slots has no slot number.4. Concept of Trunk/Extension PortThe system decides the regulation of software port calculation as below;- 308M/308ME Unit Up to 3 Trunk Ports and 8 Extension Ports- 008E Unit Up to 8 Extension Ports5. Port Calculation for Trunk and/or ExtensionIn case the Trunk and/or Extension Interface Card (308M,308ME or 008) is Installed to a slot, thesystem will automatically be detected the type of Interface card, then assign the Trunk port and/orExtension port to a slot.6. Port Calculation for ISDN BRIThe 4BRIU card supports for both T-Bus connection and S-bus connection.Example) Port CalculationSlot No.Unit S)Circuit 1-2: TCircuit 3-4: S4BRI(T)Circuit 1-4: TSlot5Slot6Programming ManualPort ConfigurationTrunk port 1-3Extension port 1-8Trunk port 4-6Extension port 9-16Extension port 17-24Trunk port 7-10Extension port 25-28Trunk port 11-1810
INSASBProgram 10: System Configuration Setup10-01: Time and DateSection 10- System Configuration10-01 : Time and DateDescriptionUse Program 10-01 : Time and Date to change the system Time and Date through system programming. Extensionusers can also dial Service Code 828 to change the Time if allowed by an extension’s Class of Service.Input DataProg. 4Week10-01-0510-01-0610-01-07HourMinuteSecondInput ultNo settingNo settingNo settingNo settingNo settingNo settingNo settingDescriptionEnter two digits for year (00-99)Enter two digits(01-12) for the monthEnter two digits(01-31) for the dayEnter digit for the day of the week(1 Sunday, .,7 Saturday)Enter two digits(00-23) for the hourEnter two digits(00-59) for the MinuteEnter two digits(00-59) for the secondConditionsNoneFeature Cross ReferenceuTime and DateTelephone Programming InstructionsTo enter data for Program 10-01 (Time and Date):1. Enter the programming mode.2. Enter 10 0110-01-01Year3. Enter the number of the item you want to program.10-01-xxxxxxx4. Enter data for the item you selected HOLD.5. Enter data for the next item in the program.ORPress DC once to enter a new item number.ORPress DC until you’ve exited that series’ programming section.Programming Manual
Program 10: System Configuration Setup10-02: Location SetupINSASB10-02 : Location SetupDescriptionUse Program 10-02 : Location Setup to define the location of the installed system. Used for caller ID editing.Input DataProg. No.10-02-01ItemCountry Code10-02-02InternationalAccess CodeOther AreaAccess CodeArea Code10-02-0310-02-0410-02-05Trunk AccessCodeInput dataDial (up to 4digits)Dial (up to 4digits)Dial (up to 2digits)Dial (up to 6digits)Dial (up to 8digits)DefaultNo settingDescriptionEnter the country code00Enter the international access code0Enter the other area access codeNo settingEnter the local area codeNo settingAdd Sub Address to S-point terminalConditionsNoneFeature Cross Referenceu Caller-IDTelephone Programming InstructionsTo enter data for Program 10-02 (Location Setup):1. Enter the programming mode.2. Enter 10 0210-02-01Country Code3. Enter the number of the item you want to program.10-02-xxxxxxx4. Enter data for the item you selected HOLD.5. Enter data for the next item in the program.ORPress DC once to enter a new item number.ORPress DC until you’ve exited that series' programming section.Programming Manual
INSA1535SBProgram 10: System Configuration Setup10-03: PCB Setup10-03 : PCB SetupDescriptionUse Program 10-03-01 : PCB Setup to setup and confirm the Basic Configuration data for each PCB.When changing a defined terminal type, first set the type to ‘0’ and then plug the new device in to have the systemautomatically define it, alternatively redefine the type manually.Program 10-03 allows the editing of installed units (PCB’s), you can not edit the settings if the slot is unused, installthe PCB first then edit the settings.Note: The items highlighted in grey are read only and cannot be changed.Input Data 10-03-01Before you can view/edit any of the installed cards you must first select the slot number that the card is installedinto.1-18Slot NumberSelect the slot correct slot number with the Vol. pqkeys.You will only have access to slots that have a cardinstalledThe XN120 Main unit will have slots 1-6The XN120 Expansion unit 1 will have slots 7-12The XN120 Expansion unit 2 will have slots 13-18As you scroll through each slot (that has a card installed) the type of card will be shown. For each card use thefollowing programming relevant to each card type.·The base board within the XN120 Main/Expansion units will show as type HBI·A 008/308 expansion card will show as type HBI·A 2PGDU card will show as type PGD·A BRIU card will show as type BRI·A VOIPU card will show as type VOIPUNote. The EXIFU and DSPDB cards are not shown, as they do not require configuration within Program 10-03-01.1.For HBI cards (XN120 Main & Expansion unit base board and 008/308 expansion cards)The XN120 Main unit will use slot 1, the 008/308 cards will use slots 2 and 3The XN120 Expansion unit 1 will use slot 7, the 008/308 cards will slots 8 and 9The XN120 Expansion unit 2 will use slot 13, the 008/308 cards will slots 14 and 15Extension : 1-8Physical Port NumberTrunk : 9-11Prog. No.10-03-01ItemTerminal Type10-03-02Logical Port Number10-03-0310-03-04Transmit Gain Level for SLTReceive Gain Level for SLTInput data0 : No setting1 : System Telephone2 : Single Line Telephone10 : 64 button DSS Console13 : Trunk3-9,11,12 : -Not UsedStation : 0-72Trunk : 0-511-63(-15.5 . 15.5dB)1-63(-15.5 . 15.5dB)Default0032(0dB)32(0dB)Programming Manual
INSASBProgram 10: System Configuration Setup10-03: PCB Setup2.For 2PGDU CardThe 2PGDU card in the XN120 Main unit will use slot 4The 2PGDU card in the XN120 Expansion unit 1 will use slot 10The 2PGDU card in the XN120 Expansion unit 2 will use slot 16Each 2PGDU card has 2 doorphone ports and 2 audio ports.There are also 2 relays that can be assigned to any of the 4 ports of the 2PGDU card. The relay configuration isaccessed via each of the doorphone ports (ports 1 and 2) of the 2PGDU card.1-4ports 1-2 are door phonesports 3-4 are audio portsPhysical Port NumberProg. No.10-03-01ItemTerminal Type10-03-02Logical Port Number10-03-03Relay setting (see Note 1)Input dataPhysical port Number 1-20 : No setting8 : Doorphone(1-7,10,11 : -Not Used-)Physical port Number 3-40 : No setting6 : External Speaker7 : External Trunk Audible9 : External Music Source(MOH or BGM)(1-5,8,10,11 : -Not Used-)0-60-4(0 : Not Used)DefaultPhysical port 1-2:type 8(Doorphones)Physical port 3-4 :type 6(External Speaker)0Relay No.1 : 1Relay No.2 : 2Note 1) The Relays are accessed via the two doorphone ports of the 2PGDU card but can be assigned to any portsof a 2PGDU Unit, including the audio ports.Programming Manual
INSA1735SBProgram 10: System Configuration Setup10-03: PCB SetupFor BRIU CardThe BRIU card in the 2OPBOX connected to the XN120 Main unit will use slots 5 and 6The BRIU card in the 2OPBOX connected to the XN120 Expansion unit 1 will use slots 11 and 12The BRIU card in the 2OPBOX connected to the XN120 Expansion unit 2 will use slots 17 and 181-4ISDN Line NumberProg. No.10-03-01ItemInput dataDefault1ISDN Line Mode0 : No setting1 : T-Point2 : S-Point3 - 5 : Not Used6 : S-Point(Leased Line) Not used010-03-02 Logical Port Number(see Note 1)0 : No setting : 01 : T-Point : 4 – 49 (trunk ports)2 : S-Point, 6 : S-Point(Leased Line) : 9-70(extension ports)10-03-03 Connection Type0 : P-MP01 : P-P10-03-04 Layer 3 Timer Type(see Note 2)1-5110-03-05 CLIP Information Announcement0 : Disable11 : Enable10-03-06 Connection Bus Mode(S-point only)0 : Extended Passive Bus11 : Short Passive Bus0-410-03-07 S-point DID digits010-03-08 Dial Sending Mode0 : Enblock sending11 : Overlap sending10-03-09 Dial Information Element0 : Keypad Facility1(Only for Overlap Sending Mode)1 : Called Party Number10-03-10 -Not Used10-03-11 -Not Used10-03-12 -Not Used10-03-13 -Not Used10-03-14 Service Protocol for S-point0 : Keypad facility01 : Special Protocol for Topaz systemNote 1) The start port number of a BRI line is displayed. Two logic ports are automatically assigned to each BRIline.Note 2) Each timer value of Layer3 are set up for every type of Program 81-06 (Trunk mode) and Program 82-06(S-Bus).For VOIPU CardThe VOIPU card in the 2OPBOX connected to the XN120 Main unit will use slots 5 and 6The VOIPU card in the 2OPBOX connected to the XN120 Expansion unit 1 will use slots 11 and 12The VOIPU card in the 2OPBOX connected to the XN120 Expansion unit 2 will use slots 17 and 181-8VOIPU Line NumberProg. No.10-03-0210-03-03ItemLogical Port Number(see Note 1)Connection TypeInput data4-51 (Trunk ports)0 : H.3231 : SIPDefault00Note 1) The trunk port number of a VOIPU line is displayed.Programming Manual
Program 10: System Configuration Setup10-03: PCB SetupINSASBConditionsCard must be installed before it can be configured.Feature Cross ReferenceNoneTelephone Programming InstructionsTo enter data for Program 10-03 (PCB Setup):1. Enter the programming mode.2. Enter 10 03 0110-03-01SlotNo3. Select a Slot number to be programmed by pressing the FLASH or the VOLUMEor VOLUMEOr, press FLASH once to select the slot number or press FLASH twice to select a port number.Enter the slot or port number.5. Enter data for the item you selected HOLD.6. Enter data for the next item in the program.ORPress DC once to enter a new item number.ORPress DC until you’ve exited that series’ programming section.Programming Manualkeys.
INSASBProgram 10: System Configuration Setup10-04: Music on Hold Setup10-04 : Music on Hold SetupDescriptionUse Program 10-04 : Music on Hold Setup to set the Music on Hold selection. For MOH, the system can providesilence to callers on Hold or one of two synthesized selections.Input DataProg. No.10-04-01ItemMusic on HoldSourceSelectionInput data0: Internalsource1: ExternalsourceDefault010-04-02Music Selectionfor InternalSource0- Silence (nosound)1- Type 1110-04-03Audio GainSetup1-63(-15.5 . 15.5dB)32 (0dB)DescriptionThe Music on Hold (MOH) source can beinternal (synthesized) or from acustomer-provided music source.The customer-provided source can connect to a2PGDU or EXMOH socket.Trunk MOH and Extension MOH music sourcecan use a different Music on Hold source.Type 0: Silence (even if External sourceselected in 10-04-01)Type 1: Farewell Song (by Chopin)ConditionsNoneFeature Cross Referenceu Music on HoldTelephone Programming Ins
Introduction to Programming Before You Start Programming 5 Programming Manual Programming Names and Text Programming Names and Text Messages Several programs (e.g., Program 20-16: Selectable Display Messages) require you to enter text. Use the following chart when entering and editing text. When using the keypad digits, press the key once for the
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This document details the technical specifications of the Comms Mundi Call Center product. The functionalities of each of the components that are part of it are detailed below. 2 Summary For Call Center / Contact Center scenarios, Comms Mundi (CM) has automatic call distribution (ACD) and automatic dialing tools. Combining these tools with the
The software version numbers of the systems for which this programming manual is relevant are: DCS and Compact II V6.10 or later; 816 V1.09 or later; 408 and 408i 1.04 or later. 1.1 Using This Manual It is recommended that you read the whole of Part 1 of this manual which provides a
installed. To record Call Center programming use the Nortel Networks Call Center Set Up and Operation Guide system defaults for CallPilot 100/150 and Business Communications Manager 2.5 For these programming tasks refer to Record Gre
Manager alerts Customizable ticket templates Incident Management Incident tracking and resolution Synchronize changes in alert severity Launch helpdesk UI from Enterprise Manager In the helpdesk, link to Enterprise Manager for incident resolution Oracle Enterprise Manager Help Desk systems Siebel HelpDesk Connector
Help Desk Assistance Please email D A's IT Helpdesk at helpdesk@dca.nj.gov if you require assistance. Due to on-site staff limitations, the Helpdesk cannot provide assistance by phone. Index Accessing the Best Practices Inventory 1 Completing the Best Practices Inventory 5 Submitting the Best Practices Inventory 133 Help Desk Assistance 16
A01 , A02 or A03 Verification of prior exempUcivil after exempt service must be on file with the X appointment (when appointing power. there is no break in service). A01 , A02 or A03 (to Copy of employee's retirement PM PPM X a permanent release letter from PERS must be 311.5, 360.3 appointment) after a on file with the appointing power.
