QUALITY QUALITY MANUAL MANUAL - Stilmas

Quality ManualThird editionRevision 0502 April 15Page 13 of 43With regard to these processes, the company is committed to: establishing criteria and methods needed to ensure the efficient operationand effective control of these processes, ensuring availability of resources and information necessary to supportoperation and monitoring of these processes, monitoring, measuring and analysing these processes, implementing the necessary actions to achieve the planned results andcontinuous improvement of these processes.These processes are managed by our organization in compliance with therequirements of the ISO 9001 standard.Appropriate procedures for each of the processes shown are prepared andmaintained when the information contained in this manual does not appear tobe sufficientIf it is decided to outsource process, or any part thereof, which are necessaryfor the Quality Management System or which affect product compliance,control of the same is ensured.In particular, recourse is often made to machining suppliers for theconstruction of part of STILMAS equipment.The procedures for maintaining control over these processes provides forsupplier audits, incoming inspection of machined parts, as well as therequirement for all checks carried out by suppliers to be recorded.Control of machining suppliers is facilitated by the fact that these suppliershave in common with Stilmas ownership, value system and policies.Site management often makes use of local companies for installation ofservices and plant parts.The activity of these companies is always supervised by Stilmas personnelThese suppliers are in any case subject to the provisions specified in 7.4

Quality ManualThird editionRevision 0502 April 15Page 14 of 434.2 Documentation management4.2.1 ForewordThe quality management system documentation includes: statements on the quality policy and quality objectives, This quality manual, documented procedures required by the international standard and themanual itself, documents needed by the organisation to ensure the effective planning,operation and control of its processes, including documents constitutingobligatory references for correct product construction (Standards, laws,directives, regulations, etc.) required records (see 4.2.4).The following diagram shows the system documentation structureISO 9001Quality PolicyQualitySystem ManualProceduresInstructions, forms, other documents,registrationsStandards,laws, isationchart

Quality ManualThird editionRevision 0502 April 15Page 15 of 434.2.2 Quality ManualSTILMAS prepares and maintains this quality manual which includes:a) the scope of application of the quality management system, as well asdetails of any exclusions and corresponding justificationsb) Reference to the quality procedures prepared for the qualitymanagement systemc) The general procedures for application of the requirements expressed bythe reference standard and corresponding responsibilitiesd) a description of the interactions among quality management systemprocesses.ResponsibilitiesThe QM compiles the QMan and conducts verification in terms ofcompliance with ISO 9001: 2008.The GM approves the document4.2.3"Kers On" is the Company Program describing values, targets and therelevant action plans. KPIs are collected and measured via a specific BSC.The Program foresees three years activity and represents the continuity andthe improvement to the previous Company Programs (S-10 and ACE) whichtook place in the period 2008-2014. The new one is based not anymore onthree axes rather than on five axes:

Quality ManualThird editionRevision 0502 April 15Page 16 of 43The Focal Points of the program are:Growth grow existing markets, develop new markets, conceive and develop newbusinessesEfficiency develop listening to the Customer, improve internal processes, measureperformance, support the imagePeople increase the value of employees, create stimulation in work, build trust andaffection, ensure health and safety in the workplaceInnovation thinking outside the box, daring to be differentCustomer delivering the promise, and seeking for a Customer, not a sell onlyKers On defines the procedures to achieve new company targets and deployorganisational matters for continuous improvement.4.2.4Standards, laws, directives, regulations, Customer specificationsThe external origin codes which constrain the design and construction of theproduct are part of the system.Customer specifications, if any, fall into this category.The Community Directives on pressure vessels (ASME, PED, etc.) and thosegoverning electromagnetic compatibility also apply to products.4.2.5 InstructionsThe procedures, when necessary, refer to instructions.Instructions are descriptions on how to conduct specific activities. They refer toa specific process. Assessment of the need for instructions and theirsubsequent drafting is the responsibility of the Process Manager (matrix onpage 22).In some cases, instructions are reduced to a list of actions needed toaccomplish a given activity. In this case the instructions are called OP(Operating Procedures)

Quality ManualThird editionRevision 0502 April 15Page 17 of 434.2.6 Keeping documents under controlDocuments required by the quality management system are kept undercontrol. The documents include this manual, the procedures referred totherein, the operating instructions and documents referred to in the manual,procedures and instructions. The documents also include the standards, laws,regulatory provisions, Community directives applicable to the organisation andproducts, as well as the Quality Management Standard taken as a reference.Records are a special type of document and are kept under control incompliance with the provisions of section 4.2.4.PRO 4.1 - Quality Document Management is prepared which defines theprocedures necessary for:a)b)c)d)e)f)g)h)approving documents, in terms of adequacy, prior to their release,reviewing, updating (when necessary) and re-approving the documentsthemselves,ensuring that changes and the current revision status of documents are identified,ensuring that the relevant versions of applicable documents are available at thesites of utilisation,ensuring that documents are and remain legible and readily identifiable,ensuring that documents of external origin are identified and their distributioncontrolled,preventing the unintended use of obsolete documents and adopting adequateidentification of the same should they need to be retained for any reason.Ensuring that the management of personal data takes place in compliance withconfidentiality, personal identity and right of the interested parties to protection oftheir dataSince the distribution of the Manual and procedures takes place in electronicform, the necessary precautions to prevent inadvertent and\or unwantedchanges have been installed.

Quality ManualThird editionRevision 0502 April 15ResponsibilitiesPage 18 of 43All Personnel is responsible for management of pertinent documents, incompliance with the general provisionsThe data controller of personal data is the legal representative of theCompany who monitors compliance with the requirements expressed incurrent legislationInstructions are issued by managers of the processes which theinstructions are intended to support.The applicable technical standards, Community directives, laws andregulatory provisions are identified by the TMUpdating of this category of documents is ensured through regular contactwith persons called upon to certify compliance with the said standards,periodic access to specific Web sites, to documentation periodicallytransmitted by AIMA of which Stilmas is a member.4.2.7 Keeping records under controlRecords are prepared and retained to provide evidence of compliance with therequirements and of the effective operation of the Quality ManagementSystem.Records are legible, readily identifiable and traceable. PRO 4.2 – QualityRecord Management i is prepared to establish the procedures necessary foridentification, storage, protection, retrieval, definition of retainment period andrecord disposal procedures.ResponsibilitiesThe QM determines the list of necessary records and outlines themanagement profile (collection, archiving, storage responsibilities)Ensures that the list meets the requirements of the reference model.All Personnel is responsible for management of pertinent recorddocuments, in compliance with the valid provisions

Quality ManualThird editionRevision 0502 April 15Page 19 of 435 MANAGEMENT RESPONSIBILITY5.1Management CommitmentSTILMAS Management is committed to the development and implementationof the quality management system and continuous improvement of itseffectiveness.This is accomplished by:a) communicating the organisation the importance of meeting customerand applicable regulatory requirements,b) establishing the quality policy,c) ensuring that quality objectives are established,d) conducting management reviews,e) ensuring the availability of resources.5.2Customer focusSTILMAS intends to ensure that customer requirements are defined andsatisfied in order to increase customer satisfaction.The Quality Policy reiterates this approach.5.3Quality policyThe quality policy is defined in order to:a)b)c)d)e)be appropriate for the purposes of the organisation and consistent with itsdevelopment programs,include the commitment to satisfy the requirements and the continuousimprovement of effectiveness of the quality management system,provide a structural framework for establishing and reviewing quality objectives,be communicated and understood within the organisation,be reviewed to ascertain its appropriateness over timeResponsibilitiesThe GM defines the Policy in accordance with the specified requirementsand periodically reviews its adequacy.The declaration is made known to all Personnel by permanent posting onthe Noticeboard

Quality ManualThird editionRevision 0502 April 155.4Page 20 of 43Planning5.4.1 Quality objectivesFor the relevant levels and functions of the organisation, theprogram sets quality targets, including those necessary to comply with productrequirements. The quality objectives are measurable and consistent with thequality policy.ResponsibilitiesThe GM, in collaboration with Directors and Managers, establishes theoverall objectives of the Company and ensures their distribution to thevarious functions, each for the pertinent aspects.The GM, in line with the intentions and mandate of the CEO, explains, inthe management review, the definition of strategic and period objectives5.4.2 Quality Management System Planning Overall planningOverall planning of the quality management system is conducted in a mannerconsistent with that specified in 4.1 and such as to facilitate achievement ofquality objectivesThe Manual, the PRO and other categories of documents serve this purpose Planning of improvement activitiesImprovement activities are planned, i.e. content is defined, implementationresponsibilities are assigned, implementation timing is defined and actualimplementation is monitored Planning of preservation of the integrity of the system during changesPredictable changes (of people, production sites, layout) are addressed thatcould, if not addressed in time, constitute critical issues for the Quality System.ResponsibilitiesEveryone, coordinated by the GM, identifies actions needed to overcomethe problems resulting from predictable changes

Quality ManualThird editionRevision 0502 April 15Page 21 of 435.4.3 Product Quality PlanningMarket requirements and the resulting product requirements are defined, foreach order\plant in the order documents5.5Responsibilities, authorisations and communication5.5.1 Responsibilities and authorisationsResponsibilities and authorisations are defined and made known within thecompany. The key organisational positions are shown in the diagram below. (Organisation chart)CEOGeneralManagerFacilityR&D vice &Spare urementAdministrationQualityFlowMaterialATWThey are also appointed , in accordance with current legislation ,organisational positions relating to health and safety in the workplace ( RSPP ,RLS ) and to data protection ( Data Processor , . ) are definedIn the text and in the procedures, the R&D director, CM&S director and allthose reporting to the GM are conventionally called “First Levels”ResponsibilitiesThe GM defines and distributes the corresponding organisation chartwith names.The organisation chart with names, in the valid version, is permanentlyposted on the noticeboardThose who hold the Organisational positions indicated participate in processesaccording to the following matrix.The matrix also identifies the Process Manager, i.e. the organisational positionP

Quality ManualThird editionRevision 0502 April 15Page 22 of 43General ManagerR&D DirectorCM&S DirectorCommercial DirectorSales DeptQuality ManagerProjects & Tech MngSupply ChainS&SP ManagerManufactoring DirAdministration DirDocumentationTeam DesignProject ManagerFacility ManagerITGPPPP GPPPPPPPP GPPPP P GPGPPPPGPGPP PPPPPCorrective actions for product improvementComplaint managementInternal AuditsMeasurement of Customer satisfactionMeasurement device managementProduction of support documentationPlant InstallationProductionOrder design and managementProcurementSupportCommercialManagement of Personnel skills and trainingCorrective and preventive actionsManagement ReviewOrganisationalPositionsNon-compliance Managementresponsible for managing the resources dedicated to the process and whoworks to ensure Management that process results are as expected.G PPGPPPP P P PP PPPP P G PGPPPPPP P G GGGPPPPPPGGP PPPP Participates in processG Manages the processEveryone creates, updates, processes or files documents under theirresponsibility, in accordance with current proceduresP

Quality ManualThird editionRevision 0502 April 15Page 23 of 435.5.2 Management representativeIn STILMAS a member of the management team ( the Quality Manager ) isdesignated who, irrespective of other responsibilities, also has theresponsibility and authority to:a) ensure that processes required for the quality management system areprepared, implemented and maintained,b) report on performance of the quality management system and any needfor improvement,c) ensure promotion of awareness of customer requirements.5.5.3Internal communicationManagement ensures that appropriate communication processes are activatedwithin the organisation and that communications regarding the effectiveness ofthe quality management system are also provided.In particular A SW system is used to manage internal communication. The ARDIsystem organises, transmits and files information within the company,recording acknowledgement by interested partiesResponsibilitiesIT ensures efficiency of the ARDIS program, taking care of its continuousimprovement, according to communication needs Regular meetings are held to inform all personnel of company actionscarried out and planned, of the objectives such actions aim to achieveand of actual results. The BSC is periodically analysed and discussed by Personnelconcerned

Quality ManualThird editionRevision 0502 April 15Page 24 of 435.6Management review5.6.1ForewordAt least once a year, Management reviews the Quality Management System ofthe organisation to ensure its continuing suitability, adequacy andeffectiveness. This review includes assessing opportunities for improvementand the need for changes to the Quality Management System, Quality policyand objectives included.Records of management reviews are kept (see 4.2.4).PRO 5.1 Management Reviews provides further details5.6.2Review inputManagement review input includes information concerninga) The results of internal and external Audits,b) customer feedback,c) process performance and product compliance,d) the status of corrective and preventive actions,e) The results of periodic evaluations of suppliersf)The status of follow-up actions from previous management reviews,g) the changes\innovations\planned changes that could affect qualitymanagementh) any recommendations for improvement.5.6.3Review outputReview output is therefore the Quality Development Plan, a planningdocument containing decisions and corresponding actions concerning:a) improvement of the effectiveness of the quality management system andits processes, product improvement according to customer requirements andresource requirements.b)objectives and their allocation to the various functionsResponsibilitiesThe GM plans, organises and conducts the review.QM coordinates the preparation of necessary review documents and data.

Quality ManualThird editionRevision 0502 April 15Page 25 of 4366.1RESOURCE MANAGEMENTProvision of resourcesManagement identifies and makes available the resources needed to:a) implement and maintain the quality management system and continuallyimprove its effectiveness,b) increase customer satisfaction, complying with customer requirements.6.2 Human resources6.2.1 ForewordThe company pursues continued growth of professionalism, skills and abilitiesof those engaged in activities affecting product quality.People are motivated and competent if they possess appropriate education,training, abilities and experience.The process aimed at this result is presented in PRO 6.1 – ProfessionalDevelopment and Training. (Yearly Appraisal Document)ResponsibilitiesThe GM verifies the presence of the necessary skills in the Company toperform the activities necessary to conduct processes, clarifying, as aconsequence, the responsibilities assigned to people.Every person with responsibility for managing others assesses thenecessary skills and growth requirements\opportunities. ( YAD )6.2.1aPersonnel motivation and involvementIn order to achieve the objectives and stimulate innovation, involvement ofpersonnel is encouraged, facilitating participation of Personnel in setting goalsand taking decisions, encouraging awards and incentives, facilitating dialoguein both directions.ResponsibilitiesAll Directors and Managers take care of this aspect

Quality ManualThird editionRevision 0502 April 156.2.1bPage 26 of 43Competence, awareness and trainingProcess managers:a)b)c)d)e)define the necessary skills for personnel performing activities affectingproduct quality,provide training or undertake other actions to satisfy theserequirements,evaluate the effectiveness of actions taken,ensure that personnel are aware of the relevance and importance oftheir activities and how they contribute to the achievement of qualityobjectives,maintain appropriate records on the level of education, training, abilityand experience of personnel (see 4.2.4) .ResponsibilitiesThe GM plans personnel trainingMan

Quality Manual Third edition Revision 05 02 April 15 Page 9 of 43 3.2 Abbreviations In the text the following abbreviations recur: QMS, QS Quality Management System QMan Quality Manual PRO Quality Procedure ISO 9001 UNI EN ISO 9001: 2008 PEW Pressure Equipment Workshop ATW Assembly Workshop