IDENTITY THEFT PROTECTION - UC Davis

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IDENTITY THEFT PROTECTIONMAY 11, 2021VIJI MURALI, CIO AND VICE PROVOSTZAINAB SHAKOOR, PRIVACY OFFICER & ASSOCIATE CAMPUS COUNSELCHERYL WASHINGTON, CHIEF INFORMATION SECURITY OFFICER

BRIEF REMARKS ABOUT THE INCIDENT Substitute Notice & Updated FAQs posted on 5/10/21 rity/index.html Spanish & Chinese Notice & FAQs rity/accellion-docs spanish.html rity/accellion-docs chinese.html UCOP will continue to add and update the list of frequently asked questions andanswers as more information becomes available.1

TODAY’S DISCUSSION IDENTITY THEFT PROTECTIONSince the investigation into this incident is on-going at the Office of the President, we are not ableto answer questions in this session about the incident or UCOP’s response.Today’s Agenda:ooooEnrolling in Credit Monitoring and Identity ProtectionFraud Alerts and Credit FreezesAdditional steps we can take to protect ourselvesWhere to find more information about UCOP’s response to the incident2

WHAT IMMEDIATE STEPS SHOULD I TAKE? for Experian Credit Mooring and Identity Protectiono You, spouse, minor childrenEnroll in Experian’s Credit Monitoring and IdentityProtection.ooooEmployees, spouse, minor childrenRetireesSign up forAdult children, dependents, beneficiariesCreditMonitoringStudents: have parents sign up as wellNOTE - All adults (18 and over) must signup ontheir own.MonitorYourFinancesMinors can be added to their parents’ accounts SecureYourAccountsPlace a fraud alert on your credit fileInvestigate the alerts received from ExperianEnable two factor authentications on your personalaccounts3

EXPERIAN IDENTITYWORKS AND HOW IT PROTECTS YOU Monitors and reports changes in your credit history across all three credit reporting bureaus. Provides daily updated access to your Experian credit report. Actively monitors your Experian file for indicators of fraud. Internet Surveillance Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading orselling of your personal information on the dark web. Send alerts if information found Provides identity restoration services in the event of identity theft. Identity Theft Insurance may reimburse you for certain costs associated with identityrestoration.4

ENROLLING IN EXPERIAN IDENTITYWORKSSign up forCreditMonitoringMonitor YourFinancesSigning up for Experian Credit Monitoring andIdentity ProtectionSecureYourAccounts For adults, visit www.experianidworks.com/RR3Bplus For minors, visit www.experianidworks.com/minorplusFor help enrolling: (866) 617-1923. Reference engagement number DB265125

EXPERIAN SENT ME AN ALERT, WHAT SHOULD I DO? Read the alert and take action, if suggested. Experian advises people to take different actions, depending on what kind of information wasexposed including:oooooooooEmail AddressPhone NumberSocial Security NumberNational ID NumberDriver’s LicensePassport NumberMedical IDDebit, Credit, or Retail Card NumberBank Account Number & International Bank Account NumberIMPORTANT NOTE - Visit the Experian member portal where you can find guidance on steps youcan take to protect yourself.6

ANTI-IDENTITY THEFT TOOLS - CREDIT FREEZES AND FRAUD ALERTS A “Fraud Alert” ensures that banks, credit card companies and other lenders notify you andconfirm your identity before issuing credit or loans.o To place a fraud alert on your credit report, you must contact one of three credit bureausbelow and the other two credit bureaus will automatically add the fraud alert. A “Credit Freeze” is a tool that you can use to prevent unauthorized individuals from takingout a loan or credit card in your name. It “freezes” access to your credit report, which lendersrequire before issuing funds.o To place a security freeze on your credit report, you must contact all three of the creditbureaus. Credit Card Bureaus: https://www.equifax.com/personal/ https://www.transunion.com https://www.experian.com7

IDENTITY THEFT If you believe there was fraudulent use of your information as a result of theincident and would like to discuss how you may be able to resolve those issues,please contact Experian IdentityWorks. A dedicated UC call center is available toll free in the U.S. at(866) 904-6220 Monday through Friday from 6:00AM to 8:00PM PT Saturday and Sunday from 8:00AM to 5:00PM PT If you suspect or know that you have been a victim of identity theft or fraud, weurge you to report the incident to law enforcement, the Federal TradeCommission, and your state Attorney General.8

OTHER STEPS YOU CAN TAKE U.S. residents are entitled under U.S. law to one free credit report annually from each of thethree major credit bureaus (Equifax, Experian, and TransUnion). To request a copy: Online: annualcreditreport.com Phone: 1-877-322-8228 Be alert to social engineering and phishing - Watch out for suspicious emails. Check your privacy settings. Apply security updates. One password per site. Enable two-factor authentication.9

EVEN MORE STEPS YOU CAN TAKE Sign up for different services, if offered to you HealthNet, ARAG, AAA, credit card companies, etc. Set up notifications/alerts on all financial accounts (e.g., bank accounts) and monitor youraccounts: Read your bank, credit and account statements. Look for charges you didn’t make. Be alert for bills that don’t arrive when you expect them. Follow up if you get account statements you don’t expect. Read your Explanation of Medical Benefits Statements. IMPORTANT - Update your monitored information, if it changes(i.e. bank accounts, credit cards, etc.)10

MORE INFORMATION UCOP site (also available in Spanish & Chinese): rity/index.html If you have questions or concerns about this incident, UCOP has established adedicated call center available toll free in the U.S. at (866) 904-6220 from 6:00AMto 8:00PM PT on Monday through Friday and from 8:00AM to 5:00PM PT onSaturday and Sunday. Members of the UC community may also send questions tocommunications@ucop.edu. You may also contact the U.S. Federal Trade Commission (“FTC”) for further information onfraud alerts, security freezes, and how to protect yourself from identity theft. The FTC can becontacted at 400 7th St. SW, Washington, DC 20024; telephone 1 (877) 382-4357;or www.consumer.gov/idtheft. California Residents: Visit the California Office of Privacy Protection(https://oag.ca.gov/privacy) for additional information on protection against identity theft.11

CONCLUSION: THREE ACTIONS TO TAKE RIGHT NOWSign up counts12

QUESTIONS13

IDENTITY THEFT PROTECTION MAY 11, 2021 VIJI MURALI, CIO AND VICE PROVOST ZAINAB SHAKOOR, PRIVACY OFFICER & ASSOCIATE CAMPUS COUNSEL . Identity Theft Insurance may reimburse you for certain costs associated with identity restoration. EXPERIAN IDENTITYWORKSAND HOW IT PROTECTS YOU. 5

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