Aetna Senior Supplemental Insurance1 Home Office Directory - CAROTHERS
Aetna Senior Supplemental Insurance1Home Office DirectoryMedicare SupplementNew BusinessHours:M-F 7:00 AM-6:00 PM CSTMake all checks payable tothe appropriateunderwriting companyE-App ONLYPhone: (800) 264.4000 option 3, 2Fax: (877) 380.2777 (only for applications using EFT)Email*: AetSSINewBusiness@aetna.comVoice signature only (automated line):Phone: 877 806.9519Mail new apps paying by check to:Hours: 24 hours/day, 7 days/weekAetna Senior Supplemental InsuranceP.O. Box 14399Lexington, KY 40512-9700Point-of-sale and voice signatureIf sending by courier:XeroxAttention: Aetna Senior Supplemental Insurance101 Yorkshire BlvdLexington, KY 40509w/Telephone Interview:Phone: 800 264.4000 option 3, 3Hours: M - F, 8:00 AM - 8:00 PM CSTSat 8:00 AM - 3:00 PM CSTUnderwritingHours:M-F 7:00 AM-6:00 PM CSTPhone: (800) 264.4000 option 3, 4Fax: (855) 411.9633Email*: AetSSIUnderwriting@aetna.comCase ManagementHours:M-F 8:00 AM-6:00 PM CSTFax: (855) 447.0391Fax only documents that a case manager specifically requestsTelephone InterviewHours:M-F 8:00 AM-8:00 PM CSTPhone: (800) 264.4000 option 3, 3 (agents at point of sale)Phone: (855) 221.8353 (applicants)Policyholder ServicesHours:M-F 7:00 AM-4:30 PM CST(agents)M-F 7:00 AM-8:00 PM CST(policyholders)Phone: (800) 264.4000 option 3, 6 (agents)Phone: (800) 264.4000 option 1 (policyholders)(TTY/TDD: 711)Fax: (855) 291.0553Email*: AetSSIPHS@aetna.comMailing Address for RENEWAL PREMIUMS ONLYMake check payable to theappropriateunderwriting companyReference policyholder nameand policy number on allchecks and correspondenceClaimsHours:M-F 7:00 AM-8:00 PM CSTACIc/o Bank of AmericaLockbox ServicesP.O. Box 281067Atlanta, GA 30384-1067CLIAHLICFor policies processed after 6/2010 Aetna Health and Lifec/o Bank of AmericaLockbox ServicesP.O. Box 742179Atlanta, GA 30374-2179GLAIC/GLICMedicare Supplement PremiumsP.O. Box 741803Atlanta, GA 30374-1803Insurance CompanyP.O. Box 742448Atlanta, GA 30374-2104All other policyholder correspondenceAetna Senior Supplemental InsuranceP.O. Box 14770Lexington, KY 40512-4770Phone: (800) 264.4000 option 3, 7 (agents)Phone: (800) 264.4000 option 1, 3 (policyholders)Fax: (855) 482.7876Email*: AetSSICOMP-Claims@aetna.com(insert name of underwriting company)P.O. Box 14770Lexington, KY 40512-4770110317
Aetna Senior Supplemental InsuranceHome Office DirectoryFinal ExpenseNew BusinessHours:M-F 8:00 AM-6:00 PM CSTMake all checks payable tothe appropriate underwritingcompanyPhone: (877) 538.2759 option 2Fax ALL applications (EFT and Direct Bill): (877) 302.3304Email*: AetSSINewBusiness@aetna.comMail check and Final Expense payment form (do not include the application) to:Aetna Senior Supplemental InsuranceP.O. Box 14399Lexington, KY 40512-9700If sending by courier:XeroxAttention: Aetna Senior Supplemental Insurance101 Yorkshire BlvdLexington, KY 40509Underwriting/Case Management Phone: (877) 538.2759 option 2Hours:Fax: (877) 302.3304M-F 8:00 AM-6:00 PM CSTFax only documents that a case manager specifically requestsTelephone Interview(Jet Pre-Approval)Hours:M-F 7:00 AM-9:00 PM CSTSat: 9:00 AM-3:00 PM CSTPhone: (877) 538.2759 option 1 (point of sale only)Policyholder ServicesHours:M-F 7:00 AM-4:30 PM CST(agents)M-F 7:00 AM-8:00 PM CST(policyholders)Phone: (800) 264.4000 option 3, 6 (agents)Phone: (800) 264.4000 option 1 (policyholders)(TTY/TDD: 711)Fax: (855) 291.0553Email*: AetSSIPHS@aetna.comMailing Address for RENEWAL PREMIUMS ONLYMake check payable to theappropriateunderwriting companyReference policyholder nameand policy number on allchecks and correspondenceClaimsHours:M-F 8:00 AM-8:00 PM CSTBank of America Lockbox ServicesP.O. Box 281067Atlanta, GA 30384-1067All other policyholder correspondence (address to appropriate underwriting company):P.O. Box 14770Lexington, KY 40512-4770Phone: (800) 264.4000 option 3, 7 (agents)Phone: (800) 264.4000 option 1, 3 (policyholders)Fax: (855) 829.4026Email*: AetSSICOMP-Claims@aetna.comACI/CLI Final ExpenseP.O. Box 680579Franklin, TN 37068-9923110317
Aetna Senior Supplemental InsuranceHome Office DirectoryCLI Complementary ProductsNew BusinessHours:M-F 7:00 AM-6:00 PM CSTMake all checks payable tothe appropriateunderwriting companyPhone: (800) 264.4000 option 3, 2Fax (only applications using EFT): (877) 380.2777Email*: AetSSINewBusiness@aetna.comMail check to:Aetna Senior Supplemental InsuranceP.O. Box 14399Lexington, KY 40512-9700If sending by courier:XeroxAttention: Aetna Senior Supplemental Insurance101 Yorkshire BlvdLexington, KY 40509UnderwritingHours:M-F 7:00 AM-6:00 PM CSTPhone: (800) 264.4000 option 3, 4Fax: (855) 411.9633Email*: AetSSIUnderwriting@aetna.comCase ManagementHours:M-F 7:00 AM-6:00 PM CSTFax: (855) 447-0391When requested, fax outstanding documents needed for policy issueTelephone InterviewHours:M-F 7:00 AM-8:00 PM CSTPhone: (800) 264.4000 option 3, 3 (point of sale for Home Care Plus product)Policyholder ServicesHours:M-F 7:00 AM-4:30 PM CST(agents)M-F 7:00 AM-8:00 PM CST(policyholders)Phone: (800) 264.4000 option 3, 6 (agents)Phone: (800) 264.4000 option 1 (policyholders)(TTY/TDD: 711)Fax: (855) 291.0553Email*: AetSSIPHS@aetna.comCancer Plus policiesprocessed after 6/16/2013Make check payable to theappropriateunderwriting companyReference policyholder nameand policy number on allchecks and correspondenceClaimsHours:M-F 7:00 AM-8:00 PM CSTAll other complementary For all policies processedpoliciesprior to these dates:processed after 10/27/13Mailing address for RENEWAL PREMIUMS ONLY:Continental Life InsuranceContinental Life InsuranceContinental Life InsuranceCompany of Brentwood,Company of Brentwood,Company of Brentwood,TennesseeTennesseeTennesseeP.O. Box 742179P.O. Box 742179P.O. Box 791369Atlanta, GA 30374-2179Atlanta, GA 30374-2179Baltimore, MD 21279-1369Send all other policyholder correspondence to:Continental Life Insurance Company of Brentwood, TennesseeP.O. Box 14770Lexington, KY 40512-4770Phone: (800) 264.4000 option 3, 7 (agents)Phone: (800) 264.4000 option 1, 3 (policyholders)Fax: (855) 829.4026Email*: AetSSICOMP-Claims@aetna.comAetna Senior Supplemental InsuranceP.O. Box 14862Lexington, KY 40512110317
Aetna Senior Supplemental InsuranceHome Office DirectoryAgent Contracting*Hours:M-F 7:00 AM-6:00 PM CSTPhone: (800) 264.4000 option 3, 5Fax: (866) 618.4993 (new agent appointments)Fax: (855) 571.3847 (change requests/additional documentation)Email*: AetSSIContracting@aetna.comAetna Senior Supplemental Insurancec/o Contracting800 Crescent Centre Dr., Ste. 200Franklin, TN 37067CommissionsHours:M-F 7:00 AM-6:00 PM CSTPhone: (800) 264.4000 option 3, 5Fax: (855) 816.4835Email*: AetSSICommissions@aetna.com- State appointments- Copy of existing commission schedule (postcontracting)- LIMRA certifications- EFT requests for commissions- Address/email changes*all contracts except PDP Referral Program- Commission questions- Commission statements- 1099 formsAetna Senior Supplemental Insurancec/o Commissions800 Crescent Centre Dr., Ste. 200Franklin, TN 37067Agent Services (Sales)Hours:M-F 8:00 AM-4:30 PM CSTPhone: (800) 264.4000 option 3, 1Fax: (855) 690.0893Email*: AetSSIinformation@aetna.comAetna Senior Supplemental Insurancec/o Agent Services800 Crescent Centre Dr., Ste. 200Franklin, TN 37067Agent WebsiteHours:M-F 7:00 AM-6:00 PM CSTwww.aetnaseniorproducts.comFor technical assistance(including registering your username andpassword):Phone: (800) 587.5139Email*: AetSSIWebAssist@aetna.com- Contracting documents- Commission schedules- Sales supplies- Rates- Product training- Webinar reservations- Commission advancing requests- Order supplies- Book of business reports- Commission statements- News bulletins/Rate adjustment notices- Agent toolsCoventry Prescription Drug Plan (PDP) Referral ProgramCoventry Broker ServicesHours:M-F 7:00 AM-5:00 PM CSTPhone: (866) 714.9301- Prescription Drug Plans questions- Compensation (referral fee payments)PDP Referral LineFor Consumers ONLYHours:8:00 AM-8:00 PM CSTall time zones, 7 days/weekPhone: (855) 261.6724- Refer any eligible Medicare beneficiaryinterested in the Coventry PDP- PDP enrollment specialist will provide plandetails , take PDP enrollment- Participating referring agent receives referralfee for qualifying PDP enrollments1All products underwritten by American Continental Insurance Company (ACI), Continental Life Insurance Company of Brentwood,Tennessee (CLI), and Medicare Supplement underwritten by Aetna Health Insurance Company (AHIC) and Aetna Health and Life InsuranceCompany (AHLIC), all Aetna companies.*Do not use email to send applicant or policyholder information unless it is encrypted. It is possible that your e-mail communicationmay be accessed or viewed inappropriately by another Internet user while in transit to us. You can send information securely viaaetnaseniorproducts.com.110317
Senior Supplemental Insurance Sales Management TeamWestEastMidwestTony ClarkGeorge PelekanosRegional Vice PresidentJeff NasserRegional Vice PresidentRegional Vice LGALAFLAKHIKevin MooreWilliam DavisDavid FriedmanRose FaulknerPaul EricsonGeorgia FletcherRegionalSales ManagerRegionalSales SpecialistRegionalSales ManagerRegionalSales SpecialistRegionalSales ManagerRegionalSales Specialist 2018 Aetna Inc.CGFLP01892041318
WestRegionalAK, AZ, CA,CO, HI, IA, Vice PresidentID, KS, MT,RegionalND, NE, NM, Sales ManagerNV, OK, OR,SD, TX, UT,RegionalWA, WYSales SpecialistTony ClarkTony.Clark@aetna.com804-381-1068Kevin MooreMooreK7@aetna.com615-927-1089William DavisWilliam.Davis@aetna.com615-807-7514MidwestAR, CT, IL,KY, MA, MI,MN, MO, NJ,NY, PA, RI,TN, WIRegionalVice PresidentGeorge ionalSales ManagerDavid es SpecialistRose FaulknerRose.Faulkner@aetna.com615-807-7515EastAL, DC, DE,FL, GA, IN,LA, MD, ME,MS, NC, NH,OH, SC, VA,VT, WVRegionalVice PresidentJeff NasserNasserJ@aetna.com317-910-2830RegionalSales ManagerPaul EricsonEricsonP@aetna.com407-912-2235RegionalSales SpecialistGeorgia t Services Team800-264-4000Aetna Health and Life Insurance CompanyAetna Health Insurance CompanyAmerican Continental Insurance CompanyContinental Life Insurance Company of Brentwood, TennesseeProduct availability:www.aetnaseniorproducts.com
Continental Life Insurance Company of Brentwood, Tennessee P.O. Box 742179 Atlanta, GA 30374-2179 Continental Life Insurance Company of Brentwood, Tennessee P.O. Box 791369 Baltimore, MD 21279-1369 Mailing address for RENEWAL PREMIUMS ONLY: Send all other policyholder correspondence to: Continental Life Insurance Company of Brentwood, Tennessee
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P.O. Box 281067 Atlanta, GA 30384-1067 For policies processed after 6/2010 c/o Bank of America Lockbox Services P.O. Box 742179 Atlanta, GA 30374-2179 Aetna Health and Life Insurance Company P.O. Box 742448 Atlanta, GA 30374-2104 Aetna Senior Supplemental Insurance P.O. Box 14770 Lexington, KY 40512-4770 Medicare Supplement P
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