DXC Managed Services For Oracle - DXC Technology

DXC ManagedServices for Oracle

Choose Our Managed Services.At DXC Technology, we keep your systems stable, secure andperforming optimally and add value to your business throughour strategic innovation and continuous delivery commitment.As the largest independent Oracle consulting and managed services provider inAustralia and New Zealand, our expertise across the region allows the flexibilityand scale to deliver exactly that. Proactively. Cost effectively. 24/7.Plus we keep you up to date and informed the latest technology and where it cantake your business.Proven.Over 300 clients in a diverse range of industries across theAsia Pacific region.Onshore .Local support with global scalability managing every aspectof your managed services solution.Accessible.Speak directly to your dedicated Service Delivery Managerand the relevant domain expert.Responsive.Because we’re local, our consultants can be on-site at short notice.24/7.Around-the-clock service desk, web-based customer portal and monitoring.Scalable.Leverage our pool of over 100 dedicated support specialists and morethan 600 consultants tailored to suit your needs.Experienced.Consultants averaging 16 years’ domain and sector-specific experience.Accredited.We’re Oracle Platinum, Cloud Select and Cloud Managed Service partners.Cost-effective.Flexible solutions and service delivery options, with pay- for-use pricing.2

Our OfferingsInspire meLeverage events/webinars,PoCs/trials, strategicroadmap sessions & moreInnovation ServicesSupport meCloud CareServicesWhenever &wherever I need itTailoredManagedServicesOn DemandSupportUpdate meContinuous DeliveryHelp me stay currentEnvironmentsWe’ve got you covered.Whether you want to hand responsibility for your entire environment to our ManagedServices team, or you need a solution you can tailor and scale to supplement your inhouse capabilities, we can provide the integrated, end-to-end support you need.24/7 SERVICE DESK & INCIDENT MANAGEMENTMonitoring, Event, Incident and Request ManagementSoftware as a ServiceERP, Customer Experience (CX), HCM, SCM, EPM, AnalyticsAPPLICATIONSOracle Classic Applications24/7Cyber SOCJD Edwards, E-Business Suite, PeopleSoft, Primavera, Demantra, Hyperion, OBIEEOracle Classic Applications as a ServiceEBS, JDE and Peoplesoft on IaaS/PaaS, Primavera, Hyperion and OBIEE on IaaS/PaaSPlatform as a ServiceEXTENSIONSOracle DBaaS, Integration, and Business AnalyticsTECHNOLOGY& PLATFORMSMiddlewarePartnersWebLogic, Oracle Fusion Middleware, SOA SuiteDatabaseCustomAppsOracle, SQL Server, Essbase, TimesTenINFRASTRUCTUREInfrastructure as a ServiceIaaS (Oracle IaaS and AWS curityVirtualWebServicesHardwareExaOCC, ODA PCACloud@CustomerSolaris / AIXLinuxWindowsSANReplicationCloudBackup MgmtBackup aaSCPMLAN / WANSwitch/RouteLoad BalancingSOCFirewallsAnti-VirusOracle VMVMwareRavelloWeb ServersProxy ServersUX MonitoringProcurementMaintenanceVendor MgmtData CentreProvisioning / Hosting / MigrationPerpipheralProductsThird PartyIntegrations3

Support me:Cloud Care ServicesUnleash the full potential of your Oracle Cloud solution.With a tailored Cloud Care managed services solution, you can leverage everyounce of your Cloud solution’s scalable real-time functionality and cost-savingpotential. You’ll minimise support timeframes and TCO from day one, whilemaximising business value and ROI long term.Your strategic Oracle Cloud partnerOur Cloud Care specialists will work as a natural, scalable extension of yourmanaged services solution and in-house team, driving end-to-end managementOur Cloud First approachAt DXC, we have a clearly definedCloud First Strategy focusing onthe entire lifecycle of Oracle’sCloud offering, from assessmentsand implementations, tocontinual support and ongoingimprovements, to licensing andsoftware asset management.This market-leading breadthand depth of capability includesseamlessly integrated supportfrom trusted third-party partnersdelivering expertise spanningevery conceivable area of Cloudcapability.to ensure your organisation is able to: Accelerate the path to adoption, business value and optimal ROI. Harness the full spectrum of Oracle Cloud functionality. Improve collaboration, innovation and performance. De-risk and fast-track higher ROI and lower TCO. Ensure business process and compliance best practice. Tap into our market-leading cloud IP and thought leadership. Optimise Cloud testing, configuration and integrations. Integrate new users, fields, structures and validations seamlessly. Adopt and integrate other Oracle Cloud solutions easily.ApplicationDevelopmentSecurity andUser AccessManagementApplicationFunctionalSupportCloud CareContinuous Deliveryfor ProductUpgradesThis market-leadingbreadth and depthof capability includesseamlessly integratedsupport from DXCdelivering expertisespanning every conceivablearea of Cloud capability.Fiscal End or PeakBusiness ActivitySupportHow ToFunctionalSupportITIL tionServices4

Support me:Tailored Managed Services“ DXC have been our preferredOracle support vendor for 9years and over this time theyhave always maintained a highstandard of Managed Servicesfor Ballarat Health Servicescritical Patient Administrationsystem. The relationship hasbeen built based on trust andtheir ability to deliver excellenceresults. They achieve this by beingproactive and diligent in theirquality service management ofour Oracle environments and weare extremely confident in theirabilities.”Chris ReeveManager, InformationTechnologyBallarat Health ServicesChoose the services you want, then reap the benefits.Whether you want to hand responsibility for your entire environment to our ManagedServices team, or you need a solution you can tailor and scale to supplement your inhouse capabilities, we can provide the integrated, end-toend support you need. With adedicated account and service management team overseeing your bespoke managedservices solution, you’re free to focus on your work and business.InnovationServicesSupplementyour team.Thinkstrategically.Transfer as much or aslittle responsibilityas you want.Task us with ongoingsupport and strategictransformations.Transform yourorganisation.Scale upor down.Innovate through Cloudmigrations and IaaSand PaaS solutions.Meet your changingoperational and strategicrequirements.Develop in-housecapability.Enjoy peaceof mind.Relax knowing we useproven ITIL processesand managementtools.Tap into our breadth anddepth of expertise.Optimiseproductivity.Minimise costs.Tailor our managed servicessuite to your uniquerequirements.Access our service deskand servicemanagementsupport 24/7.ContinuousDelivery5

Support me:On-Demand SupportAll the support you need, whenever and wherever you need it.With over 100 local support specialists backed by more than 600 consultantsspanning the Oracle application, infrastructure, middleware and infrastructurespectrum, we’re ideally placed to provide highly targeted and, therefore, highlycosteffective on-demand support. Tap into the breadth and depth of expertisewithin our team, from functional consultants and developers, to DBAs andinfrastructure engineers, complementing and supplementing your in-houseresources to fulfil any strategic or operational requirement.Insurancecover24/7 supportInnovation ServicesContinuous Delivery6

Update me:Continuous DeliveryIf you already use or are planning to use an Oracle solution, you may have askedEnjoy a risk-free roll out of yourOracle application updates,all the wayfrom an initial impactassessment, to final go-live.yourself questions such as the following:Leverage DXC’s knowledge andexpertise of Oracle’s productrelease schedule of rollingout the same updates acrossthe breadth and depth of ourcustomer base.What is the ReleaseSchedule across theOracle products?Are they majorreleasesor minor updatesand how often?Reduce costs of testing,shorten test cycles, increasetest coverage and frequency ofruns with DXC’s extensive suite of1000 automated test scripts.How will yourbusiness be notifiedon the updates?What is thebusiness impactof new updatesacross productfunctionality,regulatoryor technicalrequirements suchas security andmiddleware?Will the updatesrequire ional or NonFunctional testing?Look no further than DXC’s Continuous Delivery services model, a releasemanagement framework tailored to deliver scheduled updates or “Upgradesas-a-Service”. Enjoy the benefits of an evergreen platform, continually updatedwith the latest innovations and best practices, with none of the risk or changemanagement overhead.Continuous Delivery FrameworkServices Management and GovernanceInnovation Framework and Centre of ExcellenceSolution GovernanceIndustry SMEScheduled Functional Updates as per Oracle Product Release ScheduleOptional Monthly Maintenance Pack e & ManagementInfrastructure Updates as per Patching StandardsCritical Security Updates as advised by AlertsBusiness Peak ActivityOperational SupportEnhancementsMon/Qtr/YearEnd SupportRegularRelease SprintsJanRegularRelease SprintsAprMon/Qtr/YearEnd SupportRegularRelease SprintsJulMon/Qtr/YearEnd SupportRegularRelease SprintsOctMon/Qtr/YearEnd SupportRegularRelease SprintsJan7

Inspire me:Innovation ServicesBringing innovation to clientsfor 60 yearsThe move from traditional to digital requires a fundamental change in the waServing nearly 6,000 private andpublic sector enterprises across70 countriesworking needed to solve business challenges. DXC Technology’s partnershipsOur clients benefit from ourtechnology independence,global talent, expertise andextensive partner networkWe are uniquely positioned tolead digital transformations,creating greater value for ourpeople, clients and partnersorganisations work, learn and deliver, with new and evolving skills and ways ofand innovation programs mean DXC can rapidly solve complex problems for ourcustomers with new solutions and services, and help our clients and employeesto codevelop innovative ideas.As a trusted advisor, our deep experience gives a clear and confident visionto help clients navigate the future.DXC approaches innovation delivery in a multi-facetedand structured approach:Webinars on ProductImprovements andFunctionalitiesIndustry BestPractices, IndustrySolutions & LatestInnovationsProof of Concepts(PoC) & TrialsTechnicalDemonstrationsDigital Labs &InnovationCentresStrategic ApplicationRoadmap PlanningConnect with otherDXC CustomersLessons Learnedfrom other Customers& visits to Customer sitesDXC Centreof Excellence(COE)8

Service CatalogueInnovation Cloud adoption roadmap, including extend/coexistence planning Continuous improvements Complex enhancements & integrations Licensing Training: delivery & creationProduct and business supportHow-to/functional usage Assistance to the Business with Ad-hoc queries/clarifications Onsite assistance to the Business with more complex queries/clarificationsBreak-fix Analysis and resolution of configuration or data related incidents Root cause analysis of product defects and liaising with Oracle to resolve them Providing Work-Arounds for product bugs/defectsStandard configurations: Access Management configuration, including new role set-up etc. Setup and configuration of Cloud modules based on new business needs.Upgrade Upgrade planning and impact analysis Preparation of test cases/scenarios as required Regression testing Implementation/configuration of new featuresEnhancements/simple supported customizations User interface enhancements. For example, renaming a prompt in a page, reorderingpage contents, hiding a field etc. Adding new fields/objects to a page as requiredReporting Creation of/Assistance in building Ad-hoc reports Development of more complex custom reports Development of financial statementsIntegrations Building Inbound and Outbound integrations with external systemsBusiness Process Support Financial Month-End-Close and Year-End-Close processes support Process best practice and knowledge store9