KD5500 - RV Satellite

STANDARD OPERATIONNOTE: Your local channels may not be available when traveling outside your home area.IMPORTANT!The antenna unit requires a“direct line of sight” to thesatellites for signal reception.Any tall objects can block thesignal from reaching the antenna.If your receiver is NEW AND UNACTIVATED, start on page 8.1. Turn on your receiver. The Mobile Antenna Setup screen will display on your TV.NOTE: If the Mobile Antenna Setup screendoes not display, press MENU, 6, 1, 1on your DISH remote.Highlight “Check Switch.”Press SELECT on your remote.The Mobile Antenna Setup screenshould now display.Page 12

2. Use the arrow buttons on your remote tohighlight the letter group that includes thefirst letter of the state you are currently in.Press SELECT on your remote.3. Highlight the state you are currently infrom the state menu.Press SELECT.4. Verify “Scan” is highlighted.Press SELECT. The scan will begin and may take up toseveral minutes to complete.This screen will display during the scan.Page 13

5. When the scan is complete, theAcquiring Signal message will display.Acquiring the signal may take up to 5minutes to complete.6. After your receiver has acquired the signal,the electronic program guide will download.This may take up to 5 minutes to complete(potentially longer if an external hard driveis connected).NOTE: If you are using a second receiver, see SECOND RECEIVER OPERATION on page 16.OPERATING NOTESIf your system is inactive for an extended period of time, you may need to call DISH Customer Service at1-800-333-DISH (3474) to re-authorize your receiver. You can view your programming when your receiver has beenre-authorized and the guide has finished downloading.If you move the vehicle, you will need to repeat the scan process to re-acquire the satellites and restore programming.When in the northeastern United States, television programming from the 129 satellite may not be available (seepage 21).Page 14

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Section 5SECOND RECEIVER OPERATION - DISH AND BELL TVINITIAL SETUP FOR SECOND RECEIVER1. With the antenna locked on the satelliteand the second receiver connected to theantenna unit’s AUX port coax, use yourDISH remote control and press MENU, 6, 1, 1to display the Point Dish screen.Antenna locked onandreceiver connected!2. Use the arrow buttons on the remoteto highlight “Check Switch.”Press SELECT on your remote.3. Verify “SuperDISH” and “Alternate”are not selected.Verify “Test” is highlighted.Press SELECT on your remote.4. When test is complete, highlight “Save.”Press SELECT on your remote.See the next page for downloading programming to the second receiver.Page 16

DOWNLOADING PROGRAMMING TO THE SECOND RECEIVER1. After completing the steps on the previous page, re-set the second receiver by pressing thePOWER button on the front panel for 10 seconds. The TV picture will go away and shouldreappear within two minutes.The receiver will then download the program guide to show only the channels available on thecurrent satellite as determined by the channel selected on the main receiver. Downloading thenew program guide can take up to five minutes to complete.The channels available on the second receiver are determined by the channel/satellite selected onthe main receiver. For example, if you select a channel on the main receiver that is broadcast fromthe 119 satellite, then the second receiver will be able to view any channel broadcast from the 119satellite.If you switch channels on the main receiver to one that is broadcast from a different satellite, (i.e. yourchannel was broadcast from satellite 119 but your new channel is broadcast from the 110 or 129),the antenna will automatically switch to the new satellite and programming will be lost on the secondreceiver until you either: Select a channel on the main receiver that is broadcast from the previous satellite (satellite119 in this example).(or) Reset the second receiver to download the program guide for the newly selected satellite(satellite 110 or 129 in this example).NOTE: If you choose a channel on the main TV that causes the antenna to switch satellites, you may have to run acheck switch on the second receiver.Page 17

Section 6Symptom/MessageComplete Signal Loss - 015TROUBLESHOOTINGPossible CauseObstructions to the antenna’sview of the southern sky, suchas tree branches, severe rain,etc.Coax cable not connectedproperly between your receiverand the antenna unit.You have selected a localchannel but are outside of itsspot beam area.No Satellites Found - 151Obstructions to the antenna’sview of the southern sky, suchas tree branches, severe rain,etc.Coax cable not connectedproperly between your receiverand the antenna unit.Troubleshooting1) Make sure nothing is blocking the antenna’s viewof the southern sky, such as tree branches, severerain, or other obstructions.2) Check that the coax cable between your receiverand the antenna unit is connected properly.3) Unplug the power cord of your receiver for 10seconds and plug it back in. It may take up to 5minutes for your receiver to power back on.4) Verify you have selected a nationally broadcastchannel (CNN, ESPN, etc.).1) Make sure nothing is blocking the antenna’s viewof the southern sky, such as tree branches, severerain, or other obstructions.2) Check that the coax cable between your receiverand the antenna unit is connected properly.3) Unplug the power cord of your receiver for 10seconds and plug it back in. It may take up to 5minutes for your receiver to power back on.Partial Signal Loss - 002Obstructions to the antenna’sview of the southern sky, suchas tree branches, severe rain,etc.1) Make sure nothing is blocking the antenna’s viewof the southern sky, such as tree branches, severerain, or other obstructions.2) Check that the coax cable between your receiverand the antenna unit is connected properly.3) Unplug the power cord of your receiver for 10seconds and plug it back in. It may take up to 5minutes for your receiver to power back on.My remote is not working.Your remote is not currentlypaired with your receiver.1) Check to make sure the batteries are properlyinserted in your remote.2) Set up your remote control: Press the “SYSTEM INFO” button on the frontpanel of your receiver. The “System Info” screendisplays. Press and release the SAT button on your remotecontrol. Press and release the RECORD button. You maysee the remote address change on the screen. Press and release the SELECT button on yourremote to continue.Page 18

Symptom/MessagePossible CauseTroubleshootingChannel Signal Loss - 004Antenna has not tracked to theappropriate orbital slot uponchannel change.No Program Guide - 023Your receiver has not yet1) Unplug the power cord of your receiver for 10acquired signal required to allowseconds and plug it back in. It may take up to 5access to the electronic programminutes for your receiver to power back on.guide.2) On the Portable Antenna Setup Screen: Verify the correct state is selected. Highlight “Scan” then press SELECT. Once your system has found its satellites, it maytake a few minutes to download the electronicprogram guide and acquire signal before live TVappears.All Satellites Not Found 150Obstructions to the antenna’sview of the southern sky, suchas tree branches, severe rain,etc.Your physical location maybe outside the footprint of thedesired orbital slot.1) Unplug the power cord of your receiver for 10seconds and plug it back in. It may take up to 5minutes for your receiver to power back on.2) On the Portable Antenna Setup Screen: Verify the correct state is selected. Highlight “Scan” then press SELECT. Once your system has found its satellites, it maytake a few minutes to download the electronicprogram guide and acquire signal before live TVappears.1) Make sure nothing is blocking the antenna’s viewof the southern sky, such as tree branches, severerain, or other obstructions.2) Unplug the power cord of your receiver for 10seconds and plug it back in. It may take up to 5minutes for your receiver to power back on.Sporting Event Blackout 744Blackout patterns are appliedN/Abased on the physical addresson your account. Events outsidethe area surrounding yourphysical address may not beavailable.Programming NotAuthorized - 005/013/014You may not be subscribed tothe channels you are trying toview.Your receiver has beenunplugged or not connected tosignal for a significant period oftime.1) Confirm that you subscribe to this channel by usingdish.com/mychannels.2) Unplug the power cord of your receiver for 10seconds and plug it back in. It may take up to 5minutes for your receiver to power back on.3) Call 800-333-DISH (3474) and select TECH. Whenprompted by the audio menu, enter the errornumber using your phone keypad and an activationcommand will be sent to your receiver.Page 19

Symptom/MessagePossible CauseTroubleshootingOver-the-Air AntennaChannels Missing - Error739The quality of reception andnumber of over-the-air (OTA)channels available depends on,among other things, the typeand positioning of your OTAantenna.1) Check that the wiring between your DISH receiverand your over-the-air antenna is configuredproperly.2) Unplug the power cord of your receiver for 10seconds and plug it back in. It may take up to 5minutes for your receiver to power back on.3) Re-scan over-the-air antenna channels to yourObstructions such as trees,receiver:buildings, mountains, and Using the DISH remote, press MENU then 6-8 toweather conditions may interfereaccess the local channels screen.with OTA signal reception. Select “Scan Locals.”Outside of Viewing Area- 120Local channels may not beavailable if your receiver is notphysically located at or near theaddress listed on your DISHaccount.N/ALocal Channels Interrupted- 536Local channels may not beavailable if your receiver is notphysically located at or near theaddress listed on your DISHaccount.N/AMissing ChannelsThe electronic programguide may not be set to “MyChannels.”1) Press the GUIDE button on your remote twice todisplay the “Favorites List Options” menu. Select“My Channels” using the arrow buttons on yourremote.2) Confirm that you subscribe to the missing channelby using dish.com/mychannels.3) Perform a check switch test: Using your DISH remote, press MENU then6-1-1. Highlight the “Check Switch” Button thenpress SELECT. Highlight “Scan” then press SELECT. Once your system has found its satellites, it maytake a few minutes to download the electronicprogram guide and acquire signal before live TVappears.4) Unplug the power cord of your receiver for 10seconds and plug it back in. It may take up to 5minutes for your receiver to power back on.You may not have the orbitalslots required to view themissing television programming.Local Channels MissingPage 20Local channels may not beavailable if your receiver is notphysically located at or near theaddress listed on your DISHaccount.N/A

Symptom/MessagePossible CauseTroubleshootingGuide Information NotAvailableYour receiver was not poweredoff at night to receive the nightlyelectronic program guideupdates.1) Unplug the power cord of your receiver for 10seconds and plug it back in. It may take up to 5minutes for your receiver to power back on.2) On the Portable Antenna Setup Screen: Verify the correct state is selected.Your receiver has not yet Highlight “Scan” then press SELECT.acquired signal needed to gain Once your system has found its satellites, it mayaccess to the electronic programtake a few minutes to download the electronicguide.program guide and acquire signal before live TVappears.Guide Time is IncorrectThe guide time may be incorrectif your receiver is not physicallylocated at the address listed onyour DISH account.N/AVideo Pixelates / AudioPopsObstructions to the antenna’sview of the southern sky, suchas tree branches, severe rain,etc.1) Make sure nothing is blocking the antenna’s viewof the southern sky, such as tree branches, severerain, or other obstructions.2) Unplug the power cord of your receiver for 10seconds and plug it back in. It may take up to 5minutes for your receiver to power back on.3) Check that the coax cable between your receiverand the antenna unit is connected properly.Your receiver’s signal is low.SATELLITE TV RECEPTIONSatellite TV signals are broadcast from satellites in a geostationary orbit over the earth. This enablesthe satellites to stay aligned over one place on the surface of the earth and to transmit your televisionprogramming to the antenna (inside antenna unit) when pointed at the appropriate satellite.Your television programming is delivered from up to 3 satellites located at the 110 , 119 , and 129 west longitudes. The KING Relay antenna will automatically find and then switch between satellitesas you change channels on the main receiver tooffer you the ideal viewing experience.Due to the low look angle for the 129satellite in the northeastern region ofthe United States, you may experiencedifficulty viewing programming from the129 satellite while in this region.(Programming from the 110 and119 satellites should still be available.)This map is an approximationonly. The available coveragearea may differ from what isindicated on the map.RAIN AND SNOW FADEThough rare, heavy rain, snow, or dense cloud cover can reduce the satellite signal, which mayinterrupt your programming. Your programming should return as conditions improve.Page 21

Section 7MAINTENANCEKING Relay Satellite Systems are designed to be maintenance and trouble free.For optimum performance, keep the dome clean from dirt, bugs, and other debris. Periodic washingof the dome with mild soap and water is recommended.IMPORTANT! Do not power wash the KING Relay.If you plan on storing your vehicle for long periods of time, it is recommended that the system be putthrough a search procedure on a quarterly basis to keep all moving parts in good working order.If you have any comments or questions, please contact the KING Service Department at(952) 922-6889, or via email at info@kingcontrols.com.Rain FadeRain or dew on the dome can cause signal interference and make the digital picture freeze, pixelateor go out altogether. This loss of signal is commonly referred to as “rain fade” and is caused by thecombination of water in the atmosphere and water on the dome surface.To minimize this issue and eliminate the effects of water on the dome, apply KING Dome Magic rainfade solution to the dome. This will prevent water from adhering to the dome surface and blockingthe signal. For additional details on Dome Magic rain fade solution please contact an authorizeddealer or call KING at (952) 922-6889.Single Application Packet #1830-SPSpray Can #1830NOTE: Dome Magic will discolor black domes or domes painted a dark color.Page 22

Section 8LIMITED WARRANTYEvery new KING Relay Satellite System is thoroughly inspected and tested before leaving the factory, and is covered by the followingtwo year parts and one year labor limited warranty from the date of original purchase: Two year parts warranty: The customer is not responsible for the cost of replacement parts if the original part is determined tobe defective under the terms of the warranty. The customer is responsible for the cost of replacement parts after two years. One year labor warranty: The customer is not responsible for labor costs to repair unit if unit falls under the terms of thewarranty. Any warranty labor outside of that performed at the factory is not covered unless the product has been installed by anauthorized dealer/installer or OEM manufacturer. The customer is responsible for all labor costs after one year.Should any trouble develop during the warranty period, contact KING. You must contact KING before the warranty period expires. Thecustomer must supply proof of purchase (such as a dated sales receipt) when requesting warranty service. If customer cannot supplyproof of purchase, warranty period shall start 30 days after date of manufacture.Only KING and certified dealers are authorized to perform warranty evaluations and repairs. Depending upon the problem, KING mayauthorize the dealer to perform the necessary repairs, or may have the unit returned to KING for repairs.A certified dealer must not perform any repair without first contacting KING for a Service Order Number. KING will advise the dealer onhow to proceed with any repairs.If it is determined that the unit needs to be returned to KING, customer must return COMPLETE product, freight prepaid, to:KING, 11200 Hampshire Avenue South, Bloomington, MN 55438-2453.If inspection shows the trouble is caused by defective workmanship or material, KING will repair (or at its option, replace) withoutcharge.When returning product, KING will supply an RMA number (Return Merchandise Authorization). This number must be clearly writtenon the box. Failure to clearly write RMA number on box may result in delays in processing claim. Along with product, customer shouldinclude in the box: his/her name, address, daytime phone number, proof of purchase and description of the problem.This warranty does not cover installation and external wiring, or remanufactured units. This warranty is not transferable from theoriginal owner.Due to the expanding and changing TV market, KING cannot be held responsible for changes made to satellite services. Softwareupdates to address such issues are not covered under warranty.This warranty also does not apply where: The product has been abused, misused, improperly installed or improperly maintained. Repairs have been made or attempted by others that are not certified by KING to do such repairs. Repairs are required because of normal wear and tear. Alterations have been made to the product. The dome has been removed without authorization. Supplied grease not used in the external coax connections as specified in the instructions. Damage has been caused by power washing. Circumstances beyond the control of KING cause the product to no longer operate correctly. Customer is not the original owner.In no event shall KING be liable for any indirect, incidental, or consequential damages from the sale or

satellite TV broadcasts from DISH satellites 110/119/129, and ONLY with the following DISH receivers: ViP211z ViP211k ViP211 411 It will not work with other DISH receiver models or with equipment for other satellite TV service providers. The mobile satellite TV market is expanding and changing.