Volkswagen Roadside Assistance Handbook
Volkswagen Roadside AssistanceHandbookVolkswagen Roadside AssistanceIssue: PVW23630
Volkswagen Roadside AssistanceHelp when You need itSometimes, unforeseen circumstances arise and you may needhelp with your vehicle in the unlikely event of a breakdown.Volkswagen Roadside Assistance is there to give you the bestpossible advice and practical help. It is operational 24 hoursa day, 365 days a year.Traffic information servicesAvailable from the Highways AgencyThe Highways Agency provides live trafficYou can speak to an advisor at the Highwaysinformation on England’s motorways and majorAgency Information line 24 hours a day onA roads in a number of ways to help You plan0300 123 5000*. These advisors have access toYour journey. The Agency’s website gives Youlive traffic data so You can get updates on allaccess to up to date information on the currentmajor incidents on motorways and major A roadstraffic conditions including unplanned incidentsacross England. You can also use this service tosuch as accidents and congestion, lane closuresreport any urgent road safety issues, for exampleand other restrictions due to improvement works.debris on the road.When calling for assistance, please have theSMS text messaging is available for use by deaf,For the latest live traffic information visit:There are over 2,000 large electronic signsfollowing information to hand:hard of hearing or speech impaired customerswww.highways.gov.uk.across the Agency’s network to inform You of– Your name and locationin a Breakdown situation by sending an SMS– Registration number and colourto 07900 444 999. Deaf, hard of hearingLive traffic information is also availablesafety campaign messages such as warningof Your Vehicleor speech impaired customers may contacton compatible mobile devices atYou to slow down or reminding You not to use– Volkswagen modelVolkswagen Roadside Assistance using Textwww.highways.gov.uk/mobile ora mobile phone while driving.– Description of the issueRelay. These services are not available outsidealternatively, iPhone users can download– Your mileage (if known)the United Kingdom.a free travel news app by going to the iTunes– A telephone number where You canbe contactedPlease do not make arrangements without firststore and searching for ‘Highways Agency’.Volkswagen Roadside Assistance is provided byThe app allows You to check how the trafficVolkswagen Group United Kingdom Limited inis flowing on motorways and major A roadspartnership with the AA.in England before You begin Your journeycontacting Volkswagen Roadside Assistanceon 0800 777 192.traffic conditions ahead. They also carry road* Calls from landlines to 0300 numbers can costup to 8p per minute but are free from some landlineproviders; mobiles usually cost more. Please checkcosts with your service provider.or when You stop for a break – never useWe reserve the right to make changes to thesea mobile phone while driving.Terms and Conditions during the Period OfIf You are ringing from a mobile phone in theEligibility where this is necessary in order toThe Agency’s National Traffic OperationsUK, please call 0330 100 3241.comply with any applicable laws, regulationsCentre also provides live updates usingor the advice or instruction of any regulatorythe micro-blogging site Twitter. This serviceAll calls to Volkswagen Roadside Assistance areauthority. Such changes will be updated on Ourwill let You know of any major traffic incidents,recorded. This will help Us to confirm Details ofwebsite or notified to You in writing from time toalong with timely information to help Youa call that may be incomplete or unclear.time. Please check Our website from time to timeon Your way. This includes regional feedsto take notice of any such changes We make, asproviding live traffic information. For the fullthey are binding on You.index and map of the areas covered, visitYour Volkswagen Roadside Assistance isrenewable at the end of the first year. Detailswww.highways.gov.uk/twitter.of how to renew Your Volkswagen RoadsideAssistance will be sent to You in due course.Image: Crown Copyright, Highways Agency.2Volkswagen Roadside Assistance HandbookVolkswagen Roadside Assistance Handbook3
England’s motorwaysare changingMany now use a range of new technology to varymotorways are managed by our regional controlspeed limits in response to driving conditions.centres. They use CCTV so that Highways AgencyThese smart motorways make the hard shouldertraffic officers can be deployed to incidents if theyavailable to traffic. This could be permanently oroccur and help to keep traffic moving.at particularly busy times of the day. These smartA red X symbolA red X symbolon a gantry signon a gantry signor at the side of theover themotorwaymotorwayControlled motorwayHard shoulder runningAll lane runningSpeed limit signsUses variable mandatory speedlimits (VMSL) on a motorwaywith a hard shoulder.During peak times the hardshoulder will be open to trafficas a running lane.There is no hard shoulder onthese sections of motorway.Obey variable speed limits anddo not stop on the motorway.If you need to stop in anemergency, use an emergencyrefuge area (shown in the pictureabove), motorway service area orleave at the next junction.Speed limits will vary. Speedlimits will be applied at timesof congestion, to prevent stopstart conditions. Signs abovethe carriageway will advise thecurrent speed limit. If no speedlimit is shown the national speedlimit applies.Electronic Signals4Blank signalSpeed limitThis is applicable to all lanes,including the hard shoulder,where it is used as a runninglane, and means that normalmotorway rules apply. The hardshoulder is only for use in caseof an emergency or breakdown.This is applicable to all lanes,including the hard shoulderwhen in use, and meansthat this is the maximumpermitted speed. The speedwill be enforced by digitalenforcement cameras.Volkswagen Roadside Assistance HandbookEmergency refugeareasDrivers who breakdown shouldtry to drive to the nearestemergency refuge area or if abreakdown occurs in a live lanewe set signs and signals on theoverhead gantry until assistancecan reach the driver.The electronic signs and signals on smartmotorways let you know about traffic conditionson the road ahead, current speed limits andRed XWe use a red X symbol to showthat a lane is closed because ofan incident or people working onthe road. Driving in a lane with ared X symbol is dangerous anddrivers must NOT use it.availability of individual lanes. It is importantto comply with the signs, which will make yourjourney safer and more reliable.Arrow with flashingbeaconsRed cross withflashing beaconsRed cross withoutflashing beaconsNationalspeed limitThis is applicable to alllanes, including the hardshoulder, and means that youshould move into the lane asdirected.This is applicable to all lanes,including the hard shoulder,and means that you mustnot proceed any further inthis lane.This is applicable to the hardshoulder only and means thatyou should only use the hardshoulder in an emergency orbreakdown, as per theHighway Code.This is applicable to all lanes,including the hard shoulderwhere used as a runninglane, and means that nationalspeed limits apply.Volkswagen Roadside Assistance Handbook5
Volkswagen Roadside Assistance6.Secure storage In the event that the immobilised Vehicle needs overnight storage following a Breakdown,We may in Our absolute discretion arrange for such storage.Volkswagen Roadside Assistance provides the following (please refer to the Terms and Conditionson page 9):1.Roadside assistance7. Volkswagen Roadside Assistance will pass on any urgent messages to friends, familyand business colleagues following a Breakdown and, in Our absolute discretion, following In the event of a Breakdown, Volkswagen Roadside Assistance will attend to either repair orrecover the Vehicle.2.Home assistance In the event of a Breakdown at Home, Volkswagen Roadside Assistance will attend to eitheran Accident.8.Vehicle recovery In the event that the Vehicle cannot be repaired at the roadside or at Home, VolkswagenRoadside Assistance will arrange for the Vehicle to be taken to the most appropriate authorisedVolkswagen Retailer or Repairer for repair.4.Accident recoveryCaravan/trailer assistance Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being towedby the recovered Vehicle to be transported to a place of safety. Size/weight restrictions apply.repair or recover the Vehicle.3.Message servicePlease see point 16 on page 32 for more information.9.European Assistance Volkswagen Roadside Assistance will also provide roadside assistance, recovery and, in Ourabsolute discretion, repatriation, replacement Vehicle and accommodation whilst You aretravelling outside the United Kingdom within Europe*. Should You need to call Us please usethe relevant number for the country: If the Vehicle has been immobilised due to a road traffic accident, We may in Our absolutediscretion arrange for the Vehicle to be taken to an authorised body shop or the most appropriateauthorised Volkswagen Retailer or Repairer.5.Onward travel In the event of recovery following Breakdown, where Your Vehicle cannot be repaired withina reasonable time, We may in Our absolute discretion organise and cover the costs of one ofthe following:Car hire*Volkswagen European Roadside Assistance 24 hour helpline: 00 800 1330 3939.When calling don’t forget that dialling and ringing tones differ from country to country and thatthe 00 800 1330 3939 number may not work from some telephone networks.If You experience difficulties, please use the following alternative to reach Volkswagen EuropeanRoadside Assistance: 00 33 (0) 472 171 258. In the event of mechanical or electrical Breakdown only, Volkswagen Roadside Assistance mayarrange and pay for a replacement Vehicle up to a maximum of two days. This excludes roadtraffic accidents.or:The telephone numbers are correct at the time of going to print (May 2014).Hotel accommodation Overnight accommodation for the driver and up to seven passengers.Your network provider may charge You for this call.(This does not include the cost of meals and drinks.)or:Alternative travel Calls may be recorded and/or monitored. SMS text messaging is available for use by deaf,hard of hearing or speech impaired customers in a Breakdown situation by sending an Volkswagen Roadside Assistance may arrange alternative transport for the driverSMS to 07900 444 999. Deaf, hard of hearing or speech impaired customers may contactand up to seven passengers to the driver’s destination, e.g. by taxi or train.Volkswagen Roadside Assistance using Text Relay. These services are not available outside* Please note: if car hire is made available, the driver must be able to satisfy the requirements of the vehiclehiring company, which may include age restrictions. They will wish to see a valid driving licence and mayalso ask for a refundable deposit to cover fuel charges, insurance costs and any extra days hire.6Volkswagen Roadside Assistance Handbookthe United Kingdom.* Please see page 14 definition of ‘European Territory’ for a list of applicable countries.Volkswagen Roadside Assistance Handbook7
Checklist before leaving the United Kingdom:Make sure that You have the following original documents and other items with You and havefamiliarised yourself with the Terms and Conditions of Volkswagen Roadside Assistance:–Volkswagen Roadside AssistanceTerms and ConditionsCredit card (required if You need to take advantage of the Vehicle hire benefit)– Motor insurance certificate/Green Card (contact Your motor insurer before taking a Vehicleout of the United Kingdom to find out if You need a Green Card or to upgrade to fullycomprehensive insurance)–Vehicle registration document, plus letter of authority if Vehicle is hired or borrowed–Driving licence (including paper counterpart if photocard licence)–Spare set of car keys–Passport–Statement of insurance or booking reference–International driving permit (where necessary)–Warning triangle–High visibility jackets (at least two – see table on pages 12-13 for more details)–Check Your Volkswagen Roadside Assistance details are correctThe table on pages 12-13 provides further guidance on individual country requirements.Volkswagen Roadside Assistance can also provide You with the following services:1.Accident Assistance If the Vehicle is immobilised as a result of a road traffic accident, Volkswagen Roadside Assistancemay in Our absolute discretion, provide an Accident Assistance Helpline to guide the driverthrough the legalities of liability and insurance notification, following the Accident.2.Legal helpline Volkswagen Roadside Assistance may in Our absolute discretion provide general advice onany UK personal legal motoring matter, although this is not a substitute for taking independentspecialist legal advice where necessary. Please note that this is a purely telephone service anddoes not provide any level of legal representation. The service is, therefore, unable to view andadvise on any documentation. The legal helpline cannot advise against Volkswagen, the Volkswagen retail/service dealernetwork, Our Contractors and/or their respective group, associated and/or subsidiary companiesfrom time to time. To take advantage of either of the above services, please call 0800 777 192 and select theappropriate option.Contents10 How to obtain assistancein the United Kingdom23Service whilst abroad28Requirements and limitations31Exclusions10 How to obtain assistance abroad12 List of Europeanmotoring requirements14Definition of words16Service in the United Kingdom34 European claims procedureand conditions35 Extending Your VolkswagenRoadside Assistance378Volkswagen Roadside Assistance HandbookCaring for Our customersVolkswagen Roadside Assistance Handbook9
How to obtain assistance in theUnited KingdomBreakdowns on French MotorwaysMotorways in France are privately managed, so if You break down on a French motorway ormotorway service area, Volkswagen European Roadside Assistance cannot arrange for assistanceto be sent to You.1. If You can get to an emergency telephone box, please press the button and the police will sendIf the Vehicle has a Breakdown in the UnitedKingdom, please follow these simple steps:assistance to Your location.2. If You are using a public phone, please dial 17 or, from a mobile phone, dial 112.3. Once You have been towed off the motorway/service area, call Volkswagen European– Call Us on 0800 777 192.– Advise the operator that You haveRoadside Assistance 24 hour helpline for further assistance.Volkswagen Roadside Assistance.Mobile and phone costs–Provide Your Details to the operator.Volkswagen Roadside Assistance will not reimburse the cost of any telephone calls You make in– Advise the operator of the location ofconnection with any Breakdown (including mobile phone calls). It may be possible for Volkswagenthe Vehicle, the nature of any issue,Roadside Assistance to return a call to a mobile or a car phone, but Your service call provider mayand provide any other informationcharge You for this call. Some service providers may charge for calls to free phone numbers. Therequested by the operator.regulations on the use of mobile and in-car phones vary from country to country. Please check withYour service provider that Your phone meets the requirements and standards for the countries inPlease do not go ahead and make Yourwhich You are travelling.own arrangements, as We cannot arrangereimbursement of costs incurred withoutprior authorisation.How to obtain assistance abroadEuropean Motoring Assistance applies to Vehicles registered with the relevant Vehicle LicensingAgency and operates throughout the European Territory.To obtain help in the event of a Breakdown, and in Our absolute discretion, in the event ofan Accident, fire or theft, or if the only qualified driver is medically unfit to drive please callVolkswagen Roadside Assistance, state that the Vehicle has European Motoring Assistanceand give the following information:–Your name.–The model and registration number of the Vehicle.– Your location and telephone number – if You are on a Motorway see also ‘Breakdowns onFrench Motorways’ opposite.Please see page 7 for all telephone numbers to call for assistance when in Europe.10Volkswagen Roadside Assistance HandbookVolkswagen Roadside Assistance Handbook11
List of European motoring requirementsThe table below outlines the items required to be carried to comply with local laws, in addition to thoseAs laws change from time to time, We advise that You check the local laws of the countries You arewhich Volkswagen Roadside Assistance recommend in case of difficulties. This document was printed intravelling to as the table below may have become out of date since printing. Whilst every effort hasMay 2014 and the information provided was correct at time of going to print.been made to ensure the material in this table is accurate, neither We nor Our Contractors can beDriving nSwitzerlandheld responsible if it becomes inaccurate due to any subsequent changes in the law.Minimum age/UK licence holders (1)1718181718181718181817 (13)181818IDP required – UK licence holdersn (2)nnnnnnn (3)nnn (3)n (3)n (2)nOriginal registration documentccccccccccccccMotor vehicle insurance (4)ccccccccccccccMotorway tax/vignettec & TollsnTollsTollsTollsnTollsTollsnTollsTolls (18)TollsTollsc & TollsGB sticker (5)ccccccccccccccWarning trianglec (6)c (6)c (6/8)cc (6)r (7&16)nc (6)r (9&6)c (6)r (9&16)c (8&6)rc (6&8)Reflective jacket/waistcoatc (6/19)c (10)c (10)rc (6/10)nnc (10&6)nr (10)r (10)c (10)rnFirst-aid kitcr (16)c (6)rnr (16)nnnrnnrnFire extinguisher (6)nr (16)nrnnnnnrnnrnHeadlight adjustment (11)ccccccncccccccOn-the-spot fines y y y (12) y y y y (12) y (12) y y y (12) yy (12)yRadar detectors (17) u u u u u u u u u u u u u uDaytime headlights/passing lights – carsn (15)n (15)c (15)cr (15)r (15)n (15)c (14)rcn (15)n ccDaytime headlights/passing lights – motorcyclesccccccccrccc ccBreathalyser n n n n c (20) n n n n n n n nnc Compulsoryr Recommended by AA/respective countryy Yesn Nou Unlawful.Please note: the above table has been read in conjunction with the AA Touring Tips for the relevant country.The table is not a comprehensive list and for further information, please visit www.theaa.com and the respectiveAA Touring Tips and Winter Requirement pages. Items highlighted above can be purchased from the AA TravelShop – the one stop shop for all your motoring accessories.Guide to table:1. Minimum age at which a visitor may drive a car.2. UK driving licences which do not incorporate photograph are recognised but, drivers must be able to produce photographic proof of identity (e.g. passport).3. All valid UK licences should be accepted. However, the acceptance of the older ‘all green’ style UK licences cannot be guaranteed. Drivers may wish tovoluntarily update them before travelling abroad, if time permits. Alternatively, older licences may be accompanied by an IDP.4. Before taking a vehicle abroad contact your motor insurer or broker to notify them of your intentions, and ask their advice. It is important to know what levelof cover you will have and what documents you need to prove it.5. GB Stickers are compulsory within the EU unless your UK registration plates display the GB Euro-symbol (Euro-plates) which became a legal option from21 March 2001. The Euro-plate must comply with the new British Standard (BS AU 145d). The Euro-plate is only legally recognised in the EU; it is still arequirement to display a GB sticker when travelling outside the EU.6. Not required for two-wheeled vehicles.7. Although not compulsory for visiting motorists to carry a warning triangle, its use is compulsory in an accident/breakdown situation.8. Spain: one warning triangle compulsory for non-Spanish registered vehicles; two for Spanish registered vehicles. Note: drivers of non-Spanish registeredvehicles should consider carrying two triangles as, regardless of regulations, local officials may impose an on-the-spot fine if only one is available.Croatia: two triangles compulsory for vehicles towing a trailer. Switzerland: warning triangle must be kept within easy reach (not in the boot).9. The use of hazard warning lights or a warning triangle is compulsory in an accident/breakdown situation. However, a warning triangle should alwaysbe carried as hazard-warning lights have no effect at bends or rises in the road, or may become damaged or inoperative.10. Wearing, compulsory if driver and/or passenger(s) exits vehicle immobilised on carriageway, in Italy at night or in poor visibility, in Spain on all motorwaysand busy roads, it must be kept within the vehicle. In Croatia the wearing is compulsory whenever you have to get out of the vehicle at the roadside in anemergency. In Portugal and Norway the actual law applies to residents; however, regardless of the regulations local officials may impose an on-the-spot fine.12Volkswagen Roadside Assistance HandbookIn Belgium the wearing of the reflective jacket only applies to the driver, it must be worn should you be stranded on a Belgian motorway or on a majorroad or should you stop at a place where parking is not allowed. In France drivers must have one warning triangle and one reflective jacket in their vehicle.In Austria the regulation applies only to the driver.11. The legal requirement is to ‘not dazzle oncoming drivers’ rather than specifically to adjust/convert the headlight beam pattern. Without adjustment thedipped beam will dazzle oncoming drivers and this could result in a fine. Headlight beam converter kits are widely available but may not be suitable forall types of headlights. The AA shop sell beam converters suitable for all vehicles and individual fitting diagrams are included for the latest ‘clear glass’,‘projector and xenon’ headlights inside the packaging. In some countries it is compulsory to use dipped headlights at all times when driving during the day.Note: this adjustment is not required for two-wheeled vehicles as the beam pattern is more symmetrical but check that any extra loading has not affectedthe beam height. On some cars it is inadvisable or impossible for anyone other than a qualified technician to change a headlight bulb unit e.g. highintensity discharge (HID) headlights and carrying spares is not an option. However, it is recommended that spare bulbs are carried for any lights that maybe easily and/or safely replaced by the owner/driver. Spare bulbs are compulsory for Croatia.12. Sweden: police are not authorised to actually collect fines, which must be paid in accordance with notice instructions. Italy: police will collect a quarterof the maximum fine amount from drivers of foreign registered vehicles. Ireland: police are not authorised to actually collect fines, they will issue anotice which must be paid within 28 days. Croatia: the fine does not have to be paid on-the-spot; however it does need to be paid within eight days.Portugal: some traffic police carry ATMs.13. Portugal: visiting drivers of 17 years of age may encounter problems even though they hold a valid driving licence in the UK.14. Outside built up areas, during snow or rain causing poor visibility.15. Compulsory during daylight hours if the visibility is poor. For France the use of dipped headlights are recommended throughout the year, for Croatia duringdaylight hours from the last Sunday in October to the last Sunday in March.16. Recommended as their carriage is compulsory for vehicles registered in that country.17. Many countries now stipulate that GPS based navigation systems which have maps indicating the location of fixed speed cameras must have the‘fixed speed camera PoI (Point of interest)’ function deactivated, please check individual touring tips.18. In order to use some motorways in Portugal, a temporary electronic toll device (DEM) or the pre-payment of tolls is required.19. Recommended for two-wheeled vehicles.20. In principle all drivers should possess a breathalyser, however, as of 25 January 2013 a driver can not be penalised for not carrying one – the possibilityof imposing a fine has been postponed indefinitely. The breathalyser has to be a certified by the French authorities, showing an ‘NF’ number. The officialtext states that one unused breathalyser should be produced. We recommend that two single-use breathalysers are carried, so if one is used or damagedyou will still have a replacement to produce.Volkswagen Roadside Assistance Handbook13
Definition of wordsBelow are certain words that have a specific meaningFulfilment Materialin these Terms and Conditions and wherever theseMeans the confirmation of eligibility for Volkswagenwords appear they have the following meaning:Roadside Assistance provided to You by Us or onOur behalf.AccidentMeans an accidental crash immobilisingHomethe Vehicle.Means Your permanent residence in theUnited Kingdom.Approved RepairerMeans a repairer approved by Volkswagen UK.Period of EligibilityMeans the Period of Eligibility for VolkswagenBreakdownRoadside Assistance being 12 months from theMeans unforeseen mechanical or electrical failuredate the Vehicle was registered with the Vehicleduring the Period of Eligibility in the United KingdomLicensing Agency.VehicleWe/Our/UsMeans the Vehicle You are driving whose Details haveMeans Volkswagen Group United Kingdom Limitedbeen provided by Us to Our Contractor and is within itsand/or third party acting on Our behalf.Period of Eligibility.You/YourVehicle Licensing AgencyMeans the owner of the Vehicle and any other personMeans the Driver and Vehicle Licensing Agencydriving the Vehicle with the owner’s consent.(DVLA), Swansea SA6 7JL responsible for registrationof vehicles in England, Scotland and Wales, the Isleof Man Department of Transport responsible forregistration of vehicles in the Isle of Man and theequivalent authorities in Northern Ireland, Jerseyand Guernsey for vehicles in Northern Ireland,Jersey and Guernsey respectively.or in the European Territory which has eitherimmobilised Your Vehicle or made it unsafe to drive.The AAMeans Automobile Association Developments Limited.ContractorMeans any person who We use to provide the servicesResident of the United Kingdomdescribed in this document.Means a person living permanently in the UnitedKingdom or a person employed by a company havingDetailsits registered office in the United Kingdom.Means Your name and Vehicle registration number,make and model.Specialist EquipmentIs equipment not carried by Volkswagen RoadsideEuropean TerritoryAssistance patrols and includes, but is not limited to,Albania, Andorra, Armenia, Austria, Azerbaijan,winching and specialist lifting equipment.Belarus, Belgium, Bosnia and Herzegovina, Bulgaria,Croatia, Cyprus, Czech Republic, Denmark, Estonia,The Party/Your PartyFinland, France, Germany, Gibraltar, Greece, Hungary,Means the persons including You, travelling with YouIceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania,for the whole period of the journey during which theLuxembourg, Former Yugoslav Republic of Macedonia,relevant Breakdown or Accident occurs.Malta, Monaco, Montenegro, Netherlands, Norway,Poland, Portugal, Republic of Ireland, Romania, Russia,San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden,Switzerland, Turkey, Ukraine, Vatican City.14Volkswagen Roadside Assistance HandbookUnited Kingdom/UKMeans England, Scotland, Wales, Northern Irelandand for the purpose of this document includes Jersey,Guernsey and the Isle of Man.Volkswagen Roadside Assistance Handbook15
Service in the United KingdomVolkswagen Roadside Assistance is available in respect of Vehicles registered with the relevantVehicle Licensing Agency only.– Assistance following an Accident, fire, theft or vandalism or other incident normally coveredby a motor insurance policy. We may in Our absolute discretion arrange assistance if You payfor the cost of assistance. (You may be able to recover these costs under the terms of Your motorinsurance policy.)– The tow or transport of any Vehicle, which, in Our reasonable opinion, is loaded beyond itsRoadsideIf You are stranded on a public highway (or other accessible road or area to which the public has theright of access) as a result of a Breakdown to Your Vehicle, We will arrange for a Contractor to assistYou who will try to repair the Vehicle at the roadside.legal limit.– Any Vehicle in a position where We cannot work on it or tow it, or wheels have been removed.We can arrange to rectify this but You will have to pay the costs involved.– If there are animals in the Vehicle, their onward transportation is at Our sole discretion and iscarried out solely at Your risk. We will not insure any animal or livestock in transit, during anyRoadside includes labour at the scene of the Breakdown but not labour at any garage to which theonward transportation.Vehicle is taken.RecoveryIf the Vehicle cannot be repaired at the roadside, or if repairs are unwise, We will arrange for theRecovery has the same features and limitations as Roadside but with the following variations:Vehicle and up to eight people to be taken to an Approved Repairer. If You wish the Vehicle to be– Recovery operates only in the United Kingdom.taken to any other destination We will use reasonable endeavours to assist if You pay for the towage– If We cannot arrange for the Vehicle to be repaired locally within a reasonable time, We willcosts for the whole distance.arrange for the Vehicle and up to eight people to be taken to an Approved Repairer or to anyother single address. If there are more than five people this may require two separate Vehicles.If You cannot readily get to the Vehicle, We will arrange, if practicable, to have it towed to a place ofAn adult must accompany any person
2 Volkswagen Roadside Assistance Handbook Volkswagen Roadside Assistance Handbook 3 Sometimes, unforeseen circumstances arise and you may need . * Calls from landlines to 0300 numbers can cost up to 8p per minute but are free from some landline providers; mobiles usually cost more. Please check
contacting Volkswagen Roadside Assistance on 0800 777 141. All calls to Volkswagen Roadside Assistance are recorded. This will help us to confirm details of a call that may be incomplete or unclear. your Volkswagen Roadside Assistance is renewable at the end of the third year. Details of how to renew your Volkswagen Roadside
Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being towed by the recovered vehicle to be transported to a place of safety. Size/weight restrictions apply. Please see point 16 on page 33 for more information. 9. European Assistance Volkswagen Roadside Assistance will also provide roadside assistance, recovery,
Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being towed by the recovered Vehicle to be transported to a place of safety. Size/weight restrictions apply. Please see point 16 on page 32 for more information. 9. European Assistance Volkswagen Roadside Assistance will also provide roadside assistance, recovery and .
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the contrary, Your Volkswagen Roadside Assistance will be automatically renewed at the end of each year. A reminder will be sent to advise of the cost of Volkswagen Roadside Assistance, and any changes to terms and conditions that will take effect at renewal. If You do not want to renew on this basis, You should
Roadside Assistance under your Volkswagen Assist membership is provided by AGA Assistance Australia Pty Ltd ABN 52 097 177 trading as 'Allianz Global Assistance' ('Allianz Global Assistance'). Whenever you request roadside vehicle assistance under your membership, you will be making that request to Allianz Global Assistance, who will .
Every Volkswagen car is registered for Volkswagen Roadside Assistance for 4 years from its date of sale. This provides the vehicle with home or roadside recovery in the unlikely events of breakdowns across India (within covered limits). The services can be extended further to 1 year or 2 years and can be renewed annually for a nominal cost,
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