Employee Engagement - David Zinger
Employee EngagementPowerful Sentences of Advice for MANAGERSThe EmployeeEngagement NetworkThe EmployeeEngagementNetworkHostedby DavidZingerEdited by David Zinger (www.davidzinger.com)Page 1
Employee Engagement for ManagersIn One SentenceWhat would be the advice you would give to aMANAGER to improve employee engagement?What if that advice could only be one sentence?Read these contributions from members of theEmployee Engagement Network.I formed this network two years ago to advanceemployee engagement around the globe. Thise-book was created from a forum at theEmployee Engagement Network. Join us todayat www.employeeengagement.ning.comEdited by David ZingerDavid Zinger is the founder and host of theexpanding Employee Engagement Network.He is a global employee engagement expertand leader living in Winnipeg, Canada.Website: www.davidzinger.comEmail: zingerdj@gmail.comPhone: (204) 254-2130.E-Book designed by John JunsonJanuary 19, 2010The Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 2
Employee Engagement for ManagersIn One SentenceAuthorsAbudi, GinaAllen, MarkAndolfi, LorenzoBarlishen, WendyBeauford, Jason M.Bock, WallyBrown, CraigBrusman,Dr. MaynardBuckingham, IanBudhiraja, SunilBuxton, AnnaCanale, PhilCarrera, DeannaClark, BobbyCollins, JasonCox, BonnieDaines-Hibbitt,DonnaD’Aprix, RogerDavis-Thomas,JaimeDeeks, SamDev, SujataDi Maulo, SoniaDonkerbrook,BernieDonovan, LorettaDouglas, JeanEngels, MaryEikenberry, KevinFace, LarryFerris, GregoryGahrotra, SaurabhGastaldi, MarioGaur, VishwashGerbyshak, PhilGill, Stephen J.Glynn, WarrickGordon, CindyHart, Michael J.Hart, PeterHarvey, JonHeimen, FrodeHess, Nancy J.Irvine, DerekJacobs, SusanneJohnson, PhilJones, BrianKenlon, AnneKing, EdKinjerski, ValKlein, MikeKrausert, JasonLanc, Rudolf PeterLatimer, DeriLewis, NancyM F, Dr. JoseMcLeish, JudyMcQueen,MadelineMelrose, RichardMichau, DannyMiller, DianeMireilleMissildine-Martin,CathyMittal, AbhishekMohanty, ShwetaMonimoyNagle, TrevorNelson, JudyNelson, KurtNickols, FredNicks Jr, Martice E.The Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 3
Employee Engagement for ManagersIn One SentenceAuthorsPaugh, RyanPease, DavidPhegan, shRapti, AndrianaRausch, TomReardon, SkipRobbins, JamesRoesler, SteveRosselli, Rev. JamesRusso, DianaSansom, LisaSaunderson, RoySchmidt, GordonSchonegevel, JohnSchuetz, AnjaScott, BillSeamon, TerrenceSeghers, RaySharma, RajanShaw, DougShrotryia, VijayKumarSiingh, GurprrietSimmerman,Dr. ScottSingh, JasbindarSmith, Michelle M.Soucie, JeremiahSpan, Scott H.Starchuk, ColleenStershic, Sybil F.Stewart, GettyTaggart, JimThomas, PaulThorn, Robert S.Tikaram, WinstonVidhyarthiWerthman, LeaWitzke, ElwinWood, SamanthaYorke, ChuckZinger, DavidThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 4
Employee Engagement for ManagersIn One SentenceMake time to discuss expectations - both what you expectof your employees, and what your employees expect of you.Jason M. BeaufordDon’t give someone responsibility for something, unlessyou are also going to give them the power to affect it.Samantha WoodYour motivation is not their motivation - understand whatmotivates your employees and harness that information tobring out the best in them.Phil CanaleDevelop your employees for their career and for the futureof the organization; have trust in them and make themtrust you as well.Sunil BudhirajaAs a manager, your job is to develop others because, if yougrow your people, they will grow your business.Terrence SeamonReach out and engage your employees everyday. learntheir names and know their stories.Peter HartThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 5
Employee Engagement for ManagersIn One SentenceFoster a culture of trust through honest communicationsand demonstrating a sincere interest in helping youremployee grow professionally.Bobby ClarkCreate opportunities for autonomy, give your employees the“what” and let them come up with the “how”.Jason M. BeaufordClose the computer and expose your heart - shut yourmouth and open your ears - you createengagement when you become engaged.Kevin EikenberryInvolve employees in decisions that will affect them,they may have some great ideas that you haven’tthought of and will be more supportive of the finaloutcome.Gina AbudiFor great managers, the path toward engagingemployees and keeping them engaged begins withasking them what they want and what is importantin order to be effective in their roles.Dr. Maynard BrusmanThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 6
Employee Engagement for ManagersIn One SentenceCommunicate honestly, plainly and often.Jason M. BeaufordEngagement should be treated as newborns everyone takes place in the growing process andthey should never be left unattended.Andriana RaptiManagers or supervisors can engage employeesby demonstrating little acts of kindness forabsolutely no reason at all - can I help youcarry that? - is there anything I can get for you?etc.Wendy BarlishenBe congruent and transparent, say what youmean and do what you say.Scott H. SpanAssist each employee to understand the deeperpurpose of his or her work - who or what cause isit helping - and why.Val KinjerskiStart from where they are at.Jon HarveyThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 7
Employee Engagement for ManagersIn One SentenceOnly hire people with passion for what they do; createa work environment that fosters and facilitates theexpression of that passion and use a communicationstyle that makes it safe to stretch, fail and grow.Martice E Nicks JrDon’t just listen to your people but also act on whatthey’re telling you.Fred NickolsUnderstand the needs of your employees and makeroom to accommodate when you can, and be honestabout why you can’t.Jason M. BeaufordReach out to their hearts and values, look beyond theEmployee ID number and make a genuine effort tosee and hear the person.Shereen Qutob-CabralEngagement is a relationship that requires regularmaintenance.Anna BuxtonThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 8
Employee Engagement for ManagersIn One SentenceOpen yourself to influence by others and they willopen themselves to your influence.Fred NickolsCheck your own engagement regularly - you needsupport, recognition and inspiration as much as youremployees, in order provide an environment that willengage your people fully.Anna BuxtonCare for people around you and get to know who theyare, what strengths they bring and what’s importantto them.Lisa SansomUnderstand every member of your teamsmotivation, align their aspirations to a clearlycommunicated business direction, give them allthe tools to do the job and then empower themto deliver.Susanne JacobsThink: if your boss approached you the way you’reabout to approach your employee, what would yourinterior response be?Rev. James RosselliThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 9
Employee Engagement for ManagersIn One SentenceEvery day do a quick maintenance check - do peopleknow why, how, when and what they are doing andare they free to ask these questions of you?Anna BuxtonIt is very easy to forget your own journey, share yourfailings as you grow, treat your team members amates and inspire them.Danny MichauSet performance goals collaboratively with employeeand then hold yourself and employee accountable forachieving those goals.Stephen J. GillEngagement is about capturing the hearts and mindsof your team, open your heart and show you believein them and truly care about them as people andthey will move mountains.Tom RauschHaving a shared and compelling vision, continuouslyreinforced by communication, transparency,involvement and leading by example.Winston TikaramThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 10
Employee Engagement for ManagersIn One SentenceOne secret for managers and supervisors tosuccessfully engage employees is to strive to beinterested, not interesting.Judy NelsonYou understand them, they would understand youwhich would be best for their engagement.Vijay Kumar ShrotryiaAsk the employee to share what they would like to bereviewed on, and how often.Gurprriet SiinghBe a facilitative leader and encourage others tobe - make real connections - care for people’saccomplishments - stimulate real conversations offer direction while restraining yourself - let othersbe part of the achievements.Mario GastaldiManagers and supervisors can engage employees bycommunicating expectations and how the employeesrole contributes to the overall big picture (sense ofpurpose).Cathy Missildine-MartinThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 11
Employee Engagement for ManagersIn One SentenceBest way to engage employees: communicate theends and let them decide the means.Vijay Kumar ShrotryiaAsk people what they want to achieve, then helpthem achieve it.Steve RoeslerRemember, nobody ever washes a rental car asengagement is about perceived ownership andactive involvement.Dr. Scott SimmermanCommunicating “what” is not enough - explain the“why” behind everything.Abhishek MittalStrive to engender trust by doing what you say andsay what you do.Trevor NagleAll of us know more than any of us - and it isdangerous to know the answer, since there aregenerally lots of possibilities for workplaceimprovements.Dr. Scott SimmermanThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 12
Employee Engagement for ManagersIn One SentenceBe real, don’t use jargon, and be honest - if somethingis going to hurt people would rather be prepared!RaffaelaRemember that employees are human first; seek tobuild what matters the most to humans - personalrelationships.Abhishek MittalAsk and ye shall receive and boss spelledbackwards is certainly self-explanatory: as in,“I’m the boss here”.Dr. Scott SimmermanTeach your employees how to manage up - somepeople think this is “brown nosing” but it’s reallyabout helping your boss understand who you are.Ryan Paugh. master the art of asking questions!Bonnie CoxTreat people the way they want to be treated, not theway you want to be treated.John SchonegevelThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 13
Employee Engagement for ManagersIn One SentenceWrite a positive feedback on a post-it note andsecretly stick it in eye-sight for a suprise positivestart in the morning.Frode HeimenWhen employees come to talk to you, do not carrythe “I am very busy” look.Abhishek MittalShow up a lot and have lots of conversations.Wally BockThere are six key principles for engagingemployees: ask ask ask ask ask ask.- any questions?Dr. Scott SimmermanKnow when to ask, and know when to tell - if indoubt, ask.Mike KleinA desk is a dangerous place from which to view theworld.Dr. Scott SimmermanThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 14
Employee Engagement for ManagersIn One SentenceWe’re always watching you.Jaime Davis-ThomasA workplace where employees know more, do moreand contribute more.Gregory FerrisDon’t forget that not so long ago you were sittingwhere they are.now ask yourself, “how would youhave responded”?Ian BuckinghamIf you are not getting the results you want give more.Phil JohnsonTake your own “engagement pulse” - the degree towhich you are committed to and enthusiastic aboutyour company and your work are directly related tohow engaged your employees might be.Loretta DonovanI really truly appreciate the efforts put in by myteam week in and week out - without them I amnothing!Craig BrownThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 15
Employee Engagement for ManagersIn One SentenceTwo ears, one mouth - listen more than you speak!Abhishek MittalAsk open questions (who, what, where, how, why,when) and give your employees the space to answerby listening without comment.Madeline McQueenTrust your employees, respect them for their uniquecontributions and negotiate appropriate workchallenges to keep them growing.Colleen StarchukListen, remember that listening is not agreeing open not just your ears to hear but your heart tounderstand - verify facts before jumping toconclusive judgment - endeavor to influencewhile being willing to be influenced.Ganesh RamakrishnanEmployee engagement is Job1 for managersbecause it links people with tasks and gives you ameans to accomplish your mission and reach yourvision.Ray SeghersThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 16
Employee Engagement for ManagersIn One SentenceDiscover why you are engaged first and then go andhelp others find their own raison d’être - or reasonfor being - and you will have the source for engagedemployees.Roy SaundersonThere is only one thing on my checklist - that is what I can inspire in others - it is the only way tobuild sustainable progress.Donna Daines-HibbittTell people why their roles matter to theorganization. Teach them the “vital signs” of thebusiness.Abhishek MittalElicit and encourage ideas from your people that canpositively impact productivity, customer experience,employee experience, operations etc. and thenimplement the great ones, giving credit wherecredit is due.Madeline McQueen“People honor a culture that honors them.”.Takethe time to recognize, appreciate, value and honoryour people.Bernie DonkerbrookThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 17
Employee Engagement for ManagersIn One SentenceOne sure sure way of keeping your employeesemployees is by being in sync with their currentand future career aspirations.MonimoyAn engaged worker is a worker who feels he/shehas an impact on the nature of his/her job andactually does.Gordon SchmidtSpecifically, clearly and consistently tellemployees what behaviors and efforts are mostnecessary for company success by thanking andrecognizing them when they demonstrate thosebehaviors in daily work.Derek IrvineEmployee engagement requires lookingholistically at an employee’s work life andensuring that they have an opportunity to fulfillthe four main drives that motivate - the drive toacquire and achieve - the drive to bond andbelong - the drive to be challenged andcomprehend - and the drive to define and defend.Kurt NelsonThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 18
Employee Engagement for ManagersIn One SentenceAvoid accusation and blame, create a personalresponsibility culture. lead by example.Madeline McQueenGreet them daily - listen, laugh, coach, and learn- recognize and reward them simply and often.Nancy LewisEmployee engagement begins with managersunderstanding employees – i.e. who they are,why they work and what they want in return.Richard MelroseTo engage with people’s hearts and spirit, find ways tobuild authentic connection with them which in turnwill reinforce your communication and clearexpectations.Jasbindar SinghImagine for a day that your people are working forfree, which requires you to rely on trust, influence,and vision to motivate them.James RobbinsLearn employees’ strengths, let them use theirstrengths and show them how they make a difference.Getty StewartThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 19
Employee Engagement for ManagersIn One SentenceTo be a leader you need followers - the mostimportant role of any leader is to develop your talent.Rudolf Peter LancFocus on what your employees are doing right withpraise and recognition and coach them in theareas in which they require development,supporting them through their learning process.Madeline McQueenAsk yourself, “How can I make my employees WANTto engage today?”Anja SchuetzSay hello and ask them how their day is going.Peter HartSome get engaged when you acknowledge what theydo, and others become engaged when youacknowledge who they are.Jason KrausertShow interest and recognize each individual’sdifferent needs, skills and motivational drivers andrespond to them accordingly.Anja SchuetzThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 20
Employee Engagement for ManagersIn One SentenceCreate and support one language for your employeesby clearly communicating the mission, values, andteam agreements of your organization.Larry FaceEvery week, make time to connect with your teamon a human level by asking questions about whatreally matters to them, then find ways to connecttheir work to those vital few things that matter.Phil GerbyshakDon’t wait for i’s to be dotted and t’s to be crossedbefore you communicate with employees - start thediscussion even if you only have part of the futurepicture or the discussion will start without you.Warrick GlynnListen actively, be honest, and prepare everyone forgreat results.Doug ShawA manager shall know one’s team member more thanhis/her mother knows him/her.Shweta MohantyThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 21
Employee Engagement for ManagersIn One SentenceGet to know your employees and it will be easier toengage them.Deanna CarreraDon’t just do something - stand there!Dr. Scott SimmermanStart by understanding your own level ofengagement and how it affects your employees,as they’re unlikely to put their “all” into the job ifyou’re not fully engaged.Sybil F. StershicWhat can leaders do to motivate and influence theentire team - connect.Vishwash GaurAsk and ye shall receive.Dr. Scott SimmermanLeaders must communicate their vision in a waythat inspires others to “believe”.Vishwash GaurThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 22
Employee Engagement for ManagersIn One SentenceCommunicate the organization’s strategy to everyonein the workforce: it they aren’t exposed to thedirection, goals and objectives, and given theopportunity to understand and buy into it, how canthey possibly be held accountable for executing on it?Skip ReardonBe congruent in what you say and what you do.Sam Deeks“No, no, no, Lisa. If adults don’t like their jobs, theydon’t go on strike. They just go in every day and do itreally half-assed.” Homer SimpsonRobert S. ThornIt’s not enough to just talk about engagement - youhave to model it in everything you do - become anexample of the kind of employee everyone wants ontheir team.Lea WerthmanAll you gotta do is ask!Chuck YorkeThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 23
Employee Engagement for ManagersIn One SentencePeople forget 75% of what they hear within 48 hours,so employees need you to make things visual forthem.Mark AllenInclude this question in every single discussion:“What do you think?”Anne KenlonYour job is to create intensely loyal customersthrough intensely loyal employees.by stirring theemotions of your people.Ed KingAsk, and answer, the question ‘who are you and whatdo you want?’Deri LatimerListen more than you speak, stay curious whenchallenges arise, and be brave enough to create theengaging environment that your employees deserve.Mary EngelsBe there when they need you.Jean DouglasThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 24
Employee Engagement for ManagersIn One SentenceEngagement is not a leadership entitlement it is to be earned by right behavior.Roger D’AprixOffer feedback that inspires - a few words, agesture, a smile - be specific - the little things younotice merit acknowledgement.Sonia Di MauloThey trust you - have you told them you trustthem?Jean DouglasOffer feedback that makes your people “better” your words are not constructive or negative - thepurpose of your words is to make them better!Sonia Di MauloStand in authenticity; for yourself - walk the talkaround corporate mission and values and askyour staff to hold you accountable; for your staff shine the light on their key personal core valuesand empower them to live these values throughtheir work.Cindy GordonThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 25
Employee Engagement for ManagersIn One SentenceDon’t rely on the annual employee evaluation give positive and developmental feedbackevery day if necessary so that employeesalways know where they stand.Brian JonesFind out what’s important to the person, howit’s going in the real world, and check itregularly.Diane MillerBoost company morale and engagement bycreating giant posters filed with employeephotographs and text celebrating companysuccesses.Mark AllenTurn vague workplace comments intomeaningful conversation with questions like:“what does it look like when no one iscommunicating?” or, “what is the heart of thematter for you?” or, “why is that important toyou?”Nancy J. HessThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 26
Employee Engagement for ManagersIn One SentenceShare your power willingly; soak up the knowledgeothers possess; and be open tooutcome, not attached to it.Jim TaggartBe sure to understand what your employees areengaged with - their job, work group, directmanager, the leadership, the company, etc.Paul ThomasIf you focus on engagement, productivity will follow, if you focus on productivity, you may not get it.Barry PheganThe most important priority for leaders is tocultivate, appreciate, and leverage the vastuntapped potential of every employee in theirorganizations.Michelle M. SmithThe management equivalent of ‘Air’ is topractice transparency with team members bymanagers.Dr. Jose M FThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 27
Employee Engagement for ManagersIn One SentenceListen - zip your mouth - don’t interrupt them whenthey are opening up to you and expressing theirfeelings - remember, it’s about them not you!Elwin WitzkeBefore you start engaging an employee, know himand respect him as an individual first andengagement will follow.Saurabh GahrotraThe real challenge to engage employees is to gaintrust by giving them autonomy to shape their ownjobs to their own wishes, interests and strengths butalways aligned with an open and transparentorganisational vision and strategy.Lorenzo AndolfiLook beyond generic engagement tools: focus onpersonal drivers from employees, group themaccordingly and align engagement tools.Diana RussoEngagement is to be seen not as an activity but asthe only way society works.Rajan SharmaThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 28
Employee Engagement for ManagersIn One SentenceDo two things - trust your employees unconditionallyand give them more responsibility than they wouldever expect - hey will rise to the occasion andsurpass all expectations.Jeremiah SoucieAs a leader it is your job to facilitate progress be the agent of change not the barrier to it.Judy McLeishA manager should always remember he/she is “onstage”- and his/her subordinates notice every littletrait so always exhibit the behavior you would wantthem to emulate.Saurabh GahrotraManage by being a part of them, not by standingapart from them.Sujata DevCreate a culture of success - everyone wants to workfor a winner!David PeaseThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 29
Employee Engagement for ManagersIn One SentenceYou must make the choice to be engaged with youremployees every day - for engagement is a decisionbefore it is an action.Michael J HartEffective employee engagement is about developingyour staff to care about the future of yourorganisation - only you as their manager candemonstrate the readiness of your organisation todeliver it.Jason CollinsBe a role model to your team members and they willreciprocate in a positive manner.VidhyarthiRemember employee birthdays - make it a personalholiday!David PeaseRemember to value your people rather than evaluatetheir performance.Bill ScottThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 30
Employee Engagement for ManagersIn One SentenceEmployee engagement is the result of good and welldirected human capital investment and the outcomeis significant returns - value realised can bemeasured across retention, productivity, innovation,reduced absenteeism and improved commitment andmorale - humanise your business by creating anenvironment where every person can reach their fullpotential and are truely valued and recognised fortheir contribution - and your organisation will berewarded many times over.Susanne JacobsStand up for your team members in public - addresssetbacks in private - they will develop respect andtrust for you as their manager.VidhyarthiCome to work each day with a big smile wishingeach employee a “good morning” and a “successfulday”!David PeaseMake time for yourself so you can be full presentfor others.MireilleThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 31
Employee Engagement for ManagersIn One SentenceAsk for honest powerful inspiring feedback from youremployees and gain their trust and respect.Sonia Di MauloRecognize that employee engagement is not a fluffyextra but the fundamental way you will get workdone with others through conversation, co-creation,community, mutuality, and other inclusiveapproaches to achieve results that matter toorganizations, customers, leaders, employees,and yourself.David ZingerThe Employee Engagement NetworkEdited by David Zinger (www.davidzinger.com)Page 32
Jump in.Now take some of our sentences and makethem come alive in your organization.Would you like to contribute your ownsentence on employee engagement?Jump into the conversation and employeeengagement community by joining us atThe Employee Engagement Network.If you want more information about employeeengagement or the network contact David Zingerat zingerdj@gmail.com or (204) 254-2130The Employee Engagement NetworkPage 33
employee engagement around the globe. This e-book was created from a forum at the Employee Engagement Network. Join us today at www.employeeengagement.ning.com January 19, 2010 David Zinger is the founder and host of the expanding Employee Engagement Network. He is a global employee engagement expert and leader living in Winnipeg, Canada.
Employee Engagement network members were asked to refine employee engagement to 6 words. Perhaps this was the experience of an employee or the directions for an organization or manager. Over 120 members of the network authored their 6 word employee engagement story. Thank you to all the employee engagement network members for their
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1. What is employee engagement? Employee engagement has been growing in prominence in recent years. Driven by mounting evidence of the link between employee engagement and positive outcomes, it has increasingly been seen as a priority for employers.1 There are a variety of de!nitions of employee engagement. Some see it as an attitude held by
means that more research on employee engagement needs to be done. Therefore, this study aims to explore employee engagement which are predicted to be affected by rewards, work environment and work-life balance. 2. Literature Review 2.1 Employee Engagement Employee engagement is one of the main problems that each organization tries to maintain among
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force for consistent, positive change. Here you’ll learn about the core elements of a successful employee engagement program. The Essential Guide to Employee Engagement . The Essential Guide to Employee Engagement At DISH Network, employee surveys
of engagement, as opposed to focusing on “engagement for engagement’s sake.” Source: Corporate Leadership Council research. Engagement Drivers * Rational commitment to the job was not measured due to its similarity to rational commitment to the team, direct manager, and organization. CLC’s Employee Engagement Survey
Alex’s parents had been killed shortly after he was born and he had been brought up by his father’s brother, Ian Rider. Earlier this year, Ian Rider had died too, supposedly in a car accident. It had been the shock of Alex’s life to discover that his uncle was actually a spy and had been killed on a mission in Cornwall. That was when MI6 had
