Operations Guide For System Center 2012 Operations Manager
Operations Guide for System Center 2012 – Operations Manager Microsoft Corporation Published: November 1, 2013 Authors Byron Ricks Applies To System Center 2012 – Operations Manager System Center 2012 Service Pack 1 (SP1) – Operations Manager System Center 2012 R2 Operations Manager Feedback Send suggestions and comments about this document to sc2012docs@microsoft.com.
Copyright This document is provided "as-is". Information and views expressed in this document, including URL and other Internet website references, may change without notice. Some examples depicted herein are provided for illustration only and are fictitious. No real association or connection is intended or should be inferred. This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You may copy and use this document for your internal, reference purposes. You may modify this document for your internal, reference purposes. 2013 Microsoft Corporation. All rights reserved. Microsoft, Active Directory, Bing, Internet Explorer, JScript, SharePoint, Silverlight, SQL Server, Visio, Visual Basic, Visual Studio, Win32, Windows, Windows Intune, Windows PowerShell, and Windows Vista are trademarks of the Microsoft group of companies. Portions of this documentation related to network monitoring are provided by EMC, and for those portions the following copyright notice applies 2010 EMC Corporation. All rights reserved. All other trademarks are property of their respective owners. Revision History Release Date Changes October 17, 2013 Original release of this guide. November 1, 2013 Minor updates for this guide.
Contents About This Document . 11 Operations Guide for System Center 2012 - Operations Manager . 11 Quick Reference to Operations Manager Tasks . 13 Initial Monitoring After Operations Manager Is Installed . 16 Managing Discovery and Agents . 17 Operations Manager Agent Installation Methods . 18 Install Agent on Windows Using the Discovery Wizard . 19 Install Agent on UNIX and Linux Using the Discovery Wizard . 22 Install Agent Using the MOMAgent.msi Setup Wizard . 24 Install Agent Using the Command Line . 26 Install Agent and Certificate on UNIX and Linux Computers Using the Command Line . 29 Managing Certificates for UNIX and Linux Computers . 33 Process Manual Agent Installations . 34 Applying Overrides to Object Discoveries . 37 Configuring Agents . 38 Examples of Using MOMAgent Command to Manage Agents . 41 Upgrading and Uninstalling Agents on UNIX and Linux Computers . 42 Upgrading Agents on UNIX and Linux Computers Using the Command Line . 44 Manually Uninstalling Agents from UNIX and Linux Computers . 47 Uninstall Agent from Windows-based Computers . 49 Using Management Packs . 50 What Is in an Operations Manager Management Pack? . 51 Management Packs Installed with Operations Manager . 55 Management Pack Life Cycle . 58 How to Import an Operations Manager Management Pack . 62 How to Remove an Operations Manager Management Pack . 66 Creating a Management Pack for Overrides . 67 How to Export an Operations Manager Management Pack . 70 How to Add Knowledge to a Management Pack . 71 Tuning Monitoring by Using Targeting and Overrides . 72 Using Classes and Groups for Overrides in Operations Manager . 74 How to Override a Rule or Monitor . 76 How to Enable or Disable a Rule or Monitor . 77 Using the Enforced Attribute in Overrides . 78 How to Enable Recovery and Diagnostic Tasks . 79 Managing Access in Operations Manager . 81 Operations Manager Accounts . 82 Implementing User Roles . 84
Choose a Profile . 86 Define a Scope Using Operations Manager Groups . 89 Assign Tasks and Views . 89 How to Assign Members to User Roles. 90 Operations Associated with User Role Profiles . 92 How to Create a New Action Account in Operations Manager . 97 How to Manage the Report Server Unattended Execution Account in Operations Manager. 98 Control Access by Using the Health Service Lockdown Tool in Operations Manager . 99 Accessing UNIX and Linux Computers in Operations Manager . 100 Credentials You Must Have to Access UNIX and Linux Computers . 102 How to Set Credentials for Accessing UNIX and Linux Computers . 105 How to Configure sudo Elevation and SSH Keys . 111 Required Capabilities for UNIX and Linux Accounts . 114 Configuring SSL Ciphers . 117 Administering and Configuring the UNIX/Linux Agent . 118 Managing Run As Accounts and Profiles . 122 Distribution and Targeting for Run As Accounts and Profiles . 123 How to Create a Run As Account . 125 How to Associate a Run As Account to a Run As Profile. 127 How to Create a New Run As Account for Accessing the Operations Manager Database . 129 How to Configure Run As Accounts and Profiles for UNIX and Linux Access. 130 Operations Manager Monitoring Scenarios . 133 Agentless Monitoring in Operations Manager . 133 How to Configure a Computer for Agentless Management . 135 How to Configure a Proxy for Agentless Monitoring . 137 Monitoring Across Untrusted Boundaries in Operations Manager . 139 About Gateway Servers in Operations Manager . 139 Determining the Health of Gateway Servers . 140 Using Multiple Gateway Servers . 142 How to Configure Agent Failover to Multiple Gateway Servers . 142 How to Configure a Gateway Server to Failover Between Multiple Management Servers143 Certificate Renewal for Gateway Servers and Management Servers . 144 Client Monitoring Using Agentless Exception Monitoring in Operations Manager . 145 How to Configure a Management Server for Client Monitoring . 146 How to Configure Clients for Client Monitoring . 149 How to Customize Client Monitoring Data Collection and Solution Response URLs for Error Groups . 149 How to Configure Error Transmission Settings for Client Monitoring in Operations Manager . 150 Forwarding Client Error Reports (Client Monitoring) . 152 Monitoring Clusters by Using Operations Manager . 153 Monitoring Networks by Using Operations Manager . 154
How to Discover Network Devices in Operations Manager . 158 Network Device Discovery Settings . 165 Run As Accounts for Network Monitoring in Operations Manager . 171 How to Delete or Restore a Network Device in Operations Manager . 172 Tuning Network Monitoring . 174 Viewing Network Devices and Data in Operations Manager . 194 Security for Servers Performing Network Discovery . 198 Network Devices Supported for Discovery by Operations Manager . 198 Reports for Network Monitoring in Operations Manager . 199 Monitoring Service Level Objectives by Using Operations Manager . 200 Defining a Service Level Objective Against an Application . 201 Defining a Service Level Objective Against a Group . 203 Running a Service Level Tracking Report . 204 Creating a Service Level Dashboard. 205 Monitoring .NET Applications . 207 Viewing and Investigating Alerts for .NET Applications (Server-side Perspective) . 208 Working with the Application Diagnostics Console . 217 Working with Events by Using Application Diagnostics . 222 Prioritizing Alerts by Using Application Advisor . 226 User Roles for Application Performance Monitoring . 229 How to Configure Grooming Settings for .NET Application Performance Monitoring Events . 230 Working with Sensitive Data for .NET Applications . 235 Notes for AVIcode 5.7 Customers . 236 Monitoring Java Applications . 239 How to Configure Monitoring for Java Applications . 240 How to Monitor Java Applications . 243 Strategies for Monitoring a New Java Application . 245 Fabric Monitoring . 246 Getting Started with the Fabric Health Dashboard . 247 Scoping the Fabric Health Dashboard to a Specific Cloud and Investigating Details . 249 The Fabric Monitoring Diagram View: Displaying Health States of Cloud Environments . 250 Using System Center Advisor to Proactively Monitor Cloud Fabric . 251 Monitoring UNIX and Linux Computers by Using Operations Manager . 252 Supported UNIX and Linux Operating System Versions. 252 Using Templates for Additional Monitoring of UNIX and Linux . 260 Troubleshooting UNIX and Linux Monitoring . 261 Certificate Issues . 261 Management Pack Issues . 263 Operating System Issues . 265 Logging and Debugging . 266 Monitoring Linux Computers in Windows Azure by Using Operations Manager . 268 Collecting Security Events Using Audit Collection Services in Operations Manager . 273
Audit Collection Services Security. 277 Audit Collection Services Capacity Planning . 278 Audit Collection Services Performance Counters . 283 How to Enable Audit Collection Services (ACS) Forwarders . 286 How to Enable Event Logging and ACS Rules on Solaris and AIX Computers . 287 How to Filter ACS Events for UNIX and Linux Computers. 289 How to Configure Certficates for ACS Collector and Forwarder . 290 Monitoring Audit Collection Services Performance . 293 How to Remove Audit Collection Services (ACS) . 296 Audit Collection Services Administration (AdtAdmin.exe) . 297 AdtAdmin.exe /AddGroup . 300 AdtAdmin.exe /DelGroup . 301 AdtAdmin.exe /Disconnect . 302 AdtAdmin.exe /GetDBAuth . 304 AdtAdmin.exe /GetQuery . 305 AdtAdmin.exe /ListForwarders . 305 AdtAdmin.exe /ListGroups . 307 AdtAdmin.exe /SetDBAuth . 309 AdtAdmin.exe /SetQuery . 310 AdtAdmin.exe /Stats. 311 AdtAdmin.exe /UpdForwarder . 314 AdtAdmin.exe /UpdGroup . 316 Connecting Operations Manager With Other Management Systems . 317 How to Configure a Product Connector Subscription. 318 Monitoring Operations Manager from a Second Management Group . 319 Integrating Active Directory and Operations Manager . 320 Using Active Directory Domain Services to Assign Computers to Operations Manager Management Groups . 320 How to Create an Active Directory Domain Services Container for a Management Group . 322 How to Use Active Directory Domain Services to Assign Computers to Management Servers . 323 Changing the Active Directory Integration Setting for an Agent . 326 Viewing System Center Advisor Alerts . 326 Getting Information from Operations Manager . 328 Using the Operations Manager Consoles . 330 Comparing the Operations Console and Web Console in Operations Manager . 330 How to Connect to the Operations Console . 332 How to Connect to the Web Console . 333 Using the Monitoring Workspace in Operations Manager. 334 Using Health Explorer in Operations Manager . 336 Using My Workspace in Operations Manager . 337 Using the Administration Workspace in Operations Manager . 340
Using the Reporting Workspace in Operations Manager . 345 Using the Authoring Workspace in Operations Manager . 346 Finding Data and Objects in the Operations Manager Consoles . 350 Using Advanced Search . 354 Examples of Using Advanced Search in Operations Manager . 357 Using Views in Operations Manager . 358 View Types in Operations Manager . 358 Standard Views in Operations Manager . 366 Creating Views in Operations Manager. 371 How to Personalize a View in Operations Manager . 381 Guidance for Scoping and Targeting Views . 381 Using SharePoint to View Operations Manager Data . 382 Subscribing to Alert Notifications . 390 How to Create and Configure the Notification Action Account . 391 How to Enable an Email Notification Channel . 392 How to Enable an Instant Message Notification Channel . 394 How to Enable a Text Message (SMS) Notification Channel . 395 How to Enable a Command Notification Channel . 396 How to Create Notification Subscribers. 397 How to Create Notification Subscriptions . 400 How to Customize Message Content for Notifications . 402 How to Subscribe to Notifications from an Alert . 404 How to Create Subscriptions Using Classes and Groups . 405 How to Specify Which Alerts Generate Notifications (Conditions) . 407 Sending Notifications for Specific Computers and Specific Alerts to Specific Teams . 409 Using Reports in Operations Manager . 410 Operations Manager Reports Library . 410 How to Create Reports in Operations Manager . 417 How to Create an Alert Logging Latency Report . 417 How to Create an Alerts Report . 418 How to Create an Availability Report . 419 How to Create a Configuration Changes Report . 420 How to Create an Event Analysis Report . 421 How to Create an Operational Data Report . 421 How to Save a Report . 422 How to Run a Report . 423 Scheduling Reports . 424 How to Create a Report Schedule . 425 How to Email Scheduled Reports . 426 How to Schedule the Delivery of a Report to the SQL Report Server Cache. 427 How to Cancel a Scheduled Report . 428 How to Edit a Scheduled Report . 429 How to Export a Report . 429
How to Troubleshoot Reports that Return No Data . 430 Not Monitored and Gray Agents . 432 How to View All Rules and Monitors Running on an Agent-Managed Computer . 434 Using the Visio 2010 Add-in and SharePoint 2010 Visio Services Data Provider . 435 Install the Visio 2010 Add-in . 436 Install the Visio Services Data Provider . 437 Grant Visio Services with Read-Only Operator Permissions . 438 Configure the Operations Manager Data Source in Visio 2010 . 439 View an Operations Manager Distributed Application Diagram in Visio 2010 . 440 Add Links to Operations Manager to a New or Existing Visio 2010 Document . 441 Build a simple monitoring dashboard using the Visio Web Part . 443 Publish a Visio diagram to SharePoint 2010 . 444 Change the Way Health State is Represented in Visio 2010 . 444 Troubleshooting the Visio 2010 Add-in . 445 General Tasks in Operations Manager . 447 Managing Alerts . 448 How Heartbeats Work in Operations Manager . 449 Resolving Heartbeat Alerts . 451 How an Alert is Produced . 453 Viewing Active Alerts . 455 Viewing Alert Details. 457 Examining Properties of Alerts, Rules, and Monitors . 458 Impact of Closing an Alert . 462 How to Close an Alert Generated by a Monitor . 463 How to Reset Health. 464 Identifying the Computer Experiencing a Problem . 466 Using Health Explorer to Investigate Problems . 468 Using Event View to Investigate Problems . 471 Investigating Alert Storms . 473 How to Set Alert Resolution States . 474 How to Configure Automatic Alert Resolution . 475 Diagnostic and Recovery Tasks . 476 How to Suspend Monitoring Temporarily by Using Maintenance Mode . 479 Creating and Managing Groups . 481 How to Create Groups in Operations Manager . 483 How to View Group Members, State, and Diagram . 486 Running Tasks in Operations Manager . 486 How to Create a Resource Pool . 490 Managing Resource Pools for UNIX and Linux Computers . 492 Connecting Management Groups in Operations M
Operations Guide for System Center 2012 - Operations Manager Microsoft Corporation Published: November 1, 2013 Authors Byron Ricks Applies To System Center 2012 - Operations Manager System Center 2012 Service Pack 1 (SP1) - Operations Manager System Center 2012 R2 Operations Manager Feedback
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