SAP Cloud ALM: Integration And Exception Monitoring

SAP Cloud ALM: Integration and Exception Monitoring Rocky Huang, SAP

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Agenda SAP Cloud ALM for Operation – Available & Planned Scope Integration & Exception Monitoring – Overview Integration & Exception Monitoring – What’s New Integration & Exception Monitoring – Demo Integration & Exception Monitoring – Roadmap & Supported Content 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4

Why do we need a central operation platform for cloud centric landscapes? Challenges: Lead-to-Cash Market product Create Order Sell product Fulfill Order CRM Create Invoices Collect Cash ERP Transformation from a monolithic to a multi-service landscape Increased complexity to find and analyze issues in a distributed environment Increased needs to consider business processes end-to-end Answers: To find and analyze anomalies during business process execution Business Process Monitoring To identify and correct message flows and integration related exceptions Integration & Exception Monitoring To diagnose performance of user scenarios User & Performance Monitoring To understand healthiness of applications, cloud services and systems Application Monitoring & Health Monitoring Lead-to-Cash Market product SAP Customer Data Cloud SAP Marketing Cloud Create Order Sell product SAP S/4HANA SAP Sales Cloud SAP S/4HANA SAP Revenue Cloud SAP Commerce Cloud Global T&T Fulfill Order SAP S/4HANA SAP Service Cloud Create Invoices SAP S/4HANA SAP Commerce Cloud SAP Revenue Cloud SAP Business Technology Platform 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Collect Cash SAP Commerce Cloud SAP Revenue Cloud 5

SAP Cloud ALM for Operations – Available & Planned Scope Business Service Management - Provides transparency for business service availability including Business Downtime Management, Business Event Calendar, Business SLA Management, and Business Event Management Business Process Monitoring – Focused on Business Process KPI’s and documents Integration & Exception Monitoring – Focused on integration flows and integration exceptions User & Performance Monitoring – Focused on performance and usage from users perspective Job & Automation Monitoring – Focused on application aspects as jobs and automation Health Monitoring – Focused on technical healthiness of cloud services and systems External Monitoring, Event & Alerting Infrastructures – Integrated with SAP Cloud ALM 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Intelligent Event Processing Embedded Alert Management Embedded Analytics & Intelligence Embedded Operation Automation Central event hub to connect different use cases with each other Calculation of use case specific alerts based on dedicated thresholds Allows use case specific root cause analysis Enables event correlation Unified alert handling and follow-up activities Works on real-time/raw data as well as historical/ aggregated data Execution of corrective actions triggered by events to reduce mean time to resolution Support of alert grouping and atomic alerts Includes machine learning and prediction Is open for inbound and outbound event processing Support of automated, and semiautomated activities to increase efficiency U n i f i e d A P I L a y e r External Analytics & Intelligence Incident Management Collaboration Management External Automation Management 6

Integration & Exception Monitoring - Overview Ensures reliable data exchange between cloud services and systems SAP S/4HANA Cloud SAP SuccessFactors SAP Integration Suite (Cloud Integration) Integration & Exception Monitoring Cloud On-Prem SAP S/4HANA 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7

Integration & Exception Monitoring - Overview Summary of Supported and Planned Features End-to-End monitoring by correlating single integration artefacts to end-to-end message flows cross components and cross technology Support of message flows processed by platforms as SAP Integration Suite as well as support of peer-to-peer interface technologies Search and track single messages based on exposed business context attributes like order number Embedded alerting to inform integration owner in IT about critical issues including drill down in alert details Integration with Operation Automation to trigger operation flows context sensitively Intelligent house keeping (planned) to minimize necessary data volume w/o loosing RCA context Embedded analytics (planned) to enable root cause analysis based on historical and aggregated data Identify trends and compare different time periods 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8

Integration & Exception Monitoring - New Features delivered in Q4/2021 Overview Page Changed to Home The Overview page is completely redesigned and renamed to Home. There are two tabs on this page Overview and Favorites. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9

Integration & Exception Monitoring - New Features delivered in Q4/2021 New Exception Monitoring Page With the newly introduced Exception Monitoring page you have a global distribution of the exceptions per product family and category. The status of the cards and their sequence shows you, at first glance, the cloud services or systems being in a critical situation. Using the trend you will quickly evaluate where to take the first actions. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10

Integration & Exception Monitoring - New Features delivered in Q4/2021 Aggregate Housekeeping Data You can aggregate messages before housekeeping by selecting the checkbox under Configuration Aggregation Settings. You can edit the time period for which you would like to store the aggregated messages. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11

Integration & Exception Monitoring - New Features delivered in Q4/2021 Robustness of Data Collection and Products Supported 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC While configuring a service, you can switch on the data collection only when the mandatory parameters for a successful data collection are maintained. For example, API Key and External ID (ANID) are mandatory fields for SAP Ariba that are maintained in Landscape Management. Support for SAP Master Data Integration You can monitor data exchange among SAP Master Data Integration and other services in both cloud-only scenarios and in hybrid scenarios within the selected scope. Support for SAP Mobile Services You can monitor the data exchange among SAP Mobile Services (SAP BTP, Cloud Foundry environment and SAP BTP, Neo environment) and other services within the selected scope. Support for SAP BTP, ABAP Environment Support for SAP Event Mesh 12

Integration & Exception Monitoring Demo

This is the current state of planning and may be changed by SAP at any time. SAP Cloud ALM for Operations – Functional Roadmap Integration & Exception Monitoring Supported Content Currently available Integration & Exception Monitoring SAP S/4HANA Cloud SAP S/4HANA PCE SAP S/4HANA & SAP Business Suite SAP Marketing Cloud SAP Sales & Service Cloud SAP Integration Suite (CI) SAP Master Data Integration SAP BTP NEO (custom) SAP BTP ABAP (custom/SAP) SAP Event Mesh SAP Mobile Services SAP SuccessFactors SAP Ariba SAP Concur SAP Fieldglass SAP Intelligent Asset Management SAP Field Service Management SAP Order Management foundation Planned For 2022 SAP Business ByDesign SAP SuccessFactors (Data Replication monitoring) SAP SuccessFactors Employee Central Payroll SAP Integrated Business Planning SAP Analytics Cloud SAP Logistics Business Network SAP BTP CF (custom) SAP Data Intelligence SAP Consumers Industry Cloud See also SAP Roadmap viewer SAP Cloud ALM for Operation 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 14

Additional Information SAP Cloud ALM for Operations Home Page: tions.html SAP Cloud ALM for Operations Expert Portal: tions/expert-portal.html SAP Cloud ALM Online Help: t/en-US?task discover task 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 15

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SAP Business Technology Platform SAP S/4HANA SAP Sales Cloud SAP Commerce Cloud SAP S/4HANA SAP Revenue Cloud Global T&T SAP S/4HANA SAP Commerce Cloud SAP Revenue . Business Process Monitoring -Focused on Business Process KPI's and documents Embedded Alert Management Calculation of use case specific alerts based on dedicated