SAP Cloud ALM Operations Integration & Exception Monitoring

SAP Cloud ALM – OperationsIntegration & Exception MonitoringMarkus Bechler, SAP Cloud ALM Product Management, Customer Experiences & SolutionsJune 30, 2020PUBLIC

DisclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other serviceor subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any relateddocument, or to develop or release any functionality mentioned therein.This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions andfunctionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in thispresentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAPassumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or grossnegligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially fromexpectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,and they should not be relied upon in making purchasing decisions. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC2

AgendaIntroductionIntegration Monitoring Capabilities Additional Features Architecture Configuration Aspects Roadmap Early Adopter Care Program (EAC) 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC3

Introduction

Different strategic operations platforms for different target groupsSAP Solution ManagerSAP Focused RunSAP Cloud ALMavailable for hybrid customer solutionsavailable for hybrid customer solutionsavailable for hybrid customer solutionsSAP *This is the current state of planning and may be changed by SAP at any time.Three strategic platforms to match customer reality! 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC5

SAP Cloud ALM – A brand-new, cloud-based ALM offeringSAP Cloud ALMis cloud-native and openFor the intelligent enterpriseIn the public cloud for cloud-centric customers Manages cloud and hybrid solutions Rethought, newly designed, and builton modern cloud technology Supports all components of the Intelligent Enterprise Immediate consumption, always up to date Cost-efficient for customersFair Usage rights included with SAP Enterprise Support, cloud editions 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC6

SAP Cloud ALM for Operations – Planned functional scopeCross usecase servicesUse caseservicesAlert ManagementServiceIntelligent siness ServiceManagementServiceAnalytics al UserMonitoringServiceBusiness ProcessImprovementServiceSynthetic eBusiness ProcessMonitoringServiceHealth eck ServiceRoot tService 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ gementServiceData CollectionPull ServiceAvailable with SAP Cloud ALM in May 2020Data CollectionPush Service7

Integration Monitoring

What is Integration Monitoring? Ensures reliable dataexchange processes atapplication level in cloudonly and hybridscenarios Provides end-to-endmonitoring acrossSAP cloud servicesand applications basedon SAP Passportmechanism Closes gap betweenbusiness and IT duringissue resolution process(technical issue vs.business issue)SAP S/4HANACloudIntegrationMonitoringSAP Cloud PlatformIntegrationCloudSAP Cloud ALMOn-PremSAPS/4HANA 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC9

Capabilities

Which use capabilities are covered by Integration Monitoring?AlertingTrackingInform integration scenarioowner about critical issuesduring data exchange. Getan overview on scenariorelated alerts. Use forwardnavigation to analyze thealerts in the Alert Inbox.Search and track singlemessages based on specificbusiness context attributeslike Order Number orCampaign ID.MonitoringAnalyticsGet a detailed statusoverview per cloud service orapplication onincoming/outgoing messagesfor different interfacesGet an overview onhistorical data for thedifferent integration types toidentify trends and comparedifferent time periods. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC11

Integration Monitoring – Alert handlingAlertingAre there integration scenario related issues?Is the problem already known?How can I correct the problem? 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC12

Integration Monitoring – Monitoring of integration scenariosMonitoringWhat is the current status ofmy integration scenario? 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC13

Integration Monitoring – Tracking of business documentsTrackingWhere is my message? 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC14

Integration Monitoring – Embedded analyticsAnalytics*AnalyticsHow can I improve my integration scenario?*This is the current state of planning and may be changed by SAP at any time. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC15

Integration Monitoring Demo

Additional Features

Embedded Exception MonitoringGet an overview on the integration relevantexceptions in your cloud scenarios & servicesand check which area currently has the highestnumber of issues.Drilldown for a specific category to see all singleexceptions for the specified time range andscope. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC18

Exception Monitoring Demo

Advanced Scope SelectionServices – Open the application for all serviceswhich you like to monitor 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICScenarios – Open the application for your scenariowhich you like to monitor20

Embedded DocumentationOpen the embedded documentation by pressing the button: 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC21

Architecture

ArchitectureBig PictureCloud Service 1IntegrationMonitoringMessage ID 123pullIMApplicationEventAssemblerTransID abcIM APINormalizedEvent StorepushLandscapeManagementIM APICloud ProductsCloud Service 2Message ID 231TransID abcPrevCompID CS1Import from LISCloud Service 3Message ID 321End-user InputIM APIRegistration via Cloud Service 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICTransID abcPrevCompID CS223

Configuration Aspects

Expert Portal

Connecting a Push based Cloud ServiceSAP SuccessFactors as an example

Connecting a push based Cloud ServiceStep 1:Logon to the corresponding SAP SuccessFactors tenant and open theIntegration Monitoring Registration application. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC27

Connecting a push based Cloud ServiceStep 2:Enter the necessary information such as Endpoint, OAuth URL, Client ID andClient Secret. After entering the information press the button Register. Formore information please see SAP Help Portal: Enabling SAP Cloud ALM APIs 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC28

Connecting a push based Cloud ServiceStep 3:Check in the Landscape Management application if the registration was successful.Pull based cloud services can be added manually or via an import function to our Landscape Management! 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC29

Connecting a push based Cloud ServiceStep 4:Choose the not configured cloud service from thescope selection and open the configuration panel.Step 5:Switch the data collection toggle from off to on.Simple configuration of cloud services! 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC30

Optional: Advanced Service ConfigurationConfiguration at category levelAlert configuration at interface level 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC31

Scenario Configuration

Roadmap

SAP Cloud ALM for Operations – Integration MonitoringRoadmap2002Capabilities Monitoring of end-to-endmessage flows Searching & Tracking for singlemessage artefacts Flexible alerting based ondifferent grouping criteria Embedded ExceptionMonitoring (Pull basedScenarios)Content – Integration Monitoring SAP S/4HANA Cloud SAP Cloud for Customer SAP Cloud Platform IntegrationIntegration FlowsContent – Exception Monitoring SAP S/4HANA CloudData Replication FrameworkAsset Central FoundationIntegration Errors SAP Cloud Platform IntegrationIntegration FlowDeployment Failures 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC2005Content – Integration Monitoring SAP Marketing Cloud SAP Concur SAP SuccessFactorsContent – Exception Monitoring SAP Cloud Platform (Neo)Java Application Log ErrorsAlert Notifications SAP Cloud Platform (CF)Alert Notifications SAP SuccessFactorsExecution Manager (Integration,Scheduled Jobs)2008*Capabilities Push support for ExceptionMonitoringContent – Integration Monitoring SAP Ariba SAP Fieldglass SAP Asset Central FoundationContent – Exception Monitoring SAP API Management SAP Marketing Cloud2011*Content – Integration Monitoring SAP AribaEnhancements SAP SuccessFactorsEnhancements SAP S/4HANA On-Premise SAP Business SuiteContent – Exception Monitoring SAP Analytics Cloud SAP Cloud Platform (CF)Application Log Errors*This is the current state of planning and may be changed by SAP at any time.34

Early Adopter Care Program

Early Adopter Care process and timelinesGo to the SAP Cloud ALM Customer Influence Portal Review prerequisites Select the “Register as customer” link Complete the SAP Cloud ALM Online Scoping formOnce your form is received the SAP Cloud ALM team will review and advise on next steps.MayJuneWave 1: 10 customersRTC / EAC start(29. May 2020) 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICJulyWave 2: 20 customersAugustSeptemberWave 3: 40 customersEAC end(31. August 2020)36

Thank you.Contact information:Markus BechlerMarkus Bechler, SAP Cloud ALM Product Management, Customer Experiences & Solutions

application level in cloud-only and hybrid scenarios Provides end-to-end monitoring across SAP cloud services and applications based on SAP Passport mechanism Closes gap between business and IT during issue resolution process (technical issue vs. business issue) SAP Cloud ALM Integration Monitoring Cloud On-Prem SAP Cloud Platform Integration SAP