To Woodworking’s QCP
The Architect’s Complete Guideto Woodworking’s QCP
Increasing numbers of architects across theUS are turning to AWI-QCP (the ArchitecturalWoodwork Institute’s Quality CertificationProgram) as a means of ensuring that any interiorarchitectural woodwork specified in their projectsis completed to the highest quality standards byqualified woodworking firms.In this guide, we’ll explain more about what QCPis, what it does for architects, and which projectsit’s best to get QCP-certified. Find out how yourpeers are using QCP as a risk assurance tool thatstrengthens their work, and learn how easy it is toinclude QCP in your woodworking specificationseven if you outsource this work.If you have any questions as you read throughthis guide, we’d love to hear from you - please getin touch and we’ll answer your questions.Kind regards,The QCP TeamGet in TouchAsk a QuestionContents Find out more about QCP & the Architectural Woodwork Standards What QCP does for architects What AWI Standards mean for architects Hear from an architect who uses QCP How to specify architectural woodwork with QCP Common errors in specifying woodwork and how to correct them How to get accurate woodwork specs even when you outsource Which projects QCP certification is best forawiqcp.org571-222-65591
What is QCP?The Quality Certification Program (QCP) was developed by the Architectural WoodworkInstitute (AWI). At QCP, we use both the Architectural Woodwork Standards - which theAWI helped to produce - and the AWI’s updates to some of the standards, to hold QCPlicensed woodworking firms accountable for meeting and exceeding these standards.Woodworking firms that hold a QCP license deliver on quality, integrity, and work ethic.They are true experts in their field, with the technical skills and knowledge that come notjust from experience, but also from earning their QCP credentials.We thoroughly vet woodworking firms through our extensive network of inspectors,who verify, consult on, and report compliance with the Architectural WoodworkStandards (AWS).If you use a QCP-licensed woodworking firm on your projects, you have a guaranteethat anything non-compliant will be addressed by the woodworking firm at no cost to youwhen inspected. QCP is your fallback - a complete risk assurance tool for architects.How does QCP work?QCP offers 35 different licenses for woodworkingfirms. These licenses cover the fabrication, finishingand installation of different types of architecturalwoodwork as they pertain to the ArchitecturalWoodwork Standards as recognized by QCP.Woodworkers have to take two tests (one on theStandards and one on QCP policies), submit tradereferences, complete sample shop drawings, andundergo one plant visit and two previous projectinspections in order to become licensed.Once they’ve been through this rigorous processand they hold a QCP license, woodworking firmsare able to get the projects they work on certified.This certification is the stamp of approval architectsneed to show that their projects meet industry bestpractice, conform to industry standards and are ofthe highest quality.Additionally, the project certification process itselffacilitates communication between all stakeholders,ensures specifications are met, and clearly conveysexpectations with regard to project specs andexecution procedures.awiqcp.org571-222-65592
About the Architectural Woodwork StandardsThe Architectural Woodwork Standards (AWS) were first produced jointly bythe Architectural Woodwork Institute (AWI), the Woodwork Institute (WI), andthe Architectural Woodwork Manufacturers’ Association of Canada (AWMAC)in 2009. They were written for the specification, construction, and installation ofinterior architectural woodwork.Since then, AWI has decided to pursue the development of their new standardsusing the American National Standards Institute (ANSI) process, a very open,structured and consensus-based process for standards development. Whatwe have now is a number of AWS sections still in force, two new AWI ANSIstandards, and three AWI-revised sections of the AWS.These industry standards are the definitive reference manual aimed atsimplifying and clarifying guidelines, information and principles requiredfor the fabrication, finishing, and installation of architectural woodwork. Thestandards set industry best practices, provide technical and design illustrations,and address all facets of architectural woodwork from raw lumber and veneerthrough factory finishing and installation.For architects, the standards help you to comprehensively and accuratelyspecify interior woodwork elements.If you’d like a more comprehensive overviewof the Architectural Woodwork StandardsDowload Our Free Guideawiqcp.org571-222-65593
How does QCP helparchitects?With the uncertainties that come along withconstruction projects, QCP project certificationdelivers strong recommendations for both thequality and integrity of your work. It gives yourarchitectural projects a “mark of excellence”and assures your clients and contractor of yourcommitment to adhere to industry standards andbest practices.QCP project certification also helps you earnand maintain a competitive advantage. Thesecredentials strengthen your reputation, open upbigger and better projects, and build confidencewith your clients.QCP as risk assuranceQCP project certification is a powerful riskmanagement tool that verifies compliance withindustry standards and provides recoursein the event that the woodwork fails to meetspecifications when inspected.It’s the foundation that enables you to havethe confidence to take on big projects anddeliver professional results. Having a team ofQCP professionals on hand to collaborate oncompliance and consistency ensures your workwill stand out amongst the best in your industry.QCP certification can help you: Create client confidence - build yourreputation and demonstrate to clients thatyou deliver quality interior architecturalwoodwork Deliver results that exceed expectations using the QCP benchmarks and verificationprocedures, your project will exemplifyindustry best standards and millworkconsistency Ensure quality results - your collaborationwith QCP industry experts and inspectorsdelivers quality project resultsawiqcp.org571-222-6559QCP costsRegistering a project for QCP certification isfree.A woodworking firm will include the cost forproject certification labels in their bid. This costis 0.5% of the total woodworking project cost or 500, whichever is greater. The maximum youwill pay is 10,000.It’s important that if you choose to include QCPproject certification in your specifications, youneed to ensure that all bids include it so thatyou are able to compare like-for-like bids. If youdon’t ensure that QCP certification is included,you might be missing quality requirements thatcould greatly affect the final project outcome.4
What the industry standards mean for architectsThe AWI Standards specify information about the various types, measures, and quality of:SubmittalsCare & storageMaterialsFinishingMillworkStairworkWood veneerDoorsCaseworkCountertopsKnowing and adhering to AWI Standardshelps architects, contractors, woodworkers,and suppliers communicate effectivelyas they are all on the same page in termsof specifications, best practices, andmaterials. Confusion and mismatchesare avoided. Architects also have a setformat for shop drawings, allowing youto choose the exact materials you wantor need.It’s also easier for architects to understandand communicate what they want in termsof specifications like the type of materials,color selections, measures or scale. Ifyou’re using a QCP-licensed woodworker,you’ll have the confidence of knowingthat your specifications will be properlyadhered to and implemented in the project- and if they’re not, you have recourse viaQCP to get that addressed.Compliance with the standards also meansthat architects can have confidence thatthe woodworking firm has met the minimumstandards after inspections. The necessarycorrections will be made without anyadditional expense to either the architectawiqcp.org571-222-6559or the project owner, and it is the obligation ofthe woodworking firm to comply. Just this factalone almost guarantees outstanding qualityand shows the integrity of work ethic.When it comes to quality assurance, architectsdo not need to do the inspections themselvesto ensure the quality of work. Professionalexperienced inspectors will do it for them. Thissignificantly reduces the burden of work.As an architect, you probably have a largeteam working separate elements of a project tomake it all come together. It is too difficult foryou to be the expert in each and every tradethat’s fabricating and installing work on yourproject. By utilizing QCP, you get experiencedwoodworking inspectors who know what to lookfor and can identify if a project doesn’t meetrequirements. Again, this reduces the burdenof work, as well as your risk.Additionally, every QCP-licensed woodworkingfirm has been vetted by QCP. That meansyou don’t have to undertake any checks orverifications yourself. You can simply choosea QCP-licensed woodworker near you, safe inthe knowledge that they produce high-qualitywoodwork and adhere to industry standards.5
Case Study: How an architect was saved by the StandardsGrant Golightly, Architect, Salt Lake City, UTGrant managed a multi-million dollar project with the Salt Lake Mosquito Abatement District fora new campus where millwork was an important aspect of the interior design, and he neededassurance that the millwork met his specifications.About the projectGrant Golightly: We have an ongoing problemwith mosquitoes as many areas do, and we’ve hadthe privilege of working with a couple of mosquitoabatement districts in the area. This particularproject was for a mosquito research campus onabout eight acres of property.It was a unique project in that they also had alive-work unit where they could bring in studentsand other professionals involved in the disciplineof mosquito abatement and similar fields. Built intothat live-work unit was an active laboratory wherethey could perform experiments, testing, andcounting.You can also listento this interview onour podcastClick hereThere was a significant amount of laboratorymillwork, and it was also an important aspect ofthe interior design. The durability, longevity, andquality of the product were really important.How did you come to work with QCP?GG: It was interesting because while I had a veryinvolved role in this project, I wasn’t the projectmanager. The actual PM went down the route ofspecifying the project as QCP, but then he lefthis role and we had a little bit of a hole. We weretrying to figure out what he did, why he did it, howit came about. Coincidentally, we had a ‘lunchand learn’ with QCP around that time where therepresentative talked about cabinetry, millwork,and millwork standards and why it would beimportant to have a program like this in place.And we happened to have been inspecting themillwork submittals for this project and we startedawiqcp.org571-222-65596
The solutionThat the manufacturer that had provided theshop drawings decided that they had enoughtime in their critical path to get QCP licensing,so they began that process and they expeditedit pretty quickly. They came out and had theirshop inspected and provided the samplemillwork that was required to achieve theirlicense. It was a real relief to find out that theywere willing to do that.Left to right: Zach Deas, Deas Millwork, Grant Golightly,Architect, Randy Estabrook, Executive Director at AWI-QCPwondering what kind of standard did we havein place? Did we have something that we couldhold the contractor to, to make sure we getthe quality? Luckily when we pulled up thespecifications, it was very clear that QPC wasvery clearly defined in the specifications, whichwas a great relief.“The challengesWhat was in the specs wasn’t just providingGrade A millwork or some other nomenclaturethat doesn’t have an enforceable standardbehind it, but as we talked to QCP to figureout how to proceed, we found out the projecthad been registered but the proposed millworkprovider was not QCP-licensed.It’s possible that they could have providedtop quality, top of the line cabinetry, butwithout an enforceable standard in place,how am I to know? My expertise is notmillwork, I don’t inspect millwork daily oreven weekly or yearly for that matter. So Iwouldn’t know what to look for or what typesof things should be required when it comesto some of these standards.”Subsequently, they created the first batchof cabinetry. A QCP inspector came out andinspected it in the shop before it was deliveredto the site and there were no non-conformitiesfound in the report. That gave us a great senseof comfort, as an architect and an owner, toknow that the product being provided met thesestandards and didn’t have any deficiencies. Weconsidered that to be a great win.Getting value from QCPThat added a bit of pressure to the project! Wewere panicked and a little nervous, but we hada great relationship with the owner and a greatrelationship with the contractor, so we told themour concerns and how we wanted to addressthem.When the second batch of cabinetry wasdelivered to the site before the QCP inspectionoccurred, it was noted on site that several of thecabinets had bulges or areas where screws hadcaused a little bit of deformity in the surface. Byusing QCP, we knew that this issue would beresolved at no cost or worry to us.Our second challenge came in realizing we’dhave to reject or revise the shop drawings andresubmit them under QCP. The problem was thatthere weren’t any QCP-licensed woodworkersreadily available that had participated during thebid process.If we didn’t have QCP in place and in ourspecifications, what would we have done? Howcould we have enforced a standard that didn’texist or wasn’t specified? But because we hadspecified QPC, we were able to defend thequality of the product that was being installedawiqcp.org571-222-65597
and provided, and basically educate the ownerthat we can either accept it, we can reject itand require a replacement, we can accept acredit for the deficiencies, or have an extendedwarranty. Those are things that we wouldn’t havehad without this in the specification.QCP was something that gave us a footholdinto what we expected and what we wanted tobe delivered for this project. As a contractor,I’m sure it’s frustrating to have to jump throughinspection hoops, but the best projects are theones that have accountability built into them,especially when everybody knows that upfront.Inspecting woodwork is like inspecting anythingelse - testing concrete, framing inspections, etc.Some are very specific to lifesaving, some of themare specific to quality control, some are aboutaesthetics. I think to have a successful project youcan’t ignore any one of those elements.What would have happenedwithout QCP?When you start getting into projects that reallydepend on woodwork for the function of thespace, you really need high quality built into yourstandard. When you have projects that are atthe upper echelon of millwork and cabinetry andwoodworking skills, if you don’t have a high levelof standard in place, you don’t know what you’regoing to get. You don’t know how long it’s goingto last. You don’t know what it’s going to look like.As I look back, it surprises me that there weren’tmore issues. But still, nothing compares to beingable to pull out the standards and say, “No,right here on page 17 it says it’s supposed tobe this way, and you knew that. We knew that.Everybody knew that. What are we going to doto fix the problem?”Has using QCP changedyour processes?Not really, but it has made us pay attention. It’smade us care a little bit more. What it’s given usawiqcp.org571-222-6559is that opportunity to think about the importanceof understanding what information we put inour drawings. The details that show the sizeand location of a cabinet alone isn’t enough.Understanding the quality and workmanshipthat goes behind it is critical too, and givingus a leg to stand on when we ask for things. Ifthis cabinetry had been delivered with thesedeficiencies I described earlier, the bulging, thescrews and different things, and we didn’t havethis in place, how could we possibly expectto go back to the contractor or the millworksprovider and say, “Well, this isn’t good enough.This doesn’t meet our standard.” Well, whatstandard? How do you define that standard?What does it mean? And, to understand thatwhat we put in the drawings, what we put in thespecifications, has enforceable power.You don’t have to reinvent the wheel to putQCP specification in your plans. All it does is itputs a requirement that the millwork provider,manufacturer, the shop, and the installers areQCP-licensed. Then it really puts the burden onthose individuals to make sure they meet thosequalifications.Why architects shouldconsider QCPQCP alleviates a lot of the pressure from youas the architect because you don’t need tospecify in great detail - you simply need to putin your specs that you want the project to becompleted to the AWI Standards because thedetails are built into the standards. It gives yousomething to fall back on and something tohold the contractor to a standard, and give thedeliverable that was expected to begin with.I would just encourage anybody to make surethey are seeking out 3rd party assessments likeQCP that give them the leverage and opportunityto give their clients what they expect, and whatthey deserve. I think that having standards inplace like this helps everybody to do their best,give their best to the project, and make it thepositive outcome for everybody.8
How to specifyAll you need to do to specify QCP is include thisspecification language in the Quality Assurancesection of your project documents, both forfabrication and installation. As QCP languageis embedded in MasterSpec and Speclink, it’sready for you to use.If you specify a project for QCP certification andit isn’t upheld at the bid level, you run the riskof not securing quality assurance. Additionally,bids won’t be compared like for like, so you’llhave no recourse in the event of discrepanciesin the woodwork’s installation or finish.QCP specification languageDetailed specificationsUnless otherwise indicated, comply with AWI’sArchitectural Woodwork Standards (CurrentEdition), including installation, for grades ofinterior architectural woodwork, construction,finishes and other requirements.The specifications below are documents takenfrom MasterSpec. These documents walk youthrough each section of specifying woodwork forcertification, and throughout ask you to specifyeither WI or AWI. The content in blue simply tellsyou what you need to do with the next section,and all you need to do is delete as appropriate.Provide AWI Quality Certification Program[Labels] [Certificates] indicating that thewoodwork, [including installation,] complieswith requirements of grades specified.Include one of the following:Copyright 2014 AIAMasterSpec Premium06/14OR2.1Copyright 2014 AIAARCHITECTURAL CABINET FABRICATORSA.Exclusively published and distributed by Architectural Computer Services, Inc. (ARCOM) for the AIASECTION 064113 - WOOD-VENEER-FACED ARCHITECTURAL CABINETSS.Source Limitations: Engage a qualified woodworking firm to assume undivided responsibility forproduction of architectural wood cabinets with sequence-matched wood veneers [wood paneling] [wooddoors with face veneers that are sequence matched with woodwork] [and] [transparent-finishedwood doors that are required to be of same species as woodwork].B.To view non-printing Editor's Notes that provide guidance for editing, click on Masterworks/Single-FileFormatting/Toggle/Editor's Notes.2.21.This Section uses the term "Architect." Change this term to match that used to identify the design professional asdefined in the General and Supplementary Condition
licensed woodworking firms accountable for meeting and exceeding these standards. Woodworking firms that hold a QCP license deliver on quality, integrity, and work ethic. They are true experts in their field, with the technical skills and knowledge that come not just from experience, but also from earning their QCP credentials.
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