OpenScape Business - Atos Unify Experts Wiki
OpenScape BusinessMS Skype for Business InterworkingMichael Trotz,Product Manager@UNIFY
Interworking with Skype for BusinessProviding Telephony Connectivity from OSBiz to SfB Voice Interworking with existingSkype for Business environments OSBiz „networked“ with SfB „on-premise“ Also supporting Office 365 with Skype forBusiness Online (via SfB CloudConnector*)Adding important and powerfulTelephony Features to a pure„Collaboration“ focused Skype forBusiness Solution SfB Client is connected like a MobilityExtensionCopyright Unify Software & Solutions GmbH & Co. KG 2018. All rights reserved.SfB User:Desktop orMobile ClientSfB on Premise: Standard Edition Server Mediation ServerSIPOffice 365 with SfB Online Via Skype for Business CloudConnector Edition* Similar to Mediation ServerFor Multilocation environments and/or customers justwant to „close“ their telephony gaps* „Skype for Business Cloud Connector Edition “ is provided by Microsoft and ist Partners2
Interworking with Skype for BusinessUse Cases and Scenarios - Overview1.Call from OSBiz to SfB and viceversa2.Outbound Call from „standalone“ SfBUser and vice versa3.Outbound Call via ONE NumberService (MULAP Group)4.Inbound Call – OSBiz User SfBUser – Parallel Ringing5.SfB User: Consultation, Transfer andCall Forwarding (terminated in SfB)Copyright Unify Software & Solutions GmbH & Co. KG 2018. All rights reserved.SfB User:Desktop orMobile ClientSIP Standard EditionServer Mediation ServerIncluding Busy Lamp Indication for OSBiz Usersand eMail Notification for SfB Users for missed calls3
Interworking with Skype for Business1) Scenario: Call from OSBiz to SfB and vice versa Voice Call from any OpenScapeBusiness Device to SfB User andvice versaSfB User:Desktop orMobile Client SfB User can be reached via hisconfigured Extension Number inOSBiz Just dial the short numbers andproceed Calls real quickCopyright Unify Software & Solutions GmbH & Co. KG 2018. All rights reserved.SIP Standard EditionServer Mediation Server4
Interworking with Skype for Business2) Scenario: Outbound Call from „standalone“ SfB User and vice versa Outbound voice Call from a„standalone“ SfB User and viceversaSfB User:Desktop orMobile Client Via OSBiz „Gateway“ to CentralOffice (ITSP / PSTN) SfB User s Phone Numberconfigured in OSBizSIPCopyright Unify Software & Solutions GmbH & Co. KG 2018. All rights reserved. Standard EditionServer Mediation Server5
Interworking with Skype for Business3) Scenario: Outbound Call via One Number Service Outbound voice Call from the SfBUser ( OSBiz User) in a„MULAP“ Group to the externalCaller / Destination One Number Service - a singlenumber is shown to the externalcallerSIPCopyright Unify Software & Solutions GmbH & Co. KG 2018. All rights reserved.SfB User:Desktop orMobile Client Standard EditionServer Mediation Server6
Interworking with Skype for Business4) Scenario: Inbound Call One Number Service – Parallel Ringing Inbound voice Call via OSBiz tothe SfB User OSBiz User (in a„MULAP“ Group) Group Call / Parallel Ringing ofboth Users (OSBiz SfB User) A single Number to dial forexternal CallersSIPSfB User:Desktop orMobile Client Standard EditionServer Mediation Server Can be expanded to even moreUsers in „MULAP“ GroupCopyright Unify Software & Solutions GmbH & Co. KG 2018. All rights reserved.7
Interworking with Skype for Business5) Scenario: Consultation, Transfer and Call Forwarding OpenScape Business supportsthe following Features for an SfBUser*: Consult Transfer (Blind or Supervised) Call Forwarding Music on Hold from Skype forBusiness during Consultation Call Control Services areterminated in SfB InfrastructureSfB User:Desktop orMobile Client Standard EditionServer Mediation ServerSIPExternal Call on HoldSfB User consults OSBiz User*Second SIP Channel may required depends on the scenarioCopyright Unify Software & Solutions GmbH & Co. KG 2018. All rights reserved.8
Interworking with Skype for Business 1Prerequisites Interworking with SfB requires a Project Specific Release. Please get in contact with yourlocal Unify Channel Account Manager Skype for Business Server 2015 (Mediation Server Standard Edition Server „on-premise“)or Office 365 – SfB „online“ environments (via Microsoft Skype for Business CloudConnector) For OpenScape Business IP User Trunk Licenses are needed IP User license required per Skype for Business User (new Profile : SfB User Template) Trunk Licenses for Interworking between OSBiz and SfB (Mediation Server / SfB Cloud Connector).Quantity depends on how many Calls should be proceed in parallel between OSBiz and SfB. Calls inConsult Mode need further OSBiz Trunk LicensesCopyright Unify Software & Solutions GmbH & Co. KG 2018. All rights reserved.9
Interworking with Skype for Business 2Prerequisites For Microsoft Skype for Business, pleasecheck required Licenses (Server and CAL-PlusLicenses) with the SfB Integration Partner ofthe Customer SfB Interworking is only provided forOpenScape Business systems which are undervalid Software Support A detailed technical description of how toconfigure OpenScape Business - Skype forBusiness Interworking incl. possible UseCases, prerequisites and restrictions can befound here:http://wiki.unify.com/wiki/OpenScape Business#MSSkype for Business InterworkingCopyright Unify Software & Solutions GmbH & Co. KG 2018. All rights reserved.10
Please get in contact with your local Unify Channel Account Manager Skype for Business Server 2015 (Mediation Server Standard Edition Server „on-premise“) or Office 365 –SfB „online“ environments (via Microsoft Skype for Business Cloud Connect
OpenScape Desk Phone IP 55G OpenScape Key Module 55 OpenScape Voice User Guide A31003-S2030-U107-5-7619
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Interworking with Microsoft Teams (via MS Direct Routing) 7 Interworking -"trusted External User" Enhanced OpenScape Business V3 interworking with Microsoft Teams OpenScape Business delivers powerful telephony features on top of Microsoft Teams Collaboration On top of the "regular" approach the following additional features
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