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Macmillan Education4 Crinan Street, London, N1 9XWA division of Macmillan Publishers LimitedCompanies and representatives throughout the worldwww.macmillan-caribbean.comISBN 978-0-230-48221-0 Caribbean Examinations Council (CXC ) 2016www.cxc.orgwww.cxc-store.comThe author has asserted their right to be identified as the author of this work in accordance with theCopyright, Design and Patents Act 1988.First published 2014This revised edition published 2016Permission to copyThe material in this book is copyright. However, the publisher grants permission for copies to bemade without fee. Individuals may make copies for their own use or for use by classes of which theyare in charge; institutions may make copies for use within and by the staff and students of thatinstitution. For copying in any other circumstances, prior permission in writing must be obtainedfrom Macmillan Publishers Limited. Under no circumstances may the material in this book be used,in part or in its entirety, for commercial gain. It must not be sold in any format.Designed by Macmillan Publishers LimitedCover design by Macmillan Publishers Limited and Red Giraffe

CSEC Electronic Document Preparation and Management(EDPM) Free ResourcesLIST OF CONTENTSCSEC EDPM Syllabus ExtractCSEC EDPM Syllabus, Specimen Papers and Mark SchemeCSEC EDPM Subject Reports:2005 Subject Report1162006 Subject Report1242007 Subject Report1332008 Subject Report1402009 Subject Report1472010 Subject Report1562011 Subject Report1622013 Subject Report1702014 Subject Report1842015 Subject Report201

Electronic Document Preparation and Management (EDPM)The Electronic Document Preparation and Management (EDPM) syllabus is designedto equip students with knowledge and computer-related skills required to enhance theperformance of clerical and administrative tasks.The EDPM syllabus will provide a holistic approach to acquisition of knowledge andthe development of candidates’ decision-making and problem-solving skills. It is suitedfor candidates pursuing any discipline, as the competencies and skills developed inthe preparation and management of electronic documents are interdisciplinary andimperative in the world of work or in the pursuit of further studies.The syllabus is arranged in nine sections, sub-divided into specific objectives andcorresponding content. Section 1Fundamentals of Computing Section 2Keyboarding Mastery Section 3Introduction to Application Software Section 4Use of Application Software Section 5Business Document Preparation Section 6Specialised Document Preparation Section 7Electronic Communication Section 8Document Management Section 9EthicsThe syllabus replaces CSEC Typewriting and uses the computer instead of the typewriter.Unlike the CSEC Information Technology syllabus, CSEC EDPM emphasises computerapplications related to the production, filing and retrieval of documents, skills that arecrucial in today’s office environment.

Caribbean SecondaryEducation Certificate SYLLABUSELECTRONIC DOCUMENTPREPARATION AND MANAGEMENTCXC 34/G/SYLL 12Effective for examinations from May–June 2014CXC 10/G/SYLL 17

Correspondence related to the syllabus should be addressed to:The Pro-RegistrarCaribbean Examinations CouncilCaenwood Centre37 Arnold Road, Kingston 5, JamaicaTelephone Number: 1 (876) 630-5200Facsimile Number: 1 (876) 967-4972E-mail Address: cxcwzo@cxc.orgWebsite: www.cxc.orgCopyright 2012 by Caribbean Examinations CouncilPrince Road, Pine Plantation Road, St Michael BB11091CXC 34/G/SYLL 12

This document CXC 34/G/SYLL 12 replaces CXC 34/G/SYLL/03 issued in 2003. Please note that thesyllabus has been revised and amendments are indicated by italics.First issued 2003Revised 2012Amended 2015Amended 2016Please check the website, www.cxc.org for updates on CXC’s syllabuses.CXC 34/G/SYLL 12

ContentsRATIONALE . 1AIMS. . 1GENERAL OBJECTIVES . 2ORGANISATION OF THE SYLLABUS . 2SUGGESTED TIMETABLE ALLOCATION . 3RECOMMENDATIONS FOR TEACHING . 3CERTIFICATION . 3DEFINITION OF PROFILE DIMENSIONS . 3FORMAT OF THE EXAMINATIONS . 4REGULATIONS FOR PRIVATE CANDIDATES . 6REGULATIONS FOR RESIT CANDIDATES . 6SECTION I: FUNDAMENTALS OF COMPUTING . 7SECTION II: KEYBOARD MASTERY . 9SECTION III: INTRODUCTION TO APPLICATION SOFTWARE . 11SECTION IV: USE OF APPLICATION SOFTWARE . 12SECTION IV: USE OF APPLICATION SOFTWARE (cont’d) . 13SECTION V: BUSINESS DOCUMENT PREPARATION (cont’d). 15SECTION VI: SPECIALISED DOCUMENT PREPARATION. 16SECTION VII: ELECTRONIC COMMUNICATION . 17SECTION IX: ETHICS. 19GUIDELINES TO TEACHERS FOR THE CONDUCT OF SCHOOL-BASED ASSESSMENT . 21RECOMMENDED MINIMUM HARDWARE AND SOFTWARE REQUIREMENTS. 38LIST OF COMMON ERRORS AND ABBREVIATIONS . 39GLOSSARY OF TERMS USED IN ELECTRONIC DOCUMENT PREPARATION AND MANAGEMENT . 42CXC 34/G/SYLL 12

Electronic Document Preparationand Management Syllabus RATIONALEComputerisation has revolutionised the way documents are created, stored and transmitted. It hasfacilitated greater efficiency and more innovative ways of sharing information. The computercontinues to be an indispensable tool in the world of work. The ability to use the computer providesessential skills for prospective employees in the fields of data preparation and data management.Students seeking opportunities in the world of work or pursuing further studies must developcompetence and proficiency in the use of computers and related electronic hardware devices. TheElectronic Document Preparation and Management (EDPM) syllabus is designed to equip studentswith knowledge and computer-related skills required to enhance the performance of clerical andadministrative tasks.The syllabus seeks to instil tenets of the Ideal Caribbean Person as articulated by the CARICOMCaribbean Education Task Force (CTF) and adopted by the CARICOM Heads of Government attheir 18th Summit. To this end the syllabus contains objectives and content intended to fosterdisciplined and ethical behaviours within the work environment. In addition, the syllabus conforms toUNESCO’s Pillars of Learning and aims to promote varied approaches to learning, and the personalgrowth, decision-making capabilities of students.The EDPM syllabus will provide a holistic approach to acquisition of knowledge and the developmentof candidates’ decision-making and problem-solving skills. It is suited for candidates pursing anydiscipline, as the competencies and skills developed in the preparation and management of electronicdocuments are interdisciplinary and imperative in the world of work or in the pursuit of furtherstudies. AIMSThe syllabus aims to:1.develop an understanding of the importance of Information and Communication Technology(ICT) in a modern office environment;2.equip students with the requisite skills to assume clerical and administrative roles;3.lay the foundation for career development and advancement in a business environment;4.develop knowledge and skills useful for specialised training for secondary, post-secondarystudies, and future careers;CXC 34/G/SYLL 121

5.foster disciplined and ethical behaviours within the work environment;6.develop effective document management capabilities; and,7.enhance the quality of life and foster personal growth and development. GENERAL OBJECTIVESOn completion of the syllabus, students should:1.develop an awareness of the impact of ICT on the creation and management of electronicdocuments;2.develop the knowledge, skills and competencies to function effectively in a technologicalenvironment;3.demonstrate mastery in the operation of a QWERTY keyboard, utilising the standard andfunction keys;4.select appropriate software application to create and manipulate documents;5.create documents or prepare documents in accordance with universally accepted standards;6.interpret correction signs and terminologies used in document preparation;7.use acquired knowledge to enhance personal growth and skills for career development;8.appreciate the importance and effectiveness of manipulating data in an electronicenvironment;9.develop skills to use computer software and hardware effectively to produce various types ofdocuments;10.appreciate the value of meeting deadlines in the preparation of documents; and,11.adopt ethical standards in preparing, storing and retrieving electronic documents. ORGANISATION OF THE SYLLABUSThe syllabus is arranged in nine sections, sub-divided into specific objectives andcorresponding content.SECTION I–FUNDAMENTALS OF COMPUTIINGSECTION II–KEYBOARD MASTERYSECTION III–INTRODUCTION TO APPLICATION SOFTWARESECTION IV–USE OF APPLICATION SOFTWARESECTION V–BUSINESS DOCUMENT PREPARATIONCXC 34/G/SYLL 122

SECTION VI–SPECIALISED DOCUMENT PREPARATIONSECTION VII–ELECTRONIC COMMUNICATIONSECTION VIII–DOCUMENT MANAGEMENTSECTION IX–ETHICSThe arrangement of the syllabus does not necessarily represent a teaching order. Each sectionconsists of specific objectives and corresponding content on which the examinations will be based. SUGGESTED TIMETABLE ALLOCATIONIt is recommended that a minimum of five 40-minute periods per week or the equivalent be allocatedto the syllabus. This time should include at least one double period. RECOMMENDATIONS FOR TEACHINGTo facilitate students’ attainment of the objectives of this syllabus, teachers are advised to engagestudents in the teaching and learning activities listed below. These activities are designed to supporta learner-centred approach, encourage collaboration, and utilize appropriate ICT tools while cateringto students with various learning styles. CERTIFICATIONFor this examination, a candidate’s performance will be indicated on the certificate by an overallnumerical grade on a six-point scale as well as by a letter grade for each of three profile dimensions,namely, Accuracy and Speed, Knowledge and Comprehension and Presentation and Use ofTechnology. DEFINITION OF PROFILE DIMENSIONS1.Accuracy and SpeedThe ability to produce a document that:2.(a)is professionally completed in terms of use of language skills, for example,punctuation, spelling, abbreviation, grammatical errors; and,(b)applies document management techniques within a specified time period.Knowledge and ComprehensionThe ability to:(a)list procedures;CXC 34/G/SYLL 123

3.(b)identify facts and information;(c)state principles; and,(d)critically analyse procedures, actions and situations related to electronic documentpreparation and management.Presentation and Use of TechnologyThe ability to:(a)produce a finished product using professional standards, for example, formattingand consistency of style; and,(b)demonstrate competency in the use of technology, for example, electronic filing andretrieval of different types of documents. FORMAT OF THE EXAMINATIONSThe examinations will be offered at General Proficiency only, and will consist of external and internalexaminations worth 60 per cent and 40 per cent, respectively, of the total mark.EXTERNAL ASSESSMENTPaper 01(1 hour 30 minutes)(60 per cent)Questions will test the two profile dimensions, namely, Accuracy andSpeed, and Knowledge and Comprehension. Marks will be allocated toeach profile dimension as follows:Accuracy and SpeedKnowledge and ComprehensionPaper 02(2 hours)100 marks-12 marks48 marksThis paper will comprise FOUR questions for a total of 100 marks.The questions will assess candidates’ ability to copy-type, prepare letters,manuscripts, tables, reports, business forms and creative displays.Question one will be a timed ten-minute speed test.Each question may differ in the level of skill required. Marks allocated foreach question may vary according to the level of difficulty.The marks will be allocated to two profile dimensions as follows:Accuracy and SpeedPresentation and Use of TechnologyCXC 34/G/SYLL 124-40 marks60 marks