ORGANIZATIONAL BEHAVIOR APPROACH

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ORGANIZATIONAL BEHAVIORMANAGEMENT: AN ISLAMICAPPROACH

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ORGANIZATIONAL BEHAVIORMANAGEMENT: ANISLAMIC APPROACHBYSEYED MOHAMMAD MOGHIMIUniversity of Tehran, IranUnited Kingdom – North America – Japan – India – Malaysia – China

Emerald Publishing LimitedHoward House, Wagon Lane, Bingley BD16 1WA, UKFirst edition 2019Copyright 2019 Emerald Publishing LimitedReprints and permissions serviceContact: permissions@emeraldinsight.comNo part of this book may be reproduced, stored in a retrieval system, transmitted inany form or by any means electronic, mechanical, photocopying, recording orotherwise without either the prior written permission of the publisher or a licencepermitting restricted copying issued in the UK by The Copyright Licensing Agencyand in the USA by The Copyright Clearance Center. Any opinions expressed in thechapters are those of the authors. Whilst Emerald makes every effort to ensure thequality and accuracy of its content, Emerald makes no representation implied orotherwise, as to the chapters’ suitability and application and disclaims any warranties,express or implied, to their use.British Library Cataloguing in Publication DataA catalogue record for this book is available from the British LibraryISBN: 978-1-78769-678-5 (Print)ISBN: 978-1-78769-677-8 (Online)ISBN: 978-1-78769-679-2 (Epub)

Table of ContentsList of FiguresviiList of TablesxiAbout the AuthorxiiixvPrefaceChapter 1Foundations of Organizational Behavior in IslamicManagement1SECTION 1: ORGANIZATIONAL BEHAVIOR ININDIVIDUAL LEVELChapter 2Individual Differences: Personality in IslamicManagement19Chapter 3Human Perception in Islamic Management31Chapter 4Motivation in Islamic Management41Chapter 5Work-related Attitudes in Hereafter-orientedOrganization67SECTION 2: ORGANIZATIONAL BEHAVIORIN GROUP LEVELChapter 6Chapter 7Organizational Communication in IslamicManagementOrganizational Conflict Management in IslamicManagement91111

viTable of ContentsSECTION 3: ORGANIZATIONAL BEHAVIOR INORGANIZATION LEVELChapter 8Influence and Leader–Follower Relationsin Hereafter-oriented Organizations137Chapter 9Leadership Styles in Islamic Management159Chapter 10Organizational Culture and Ethics in IslamicManagement221References241Index245

List of FiguresChapter 1Figure 1.1:Figure 1.2:Figure 1.3:Chapter 2Figure 2.1:Figure 2.2:Figure 2.3:Figure 2.4:Chapter 3Figure 3.1:Figure 3.2:Chapter 4Figure 4.1:Figure 4.2:Figure 4.3:Figure 4.4:A Model for Organizational Behavior Managementin Hereafter-oriented Organization . . . . . . . . . . .Types of Organizational Behaviors by Type ofOrganization and Their Staff . . . . . . . . . . . . . . .Indicators of Positive Organizational BehaviorsBased on Hamam Sermon . . . . . . . . . . . . . . . . .The Process Showing How Personality AffectsHuman Behavior in Islam . . . . . . . . . . . . . . . . .Functions of Human Personality Dimensions . . . .Effect of Personality Centers on the OrganizationalBehaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Organizational Behavior Typology Based onFarabi’s Human Classification . . . . . . . . . . . . . .Levels of Human Perception and Wisdom . . . . . .Stages of Human Perception . . . . . . . . . . . . . . .The Relationship Between Human Identity Layersand His Level of Needs and Evolution . . . . . . . .Hierarchy of Human Needs in a Hereafter-orientedOrganization. . . . . . . . . . . . . . . . . . . . . . . . . . .Relationship Between the Needs for Gratitude andIncreasing Individuals’ Venture in a Hereafteroriented Organization . . . . . . . . . . . . . . . . . . . .Comparison of Two Different Methods forSatisfying Material and Spiritual Needs. . . . . . . .67924262730383944455062

viiiList of FiguresChapter 5Figure 5.1:Figure 5.2:Figure 5.3:Figure 5.4:Figure 5.5:Figure 5.6:Chapter 6Figure 6.1:Figure 6.2:Figure 6.3:Figure 6.4:Chapter 7Figure 7.1:Figure 7.2:Figure 7.3:Figure 7.4:Figure 7.5:Chapter 8Figure 8.1:Figure 8.2:The Relation Between Faith in The Divinity andMental Health . . . . . . . . . . . . . . . . . . . . . . . . .Link Between Inferiority Complex, Egoism, andSelf-esteem . . . . . . . . . . . . . . . . . . . . . . . . . . . .Effective Factor on the Organizational Trust andTheir Results . . . . . . . . . . . . . . . . . . . . . . . . . .Organizational Distrust Process . . . . . . . . . . . . .Relation Between the Time and Place Conditionsby Positive or Negative Attitudes . . . . . . . . . . . .Constructs of Organizational Commitment in aHereafter-oriented Organization . . . . . . . . . . . . .Human Communication Skills in IslamicManagement . . . . . . . . . . . . . . . . . . . . . . . . . .Speech Skill Components in Islamic ManagementTypes of Communication Channels andCommunication in Islamic Management . . . . . . .Communication Channel Based on DuaneViewpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . .The Rule of Optimal Conflict in Islam . . . . . . . .The Comprehensive Model of ConflictManagement From the Point of View of ImamKhomeini . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Conflict Management Strategies From thePerspective of the Holy Quran . . . . . . . . . . . . . .Types of Conflict Management Strategies Based onVerses 18–22 of Al-Dukhān Surah . . . . . . . . . . .Conflict Management Strategies From ImamKhomeini’s Viewpoint . . . . . . . . . . . . . . . . . . . .Comparison of the Types of Approaches Related tothe Leader–Followers Relations . . . . . . . . . . . . .Relation Between Infelt Knowledge, Influence onPeople, and Management Effectiveness . . . . . . . .7072777981829697108109114117121129133141143

List of FiguresFigure 8.3:Figure 8.4:Figure 8.5:Leader’s Role Concerning the Follower Accordingto Quranic Verses and Islamic Thinkers’ Views . .The Followers’ Roles Toward the Leader Based onthe Verses and Narrations and the Views of IslamicThinkers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .The Formation Process of the Maturation andRefractoriness of Followers’ Behaviors . . . . . . . .ix150154158Chapter 9Figure reFigureTypes of Communications in Advice-basedLeadership Style . . . . . . . . . . . . . . . . . . . . . . . .9.2: Advisers’ Rights in Al-Sahifa Al-Sajjadiyya . . . . .9.3: Imam Khomeini and Roles of Servant Leadership9.4: Managerial Roles of Imam Khomeini . . . . . . . . .9.5: Commander Roles of Imam Khomeini . . . . . . . .9.6: Political Roles of Imam Khomeini . . . . . . . . . . .9.7: Coaching Roles of Imam Khomeini . . . . . . . . . .9.8: Authorization Roles of Imam Khomeini . . . . . . .9.9: Ethical–Mystical Roles of Imam Khomeini . . . . .9.10: Conceptual Model of Characteristics of the GreatProphet’s Compassionate Management Style . . . .Chapter 10Figure 10.1: Ashura-driven Organizational Culture Model forUnitarianism Organizations . . . . . . . . . . . . . . . .Figure 10.2: The Moralistic Culture Model for UnitarianismOrganizations in Islamic Management. . . . . . . . .166168191192196198199201203205226238

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List of TablesChapter 1Table 1.1:Chapter 4Table 4.1:Table 4.2:Table 4.3:Chapter 7Table 7.1:Chapter 8Table 8.1:Table 8.2:Chapter 9Table 9.1:Items of Positive Organizational Behaviors Basedon Hamam Sermon . . . . . . . . . . . . . . . . . . . . . .9Naturalistic Needs Satisfaction Based on QuranicTeachings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Management Measures to Meet the Needs ofEmployees in Accordance with the Need LevelsAcross Otherworldly Organization . . . . . . . . . . .The Principle of the Primacy of Spiritual NeedsOver Material Needs Based on Quranic Teachings60Holy Quran Teachings for Strategy Struggle andWar Against the Infidels and the Enemies ofDoctrinal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1264758Roles and Duties of the Leader in Relations WithFollowers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Interaction of Divine Leaders With FollowersBased on Quran Verses . . . . . . . . . . . . . . . . . . .156Characteristics of the Great Prophet’sCompassionate Management Style . . . . . . . . . . .217145

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About the AuthorSeyed Mohammad Moghimi is a Professor of Management at Department ofPublic Administration, University of Tehran, Iran. His most important expertiseand interests include Islamic Management, Public Administration, and Entrepreneurship. His most remarkable scientific activities include publishing 120 scientific papers in well-known journals, publishing 29 books, conducting 34 projectsin national and organizational levels, supervising more than 20 Ph.D. and postdoctoral dissertations, participating in many international conferences, and representing over 30 papers in universities of Spain, Switzerland, Germany, France,Greece, Malaysia, and Iran in Persian, Arabic, and English languages. Hecooperates with many journals like Islamic Management Journal as Editor-inChief, Director-in-Charge, and Editorial Board Member. Also, he works withmany organizations as advisor, and he has been the executive manager and CEOof several institutes and dean of several colleges. His paper entitled “Public sectormanagers and entrepreneurship in Islamic Republic of Iran” published in Journalof Management Development has been awarded the Outstanding Paper in the 2010Emerald Literati Awards. Since 2010, he is acting as UNESCO Chair in Entrepreneurship (UCE).

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Preface“In the name of Allah, the most beneficent, the most merciful”“And we have sent down to you the Book (the Qur’an) as anexposition of everything, guidance, a mercy, and glad tidingsfor those who have submitted themselves (to Allah asMuslims).” (An-Nahl Verse No: 89)Human resources are the most important resource in possession of organizations, and the management should provide some mechanisms to enhance thecompetitive advantage of the organization by making use of this valuableresource. In this competitive atmosphere, those managers who are familiar withthe principles of organizational behavior and thereby endeavor to implementthem in their respective organization are more successful (will achieve more). Onthe other hand, human behaviors are so complex that the necessity to deal withthe philosophical origins and foundations of human behaviors is essential andunavoidable. Therefore, for identifying the human nature and the factorsshaping human behavior, we should seek types of scientific frameworks whichallow for a better understanding and managing human behaviors in the organization. Islam wishes human beings a worldly and otherworldly bliss andprovides a comprehensive image for human existence and determines the elements and formation of human character by enumerating positive and negativequalities of human beings. Thus, the author maintains that it is possible to offera pattern for organizational behavior by using Islamic verses and traditions;hence, familiarizing with the dimensions of human character and formativefoundations of human behavior and providing a framework for how to motivatepeople, effective communications, group dynamics, how to affect people,organizational leadership, elevating work ethic, and other components oforganizational behavior.Author believes that the rich Islamic sources are full of practical templates formanaging the organizations in line with humanity material and spiritual welfare!In this series, it has been tried to use rich Islamic sources and Quran as master ofthem and a modern framework is provided that is suitable for up-to-daterequirements and necessities. To this purpose, the writer has carefully analyzedmany Islamic sources that are expected to contain managerial contents, so it canbe said without exaggeration the volume of reviewed topics is beyond 10,000pages. In the beginning of this series, the Holy Quran was carefully studied andover 500 Quran verses were derived that were important in the author’s point ofview through taking subjective notes, and then they were analyzed by referring tothe comments of the Quran as a communicative bridge among researcher’s mind

xviPrefaceand the Quran’s bright verses, orders, and guides of that communion charter thatconsider to managerial science field. In utilizing the Quran, the author hasconsidered Verse 89 of An-Nahl surah as a basic principle. Since the Quran is aguidance book for the general public and it is expected to guide people, thisheavenly book has talked about any related to guide the people. Therefore,management and topics related to operate human communities are the subjectsthat their related discussions can be extracted from Quran verses. Of course, weshouldn’t forget this important point that the purpose of Quran is not to providemanagerial techniques and methods (although we can extract some managerialtechniques from Quran verses), but regarding Quran versus we can codify statements and preassumptions that put frameworks in front of researchers of organization and management arena as well as explaining the management worldviewand write guidance principles and regularities and even managerial models andtechniques for material and spiritual welfare by inspiring these statements andpreassumptions and also using their creative mind. This process has been repeatedabout many key Islamic sources, inter alia, Nahj al-Balaghah as the second mainsource after the Quran for writing this book has been explored frequently.Efficient management contingency paradigm for promoting the aims ofIslamic system requires a theoretical advancement and systematic codifying ofpreassumptions and intellectual and practical management foundations fromthe Islamic point of view and spreading Islamic management style in all organizational and national levels. Today, one of the subjects that has become aconcern and anxiety for researchers in management arena is to detect themanagerial pattern of progressive and oriented excellence based on time andplace requirements in the framework of Islamic value system. Accordingly,management thinkers tend to design and explain the managerial models andparadigms in the Islamic management field fitted into their studied interests andassumptions. The author of this series has appreciated the valuable servicesimplemented in this area that have been mainly provided in forms of book andpaper; meanwhile, he has taken a distinctive approach and has tried to present adistinguishing product. The author has set the issues of the book within thefollowing framework.

PrefacexviiSection I: Organizational Behavior in Individual LevelChapter 2: Individual Differences: Personality inIslamic ManagementChapter 3: Human Perception in Islamic ManagementChapter 4: Motivation in Islamic ManagementChapter 5: Work-related Attitudes in HereafterOriented OrganizationChapter 1: Foundations ofOrganizational Behavior inIslamic ManagementSection II: Organizational Behavior in Group LevelChapter 6: Organizational Communication inIslamic ManagementChapter 7: Organizational Conflict Management inIslamic ManagementSection III: Organizational Behavior in Organization LevelChapter 8: Influence and Leader–Follower Relationsin Hereafter-Oriented OranizationsChapter 9: Leadership Styles in IslamicManagementChapter 10: Organizational Culture and Ethics inIslamic managementThis book can be used in many areas such as organizational behavior management with Islamic approach, business ethics, comparative management,human resource management, organizational leadership, international management, organizational behavior philosophy, and the like, as the primary or supplementary reference for students, researchers, and practitioners.This book could not have been written without the help of a number ofpeople. I would like to thank the following persons for their support andsuggestions.First of all, I wish to thank my publisher Niall Kennedy, and Emerald Publishing Limited, for their great service and expert advice. He supported the entiredevelopment of the book with great proficiency.I would like to appreciate Kerry Laundon and Nick Wolterman of EmeraldPublishing for their professional support. Likewise , I sincerely express my gratitude to the honorable members of the production team, especially MohamedImrankhan, Sheena Reghunath, Babu Venkatesh, and Mike Hill who have beencarefully following all their roles. Prof. Hossein Khanifar, Prof. Asadollah

xviiiPrefaceKordnaeij, Prof. Taher Roshandel Arbatani, Dr Mousavi Moghaddam, ArashPazooki, Morteza Azarpira, Abbas Kousari Mehr, Babak Nematollahi, andJahangir Isfahani have offered informative suggestions on scientific resources andspecialized terminology, and they have provided the author with valuable contributions in arranging the contents of the book that I appreciate them all.Finally, I would like to give special thanks to my family who has supported methroughout this great project. I’d like to express my heartfelt gratitude to myadorable wife and to my son and daughter Seyed Mahdi and Mahya Sadat.Seyed Mohammad MoghimiUniversity of Tehran

Chapter 1Foundations of Organizational Behaviorin Islamic ManagementBehavioral ObjectivesAt the end of this chapter, readers will be able to: Become familiar with the principles of behavior and practice in Islamicmanagement; Describe the elements of behavior from the perspective of Abu Reihan-eBirouni; Describe the typology of Khaje Nasirodin Toosi on the behavior of the staff ofthe organization; Explain the role of the intention in directing behavior in Islamic management; Become familiar with the framework for managing organizational behavior inthe Hereafter-oriented organization; Become familiar with the typology of organizational behaviors, according tothe type of organization and staff; Describe the characteristics of positive organizational behaviors in Hereafteroriented organization; Understand the neutral organizational behaviors in Islamic management; Understand the characteristics of destructive organizational behaviors inIslamic management; Become familiar with the typology of the behaviors of worldly people from theviewpoint of Imam Ali (AS ); Become familiar with the characteristics of people who have gone away frompiety in Khaje Nasirodin Toosi’s utopia.1.1 The Nature of Behavior in IslamThe realm of human existence is a congested field of forces. The outcome of suchstruggles is the “action” of man; an action which is not only his but also hisoriginator, forming his identity. The endeavor of a man is what portrays hisidentity: “And that there is not for man except than [good] for which he strives,Organizational Behavior Management: An Islamic Approach, 1–15Copyright 2019 by Emerald Publishing LimitedAll rights of reproduction in any form reserveddoi:10.1108/978-1-78769-677-820181001

2Organizational Behavior Management: An Islamic Approachand that his effort is going to be seen.” (Surah An-Najm, verses 39 and 40).1Hence, it can be cited that according to Quran’s point of view, mankind isconsidered an entity which is the source of his own actions, forming his identitybased on such actions. In other words, the superlative horizon in which the Qurancalls upon us to look from to the mankind is to consider human beings as “agent”(Bagheri, 2012, pp. 55–56).Khaje Nasirodin Toosi categorizes human actions in two divisions: one that iswithin his power and will and one that is beyond his power and will (Yousefi Rad,2001, pp. 82–83). It is true that actions are attributed to natural causes; however,at a much higher level, they are related to The Divinity. One who sees the wholebeings within The Divinity’s power grasp, and account other one who sees all thehuman beings within The Divinity’s power grasp, and account other objects andindividuals as the mediator of his grace, sees The Divinity as the fatalist, cultivator, and perfectionist; such a being has achieved unity of divine actions. I

Organization 67 SECTION 2: ORGANIZATIONAL BEHAVIOR IN GROUP LEVEL Chapter 6 Organizational Communication in Islamic Management 91 Chapter 7 Organizational Conflict Management in Islamic Management 111. SECTION 3: ORGANIZATIONAL BEHAVIOR IN ORGANIZATION LEVEL Chapter 8 Influence and Leader–Follower Relations in Hereafter-oriented Organizations 137 Chapter 9 Leadership Styles in Islamic .

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