Army Enterprise Resource Planning (ERP) Services
Army Enterprise Resource Planning (ERP) ServicesAttachment 0001DRAFTBasic ContractPerformance Work Statement (PWS)11 July 2014
Army ERP Services DRAFT Performance Work Statement1.Table of ContentsIntroduction . 21.11.22.General Requirements . 32.12.22.32.42.52.62.73.Solution Architecture . 5Requirements Analysis and Traceability . 7Design Specifications (Functional & Technical) . 10System Configuration and Build . 10Test . 12Deployment and Fielding . 14Configuration Management . 15Maintenance. 15Organizational Change Management (OCM) . 17Help Desk . 18Information Assurance (IA) . 18Compliance . 19Transition Services . 20Task Order Management . 20Special Requirements . 224.14.24.35.6.7.8.9.Non-Personal Services . 3Business Relations. 3Personnel Administration and Management . 3Contract Administration . 3Subcontract Management . 4Place of Performance . 4Travel / Temporary Duty (TDY) . 4Performance Requirements (Task Areas) . Mission . 2Background . 2Antiterrorism (AT) and Operations Security (OPSEC) . 22Other Security and Privacy . 24Government Furnished Property (GFP) . 25Applicable Guidance . 26Quality . 26Deliverables . 26AQL Rating Matrix . 27List of Acronyms. 29Page i11 July 2014
Army ERP Services DRAFT Performance Work StatementIndex of TablesTable 1: AQL Rating Matrix . 28Page 111 July 2014
Army ERP Services DRAFT Performance Work Statement1. IntroductionThis Performance Work Statement (PWS) includes requirements for the full lifecycle orany segment of ERP services including design, development, deployment, fielding, andsustainment services required for Army ERP Programs.Programs/Organizations Supported: Army Enterprise Systems Integration Program (AESIP) Portfolio including AESIPHub, Global Combat Support Systems – Army (GCSS-Army), and LogisticsModernization Program (LMP) General Fund Enterprise Business System (GFEBS) Portfolio including GFEBS,GFEBS Sensitive Activities (GFEBS-SA), and Army Contract Writing System(ACWS) Army Shared Services Center (Army-SSC) Army Stakeholder Organizations e.g. Fort Hood, Tobyhanna Army Depot1.1MissionThe mission of this procurement is to provide ERP Services for the Project Manager(PM) AESIP, PM GFEBS, Army-SSC, and any Army stakeholder organization. TheArmy envisions procuring services in the following ways: (i) acquire a range of ERPservices with the Contractor(s) responsible for providing a completed product/projectand (ii) acquire specific skill sets to accomplish the ERP services.1.2BackgroundPM AESIP is responsible for the Army's logistics ERP portfolio. PM GFEBS isresponsible for the Army's financial General Fund ERP portfolio. Their portfolios includelarge Commercial Off-The-Shelf (COTS) SAP-based ERP implementations supportingArmy logistics and financial business processes. These programs have historically beensupported by separate Lead System Integrators (LSI) from private Industry with multiplecontracts, Service Level Agreements (SLAs), competencies, deployment schedules,funding sources, architectures, and service offerings.In 2008, the Army established an organic Government ERP Competency Center atPicatinny Arsenal now known as the Army Shared Services Center (Army-SSC), whichacts as an organic LSI. For Task Orders (TOs) supporting the Army-SSC, ERPdevelopment models and processes are based on a Capability Maturity ModelIntegration (CMMI) Level 5, and Contractors shall follow the established SystemsDevelopment Lifecycle (SDLC) methodology for developing and fielding solutions. AnPage 211 July 2014
Army ERP Services DRAFT Performance Work Statementopportunity exists for Industry to assist the Army by bringing innovation to the delivery ofERP services.2. General RequirementsThe following sub-sections provide details of various general requirements for this effort.2.1Non-Personal ServicesThe Contractor shall provide strictly non-personal services and shall work as anindependent Contractor. Contractor employees are not subject to direct supervision andcontrol by the Government. The Contractor shall advise and assist the Government, butshall not make final decisions or certifications on behalf of the Government, nor performany inherently Governmental functions. The Contractor and its employees shall notrepresent the Government nor appear to represent the Government in performance ofthese contract services. Contractor personnel shall clearly identify themselves asContractor employees in all interactions during contract performance.2.2Business RelationsThe Contractor shall successfully integrate and coordinate all activity needed to executethe requirements. The Contractor shall manage the timeliness, completeness, andquality of problem identification. The Contractor shall provide corrective action plans,proposal submittals, timely identification of issues, and effective management ofsubcontractors. The Contractor shall seek to ensure customer satisfaction andprofessional and ethical behavior of all Contractor personnel.2.3Personnel Administration and ManagementThe Contractor shall provide personnel management and support as required. TheContractor shall provide administrative support to employees in a timely fashion (e.g.,time keeping, leave processing, pay, emergency needs). The Contractor shall establishclear organizational lines of authority and responsibility to ensure effective managementof the resources assigned to the requirement. The Contractor shall maintain thecurrency of its employees’ training as specified by individual TO requirements.2.4Contract AdministrationThe Contractor shall establish processes and assign appropriate resources toeffectively administer TOs. The Contractor shall respond to Government requests forcontractual actions in a timely fashion. The Contractor shall assign work effort andPage 311 July 2014
Army ERP Services DRAFT Performance Work Statementmaintain proper and accurate time keeping records of personnel assigned to work onthe requirement.2.5Subcontract ManagementThe Contractor shall be responsible for any subcontract management necessary tointegrate work performed on this requirement and shall be responsible and accountablefor subcontractor performance on this requirement.2.6Place of PerformanceThe primary places of performance are anticipated to be Government facilities atPicatinny Arsenal, NJ and in the National Capital Region (NCR), and/or Contractorfacilities. Other places of performance and Government Directed Travel locations mayinclude, but not be limited to: Fort Lee, VA; Radford, VA; Marlton, NJ; and Huntsville,AL. Actual required places of performance and travel will be specified in the TOs. Actualrequired workdays, core hours, and the impact of weather and security closures, etc,will be specified in the TOs. As required, the Contractor shall provide alternate dutylocations for employees during designated Government non-work days or other periodswhere Government offices are closed due to weather or security conditions. Anyclassified work will be performed at properly accredited Government sites.2.7Travel / Temporary Duty (TDY)The Contractor shall provide services necessary to plan and schedule travel.Travel/TDY shall be reimbursed in accordance with Federal Acquisition Regulation(FAR) 31.205-46. The Contractor shall be reimbursed for actual allowable costsapproved by the Contracting Officer and not to exceed the amount allowed in the JointTravel Regulations (JTR). No fee is allowable on Travel Costs (Cost ReimbursableTOs). All Government directed travel must be approved in advance by the ContractingOfficer’s Representative (COR).3. Performance Requirements (Task Areas)This PWS provides ERP Services for PM AESIP, PM GFEBS, Army-SSC, and anyArmy stakeholder organization. The Army envisions procuring services in the followingways: (i) acquire a range of ERP services with the Contractor(s) responsible forproviding a completed product/project and (ii) acquire specific skill sets to accomplishthe following ERP services.Page 411 July 2014
Army ERP Services DRAFT Performance Work StatementAs specified in TOs, the Contractor may be required to perform tasks in one or more ofthe 14 Task Areas below, which describe the overall scope of services. Each TO PWSwill define the specific work to be performed.3.1Solution Architecture3.1.1 Develop and document solution architecturesThe Contractor shall develop and document solution architectures in alignment with theenterprise architecture by leveraging technical expertise and business processexpertise in multiple functional domains (e.g., finance, logistics, contracting).To-Be Solution Architectures shall enable minimization of custom code, the use ofmodular design, standards-based interfaces, and leverage best practices to provideease of configuration updates, portability, maintainability, vendor independence,reusability, upgradeability, interoperability, and long-term supportability.Solution Architecture artifacts typically include the following: application components,modules, databases, tools, interfaces, extensions, bolt-ons, models, and standards.Performance Standards/Acceptable Quality Levels (AQLs) (The full list of performancestandards and AQL ratings are in the Section 8 AQL Rating Matrix. Each TO will defineits appropriate performance standards and utilize the listed AQL Ratings.)a. Standard (STD): Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Provides a complete set of required artifacts as described in TOsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratingsc. STD: Complies with guidance, policy, and other standards (e.g. Business EnterpriseArchitecture (BEA), Standard Financial Information Structure (SFIS), FederalFinancial Management Improvement Act (FFMIA), Federal Information SystemControls Audit Manual (FISCAM), Financial Improvement Audit Readiness (FIAR),Department of Defense Architecture Framework (DoDAF), Real Property InformationModel (RPIM), DoD Instruction 8510.01 (Risk Management Framework [RMF] forDoD Information Technology), as specified in TOsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable RatingsPage 511 July 2014
Army ERP Services DRAFT Performance Work Statement3.1.2 Provide Systems Engineering (SE) supportThe Contractor shall ensure systems are defined, designed, developed, and tested tovalidate complete system functionality and alignment with Government systemrequirements.SE tools, methods, training, and best practices include technical planning, requirementsdevelopment and management, capacity planning, systems architecting, designsynthesis, system analysis and optimization, decision analysis, configurationmanagement, product data management, technical assessment, SE planning, SEreporting, and systems integration.Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Provides qualified SE expertise as specified in TOsAQL: See AQL Rating Matrix for Management of Personnel Performance Standardand applicable Ratings3.1.3 Deliver and employ systems design and management planning toolsThe Contractor shall deliver and employ system design and management planningtools, which may include: release and maintenance management planning, dataconversion/management planning, test support planning, organization and usermanagement planning, and training management planning.Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Complies with approved guidance as specified in TOsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratings3.1.4 Perform data managementThe Contractor shall review, develop, migrate, cleanse, validate, and maintain data. TheContractor shall document all data management activities as required by the TOs.Page 611 July 2014
Army ERP Services DRAFT Performance Work StatementData Management activities include data extract, transform, and load to enterpriseapplications; data harmonization; business intelligence and data analytics; andbrokering via an enterprise Master Data Management (MDM) hub. Data Managementactivities also include implementation of data management system controls.Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Provides a complete plan as specified in TOsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratingsc. STD: Identifies and corrects deficiencies in a timely manner as specified in TOsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratingsd. STD: Documentation is done in accordance with Government configurationmanagement policy, processes, procedures, and templatesAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratingse. STD: Implements data management controls in compliance with FISCAM controlactivitiesAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratings3.2Requirements Analysis and Traceability3.2.1 Analyze and document SAP ERP solution capabilities against GovernmentrequirementsThe Contractor shall provide an analysis of Government requirements against SAP ERPsolution capabilities and associated business processes to address any identified gapsprior to proceeding with development of design specifications.The Contractor shall establish a baseline and maintain traceability throughout thelifecycle.Page 711 July 2014
Army ERP Services DRAFT Performance Work StatementPerformance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Complies with interoperability standards identified in TOsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratingsc. STD: Complies with guidance, policy, and other standards (e.g., BEA, SFIS, FFMIA,FISCAM, FIAR, DoDAF, RPIM, RMF for DoD IT) as specified in TOsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratings3.2.2 Support Government efforts to align business processes with SAP COTS ERPfunctionalityThe Contractor shall leverage SAP COTS ERP software to enable Business ProcessReengineering (BPR) and associated changes to the business processes.Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Maximizes use of SAP ERP out-of-the-box configured functionality, whileminimizing changes to the original approved baselineAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratings3.2.3 Design, develop, procure, and/or provide tools necessary to support solutionanalysis, design, build, test, and documentationThe Contractor shall list and describe tools (either developed, procured, or provided)needed to support solution analysis, design, build, test, and documentation.Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Delivers documentation that is current, complete and accurately reflects theoperating environment of the ERPPage 811 July 2014
Army ERP Services DRAFT Performance Work StatementAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratings3.2.4 Support ERP system integrationThe Contractor shall support the system integration with AESIP and GFEBS Portfolios,Integrated Personnel and Pay System – Army (IPPS-A), other Army and DoD ERPs,and Trading Partners.The Contractor shall support the system integration among implementation teams (e.g.,configuration, development, data, test, technology integration).The Contractor shall support the system integration with Trading Partners (e.g.,Logistics Support Activity (LOGSA), Defense Cash Accountability System (DCAS),Electronic Military Personnel Office (eMILPO), Automated Civilian Personnel System(ACPERS), Defense Enrollment Eligibility Reporting System (DEERS), TotalAmmunition Management Information System (TAMIS), Maintenance ManagementInformation System (MMIS), Defense Logistics Agency (DLA) Transaction Services,Commodity Command Standard System (CCSS), Enterprise Business System (EBS),and other services ERPs).The Contractor shall assist the Government in constructing Memorandums ofAgreement (MOAs) that address: Monitoring the overall trading partner engagement processConnectivity set-up/testingIntegration test preparation/coordination/executionData conversion planning/executionThe Contractor shall assist the Government in creating and monitoring System InterfaceAgreements (SIA).Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Complies with approved guidance as specified in TOsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable RatingsPage 911 July 2014
Army ERP Services DRAFT Performance Work Statement3.3Design Specifications (Functional & Technical)3.3.1 Design, document, and deliver functional and technical specifications for newand/or changed functionality or components of an ERP systemThe Contractor shall create all necessary functional and technical design documentationfor the ERP solution, such as configuration documents and Reports, Interfaces,Conversions, Extensions, Forms, and Workflows (RICEFW) objects. These RICEFWobjects, other automated tools, and/or manual controls may include user authorizations,ensure Segregation of Duties (SoD) deconfliction and other risks management, roledevelopment and management, and user assignment planning.Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Complies with applicable data item description as defined in TO Contract DataRequirements List (CDRL)AQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratingsc. STD: Delivers documentation that clearly defines the methodology for buildingsolutions and crosswalks traceability back to requirementsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratingsd. STD: Configuration documents and RICEFW objects are done in accordance withGovernment configuration management policy, processes, procedures, andtemplatesAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratings3.4System Configuration and Build3.4.1 Perform system configuration and institute adequate control processesThe Contractor shall perform system configuration to enable the to-be businessprocesses in one or more of the enterprise applications. System configuration shall bebased on configuration plans that incorporate configuration scope, release cycles, testplans, data requirements, and associated development objects. System configurationincludes the creation of supporting documentation, including processes and procedures.Page 1011 July 2014
Army ERP Services DRAFT Performance Work StatementPerformance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Configures the initial system in accordance with the approved technical andfunctional specifications as designated in TOsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratingsc. STD: System configuration and build is performed in accordance with Governmentconfiguration management policy, processes, procedures, and templatesAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratings3.4.2 Develop RICEFW ObjectsContractor shall conduct all activities required to develop, implement, and unit testRICEFW objects based on an approved design baseline. Development of RICEFWobjects shall be based on approved technical specifications that incorporateconfiguration scope, release cycles, test plans, data requirements, and associatedsystem configuration. Contractor shall also produce documentation of RICEFW objectsand support RICEFW reviews in collaboration with the Government and its supportcontractors. The purpose of the reviews is to ensure the developed software code istechnically sound, meets the design, and is properly documented. Any developmentdecisions that contemplate deviation from the approved design baseline shall beprovided to the Government for adjudication using the Government’s Change ControlBoard (CCB) process.Performance Standards/AQLsa. STD: Completes tasks within required scheduleAQL: See AQL Rating Matrix for Scheduleb. STD: Configures the system and develops RICEFW objects in accordance with theapproved technical and functional specifications and Government configurationmanagement policy, processes, procedures, and templatesAQL: See AQL Rating Matrix for Quality of Deliverable or ServicePage 1111 July 2014
Army ERP Services DRAFT Performance Work Statement3.4.3 Implement use of Software Code Quality (SCQ) and Software Code Assurance(SCA)The Contractor shall implement the use of Government provided SCQ and SCA tools inorder to detect errors, enable best practices, find security vulnerabilities, and remediatethe applicable vulnerabilities within developed software source code. COTS software(e.g., standard applications included in the Army Gold Master (AGM)) will not bescanned.Performance Standards/AQLsa. STD: Incorporates the use of SCQ and SCA tools within the software developmentprocess and/or project schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatings3.5Test3.5.1 Develop and document test strategies and plans for test eventsThe Contractor shall create and maintain test data, develop test scripts, conduct andsupport test readiness reviews and test events, produce test result reports, andmaintain requirements traceability documentation.Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Complies with Test and Evaluation Master Plan (TEMP), Government policyand/or audit driven testingAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratings3.5.2 Employ tools for test eventsThe Contractor shall use Government Furnished Equipment (GFE) tools includingsoftware for test events when available. The Contractor may propose alternate oradditional tools to support test events.Page 1211 July 2014
Army ERP Services DRAFT Performance Work StatementPerformance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Complies with the Army Approved Product List (APL) if test event is in the .mildomain as specified in TOsAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratings3.5.3 Perform Test EventsThe Contractor shall prepare, schedule, coordinate, conduct, analyze, and documenttest events. Test events may include: network, connectivity, integration, functional,volume, stress, regression, auditability/FISCAM, security, user acceptance, backup,restore, and disaster recovery.The Contractor shall identify, track, mitigate, manage, and resolve all defectsdiscovered during test events.Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Complies with the TEMP, Government policy, and/or audit driven testingAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable RatingsPage 1311 July 2014
Army ERP Services DRAFT Performance Work Statement3.6Deployment and Fielding3.6.1 Perform deployment activitiesThe Contractor shall carry out all necessary deployment and fielding tasks includingfully preparing the sites for implementation; conducting pre-deployment siteassessments; validating infrastructure readiness; providing end user identification,mapping, provisioning and implementation; and change management andcommunications activities. The Contractor shall plan and execute user training activities,trading partner data exchange, data conversion activities, site specific business processprocedures, and on-site support as required during the go-live event.Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Delivers a comprehensive deployment and cutover planAQL: See AQL Rating Matrix for Quality of Product or Service Standard andapplicable Ratingsc. STD: Achieves high levels of customer satisfactionAQL: See AQL Rating Matrix for Business Relations Performance Standard andapplicable Ratingsd. STD: Ensures high quality work force and staff levels at all locationsAQL: See AQL Rating Matrix for Management of Personnel and applicable Ratings3.6.2 Provide on-site post go-live supportThe Contractor shall support on-site post deployment activities (e.g., end user training,data validation, data maintenance, prioritization and escalation of help desk tickets,financial compliance and validation, translation of business processes in the SAPenvironment, and identification and recommendation of resolutions for Segregation ofDuties [SoD] conflicts).Performance Standards/AQLsa. STD: Completes tasks within required schedule as specified in TOsAQL: See AQL Rating Matrix for Schedule Performance Standard and applicableRatingsb. STD: Achieves high levels of customer satisfactionPage 1411 July 2014
Army ERP Services DRAFT Performance Work StatementAQL: See AQL Rating Matrix for Business Relations Performance Standard andapplicable Ratingse. STD: Ensures high quality work force and staff levels at all locationsAQL: See AQL Rating Matrix for Management of Personnel and applicable Ratings3.7Configuration Management3.7.1 Manage and maintain configuration for the system baselineThe Contractor shall manage and maintain the consistency of the system baseline. TheContractor may participate in the Change Control Board (CCB), perform releasemanagement, ma
The Contractor shall deliver and employ system design and management planning tools, which may include: release and maintenance management planning, data conversion/management planning, test support planning, organization and user management planning, and training management planning. Performance Standards/AQLs a.
Then, MRP II extended to ERP systems [5], [8], [9]. Table 1 depicts the evolution of ERP systems. TABLE I. ERP EVOLUTION [5] Year Chronology 2009 ERP Cloud 2000s Extend ERP 1990s ERP 1980s MRP II 1970s MRP 1960s IC There is no single critical factor that can guarantee the success of the ERP system.
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ERP ERP Components ERP Key Resources Multiprocessor End Users :Peripherals Key Components OS Platform. MS-SQL IBM-DB2 DBMS System Traffic Monitoring Remote Access Software:End Users DBA Business ERP Functional Areas ERP and Virtualization. ERP virtual machine (VM) server technology MissionCritical Hardware Virtualization .
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ERP MAS 90, Sage ERP MAS 200, and Sage ERP MAS 200 SQL. This manual also contains information and troubleshooting tips on the configuration of the various operating systems and environments in which the Sage ERP MAS software is supported. The instructions contain detailed technical information on the configuration ofFile Size: 1MB
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