Business English - Express Publishing
ESP Business Ss COVER.qxp ESP Business Ss COVER 3/28/17 19:49 Page 1CAREER PATHS Business EnglishStudent’s BookCareer Paths: Business English is a new educational resource for business professionalswho want to improve their English communication in a work environment. Incorporatingcareer-specific vocabulary and contexts, each unit offers step-by-step instruction thatimmerses students in the four key language components: reading, listening, speaking, andsalary information, doing business with different cultures, quality standards, and businessstrategy.The series is organized into three levels of difficulty and offers over 400 vocabulary termsand phrases. Every unit includes a test of reading comprehension, vocabulary, and listeningskills, and leads students through written and oral production.Included Features: A variety of realistic reading passages Career-specific dialogues 45 reading and listening comprehension checks Over 400 vocabulary terms and phrases Guided speaking and writing exercises Complete glossary of terms and phrasesThe Teacher’s Guide contains detailed lesson plans, a full answer key and audio scripts.The audio CDs contain all recorded material.ISBN 978-0-85777-748-5John Taylor – Jeff Zeterwriting. Career Paths: Business English addresses topics including making introductions,
ESP Business B1.qxp ESP Business B1 29/3/17 8:34 AM Page 1Book1
ESP Business B1.qxp ESP Business B1 30/3/17 10:27 AM Page 2Scope and SequenceUnitTopicReading contextVocabularyFunction1Greetings andGoodbyesGuidebow, cheek, custom, firm, greet, it was nice meetingyou, kiss, pleased to meet, polite, shake handsGiving advice2IntroductionsGuidecolleague, I’d like you to meet, in common, introduce,left out, let me introduce you to, mention, occupation,relationship, steer the conversationMakingintroductions3Small TalkBlogavoid, discuss, flow, involve, living, marital status,religion, small talk, topic, vice Columnget back, have the time, hurt feelings, I’m afraid,phrase, rude, run, take up, time, toneEnding aconversation5OrderingNumbersLetter21st of July, 30th Avenue, continue, directions, first, floor, Correcting ajourney, main entrance, second building, third, threemistakeblocks6FiguresMemoapproximately, currency, estimate, exact, figures,forecast, fraction, percent, percentage, quarterDescribing goodresults7DatesBlog Entryappointment, calendar, deadline, diary, electronicplanner, enter, erase, priority, schedule, up-to-dateCancelling anappointment8Time andExpressionsEmailbook a table, break, early, half past, plan, quarter past,quarter to, sharp, spend, time, waste timeAnnouncing achange9Vacation TimeMemodays holiday, in advance, off, policy, request, sick time, Describing timetime off, vacation time, weekday, weekend10PricesAdvertisementbasic price, exclude, fee, price quote, sales tax,shipping cost, tax, value, VAT, worthDescribing costs11Pay andBenefitsPay Guidecommission, double, earn, minimum wage, overtime,pay review, performance, raise, rate, salaryPolitely denyingrequests12Your JobWebpageaccountant, bank clerk, designer, environment, factoryworker, occupation, office, salesperson, teacherAgreeing with astatement13Types of WorkJob Listingscontract, experience, full time, opportunity, part time,pension plan, permanent, retirement plan, temporary,terminateTalking abouthopes14Getting to Work Blog Postaccomplish, carpool, catch the bus, catch up on,commute, passenger, stop, subway, take the train,traffic jamOffering a seat15Skills andQualificationsapplicant, course, desirable, necessary, on the job,qualification, research, shift, skilled, training unskilledDescribingexperienceJobAdvertisement
ESP Business B1.qxp ESP Business B1 29/3/17 8:34 AM Page 3Table of ContentsUnit 1 – Greetings and Goodbyes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Unit 2 – Introductions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Unit 3 – Small Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Unit 4 – Ending Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Unit 5 – Ordering Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Unit 6 – Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unit 7 – Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Unit 8 – Time and Expressions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Unit 9 – Vacation Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Unit 10 – Prices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Unit 11 – Pay and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Unit 12 – Your Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Unit 13 – Types of Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Unit 14 – Getting to Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Unit 15 – Skills and Qualifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ESP Business B2.qxp ESP Business B2 29/3/17 8:45 AM Page 41Book2
ESP Business B2.qxp ESP Business B2 30/3/17 10:33 AM Page 42Scope and SequenceUnitTopicReading contextVocabularyFunction1Product Details Press Releaseassemble, benefit, come out, develop, distributed by,feature, launch, manufacture, quality, ship fromChangingdeadlines2SellingProductsWebpagedirect sales, e-commerce, item number, mail order, match, Taking productphone order, promise, retailer, shipping, wholesaleorders3ProductProblemsManualcustomer service, guarantee, make, model, receipt,Listingrefund, replacement, return, satisfy, service department, conditionswarranty4TelephoningBlog Postavailable, call you back, connect me to, courtesy,Offering to take aextension, hello, I’m calling from, May I speak to, nicemessagespeaking to, switchboard, thank you for your time, this is5EmailsTutorial@ symbol, attachment, correspondence, delete, emailaddress, formal, forward, informal, message, option,reply to all6LettersManualclosing, enclosure, ending, forward, full name, greeting, Asking forrecipient, return address, salutation, sender, signature confirmation7FaxesPosterconfirmation, cover sheet, document, fax number, faxsomething over, gone through, insert, keypad, resend,subjectAsking for help8Types ofMeetingsPlanner Extractaddress, AGM, arrange, board, brainstorm, cancel,chat, clash, induction, postpone, set up, updateTalking abouttime conflicts9MeetingEtiquetteBlogask for explanation, bicker, disagree, interrupt, jargon,objection, repeat yourself, send your apologies, stateyour opinion, take note, talk over, waste timeDisagreeing withan opinion10Making aPresentationMemoaudience, diagram, eye contact, handout, introduce, move Giving exampleson to, note, outline, prepare, section, slide, summarize11TimeManagementBrochureahead of schedule, behind schedule, completion,Asking for advicedeadline, delay, delegate, distraction, interruption, keeptrack, make up for lost time, prioritize, set, timekeeping12NegotiationsMagazine Articleanticipate, back down, close the deal, compromise,conflicting interests, confrontational, hostile, intense,mutually acceptable, negotiate, trade-off13CustomerServiceManualassure, bring a problem to our attention, customer base, Correcting aexceed expectations, feedback, go beyond the call ofstatementduty, go out of your way, go the extra mile, loyalty,rectify, satisfaction, word of mouth recommendation14Making TravelArrangementsEmailaccommodations, amenities, business class, coach,Talking aboutconfirm, e-ticket, fare, first class, itinerary, layover, rent, pricesreservation15TravelNecessitiesTravel Guidecheck in, contact information, destination, foreigncurrency, inoculation, journey, map, medication,paperwork, passport, travel guideIdentifying aproblemMaking asuggestionExpressingdoubt
ESP Business B2.qxp ESP Business B2 29/3/17 8:45 AM Page 43Table of ContentsUnit 1 – Product Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Unit 2 – Selling Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Unit 3 – Product Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Unit 4 – Telephoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Unit 5 – Emails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Unit 6 – Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unit 7 – Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Unit 8 – Types of Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Unit 9 – Meeting Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Unit 10 – Making a Presentation at a Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Unit 11 – Time Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Unit 12 – Negotiations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Unit 13 – Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Unit 14 – Making Travel Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Unit 15 – Travel Necessities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ESP Business B3.qxp ESP Business B3 29/3/17 8:57 AM Page 81Book3
ESP Business B3.qxp ESP Business B3 29/3/17 8:57 AM Page 82Scope and SequenceUnitTopicReading rdable, asset, core value, endeavor, environmentalissue, foster, gap, initiative, innovation, one step ahead,opportunity, perk, priority, strive, trendStating aproblem2Business inDifferentCulturesGuideavoid, aware, blunder, conscious, customary, etiquette,eye contact, gaffe, hospitality, host, manners, offend,pitfall, surname, on, authoritarian, autonomy, consult, contribute,democratic, distant, empower, limiting, make or break,morale, motivation, paternalistic, eam Building Magazine Articlecreative, delegate, efficiently, flop, gel, harmonious, indepth, objective, passion, practical, review, scrutinize,strategy, thrive, unconventionalCiting anexample5ProductionJobAdvertisementassembly line, conference, defect, manufacturer, measure, Describingoperations, output, oversee, raw materials, recall,experiencespecification, surplus6MarketingMemoavenue, billboard, brand, competitor, consumer,distribution channel, flyer, market research, niche, outlet,packaging, promotion, prospective, range, target market7FinanceEmailassets, balance sheet, deductions, depreciation, earnings, Making aexpenditure, financial report, grant, income, incur, liabilities, predictionnet loss, profit and loss, quarter, revenue8SalesFlyeranalyze, appointment, approach, attentive, capitalize,consultative, deal with, demonstrate, effective, existing,generate, influence, key contact, pitch, ertification, criteria, guideline, ISO, policy, resources,specification, statute, statutory requirementStating anopinion10AchievingPerfectionMagazine Articlebenchmarking, best practice, competitive benchmark,detractor, functional benchmark, internal benchmark,management strategy, method, quality management, efend, dominate, esteemed, foothold, formulate, industry Stating goalsleader, planning, profitability, resource allocation, stabilize,strategic goal, strategy12CompetitionMemoadvantage, bid, booming, competitor, contract, edge,Asking someonegrossing, key player, land, minor player, recommend, threat to be direct13InnovationManualanonymous, creativity, design, entrepreneurship, focusgroup, incentive, innovation, innovator, optimistic,research and development, target audience14GlobalEconomyNewspaperArticledebt, developing country, downturn, economic output,Asking to speakglobalization, gross domestic product, industrialized country, with someoneinterdependence, market, prosperity, trend, Wall Street15Global TradeBlogboost, contradict, controversial, free trade, oversee, quota, Supporting antrade agreement, trade barrier, trade sanction, venue,argumentviolate, WTOMakingsuggestionsDiscussinggood and badresults
ESP Business B3.qxp ESP Business B3 29/3/17 8:57 AM Page 83Table of ContentsUnit 1 – Company Culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Unit 2 – Business in Different Cultures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Unit 3 – Management Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Unit 4 – Team Building . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Unit 5 – Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Unit 6 – Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unit 7 – Finance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Unit 8 – Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Unit 9 – Quality Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Unit 10 – Achieving Perfection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Unit 11 – Business Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Unit 12 – Competition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Unit 13 – Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Unit 14 – Global Economy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Unit 15 – Global Trade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ESP Business B3.qxp ESP Business B3 29/3/17 8:58 AM Page 862Business in Different CulturesGet ready!1 Before you read the passage, etiquettetalk about these questions.1 What are some ways people greeteach other in formal and informalsituations?2 What are some thingsforeigners mightaccidentally do thatare offensive in yourculture?eye contactConducting Business OverseasConducting business overseas is full of pitfalls! There aremany different customs regarding etiquette. you may makea major social gaffe without realizing it! This guide outlinesthe areas where mistakes commonly occur.Consider how you will address your business associate. Itis polite to address someone by their title and surname inmany places.The handshake is recognized worldwide, but in the Statesand Britain people generally shake hands only once, whenthey first meet. Be aware that in Japan, it is rude to makeeye contact when shaking hands, and in many Asiancountries it is customary to bow.If you are invited to someone’s house, you should take a giftto thank them for their hospitality. But be careful! yourchoice of gift is very important. Avoid giving white flowersin Japan or clocks in China because they symbolize death.Be conscious of eating customs. In Europe and the States,you may offend your host if you leave food on your plate.However, in Asia, a clean plate indicates you are still hungry.In conclusion, the best way to conduct businessinternationally is by researching manners and customs.Only this way can you ensure that you won’t make a terriblesocial blunder!Reading2 listen and read this guide to business etiquette.Then, choose the correct answers. Say four thingsyou have learned from the text.1 What should you NOT do when visiting Japan?A give your host a giftVocabulary3 Choose the word which has the same meaning asthe underlined word.1 Looking his client in the eyewhen they shook hands was amajor gaffe.B bow when you meet someoneC leave food on your plate after a mealD look a person in the eyes during an introductionA blunderB hospitality2 What should business travelers do before doing businessother countries?A purchase reasonable giftsgifts2 Her manners were typically British.B learn the country’s languageA pitfallC research the country’s etiquetteB etiquetteD memorize new partner’s surnamesC hospitality3 According to the passage, when do British people shake hands?A when greeting business partners in the morning6C host3 He was conscious that he mustleave some food on his plate.B when first being introduced to someoneA awareC when accepting a giftB customaryD when entering someone’s houseC eye contact
ESP Business B3.qxp ESP Business B3 29/3/17 8:58 AM Page 874 Choose the correct word pair to fill in the blanks. 1 Mr. Sui thanked his for the wonderful .A title — surnameB host — hospitalityC hospitality — pitfall2makingeye contact because it may the other person.A Customary – avoidB Offend — hostC Avoid — offend3 It is to call someone by their title and .A aware — titleB customary — surnameSpeaking7 With a partner, act out the roles below, based on thedialogue from Task 6. Thenswitch roles.USE lANGUAGE SUCH AS:Are you ready for yourbusiness trip?I’m scared I’m going to .It’s customary to .C avoid — hospitality4 There are a number of people can fall into such as notusing a correct .A pitfalls — titleB hosts — surnameC hospitality — eye contactStudent A: you are going on abusiness trip to another country.Explain to Student B that you areworried about: greeting peoplelistening giving gifts5 Student B: your colleague is goingon a business trip abroad and isworried about etiquette. HelpStudent A plan for his or her trip.6 listen to a conversation between two colleaguesabout a business trip. Mark the following statements astrue (T) or false (F).1The speakers are taking a trip to Japan together.2The woman asks th
ISBN 978-0-85777-748-5 Career Paths: Business English is a new educational resource for business professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that
Express VPN 8.5.3 Crack Activation Code Mac 2020 [Latest] . mobiledit forensic express activation code, spyder 3 express activation code, roku express activation code, vpn express activation code 2021, express vpn activation code, express vpn . a fantastic IP link system for your pc,
Acquire Express VIs: DAQ Assistant Express VI Instrument I/O Assistant Express VI Simulate Signal Express VI Read from Measurement File Express VI. 17 Building a Simple VI -Analyze Analyze Express VIs: Amplitude and Level Measurements Express VI Statistics Express VI
Express Publishing ISBN 978-1-84216-804-2 mission teacher_mission teacher 31/01/2013 7:16 ΜΜ Page 1. Virginia Evans – Jenny Dooley Teacher’s Book MISSION 1 CONTENTS KEY_MISSION 1 CONTENTS KEY 31/01/2013 7:29 ΜΜ Page 1. Published by Express Publishing Liberty House, Greenham Business Park, Newbury, Berkshire RG19 6HW Tel: (0044) 1635 817 363 Fax: (0044) 1635 817 463 e-mail: inquiries .
5 4 3 2 Express Publishing PHOTOCOPIABLE 31 GAME 04 Spark2 INT Ss Portfolio_Mod 4_04 Spark2 INT Ss Portfolio_Mod 4 13/06/2011 9:03 ΜΜ Page 31. 1 9 8 7 6 5 4 3 2 32 Express Publishing PHOTOCOPIABLE Resource Activities b) Use four geographical features from Ex. 1a to complete the sentences below. 1 He lives in a fishing village on the east . of the island. 2 The climbers rested when .
Title: Std. 5th Perfect English Balbharati Workbook, English Medium (MH Board) Author: Target Publications Subject: English Balbharati Keywords: 5th std books maharashtra board, fifth standard english medium maharashtra board, 5th std english book, 5th std english digest, 5th std english lessons, std v english book, 5th standard english guide maharashtra b
French English or German English; instead we have a variety of English spoken in India, such as Hindi English, Bengali English, Urdu English, Tamil English, Kannada English, Malayalam English, Telugu English based on all these variations it can be named as Ind
vii Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1 Cisco Unity Express Release 1.1 Preface This preface describes the purpose, audience, and conventions of the Cisco Unity Express GUI Administrator Guide for CallManager Express, and provides information on obtaining related documentation and technical assistance.
PCI/104-Express to PCI Express Cable adapter allows testing and development of a x1 lane PCI Express device outside of the PCIe/104 and/or PCI/104-Express system stack using the PCI Express cabling specification. Includes support for longer PCI Express c
