EMC RepliStor For Microsoft Windows Error Message And
EMCRepliStor for Microsoft WindowsERROR MESSAGE AND CODE GUIDEP/N 300-002-826REV A02EMC CorporationCorporate Headquarters:Hopkinton, MA 01748-91031-508-435-1000www.emc.com
Copyright 2003 - 2005 EMC Corporation. All rights reserved.Printed November, 2005EMC believes the information in this publication is accurate as of its publication date. Theinformation is subject to change without notice.THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS IS." EMC CORPORATIONMAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THEINFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIEDWARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.Use, copying, and distribution of any EMC software described in this publication requires anapplicable software license.Trademark InformationiiEMC RepliStor for Microsoft Windows Error Message and Code Guide
ContentsPreface. vChapter 1IntroductionConventions Used in This Guide. 1-2Chapter 2Critical Error MessagesCritical Messages . 2-2107 . 2-2108 . 2-2113 . 2-2114 . 2-2119 . 2-2120 . 2-3121 . 2-3124 . 2-3126 . 2-3131 . 2-4132 . 2-4134 . 2-4136 . 2-4227 . 2-4247 . 2-5248 . 2-5250 . 2-5258 . 2-5269 . 2-5270 . 2-6309 . 2-6310 . 2-6311 . 2-6EMC RepliStor for Microsoft Windows Error Message and Code Guideiii
Contents312 . 2-7313 . 2-7504 . 2-7534 . 2-7543 . 2-7544 . 2-7545 . 2-8546 . 2-8547 . 2-8549 . 2-8589 . 2-8672 . 2-8679 . 2-9684 . 2-9685 . 2-92000 . 2-92001 . 2-92004 . 2-102006 . 2-102007 . 2-102008 . 2-102009 . 2-112014 . 2-112015 . 2-112017 . 2-112018 . 2-112019 . 2-112020 . 2-122022 . 2-122023 . 2-122024 . 2-122025 . 2-122028 . 2-132029 . 2-132030 . 2-132031 . 2-132032 . 2-132033 . 2-132036 . 2-142037 . 2-142038 . 2-142039 . 2-142040 . 2-14ivEMC RepliStor for Microsoft Windows Error Message and Code Guide
PrefaceAs part of an effort to improve and enhance the performance and capabilitiesof its product line, EMC from time to time releases revisions of its hardwareand software. Therefore, some functions described in this guide may not besupported by all revisions of the software or hardware currently in use. Forthe most up-to-date information on product features, refer to your productrelease notes.If a product does not function properly or does not function as described inthis guide, please contact your EMC representative.AudienceOrganizationThis guide is part of the RepliStor documentation set. The primaryaudience for this guide is anyone responsible for using RepliStor.This guide consists of the following:Chapter 1, Introduction, describes the conventions used in this guide.Chapter 2, Critical Error Messages, lists the RepliStor critical errorcodes and messages. The error codes and messages, and the pages onwhich you can find them are listed in the Table of Contents.RelatedDocumentationThe following documents, available on the Legato website athttp://web1.legato.com/cgi-bin/catalog?sf Releases,provide additional information about the RepliStor software: EMC RepliStor for Microsoft Windows Version 6.0 Administrator’sGuide, P/N 300-002-464, REV A01 EMC RepliStor for Microsoft Windows Version 6.0 Installation Guide,P/N 300-002-463, REV A01 EMC RepliStor for Microsoft Windows Version 6.0 Release Notes, P/N300-002-461, REV A03EMC RepliStor for Microsoft Windows Error Message and Code Guidev
PrefaceAn extensive archive of product documentation is available athttp://web1.legato.com/cgi-bin/catalog?sf Releases. Mostof the documents are in Adobe Acrobat Portable Document Format(PDF), and can be viewed by downloading and installing the AdobeAcrobat Reader. The Reader is available in the /viewers/acroreaddirectory on the Legato Documentation Suite CD-ROM, or directlyfrom Adobe at www.adobe.com. To install and use the Reader on thepreferred platform, refer to the instructions in the CD-ROM’s/viewers/acroread/readme.txt file or at the Adobe website.TypographicalConventionsThis document uses the following typographic conventions andsymbols to make information easier to access and understand.A note presents information that is important, but not hazard-related.AVANT GARDEKeystrokesPalatino,bold Palatino,italic Dialog box, button, icon, and menu items in textSelections you can make from the user interface,including buttons, icons, options, and fieldnamesNew terms or unique word usage in textCommand line arguments when used in textBook titlesCourier,italicArguments used in examples of command linesyntax.CourierSystem prompts and displays and specificfilenames or complete paths. For example:working root directory [/user/emc]:c:\Program Files\EMC\Symapi\dbCourier,bold symmpoll -p viUser entry. For example:Options in command line syntaxEMC RepliStor for Microsoft Windows Error Message and Code Guide
PrefaceWhere to Get HelpFor questions about technical support, call your local sales office orservice provider.If you have a valid EMC service contract, contact EMC CustomerSupport at:United States: (800) 782-4362 (SVC-4EMC)Canada:(800) 543-4782 (543-4SVC)Worldwide:(508) 497-7901Follow the voice menu prompts to open a service call and select theapplicable product support.If you are located outside North America, call the nearest EMC officefor technical assistance.Sales and CustomerService ContactsFor the list of EMC sales locations, please access the EMC home pageat:http://emc.com/contact/For additional information on the EMC products and servicesavailable to customers and partners, refer to the EMC PowerlinkWebsite at:http://powerlink.emc.comYour CommentsYour suggestions will help us continue to improve the accuracy,organization, and overall quality of the user publications. Please senda message to techpub comments@emc.com with your opinions ofthis guide.Your technical enhancement suggestions for future developmentconsideration are welcome. To send a suggestion, log on tohttp://powerlink.emc.com, follow the path Support, ContactSupport, and choose Software Product Enhancement Request fromthe Subject menu.EMC RepliStor for Microsoft Windows Error Message and Code Guidevii
PrefaceviiiEMC RepliStor for Microsoft Windows Error Message and Code Guide
1Invisible Body TagIntroductionThis chapter describes how to use this guide. The topic in this chapteris: Conventions Used in This Guide.1-2Introduction1-1
Introduction1Conventions Used in This GuideChapter 2 of this guide includes a list of critical messages you mayreceive while using EMC RepliStor . Figure 1-1 illustrates theconventions used in this guide.Critical MessagesError code numbers arearranged in sequence.108Message: Fatal failure to allocate memory for %1/%2Cause: The device driver attempted to allocate internal memory for theobject specified.Action: Increase the size of the paging file and then reboot the system.114Message: Registry error (fatal) retrieving %1. %n%2Cause: A registry value required for RepliStor to run cannot be read.Action: Reinstall RepliStor.This is the error codemessage text.An explanation of eacherror message containingthe cause of the error andthe recommended actionfollows the error codenumber and text.Figure 1-1Conventions Used in this GuideYou can find a collated list of all messages covered in this guide andthe pages on which they appear in the Table of Contents.1-2EMC RepliStor for Microsoft Windows Error Message and Code Guide
2Invisible Body TagCritical Error MessagesThis chapter lists and describes the critical error messages reportedby RepliStor, the reason for the message, and the recommended useraction. Errors with numbers 2000 and higher are generated by theRepliStor kernel driver. These errors are mostly used to help EMCCustomer Support diagnose replication problems.The topic in this chapter is: Critical Messages.2-2Critical Error Messages2-1
Critical Error Messages2Critical Messages107Message: Fatal failure to allocate memory for %1Cause: The device driver attempted to allocate internal memory forthe object specified.Action: Increase the size of the paging file and then reboot thesystem.108Message: Fatal failure to allocate memory for %1/%2Cause: The device driver attempted to allocate internal memory forthe object specified.Action: Increase the size of the paging file and then reboot thesystem.113Message: Process create failed for %1. %n%2Cause: A process could not be created. This could be a result ofrunning a script file that did not exist or was specified incorrectly.Action: The message text will show which process could not bestarted and the reason. Fix the script reference and/or determine whythe script failed.114Message: Registry error (fatal) retrieving %1. %n%2Cause: A registry value required for RepliStor to run cannot beread.Action: Reinstall RepliStor.119Message: The time for running the %1 demo has expired!Please call Sales Representative to order a retailversion.Cause: The RepliStor demo has expired.Purchase a retail version of RepliStor by contacting your local EMCsales office. For the list of EMC sales locations, please access the EMChome page at http://emc.com/contact.2-2EMC RepliStor for Microsoft Windows Error Message and Code Guide
Critical Error Messages120Message: Invalid or non-existent license key.Cause: You are using either an invalid or non-existent RepliStorlicense key.Action: To license and register RepliStor, go to the EMC Legato licensing website. For questions about licensing, use one of thefollowing contact methods:Licensing and RegistrationContactEMC Legato licensing e number(650) 812 6000 (option 3, option 2)a 31 23 554 8881bFax number(650) 745-1477a 31 23 554 to.comba. Contact information for the Americas, Asia, and the Pacific.b. Contact information for Europe, the Middle East, and Africa.121Message: Event wait exceeded max error count %1. %n%2Cause: This indicates an internal error.Action: Contact EMC Customer Support.124Message: File create error (fatal) %1. %n%2Cause: Error creating the specified file in the RepliStor datadirectory.Action: This error may indicate that required files or directories forRepliStor to run have been deleted or have become inaccessible. Theaction depends on the file that cannot be created (replaces the %1),and the error that occurred (replaces the %2).126Message: File open error (fatal) %1. %n%2Cause: Error opening the specified file in the RepliStor datadirectory.Action: This error may indicate that required files or directories forRepliStor to run have been deleted or have become inaccessible. Theaction depends on the file that cannot be opened (replaces the %1),and the error that occurred (replaces the %2).Critical Messages2-32
Critical Error Messages2131Message: File read error (fatal) %1. %n%2Cause: Error reading the specified file in the RepliStor datadirectory.Action: This error may indicate that required files or directories forRepliStor to run have been deleted or have become inaccessible. Theaction depends on the file that cannot be opened (replaces the %1),and the error that occurred (replaces the %2).132Message: File write error (fatal) %1. %n%2Cause: Error writing to the specified file in the RepliStor datadirectory.Action: This error may indicate that required files or directories forRepliStor to run have been deleted or have become inaccessible. Theaction depends on the file that cannot be opened (replaces the %1),and the error that occurred (replaces the %2).134Message: File write mismatch (fatal) %1. Wrote %2, actual%3.Cause: Error writing to the specified file in the RepliStor datadirectory.Action: This error may indicate that required files or directories forRepliStor to run have been deleted or have become inaccessible. Theaction depends on the file that cannot be opened (replaces the %1),and the error that occurred (replaces the %2).136Message: File position error (fatal) %1 to offset %2. %n%3Cause: Error setting file position on the specified file in theRepliStor data directory.Action: This error may indicate that required files or directories forRepliStor to run have been deleted or have become inaccessible. Theaction depends on the file that cannot be opened (replaces the %1),and the error that occurred (replaces the %2).227Message: Fatal error repositioning to offset %1 fromoffset %2 in kernel %3 after command rewrite. %n%4Cause: After updating a kernel log command, the process could notposition back to the next message to process.Action:1. Use the Windows error text to resolve the problem.2. Restart the service.2-4EMC RepliStor for Microsoft Windows Error Message and Code Guide
Critical Error Messages247Message: ! ! ! ERROR ! ! ! A wrong version %1 of the %2Driver is running. You must reinstall %3 since it notcompatible with this version of Windows (%4.%5).Cause: When the kernel driver responded with its operating systemversion, it was not compatible with the operating system.Action: Reinstall.248Message: No response to kernel poll. %n%1Cause: The process polled the kernel driver for status and the driverfailed to communicate.Action: Use the Windows error text to resolve the problem and thenrestart the service.250Message: ! ! ! WARNING ! ! ! %1 Driver cannot be started.%n%2Cause: Kernel driver could not load into the kernel or it was unableto start correctly.Action:1. Reboot the affected server.2. If the error message persists, reinstall RepliStor.3. If the error is still encountered after the reinstall, call EMCCustomer Support.258Message: The error threshold for previous error reached.Process will terminate.Cause: Invalid OC nnnnn log files were encountered.Action: Perform a Delete Data Directory and resynchronize allspecifications.269Message: ! ! ! ERROR ! ! ! A wrong version %1 of the %2Driver is running. Expected version %3. Probable cause:Must reboot after an install.Cause: The driver does not match the version or build expected bythe service and is not compatible with the service. The driver isignored and no mirroring or synchronization can take place.However, existing data is forwarded to target sites. This error usuallyoccurs because the system was not rebooted after installation and thenew driver is not running.Critical Messages2-52
Critical Error Messages2Action:1. Reboot the machine.2. If the error persists, uninstall and then reinstall.270Message: Mirroring and Receiving have been stopped. FreeDisk has reached %1MB.Cause: Free disk space has reached the requested stop point.Mirroring has stopped and has blocked remote (source) sites fromsending any more data. Receiving resumes automatically when diskspace reaches the initial notify point.Action:1. Determine the cause of disk space usage and correct the problem.2. Resynchronize the source files to the target and start mirroring.309Message: Can't create server thread. %n%1Cause: The main RepliStor service thread did not start.Action: This may indicate a serious server problem. The error codeshould describe the issue. A reinstall may be necessary.310Message: Server thread never initialized.Cause: The main service routine waited for the main applicationthread to initialize but it never did. This is a fatal error and theprocess terminates.Action:1. Check the message log and the Windows event log for reasonsthat may have caused the thread not to initialize.2. If the problem persists, contact EMC Customer Support.311Message: Server thread wait failed. %n%1Cause: While the main service routine was waiting for the mainapplication thread to initialize, the wait function returned an error.This is a fatal error and the process will terminate.Action:1. Check the message log and the Windows event log for reasonsthat may have caused the thread not to initialize.2. If the problem persists, contact EMC Customer Support.2-6EMC RepliStor for Microsoft Windows Error Message and Code Guide
Critical Error Messages312Message: StartServiceCtrlDispatcher failed. %n%1Cause: Communication with the service control manager failed.Action: This may indicate a serious server problem. The error codeshould describe the issue. A reinstall may be necessary.313Message: SetServiceStatus failed. %n%1Cause: The main service routine tried to report its status to theservice control manager and the report failed.Action:1. Check the message log and the Windows event log for reasonsthat may have caused the failure.2. If the problem persists, contact EMC Customer Support.504Message: The KernelCache may be corrupt and mirrored datamay been lost. A Delete Data Dir needs to be performed.Cause: Data within the KernelCache has become corrupt.Action: Perform a Delete Data Directory. Resynchronize allspecifications.534Message: Error: waiting on too many events (%1)Cause: This indicates an internal error.Action: Contact EMC Customer Support.543Message: Unable to attach to or create the shared memorycontaining performance data.Cause: This indicates an internal error.Action: Contact EMC Customer Support.544Message: Unable open "Performance" key of'HKEY LOCAL MACHINE\%1' in registy. Status code isreturned in data.Cause: Missing/deleted or locked registry key containingperformance monitor information.Action:1. Ensure the registry is open and the required registry key exists.2. If the registry entry is missing or corrupt, reinstall RepliStor.Critical Messages2-72
Critical Error Messages2545Message: Unable to read the "First Counter" value underthe Performance Key. Status code is returned in data.Cause: Missing/deleted or locked registry key containingperformance monitor information.Action:1. Ensure the registry is open and the required registry key exists.2. If the registry entry is missing or corrupt, reinstall RepliStor.546Message: Unable to read the "First Help" value under thePerformance Key. Status code is returned in data.Cause: Missing/deleted or locked registry key containingperformance monitor information.Action:1. Ensure the registry is open and the required registry key exists.2. If the registry entry is missing or corrupt, reinstall RepliStor.547Message: Unable to gain ownership of mutex: %1.Cause: This indicates an internal error.Action: Contact EMC Customer Support.549Message: Unable to release ownership of mutex: %1Cause: This indicates an internal error.Action: Contact EMC Customer Support.589Message: Timeout waiting for all sites to synchronizeafter Kernel Cache reset: %1Cause: While attempting to switch back to the KernelCache afterusing OC nnnnn files, all sites could not be reset to the KernelCachewithin the time allocated.Action: Perform a Delete Data Directory, and resynchronize allspecifications.672Message: The %1 Service did not shut down cleanly. Allspecifications may need to be re-synchronized on thisserver, as well as all specifications where this server isa target.Cause: An unscheduled server outage/blue screen caused theserver to crash.Action: Re-synchronize all specifications on this server, as well as allspecifications where this server is a target.2-8EMC RepliStor for Microsoft Windows Error Message and Code Guide
Critical Error Messages679Message: Encrypted File Protect Slot table overflow (%1)Cause: An internal error occurred replicating NTFS encrypted files.Action: Contact EMC Customer Support.684Message: Free Disk has reached %1MB. Disk Space MonitorAuto-recover starting. The data directory will be deletedand all specs will be re-synchronized.Cause: Auto Recover is configured. The configured threshold hasbeen reached.Action: No action required. RepliStor will automatically recover andresynchronize after performing the delete data directory operation.685Message: Disk Space Monitor Auto-recover has beendisabled. After deleting the data directory, the freedisk space is still under the STOP value (%1MB).Cause: Auto Recover is configured. The configured threshold hasbeen reached. After performing a Delete Data Directory, the free diskspace is still under the Stop value. Mirroring has been automaticallyturned off.Action:1. Free up disk space.2. Turn Mirroring back on.3. Resynchronize all specifications.2000Message: Kernel log file disk is full. Kernel not active.Cause: The kernel driver could not write mirrored data to the kernelOC nnnnn log file.Action:1. Create more room for the kernel log files. The service may not bedeleting the log files because a site is blocked.2. Turn Mirroring back on.3. Resynchronize all specifications.2001Message: Kernel log file write error. Kernel not active.Cause: Kernel driver could not write update data to the OC nnnnnfile. Mirroring has stopped.Action:1. Make room on the disk for the log files.Critical Messages2-92
Critical Error Messages22. Turn Mirroring back on.3. Resynchronize files that may contain lost updates.2004Message: Allocation Error (%2). Kernel not active.Cause: The kernel tried to allocate memory and failed. Sincereplication failed and data may be missing, further mirroring hasbeen turned off. This message suggests a serious operating systemproblem.Action:1. Determine what is causing the operating system resources to beused up; remove or reconfigure.2. Turn Mirroring back on.3. Resynchronize files that may contain lost updates.4. If this error persists, contact EMC Customer Support.2006Message: IoQueryFileName failed (%2).Cause: This indicates an internal error.Action: Contact EMC Customer Support.2007Message: Attach failed (%2).Cause: Replistor kernel failed to attach to specified device.Action: If the device does not exist on the system, and will not beused for replication, this error can be ignored. If the device exists andneeds to be attached to for replication, please contact EMC CustomerSupport.2008Message: Create device failed (%2).Cause: RepliStor kernel was unable to create a device that is neededto capture I/O operations or recognize newly mounted drives. Thiscould result from unavailable resources, programming orconfiguration issues. The result is that no replication takes place onthe drive the device create failed for, or newly-mounted drives arenot recognized.Action: If the problem persists, contact EMC Customer Support.2-10EMC RepliStor for Microsoft Windows Error Message and Code Guide
Critical Error Messages2009Message: Wait failed (%2).Cause: RepliStor kernel made an API call to wait on an event eitherwhile creating a device or issuing an I/O. This represents an internalcoding error or an operating system resource problem.Action: If the problem persists, contact EMC Customer Support.2014Message: File set size failed (%2).Cause: RepliStor kernel was setting the size of the kernel cacheduring initialization and an error was returned.Action: Reconfigure the kernel cache to a reasonable size or adjustpermission and try again. If the problem persists, contact EMCCustomer Support.2015Message: File write failed (%2).Cause: A file write operation was attempted on the target serverand failed.Action:1. Ensure the target disk device is accessible with sufficient freespace to receive the file.2. Check event log for disk I/O errors and/or failures.2017Message: File open failed (%2).Cause: During a synchronization a file pointer is placed into theKernelCache. Once the Replistor driver gets to this link, it attemptsto read and send the file to the target system. However, in this case,the file was deleted or moved on the source.Action: No action required.2018Message: Security Descriptor create failed (%2).Cause: RepliStor kernel could not create a security descriptor andreceived this error. This can occur during the initialization of thekernel cache or when mapping
EMC Corporation Corporate Headquarters: Hopkinton, MA 01748-9103 1-508-435-1000 www.emc.com EMC RepliStor for Microsoft Windows ERROR MESSAGE AND CODE GUIDE P/N 300-002-826 REV A02. . EMC CORPORATION MAKES NO REPR
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