Salesforce Accessibility Conformance Report
Salesforce Accessibility Conformance ReportVPAT (Voluntary Product Accessibility Template ) version 2.4Name of Product/Version:Salesforce Maps Add-OnsSpring ‘21Report Date:January 2021Product Description:Salesforce Maps empowers the workforce on every journey, at every location, withadd-ons for complex routes, territory optimization, and live updates from the field.Contact information:accessibility@salesforce.comThe scope of this ACR includes features of the Salesforce Maps Add-Ons (Desktop).The features include Territory Planning and Advanced Route.Notes:Evaluation Methods Used:The features related to the Maps Core (Desktop) are out of this ACR. For moreinformation, please visit Salesforce Product Accessibility Status athttps://www.salesforce.com/company/legal/508 accessibilityConformance to the listed accessibility standards has been evaluated using a combinationof static analysis tools and manual testing with assistive technologies. The followingoperating system, browsers, toolsets, and screen readers are used for evaluation:Windows 10, JAWS/Chrome, NVDA/Firefox, manual accessibility testing, and keyboardtesting with visual focus.
Applicable Standards/GuidelinesThis report covers the degree of conformance for the following accessibility standard/guidelines:Standard/GuidelineWeb Content Accessibility Guidelines 2.0Web Content Accessibility Guidelines 2.1Revised Section 508 standards published January 18, 2017, and correctedJanuary 22, 2018EN 301 549 Accessibility requirements suitable for public procurement of ICTproducts and services in Europe - V3.1.1 (2019-11)Included in ReportLevel A (Yes)Level AA (Yes)Level AAA (No)Level A (Yes)Level AA (Yes)Level AAA (No)YesYesTermsThe terms used in the Conformance Level information are defined as follows: Supports: The functionality of the product has at least one method that meets the criterion without knowndefects or meets with equivalent facilitation.Partially Supports: Some functionality of the product does not meet the criterion.Does Not Support: The majority of product functionality does not meet the criterion.Not Applicable: The criterion is not relevant to the product.Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0Level AAA.WCAG 2.x ReportTables 1 and 2 also document conformance with: EN 301 549: Chapter 9 - Web, Sections 10.1-10.4 of Chapter 10 - Non-Web documents, and Sections 11.1-11.4and 11.8.2 of Chapter 11 - Non-Web Software (open and closed functionality), and Sections 12.1.2 and 12.2.4 ofChapter 12 – Documentation.Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3Electronic Support Documentation.Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, completeprocesses, and accessibility-supported ways of using technology as documented in the WCAG 2.0 ConformanceRequirements.
Table 1: Success Criteria, Level ACriteriaConformanceLevelRemarks and Explanations1.1.1 Non-text Content (Level A)Also applies to:EN 301 549 Criteria 9.1.1.1 (Web) 10.1.1.1 (Non-web document) 11.1.1.1.1 (Open Functionality Software) 11.1.1.1.2 (Closed FunctionalitySoftware) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)PartiallySupports1.2.1 Audio-only and Video-only (Prerecorded)(Level A)Also applies to:EN 301 549 Criteria 9.1.2.1 (Web) 10.1.2.1 (Non-web document) 11.1.2.1.1 (Open Functionality Software) 11.1.2.1.2.1 and 11.1.2.1.2.2 (ClosedSoftware) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)Not ApplicableSalesforce Maps Add-Ons (Desktop) features do notinclude prerecorded audio-only or video-only as astandard default functionality.1.2.2 Captions (Prerecorded) (Level A)Also applies to:EN 301 549 Criteria 9.1.2.2 (Web) 10.1.2.2 (Non-web document) 11.1.2.2 (Open Functionality Software) 11.1.2.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)Not ApplicableSalesforce Maps Add-Ons (Desktop) features do notinclude prerecorded audio or video as a standarddefault functionality.The images provided within the Salesforce Maps AddOns (Desktop) have a meaningful alternative (alt) textdescription. Non-relevant or decorative images havenull alt attributes or are inserted as a backgroundimage.Salesforce Maps Add-Ons (Desktop) does not useCAPTCHA for any content access.However, there are a few exceptions: Many informative and decorative images using SVGelements lack alternative information ormeaningful representation of the graphic, todescribe to the assistive technology. The different color legends provided to identify thevarious “Territories” available within the “Legends”section do not contain any alternative informationor meaningful representation of the color icon.
CriteriaConformanceLevelRemarks and Explanations1.2.3 Audio Description or Media Alternative(Prerecorded) (Level A)Also applies to:EN 301 549 Criteria 9.1.2.3 (Web) 10.1.2.3 (Non-web document) 11.1.2.3.1 (Open Functionality Software) 11.1.2.3.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)Not ApplicableSalesforce Maps Add-Ons (Desktop) features do notinclude any audio description or time-based mediaalternative for any of the prerecorded video contentprovided as part of the standard website.1.3.1 Info and Relationships (Level A)Also applies to:EN 301 549 Criteria 9.1.3.1 (Web) 10.1.3.1 (Non-web document) 11.1.3.1.1 (Open Functionality Software) 11.1.3.1.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)PartiallySupportsSalesforce Maps Add-Ons (Desktop) user interfacecontains semantic markup (headings, lists, etc.) todesignate headings and emphasized text. Headings andWAI-ARIA landmarks, identity, role, operation, and stateare used to help convey the presentation to assistivetechnologies. A descriptive text is used to indicate thevarious types of content and controls, and therelationships between them. The form label elementsare correctly associated and placed in-line with the formfields.However, there are a few exceptions: Modal windows within “Salesforce Maps Add-Ons”are not structured properly; as once they areopened, the assistive technology does not informblind or visually impaired users about the modalheading and information.The toast/alert notification displayed on some ofthe screens is not announced by the assistivetechnology across Salesforce Maps Add-Ons.Some of the table column headers within the“Salesforce Maps Add-Ons” pages are notappropriately structured to identify the relationshipbetween column headers and table cells.The first column header is provided with empty cellinformation within the “Create Data Set” and“Setup – Legend” modal windows.The change in a state for “Show” and “Hide”collapsible options available within the “TerritoryPlanning – Layers” screen is not announcedproperly by the assistive technology.
ConformanceLevelRemarks and Explanations1.3.2 Meaningful Sequence (Level A)Also applies to:EN 301 549 Criteria 9.1.3.2 (Web) 10.1.3.2 (Non-web document) 11.1.3.2.1 (Open Functionality Software) 11.1.3.2.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)SupportsSalesforce Maps Add-Ons (Desktop) is developed in ameaningful and correct reading sequence that can beprogrammatically determined. As an example, inputsand labels are contained within the same divisionelement and listed in a meaningful sequence.1.3.3 Sensory Characteristics (Level A)Also applies to:EN 301 549 Criteria 9.1.3.3 (Web) 10.1.3.3 (Non-web document) 11.1.3.3 (Open Functionality Software) 11.1.3.3 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)SupportsAll instructions for operating within Salesforce MapsAdd-Ons (Desktop) user interface content is provided ina textual format. Instructions and operating content donot rely on shape, size, or visual location, nor uponsound.1.4.1 Use of Color (Level A)Also applies to:EN 301 549 Criteria 9.1.4.1 (Web) 10.1.4.1 (Non-web document) 11.1.4.1 (Open Functionality Software) 11.1.4.1 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)PartiallySupportsSalesforce Maps Add-Ons (Desktop) does not use coloralone to distinguish the importance of a visual element.The textual representation is always used as the primarymechanism for conveying information. Menus and tabsuse highlighting to indicate the current location. TheWAI-ARIA role and selected state also communicate theproper information.CriteriaHowever, there are a few exceptions: Some of the selected elements are not announced asselected or pressed by the assistive technology, asdisplayed visually by the color or checkmark icon. Error and validation messages are indicated solely bycolor but not announced by the assistive technology.
CriteriaConformanceRemarks and ExplanationsLevel1.4.2 Audio Control (Level A)Also applies to:EN 301 549 Criteria 9.1.4.2 (Web) 10.1.4.2 (Non-web document) 11.1.4.2 (Open Functionality Software) 11.1.4.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)NotApplicableSalesforce Maps Add-Ons (Desktop) pages do not includeaudio or video content by default.2.1.1 Keyboard (Level A)Also applies to:EN 301 549 Criteria 9.2.1.1 (Web) 10.2.1.1 (Non-web document) 11.2.1.1.1 (Open Functionality Software) 11.2.1.1.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)PartiallySupportsSalesforce Maps Add-Ons (Desktop) supports standardkeyboard navigation and input functions (pressing [Tab]to move between input fields, pressing the arrow keys tomove between list items, and pressing [Space] or [Enter]to make selections).However, there are a few exceptions: Some of the interactive UI element controls such as“Menus”, “Dialog Panel”, “Buttons”, “SelectDropdown”, “Images” and hyperlinks availablewithin “Maps Add-Ons (Desktop)” are not accessiblewith the keyboard. The “Calendar Days” cells on the “Calendar” viewavailable within the “Maps Advanced Route” pageare not reachable or accessible using the keyboardand not announced by the assistive technology. Some of the tooltip information available on thenavigation elements within the “Maps Add-Ons(Desktop)” are not announced by the assistivetechnology or available for the keyboard users. The second level “Expand” and “Collapse” arrowoptions available within the “Browser” modalwindow are not accessible using the keyboard. The “Time Picker” icon and “List Menu” availablewithin the “Settings” modal window are notaccessible or cannot be opened with the keyboard. The “Drag and Drop” sort order position changeavailable within the “Layers” and “Setup - Legend”sections cannot be performed or moved using thekeyboard. The “Left Panel” control to display the steps for“New Visit Plan” information is not directlyaccessible and/or announced by the assistivetechnology once it is opened.
CriteriaConformanceRemarks and ExplanationsLevel2.1.2 No Keyboard Trap (Level A)Also applies to:EN 301 549 Criteria 9.2.1.2 (Web) 10.2.1.2 (Non-web document) 11.2.1.2 (Open Functionality Software) 11.2.1.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)PartiallySupports2.1.4 Character Key Shortcuts (Level A 2.1 only)Also applies to:EN 301 549 Criteria 9.2.1.4 (Web) 10.2.1.4 (Non-web document) 11.2.1.4.1 (Open Functionality Software) 11.2.1.4.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 – Does not applyNotApplicableSalesforce Maps Add-Ons (Desktop) does not provideany keyboard shortcuts for the standard controls andcontent.2.2.1 Timing Adjustable (Level A)Also applies to:EN 301 549 Criteria 9.2.2.1 (Web) 10.2.2.1 (Non-web document) 11.2.2.1 (Open Functionality Software) 11.2.2.1 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)SupportsSalesforce Maps Add-Ons (Desktop) provides sessiontime alerts and provides options to select an additionaltime for continuing the login session. Other than thiscapability, there are no other features or functionalitiesthat require any time limits.Salesforce Maps Add-Ons (Desktop) features supportstandard keyboard navigation and ensure that keyboardusers cannot be trapped in a subset of content. Thekeyboard focus is not locked or trapped at any pageelement.However, there are a few exceptions: The keyboard focus gets "trapped" within the “Leavea Comment” input box available in the “Map” area,resulting in leaving the keyboard-only users with noway to return to other content. The keyboard focus gets "trapped" within the datatables available in the “Global Setting – Legend”screen.
CriteriaConformanceRemarks and ExplanationsLevel2.2.2 Pause, Stop, Hide (Level A)Also applies to:EN 301 549 Criteria 9.2.2.2 (Web) 10.2.2.2 (Non-web document) 11.2.2.2 (Open Functionality Software) 11.2.2.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)NotApplicableSalesforce Maps Add-Ons (Desktop) does not includemoving, blinking, scrolling, or auto-updating information.2.3.1 Three Flashes or Below Threshold (Level A)Also applies to:EN 301 549 Criteria 9.2.3.1 (Web) 10.2.3.1 (Non-web document) 11.2.3.1 (Open Functionality Software) 11.2.3.1 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)NotApplicableSalesforce Maps Add-Ons (Desktop) core interface doesnot contain any type of flashes or flashing objects.2.4.1 Bypass Blocks (Level A)Also applies to:EN 301 549 Criteria 9.2.4.1 (Web) 10.2.4.1 (Non-web document) – Does notapply 11.2.4.1 (Open Functionality Software) –Does not apply 11.2.4.1 (Closed Software) – Does notapply 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) – Does not apply tonon-web software 504.2 (Authoring Tool) 602.3 (Support Docs) – Does not apply tonon-web docsSupportsSalesforce Maps Add-Ons (Desktop) contains “Skipnavigation” and “Skip to main content” links at the topof every page to bypass the top header and navigation,respectively. The pages contain marked headings andWAI-ARIA landmarks to help users rapidly navigate tothe desired content.
CriteriaConformanceRemarks and ExplanationsLevel2.4.2 Page Titled (Level A)Also applies to:EN 301 549 Criteria 9.2.4.2 (Web) 10.2.4.2 (Non-web document) 11.2.4.2 (Open Functionality Software) Does not apply 11.2.4.2 (Closed Software) – Does notapply 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)SupportsSalesforce Maps Add-Ons (Desktop) contains meaningfuland relevant page titles that indicate the topic orpurpose of each page.2.4.3 Focus Order (Level A)Also applies to:EN 301 549 Criteria 9.2.4.3 (Web) 10.2.4.3 (Non-web document) 11.2.4.3 (Open Functionality Software) 11.2.4.3 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)PartiallySupportsSalesforce Maps Add-Ons (Desktop) user interface andcontrols are navigated sequentially by tabbing throughthe various inputs and labels. The user controls receivekeyboard focus in the same tab order in which they arepresented visually. Salesforce Maps Add-Ons (Desktop)uses semantically correct markup, ensuring that themarkup matches the visual presentation of content onthe page.However, there are a few exceptions: The modal windows are not directly accessible whenopened, as the keyboard focus is not set inside themodal unless the item is selected using mouseinteraction. The keyboard focus does not return appropriatelyfrom the modal windows to the appropriate location(link or button) from which it was triggered. The current keyboard focus order is not providedcorrectly for the “Username” combo box within the“Maps Advanced Route” page, as the current focusmoves from the “Search” input field to the top of thepage. The current keyboard focus order is not correctlyprovided whenever an error message is displayed inthe “New Data Set” modal window.
CriteriaConformance Remarks and ExplanationsLevel2.4.4 Link Purpose (In Context) (Level A)Also applies to:EN 301 549 Criteria 9.2.4.4 (Web) 10.2.4.4 (Non-web document) 11.2.4.4 (Open Functionality Software) 11.2.4.4 (Closed Software 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)SupportsLink elements within Salesforce Maps Add-Ons (Desktop)provide a purpose both through the link text itself andthe title attribute, even when read out of context.2.5.1 Pointer Gestures (Level A 2.1 only)Also applies to:EN 301 549 Criteria 9.2.5.1 (Web) 10.2.5.1 (Non-web document) 11.2.5.1 (Open Functionality Software) 11.2.5.1 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 – Does not applySupportsSalesforce Maps Add-Ons (Desktop) can be operatedwith a single pointer, without multipoint or path-basedgestures for an operation.2.5.2 Pointer Cancellation (Level A 2.1 only)Also applies to:EN 301 549 Criteria 9.2.5.2 (Web) 10.2.5.2 (Non-web document) 11.2.5.2 (Open Functionality Software) 11.2.5.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 – Does not applySupportsSalesforce Maps Add-Ons (Desktop) does not have anyfunctionality that can be operated or executed using asingle pointer cancellation.2.5.3 Label in Name (Level A 2.1 only)Also applies to:EN 301 549 Criteria 9.2.5.3 (Web) 10.2.5.3 (Non-web document) 11.2.5.3.1 (Open Functionality Software) 11.2.5.3.2 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 – Does not applySupportsSalesforce Maps Add-Ons (Desktop) user interface haslabels that include text or images of text that are visuallypresented with the name of the text.
CriteriaConformanceRemarks and ExplanationsLevel2.5.4 Motion Actuation (Level A 2.1 only)Also applies to:EN 301 549 Criteria 9.2.5.4 (Web) 10.2.5.4 (Non-web document) 11.2.5.4 (Open Functionality Software) 11.2.5.4 (Closed Software) 11.8.2 (Authoring Tool) 12.1.2 (Product Docs) 12.2.4 (Support Docs)Revised Section 508 – Does not applyNotApplicableSalesforce Maps Add-Ons (Desktop) does not containfunctionality that can only be operated via device or usermotion.3.1.1 Language of Page (Level A)Also
Conformance to the listed accessibility standards has been evaluated using a combination of static analysis tools and manual testing with assistive technologies. The following operating system, browsers, toolsets, and screen readers are used for evaluation: Windows 10, JAWS/Chrome, NVDA/Firefox, manual accessibility testing, and keyboard
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