GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA .
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13Black plate (1,1)2014 GMC Yukon Denali/Yukon XLDenali Owner Manual MIn Brief . . . . . . . . . . . . . . . . . . . . . . . . 1-1Instrument Panel . . . . . . . . . . . . . . 1-2Initial Drive Information . . . . . . . . 1-3Vehicle Features . . . . . . . . . . . . . 1-15Performance andMaintenance . . . . . . . . . . . . . . . . 1-21Keys, Doors, andWindows . . . . . . . . . . . . . . . . . . . . 2-1Keys and Locks . . . . . . . . . . . . . . . 2-1Doors . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8Vehicle Security. . . . . . . . . . . . . . 2-12Exterior Mirrors . . . . . . . . . . . . . . . 2-15Interior Mirrors . . . . . . . . . . . . . . . . 2-17Windows . . . . . . . . . . . . . . . . . . . . . 2-18Roof . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20Seats and Restraints . . . . . . . . . 3-1Head Restraints . . . . . . . . . . . . . . . 3-2Front Seats . . . . . . . . . . . . . . . . . . . . 3-3Rear Seats . . . . . . . . . . . . . . . . . . . . 3-8Safety Belts . . . . . . . . . . . . . . . . . . 3-15Airbag System . . . . . . . . . . . . . . . . 3-24Child Restraints . . . . . . . . . . . . . . 3-38Storage . . . . . . . . . . . . . . . . . . . . . . . 4-1Storage Compartments . . . . . . . . 4-1Additional Storage Features . . . 4-2Roof Rack System . . . . . . . . . . . . . 4-3Rear Seat Infotainment . . . . . . . 7-28Phone . . . . . . . . . . . . . . . . . . . . . . . . 7-39Trademarks and LicenseAgreements . . . . . . . . . . . . . . . . . 7-47Instruments and Controls . . . . 5-1Controls . . . . . . . . . . . . . . . . . . . . . . . 5-2Warning Lights, Gauges, andIndicators . . . . . . . . . . . . . . . . . . . 5-10Information Displays . . . . . . . . . . 5-25Vehicle Messages . . . . . . . . . . . . 5-34Vehicle Personalization . . . . . . . 5-44Universal Remote System . . . . 5-52Climate Controls . . . . . . . . . . . . . 8-1Climate Control Systems . . . . . . 8-1Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-8Lighting . . . . . . . . . . . . . . . . . . . . . . . 6-1Exterior Lighting . . . . . . . . . . . . . . . 6-1Interior Lighting . . . . . . . . . . . . . . . . 6-6Lighting Features . . . . . . . . . . . . . . 6-8Infotainment System . . . . . . . . . 7-1Introduction . . . . . . . . . . . . . . . . . . . . 7-1Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7Audio Players . . . . . . . . . . . . . . . . 7-14Driving and Operating . . . . . . . . 9-1Driving Information . . . . . . . . . . . . . 9-2Starting and Operating . . . . . . . 9-19Engine Exhaust . . . . . . . . . . . . . . 9-26Automatic Transmission . . . . . . 9-27Drive Systems . . . . . . . . . . . . . . . . 9-31Brakes . . . . . . . . . . . . . . . . . . . . . . . 9-32Ride Control Systems . . . . . . . . 9-34Cruise Control . . . . . . . . . . . . . . . . 9-38Object Detection Systems . . . . 9-40Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-47Trailer Towing . . . . . . . . . . . . . . . . 9-52Conversions and Add-Ons . . . 9-68
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13Black plate (2,1)2014 GMC Yukon Denali/Yukon XLDenali Owner Manual MVehicle Care . . . . . . . . . . . . . . . . . 10-1General Information . . . . . . . . . . 10-2Vehicle Checks . . . . . . . . . . . . . . . 10-4Headlamp Aiming . . . . . . . . . . . 10-30Bulb Replacement . . . . . . . . . . 10-31Electrical System . . . . . . . . . . . . 10-32Wheels and Tires . . . . . . . . . . . 10-40Jump Starting . . . . . . . . . . . . . . . 10-76Towing the Vehicle . . . . . . . . . . 10-80Appearance Care . . . . . . . . . . . 10-83Service and Maintenance . . . 11-1General Information . . . . . . . . . . 11-1Maintenance Schedule . . . . . . . 11-3Special ApplicationServices . . . . . . . . . . . . . . . . . . . . 11-8Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . . . 11-8Recommended Fluids,Lubricants, and Parts . . . . . . 11-11Maintenance Records . . . . . . . 11-14Technical Data . . . . . . . . . . . . . . . 12-1Vehicle Identification . . . . . . . . . 12-1Vehicle Data . . . . . . . . . . . . . . . . . . 12-2Customer Information . . . . . . . 13-1Customer Information . . . . . . . . 13-1Reporting Safety Defects . . . . 13-11Vehicle Data Recording andPrivacy. . . . . . . . . . . . . . . . . . . . 13-12OnStar . . . . . . . . . . . . . . . . . . . . . . . 14-1OnStar Overview . . . . . . . . . . . . . 14-1OnStar Services . . . . . . . . . . . . . . 14-2OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 14-5Index . . . . . . . . . . . . . . . . . . . . . i-1
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13Black plate (3,1)IntroductionThe names, logos, emblems,slogans, vehicle model names, andvehicle body designs appearing inthis manual including, but not limitedto, GM, the GM logo, GMC, theGMC Truck Emblem, YUKON, andDENALI are trademarks and/orservice marks of General MotorsLLC, its subsidiaries, affiliates,or licensors.This manual describes features thatmay or may not be on your specificvehicle either because they areoptions that you did not purchase ordue to changes subsequent to theprinting of this owner manual.Please refer to the purchasedocumentation relating to yourspecific vehicle to confirm each ofthe features found on your vehicle.For vehicles first sold in Canada,substitute the name “GeneralMotors of Canada Limited” for GMCwherever it appears in this manual.Keep this manual in the vehicle forquick reference.iiiCanadian Vehicle OwnersPropriétaires CanadiensA French language manual can beobtained from your dealer, atwww.helminc.com, or from:On peut obtenir un exemplaire dece guide en français auprès duconcessionnaire ou à l'adressesavant:Helm, IncorporatedAttention: Customer Service47911 Halyard DrivePlymouth, MI 48170Using this ManualTo quickly locate information aboutthe vehicle, use the Index in theback of the manual. It is analphabetical list of what is in themanual and the page number whereit can be found.Litho in U.S.A.Part No. 23159036 A First Printing 2013 General Motors LLC. All Rights Reserved.
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13ivBlack plate (4,1)IntroductionDanger, Warnings, andCautionsWarning messages found on vehiclelabels and in this manual describehazards and what to do to avoid orreduce them.Notice: This means there issomething that could result inproperty or vehicle damage. Thiswould not be covered by thevehicle's warranty.Danger indicates a hazard with ahigh level of risk which will result inserious injury or death.Warning or Caution indicates ahazard that could result in injury ordeath.{ WarningThese mean there is somethingthat could hurt you or otherpeople.A circle with a slash through it is asafety symbol which means “DoNot,” “Do not do this,” or “Do not letthis happen.”SymbolsThe vehicle has components andlabels that use symbols instead oftext. Symbols are shown along withthe text describing the operation orinformation relating to a specificcomponent, control, message,gauge, or indicator.M : This symbol is shown whenyou need to see your owner manualfor additional instructions orinformation.* : This symbol is shown whenyou need to see a service manualfor additional instructions orinformation.
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13Black plate (5,1)IntroductionVehicle Symbol ChartHere are some additional symbolsthat may be found on the vehicleand what they mean. For moreinformation on the symbol, refer tothe Index.0 : Adjustable Pedals9 : Airbag Readiness Light# : Air Conditioning! : Antilock Brake System (ABS)% : Audio Steering Wheel Controlsor OnStar :Brake System Warning Light" : Charging SystemI : Cruise ControlB : Engine Coolant TemperatureO : Exterior Lamps# : Fog Lamps. : Fuel Gauge : Fuses3 : Headlamp High/Low-BeamChanger(:j:Heated Steering WheelLATCH System ChildRestraints* : Malfunction Indicator Lamp: : Oil Pressureg : Outside Power FoldawayMirrorsO : Power/ : Remote Vehicle Start : Safety Belt Reminders7 : Tire Pressure Monitor: Tow/Haul Moded : Traction Control/StabiliTrak M : Windshield Washer Fluidv
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13viIntroduction2 NOTESBlack plate (6,1)
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13Black plate (1,1)In BriefIn BriefInstrument PanelInstrument Panel . . . . . . . . . . . . . . 1-2Initial Drive InformationInitial Drive Information . . . . . . . . 1-3Remote Keyless Entry (RKE)System . . . . . . . . . . . . . . . . . . . . . . 1-3Remote Vehicle Start . . . . . . . . . 1-4Door Locks . . . . . . . . . . . . . . . . . . . 1-5Liftgate . . . . . . . . . . . . . . . . . . . . . . . . 1-5Windows . . . . . . . . . . . . . . . . . . . . . . 1-6Seat Adjustment . . . . . . . . . . . . . . 1-7Memory Features . . . . . . . . . . . . . 1-8Second Row Seats . . . . . . . . . . . 1-8Third Row Seats . . . . . . . . . . . . . . 1-8Heated and VentilatedSeats . . . . . . . . . . . . . . . . . . . . . . . . 1-8Head Restraint Adjustment . . . . 1-9Safety Belts . . . . . . . . . . . . . . . . . . . 1-9Passenger SensingSystem . . . . . . . . . . . . . . . . . . . . . 1-10Mirror Adjustment . . . . . . . . . . . . 1-10Steering WheelAdjustment . . . . . . . . . . . . . . . . . 1-11Throttle and Brake PedalAdjustment . . . . . . . . . . . . . . . . . 1-11Interior Lighting . . . . . . . . . . . . . . 1-12Exterior Lighting . . . . . . . . . . . . . 1-12Windshield Wiper/Washer . . . . 1-13Climate Controls . . . . . . . . . . . . . 1-14Transmission . . . . . . . . . . . . . . . . 1-14Vehicle FeaturesRadio(s) . . . . . . . . . . . . . . . . . . . . .Satellite Radio . . . . . . . . . . . . . . .Portable Audio Devices . . . . . .Bluetooth . . . . . . . . . . . . . . . . . . .Steering Wheel Controls . . . . .Cruise Control . . . . . . . . . . . . . . .1-151-161-171-171-171-18Infotainment System . . . . . . . . .Side Blind ZoneAlert (SBZA) . . . . . . . . . . . . . . .Rear VisionCamera (RVC) . . . . . . . . . . . . .Ultrasonic Parking Assist . . . .Power Outlets . . . . . . . . . . . . . . .Universal Remote System . . .Sunroof . . . . . . . . . . . . . . . . . . . . . .1-11-181-181-191-191-191-191-20Performance and MaintenanceStabiliTrak System . . . . . . . . . 1-21Tire Pressure Monitor . . . . . . . . 1-21Engine Oil Life System . . . . . . 1-21E85 or FlexFuel . . . . . . . . . . . . . . 1-22Driving for Better FuelEconomy . . . . . . . . . . . . . . . . . . . 1-22Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . 1-22OnStar . . . . . . . . . . . . . . . . . . . . . 1-22
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/131-2In BriefInstrument PanelEnglish Version Shown; Metric SimilarBlack plate (2,1)
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13Black plate (3,1)In BriefA. Air Vents on page 8-8.J.B. Turn and Lane-Change Lever.See Turn and Lane-ChangeSignals on page 6-5.Windshield Wiper/Washer onpage 5-5.C. Instrument Cluster onpage 5-11.D. Shift Lever. See AutomaticTransmission on page 9-27.E. Tow/Haul Mode on page 9-30.F.Driver Information Center (DIC)Buttons. See Driver InformationCenter (DIC) on page 5-25.Cruise Control on page 9-38.Heated Steering Wheel Button(If Equipped). See HeatedSteering Wheel on page 5-4.K. Data Link Connector (DLC) (Outof View). See MalfunctionIndicator Lamp on page 5-18.L.Steering Wheel Adjustment onpage 5-2.M. Horn on page 5-5.This section provides a briefoverview about some of theimportant features that may or maynot be on your specific vehicle.For more detailed information, referto each of the features which can befound later in this owner manual.Remote Keyless Entry(RKE) SystemO. Dual Automatic Climate ControlSystem on page 8-1.The RKE transmitter is used toremotely lock and unlock the doorsfrom up to 60 m (195 ft) away fromthe vehicle.P.H. Exterior Lamp Controls onpage 6-1.Q. StabiliTrak System onpage 9-34.Power Outlets on page 5-8.Dome Lamp Override. SeeDome Lamps on page 6-7.Ultrasonic Parking Assist onpage 9-40.Instrument Panel IlluminationControl on page 6-6.Power Assist Steps onpage 2-12 (If Equipped).Fog Lamps on page 6-6.Initial DriveInformationN. Steering Wheel Controls onpage 5-2.G. Infotainment on page 7-1.I.1-3
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/131-4Black plate (4,1)In BriefL : Press and release to locatethe vehicle.Press L and hold for more thantwo seconds to sound the panicalarm.Press L again to cancel the panicalarm.See Keys on page 2-1 and RemoteKeyless Entry (RKE) System onpage 2-2.RKE Transmitter with RemoteStart and Power Liftgate/LiftglassK:Press to unlock the driver door.Press K again within three secondsto unlock all remaining doors.Q:Press to lock all doors.Lock and unlock feedback can bepersonalized. See VehiclePersonalization on page 5-44.m:Press and hold to unlock theliftglass.8 : Press and hold to open orclose the power liftgate.Remote Vehicle StartWhen the vehicle starts, the parkinglamps will turn on and remain on aslong as the engine is running. Thedoors will be locked and the climatecontrol system may come on.The engine will continue to run for10 minutes. Repeat the steps for a10-minute time extension. Remotestart can be extended only once.Canceling a Remote StartTo cancel a remote start, do one ofthe following:.Aim the RKE transmitter at thevehicle and press and hold /until the parking lamps turn off.Starting the Vehicle.1. Aim the RKE transmitter at thevehicle.Turn on the hazard warningflashers.Turn the vehicle on and thenback off.If equipped, the engine can bestarted from outside of the vehicle.2. Press and releaseQ.3. Immediately, press and hold /for at least four seconds or untilthe turn signal lamps flash.See Remote Vehicle Start onpage 2-5.
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13Black plate (5,1)In BriefDoor Locks1-5LiftgateThere are several ways to lock andunlock the vehicle.From outside, use the RemoteKeyless Entry (RKE) transmitter orthe key in the driver door.From inside, use the power doorlocks or the manual door locks. Tolock or unlock the door with themanual locks, push down or pull upon the manual lock knob.Power Door LocksPress Q or K on the RKEtransmitter. See Remote KeylessEntry (RKE) System Operation onpage 2-2.Q:K:Press to lock the doors.Press to unlock the doors.See Door Locks on page 2-6.A. License Plate AppliqueB. Liftgate HandleThe liftglass or liftgate cannot beopened if the rear wiper is in motion.Attempting to open the liftglass orliftgate while the rear wiper is inmotion will cause the release of theliftglass or liftgate to delay until thewipers are parked off the liftglass.
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/131-6Black plate (6,1)In BriefManual Liftgate OperationTo unlock the liftgate, press K onthe power door lock switch or pressK on the Remote Keyless Entry(RKE) transmitter twice. SeeRemote Keyless Entry (RKE)System Operation on page 2-2.Press the touch pad on theunderside of the liftgate handle (B)and lift up.Use the pull cup to lower and closethe liftgate. Do not press the touchpad while closing the liftgate. Thiswill cause the liftgate to beunlatched.Power Liftgate OperationThere are several ways to open andclose the power liftgate:.Press and hold 8 on the RKEtransmitter until the liftgate startsmoving.Press 8 on the overheadconsole.Press l on the bottom of theliftgate next to the latch to close.WindowsPressing a second time while theliftgate is moving reverses thedirection.To disable the power liftgatefunction, press OFF on the liftgateswitch. See Liftgate on page 2-8.On vehicles with a power liftgate,the switch is on the overheadconsole.LiftglassThe vehicle must be in P (Park) touse the power feature. The taillampswill flash and a chime will soundwhen the power liftgate moves.If equipped, there are two ways toopen the liftglass:.Press the button on theunderside of the license plateapplique (A).Press m on the RKEtransmitter.The driver door has switches thatcontrol all windows; the passengerdoor switch only controls thatwindow. The power windows workwhen the ignition is in ON/RUN orACC/ACCESSORY, or in RetainedAccessory Power (RAP). SeeRetained Accessory Power (RAP)on page 9-24.Press the switch to lower thewindow. Pull the switch up to raiseit. See Windows on page 2-18 andPower Windows on page 2-18.
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13Black plate (7,1)In BriefSeat AdjustmentSee Power Seat Adjustment onpage 3-3.1-7Reclining SeatbacksLumbar AdjustmentTo adjust the seatback:To adjust the seat:.Move the seat forward orrearward by sliding the controlforward or rearward.Raise or lower the front or rearpart of the seat cushion bymoving the front or rear of thecontrol up or down.Raise or lower the entire seat bymoving the entire control upor down.Tilt the top of the controlrearward to recline.Tilt the top of the control forwardto raise.To adjust the lumbar support:.Press and hold the front or rearof the control to increase ordecrease lumbar support.Press and hold the top or bottomof the control to raise or lowerthe height of the support.See Lumbar Adjustment onpage 3-3.See Reclining Seatbacks onpage 3-4.
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/131-8Black plate (8,1)In BriefMemory FeaturesSecond Row SeatsOn vehicles with a 60/40 split-benchor buckets seats, the seatbacks canbe folded for additional cargo space,or the seats can be folded andtumbled for easy entry/exit to thethird row seats, if equipped. Onvehicles with bucket seats, theseatbacks also recline.Heated and VentilatedSeatsFront SeatsSee Second Row Seats onpage 3-8.Third Row SeatsThe controls on the driver door areused to program and recall memorysettings for the driver seat, outsidemirrors, power steering column, andthe adjustable throttle and brakepedals.See Memory Seats on page 3-5 andVehicle Personalization onpage 5-44.On vehicles with third row seats, theseatbacks can be folded, and theentire seat can be tumbled orremoved from the vehicle.For detailed instructions, see ThirdRow Seats on page 3-12.The buttons are on the front doors.H : Press to cool the seat.I : Press to heat theseatback only.J:Press to heat the seat andseatback.
GMC Yukon Denali/Yukon XL Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081523) - 2014 - crc - 4/23/13Black plate (9,1)In BriefPress the button once for thehighest setting. With each press ofthe button, the seat will change tothe next lower setting, and then tothe off setting. The lights indicatethree for the highest setting and onefor the lowest.Press M or L to heat the leftoutboard or right outboard seatcushion and to cycle through thetemperature settings.See Heated and Ventilated FrontSeats on page 3-6.Head RestraintAdjustmentRear SeatsSafety BeltsSee Heated Rear Seats onpage 3-8.Do not drive until the head restraintsfor all occupants are installed andadjusted properly.To achieve a comfortable seatingposition, change the seatbackrecline angle as little as necessarywhile keeping the seat and the headrestraint height in the properposition.See Head Restraints on page 3-2and Power Seat Adjustment onpage 3-3.The buttons are on the Rear SearAudio (RSA) panel on the rear of thecenter
GMC Truck Emblem, YUKON, and DENALI are trademarks and/or service marks of General Motors LLC, its subsidiaries, affiliates, or licensors. This manual describes features that may or may not be on your specific vehicle either because they are options that you did not purchase or due to changes subsequent to the printing of this owner manual.
2006 GMC Yukon, Yukon XL,Yukon Denali, Yukon XL Denali Navigation System M. GENERAL MOTORS, GM, the GM Emblem, GMC, the GMC Truck Emblem, and the names YUKON and . this manual thoroughly to become familiar with it and to understand how the system works. Keeping your mind on the drive is important for safe
Chevrolet/GMC Tahoe/Yukon/Yukon Denali Hybrid - 2013 - CRC - 4/9/12 Black plate (2,1) ii Introduction The names, logos, emblems, slogans, vehicle model names, and vehicle body designs appearing in this manual including, but not limited to, GM, the GM logo, CHEVROLET, GMC, the CHEVROLETand GMC Truck Emblems, TAHOE, YUKON, and DENALI are .
Yukon Denali and Yukon Denali Hybrid let you take on anything with comfort and style. Denali includes a distinctive honeycomb chrome grille, chrome-accented bodyside molding and 20" chrome wheels standard (22" on Denali Hybrid). Yukon XL Denali is even more daring, combining all of the above with a class-leading
GMC Yukon Denali/Yukon XL Denali Owner Manual - 2013 - crc2 - 8/15/12 Black plate (4,1) iv Introduction Danger, Warnings, and Cautions Warning messages found on vehicle labels and in this manual describe hazards and what to do to avoid or reduce them. Danger indicates a hazard with a high le
GMC CANyoN exTeNDeD CAb sLe in QUicKSiLVer MeTALLic SHOWn WiTH AVAiLABLe eQUiPMenT every gMc truck, crossover, SUV and . DeNALI TeRRAIN yUkoN yUkoN xL yUkoN DeNALI yUkoN xL DeNALI sAvANA 2.4L I-4 vvT DI (LGA) 182 @ 6700 172 @ 4900 2.9L
2011 gmc yukon gmc yukon is the no-excuses full-size suv engineered for those who refuse to sacrifice capability for refinement or capacity for efficiency. this uncompromising approach gives yukon denali the most power in its class. it's why yukon hybrid is the first full-size suv with a two-mode hybrid system for the
2013 Chevrolet/GMC Full-Size Truck and Van Navigation System M Infotainment System. 3 Introduction . SIERRA DENALI, YUKON, YUKON XL, YUKON DENALI, YUKON XL DENALI, and SAVANA . Canadian Vehicle Owners Propriétaires Canadiens A French language copy
The Baldrige Education Criteria for Performance Excellence is an oficial publication of NIST under the authority of the Malcolm Baldrige National Quality Improvement Act of 1987 (Public Law 100-107; codiied at 15 U.S.C. § 3711a). This publication is a work of the U.S. Government and is not subject to copyright protection in the United States under Section 105 of Title 17 of the United .
