PointClickCare General System Technical Specifications
PointClickCare General System TechnicalSpecifications November 04, 2021This document explains system specifications recommended when opening PointClickCare in a SaaSconfiguration. Some specifications depend on the development choices PointClickCare makes and cannotbe changed. Some specifications are variable and depend on how your organization intends to use themodules. 2021 PointClickCare. All rights reserved. PointClickCare is a registered trademark.
PointClickCare General System Technical Specifications 2021ContentsWhat’s New . 3Security . 3Basic System Requirements . 4Detailed Specifications . 4Supported Devices for PointClickCare Main Applications . 4Supported Operating Systems and Browser Combinations for Desktops and Laptops . 5Supported Operating System and Browser Combinations for Mobile Devices and Tablets . 6Unsupported Operating System and Browser Combinations . 7Mobile Strategy . 8Browser Specific Configurations . 9Apple Safari Browser Configurations . 9Google Chrome Browser Configurations . 9Microsoft Edge Chromium-Based Browser Configurations . 10Microsoft Edge HTML-Based Browser Configurations . 11Microsoft Internet Explorer (IE) Browser Configurations . 11Mozilla Firefox Browser Configurations . 12Browser Add-ons . 13Internet Explorer . 13Install MeadCo ScriptX in IE for IT Specialists . 13Adobe PDF Reader . 15Other Considerations . 15Application Specific Configurations . 16www.pointclickcare.com 2
PointClickCare General System Technical Specifications 2021What’s NewUnsupported Transport Layer Security (TLS) VersionsEffective December 1, 2021, PointClickCare is disabling support for Transport Layer Security (TLS)verions 1.0 and 1.1 to maintain the highest security standards and promote the safety of your HealthInformation System (HIS). If you have not yet updated your TLS version to 1.2 or later, you mustupdate before December 1, 2021. If you do not update your TLS version, on December 1st, you will notbe able to access PointClickCare. Older web browsers may need configuration changes, and some arenot compatible with TLS 1.2. Users with incompatible browsers or operating systemsmust upgrade to newer software. For information on how to update your TLS version, see BrowserSpecific Configurations on page 9.Internet Explorer 11 (IE11) DeprecationPointClickCare currently supports Internet Explorer 11 (IE 11) on Windows 10. However, Microsoft plansto discontinue IE 11 support on June 15, 2022 and recommends using Microsoft Edge as your defaultbrowser.If you still use IE 11, it is highly recommended to upgrade to another supported browser sooner ratherthan later. For more information, see Supported Operating System and Browser Combinationson page 5.Document ManagerEffective December 2, 2021, the Document Manager New Signer Experience (eSign), nolonger supports Edge in IE mode (Internet Explorer compatibility). If Edge in IE mode is used witheSign, ensure IE mode is set to Don't allow. This includes devices owned by others outside yourorganization.Supported browsers are the latest and 2 previous versions of Microsoft Edge, Chrome, Firefox, andSafari.SecurityWhen configuring hardware and software to support PointClickCare applications, it is recommended toimplement vendor supported operating systems and browsers. Using a vendor supported operatingsystem and browser is the best way to protect your organization from online threats. Outdated systemsoften stop providing upgrades needed to keep them secure. Browser requirements for PointClickCareproducts are aligned with the Microsoft Lifecycle support policy for Internet Explorer. For moreinformation, see Microsoft Lifecycle Policy.www.pointclickcare.com 3
PointClickCare General System Technical Specifications 2021Basic System RequirementsPointClickCare requires the minimum system specifications provided in this section.Desktops and Laptops Processor – 2 GHz processor or faster RAM – 2 Gb for 32-bit Windows / 4 Gb for 64-bit Windows Video – Support 1024x768 screen resolution or higherFor a Microsoft Windows environment, the recommended operating system and browser configurationis Windows 10 with Internet Explorer 11. For more information, see Supported Operating System andBrowser Combinations for Desktops and Laptops on page 5.Tablets and Phones Processor – 1.2 GHz processor or faster RAM – 1 Gb Video – Supports 1024x600 or more for tablets, 480x800 or more for phonesRecommended operating systems for tablets are iOS 12.0 and Android 10.0 . For more information,see Supported Operating System and Browser Combinations for Mobile Devices and Tabletson page 6.Detailed SpecificationsPointClickCare is designed to work across multiple browsers provided you configure the recommendedsettings on supported platforms.Supported Devices for PointClickCare Main ApplicationsIt is recommended to run PointClickCare applications through their native apps. For example, if you useiOS, use the POC iOS app instead of running the application through the browser. Running nativePointClickCare apps with the device and operating system combinations shown below ensures youhave the best experience.Windows Platform compatibleMac OSX/iOS compatiblewww.pointclickcare.com 4
PointClickCare General System Technical Specifications 2021Chrome OS compatibleAndroid compatibleProvides a non-ideal experience due to the device form factor.Screens are designed for desktops and laptops.ApplicationDesktopsLaptopsTabletsPhones, iPodsPointClickCarePoint of CarePointClickCareCompanioneMARHome Health Care /Care at HomeSecure ConversationsPractitioner EngagementSkin & WoundNutrition ManagementCustomer RelationshipManagementDocument ManagerSupported Operating Systems and Browser Combinationsfor Desktops and LaptopsYour operating system and browser affect PointClickCare system operations. For optimumPointClickCare system performance, use one of the configurations below. Versions shown are as ofOctober 21, 2021.www.pointclickcare.com 5
PointClickCare General System Technical Specifications 2021NOTEIt is recommended to use a Windows 10 configuration.* If you use the IE11 web browser, Microsoft recommends upgrading your default browser toMicrosoft Edge. For more information, see Microsoft Lifecycle Policy.** Document Manager supports the latest and previous 2 browser versions.ApplicationWindows 8.1Windows 10Chrome OSMac OS X 10 PointClickCare IE 11* IE 11* Safari 13 Point of Care Edge 16 Edge 16 Edge Chromium92 eMAR Edge Chromium92 Edge Chromium92 Chrome 92 Chrome 92 Chrome 92 Firefox 91 Firefox 91 Firefox 91 Edge Chromium92 Edge Chromium92 Edge Chromium92 Chrome 92 Chrome 92 Chrome 92 Firefox 91 Firefox 91 Firefox 91 Safari 13 Secure ConversationsPractitioner EngagementChrome 92 Skin & WoundNutrition ManagementCustomer RelationshipManagementHome Health CareDocument Manager** Chrome 92 Supported Operating System and Browser Combinationsfor Mobile Devices and TabletsThe operating system and browser running on a mobile device and tablet also affect the operation ofPointClickCare. It is recommend to use native mobile apps when available for iOS and Android. Available products are standalone apps. Embedded apps are accessed in the PointClickCare application in the browser. Provides a non-ideal experience with the operating system on mobile devices and tablets.iOS 12 ApplicationSafariAndroid 10 AppChromeAppPointClickCarewww.pointclickcare.com 6
PointClickCare General System Technical Specifications 2021iOS 12 Point of CareTablet onlyeMARTablet onlyAndroid 10 AvailableTablet onlyTablet onlyPointClickCare CompanionAvailableAvailableCare at HomeAvailableTablet onlyAvailableSecure ctitioner EngagementEmbeddedAvailableEmbeddedAvailableSkin & WoundEmbeddedAvailableEmbeddedCustomer Relationship ManagementEmbeddedAvailableEmbeddedDocument ManagerEmbeddedAnalyticsNutrition ManagementAvailableEmbeddedNOTE PointClickCare blocks screen captures on Android devices. IOS devices cannot be blocked. You can use Document Manager e-Signature (e-Sign) on a touch screen tablet to capture thesignature. You can open the application through a mobile device, however, it provides a nonideal experience. PointClickCare is working on enhancing mobile e-sign.If Edge in IE mode is used with eSign, ensure IE mode is set to Don't allow. This includesdevices owned by others outside your organization. eMAR is designed to function in a tablet environment through the Safari browser on the iPad.While other features of PointClickCare may also be accessible on mobile devices, they arecurrently not optimized for this type of experience. It is recommended to use the native apps,when available, on mobile systems.Old Physicians Orders and eMAR legacy screens were originally designed to run in InternetExplorer and are deprecated. To benefit from future enhancements and cross browsercompatibility, it is recommended to follow the Orders Management upgrade plan. For moreinformation, contact your Customer Success Manager.Unsupported Operating System and BrowserCombinationsSome operating systems and browsers are unsupported by the vendor and PointClickCare. For moreinformation, see Microsoft Lifecycle Information.While PointClickCare applications may run on these operating system (OS) and browser combinations,they are a security risk for Patient Health Information (PHI). It is strongly recommended to use asupported browser to access PointClickCare. PointClickCare reserves the right to identify unsupportedOS and browser combinations and take appropriate actions to enhance the security of PointClickCareapplications.www.pointclickcare.com 7
PointClickCare General System Technical Specifications 2021Operating SystemsPointClickCare does not support: Windows XP for any browser. Windows Vista for any browser. Windows 7 for IE 8, 9, and 10. Windows 8.0 for any browser.NOTEPointClickCare supports Windows 8.1.BrowsersPointClickCare does not support Internet Explorer 8, 9, and 10.Mobile StrategyIt is strongly recommended your organization develops or reviews your mobile strategy to meet thegoals of your organization. Your PointClickCare Customer Success Manager can provide input.Mobile Device Management (MDM) Enforce Device and App Security. Protect devices from unauthorized access by enforcing lockscreen passcodes and setting up device-level encryption. Manage app usage and updates centrally with remote ability to manage devices. Enforce PHI accessibility within building boundaries. Allow access to apps based on location usingfeatures such as geofencing capabilities. Facilitate device preparation and deployments using automated device enrollment. Monitor real-time visibility into the mobile environment of your organization by using reporting.Additional Discussion Points Provide organization-owned devices to employees or employees use their own devices (BYOD) torun the apps. Brand corporately-owned devices with a corporate logo to clearly identify a corporate device is inuse. Create a communication plan to inform residents and families that staff use mobile devices whileproviding care.www.pointclickcare.com 8
PointClickCare General System Technical Specifications 2021Browser Specific ConfigurationsPointClickCare validated and supports the browsers listed in Supported Operating System and browsercombinations for mobile devices and tablets on page 6. Our technical support team is available to assistyou with application issues when working with supported browsers.Apple Safari Browser ConfigurationsPointClickCare makes every effort to test and support the most recent version and the previous majorversion.StepAction1.Disable blocking third-party cookies2.3.1.Open the browser menu and select Preferences.2.Select Privacy.3.Next to Cookies and website data, clear Block all cookies.Turn off pop up blockers1.Log into PointClickCare.2.In the browser menu, select Safari, then select Preferences.3.Select Websites.4.Select Pop-up Windows.5.In Allow pop-up windows on the websites below, next to the PointClickCare website, select Allow.Disable TLS 1.0 and TLS 1.1, and enable TLS 1.2Options for disabling SSL protocols are not available. If you use Safari version 7 or greater on iOS 13.4 or macOS10.15.4 , TLS 1.1, and TLS 1.2 are automatically disabled. To stay compliant, it is recommended to update your iOS ormacOS to the most recent stable version.Google Chrome Browser ConfigurationsGoogle Chrome applies updates automatically. PointClickCare makes every effort to test and supportthe most recent version and the previous major version.www.pointclickcare.com 9
PointClickCare General System Technical Specifications 2021StepAction1.Turn off pop up blockers2.1.Open the browser menu. Press Alt t, if needed.2.Select Privacy & Security.3.Click Site Settings.4.Click Pop-ups and redirects.5.Next to Allow, type:[*.]pointclickcare.com6.Click Add.7.Close Settings.Disable TLS 1.0 and TLS 1.1, and enable TLS 1.21.Open the browser menu. Press Alt t, if needed.2.Select Show advanced settings.3.In the Network section, click Change proxy settings.4.Select Advanced.5.In the Security category, clear Use TLS 1.0 and Use TLS 1.1, and select Use TLS 1.2.6.Click OK.7.Close the browser and restart Chrome.Microsoft Edge Chromium-Based Browser ConfigurationsStepAction1.Disable blocking third-party cookies2.1.Open the browser menu and select Settings.2.Select Site permissions and select Cookies and site data.3.Turn on Allow Sites to save and read cookie data (recommended).4.Turn off Block third-party cookies.Turn off pop up blockers for PointClickCare1.Open the browser menu and select Settings.2.Select Site permissions.3.Expand Pop-ups and redirects.4.Turn on Block (recommended).5.In the Allow section, click Add and type:[*.]pointclickcare.comwww.pointclickcare.com 10
PointClickCare General System Technical Specifications 2021StepAction3.Disable TLS 1.0 and TLS 1.1, and enable TLS 1.2TLS 1.0 and 1.1 are planned to be disabled by default in Microsoft Edge version 84 or later. For more information, seeblog.microsoft.com.Microsoft Edge HTML-Based Browser ConfigurationsStepAction1.Disable blocking third-party cookies2.1.Open the browser menu and select Settings.2.Select View Advanced Settings.3.Under Cookies, expand Don't block cookies.4.Select Don't block cookies.5.Click anywhere on the screen to exit settings.Turn off pop up blockers1.Open the browser menu and select Settings.2.Select Site permissions.3.Expand Pop-ups and redirects.4.In the Allow section, click Add and type:[*.]pointclickcare.com3.5.Click Add.6.Close Settings.Disable TLS 1.0 and TLS 1.1, and enable TLS 1.21.Open the browser.2.Click Alt-T and select Internet Options.3.Click Advanced.4.In the Security section, clear Use TLS 1.0 and Use TLS 1.1, and select Use TLS 1.2.5.Click OK.Microsoft Internet Explorer (IE) Browser ConfigurationsIt is recommended to apply all Microsoft hotfixes. To ensure you have the best experience usingPointClickCare, these browser settings are required.www.pointclickcare.com 11
PointClickCare General System Technical Specifications 2021StepAction1.Setting Trusted Sites and Configure Browsing History2.3.4.1.Open the browser menu. Press Alt t, if needed.2.Select Tools and Internet Options.3.Click Advanced.4.Under First-party Cookies, select Accept.5.Under Third-party Cookies, select Accept.6.Select Always allow session cookies.7.Click OK.8.Click OK.Turn off pop up blockers1.Open the browser menu. Press Alt t, if needed.2.Select Tools and Internet Options.3.Click Privacy.4.Select Turn on Pop-up Blocker.5.Click Settings.6.Type *.pointclickcare.com in Address of websites to allow.7.Click Add.8.Click Close.Saving encrypted pages to disk1.Open the browser menu. Press Alt t, if needed.2.Select Tools and Internet Options.3.Click Advanced.4.Clear Do not save encrypted pages to disk.5.Click OK.Disable SSL 3.0, TLS 1.0, and TLS 1.1, and enable TLS 1.21.Open the browser menu. Press Alt t, if needed.2.Select Tools and Internet Options.3.Click Advanced.4.In the Security section, clear Use TLS 1.0 and Use TLS 1.1, and select Use TLS 1.2.5.Click OK.Mozilla Firefox Browser ConfigurationsPointClickCare tests and supports the most recent version and the previous version.www.pointclickcare.com 12
PointClickCare General System Technical Specifications 2021StepAction1.Turn off pop up blockers2.1.Open the browser menu and select Options.2.Click Privacy & Security.3.In the Permissions section, next to Block pop-up windows, click Exceptions.4.In Address of website , type pointclickcare.com.5.Click Allow.6.Click Save Changes.7.Close Options.Disable TLS 1.0 and TLS 1.1, and enable TLS 1.21.Open the browser.2.In the address bar, type config and press enter.3.Search for tls.4.Double click security.tls.version.min.5.Set the integer value to 3 to force protocol of TLS 1.2 only.6.Click OK.7.Close the browser and restart Firefox.Browser Add-onsSome third-party Web browser plug-ins and extensions can interfere with the performance ofPointClickCare. It is recommended to uninstall unnecessary plug-ins. If malfunctions or inconsistentbehavior occur, disable all Web browser plug-ins and extensions, then try again.Internet ExplorerNOTETo print reports in Internet Explorer, download Meadco Activex version 7.2.0.0 or later.The Meadco add-on is not required for the Nutrition Management Core application.Installing MeadCo ScriptX for Internet Explorer (IE) forOrganization-Managed Computers Quick Reference GuideThis quick reference guide provides the steps required to install the MeadCo ScriptX forprinting PointClickCare reports using Internet Explorer. The MeadCo program formats reports printedfrom PointClickCare and is required on any device running PointClickCare with Internet Explorer.www.pointclickcare.com 13
PointClickCare General System Technical Specifications 2021If you use the Internet Explorer web browser, you must download and install the MeadCo ScriptX onyour computer. If your organization gave you computer administrative privileges, the MeadCo ScriptXdownloads automatically and you are prompted to install it. If your organization administers computersetup for you, your IT can install the MeadCo ScriptX.Downloading MeadCo ScriptX for organization-managed computersStepAction1.To download the Meadco ScriptX installation package In a website browser page, navigate to tx.msi.Manually installing MeadCo ScriptX on single devices for organization-managed computersStepActionApplication View1.To install MeadCo ScriptXWARNINGInternet Explorer must be closed entirely. NOweb pages should be open in IE.1.Allow the file content to install correctly.a.Right-click the .msi file, then select Properties andGeneral.b.Click UNBLOCK, if it appears.2.Run ScriptX.msi following the step-by-step instructions onthe screen.3.IT staff should advise their users to accept the licenseupgrade prompt when navigating to the reports.NOTEIf your organization uses Citrix, yourusers may not have permissions toaccept the license. ContactPointClickCare Support for assistance inrolling out the license acceptance.2.To verify MeadCo ScriptX is installed1.After the installation is complete, close your browser.2.Open an Internet Explorer web page and navigate edversion.3.Verify the Installed component versions are 7.8.0.2.www.pointclickcare.com 14
PointClickCare General System Technical Specifications 2021Installing MeadCo ScriptX on multiple devices for organization-managed computersStepAction1.Install on multiple devices1.Use your organization's method to deploy the installation. If your organization uses Microsoft Group Policy to deploy your installations, you can use the MSI file to deployacross devices. You can deploy through your login script, and the MSI file supports deployment with the default options.2.To verify MeadCo ScriptX installation, follow the steps in the procedure above.3.IT staff should advise their end users to accept the license upgrade prompt when navigating to the reports.NOTEIf your organization uses Citrix, your users may not have permissions to accept the license. ContactPointClickCare Support for assistance in rolling out the license acceptance.Adobe PDF ReaderTo see PDF output format for reports, you must install Adobe PDF Reader 10.1.4 or later. This appliesto all supported browsers. You can select the appropriate version of Adobe Reader for your computerfrom get Adobe.Other ConsiderationsEnvironments Containing Proxies and FirewallsTo support the PointClickCare cloud migration strategy, you must: Allow-list the following on your proxy or firewall. URL - *.pointclickcare.com IP - 13.107.246.10This ensures proxies and firewalls allow the port 443 from internal clients to external websites. Enable Port 22 SFTP for file transfers. US FTP server name: ftpus.pointclickcare.com CDN FTP server name: ftpcdn.pointclickcare.comU.S. PointClickCare Public IP AddressesAzure, USAAzure, USAAzure, USABlock 1Block 2Block 3Public IP 28IP Range40.65.238.112 - 40.65.238.12752.242.231.176 - 52.242.231.19140.70.170.0 - 40.70.170.15www.pointclickcare.com 15
PointClickCare General System Technical Specifications 2021Canadian PointClickCare Public IP AddressesAzure, CANAzure, CANBlock 1Block 2Public IP Block52.228.119.112/2840.80.243.112/28IP Range52.228.119.112 - 52.228.119.12740.80.243.112 - 40.80.243.127Virtual Terminal ServicesVirtual terminal services, including Citrix, Virtual Machine, and Windows Remote Desktop Services, areuntested. However, several PointClickCare customers use this architecture.Internet Bandwidth Requirements and Port SettingsPointClickCare per user: Upload – 8 Megabit/second (1 Megabyte/second) Download – 8 Megabit/second (1 Megabyte/second) Packet loss rate – Less than 1% Port – HTTPS – 443PointClickCare with eMAR per user: Upload – 12 Megabit/second (1.5 Megabyte/second) Download – 12 Megabit/second (1.5 Megabyte/second) Packet loss rate – Less than 1% Port – HTTPS – 443Application Specific ConfigurationsAll PointClickCare ApplicationsTo provide the best experience with all PointClickCare applications, add the following domains to theallow list in your firewall for HTTPS(443): *.pointclickcare.com *.pendo.ioSecure ConversationsTo provide the best experience with the application, add the following domains to the allow list in yourfirewall for HTTPS (443):www.pointclickcare.com 16
PointClickCare General System Technical Specifications 2021 *.pointclickcare.com api.tigertext.me sdk.tigertext.me home.tigertext.comSkin & WoundTo provide the best experience with the application, add the following domains to the allow list in yourfirewall for HTTPS (443): *.pointclickcare.com *.swiftmedical.io *.pusherapp.com *.amazonaws.com *.fontawesome.comDocument Manager with e-SignatureTo provide the best experience with the application, add the following domains to the allow list in yourfirewall for HTTPS ointClickCare Technologies Inc. is advancing senior care by enabling long-term and post-acute care(LTPACPointClickCarePointClickCare offers a portfolio of cloud-based software and services designedfrom the ground up to help providers manage the complex requirements of senior care. With a suite offully-integrated applications powered by an interoperable, mobile friendly, and regulatory-compliantelectronic health record and revenue cycle management platform, PointClickCare helps our customersconnect and collaborate within their care network, achieve and demonstrate higher quality outcomes,optimize financial performance, and simplify their regulatory burden. Over 15,000 skilled nursingfacilities, senior living communities and home health agencies use PointClickCare today, making it theNorth American healthcare IT market leader for the LTPAC industry. For more information on softwaresolutions PointClickCare offers, please visit www.pointclickcare.com.www.pointclickcare.com 17
Mobile Strategy. 6. Browser Specific Configurations. 6. Apple Safari Browser Configurations. 6. Google Chrome Browser Configurations. 7. Microsoft Edge Chromium-Based Browser Configurations. 8. Microsoft Edge HTML-Based Browser Configurations. 9. Microsoft Internet Explorer \(IE\) Browser Configurations. 9. Mozilla Firefox Browser .
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Standard forms for technical specifications can be obtained from the Construction Specifications Institute (CSI) The CSI publishes a Master List of Section Titles and Numbers, which is the generally accepted industry standard. In it, technical specifications are organized into 16 divisions, each with titles that identify a major class of work.
The PowerEdge R740 system supports up to eight PCI express (PCIe) generation 3 expansion cards, that can be installed on the system board using expansion card risers. The following table provides detailed information about the expansion card riser specifications: Dell EMC PowerEdge R740 Technical Specifications Technical specifications 7
Standards ISo 15590-1 DnVGL-St-F101 ASME B16:49 NORSOK M630 SHELL DEP specifications CHEVRON specifications ARAMCO specifications TOTAL GS specifications BP specifications EXXONMOBIL specifications MSS SP-75, PFI-ES-24 Certifications ISO 9001: 2015 by Bureau Veritas ASME Stamp authorizations U, U2, S, PP AD2000 Merkblatt W0 &
category for care, will use I0020B from MDS 3.0. There are 10 clinical categories for care: acute infection, acute neurological, cancer, cardiovascular and coagulations, major-joint replacement or spinal surgery, medical management, non-orthopedic surgery, non-surgical . orthopedic/musculoskeletal, orthopedic surgery and pulmonary.
The Palliative and End-of-Life Management Clinical Support Tool is intended to be used by nursing staff and is designed to provide evidence-based decision support by incorporating hospice palliative care best practice evidence, while documenting it in the resident's EMR in PointClickCare.
cases where a resident has a weight loss of 5% or more in 30 days or 10% or more in 180 days as a result of any physician ordered diet plan or expected weight loss due to loss of fluid with physician orders for diuretics, K0300 can be coded as . 1. DEFINITIONS . PHYSICIAN-PRESCRIBED WEIGHT-LOSS REGIMEN . A weight reduction plan ordered by the .
ARCHAEOLOGICAL ILLUSTRATION 8 IMAGE GALLERY - SCRAN images to draw IMAGE GALLERY - illustrations from the 19 th century to the present day IMAGE GALLERY - illustrations from 19th century to the present day STONE WORK Stones with incised crosses, St N inian’s Cave, Wigtownshire. Illustration from Proceedings of the Society of Antiquaries of Scotland (1884-85), Figs. 2 and 3, p84 .
