Cisco Success Network (CSN) On Cisco Email Security

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Cisco Success Network (CSN) on Cisco on CollectedPrerequisitesRequirementsFirewall Related ConfigurationComponents UsedConfigureCSN and CTR dependenciesCSN Configuration using the UICSN Configuration using the CLITroubleshootIntroductionThis document provided the information on the Cisco Success Network feature which would beavailable as part of the AsyncOS 13.5.1 release for the Cisco Email Security Appliance (ESA).Cisco Success Network (CSN) is a user-enabled cloud service. When CSN is enabled, a secureconnection is established between the ESA and the Cisco cloud (Using the CTR Connection), tostream feature status information. Streaming CSN data provides a mechanism to select data ofinterest from the ESA and to transmit it in a structured format to remote management stations.Benefits To inform the customer regarding available unused features that can improve theeffectiveness of the product.To inform the customer regarding additional technical support services and monitoring thatmight be available for the product.To help Cisco improve the product.Information CollectedThese are the list of feature information that is collected as part of this feature once configured onthe ESA device: Device Model (x90, x95, 000v,100v, 300v, 600v)Device Serial Number (UDI)UserAccountID (VLN id number or SLPIID)Software Version

Install DateslVAN (Virtual Account Name in Smart Licensing)Deployment ModeIronPort Anti-SpamGraymail Safe UnsubscribeSophosMcAfeeFile ReputationFile AnalysisData Loss PreventionExternal Threat FeedsIronport Image AnalysisOutbreak filtersCisco IronPort Email Encryption Settings (envelope encryption)PXE encryptionDomain ReputationURL FilteringBlock Page CustomizationMessage TrackingPolicy, Virus and Outbreak QuarantinesSpam QuarantinePrerequisitesRequirementsTo configure this feature, these are some of the requirements which must be fulfilled: CTR (Cisco Threat Response) accountFirewall Related ConfigurationThe Firewall configuration needed to get CSN functional is currently dependent on the CTRcommunication and please refer to this document for more information: Integrating ESA with CTRComponents UsedThe information in this document is based on these software and hardware versions: Email Security Appliance (ESA) AsyncOS Version 13.5.1.x and above.ConfigureYou can configure this feature using both the ESA UI or the CLI. Details on both the steps areshown below.CSN and CTR dependencies

CSN Feature depends on the CTR Feature connectivity for its successful operation and this tableprovides more information on the relationship between these two processes.SSECSNConnect ProcesorsDisableDisabled anuallyEnabledEnabledDownDownUpUpUpDownUpUpCSN Configuration using the UI1) Login into the ESA UI.2) Browse to Network Cloud Service Settings (I will assume that CTR was disabled beforewe started with the upgrade to 13.5.1.x). Before the upgrade, If CTR was enabled, then CSN willalso be enabled by default. If CTR was disabled, then CSN will also be disabled.Note: We will assume CTR was disabled before the upgrade as CTR in a CentralizedDeployment is supposed to be disabled as it is enabled only on the SMA for sending out thereporting information to CTR.3) This is what you would observe as default on the ESA Device: -4) We will now register this ESA by first enabling the CTR Services on the ESA and "Submit" thechanges.

5) It would show this Status on the CTR Page "The Cisco Cloud Service is busy. Navigate back tothis page after some time to check the appliance status." Commit the changes to the device.6) You would then move ahead and get the CTR Token and register the device to CTR:7) You should see this status once the registration is successful:Success — A request to register your appliance with the Cisco Threat Response portal isinitiated. Navigate back to this page after some time to check the appliance status.8) Once you refresh the page, you would see the CTR Registered and CSN Enabled:9) As Discussed, CTR in this scenario needs to be disabled as this ESA is Centralized and youwould still see CSN enabled as expected. In case, this ESA is not managed by SMA (NonCentralized), you can keep the CTR enabled.

This should be the final state of the configuration. This step should be followed for every ESAas this setting is Machine Level.CSN Configuration using the CLI(Machine esa ) csnconfigYou can enable the Cisco Success Network feature to send your appliance details and featureusage to Cisco.Choose the operation you want to perform:- ENABLE - To enable the Cisco Success Network feature on your appliance.[] enableThe Cisco Success Network feature is currently enabled on your appliance.Changes would need to be committed as part of enabling this using the CLI.TroubleshootTo troubleshoot this feature, there is a PUB (/data/pub/csn logs) Log available that would havethe information on this feature. The sample below is the log at the time when the registration wascompleted on the device:(Machine ESA) (SERVICE) tailCurrently configured logs:Log NameLog -1. APIAPI LogsManual DownloadNone2. ampAMP Engine LogsManual DownloadNone3. amparchiveAMP ArchiveManual DownloadNone4. antispamAnti-Spam LogsManual DownloadNone5. antivirusAnti-Virus LogsManual DownloadNone6. asarchiveAnti-Spam ArchiveManual DownloadNone7. authenticationAuthentication LogsManual DownloadNone8. avarchiveAnti-Virus ArchiveManual DownloadNone9. bouncesBounce LogsManual DownloadNone10. cli logsCLI Audit LogsManual DownloadNone

CSN LogsCTR LogsDLP LogsAdvanced Phishing Protection LogsEncryption LogsIronPort Text Mail LogsSpam Quarantine LogsSpam Quarantine GUI LogsFTP Server LogsGraymail ArchiveGraymail Engine LogsHTTP LogsIP Reputation LogsIronPort Text Mail LogsRemediation LogsReporting LogsReporting Query LogsS3 Client LogsScanning LogsSender Domain Reputation LogsService LogsSmartlicense LogsNTP logsStatus LogsSystem LogsThreat Feeds LogsTracking LogsConsolidated Event LogsUpdater LogsUpgrade LogsURL Reputation Logslog you wish to tail.11. csn logs12. ctr logs13. dlp14. eaas15. encryption16. error logs17. euq logs18. euqgui logs19. ftpd logs20. gmarchive21. graymail22. gui logs23. ipr client24. mail logs25. remediation26. reportd logs27. reportqueryd logs28. s3 client29. scanning30. sdr client31. service logs32. smartlicense33. sntpd logs34. status35. system logs36. threatfeeds37. trackerd logs38. unified-239. updater logs40. upgrade logs41. url rep clientEnter the number of the[] 11Press Ctrl-C to stop.Sun Apr 26 18:16:13 2020Sun Apr 26 18:16:13 2020Sun Apr 26 18:16:13 2020Sun Apr 26 18:16:13 2020Sun Apr 26 18:16:13 2020Sun Apr 26 18:16:16 2020Sun Apr 26 18:16:16 in LogfileVersion: 13.5.1-177 SN: 564D2E7007BA223114B8-786BB6AB7179Time offset from UTC: -18000 secondsSystem is coming up.DAEMON: Watchdog thread startedThe appliance is uploading CSN dataThe appliance has successfully uploaded CSN data

Cisco Success Network (CSN) is a user-enabled cloud service. When CSN is enabled, a secure connection is established between the ESA and the Cisco cloud (Using the CTR Connection), to . Cisco IronPort Email Encryption Settings (envelope encryption)

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