GUIDEBOOK HOUSEKEEPING
APRIL 2020GETTY IMAGESGUIDEBOOK HOUSEKEEPING
GETTY IMAGES1HOUSEKEEPING TAKES ON NEW URGENCYIN LIGHT OF COVID-19While the COVID-19 coronavirus pandemicextreme situation as this one, said Jan Louisethe world, hoteliers are finding themselvesin the College of Business at the Universitycontinues claiming lives and livelihoods aroundin a unique position: Some have had totemporarily close their businesses while othersare remaining open on a limited basis, offeringrespite and accommodation to essentialworkers and in some cases, those who are sick.Whether staying open on a limited basis orperforming maintenance in hopes of a promptreopening, hoteliers must protect both guestsand their housekeeping teams alike, makingsure everyone takes extra precautions to notof New Haven in West Haven, Conn., but willadapt quickly and likely already are developingand adapting training sessions for teammembers. Smaller hotels that operate on tighterprofit margins, however, may face more of achallenge when it comes to changing the typesof detergents or disinfectants used, or evenincreasing the frequency of washing bed linens,she cautioned.In the current situation, said Glen O’Connor,just get spaces clean, but thoroughly sanitized.SVP/risk control director of technical servicesNEW NORMALShousekeepers need to be prepared forMost of the big hotel companies might nothave been prepared necessarily for such anGUIDEBOOKJones, professor of hospitality and tourismHOUSEKEEPINGat Sompo International Global Risk Solutions,three different scenarios when cleaningguestrooms. While a guest is staying in a room,
a housekeeper may simply replace some linenyou’re actually releasing particles and now theyextent of the cleaning,” O’Connor said.chemicals to use when cleaning, O’Connorand tidy up a little bit, if at all. “And that’s theThen a guest checks out, and a new scenariocomes into play. “That’s where you’re goingto see the more detailed cleaning,” O’Connorsaid. “And then the third one is called the deepclean, and that’s when you’re moving furniturearound and you’re really going into a deepertype of cleaning process . and those are doneless frequently.” This deep-cleaning process, hesaid, should be corner-to-corner, making surebecome airborne,” he said. In terms of whatrecommends checking the websites for theCDC, the local department of health andthe Environmental Protection Agency to seewhat the most current recommendations are.Suppliers like Ecolab, he added, can helpdetermine which disinfectant products are rightfor different spaces and surfaces.PUBLIC SPACESno spot in the room is missed.In a pandemic, every member of a hotel’sfollowing the Centers for Disease Control andor another. “Everybody’s on the clean teamA big part of keeping rooms clean involvesteam becomes a housekeeper in one way2Langham Hotels & Resorts’ properties worldwide areoffering disposable face masks for guests and staff.Prevention guidelines and wearing appropriatehere,” said Kenja McLeod, general manager atshould be [doing] already from a [workers’Arizona. ‘We’ve got our gloves, got our masks,personal protective equipment—“which theycompensation] perspective,” O’Connornoted. Another small detail that can make abig difference is not shaking linens out whenchanging beds. “When you’re shaking linens,GUIDEBOOKHOUSEKEEPINGthe Hampton Inn & Suites Tucson Marana inand touching up all these areas is pretty mucha constant. We’re constantly cleaning anddisinfecting.” Public spaces are cleaned every30 minutes following a checklist to make sure
all high-touch areas are kept sanitized using thesame disinfectant the property was using beforethe pandemic: a peroxide-based multisurfacecleaner from Ecolab.Langham Hotels & Resorts is headquarteredin Hong Kong, and Global Director of RoomsMina Vardar Aicher said that the companylearned valuable lessons from the 2003 SARSHigh-touch areas at Langham hotelsare sanitized every two to three hours.outbreak and has been sharing these lessonselevator buttons, handrails, telephones and“Everywhere that you can pass through theregularly, according to Aicher. All workers dropwith the rest of the hotels within the portfolio.hotel, you will find hand sanitizer dispensers,”she said.remote controls, among others) are also sanitizedoff their business-use phones to be disinfectedat the end of each shift so that each next shiftbegins with a fully sanitized device.Management company McNeill Hotel Co. hasonly had to close two of its 25 hotels (one was3undergoing a renovation already and the otherhas an adjacent sister property that is remainingopen), and is likewise implementing strictercleaning procedures for the properties thathave remained open. While public spaces in thehotels have been shut down to encourage socialdistancing, housekeepers still are cleaningthem every hour on the hour—“as well as allpublic restrooms,” said Travis Murray, McNeill’sMina Varder AicherDisposable face masks are readily availablefor guests and staff, and more stringentequipment is available for any high-risk areasor spaces that may have been contaminated.Since the SARS outbreak, many buildings inthe region place protective coverings overall elevator buttons, but the company is nowinsisting that these protective layers be installedon all of its hotels worldwide.High-traffic areas like entryways and elevatorsEven if people don’t use the public spacesfor their normal functions, he explained, theact of passing through to get to a guestroomcould put other people in danger: “When youhave someone walk in the front door, you neverknow what they could touch,” he said. As withLangham, McNeill’s housekeepers are sanitizinghigh-touch points like elevator buttons regularly,and some also wear disposable shoe-coveringsas well as the standard gloves.are sanitized every two to three hours ratherGUESTROOMSaround, and high-touch areas (door handles,housekeepers at hotels in McNeill’s portfolio spraythan only late at night when few guests areGUIDEBOOKregional director of operations.HOUSEKEEPINGWhen cleaning a guestroom, Murray said,
Across the Langham brand, housekeepers are using hospital-gradedisinfectants like Oxivir TB from Diversey to clean public areas and guestrooms.an EPA-approved antiviral disinfectant (supplied bytaking them directly to the laundry facility and thenon the surfaces, they wait at least 45 seconds andwashing machines.”Ecolab) on all surfaces. “And once the chemical is4then they wipe it off,” he said. Every piece of theHousekeepers at the Hampton Inn & Suitesbathroom and every hard surface in the guestroomTucson Marana also have limited going intothe company is taking advantage of reducedWhen cleaning recently vacated guestrooms,is cleaned with the disinfectants, he said, andoccupancy to do longer, deeper cleans on hardto-reach areas. “So basically, all touchpoints arebeing disinfected in the room so when [it needs tobe used again], you’ll be ready to go.”To make it easier for housekeepers and gueststo follow social distancing guidelines, McNeill’shotels are limiting normal cleaning sessions torooms that have been vacated. For occupiedoccupied guestrooms as much as possible.the housekeepers spray every hard surface withdisinfectant and let it sit for an extended time tothoroughly kill any germs that might be on thosesurfaces. “Everything is taking us a lot longer toclean,” acknowledged McLeod, “but we want tomake sure that the rooms are [sanitized]. They haveto be disinfected.”Anything a guest may have touched in a roomrooms, Murray said guests bring their trash to themust be sprayed with disinfectant, Aicher said,are dropped off at the doors as needed, as are anymakers, teapots and ice buckets. Water glasses,doors to be collected. Clean bed linens and towelsother amenities—but housekeepers avoid goinginside and any close contact.Linens and towels coming out of the roomsare divided into plastic bags where they can besealed away en route to the laundry room. “Prior tocoronavirus, the housekeepers would just gatherlinens and send them down a laundry chute,”Murray recalled. “We’re actually bagging the linens,GUIDEBOOKthe bags are emptied directly straight into theHOUSEKEEPINGfrom the hair dryers and towel racks to the coffeecups and any other food-and-beverage equipmentin Langham rooms are all sanitized in betweenbookings whether the equipment was used or not.Across the brand, housekeepers are now usinghospital-grade disinfectants like Oxivir TB fromDiversey to clean public areas and guestroomsalike. “We need to be surgically clean,” she said.
GETTY IMAGESHOW TO APPROACH PEST CONTROL INLIGHT OF COVID-195Fortunately for hotels, pest control is one ofbody, whereas these respiratory viruses arenot need worry about preventing the spreadbeing held by mucus or moisture or anythingaspect of hotel operations where they shouldof COVID-19. According to both Judy Black,VP of quality assurance and technical servicesat Rollins, and Shannon Sked, manager oflike that.”PEST CONTROL FOR CLOSED ORinnovations and continuous improvements‘SHRUNK’ HOTELSresearch or evidence showing the coronavirushalt travel across the United States, manyat Western Pest Services, there has been noAs travel restrictions and stay-at-home ordersthat causes COVID-19 is spread through pests.hoteliers have been forced to either suspend“We can’t say that it doesn’t happen, but thereis no evidence out there right now,” said Sked.Putting the lack of proof aside, Sked addedoperations within a portion of the hotel—ortemporarily close their hotels.With profits down and empty rooms, Skedit’s highly unlikely the virus could spread throughrecognized that hoteliers may need to limitrespiratory viruses like SARS-CoV-2 don’t workbrought up bedbugs as an example. With thepests—or pets, he added—simply becausethat way.“They don’t work like foodborne pathogensdo,” explained Sked. “[Foodborne pathogensare] pretty strong and resilient outside of theGUIDEBOOKrelatively weak and fragile when they’re notHOUSEKEEPINGthe scope of their pest-control contracts. Hetransient population no longer bringing in thepests, he explained, this could be an area forhotels to save.By contrast, Sked stressed the importance of
maintaining vigilance toward public-health pests,full of restaurants that have been shut downhave not been shown to spread COVID-19, helike that—those hotels are at a higher risk forsuch as cockroaches and rodents. While theysaid they are linked to pulmonary and respiratoryillnesses such as allergies and asthma.“What we know, what the medicalor limited services to only take-out and thingsrodents, in particular, coming in if they weren’tthere already,” said Sked.community has documented pretty strongly,is that this COVID-19 pandemic is at a muchhigher risk for people that suffer from underlyinghealth issues,” Sked said. “And so, by just atleast controlling those public-health-relatedpests, we can actually help to ensure that—notsaying that pest control has anything to do6with managing the pandemic, it doesn’t—butWHAT HOTELS SHOULD DOissues. And by doing that, we can keep peopletake now are the same as those they shouldit definitely can help with these public-healthBlack said the preventive actions hotels shouldhealthier and hopefully that’ll help reduce thetake when they are in full operation. “Theseimpact of the pandemic.”While Sked acknowledged the financialissues hoteliers currently face, he said gettingthese public-health pests “back under controlonce you’re ready to open up is going to beand that all doors remain closed,” Black said.“Additionally, do not leave open food out, cleanup food spills and take the trash out regularly.”Sked recommended hotels continue bringingmuch more expensive than having some type ofin pest-management professionals, preferablycontinually deal with these public-health pests.”than weekly service, at least for just inspectingprogram, even if it’s a limited program, to try toEMBOLDENED PESTSSked said these types of pests—cockroachesand pests—will be more likely to thrive in thisnew environment where hotels are relativelyempty and restaurants are closed down or onlyoffering delivery or take-out.“They like it when it’s very quiet, dark,undisturbed,” said Sked. “So, by closing downthe hotel, it becomes actually a more conduciveenvironment for things like cockroaches androdents.”Furthermore, Sked said these types of pestswill be more likely to spread to hotels becausetheir traditional food sources have been impacted.“So, a closed hotel in a neighborhood that’sGUIDEBOOKinclude ensuring the building is well sealedHOUSEKEEPINGon a weekly basis. “If you wait too much longerand making sure that products are fresh then you’re likely to end up in a situation whereyou’re kind of getting behind the ball and yougot the cart before the horse,” said Sked.Black noted it is important for hotels toensure hotels maintain their regular wasteremoval service remains in effect. Items indumpsters, she said, should not sit there formore than a week.“Furthermore, take this opportunity to deepclean any kitchen or breakfast service areas,as well as dumpster pads,” Black continued.“This unique time is also an opportunity to haveyour pest provider do a comprehensive bedbuginspection in vacant guestrooms.”
Encasements are one option for keepingmattresses and pillows as clean as possible.7OTHER CONSIDERATIONS FORHOUSEKEEPING ATTENTIONThe COVID-19 pandemic is putting a greaterparent company. The company’s AllerZipbut there are some items that might not be topand Allergy Friendly by the Asthma and Allergyfocus on housekeeping and cleaning in general,of mind. Here’s what you need to know aboutbeds, ice machines and air-cleaning technology.MATTRESSES AND PILLOWSFoundation of America for its ability to keepout small particles that could irritate those withasthma and allergies.COVID-19 is spread through respiratoryWhile sheets and other bedding items candroplets, and unprotected mattresses andmattresses and pillows are another story. Oneas other bodily fluids. “By protecting bothbe washed to prevent the spread of illness,way to keep them sanitary is through the use ofencasements.Protect-A-Bed mattress protectors andencasements feature the patented MiracleMembrane, a moisture barrier that prevents anyliquids, including bodily fluids, from passingthrough the protector and onto the mattress,according to Nicole Pasik, director of marketingfor Focus Products Group, Protect-a-Bed’sGUIDEBOOKSmooth encasement has been certified AsthmaHOUSEKEEPINGpillows can soak up these droplets as wellthe mattress and the pillow a hotel propertycan quickly sanitize a room without having towash or steam clean the mattress or pillows,”Pasik said. “They can remove the pillow ormattress protector just like they would a regularlinens and wash, but the protector would haveprevented any bodily fluids from entering thefibers of the pillow or mattress.”Normally hotels wash the protector when
soiled after a spill, but because many hotelscan be effectively cleaned, in this case by hoteleven being used as overflow medical facilities,Purdy said.are being used to house health-care workers orPasik recommends washing upon check-out.personnel, because they can actually get to it,”Though Purdy said Spry is focused largely“It’s an extra layer of protections for youron supplying hospitals for now—the companymattress,” she said. “The protector will prevent10,000 filtered health-care pillows to hospitalsguests. Think of it as a face mask for yourany guest’s bodily fluids from seeping into themattress or pillow. This moisture barrier protectsthe next guest from the past guest.”announced in March it would be donatingacross the United States to combat the spreadof COVID-19—he said the company has seeninterest from hotel wellness centers and remainsopen to partnering with anybody and everybody.ICE MACHINESJohn Mahlmeister, COO of Easy Ice, placesice machines lower on the spectrum of potentialCOVID-19 problem areas. “The things I worrymore about are the restaurants in hotels8because it’s a communal space and it involvedSpry Pure pillows are hermetically sealed to keepviruses and allergens out.According to Bill Purdy, CEO/co-founderof Spry Therapeutics, one problem with mostpillows today is it is impossible to clean theiryou getting near your mouth and your faceoften,” said Mahlmeister. “I think health andexercise equipment, same kind of thing. Get onan elliptical, get all sweaty and you start wipingyour face, your eyes.”Even though Mahlmeister said he thinkscores. With stitched seams with large holesice machines represent a very low rate ofthese pillows easily can absorb pathogensincreased cleanings—traditionally, he saidand perforations for breathability, he saidhousekeepers can do nothing about.“When they compress, they have thepotential to aerosolize everything within themand if COVID easily aerosolizes, it could wellaerosolize it,” said Purdy.transmission, he added, he did not discounthe’d expect staff would clean the ice machineexterior two or three times a day—if only for themessage that would send.“I think setting a practice of more frequentBy contrast, Purdy said his company’sSpry Pure pillow is hermetically sealed tokeep viruses and allergens out. A filter nearthe surface of the pillow ensures it maintainsbreathability, he explained, while also preventingany pathogens from entering the pillow and thenlater aerosolizing out.“Any of the pathogens, such viruses andbacteria, are trapped at the surface where theyGUIDEBOOKHOUSEKEEPINGIce machines, along with vendingmachines, should be cleaned every day.
cleanings, perhaps the cleaning themselves maybeing used. One offering for the hotel industrycommunicating and keeping the message out innontoxic broad- spectrum disinfectant.help, but what it probably does a better job of isthe marketplace that practicing good hygiene isand other public spaces is NeoSan Labs’Appropriate for daily use, NeoSan Labs 01better and safer,” Mahlmeister said.is formulated and manufactured specificallya hand sanitizer stand near the ice machine andproducts are registered with the UnitedFor a similar reason, he also suggested placingvending machines. Just having that presencethere, he said, would help remind guests to bemore conscious and practice good hygiene.for commercial applications. The company’sStates Environmental Protection Agencyas an antibacterial, cleaner, mildewstat,decontaminant, disinfectant, deodorizer, fungicide,algaecide and virucide. They are nontoxic and notharmful to people, animals or plants.According to the company, NeoSan Labs01 disinfectant has a kill rate of 99.99999percent and is effective within minutes toeradicate germs, bacteria and viruses. Itprovides complete microbiological sterilization,9The Aura Air air-management platform can removeflu viruses such as H1N1 and H5N1 from the air.in noncorrosive, noncarcinogenic formulas thatdo not produce toxic fumes or residue. They arefragrance free, biodegradable, nonflammableAIR-CLEANING TECHNOLOGYAura Air is another company working to promote“Neosan Labs products are more thancleanliness. According to CEO/co-founder Aviadcleaning. They protect lives by exceedingalready in use in a medical center in Israel—canleaving treated areas and surfaces not onlyShnaiderman, the air-management platform—remove flu viruses such as H1N1 and H5N1from the air. Though he said the device is not yetcertified when it comes to COVID-19, he saidthere’s a “high possibility” it also can removethat virus as well.In addition to disinfecting the air, Shnaidermannamed another way Aura Air can help hoteloperations. Since Aura Air acts as an air filter,disinfection and decontamination standards,cleaner, but less toxic than when they werebrand new,” said Greg Charillon, NeoSanLabs’ CEO. “Cruise lines, airlines, hotels andrestaurants can disinfect their porous andnonporous surfaces and the air quickly withhospital-grade sterilization without formalin,chlorine, carbolic acid or heavy metals.
GUIDEBOOK HOUSEKEEPING. Fortunately for hotels, pest control is one of aspect of hotel operations where they should not need worry about preventing the spread of COVID-19. According to both Judy Black, VP of quality assurance and technical services at Rollins, and Shannon Sked, manager of
MANUAL HOUSEKEEPING ACHS VIII REGIÓN. Manual Housekeeping Asociación Chilena de Seguridad, VIII Región ISO 9000:2000 Código:DC Página 2 de 49 Autorización Nombre y Firma Descripción Página Tabla de contenido 2 Resumen Manual Housekeeping 3 Introducción 5 Programa Housekeeping 6 Proceso para aplicar Housekeeping 7 Consenso de la .
THC/N0224: Manage staff and operations of the housekeeping department Description This OS unit is about managing the housekeeping staff and implementing operational standards of housekeeping, and coordinate repairs and maintenance of the housekeeping department. Scope The scope covers the following: Manage the housekeeping staff
operations to areas such as housekeeping, horticulture, F&B, security, spa and IT. 2. Objectives i.) 2.1. To study the outsourced services in Housekeeping department. ii.) 2.2. To identify reasons for outsourcing Housekeeping Services. iii.) 2.3. To study the impact of outsourcing Housekeeping services on operations. 3. Literature Review
Housekeeping, Responsibilities of the Housekeeping department, a career in the Housekeeping department, Housekeeping Department: Organizational framework of the Department (Large/Medium/Small Hotel). Unit- 5 (8 hours) House Keeping Personnel: Role of Key Personnel in Housekeeping, Job Description and Job Specification of
Module I: Introduction to Housekeeping Importance & Functions of Housekeeping Housekeeping Areas - Front of the house, Back of the house, Guest rooms, Public Area, Maids Room, Indoor and Outdoor Areas. Layout of Housekeeping department, Factors to be considered while planning the layout of the department, Explanation of all
HOUSEKEEPING DEPARTMENT UNIT - 2 Organization Chart of Housekeeping Department The organizational structure of the housekeeping department mainly depends on the activities and the size of the hotel. Organizational chart provides a clear picture of the line of authority, channels of communication and systematic direction of order.
This guidebook is designed for the Young Marine Recruit. There are four other guidebooks that you will receive as you progress through your career in the Young Marines: the Basic Young Marine Guidebook, the Junior Young Marine Guidebook, the Senior Young Marine Guidebook,
Introduction to Digital Logic with Laboratory Exercises 6 A Global Text. This book is licensed under a Creative Commons Attribution 3.0 License Preface This lab manual provides an introduction to digital logic, starting with simple gates and building up to state machines. Students should have a solid understanding of algebra as well as a rudimentary understanding of basic electricity including .
