Business Ready Enhancement Plan For Microsoft Dynamics

2y ago
144 Views
9 Downloads
360.18 KB
9 Pages
Last View : 9d ago
Last Download : 2m ago
Upload by : Julia Hutchens
Transcription

Business Ready Enhancement Plan for Microsoft DynamicsCustomer FAQUpdated January 2011The Business Ready Enhancement Plan for Microsoft Dynamics is a maintenance plan available to customersof Microsoft Dynamics AX, Microsoft C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, MicrosoftDynamics NAV, Microsoft Dynamics SL, Microsoft Dynamics POS, and Microsoft Dynamics RMS, andworldwide.The Business Ready Enhancement Plan is designed to help customers maximize the value of their MicrosoftDynamics solution. It also helps them protect their investment and equips them with tools and resources tohelp maximize value and enhance employee productivity.This document includes information in the following areas: General Information1. Overview of Business Ready Enhancement Plan2. Pricing and Policies3. Re-Enrollment Pricing and Policies The Business Ready Enhancement Plan Benefits4. Overview of the Benefits5. Localizations, Translations, Upgrades, and Updates6. CustomerSource7. Support Lifecycle Policy8. Protected List Price9. Additional Modules, Licenses, and Systems10. Customer Direct Communication Contact Information

General Information1. Overview of Business Ready Enhancement PlanWhat is the Business Ready Enhancement Plan?The Business Ready Enhancement Plan (“BREP”) is a maintenance plan for Microsoft Dynamics customersaround the globe. It is designed to drive greater value for customers as they plan, deploy, use theirMicrosoft Dynamics solution.Who can enroll in the Business Ready Enhancement Plan?The Business Ready Enhancement Plan is available to new and existing customers with the followingproducts or previous versions: Microsoft Dynamics AX Microsoft Dynamics CRM Microsoft Dynamics GP Microsoft Dynamics NAV Microsoft Dynamics SL Microsoft C5 Microsoft Dynamics RMS Microsoft Dynamics POSWhy should I enroll in the Business Ready Enhancement Plan?The Business Ready Enhancement Plan is essential to your ongoing success with your MicrosoftDynamics solutions, helping your business stay ahead of your competition. One of most valuable benefits of your Business Ready Enhancement Plan is the ability to takeadvantage of new version upgrades. By staying on the latest version, you have access to newfeatures and capabilities and help your business stay on the leading edge of technology.In addition to upgrades, we also deliver critical updates and a 10 year support lifecycle to helpyou protect your investment. These periodic updates include tax and regulatory releases tokeep your organization compliant, along with the latest system updates to keep your solutionsrunning at peak performance.Our customer portal, CustomerSource, is designed specifically for Microsoft Dynamicscustomers who are enrolled in a Business Ready Enhancement Plan. It is a secure web site whichserves as your one- stop-shop to access your enhancement plan benefits, providing time andmoney saving information, 24/7. You’ll be able to solve issues quickly and cost effectively usingself-support tools and unlimited access to over a thousand online training courses. This uniqueexperience includes the Microsoft Dynamics community site which enables mutual learning,connecting you with your peers, partners and other industry experts.As you can see, enrollment in BREP creates an environment where you have access to the latestbusiness software, along with empowerment for your users to unlock your solution’s potential.When you combine all of this value delivered by Microsoft, with the strength of our2

Microsoft certified reseller partner ecosystem, your Business Ready Enhancement Plan is anessential key to your organization’s success.Access CustomerSource today at https://mbs.microsoft.com/customersource.How is the Business Ready Enhancement Plan related to other service offerings such as BusinessReady Advantage Plan or Business Ready Advantage Plus?The Business Ready Enhancement Plan is the foundation for all other Microsoft Dynamics customerservice plans. Your enrollment in BREP is required to purchase there two additional service plans. Theseadditional support plans are not available in all regions. Please contact your Microsoft certified resellerpartner for availability in your region.2. Pricing and PoliciesHow much does it cost to enroll in the Business Ready Enhancement Plan?Please contact your Microsoft certified reseller partner for a quote for BREP enrollment on yourMicrosoft Dynamics solution.How long does a Business Ready Enhancement Plan contract last?The standard contract length for BREP is a minimum of 365 days.Can I purchase a multi-year contract?We offer a 3-year enrollment option in limited regions. Consult your Microsoft certified resellerpartner for more information.Can I purchase a multi-year contract once I have started a one year BREP contract in the middleof my contract? Customers have 90 days from the start of a one year BREP contract to upgrade to athree year plan. The start date remains the same as the initial one year contract. Customers receivecredit for the remaining days on their current plan, which will be applied as a credit on the instalmentinvoice for the second year. (This is only available in EMEA/APOC regions)What happens if I purchase new users or modules during the 3 year contract?If you paid for the 3 year plan up front, you will need to pay for the additional users and modules forthe remaining time of the BREP contract. If you committed to paying the plan with an annual payment,you will need to pay a pro rata fee for BREP on a three year rate for the additional users and modulesfor the time remaining in your current year. The subsequent annual payments will include theadditional users or modules in the calculation.How can I enroll in a Business Ready Enhancement Plan? How about renewing?Please consult with your Microsoft certified reseller partner to enroll in or renew your Business ReadyEnhancement Plan.What if my organization is unable to renew our BREP plan for the following year?If you decide not to renew your BREP plan, please notify your Microsoft certified reseller partner of yourdecision within 90 days of the expiration of your current 1 year or 3 year Business Ready EnhancementPlan.3

Will I receive a service contract when I purchase the Business Ready Enhancement Plan?Yes. The service agreement will be delivered to you as part of the confirmation e-mail upon enrollment.No signature will be required. Terms and conditions can be found on CustomerSource by clicking here.Is the first year of Business Ready Enhancement Plan enrollment mandatory?Yes. Microsoft requires enrollment in BREP upon purchase of your license during your first year withyour Microsoft Dynamics solution. For new customers, enrollment begins on the date Microsoftinvoices your Microsoft certified reseller partner for the Business Ready Enhancement Plan. Enrollmentin Business Ready Advantage is also required the first year for customers purchasing MicrosoftDynamics GP, Microsoft Dynamics RMS, Microsoft Dynamics POS, and Microsoft Dynamics SL.I used to be on a Business Ready Enhancement Plan and now it has expired. Can I get productupgrades that were released when I was current on a Business Ready Enhancement Plan?No. Customers have access to product updates and upgrades for their purchased product during thetime of their BREP enrollment.3. Re-Enrollment Pricing and PoliciesI have allowed my Business Ready Enhancement Plan to lapse, and now I’d like to re-enroll.How much does it cost to re-enroll in the Business Ready Enhancement Plan?For a quote on your re-enrollment, please contact your Microsoft certified reseller partner.When calculating my re-enrollment price, do I base my re-enrollment on the current list price onmy Microsoft Dynamics product or on the Protected List Price (as defined in Section 7) from whenI was enrolled in a Business Ready Enhancement Plan?Your re-enrollment will be based on the current recommended system list price or protected list price,whichever is higher at the time of re-enrollment. Protected List Price feature is valid only as long as youremain current on BREP.Who should I contact if I have questions regarding re-enrollment in the Business ReadyEnhancement Plan?Please consult with your Microsoft certified reseller partner.Benefits of The Business Ready Enhancement Plan4.Overview of the BenefitsWhat are some of the benefits of enrolling in the Business Ready Enhancement Plan?Some of the key benefits of the Business Ready Enhancement Plan are: Access to upgrades and updates (See section 5)Current information on your Microsoft Dynamics product and servicesUnlimited access to online training and certification informationAccess to the technical support Knowledge Base and newsgroupsCustomerSource (See section 6)Protected List Price (See section 7)Additional Modules, Licenses, Systems, and Transition Investment Credit (See section 8)4

How long are the benefits granted to me?The benefits of the Business Ready Enhancement Plan are granted for as long as you are enrolled andremain current on BREP.Can I take advantage of the Business Ready Enhancement Plan right away?When you enroll in the Enhancement Plan, you will receive a confirmation email that containsinstructions on how to access CustomerSource. CustomerSource will serve as the gateway to accessmany of the benefits including online training, Knowledge Base, product downloads, and much more.5. Localizations, Translations, Upgrades, and UpdatesWhat localizations and/or translations does Microsoft provide for its Microsoft Dynamicssolutions?Microsoft extends the business process functionality of its Microsoft Dynamics enterprise resourceplanning applications by developing features to address certain language or nationwide financialregulatory requirements in countries where Microsoft makes these applications generally commerciallyavailable.Since laws and regulations that affect companies are different in each country, the Microsoft Dynamicsapplications are not supported in terms of localizations, languages or technical support in all countries.For more information about the various countries and regions where Microsoft makes localizations andor translations generally commercially available for Microsoft Dynamics applications, click here.Are Partner-Created Localizations or Translations of Microsoft Dynamics software included in theBusiness Ready Enhancement Plan?No. Microsoft Dynamics partners may offer solutions that meet specific regulatory requirements areunique to cities, states, provinces or industries in a particular country. However, these partner-createdlocalizations or translations are not included in the Enhancement Plan. Please contact your partner forinformation about the localizations and/or translations they create for your licensed version ofMicrosoft Dynamics software.Does Microsoft provide any warranties or guarantees for partner-created localizations ortranslations?No. Microsoft does not provide any warranties (expressed, implied, statutory or otherwise) that partnercreated solutions comply with local business, tax and regulatory, legal or other applicable requirements.Please contact your partner for information about the localizations and/or translations they create foryour licensed version of Microsoft Dynamics software.How does Microsoft cover tax and regulatory updates?Microsoft understands that local laws, market conditions, and support requirement differ around theworld. As a result, Microsoft provides tax and regulatory releases, on an as-needed basis, at the supportservice pack level, for designated current and future versions of Microsoft Dynamics applications duringthe “Mainstream Support” phase of the “Support Lifecycle” for Microsoft Dynamics applications. Insome instances, regulatory updates may require upgrading to the latest service pack of a supportedversion of the Microsoft Dynamics application. For more information on support version of MicrosoftDynamics software, see Microsoft Support Lifecycle5

6. CustomerSourceWhat is CustomerSource?CustomerSource is a password-protected website available to customers who have a current BusinessReady Enhancement Plan. CustomerSource provides resources and self-support tools that help improveyour productivity with your Microsoft Dynamics business management solutions.Is the information relevant to where my company does business in?CustomerSource is available in 33 local-language country/region sites in 23 languages.The local sites offer information most relevant to each country. You can set your site preference andlanguage preference by going to My Account, My Profile in CustomerSource.In addition, anyone with access to CustomerSource can view the global English site for each MicrosoftDynamics product line.Do I have to be enrolled in BREP to get access to CustomerSource?Yes. CustomerSource access is provided only to customers who remain current on BREP. To view thedemo and learn even more about CustomerSource, please rce article.mspx.Can I get started using my BREP benefits right away? How can I get full value of theEnhancement Plan?Customers who enroll in the Enhancement Plan will receive a confirmation e-mail outlining thebenefits and how to access them. Enrolled customers will also receive instructions on how to accessCustomerSource.How do customers access to CustomerSource?1. Customers must have a Microsoft Windows Live ID to access CustomerSource. If they don'talready have a Windows Live ID, they can obtain one at:https://accountservices.passport.net/reg.srf. If they’re having problems, contact Windows Live IDCustomer Support: rt.srf.2. Customers should click on the link below in order to associate their Windows Live ID withtheir CustomerSource account.Important Notes: If a customer has multiple Windows Live IDs, they should close all web browsers and logout of all Windows Live ID accounts before they visit the URL below. Only one person can use the link below to associate their Windows Live ID with theirCustomerSource Saved.aspx?GUID 6829ced4-8529-4bd2-8f0346d480e54207How can I add or modify user information on CustomerSource?You can go to CustomerSource VOICE My Account My CustomerSource Accounts to add aprofessional on your account. You can choose “Add a Professional” to enter additional names and email addresses for individuals who will be using CustomerSource.6

7. Protected List PriceWhat is Protected List Price?Protected List Price is established by Microsoft by recording the recommended system list price at thetime of your Microsoft Dynamics license purchase. This list price becomes the “protected” basis uponwhich your future Enhancement Plan renewals are calculated, provided that you remain current onBREP.What benefits will Protected List Price bring to me?Protected List Price allows you to budget more predictably for your BREP renewal year after year.Protected List Price will only change if you conduct an activity outlined in the policies (such as purchaseof additional users or modules), so the renewal amount can be predicted based on your actions. Toview Protected List Price policies, go tsservices/service/enhancement/plppolicies.htm.8. Additional Modules, Licenses, and SystemsWhat happens to my BREP price if I add a module or user to my solution?If you are enrolled in BREP and purchase additional functionality or use licenses during the time of yourenrollment, the BREP coverage for these additional modules/users will be prorated to the day to matchthe anniversary date of the rest of your Business Ready Enhancement Plan for Microsoft Dynamics. YourMicrosoft certified reseller partner can help you with the process and provide you with the quote.Do I have to be enrolled in BREP to purchase additional modules or system user licenses?Enrollment in BREP is required if you are using one of the following: Microsoft Dynamics AX Microsoft Dynamics CRM Microsoft Dynamics GP Microsoft Dynamics NAV Microsoft Dynamics POS Microsoft Dynamics RMS Microsoft Dynamics SLCan I purchase additional functionality or user licenses for unsupported products?Customers enrolled in BREP may choose to purchase licenses for unsupported products that we makeavailable for purchase at our sole discretion. However, by definition, Microsoft will not support theselicenses. For a list of Microsoft Dynamics products that are currently supported, go to the SupportLifecycle Web site at http://support.microsoft.com/lifecycle.Is enrollment in BREP required for customers to have rights to hot fixes and service packs?Yes, enrollment in the Business Ready Enhancement Plan is required for customers to receive nonsecurity hot fixes, tax and regulatory releases, and services packs.What is Transition Investment Credit? How do I benefit from it?Transition Investment Credit gives you the flexibility and security in your Microsoft Dynamics solutionchoice; should your needs change, you have access to any of the other Microsoft Dynamics solutionsthat will best fit your new needs. Click here for additional details on Transition Investment Credit.7

9. Support Lifecycle PolicyWhat is the Support Lifecycle Policy for Microsoft Dynamics?Support Lifecycle Policy provides you with clear and predictable support information for all Microsoftproducts including your Microsoft Dynamics solution. With this policy, you can plan more effectively foryour future software requirements based on long-term awareness of the support cycle for Microsoftproducts.Generally, the “Mainstream Support” period for Microsoft Dynamics products is five years. During theMainstream Support period, BREP customers will have access to the following benefits: Online product information and KnowledgeBase Ability to request non-security hot fixes including tax and regulatory releases.For information regarding a specific product, service pack support policies, “Extended Support” phase,and end of support timelines visit the Microsoft Support Lifecycle Web site.10.Direct Communications to CustomersDoes Microsoft send email communications directly to customers?Yes. The Business Ready Enhancement Plan email strategy is intended to bring additional awareness of acustomer’s Enhancement Plan benefits and renewal date by sending welcome and reminder emails tothe Microsoft certified reseller partner and the ERP customer. This helps ensure that the customerunderstands their BREP benefits and renews on time, thus receiving uninterrupted access to theirBusiness Ready Enhancement Plan benefits and avoiding any re-enrollment fees later on.Who will receive the emails?The individuals at your organization who are listed as the support contact role or the billing contact rolewill receive the emails from Microsoft.When are the Welcome and Renewal Emails delivered to customers? Customers receive a Welcome email upon purchase of BREP. Customers receive a renewal reminder email 60 days before the end of the customer’sEnhancement Plan term. Customers that do not renew will receive an email 5 days after expiration of their BREP term.Contact InformationWhere can I send my questions about the Business Ready Enhancement Plan?Please contact your Microsoft certified reseller partner with questions and concerns about yourMicrosoft Dynamics solution and its support plans or e-mail mbsservo@microsoft.com.8

FQENP909This document is for information purposes only.MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. 2010 Microsoft Corporation. All rights reserved.Microsoft and the Microsoft Dynamics Logo are registered trademarks of Microsoft Corporation in the United States and/or other countries.9

Business Ready Enhancement Plan for Microsoft Dynamics Customer FAQ Updated January 2011 The Business Ready Enhancement Plan for Microsoft Dynamics is a maintenance plan available to customers of Microsoft Dynamics AX, Microsoft C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, Microsoft Dynamics POS, and Microsoft Dynamics RMS, and

Related Documents:

Bruksanvisning för bilstereo . Bruksanvisning for bilstereo . Instrukcja obsługi samochodowego odtwarzacza stereo . Operating Instructions for Car Stereo . 610-104 . SV . Bruksanvisning i original

10 tips och tricks för att lyckas med ert sap-projekt 20 SAPSANYTT 2/2015 De flesta projektledare känner säkert till Cobb’s paradox. Martin Cobb verkade som CIO för sekretariatet för Treasury Board of Canada 1995 då han ställde frågan

service i Norge och Finland drivs inom ramen för ett enskilt företag (NRK. 1 och Yleisradio), fin ns det i Sverige tre: Ett för tv (Sveriges Television , SVT ), ett för radio (Sveriges Radio , SR ) och ett för utbildnings program (Sveriges Utbildningsradio, UR, vilket till följd av sin begränsade storlek inte återfinns bland de 25 största

Hotell För hotell anges de tre klasserna A/B, C och D. Det betyder att den "normala" standarden C är acceptabel men att motiven för en högre standard är starka. Ljudklass C motsvarar de tidigare normkraven för hotell, ljudklass A/B motsvarar kraven för moderna hotell med hög standard och ljudklass D kan användas vid

LÄS NOGGRANT FÖLJANDE VILLKOR FÖR APPLE DEVELOPER PROGRAM LICENCE . Apple Developer Program License Agreement Syfte Du vill använda Apple-mjukvara (enligt definitionen nedan) för att utveckla en eller flera Applikationer (enligt definitionen nedan) för Apple-märkta produkter. . Applikationer som utvecklas för iOS-produkter, Apple .

The enhancement itself is performed in two steps: auto-enhancement, and personalized enhancement. The auto-enhancement step (Section 4.3) is necessary to handle bad quality photos that the system is not trained to handle. This step generates some kind of a baseline image that is then further adjusted using personalized enhancement.

och krav. Maskinerna skriver ut upp till fyra tum breda etiketter med direkt termoteknik och termotransferteknik och är lämpliga för en lång rad användningsområden på vertikala marknader. TD-seriens professionella etikettskrivare för . skrivbordet. Brothers nya avancerade 4-tums etikettskrivare för skrivbordet är effektiva och enkla att

Den kanadensiska språkvetaren Jim Cummins har visat i sin forskning från år 1979 att det kan ta 1 till 3 år för att lära sig ett vardagsspråk och mellan 5 till 7 år för att behärska ett akademiskt språk.4 Han införde två begrepp för att beskriva elevernas språkliga kompetens: BI

**Godkänd av MAN för upp till 120 000 km och Mercedes Benz, Volvo och Renault för upp till 100 000 km i enlighet med deras specifikationer. Faktiskt oljebyte beror på motortyp, körförhållanden, servicehistorik, OBD och bränslekvalitet. Se alltid tillverkarens instruktionsbok. Art.Nr. 159CAC Art.Nr. 159CAA Art.Nr. 159CAB Art.Nr. 217B1B

produktionen sker på ett reproducerbart sätt. Alla geler som produceras testas därför för att kontrollera att de upprätthåller den kvalité som krävs för produktion av läkemedel. De biologiska läkemedlen kan sorteras på olika egenskaper och för geler som separerar med

An Asahi Kasei Group Company Inledning Den här manualen innehåller handhavandeinstruktioner för webbportalen Senseair Dashboard med dess användare som tänkta läsare. Inledningsvis beskrivs några begrepp som lägger grunden för behörigheter i systemet. Därefter följer steg för steg instruktioner av alla funktioner i systemet.

Att läsa och förstå Läsförståelse av vad och för vad? Att läsa och förstå. Skolverket. KUNSKAPSÖVERSIKT KUNSKAPSÖVERSIKT. Forskning visar att läsförståelsen påverkar möjlig heterna att tillägna sig kunskaper i alla skolämnen. Men vad kan skolan göra för att stödja elevers läs förståelse genom hela grundskolan?

This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is 7 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a .

Speech enhancement based on deep neural network s SE-DNN: background DNN baseline and enhancement Noise-universal SE-DNN Zaragoza, 27/05/14 3 Speech Enhancement Enhancing Speech enhancement aims at improving the intelligibility and/or overall perceptual quality of degraded speech signals using audio signal processing techniques

Plan, Bed and Breakfast Business Plan, Biscotti Bakery Business Plan, Business Consulting v1 . Business Plan, Business Consulting v2 Business Plan, Car Wash Business Plan, Crane Service Business Plan, Diaper Delivery Business Plan, Editorial Services Business Plan, etc.

SHAPING CAPABILITIES FOR THE FUTURE ANNUAL REPORT 2016/2017. OUR MISSION OUR CORE VALUES OUR VISION Life-Ready Work-Ready World-Ready A future-ready institution that prepares our learners to be life-ready, work-ready and world-ready. . Asia Pacific at SP and the signing of a five-year Memorandum of Cooperation (MoC), where .

34. Gym House Business Plan 35. Hair Salon/Barbershop Business Plan 36. Herbal Medicine Production and Sales Business Plan 37. Hide and Skin Business Plan 38. Honey Production Business Plan 39. Cotton production and processing Business Plan 40. Hotel Business Plan 41. Hydroponics Business Plan 42. Iced Wa

PHCO_32488 Enables LIBC for VxFS 4.1 and later file systems. PHCO_32523 Enhancement to quota(1) for supporting large uids. PHCO_32524 Enhancement to edquotafor supporting large uids. PHCO_32551 Enhancement to quotaon/quotaofffor supporting large uids. PHCO_32552 Enhancement to repq

method. In Sections 7and8, we compare the quality of the proposed MME method to a wider range of enhancement methods, including different acoustic domain MMSE for-mulations and a number of modulation domain based speech enhancement methods. Final conclusions are drawn in Section 9. 2. AMS-based framework for speech enhancement in the

3rd Grade – Persuasive Essay . Teachers may want to invest time in reading Kindergarten-Second Grade MAISA Writing Units of study or talk to previous grade level teachers before beginning this unit. If students have not had previous experience in a writing workshop or with aligned units of study, teachers may want to include lessons from previous grade levels as support and build towards .