HOW CAN YOU MANAGE TODAY’S ISSUES WHILE KEEPING AN EYE ON .
HOW CAN YOU MANAGE TODAY’S ISSUESWHILE KEEPING AN EYE ON TOMORROW’S?ISO 26000 - SOCIAL RESPONSIBILITYASSESSMENT AND TRAINING SERVICES FROM SGS
ISO 26000GUIDANCE oN SOCIALRESPONSIBILITYNews headlines constantly remind us about the state of the world we live in. Whether from an environmental,economic, human or societal perspective the question is the same: What does the future hold? The answeris full of fears and unknowns and creating a positive outlook for the future is recognised as a massive globalchallenge. One thing is certain, however; for a business to be respected it has to respect the environment andrespect human rights. Every organisation needs to instigate actions aimed at making the world a better placeboth currently and for generations to come. Businesses that neglect to incorporate socially responsible behaviourinto their strategies, systems and practices are likely to lose out to competitors as customers, staff, stakeholders,investors, business partners, governments and communities increasingly decide not to support companies thatcare little for the planet and the well-being of the people in it.The ISO 26000 Guidance onSocial Responsibility, published inNovember 2010, is aimed at promotingsustainable development by providingorganisations with a framework againstwhich their level of engagementin socially responsible behaviourscan be measured. By looking at anorganisation’s behaviour the Guidanceevaluates to what extent it transparentlyand ethically: contributes to sustainabledevelopment, including the health andwelfare of society1WHAT IS ISO 26000? Organisational governance;ISO 26000 provides recommendationson social responsibility. The Guidanceoutlines best practices and guidancefor organisations seeking to incorporatethem into their operations and acrosstheir supplier network. Human rights;The ISO 26000 Guidance addresses arange of core subjects related to socialand environmental issues with the aimof promoting sustainable development.The seven sections of the Guidance are: Community involvementand development.1. Scope takes into account the needs andexpectations of stakeholders2. Terms, definitions and abbreviatedterms is compliant with applicable laws andconsistent with international norms3. Understanding social responsibility integrates and implementsthese behaviours throughout theorganisation5. Recognising social responsibility andengaging with stakeholders4. Principles of social responsibility6. Guidance on social responsibilitycore subjects Labour practices; Environment; Fair operating practices; Consumer issues;7. Guidance on integrating socialresponsibility throughout anorganisation8. Annex on voluntary initiatives andtools related to social responsibilityISO 26000 was developed using amulti-stakeholder process with over 400experts from 80 countries representing sixstakeholder groups (Industry, Consumers,Governments, Labour, NGO, SSRO, i.e.Service, Support, Research Others) andit has a Memorandum of Understandingwith the ILO, UNGC and OECD.
FRAMEWORK FOR SOCIAL RESPONSIBILITYCLAUSE 4CLAUSE 5Two fundamental practices of social responsibilitySeven principles ofsocial responsibilityAccountabilityRecognising socialresponsibilityStakeholder identificationand engagementCLAUSE 6TransparencySocial responsibility core subjectsEthical behaviourRespect for stakeholderinterestsOrganisational governanceLabourpracticesHuman rightsTheenvironmentFair operatingpracticesCommunityinvolvement andevelopmentConsumerissuesCLAUSE 7Integrating social responsibility throughout an organisationRespect forinternational normsof behaviourRespect forhuman rightsThe relationship ofan organisation scharacteristics tosocial responsibilityVoluntary initiatives forsocial responsibilityUnderstanding the socialresponsibility ofthe organisationPractices forintegrating socialresponsibilitythroughoutan organisationReviewing and improvingan organization s actionsand practices related tosocial responsibilitySustainable developmentRelated actions and expectationsRespect for therule of lawCommunication onsocial responsibilityEnhancing credibilityregarding socialresponsibilityAnnex: Examples of voluntary initiatives and tools for social responsibilityReference: ISO 26000:2010 Guidance on Social ResponsibilityTHE BENEFITS OF ADOPTING ISO 26000All types of organisations can apply theISO 26000 guidelines. Any organisationchoosing to adopt the Guidance willoptimise its processes, managementsystems and activities relating to socialresponsibility and contribute towardsglobal sustainable development.This provides organisations with manypositive outcomes such as:1. A competitive advantage overcompanies that have not beenassessed against the Guidance and aretherefore unable to prove the extent oftheir socially responsible behaviours;3. Increased staff morale and theability to attract and keep qualifiedprofessionals;2. Improved relationships withstakeholders, who view theorganisation more positively as aresult of its dedication to behave in asocially responsible manner;Any organisation that can demonstrateits commitment to behaving in a sociallyresponsible manner will generatesupport from government and the localcommunity, positive relationships withsuppliers and goodwill from customers.3. Enhanced perceptions of the organisationwithin the financial community.2
SUSTAINABLE DEVELOPMENT WITH ISO 26000 – OUR SOLUTIONSYour Needs Our solutionsYOUR BENEFITSoutcomesWhat isISO 26000and howdoes itaffect us?Increase your understanding of Social Responsibility:Your organisation will understandand start educating others in thecore subjects relating to socialresponsibility.ISO 26000AwarenessTraining Key principles and practices The issues around social responsibility Integrating socially responsible behaviourinto your organisation Importance of results and improvements in sociallyresponsible performanceAre weready forISO 26000?ISO 26000A gap assessment will help you:Gap Assessment Identify areas to focus on socialresponsibility practices Identify areas to underpin efforts towardssustainable developmentYour organisation will receive aManagement Report with a detaileddescription of our findings andidentification of significant areas to beaddressed. Ensure the most significant issues arebeing addressedHow shouldwe useISO 26000?ISO 26000AdoptionTrainingThe adoption training helps you understand:How wellare wedoing?SGSPerformanceISO 26000AssessmentAn SGS performance assessment identifies: The steps for adoption of social responsibility principles Social responsibility fundamental practices andactions that can be taken 5 distinct levels of performance How organisations can improve their performance A timescale for improvement appropriateto abilities and resources How to demonstrate commitment to both internaland external stakeholdersHow shouldwe tellpeoplewhat weare doing?CorporateResponsibilityTrainingThe corporate responsibilitytraining offers: Modular course framework A foundation in corporate responsibility Understanding of stakeholder engagementYour organisation will learn touphold strong values in relation tosocial responsibility and sustainabledevelopment.Your organisation will receive aStatement of Performance and aManagement Report. We indicateyour level of performance and providea detailed description to identifyopportunities for improvementwith a view to re-assessment at anappropriate stage.Your organisation can tailor thiscourse to your specific needs asan in-company course. Take thenext step on the path to sustainabledevelopment by communicating yourprogress clearly to your stakeholders Reporting and the GRI framework AA1000 series of standards The process of assuranceHow canwe increaseconfidencein whatwe report?SustainabilityReportAssuranceSustainability report assurances allow you to: Engage the services of an independent third party Conduct an external assurance of your report Increase confidence in theinformation reported Improve processes for collecting andreporting data and informationYour organisation will be providedwith a comprehensive AssuranceStatement for publication in yourreport and a Management Reportcomprising our detailed findingsand evaluations identifying areas ofimprovement opportunities in yourreporting processes. Further gain the trust of your stakeholdersHow canwe gainefficiencyin ourassessmentprocess?CombinedAssessmentand ReportAssuranceThe combined assessment and reportassurance saves you: Time in providing these services Efficiency for your business No duplication of site visits No duplication of corporate level interviews3Your organisation will receive aStatement of Performance and anAssurance Statement for publication inyour report. In addition you will receivea detailed Internal ManagementReport providing analysis of the entireassessment and assurance process,with improvement opportunityrecommendations.
FIND YOUR STARTING POINT AND USE OUR SOLUTIONS TO BUILD APATH TOWARDS SUSTAINABLE DEVELOPMENTWhat is ISO26000 about& how doesit affect us?How can weincreaseconfidencein what wereport?SustainabilityReportAssuranceHow shouldwe tellpeoplewhat weare onsibilityTrainingHow wellare wedoing?SGSPerformanceISO 26000AssessmentSGSPerformanceISO 26000AssessmentSGSPerformanceISO 26000AssessmentHow shouldwe useISO 26000?ISO 26000AdoptionTrainingISO 26000AdoptionTrainingISO 26000AdoptionTrainingISO 26000AdoptionTrainingAre we readyfor ISO 26000?ISO 26000 GapAssessmentISO 26000 GapAssessmentISO 26000 GapAssessmentISO 26000 GapAssessmentISO 26000 GapAssessmentISO 26000AwarenessTrainingISO 26000AwarenessTrainingISO 26000AwarenessTrainingISO 26000AwarenessTrainingISO 26000AwarenessTrainingISO 26000AwarenessTrainingIDENTIFYING YOUR PERFORMANCELEVEL – SGS PERFORMANCEISO 26000 ASSESSMENTSGS has developed a solutionfor defining and measuring yourorganisation’s performance andimprovements in the area of sociallyresponsible behaviour. Through thissolution we are able to answer yourquestion of ‘How well are we doing?’at any given point in time. The SGSPerformance ISO 26000 Assessmentconsiders three areas and rates yourorganisation against each one asoutlined in the chart below.An overall organisational grading can beachieved when all three sections havebeen evaluated. The total score coveringthe three areas is then matched to anSGS Performance ISO 26000 level.There are five levels that relate toincreasing degrees of performance.AreaClause in the ISO 26000 GuidancePrinciples of Social Responsibility4Recognising Social Responsibility and Engaging Stakeholders5Social Responsibility Core Subjects64
THE BENEFITS OF MONITORING YOURPERFORMANCE IN SOCIALRESPONSIBILITYThe SGS Performance ISO 26000Assessment is suitable for allorganisations and is independent of anyhistorical actions in regards to socialresponsibility. It works as a tool toidentify your organisation’s performancelevel at the time of the assessment.Ideally your organisation will first beassessed in the early stages of settingan agenda in social responsibility.Following that, it is best applied asa continuous assessment method,against which to set organisationaltargets. Improved performance againstISO 26000 clearly demonstratesthe positive actions taken by yourorganisation to contribute towardssustainable development. Over time,your organisation should aim to moveincrementally through the levels ofSGS Performance ISO 26000.HOW DOES THE ASSESSMENTPROCESS WORK?Assessing the performance of yourorganisation against the content of theISO 26000 Guidance consists of thefollowing steps: Step A – Agree Contract: SGSwill gather information about yourorganisation enabling us to determinethe most appropriate assessmentoptions including the duration of theproject and likely team members. SGSwill provide you with a proposal that isin line with your requirements. You canthen proceed with the assessment byaccepting the proposal. Step B – Identify Core Areas ofSocial Responsibility: Through aninitial set of interviews with keyindividuals in your organisation and areview of background information theassessment team will evaluate yourorganisation in relation to Clause 5 ofISO 26000. This will usually result inan interim report providing key inputinto the planning and preparation forthe remainder of the assessment.PERFORMANCE ISO 26000 PERFORMANCE LEVELS Step C – Planning and Logistics:Effective planning and logistics forthe assessment process is crucial toensure effective use is made of theassessment team and your personnel.We will work with you to identify keyindividuals and locations to be involvedand to set up meetings and site visits. Step D – Performance Assessment:The content and timing of this step isdependent on the assessment optionsyou choose, but essentially it involvesthe assessment team undertakinginterviews, site visits, reviewingdocuments and records, documentingfindings and undertaking followup interviews or visits as required.Depending on the options selected,this step includes assessment againstClauses 4 and 6 of the ISO 26000. Step E – Statement of Performanceand Internal Management ReportIssue: Once the assessment teamhas completed their evaluation andscoring, a Statement of Performanceis issued which includes the overallscore achieved. At that stage, wealso present an internal managementreport. This details our assessmentactivities with findings and scores foreach individual section, enabling youto implement improvements to yoursocial responsibility systems.ROLE MODELadvancedintermediatetransitionalprimarySGS Performance iso 26000 - ASSessment processSTEP EStep AAgreeContractStep CStep DPlanning and LogisticsPerformance AssessmentStep BIdentify Core Areas ofSocialResponsibility5Statement of Performanceand Internal ManagementReport Issue
OTHER SERVICES RELATED TO SOCIALRESPONSIBILITY Greenhouse Gas Verification (ISO14064 Part 1, 2);SGS is well known for its range ofsolutions, including many relateddirectly to Social Responsibility andcontinuous improvement: Carbon Footprint (PAS 2050); Audit solutions against performancecriteria specific to a customer,an association or anotherstakeholder: SGS can help developthe performance criteria andthe checklist or simply checkperformance against existing measures; Sustainability Reporting andSustainability Report Assurancesolutions; and Certification against ISO 14001(Environmental ManagementSystems), Occupational Health &Safety (OHSAS 18001) or SocialAccountability (SA 8000); Combined ISO 26000assessment with standardssuch as ISO 14001 and OHSAS.This allows an organisation tomeet parallel objectives withoutduplication of effort and meansless assessment/ audit andmanagement time and lessdisruption to operations. Theoutcome will be Statement ofPerformance (ISO 26000) andCertificate (certifiable standards only); BS 8900 (Managing SustainableDevelopment), BS 8901 and ISO/DIS 20121 (Sustainable EventManagement) and BS 8903(Sustainable Procurement); Energy Management audits,certification and training (BS/EN16001, ISO 50001); Awareness/ Introductory, Auditoror Lead Auditor Training relatedto Environmental, OccupationalHealth & Safety and Social Systems.training RELATED specifically TOSOCIAL RESPONSIBILITYSGS offers a number of training coursesthat address social responsibility issuessuch as: ISO 26000 Awareness Training; ISO 26000 Adoption Training; Corporate Responsibility Training; Sustainability Reporting andAssurance (SRA) Training; and Social Systems Awareness,Implementation and Auditortraining courses.WHY SGS?SGS is the world’s leading inspection,verification, testing and certificationcompany. Recognized as the globalbenchmark for quality and integrity, weemploy more than 67,000 people andoperate a network of over 1,250 officesand laboratories around the world. We areconstantly looking beyond customers’ andsociety’s expectations in order to delivermarket leading services wherever they areneeded.Partnering with SGS opens the door tobetter performing processes, increasinglyskilful talent, consistent and compliantsupply chains and more sustainablecustomer relationships deliveringprofitable competitive advantage. Workwith the global leader and take yourcommitment to the next level in managingsustainable development.We have a history of undertaking andsuccessfully executing large-scale,complex international projects. With apresence in every single region around theglobe, our people speak the language andunderstand the culture of the local marketand operate globally in a consistent,reliable and effective manner. SGS isa leading independent body helpingorganisations improve their performancerelated to sustainable development.TO LEARN HOW SGS CAN HELP YOUEXCEED CUSTOMER EXPECTATIONS, VISITWWW.SGS.COM/ISO26000 OR CONTACTSUSTAINABLE-DEVELOPMENT@SGS.COMFOR MORE INFORMATION.6
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WHAT IS ISO 26000? ISO 26000 provides recommendations on social responsibility. The Guidance outlines best practices and guidance for organisations seeking to incorporate them into their operations and across their supplier network. The ISO 26000 Guidance addresses a range of core subjects related to social and environmental issues with the aim
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