User Guide For IP Phone Features Integrated With BroadSoft .
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User Guide for IP Phone Features Integrated with BroadSoft UC-OneII
About This GuideAbout This GuideBroadSoft UC-One is an open Unified Communications platform that provides a single end-userinterface, full mobility, open APIs and defined market offerings. BroadSoft UC-One is intendedas a single platform designed to meet the requirements of carrier market segments amongmicro-businesses, SMBs and large enterprises.This guide describes how to configure and use IP phone features integrated with BroadSoftUC-One on Yealink IP phones. The BroadSoft UC-One solution effectively leverages multipleBroadSoft products: BroadWorks, BroadTouch and BroadCloud.The BroadCloud features are available on the following Yealink IP phones: SIP-T58A IP phones running UC-One firmware version 80 or later. SIP-T48G/S, SIP-T46G/S and SIP-T29G IP phones running UC-One firmware version 81 orlater. VP59 IP phones running UC-One firmware version 83 or later. SIP-T57W and SIP-T54W IP phones running UC-One firmware version 84 or later.These features require the support from the BroadSoft BroadWorks platform with patches andBroadSoft BroadCloud services. The BroadSoft BroadWorks features are available on thefollowing Yealink IP phones: SIP-T58A, CP960 IP phones running UC-One firmware version 80 or later. SIP-T48G/S, SIP-T46G/S, SIP-T42G/S, SIP-T41P/S, SIP-T40P/G, SIP-T29G, SIP-T27G,SIP-T23P/G, SIP-T21(P) E2, SIP-T19(P) E2, CP920 IP phones running UC-One firmwareversion 81 or later. VP59 IP phones running UC-One firmware version 83 or later. SIP-T57W, SIP-T54W, SIP-T53W and SIP-T53 IP phones running UC-One firmware version84 or later.NoteThe configurations described in this document take the Yealink SIP-T46G IP phone as anexample.iii
User Guide for IP Phone Features Integrated with BroadSoft UC-Oneiv
Table of ContentsTable of ContentsAbout This Guide . iiiTable of Contents .VOverview . 9Icon Instructions . 9LED Instructions . 11User Interfaces. 13Phone User Interface . 14Web User Interface. 14IP Phone Features Integrated with BroadSoft UC-One . 15BroadCloud Features . 16Configuring BroadCloud Features via Web User Interface . 16BroadCloud Buddies . 17BroadCloud Favorites . 20BroadCloud Presence . 24Xtended Services Interface . 26SIP Credentials for XSI Authentication . 26XSI User Login Authentication . 29Simultaneous Ring Personal . 31Configuring Simultaneous Ring Personal via Phone User Interface . 31Editing a Simultaneous Ring Personal Phone Number via Phone User Interface . 32Deleting a Simultaneous Ring Personal Phone Number via Phone User Interface . 33Line ID Blocking . 33Configuring Line ID Blocking Feature via Phone User Interface . 33Placing an Anonymous Call . 34Anonymous Call Rejection . 34Configuring Anonymous Call Rejection Feature via Phone User Interface . 34BroadWorks Anywhere . 35Configuring BroadWorks Anywhere Feature on the IP Phone . 35Using BroadWorks Anywhere Feature . 37Remote Office. 38Configuring Remote Office Feature on the IP Phone . 38Using Remote Office Feature . 39BroadSoft Directory. 39Configuring BroadSoft Directory Feature via Web User Interface . 39V
User Guide for IP Phone Features Integrated with BroadSoft UC-OneUsing BroadSoft Directory Feature on the IP Phone . 41BroadSoft Call Log . 45Configuring BroadSoft Call Log Feature on the IP Phone . 45Using BroadSoft Call Log Feature on the IP Phone . 46Call Park . 48Configuring Call Park Feature on the IP Phone . 48Using Call Park Feature on the IP Phone . 53Hide Feature Access Codes . 59Enabling Hide Feature Access Codes Feature via Web User Interface . 59Call Waiting . 60Configuring Call Waiting via Phone User Interface When Synchronization is Disabled . 60Configuring Call Waiting via Phone User Interface When Synchronization is Enabled . 61Do Not Disturb . 61Configuring the DND Mode via Web User Interface . 63Configuring a DND Key via Phone User Interface . 63Configuring DND Key via Web User Interface . 64Activating DND in Phone Mode . 64Activating DND for an Account in Custom Mode . 65Call Forward . 66Configuring the Forward Modes . 67Configuring the Forward Feature in Phone Mode . 68Configuring the Forward Feature in Custom Mode . 68Group Night Forwarding . 70Viewing the Group Night Forwarding Status via Phone User Interface . 70Sequential Ring . 70Using Sequential Ring Feature on the IP Phone . 70Call Transfer. 71Configuring Transfer Mode via Dsskey . 72Using Call Transfer Feature on the IP Phone . 72Network Conference . 74Configuring Network Conference Feature on the IP Phone . 75Using Network Conference Feature on the IP Phone . 75Call Pickup. 77Configuring Call Pickup Feature on the IP Phone. 77Using Call Pickup Feature on the IP Phone . 80Meet-Me Conference . 81Configuring the Meet-Me Conference on the IP Phone . 82Using the Meet-Me Conference on the IP Phone . 83Busy Lamp Field List . 84Configuring BLF List Feature on the IP Phone . 84Using BLF List Feature on the IP Phone . 89Shared Call Appearance . 93Configuring SCA Feature on the IP Phone . 96Using SCA Feature on the IP Phone . 102VI
Table of ContentsVoice Messaging/Video Voice Messaging . 111Configuring Voice Messaging Feature on the IP Phone . 111Using Voice Messaging Feature on the IP Phone . 112Using Visual Voice Mail Feature on the IP phone . 114Automatic Call Distribution . 116Configuring the ACD feature on the IP phone. 117Using ACD Feature on the IP Phone . 120Activating DND for Call Center . 130Hoteling . 130Configuring Hoteling feature on the IP Phone . 131Using Hoteling Feature on the IP Phone . 131Flexible Seating . 136Using Flexible Seating Feature on the IP Phone. 136Centralized Call Recording . 141Using Call Recording Feature . 143Executive and Assistant . 147Configuring Executive Feature on the IP Phone . 149Configuring Executive-Assistant Feature on the IP Phone . 152Using Executive and Assistant Feature on the Executive Phone . 152Using Executive and Assistant Feature on the Assistant Phone . 154Security Classification . 156Configuring Security Classification on the IP Phone . 157Using Security Classification on the IP Phone . 158BroadWorks Mobility . 159Configuring BroadWorks Mobility on the IP Phone . 159Call Decline Policy . 160Using Call Decline Policy on the IP Phone . 160Silent Alerting . 161Configuring Silent Alerting via Phone User Interface . 162Using Silent Alerting Feature on the IP Phone . 162Appendix. 163Line Keys . 163Configuring Line Keys . 163Configuring Multiple Line Keys per Account . 167Programmable Keys . 169Customizing the Programmable Keys . 169VII
User Guide for IP Phone Features Integrated with BroadSoft UC-OneVIII
OverviewOverviewIcon InstructionsThe line icons and the corresponding agent statuses are listed as below:Line GSIP-T46S/T46G/T23P/T23G/T21(P)/T29GAgent 9(P) E2/CP920SignOutSignIn,AvailableSignIn,and xUnavailableWrap upThe presence icons (two styles) and the corresponding statuses G/CP960 IP phones are listed as below:Presence IconVP59/T58A/CP960/T54W/T57WT46S/T46G/T29GOld StyleNew StyleOld StyleNew StyleT48S/T48GOld StylePresence StatusNew StyleAvailableBusyAwayOfflineThe line icons (associated with a shared line) and the corresponding statuses G/CP960 IP phones are listed as below:9
User Guide for IP Phone Features Integrated with BroadSoft UC-OneThe local SCA phone indicates that the phone is involved in an SCA call, while the monitoringSCA phone indicates that the phone is not involved in the SCA 29GDescriptionThe shared line is idle.The shared line is(for monitoring SCA(for monitoring SCA(for monitoring SCAphone)phone)phone)seized.The shared line receives(Flashing)an incoming call.(Flashing)The shared line is(Flashing)dialing.(Flashing)The shared line is inconversation.The shared lineconversation is held.The shared lineconversation is placedon public hold.(for local SCA(for local SCAphone)phone)(for local SCAphone)The shared lineconversation is placedon private hold.(for monitoring SCA(for monitoring SCA(for monitoring SCAphone)phone)phone)The shared lineconversation is bargedin by the other sharedline party.For a multi-party call, allthe shared line partiesparticipating in this callplace the shared lineconversation on hold.10
OverviewThe recording icons and the corresponding statuses are listed as below:Status 1(P)E2/T19(P) E2/CP920DescriptionRecording is started.Recording is paused.LED InstructionsLine key LED (associated with a private line, not applicable toVP59/SIP-T58A/T57W/T48S/T48G/T19(P) E2/CP920/CP960 IP phones.)LED StatusSolid greenDescriptionThe line is in conversation.The line is seized.Fast-flashing greenThe line receives an incoming call.Slow-flashing greenThe call is placed on hold.OffThe line is inactive.Line key LED (associated with a shared line, not applicable toVP59/SIP-T58A/T57W/T48S/T48G/T19(P) E2/CP920/CP960 IP phones.)The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCAphone indicates the phone is not involved in the SCA call.LED StatusDescriptionOffThe shared line is idle.Fast-flashing greenThe shared line receives an incoming call.Solid green (for local SCAphone)Solid red (for monitoring SCAphone)The shared line is in conversation.The shared line is dialing.The shared line is seized.The shared line conversation is barged in by the othershared line party.Slow-flashing green (for localSCA phone)Slow-flashing red (forThe shared line conversation is placed on public hold.monitoring SCA phone)Slow-flashing green (for localThe shared line conversation is placed on private hold.SCA phone)For a multi-party call, all the shared line parties11
User Guide for IP Phone Features Integrated with BroadSoft UC-OneLED StatusDescriptionSolid red (for monitoring SCAparticipating in this call place the shared linephone)conversation on hold.Line key LED (configured as a BLF List key and BLF LED Mode is set to 0, not applicable toVP59/SIP-T58A/T57W/T48S/T48G/T19(P) E2/CP920/CP960 IP phones.)LED StatusDescriptionSolid greenThe monitored user is idle.Fast-flashing red (200ms)The monitored user receives an incoming call.The monitored user is dialing.The monitored user is talking.Solid redThe monitored user’s conversation is placed on hold(This LED status requires server support).Slow-flashing red (1s)OffThe call is parked against the monitored user’s phonenumber.The monitored user does not exist.Line key LED (configured as a BLF List key and BLF LED Mode is set to 1, not applicable toVP59/SIP-T58A/T57W/T48S/T48G/T19(P) E2/CP920/CP960 IP phones.)LED StatusFast-flashing red (200ms)DescriptionThe monitored user receives an incoming call.The monitored user is dialing.Solid redThe monitored user is talking.The monitored user’s conversation is placed on hold(This LED status requires server support).Slow-flashing red (1s)Off12The call is parked against the monitored user’s phonenumber.The monitored user is idle.The monitored user does not exist.
OverviewLine key LED (configured as a BLF List key and BLF LED Mode is set to 2, not applicable toVP59/SIP-T58A/T57W/T48S/T48G/T19(P) E2/CP920/CP960 IP phones.)LED StatusFast-flashing red (200ms)DescriptionThe monitored user receives an incoming call.The monitored user is dialing.The monitored user is talking.Solid redThe monitored user’s conversation is placed on hold(This LED status requires server support).Slow-flashing red (1s)The call is parked against the monitored user’s phonenumber.The monitored user is idle.OffThe monitored user does not exist.Line key LED (configured as a BLF List key and BLF LED Mode is set to 3, not applicable toVP59/SIP-T58A/T57W/T48S/T48G/T19(P) E2/CP920/CP960 IP phones.)LED StatusFast-flashing green (200ms)DescriptionThe monitored user receives an incoming call.The monitored user is dialing.The monitored user is talking.Solid redThe monitored user’s conversation is placed on hold(This LED status requires server support).Slow-flashing red (1s)The call is parked against the monitored user’s phonenumber.The monitored user is idle.OffThe monitored user does not exist.Line key LED (configured as an ACD key, not applicable toVP59/SIP-T58A/T57W/T48S/T48G/T19(P) E2/CP920/CP960 IP phones.)LED StatusDescriptionSolid greenThe ACD state is available.Slow-flashing greenThe ACD state is unavailable.Solid redThe ACD state is Wrap up.OffLog out of the ACD system.
User Guide for IP Phone Features Integrated with BroadSoft UC-One 10 The local SCA phone indicates that the phone is involved in an SCA call, while the monitoring
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