Course Catalog 2019-20 - Human Resources
Course Catalog2019-20We offer tools andresources to helpyou succeed andexcel in yourprofessional role at UCRthrough engaged learningand focused customer service.
Employee and Organizational Development Course CatalogWelcomeThe 2019 Human Resources Course Catalog is a resource created as a tool tohelp you navigate your professional development at UCR. Whether you arejust starting out with UCR in a full-time position or you are a seasoned UCRemployee, we want to ensure your experience with HR’s Employee andOrganizational Development department is a good one.UCR offers a wide variety of developmental programs. This course catalog is asummary and resource guide to all HR courses and programs.Our staff development courses and programs are designed to helpemployees enhance their contributions to the University’s mission andgoals through the following: A wide variety of instructor-led and online trainings Conducting assessments for personal and team development Designing and delivering customized training for organizational unitsBrowse this catalog to check out the many developmental opportunities available to you.2
3Employee and Organizational Development Course CatalogUCR EODHuman ResourcesOUR HR MISSIONOUR HR VISIONWe provide HR leadership and expertiseto create and support a high-performing,inclusive workplace which advances UCR’smission and strategic objectives.UCR HR is the benchmark in highereducation for visionary and innovativeHR strategies and exemplary tOrganizationalCapability
Development FrameworkHow to Use This Resource0506Mapping Your IndividualDevelopment Plan (IDP)07Course & ProgramDescriptions08No Cost Training Courses09LMS – (Supervision, Managementand Leadership) eCourses10Instructor-Led Training Courses11No Cost Training Courses12LinkedIn Learning13New Employee Financial Planning& Retirement Orientation15disability Ally Workshop16UC Managing Implicit Bias17Franklin Covey Training Courses18Assessment Courses1920Development ProgramsProgram & Course ShowcasesPeople Management Certificate2123Contact Us25
Employee and Organizational Development Course CatalogDevelopment FrameworkKNOW THE INSTITUTIONThese courses cover subject matterunique to UCR. Helping to ease thetransition into higher educationINDIVIDUAL EFFECTIVENESSProfessional development tools designedto maximize your value as an individualcontributorLEADERSHIPComprehensive leadershipdevelopment for all levels of theorganizationIndividualEffectivenessKnow sORGANIZATIONAL EFFECTIVENESSWith a commitment to efficiency,organizational excellence, and engagement wework collaboratively to create a workplace thatallows employees to thriveUC Core Competencies Communication InnovationandChange DiversityandManagementInclusion Job Masteryand EmployeeContinuousEngagementLearning PeopleManagementView Table of ContentsUCR Competencies Resource Management ResultsOrientation& Execution ServiceFocus Teamwork CollaborativeLeadership
6Employee and Organizational Development Course CatalogUCR EODHow to Use This ResourceUCR is committed to continuous investment in staff learning and development. Utilize the tools represented in this course catalogto map out your individual development plan. The competency matrices will help you select the options that best meet yourdevelopment needs.Keep in mind that training is not the only way learn, growor develop. In fact, training should be a small component of your overalldevelopment plan. There are many other opportunities to develop professionally. These include mentoring, job rotations andshadowing, participation in professional associations, conferences, books, formal networking events, volunteer work and more.Make the most of every professional development opportunity!Identify areas of strength and continue to refine those areas that you are good at; identify areas where you would like to grow forbetter performance.Consider UCR's mission, values and strategic priorities when determining what competencies to focus on.View Table of Contents
Employee and Organizational Development Course CatalogUCR EODMapping Your Individual Development Plan (IDP)1. Assess4. Time to LearnReflect on your career goals.Where do you see yourself in afew years? What would you liketo accomplish or develop? Whatknowledge, skills or abilities doyou need to help you achieveyour goals?Enroll in the appropriate coursesvia the LMS. You’ll receive aconfirmation email once you haveregistered.2. Create an IDP5. Hit the TargetTalk with others. Gain supportand advice from your leaderand/or mentor. Are there gaps inyour development? What are yourstrengths? Development isn’t justa one-way street.It’s important to apply what youlearned to your role. Create anaction plan with your supervisorto ensure you utilize the newlyacquired skills/knowledge.3. Obtain approval6. Give Us FeedbackRequest your supervisor’sapproval to participate in thespecific learning activitiesidentified through your IDP.We continuously improve ourtrainings based on the feedbackwe receive from you. Pleasesubmit post-training surveys orsend an email: uclearning@ucr.edu.Evaluate your progress regularly.When requesting professional development leave, the employee must have a current, approved IDP in place. If a professional development activity is not on the currentIDP, then an addendum must be completed and submitted to the supervisor and department head for approval.View Table of Contents7
8Employee and Organizational Development Course CatalogUCR EODEmployee and Organizational DevelopmentCourse DescriptionsThe following pages provide a description for each course that is coordinated by the Employee and Organizational Developmentdepartment. The courses listed are offered as instructor-led training (ILT). Descriptions for online courses can be found in the LMS.Questions about a specific course? We can help!Contact: HRTrainingContacts@ucr.eduView Table of Contents
UCR EOD9Employee and Organizational Development Course CatalogDevelopment Matrix for EODUC & UCR Core CompentenciesInstructor-Led Training and eCoursesCourseFeeCommunicationDiversity &InclusionInnovation&EmployeeEngagement ContinuousLearningJob Mastery &PeopleResourceContinuousManagement iceFocusTeamwork &CollaborativeLeadershipOrg.Target AudienceExcellenceEOD Developed Training CoursesDelegation SillsNo CostxxHow to Conduct Effective MeetingsNo CostxxSuccessfully SupervisingStudentsNo ultyxLinkedin Learning (R’Space nNo costLinkedin Learning offers high-quality content with a library of more than 10,000 courses and continuous growth every week.Linkedin Learning –– Popular Technical CoursesLearning Excel 2016Excel 2016 Essential TrainingExcel Pivot Tables for BeginnersExcel 2016 Advanced Formulas &FunctionsLearning PythonNo costxxStaff/FacultyNo costxxStaff/FacultyNo costxxStaff/FacultyNo costxxStaff/FacultyNo costxxStaff/FacultyPower BI Essential TrainingNo costxXStaff/FacultySQL Essential TrainingNo costxxStaff/FacultyLinkedin Learning –– Popular Non-Technical CoursesCommunicating with ConfidenceNo costxxxxStaff/FacultyPhone-Based Customer SeriveNo costxxxxStaff/FacultyDeveloping Your Emotional IntelligenceNo costxxxxxxStaff/FacultyLeading With Emotional IntelligenceNo costxxxxxxStaff/FacultyTime Management FundamentalsNo costxxxxStaff/FacultyDeveloping ResourcesNo costxxxxStaff/FacultyView Table of Contents
10Employee and Organizational Development Course CatalogUCR EODDevelopment Matrix for EODView Table of Contents
UCR EOD11Employee and Organizational Development Course CatalogDevelopment Matrix for EODUC & UCR Core CompetenciesInstructor-Led Training and eCoursesCourseFeeCommunicationDiversity &InclusionInnovation&EmployeeEngagement ContinuousLearningJob Mastery &PeopleResourceContinuousManagement iceFocusTeamwork &CollaborativeLeadershipxxxxxxOrg.Target AudienceExcellenceFranklin CoveyFC 4 Essential Roles of Leadership 111xxFC 7 Habits for Highly Effective People 114xxFC Leading at the Speed of Trust 114xxxFC 6 Critical Practices for Leading a Team 132xxxFC Leaders@Change 133xxxMyers-Briggs Type Indicator 63xxxxxxStaff/FacultyEmotional Intelligence 78xxxxxxStaff/FacultyDiSC TTI Assessments 101xxSituational Leadership 123xxxxxxCrucial Conversation 234xxxxxxBuilding Core SupervisoryCompetencies(BCSC) 240xxxxxxManagement Development Program 1,025xxxxxxxxxManagement Skills AssessmentProgram(MSAP)– cost set by systemwide program 1,525xxxxxxxxxNew toLeadershipAdvancedLeaders &AboveCoro Women’s Initiative for Professional Develop(UCWI) – cost set by systemwide program**xxxxxxxxxLeadershipCoro Leadership Collaborative– cost set by systemwide program**xxxxSr. Staff/FacultyDevelopment ProgramsxxView Table of ContentsNew toLeadershipNew toLeadershipNew toLeadership
12Employee and Organizational Development Course CatalogUCR EODNo Cost Training CoursesDelegation SkillsHow to Conduct Effective MeetingsSuccessfully Supervising StudentsWhat's one of the most challenging areas for mostmanagers? The ability to delegate effectively. Get thebasics of this essential skill. Exercises and assessmentshelp you evaluate your current skills, easily identify theproblems, and quickly find solutions. You'll discover howto develop your employees' potential while getting thejob done.This workshop is designed to provide you with aframework and tools for facilitating more effectivemeetings. Topics include: meeting structures thatincrease productivity, the key roles in a meeting, thebasics of facilitating a meeting, basic consensus decisionmaking and stimulating discussion. You'll be providedwith materials that you can use at your next meeting.Do you supervise student employees? Are you consideringhiring student employees in your department? Then thisclass is for you! The workplace offers student employees aunique opportunity, and also creates some uniquesupervisory challenges.Topics CoveredTopics Covered Assess your delegation challenges and skillsEvaluate what work must be done by you vs. whatcan or should be delegatedPlan tasks to delegate and align the tasks with theappropriate staffIdentify follow-up actions to ensure delegationsuccessTo meet or not to meetPlanning and preparationConducting the meetingFollow through and evaluationsThis course fulfills the Administration & OperationsElective of the UC People Management Certificate.This workshop will provide strategies relating toscheduling, giving effective feedback, and makingyour department student-friendly. Participants willgain an understanding of what motivates studentemployees to work and perform their best.Learning objectives: Scheduling Giving effective feedback Motivating studentemployeesThis course fulfills the Administration & OperationsElective of the UC People Management Certificate.Register for this courseRegister for this courseView course matrixRegister for this course
UCR EODEmployee and Organizational Development Course CatalogeLearningeLearning?Through LinkedIn Learningwe offer hundredsof eLearning courses thatcover a wide range oftopics that are high quality,easily accessible andavailable 24/7.Why Should I ConsidereLearning?eLearning allows you tolearn at your own paceand is a great alternativeto accommodate yourbusy schedule.AccesseLearning is available toall UCR employees. Anyemployee that has avalid NetID can accessour eLearnings in the UCLearning Center (LMS)and the LinkedInLearning courses directlythrough R’Space.Visit R’Space for more information.View coursematrixView Table of Contents13
14Employee and Organizational Development Course CatalogUCR EODCheck out LinkedIn Learning courses!As a UCR employee, there are many more LinkedIn Learning courses available to you! To access the LinkedIn Learning library, log intoR’Space and click on LinkedIn Learning under authorized applications where you can access all of the LinkedIn Learning courses.Linkedin Learning Popular Technical CoursesLEARNINGPYTHONEXCEL 2016ESSENTIALS TRAININGEXCEL PIVOTTABLES FOR BEGINNERSPOWER BIESSENTIAL TRAININGEXCEL 2016 ADVANCEDFORMULAS & FUNCTIONSLinkedin Learning Popular Non Technical CoursesCOMMUNICATINGWITH CONFIDENCELinkedIn LearningLE SQLESSENTIAL TRAININGPHONE BASEDCUSTOMER SERVICEDEVELOPING YOUREMOTIONAL INTELLIGENCEView course matrixLEADING WITHEMOTIONAL INTELLIGENCEDEVELOPINGRESOURCESTIME MANAGEMENTFUNDAMENTALS
New EmployeeBi-MonthlyHR Training Room10:00 – 10:15 a.m.10:15 – 10:30 a.m.10:30 – 10:45 a.m.10:45 – 11:30 a.m.11:30 – 11:45 a.m.11:45 a.m. – 12:00 p.m.Health Care FacilitatorProgram PresentationCalifornia CasualtyPresentationUCR Faculty and StaffWellness ProgramFidelity InvestmentsPresentationAlturaCredit UnionPresentationSchools FirstFederal Credit UnionPresentationRanada PalmerHealth Care FacilitatorCharlene RowensCalifornia CasualtyRepresentativeJulie ChobdeeWellness ProgramCoordinatorMatt VallejoRetirement PlannerJonathan ParedesCredit UnionRepresentativeDiana BarraganCredit UnionRepresentativeA lite breakfast & lunch will be served.To attend this orientation, please register through the UC Learning Center (LMS).View Table of Contents
disability Ally WorkshopThe Disability Ally program at the Universityof California, Riverside seeks to facilitateawareness, understanding, and competencyof disability through connecting faculty, staff,and students with resources, knowledge, andrelationships of disability as diversity.Participants in this program will gainknowledge about what it means to truly bean ally for student with disabilities.Topics covered: Disability LawAcademic AccommodationsDisability EtiquetteHidden DisabilitiesDisability DemographicsStudent PanelFor more information and registration,please visit the UC learning Center (LMS).View Table of Contents
UC ManagingImplicit BiasThe UC Managing Implicit BiasSeries is a series of six eCoursesdesigned to increase awareness ofimplicit bias and reduce its impact atthe University. The program furtherreinforcestheUniversity’scommitment to diversity, equity, andinclusion.Those who complete all six courseswill receive a certificate in ManagingImplicit Bias and their courseworkwill count towards completion ofthe UC People Management Seriesand Certificate.The Managing Implicit Bias Certificatecontains the following six self-paced,online interactive courses:1. What is implicit Bias?2. The Impact of Implicit Bias3. Managing the influence of ImplicitBias – Awareness4. Common Forms of Bias5. Managing the impact of Implicit Bias –Mindfulness and Conscious De-Biasing6. Managing the Implicit Bias in theHiring ProcessView course matrixTo register for this course, visit the UC Learning Center (LMS).
18Employee and Organizational Development Course CatalogUCR EODFranklin Covey4 Essential Roles of LeadershipIn this 2-day course, Supervisors/Managers will learn howto consistently live four essential Leadership roles,including: Inspire Trust by being models of character andcompetence1. Create Vision by rallying teams around an importantpurpose.2. Execute Strategy through consistent, focused disciplineand alignment.3. Coach Potential by unleashing the untapped talent andpotential of a team.Leading at the Speed of TrustThis 2-day course – Leading at the Speed of Trust has beenidentified as the most critical competency for today'sleaders. It affects everything you are trying to accomplish.Learn how to develop, restore and extend trust with theteam you lead.Topicscovered: The case fortrustThe trusttaxSelftrustRelationshiptrust Organizationaltrust Markettrust SocietaltrustRegister for this courseRegister for this course7 Habits of Highly Effective PeopleFranklin Covey’s 7 Habits help employees apply timelessprinciples of effectiveness to improve interpersonalcommunication, take initiative, establish greater trust,strengthen relationships, increase influence, and balancekeypriorities.This 2-part course will provide an overview of leadershipeffectiveness at the individual, team, and organizationallevels. Learners will also participate in the 7 HabitsAssessment, assigned prior to their attendance.Learning objectives: Being proactive Beginning with the end in mind Putting first things first Thinkingwin-win Seeking first to understand thento be understood Synergizing Sharpening thesawRegister for this courseLeaders@ChangeChange Management focuses on change managementand how to navigate change at UCR. This course is forSupervisors/Managers only.Topics covered: Change Management Change at UCR Principles and Best PracticesRegister for this course6 Critical Practices for Leading a TeamFranklin Covey’s 6 Critical Practices for Leading aTeamwill equip you with the skills and tools you need to bean even better leader and manager of yourteam.The session will focus on how to get work donewith and throughothers.Learningobjectives: Develop a leader’smindsetHold regular1:1sSet up your team to get resultsCreate a culture of feedbackLead your teamthroughchange Manage yourtimeand energyUCR Botanical GardenRegister for this courseView course matrix
UCR EODEmployee and Organizational Development Course CatalogMyers-Briggs Type IndicatorDo you know your personality type? How does typeinteract with the type of work we do? How does typeimpact the relationships we have with our colleagues?How can our preferences impact our job satisfaction?Using the Meyers-Briggs Type Indicator, this course willtake you from knowing your 4-letter type to exploringtheimpact of type on teams and organizations. You will alsoexplore the impact of type preferences on leadership,communication, conflict management, other team issuesand how the diversity in type contributes toorganizationalculture.To schedule a presentation for your department,please contact HRTrainingContacts@ucr.edu .DiSCThe DiSC is a personal assessment tool used to improve workproductivity, teamwork, leadership, and communication. Itidentifies behavioral styles in various situations. It alsoprovides a common language that can help peoplerelate to others, and how to adapt their behaviorwhen interacting with others. It focuses on valuingand capitalizing on the different preferences.Please check back for future dates in 2020Emotional IntelligencePlease check back for informationand future dates in 2020.View course matrix19
20Employee and Organizational Development Course CatalogUCR EODDevelopment ProgramsSituational LeadershipSituational Leadership identifies 4 different leadershipstyles. It will help you identify which style you are mostcomfortable with, and how to flex your style based on theneeds of your team and the work they are responsiblefor. It focuses on giving your team what they need, whenthey need it, helping them be more productive, engaged,and successful.Please check back for future dates in 2020.Crucial ConversationsCrucial Conversations teaches skills for creating alignmentand agreement by fostering open dialogue around highstakes, emotional, or risky topics – at all levels of yourorganization. By learning to speak and be heard, you willsurface the best ideas, make the highest-quality decisions,and then act on your decisions with unity and Commitment.What is a crucial conversation? A crucial conversation is adiscussion where the stakes are high, opinions vary andemotions run strong. This course fulfills theCommunications Elective of the UC PeopleManagement certificate.Learning objectives:Building Core Supervisory Competencies(BCSC)The Building Core Supervisory Competencies programemphasizes participation and practice of supervisory skillsthrough the use of self-assessment inventories, case
The 2019 Human Resources Course Catalog is a resource created as a tool to help you navigate your professional development at UCR. Whether you are just starting out with UCR in a full-time position or you are a seasoned UCR employee, we want to ensure your experience with HR’s Employee and
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