HVS: Training Packet For 6867i Business Set

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HVS: Training Packet for6867i Business SetWith Communicator LiteUser ID Ten-digit telephone number@la.govExample: 2252195757@la.govYour User ID:THIS GUIDE HAS BEEN EDITED TO REMOVE PRIVATE INFORMATIONOTS EUC Info and Training: 225 219-575708/30/20191

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HVS Help SheetsBusiness Set Diagram. 5Options That Can Be Set on Your Phone. 7Cheat Sheet" (Logins and URLs) . 9How to Change Your Passwords . 11Communicator Log In and Guide . 13Clearspan Anywhere, Step-By-Step . 19Program Speed Dial Soft Keys. 23Program Speed Dial 100 Codes. 25Connecting the Phone to Jack on the Wall and to PC . 296867i Shortcuts . 3208/30/20193

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08/30/2019Business Set DiagramHVS Business 6867i DeviceEnterprise:Group:DepartmentSOLACapitol Park 1Phone Device Type:6867iVoice Mail Portal remote Access: 225-342-9000Clearspan Anywhere Portal: 225-342-9002(initial password 5-6-7-8)(uses your vmail password)Dial Plan: Just Like Your Cell Phone[No access code, 9 , 9-1 , or 1 ]Top Soft Keys: 5 each on up to 4 'pages'. Open blanks can be programmed as personal speed dial keys.Top Soft Keys:Directory Key (reserved)Do Not DisturbCall vigate through the phone's user interface)More. . . (next screen)State-based bottom soft keys:CallLogGoodbye KeyHold KeyOptions List KeyMute KeyVolume ControlTRAINING - Video Tutorials, and link to .com/categories/6867i-phoneDial 7 digitsDial 10 digitsMessageWaitingVoice Mail AccessPresenceInternal and Local Calls:Long Distance Calls:MoreKeyTransferConference(N-way, 6 )Caller's List: Access log of last 200 calls receivedRedial: List of last 100 previously dialed numbers your 2nd Line Appearance your 1st Line AppearanceSpeaker/Headset Key: toggles active call throughspeaker/headset/handsetPress #after dialing numbers or feature access codes

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Options That Can Be Set on Your Phone6867i Customization Options via the Options List Key on the phone:Select Status and scroll down one screen (to Network) to see the followingRead-only info which may be helpful during trouble-shooting: IP Address of the phoneMAC Address of the phoneLAN Port – speed and duplexPC Port - speed and duplexSelect the Audio Icon, and scroll down for changeable options: Audio Mode: Select to see following options:o Speakero Headseto Speaker/Headseto Headset/SpeakerHeadset: Select to get to following headset options:o Headset Mic Volume: Select Low, Medium, or Higho DHSG: Select Off –or- OnRing Tones: Select and scroll through various ring tones. Press “Save”when you hear the one you want for your phone.Select the Display Icon to view or change: 08/30/2019Home Screen Mode (choose #2 to see name and number at top right)Screen Saver TimerBrightness level and timer7

Options That Can be Set On Your Phone (continued)Select the Dialpad Icon to access these options: Live Dialpad (on / off)o On: If you dial a number while the phone is on-hook, the phoneautomatically go to handsfree mode and dials the number.o Off: If you dial a number while the phone is on-hook, lifting thereceiver or pressing the Speaker/Headset button initiates a callto that numberSpeed Dial Edito Dialpad (keys 1-9)o Left Softkeys (aka “top”softkeys--buttons to left of display)o Bottom Softkeys (buttons immediately beneath display)This is the last option on the right. Select Restart to reboot your phone.This is considered a soft reset. For a hard reset, unplug the LAN cord fromyour phone for a few seconds and then reconnect.08/30/20198

“Cheat Sheet” (Logins and URLs)CONFIDENTIALUser ID:Your ten-digit telephone number followed by @la.gov, in lower case letters.Example: 2252195757@la.govYour user id:Passwords:Voice Mail Portal and Clearspan Anywhere password:The default is CONTACT YOUR Telecommunications Coordinator (TC) to changePassword Reset:CONTACT YOUR TELECOMMUNICATIONS COORDINATORClearspan Anywherefeature:Anywhere portal access number: 225-342-9002Reminder: You must first set up location for Clearspan Anywhere usingCommunicator LITE . When dialing the Anywhere portal, enter your voice mailpassword.TIP: Create a contact on your cell phone and name it “HVS”. For a phone number, enter 225342-9002 followed by a pause (comma) and your Voice Mail password. Save.Communicator DesktopLITE Setup:(A Web-BasedApplication)This app allows you to store and search for contacts, click to dial, set up CallForwarding, Hide Your Number, Activate Do Not Disturb, set up/enable ClearspanAnywhere *or* Simultaneous RingDownload Clearspan Communicator Basic for Windows.exe /att-end-user-trainingContact Help Desk 225-219-6900, for activation assistance.Initial Login: Open app, Copy and paste this server name:Server Name/Login URL: r Name:SEE TCPassword:SEE TCTIP: When you first log in, select Save Password, Automatically Login, and integrate withOutlook ContactsTraining ng/att-end-user-trainingTIP: “Mitel Minute” videos offer quick, single-feature training.Select Phones Tutorials, the select your phone type (6863i basic set or 6867i business set).Voice Mail Access08/30/2019On an HVS phone: Press Voice Mail button or dial *86From a non-HVS phone, dial 225-342-9000; or dial your own number and press *9

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How to Change Your PasswordsReset Voice Mail and Communicator PasswordsPassword parameters for the Communicator Client (App on PC):o Minimum 8 characterso Mixed case; at least one Capital Lettero At least one Numbero At least one Special Character (*,#,@,&.)o Expires every 90 daysSample Passwords that meet criteria: Spring16* #1Clifton Tiger*88Password parameters for Voicemail:o Four or more digitso Can’t match extension numberSample Passwords that meet criteria: 1234 2001 1000245TO RESET PASSWORD: Enter this URL in the browser address bar::https://pub-cfg.hvs.att.com/myaccount/Tip: Save the above address as a “favorite”.Following are screenshots the user will see:The user only needs to enter 2 of the 3 identifiers. Once Send Request is pressed, the user will see a Reset Confirmation screen(see below), and will receive an email with a confirmation number that must be entered on the Reset Confirmation screen:08/30/201911

How to Change Your Password (continued)Passwords that may be reset: User can choose action to reset one, or both:“Clearspan Applications”: Communicator or Web Portal log-in password.“Voice Portal Passcode”: Voice mail passwordExample of the “Confirmation email message” that the user will receive:After entering the confirmation number on the confirmation page, the user will be able to create a new password.08/30/201912

Communicator Log In and GuideCommunicator Desktop (Lite) for Windowsrequires PC application download How to log in for the first time Quick Reference Guide for Adding Contacts Searching Contacts for Click-to-Dial Viewing Call History Setting Up Clearspan Anywhere Other FeaturesNote: Communicator Lite is a free, “Basic” version of the Communicator Desktop application.The full application is an optional add-on that bills an additional monthly charge. Only the fullapplication allows for calls to be received and placed over your computer (without the use of a deskphone). The full version also contains features such as Chat and Presence.08/30/201913

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OTSHVSC Lite2019Clearspan CommunicatorLiteInitial Login Cheat Sheet1 Use this login URL https://pub-xs.hvs.att.com/dms/bc/dt/config.xml2 Enter your user id@la.gov3Save1Login URL/Server Address ur User ID SEE TCYour User ID08/30/201915

OTSHVSC Lite20191 Enter your user id@la.gov2 Enter default passwordSEE TC5Sign in3 Select to Rememberpassword4 Select to Sign inautomaticallyIf prompted, allow Communicator Lite to search Outlook contacts1Your User ID SEE TCYour User ID2Default Password SEE TC 08/30/201916

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Clearspan Anywhere, Step-By-StepOTS Clearspan Anwhere for HVS – 2019Clearspan Anywhere - Lite You can make and receive business calls from your personal cell phone, using your business number asthe outgoing calling line ID.You can move (“pull”) business calls from your desk phone to your personal cell phone, and back to yourdesk phone.You can enable or disable this application, using Communicator Lite.To set up Clearspan Anywhere:Log on to Communicator Lite.Right click on OptionsOptions08/30/201919

Clearspan Anywhere (continued)Select Clearspan Anywhere, then ConfigureClearspan AnywhereConfigureClick Add Number. Type your mobile phone number. Press “Enter” on the keyboard to save.Add NumberCheck the box to use the number you entered. Then click the “ ” sign to see more options.08/30/201920

Clearspan Anywhere (continued)Check Answer ConfirmationAnswer ConfirmationRequiring Answer Confirmation means you will be prompted to press a digit before accepting aClearspan Anywhere call on your cell phone. It will keep business callers from leaving messages in your08/30/201921

Clearspan Anywhere (continued)personal cell mailbox, as business calls will be pulled back to your HVS office voice mail. It is alsoprotection from callers going straight to cell phone voice mail when you battery is dead(!)Note, if or when you want to make your business calls stop ringing on your personal device, simply turnoff Clearspan Anywhere (log into Communicator, right-click on Options, Click on Clearspan Anywhere,click your phone number so the check mark is removed. You can also choose Configure and remove thecheck beside your cell phone number, or delete your cellphone number entirely.)**NEXT**: Create a Contact on your cell phone, and call it “HVS”. Put in the number 225-342-9002 followed by a pause (comma on my phone), your voice mail password,and #.Now when you select this contact on your cell phone, it will dial the Clearspan Anywhere Portal, willinput your voice mail password for you, and then give you dial tone so that you can place a call. Theoutgoing call will now show your business Caller ID.How to “Pull Calls”: Move an active call from your desk phone to your cell phone:While engaged in a call on your desk phone, press the HVS contact that youcreated on your cell phone. When you hear dial tone, dial *11.Move an active Clearspan call from your cell phone to your desk phone:While engaged in a call that you either a) received as a Clearspan Anywherecall; or b) dialed out through the Anywhere portal: From your desk phone,dial *11. The call is seamlessly moved to the new phone, and the mobilecall is dropped.How to dial through the Clearspan Portal from another number; e.g. your home phone: As long asyou have one number set up for Clearspan Anywhere, you can dial into the portal from any phone, andplace an outgoing call that will go out with your business Caller ID.Just dial the Anywhere Portal: 225-342-9002.You will hear, “Please enter the number from which you are calling, followed by the pound sign”.o Enter your actual Clearspan Anywhere number that you set up earlier (e.g. your cell no.) andpress #.You will be asked to “Enter your password”.o Enter your HVS voice mail password.You will hear dial tone, and can place a call through the portal showing your business Caller ID on thatcall.08/30/201922

Program Speed Dial Soft Keys6867i: Program Speed Dial Soft Keys through the IP Address.Business sets have two sets of soft keys that the user can program as speed dial buttons. The buttons on theTop Left of the display are called Top Soft Keys. The buttons just beneath the display are called Bottom SoftKeys.Steps for programming speed dial buttons on the business set:1.Obtain the phone’s IP Address:Press the OptionsIP address displayed.2.key and select Status.Scroll down one screen and make a note of theOpen your web browser, and enter the phone’s IP address into the address field, and press enter.(You don’t need to type www or http first.)3. At the Windows Security prompt, log in with User name of SEE TC ”. Press OK.REMOVED FOR SECURITY PURPOSES4.Beneath “Operation” on the left side of the screen, select “Softkeys and XML”08/30/201923

Program Speed Dial Soft Keys (continued)5.Select the “Top Keys” tab, and enter info for Type, Label, and Value, as shown:Key types thatare greyed out(keys 1-10 onthis user’sphone) cannotbe changed bythe user Blank keys 1120 have beenprogrammed bythis user asSpeeddialbuttons.Use thissnapshot as aguide toprogram yourown.Note: Telephone numbers are digits only, no dashes, spaces or parentheses.6.Click “Save Settings” at bottom, and “Log Off” at top right.08/30/201924

Program Speed Dial 100 CodesHVS Personal Speed Dial 100(00-99)Use this sheet to record numbers you plan to store for speed dial.Programming Code:*75 followed by code to be assigned or changed, and TNAccess Speed Dial 100 by dialing #, the assigned code, and # againExample: *75 00 2253875411#After programming, dial as follows:#00 #PhoneNumberDescriptionSpeed Dial To DIAL:#00 ##01 ##02 ##03 ##04 ##05 ##06 ##07 ##08 ##09 ##10 ##11 ##12 ##13 ##14 ##15 ##16 ##17 ##18 ##19 ##20 ##21 ##22 ##23 ##24 ##25 ##26 ##27 ##28 ##29 ##30 ##31 ##32 ##33 ##34 ##35 ##36 #Time & Temperature25

Speed Dial 100 Codes 1828308/30/2019#37 ##38 ##39 ##40 ##41 ##42 ##43 ##44 ##45 ##46 ##47 ##48 ##49 ##50 ##51 ##52 ##53 ##54 ##55 ##56 ##57 ##58 ##59 ##60 ##61 ##62 ##63 ##64 ##65 ##66 ##67 ##68 ##69 ##70 ##71 ##72 ##73 ##74 ##75 ##76 ##77 ##78 ##79 ##80 ##81 ##82 ##83 #26

Speed Dial 100 Codes 019#84 ##85 ##86 ##87 ##88 ##89 ##90 ##91 ##92 ##93 ##94 ##95 ##96 ##97 ##98 ##99 #27

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Connecting Phones to Jack on the Wall and to PC08/30/201929

Connceting Phones to Jack on the Wall and to PC (continued)08/30/201930

Connceting Phones to Jack on the Wall and to PC (continued)08/30/201931

08/30/20196867i Shortcuts6867i Business Set: ShortcutsHVS FeatureSend call to voice mailAction(s) to TakeVariationCall is ringing on your setDepress "Goodbye" key (red handset icon)Send ALL your callsDepress "DND" (Do Not Disturb) top soft keyTransfer a call you have answered - Depress "XFER" soft key, Dial *55 and the extension number of the user receiving the voicemail. (Example: XFER *55 3423100#)to another user's voicemailAgainst your Top (left ) Soft Keys Obtain the IP address of your phone (press Options Key, select Status, scroll down once.)Type your IP address in your Internet Explorer address bar (no www or http needed) and hit"Enter".Program speed dial numbersagainst your soft keysLogin name is: SEE TCPassword: SEE TCSelect "Softkeys and XML" on LeftSelect tab for "Top Keys", and set up your speed dials.When finished, press "Save Settings" at bottom. Log out.While on a callPress XFER soft key.Dial the party's number, plus #. Listen for ringing.Announce the call and hang up.Transfer a CallTo another user's voice mailDepress "XFER" soft key, Dial *55 and the extension number of the user receiving the voicemail. (Example: XFER *55 3423100#)Against your own extensionnumberPress the ". . ." bottom right soft keyPress the Park bottom soft keyPress # to park the call against the extension you are on.Hang Up.TO RETRIEVE: (From same phone) lift handset, press "Pickup" softkey, and press #.or RETRIEVE (From another user's phone) lift handset, press "pickup" softkey, Dial your ownPark a callextension number and press #.Against another user's extensionnumberPress the ". . ." bottom right soft keyPress the Park bottom soft keyDial the other user's extension number and press #.Hang Up.TO RETRIEVE: At the other user's phone, lift handset, press "pickup" softkey and dial #.From your desk phone to yourmobile phoneLocate the HVS contact that you created on your cell phoneFrom your mobile phone to yourdesk phoneThis only works if the call on your cell was placed from (or pulled via) the Clearspan AnywhereChange the no. of rings beforevoice mail answersFrom your phone, access dial tone, dial *610#32Rings before voice mailSelect that contact to dial, and wait to hear dial tone from the portal.Dial *11 to pull the call from your desk phone.PULL a call *Portal.Simply go offhook and dial *11 on your desk phone.Press the digit for the number of rings desired, then press #.* For complete instructions for setting up and using the Call Pull feature, review the "Clearspan Anywhere Lite" document.

TIP: “Mitel Minute” videos offer quick, single-feature training. Select Phones Tutorials, the select your phone type (6863i basic set or 6867i business set). Voice Mail Access On an HVS phone: Press Voice Mailbutton or dial *86 From a non-HVS phon

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