Avaya J169/J179 IP Phone SIP Quick Reference Guide
IconsNameDescriptionAdministration To accessadministration settings.Avaya J169/J179 IP Phone SIPQuick Reference guideRelease 4.0.7Issue 1October 2020 2020, Avaya Inc.All Rights Reserved.The icons of Avaya J169 IP Phone and AvayaJ179 IP Phone look similar but Avaya J169 IPPhone has grayscale icons and Avaya J179 IPPhone has color icons.NameDescriptionFeaturesTo access administratoractivated features.ApplicationsSettingsNetworkInformation To access phoneapplications such asContacts, Recents,and Activate screensaver. To sign off the phone,to protect yoursettings, or to letanother user log in.To change your phonesettings, customizebutton labels, adjustbrightness, audiosettings, assign speeddial entries, etc.To check networksettings.Table continues Call is on hold during a conferenceor transfer call setup.Conference is active.The following table lists the icons used in Avaya J169/J179 IP Phones:The icons of Avaya J169/J179 IP Phones look similarbut the Avaya J169 IP Phone has grayscaled iconsand the Avaya J179 IP Phone has colored icons.IconUse the Right or Left navigationarrow to see more pages /screens / options.Scroll left for other options.Scroll right for other options.Note:Note:IconsTo view the phonemodel, softwareversion, default devicetype, and the defaultserver type.General phone iconsThe following table lists the Main menu icons used inAvaya J169/J179 IP Phones:DescriptionConference is on hold.AboutMain menuIconTeam icon indicating this teammember is available.Team icon indicating this teammember is busy on a call andunavailable.DescriptionMicrophone is muted.Missed call on your phone. You cansee this icon in the Recentsapplication.Incoming call; indicates you haveanswered this call. You can see thisicon in the Recents application.Outgoing call; indicates you havemade this call. You can see thisicon in the Recents application.Bridged call; indicates this line isbeing used for a call on anotherphone.Incoming call is alerting.Outgoing call; indicates you havemade this call.Call is active.Team icon indicating this teammember is not on a call, but isforwarding incoming calls.Team icon indicating this teammember is busy on a call and isforwarding incoming calls.Indicates that the phone is notconnected to the SIP proxy serverand is operating in Failover mode.Some features might not beavailable or work incorrectly.If the appearance line displays thisicon, it indicates that the phone hasencountered a failure and haspreserved the media session untilthe user hangs up.This icon can also indicate that thephone is connected to the callserver but the features are notavailable.The EC500 feature is on.Call is on hold.The Do not disturb feature is on.Table continues Table continues 1
IconDescriptionIconThe Call forward feature is on.Secure Wi-Fi network isdetected.Indicates that the call is using awideband codec for excellent voicequality.Wi-Fi network is out ofrange or offline.Indicates a low networkperformance or presence of localnetwork issues that might result inlower call quality.The Limit Number of ConcurrentCalls (LNCC) feature is on.Mon Indicates that the SLAagenthas taken control of the phone.Indicates that the call is beingrecorded for SLA Mon .Indicates that the audio of this callis secure.Indicates that the audio alert forincoming calls is off.Indicates the Bluetooth feature ison.Indicates that you have missed acall. The number in the iconindicates the number of missedcalls.Indicates that you have missed acall. The in the icon indicates thatthe number of missed calls aremore than 9.Autodialing featureWi-Fi iconsThe following table lists the Wi-Fi icons used in theAvaya J179 IP Phone:Note:Avaya J169 IP Phone does not support the Wi-Fifeature.IconDescriptionDescriptionNon-secure Wi-Finetwork is detected.Table continues OperationsEntering the provisioning detailsEnter the provisioning server address if the phoneprompts, for example, when you connect to the networkfor the first time.Obtain the provisioning server address from the systemadministrator.1. When you boot the phone for the first time, the AutoProvisioning screen displays Do you want toactivate Auto Provisioning now?, press oneof the following: Yes: To connect to the Device Enrollment Servicesserver to obtain the provisioning server address andignore the provisioning server address from theDHCP. No: To obtain the provisioning server address fromthe DHCP server.In case of a time out, and the DHCP does not providethe provisioning server address, the phone selectsYes.If the connection to Device Enrollment Services issuccessful, and the phone receives the provisioningserver address, the phone continues to boot and notprompt you for the provisioning server address.If the connection to Device Enrollment Services issuccessful, and the phone does not receive theprovisioning server address from Device EnrollmentServices, the phone prompts you for an Enrollmentcode. Contact your administrator for an Enrollmentcode. When you enter the valid Enrollment code, thephone continues to boot and not prompt you for theprovisioning server address.If you do not have an Enrollment code, press Cancel.The phone continues to boot using the DHCP.The phone displays the Starting message. If thephone does not receive the provisioning serveraddress from the Device Enrollment Services or theDHCP server, the phone displays the Enterprovisioning details screen.2. On Enter provisioning details screen, press one of thefollowing: Config: To enter the provisioning server address. Never: To never prompt for the provisioning serveraddress. Cancel: To cancel the prompt and display the Loginscreen.3. After you have pressed Config, enter the provisioningserver address in the Address field.The address is an alphanumeric URL like http://myfileserver.com/j100/.Tip:To enter the dot symbol (.) in the field, press thealphanumeric soft key to toggle to the ABC mode.To enter the forward slash symbol (/) in the field,press the / soft key.4. (Optional) Enter the Group number.Obtain the Group number from your systemadministrator. The value ranges from 0 to 999. 0 is thedefault value. If you do not enter any value in thisfield, the phone uses the default value.5. Press Save.The phone continues to boot and connect to theprovisioning server address for provisioningconfiguration.Related linksSetting Up the Avaya J179 IP Phone (Video)Making a call by using speed dialEnsure you have speed dial numbers assigned to yourcontacts.Press and hold the dial pad key assigned to thenumber you want to call.Making an emergency callEnsure that the Emerg soft key is assigned by youradministrator.Do one of the following: On the Phone screen, press the Emerg soft key,and again press Emerg when the phone promptsyou for confirmation. Dial the emergency number by using the dial pad.Declining a callYou can decline an incoming call when you do not want toanswer a call. The incoming call is declined depending onthe Call decline policy set by your administrator. Contact2
your administrator to enable this feature for your extensionand also to know about the Call decline policy.Ensure that the feature is activated by the administrator.Contact your administrator for details.1.2.On the incoming call screen, press Decline soft key.The call is declined. Depending on your Call declinepolicy, the caller receives one of the following alert: An audio message alert A busy tone alertAnswering a call when on another callYou can receive a call on a secondary call appearanceonly if the call appearance is free.Press one of the following: The Answer soft key OKThe phone puts the first call on hold and moves to thesecond call.Adding a person to an active callYou can add participants to an active call to set up aconference call.Start a call.1. During a call, on the Phone screen, press More Conf.The phone puts the existing call on hold.2. To make a call to a participant, do one of the following: Dial the phone extension by using the dial pad. Call the person from the Contacts list or theRecents list.3. When the third participant answers the call, press theJoin soft key.4. To add another person, press Add and repeat Steps 2and 3.Viewing the Recents detailsIn the Recents screen, depending upon the call type, youcan view the following details of each call: Incoming call icon Outgoing call icon Missed call icon Name Extension number Time Date Duration3.4.Note:Duration is not available for a missed call.Press Recents.(Optional) To navigate through Main menu, scroll tothe following:a. Applications, and press Select.b. Recents, and press Select.Select the call that you want to view.Press Details.The phone displays the details of the selected call.ContactsAdding a contact from the Recents listUse this procedure to add a number to your Contacts listfrom your call history.1. Press Recents.2. Scroll to the required number, and press Contact.3. In the First name and Last name fields, type therelevant information.The phone assigns the extension number to Lastname. You can remove the extension number fromthis field and add other information.4. Press Save.Combining contactsUse this procedure to merge the phone number of thecurrent contact with the existing local contact.Ensure the Contacts list is not empty.1. Press Contacts.2. (Optional) To navigate through Main menu, do thefollowing:a. Scroll to Applications, and press Select.b. Scroll to Contacts, and press Select.3. Scroll to the contact that you want to combine, andpress Details More Combine.The select mode displays the Contacts list without thecurrent content.4. To combine the current contact, scroll to the existingcontact, and press Select.The current contact will be deleted from the Contactslist and merged with the local contact.Creating a local Сontacts group1. Press Contacts.2. (Optional) To navigate through Main menu, do thefollowing:a. Scroll to Applications, and press Select.3.4.5.6.b. Scroll to Contacts, and press Select.Press Groups.Press NewGroup.In the Enter group name field, type your group name.Press Save.Advanced featuresCall forwarding to your cell phone usingEC500Use this procedure to forward calls from your Avayadeskphone to your personal phone. Ensure that the feature is activated by theadministrator. Contact your administrator for details. Ensure that the system administrator sets yourpersonal phone number as your destination number.1. Press Main menu, and scroll to Features.2. Press Select.3. Scroll to EC500, and press Select.Long-term acoustic exposure protectionAvaya J100 Series IP Phones have the long-term acousticexposure protection to prevent the users from gettingacoustic shocks. This feature reduces the loud volume ofthe conversations on the phone call to permissibleacoustic limits. The user can set the permissible acousticlimit to dynamic or predefined static values. If a dynamicsetting is selected, the feature activates itself andgradually reduces the loud volume of the phoneconversations to prevent from reaching the damagingdecibel levels.Long-term acoustic exposure protection feature satisfiesOSHA, ETSI and employee health safety requirements.Important:Only L100 Series Headsets with RJ9 connectorsupport long-term acoustic exposure protection whenthe headset profile is set to Profile1.Configuring Long term acoustic protectionLong-term acoustic protection feature reduces the loudvolume of the conversations on the phone call topermissible acoustic limits, you can configure the longterm acoustic exposure protection for your headset.3
Ensure you set the headset profile to Profile1, and useL100 Series Headsets.1.2.3.4.Press Main menu.Scroll to Settings, and press Select.Scroll to Audio settings, and press Select.Scroll to Long term acoustic protection, and pressSelect.5. Choose one of the following and press Select: Default : Sets the acoustic protection values to oneof the following options that your administrator sets:- Dynamic- 8 hours- 4 hours- OffAdministrator configured value will be chosen asthe default value. Off: Sets the acoustic protection off. Dynamic: Sets the acoustic feature to Dynamic,which activates itself and gradually reduces theloud volume of the phone conversations to preventfrom reaching the damaging decibel levels. 4 hours: Sets the acoustic protection for 4 hours. 8 hours: Sets the acoustic protection to 8 hours.6. Press Save.Making a priority callUse the Priority Calling feature to provide a special type ofinternal call alerting for the users. The called party hears adistinctive ringing when the calling party uses PriorityCalling.1. Before dialing, press Main menu.2. Scroll to Features, and press Select.3. If necessary, scroll down to Priority Call, and pressOK, or just press the corresponding line button.4. Enter the extension you want to call.5. Press Enter or OK to immediately start dialing thepriority call to the extension where the callappearance will show the incoming call as a prioritycall.Retrieving a voice messageUse this procedure to listen to your voicemail messages. Ensure that the system administrator configures thevoicemail for your extension. Obtain the user ID and password of your voicemailfrom your system administrator.1. To log in to your voicemail, press the Message button.2. Follow the voice prompts to playback your voicemessages.Related linksUsing Voice Mail (Video)Configuring your Voice Mail Password from the WebInterface (Video)Accessing Voice mail through the Voice mail WebInterface (Video)Making a precedence call by using the Mainmenu1.2.3.4.Press Main menu.Scroll to Applications, and press Select.Select Call Priority.On the Precedence Selection screen, select theprecedence level.5. Dial the extension from one of the following: Contacts Recents The dial padJoining a call on a bridged lineOn the phone, do one of the following: Press the line button with the active call. Select an active bridge line number, and pressBridge.Note:On Avaya J179 IP Phone, do not use Headset,Handset or Speaker softkeys to join the call on abridged line. Pressing Headset, Handset orSpeaker opens the Dial screen. To cancel dialingand to press the required line button for joining acall, press the Headset, Handset or Speakersoftkey again.Using a Guest LoginUse this procedure to log in as a guest on another phoneto access your applications and call history for a limitedtime.Note:You need to re-login if the phone reboots.Ensure that the feature is activated by the administrator.Contact your administrator for details.1. Press Main menu.2. Scroll to Applications, and press Select.3. Scroll to Guest login, and press Select.4. Enter your extension and password.5. Press one of the following to set the duration in hours: Right arrow key: To increase the value. Left arrow key: To decrease the value.6. Press Enter.Call TransferWith the Call Transfer feature, you can transfer your call toanother destination number.The types of Call Transfer are: Consultative transfer: Transferring a call byconnecting a call with the transfer recipient. Blind transfer: Transferring a call without connectinga call with the transfer recipient.Related linksMaking a consultative transfer on page 4Making a blind transfer on page 4Handling multiple lines (Video)Making a consultative transferTransfer a call by connecting a call with the transferrecipient.1. While on an active call, press Transfer soft key.The phone displays the Enter transfer destinationscreen.The first call is placed on hold.2. Do one of the following: Dial the number to transfer the call. Search for the number in Contacts or Recents.3. To initiate a consultative transfer, press Talk.The call transfer recipient’s phone starts ringing.4. Do one of the following: Press Complete after the recipient answers thecall.The call transfer is complete. This is also calledattended transfer. Press Complete after the recipient’s number startsringing.The call transfer is complete. This is also calledunattended transfer.Making a blind transfer4
Use this procedure to transfer an active call withoutconnecting a call with the transfer recipient.1. While on an active call, press Transfer.The phone displays the Enter Transfer Destinationscreen.2. Do one of the following: Dial the number to which you want to transfer thecall. Search for the number in the Contacts or Recentslist.3. To initiate a blind transfer, press Now.The call transfer is complete.CustomizationEnabling and disabling Bluetooth Ensure that the feature is activated by theadministrator. Contact your administrator for details. Ensure your Bluetooth headset is in pairing mode.1. Press Main menu.2. Scroll to Settings, and press Select.3. Scroll down to Bluetooth, and press Select.4. Scroll to Devices, and press Select.The phone scans and displays the list of Bluetoothenabled devices.5. To pair a device, scroll to the headset, and press Pair.6. To disconnect a paired headset, under Paired devices,press Disconct.7. To unpair a paired headset, under Paired devices,press Forget.Related linksPairing wireless BT headset (Video)You can use Bluetooth enabled devices with your phone.1.2.3.4.Note:Customizing phone keysAvaya J169 IP Phone does not support the Bluetoothfeature.Use this procedure to add, relabel, move, or deletecontacts, features, or applications from the Phone screen. Ensure the wireless module is installed in yourphone.Press Main menu.Scroll to Settings, and press Select.Scroll down to Bluetooth, and press Select.Scroll to Bluetooth headset, and press one of thefollowing: Toggle: To enable or disable Bluetooth. Right Arrow key: To enable Bluetooth. Left Arrow key: To disable Bluetooth.Note:For some Bluetooth headsets, volume can beadjusted during the first call after rebooting thephone. Toggle the slider of the pop-up panel to theright to increase the volume, and to the left todecrease it.1.2.3.4.5.6.7.8.Pairing a Bluetooth enabled headset withyour phoneYou can pair a maximum of ten Bluetooth enabledheadsets with the phone, but you can use only oneheadset at a time. The phone displays the list of availabledevices and paired devices. Ensure the wireless module is installed in yourphone.9.Press Main menu.Scroll to Settings, and press Select.Scroll to Phone, and press Select.Scroll to Phone keys customization, and pressSelect.Press Customize key.Use Navigation keys to select the line key.(Optional) On the phone screen, if the selected line isempty, press Add, and do the following: To add a contact, press Contact. To add a feature, press Feature. To add an application, press App.You can use the Navigation keys to scroll to therequired functionality, and press Select.To move the selected line key, do the following:a. Press Move.b. Use the Navigation keys to move the selectedline.c. (Optional) If the new location is empty, pressSelect.d. (Optional) If the new location is already assigneda key, press Swap.To set a new label, do the following:a. Press Relabel.b. Type the name of the label.c. If your native language uses extended Latin ornon-Latin symbols, press More Symbol thesoft key to open the Symbols menu and selectthe necessary symbols there. Press Insert More Save.10. To delete a key, press Delete, and then confirm thedeletion.Setting the network modeYou can set the network mode to Ethernet or Wi-Fi. Youdo not need to perform this procedure if your phone isconfigured to connect to Ethernet or a specific Wi-Finetwork.Avaya J169 IP Phone does not support the Wi-Fi feature.Ensure that the system administrator gave you access toperform this task.1.2.3.4.5.6.7.8.9.10.Press Main menu.Scroll to Settings, and press Select.Scroll to Network, and press Select.Scroll to Network mode.The Network mode setting shows the followingoptions: Ethernet: To connect to an Ethernet network. Wi-Fi: To connect phone to a Wi-Fi network.Press one of the following: Toggle Right arrow key Left arrow keyWhen Network mode displays Wi-Fi, the followinglines are shown on the Phone screen: SSID: The name of the Wi-Fi network that thephone is either currently connected to, or willattempt to connect to if you start the connectionprocess. Wi-Fi network: Scroll to this line and press Selectto view the list of Wi-Fi networks.After selecting the network mode, press Save.When you switch Network mode from Ethernet toWi-Fi, see “Connecting to a Wi-Fi network” section inthe user guide of your phone model.When you switch Network mode from Wi-Fi toEthernet , press Save.When the phone prompts for permission to restart,press OK.Press Cancel to go back to previous step.5
Connecting to a Wi-Fi networkUse this procedure if your phone is not configured toconnect to a specific Wi-Fi networkAvaya J169 IP Phone does not support the Wi-Fi feature. Ensure that the system administrator gave youaccess to perform this task. Select Wi-Fi as your network mode. When you set the network mode, note the SSID, asthis is the name of the Wi-Fi network that the phonewill attempt to connect to. Depending on the type of security in the Wi-Finetwork, obtain the required credentials. Contactyour system administrator for more details.1.2.3.4.5.6.7.8.Press Main menu.Scroll to Settings, and press Select.Scroll to Network, and press Select.To access the list of available Wi-Fi networks, scroll toWi-Fi network, and press Select.Scroll to the required Wi-Fi network, and pressConnect to start the connection process.Press OK to restart the phone.If the security is WEP or WPA/WPA2 PSK, inPassword, enter the password for the Wi-Fi network.If the security is 802.1x EAP, enter the following: Identity: Either your personal user ID or the shareduser ID provided by your system administrator. Anonymous Identity: Leave blank or use theshared Anonymous Identity provided by yoursystem administrator. Password: Either your personal password or theshared password provided by your systemadministrator.If the credentials are authenticated successfully, thephone automatically restarts to complete the connection.Changing the background image1.2.3.4.5.6.7.Press Main menu.Scroll to Settings, and press Select.Scroll to Display, and press Select.Scroll to Background, and press Select.Scroll to Primary display, and press Select.Scroll down to the new image.(Optional) To preview the image, press Preview andthen press Back.8. Press Select.9. Press Save.Turning button clicks on and off1.2.3.4.Press Main menu.Scroll to Settings, and press Select.Scroll to Audio settings, and press Select.Use the Down Arrow key to go to the Button Clicksscreen.5. Press Toggle to turn the audio on or off.6. Press Save.Setting a personalized ringtoneUse this procedure to set a ringtone for different uses.1.2.3.4.5.6.7.8.9.Press Main menu.Scroll to Settings, and press Select.Scroll to Audio settings, and press Select.Scroll to Personalize ringing, and press Select.Scroll to one of the following options: Primary Team Key Bridged CA Call PickupPress Select.Scroll to the ringtone, and press Select.(Optional) To play the ringtone, press Play.Press Save.4. Use the Down Arrow key to go to the Time Formatscreen.5. Press Toggle to select one of the following options: Time Format 24 Hour Time Format 12 Hour6. Press Save.For more informationGo to www.avaya.com/support for latest supportinformation, including the user guide, administrator guide,installation and maintenance guide, interactive document,and software downloads.Setting the display language1.2.3.4.5.6.Press Main menu.Scroll to Settings, and press Select.Scroll to Display, and press Select.Scroll to Language, and press Select.Scroll to the language, and press Select.Press one of the following when the phone promptsfor confirmation: Confirm CancelThe phone returns to the Display screen and thelanguage changes to the selected language.Setting the time formatEnsure that your administrator has enabled the timeformat feature.1. Press Main menu.2. Scroll to Settings, and press Select.3. Scroll to Display, and press Select.6
The following table lists the icons used in Avaya J169/ J179 IP Phone s: Note: The icons of Avaya J169/J179 IP Phone s look similar but the Avaya J169 IP Phone has grayscaled icons and the Avaya J179 IP Phone has colored icons. Icon Description Microphone is muted. Missed call on your
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