Managing Conflict Through Communication
Managing Conflictthrough CommunicationFifth EditionDudley d.CahnProfessor EmeritusState University of New York, New PaltzRuth AnnaAbigailProfessor EmeritusAzusa Pacific UniversityBoston Columbus Indianapolis New York San Francisco Upper Saddle RiverAmsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal TorontoDelhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei TokyoA01 CAHN2139 05 SE FM.indd 111/01/13 11:35 AM
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C o n te n t sPrefaceixIntangible Conflict Issues30Conflict Communication OptionsPART I Managing the ConflictProcessCHAPTER 1Introduction to the Study of ConflictCommunication 1Objectives1Key Terms1What This Textbook Offers You2The Nature of Conflict 3Defining Interpersonal Conflict 3The Inevitability of Conflict 5Conflict Management 7Defining Conflict Managementas a Skill 7Linear and Transactional Approachesto Communication 8Destructive and Productive ConflictCommunication Processes 11Negative View of Conflict 17Learning to Respect Others: Civility as aResponse to Conflict 20Manage ItExercisesNotes22242732Dysfunctional Conflict Cycles 32Avoiding/Accommodating ConflictCommunication as an Option 33Competitive Conflict Communication as anOption 37Passive–Aggressive Communication as anOption 39Functional Conflict Cycles 42Compromising Conflict Communication as anOption 42Collaborating Conflict Communication as anOption 42Avoiding Early Compromising 43Collaboration: The PreferredApproach 43Low Personal and RelationshipStress 47High Personal and Relationship Growth andSatisfaction 48Communication Considerations: Choosing theAppropriate Communication Option 48The Occasion (Including Time andLocation) 48The Other Person 49Your Needs 49Manage ItExercisesNotes505153CHAPTER 2Communication Optionsin Conflict 29CHAPTER 3Managing Conflict from a TheoreticalPerspective 55Objectives29Objectives55Key Terms29Key Terms55iiiA01 CAHN2139 05 SE FM.indd 311/01/13 11:35 AM
ivContentsIntrapersonal Theories of ConflictPsychodynamic Theory 57Attribution Theory 61Uncertainty Theory 63Relationship Theories of Con
Managing Conflict in the Workplace 267 Objectives 267 Key Terms 267 Conflicts Arising out of Differences in Goal Seeking 269 Instrumental/Task Conflict 269 Relationship Conflict 270 Identity Conflict 270 Process Conflict 271 Con
Functional vs Dysfunctional Conflict Functional Conflict- Conflict that supports the goals of the group and improves its performance Dysfunctional Conflict- Conflict that hinders group performance Task Conflict- Conflicts over content and goals of the work Relationship conflict- Conflict based on interpersonal relationships Process Conflict .
Understand the importance of conflict resolution in teams and the workplace. Explain strategies for resolving or managing interpersonal conflict. Describe the causes and effects of conflict. Describe different conflict management styles, identify the appropriate style for different situations, and identify a preferred method of conflict resolution.
2.3.1 Functional Conflict 2.3.2 Dysfunctional Conflict 2.3.3 Task versus Relationship Conflict 2.4 CAUSES OF CONFLICT 2.5 INTERPERSONAL COMMUNICATION AND INTERPERSONAL CONFLICT 2.6 WORKPLACE DIVERSITY AND CONFLICT 2.6.1 Different Categories of Workplace Diversity 2.6.2 Cultural Diversity 2.6.3 Measuring Diversity
for conflict analysis. 2.1 Core analytical elements of conflict analysis . Violent conflict is about politics, power, contestation between actors and the . about conflict, see the GSDRC Topic Guide on Conflict . 13. Table 1: Guiding questions for conflict analysis . at conflict causes in Kenya in 2000. Actors fight over issues [, and .
Managing Conflict & Change in the Workplace Garry Mc Daniel, Ed. D. Associate Dean Overview The nature of conflict Cost of unproductive conflict Leadership, Conflict & Change Conflict to Cooperation model Practice What are
Managing Conflict in the Workplace Optimal Dynamic Solutions Page 4 Conflict Resolution Effective conflict resolution is the practice of identifying and dealing with conflict in a respectful, fair, and effective manner. It also requires knowledge and use of specific skills to effectively manage conflict.
involved in conflict management must first acquire the knowledge and skills related to conflict resolution, conflict modes, conflict resolution communication skills and establish a structure for managing conflict (Uwazie et al., 2008; Sacramento, 2013). When selecting a conflict resolution strategy the first decision to deal with is whether or .
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