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“The Impact of COVID-19 on Overall HRMPractices of Healthcare PharmaceuticalsLimited”Prepared By:Nazifa TasnimThis report is submitted to the school of Business and Economics, United InternationalUniversity as a partial requirement for the degree fulfillment of Bachelor of BusinessAdministration

P a g e ii

P a g e iiiAn Internship Report on“The Impact of COVID-19 on Overall HRM Practicesof Healthcare Pharmaceuticals Limited"Submitted To:JakowanLecturerSchool of Business and EconomicsUnited International UniversitySubmitted By:Nazifa TasnimID No: 111161034Major: Human Recourse ManagementTrimester: 12thSchool of Business and EconomicsUnited International UniversityDate of Submission: 13th July 2021

P a g e ivLetter of Transmittal13th July 2021To,Jakowan,Lecturer,United International UniversityUnited City, Madani Avenue,Badda,Dhaka-1212.Subject: Submission of Internship Report.Dear Sir,It gives me great pleasure to present the internship report for my three-month internship programat Healthcare Pharmaceuticals Limited, one of the most prestigious pharmaceutical companies inthe world. The title of the report is “The Impact of COVID-19 on Overall HRM Practices ofHealthcare Pharmaceuticals Limited’’.I have worked hard to make this report a success. Working in the organization and preparing thisreport has been a rewarding and enlightening experience for me. This, on the other hand, has beena fantastic source of learning for me.I'd like to express my heartfelt appreciation to you for your helpful advice and suggestions inpreparing this report. It would be my great pleasure if you found this report useful and informativein gaining a clear perspective on the issue. If you have any questions about this report or any otherrelevant matters, please do not hesitate to contact me.I look forward to hearing from you.Yours Sincerely,Nazifa TasnimID: 111161034

P a g e iiiCertification of Similarity Index-18%Title of The Report: The Impact of COVID-19 on Overall HRM Practices of HealthcarePharmaceuticals LimitedName of Student: Nazifa TasnimSupervisor: Mr.JakowanDepartment: BBAI hereby certify that the internship report is an original research work and it doesn’t contain anyplagiarized work. The student has not used any unethical methods such to prepare this report.Signature .Mr. JakowanLecturer,School of Business and EconomicsUnited International University

P a g e ivDeclaration of the StudentI sincerely declare that my internship report named “The Impact of COVID-19 on Overall HRMPractices of Healthcare Pharmaceuticals Limited” is a presentation of an original work based onmy practical work experience and comprehensive study of existing practices in “HumanRecourse Department”.This report has been prepared only for academic purpose as a partial requirement or completingthe degree of “Bachelor of Business Administration (BBA)”.Signature Nazifa TasnimID: 111 161 034Program: BBA (Major in Human Resource Management)School of Business and EconomicsUnited International University

Page vAcknowledgementAt the outset, I might want to pass on my true appreciation to the Almighty Allah for enabling methe strength and to do the job inside the arranged time. Then, at that point might I want to offer mytrue thanks to each and every individual who is contributed towards planning and making thisexamination fruitful.Above all else, I might want to communicate my genuine and huge appreciation to my academicsupervisor Mr.Jakowan, Lecturer of School of Business and Economics, United InternationalUniversity. I'm profoundly obliged to his earnest management during the Internship Period. Hisimportant idea, rule and the organization he sent me assisted a great deal with setting up the reportin an efficient way. I might want to give unique on account of Mr. Mohammed Shamim Ferdouse(Head of HR); Mr. Mojarul Haque Talukdar; Ms.Tarina, Ms.Rubaiya, Ms. Hasiba, and numerousothers. They additionally furnished me with some data which helped me a ton in understandingthe ideas. I might likewise want to say thanks to, Md. Hasan Murtaza, Executive Director ofHealthcare Pharmaceuticals Limited. For permitting me to do my temporary job in one of therumored drugs organizations. The experience and information acquired at HealthcarePharmaceuticals Limited. Assisted me with understanding various components identified with myinvestigation. I am likewise appreciative to different authorities who helped me while setting upthe examination giving their ideas, help, and supply of data, which were important to me. Theirassistance upholds me a ton to finish my report effectively. At long last, I need to hold myuncommon gratitude to my dad Dr.Md.Babul Mia and my family concentrated on me from theearliest starting point to the furthest limit of my temporary position program and during thearrangement of my report.

P a g e viExecutive SummaryAs part of my BBA program, I completed a three-month internship at a well-known pharmaceuticalfirm called "Healthcare Pharmaceuticals Ltd." During my internship with "HealthcarePharmaceuticals Ltd," I obtained invaluable knowledge and experience in the field of HumanResources. Because of the lockdown and safety issues, I had to work only for 3 days a week. So,the report is based on my observation, studies, and fortunately got some practical knowledgebefore the lockdown period in Healthcare Pharmaceuticals Limited. At the beginning of my report,I have discussed about the over view of the company that when they had started their journey,history behind their success, what is the mission and vision of the company, what types of productsand services they are providing to the customers, about current status of HPL, what are thecontribution of HPL towards the society and their internal employees. After that I have identifiedthe strength, weakness, opportunities and threat of the company. HPL is constantly coming up withnew ways to add originality and competitiveness to its goods and services at every stage of theprocess. The industry is a sensitive one as it manufactures medicine and requires experienced andskilled people from production level to packaging. A single mistake in any of the levels can proveto be life-taking and eventually lead to the fall of a company. In my internship report, I attemptedto analyze the HR of "Healthcare Pharmaceuticals Limited Recruitment and Selection process,Training and Development, Performance Appraisal and Compensation policy, the impact ofCOVID-19 on HR and employees, and how HR of HPL has changed or modified their policy inresponse to the COVID-19 pandemic. Here I have discussed how HR may cope up in this situationand what steps should Bangladesh Govt. may take to minimize the economic loss. I have alsoattempted to highlight my responsibilities and what I've learned from the organization in my report.Finally, I provided some feedback based on each department of HPL.

Table of ContentsExecutive Summary . viCHAPTER I: INTRODUCTION . 9I.1Background of the Report . 9I.2Objectives of the Report . 9I.3Motivation of the Report. 9I.4Scope and limitations of the Report . 10I.5Methodology of the Report . 11I.6Literature Review. 12CHAPTER II: COMPANY OVERVIEW . 142.1.1Overview and history: . 14Organizational Structure of the Healthcare Pharmaceuticals Ltd. . 162.1.3Current Status of HPL. 192.1.4. Contribution of HPL: . 192.1.5 SWOT analysis . 21CHAPTER III: OVERALL HRM PRACTICES . 223.1Overall HRM Practices of Healthcare Pharmaceuticals Ltd. . 223.1.1Recruitment and Selection . 233.1.2Recruitment Process in HPL . 233.1.3Requisition receives: . 243.1.4Requisition Approval: . 243.1.5Recruitment Sources: . 243.1.6Application Receiving: . 253.1.7CV Sorting: . 253.1.8Administering tests and interviews: . 263.1.9Physical/ Medical Examination: . 263.1.10Interview: . 263.1.11Initial Training exam: . 273.1.12Employee reference and networks: . 273.1.13Final Selection and Appointment Offer: . 273.2.1Training and Development: . 283.2.2Initial Training: . 283.2.3Annual Training Program: . 293.2.1Initial and Yearly Training Process of Healthcare Pharmaceuticals Ltd. . 313.2.2Development of HPL: . 32

3.3.1Compensation Process of HPL . 323.3.2Compensation . 323.3.3The compensation of HPL consists of: . 333.4.1Performance Appraisal. 343.4.2Performance appraisal tools and techniques: . 353.4.3Objectives of HPL’s Performance Appraisal: . 363.4.4Performance appraisal of HPL is conducted Review: . 363.4.5Performance ratings & Guidelines for Supervisors: . 383.5 The major practice of HR during the COVID-19 Pandemic:. 393.6 The four major practice of HPL during the COVID-19 Pandemic: . 40CHAPTER IV: INTERNSHIP EXPERIENCE . 424.1Position, Duties, and Responsibilities:. 424.2Training:. 444.3Contribution to departmental functions: . 444.4Evaluation: . 454.5Skills applied: . 464.6New skills developed: . 484.7Application of academic knowledge:. 48Chapter V: CONCLUSIONS AND KEY FACTS . 495.1Recommendations for improving departmental operations . 49Special recommendation for COVID-19 . 505.2Key understanding . 505.3Conclusion . 51Reference . 52Appendix-A: Survey Questions Regarding The Study . 53

Page 9CHAPTER I: INTRODUCTIONBackground of the ReportThe report is to guarantee that the title of the report is "The Impact of COVID-19 on Overall HRMPractices of HPL" is ready and presented by me as a piece of the satisfaction of the entry level positionprogram needed for the fulfillment of the BBA program of United International University.The readiness of the report was administered by Mr. Jakowan, Lecturer at United International University,and the creator is grateful to him for doling out this report.Objectives of the ReportThe main goal of this research is to demonstrate what the most important aspects of HealthcarePharmaceuticals Limited’s Human Resource Management Departments are. Students will gain a betterunderstanding of the following concerns after reading this report:- To have a thought regarding the significant actives of the HR Department of Healthcare PharmaceuticalsLtd.- To find out about the hierarchical construction and how coordination among an alternate arrangement ofexercises is made.- To foster down to earth information with hypothetical angles.- Recognize the factors that influence the recruitment and selection process, as well as training anddevelopment, performance evaluation, and compensation.Motivation of the ReportAs we probably are aware, a temporary position program is the orderly assembling, recording, andinvestigation of information about the subject that an understudy goes to learn in the program. My

P a g e 10inspiration on the reality of this Internship program is to interface functional information with hypotheticalinformation. Presently the world is serious with the goal that everyone must be a specialist in bothcommonsense information and hypothetical information. In truth, scholarly schooling becomes rich whengained information is applied to commonsense conditions. Legitimate use of information to hypotheticalfield implies to get extra advantage while understanding the matter identified with the subject. Along theselines, without a temporary position acquiring information through the functional application is verytroublesome. In such manner, I had got a chance to carry on my entry level position program in HealthcarePharmaceuticals Limited for 90 days in HR Department. As I love to speak with individuals, love to takenew difficulties, have a critical thinking nature, love to do imaginative works, have authoritycharacteristics also, this work is consummately fit for my vocation.HR experts have a preeminent viewpoint on the organizations they work for because of the idea of theirwork. Innovation and robotization can change an industry quickly if HR can take the right choice in theright circumstance. HR has a definitive force not exclusively to improve the association all in all, yetadditionally the individual workers. There are assortments and difficulties in this position and everyworkday will be diverse for HR.Every one of these persuade me to pick the subject "The Impact of COVID-19 on Overall HRM Practicesof Healthcare Pharmaceuticals Limited" During my work, I have confronted different hindrances inlearning HR exercises. By the beauty of Almighty Allah and by the assistance of my noteworthy academicsupervisor Mr. Jakowan and some connected individual, I have felt propelled and get able to make a decentreport on this special point.Scope and limitations of the ReportMy scope was constrained and restricted because I was an intern. For the collecting of data for my report,I had to adhere to some official procedures, although I did occasionally have the opportunity to gaininformation through informal talk. This report mainly includes the Overall HR Practice of HealthcarePharmaceuticals Limited at COVID-19. I didn’t get enough time (Three months only during a pandemic)to work with HPL. Because of the lockdown and safety issues, I had to work only for 3 days a week. So,the report is based on my observation, studies, and fortunately got some practical knowledge before the

P a g e 11lockdown period in Healthcare Pharmaceuticals Limited.The report's limitations are caused by the inherent limitations of the methodology and methods used. Forstarters, secondary information is frequently out of date, and many web resources cannot be verified andthus lack legitimacy. Furthermore, the author's first-hand observation introduces bias into the report,reducing the reliability of the findings. Attempts are being made to reduce these biases.Methodology of the ReportI followed the accompanying procedures as system all through the report. The report dependson both essential just as optional information.Primary Source- Careful perception of different exercises of a connected segment of that specific division.- Discussions with the Human Resource office's authorities.Secondary Source- Annual Reports and Organizational Brochures- Data from the internet- HPL distributions that differ.- Other essential composed materials- Forms for Data EntryInformation Collection Techniques- Some of the essential information was gathered by observing others carrying out theirresponsibilities.- Much of the important information was gathered through the casual conversation of theorganization's authorities.- The majority of the optional information was gathered through a survey and investigation ofrelevant reports and records.

P a g e 12Literature ReviewHRM is the art of managing people at work in such a manner that they give their best to the organizationfor achieving its set goals. According to Pulapa Subba Rao, “human resources management (HRM) ismanaging (planning, organizing, directing and controlling) the functions of employing, developing,compensating and utilizing human resources, resulting in the creation and development of human andindustrial relations which would shape the future policies and practices of human resource management,to contribute proportionately (due to them) to the organizational, individual and social goals”.The very idea of human resource management raises ethical considerations: What does it mean to us ashumans for human beings to be managed as resources? Intriguingly, the field of ethics and HRM remainsunderdeveloped. Current approaches to HRM fail to place ethical considerations as their central warrant.This article, building on Greenwood (J Bus Ethics 36(3):261–279, 2002), argues for a deeper analysis ofethical issues in HRM, indeed for a differentiated ethical perspective of HRM that sets normativedeliberations as its prime task. By identifying a distinct ethical approach to HRM that is unashamedlynormative and socio-politically embedded, two objectives can be achieved. First, mainstream and criticalapproaches will be challenged to take ethical issues in HRM more seriously. Second, a dedicated forwardlooking research agenda for the ethical analysis of HRM will be advanced.(Greenwood, M. (2013). Ethical analyses of HRM: A review and research agenda. Journal of BusinessEthics, 114(2), 355-366. https://www.economicsdiscussion.net/human-resource 31830)Human resource management as a department in an organization handles all aspects of employees and hasvarious functions like human resource planning, Conducting Job analysis, recruitment and conducting jobinterviews, selection of human resources, Orienting, training, compensating, Providing benefits andincentives, appraising, retaining, Career planning, Quality of Work Life, Employee Discipline, blackoutSexual Harassments, human resource auditing, maintenance of the industrial relationship, looking afterthe welfare of employees and safety issues, communicating with all employees at all levels andmaintaining awareness of and compliance with local, state and federal labor ource-management)The present article aims to shed light on the concept of Human Resource management. Therein, the authorshave attempted to underline some of the important developments in the arena of HRM and where it leads

P a g e 13the understanding too. The article elaborates on the growing shift from HRM to E-HRM and why it isbecoming inevitable for businesses to understand and accept it. The discussion also highlights a detailedexplanation of the features and prospects of E-HRM and its uniqueness in comparison with traditionalHRM practices. In parallel, the article also expounds on HRM as a strategic concept whilst unleashingelements relating to technological primacy. The article aims to serve as a guideline for individualsenthusiastic to conduct scholarly work in the area of E-HRM and its strategic importance in the years tocome.(Ruel, H. J., Bondarouk, T. V., & Van der Velde, M. (2007). The contribution of e‐HRM to HRMeffectiveness: Results from a quantitative study in a Dutch Ministry. Employee relations.)We show the relevance of extant international business (IB) research, and more specifically work oninternational human resources management (IHRM), to address COVID-19 pandemic challenges.Decision-makers in multinational enterprises have undertaken various types of actions to alleviate theimpacts of the pandemic. In most cases, these actions relate in some way to managing distance and torethinking boundaries, whether at the macro- or firm levels. Managing distance and rethinking boundarieshave been the primary focus of much IB research since the IB field was established as a legitimate area ofacademic inquiry. The pandemic has led to increased cross-border distance problems (e.g., as the result oftravel bans and reduced international mobility), and often also to new intra-firm distancing challengesimposed upon previously co located employees. Prior IHRM research has highlighted the difficultiespresented by distance, in terms of employee selection, training, support, health, and safety, as well asleadership and virtual collaboration. Much of this thinking is applicable to solve pandemic-related distancechallenges. The present, extreme cases of requisite physical distancing need not imply equivalent increasesin psychological distance, and also offer firms some insight into the unanticipated benefits of a virtualworkforce – a type of workforce that, quite possibly, will influence the ‘new normal’ of the post COVIDworld. Extant IHRM research does offer actionable insight for today, but outstanding knowledge gapsremain. Looking ahead, we offer three domains for future IHRM research: managing under uncertainty,facilitating international and even global work, and redefining organizational performance. Caligiuri, P.,De Cieri, H., Minbaeva, D., Verbeke, A., & Zimmermann, A. (2020). International HRM insights fornavigating the COVID-19 pandemic: Implications for future research and practice.

P a g e 14CHAPTER II: COMPANY OVERVIEWCompany Analysis:Overview and history:Healthcare Pharmaceuticals Limited (HPL) is arguably the best organization in Bangladesh'spharmaceutical industry, producing branded essential items for local and foreign business sectorsin Asia, Africa, and the CIS region. HPL is utilizing cutting-edge technology to figure out anddeliver traditional plans, ensuring superior quality when compared to global brands.Healthcare Pharmaceuticals Limited, founded on March 15, 1966, is a joint venture between Roche(Bangladesh) Limited and Healthcare. Until 2001, Healthcare was solely responsible for bringingin and disseminating Roche products to the local market.Later, in 1996, Healthcare decided to establish its own drug plant, Healthcare PharmaceuticalsLimited (HPL), to deliver items imported from Roche, Switzerland, and other nearby generics tothe local market.HPL is now producing approximately 200 things for itself, with various dose structures such asTablets, Capsules, Liquids, Dry Syrups, Cream and Ointments, Gels, Small Volume Parenteral,and Eye Drops, covering nearly all useful classes with a large number of items in the pipeline.HPL plans to add Prefilled Syringes, Lyophilized Vials, and Meter Dose Inhalers (MDI) to itsproduct line in the fourth quarter of this year.Healthcare Pharmaceuticals Limited is engrossed in a crucial promoting strategy that entailsforming and delivering superior client esteem pointing rather than producing high client value.HPL successfully implements strategies at all levels by combining competent people, resources,organizational structure, and decisions.At every level of the process, HPL is always coming up with new ways to bring originality andcompetitiveness to its goods and services.

P a g e 15MissionHPL's mission is to preserve and improve patient health by consistently delivering high-quality,safe, and effective pharmaceutical products and services that meet customer expectations aroundthe world by utilizing current good manufacturing practices, cutting-edge technology, a competentworkforce, and efficient management.VisionHPL's vision is to be Bangladesh's leading pharmaceutical company in terms of expertise,innovation, and responsible entrepreneurship. They want to establish a visible presence ininternational markets by offering high-quality goods and services.

P a g e 16Organizational Structure of the Healthcare Pharmaceuticals LimitedHuman Resource Division of the Healthcare Pharmaceuticals Ltd

P a g e 17Product/Service: Product List Sample

P a g e 18Product:HPL manufactures and markets a diverse range of branded generic medicines, includingantibiotics, anti-ulcerants, cardiovascular, NSAIDs, anti-diabetics, antipsychotics, antivirals,vitamins and minerals, and so on. HPL is offering a variety of dosage forms such as Solid Tablets,Capsules, Small volume Parenteral (SVPs), Dry powder for Suspensions, Cream and Ointments,Metered-dose Inhalers (MDIs), Ophthalmic products, and Prefilled Syringe for Biogenerics,among others. HPL now manufactures over 210 branded products and 120 generics.Services:Manufacturing:Healthcare Pharmaceuticals Limited (HPL) is a well-known name in Bangladesh's pharmaceuticalsector. They produce branded generic products for domestic and international markets in Asia,Africa, and the CIS. In comparison to multinational names, HPL uses advanced technology tocreate and produce generic formulations, providing the highest quality.As I previously stated, HPL today produces over 200 medicines for itself in a variety of dosageforms, including Tablets, Capsules, Liquids, Dry Syrups, Creams & Ointments, Gels, SmallVolume Parenteral, and Eye Drops, covering practically all therapeutic classes, with many morein the pipeline. By the second quarter of this year, HPL hopes to add Prefilled Syringes,Lyophilized Vials, and Meter Dose Inhalers (MDI) preparations to its product portfolio.Contract Manufacturing:Contract manufacturing is also a part of HPL's business. HPL's skilled technical personnel haveextensive experience working with major local pharmaceutical firms in Bangladesh, includingNovartis (BD) Ltd., Glaxo Smith Kline (BD) Ltd., Roche (BD) Ltd., Organon (BD) Ltd., andJulphar (UAE). For example, they have 10 years of experience manufacturing Cac EffervescentTablet for Novartis (BD) Limited as a toll manufacturing arrangement, and 4 years of experiencemanufacturing Roche goods, for example (from 2002 to 2006).Healthcare Pharmaceuticals Limited promises to use a strategic marketing approach to establish

P a g e 19customer connections by creating and providing exceptional customer value with the goal ofgenerating high customer equity

the report is based on my observation, studies, and fortunately got some practical knowledge . contribution of HPL towards the society and their internal employees. After that I have identified the strength, weakness, opportunities and threat of the company. . Training and Development, Performance Appraisal and Compensation policy, the .

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