TOEFL Essentials Information Bulletin 2021-2022
TOEFL Essentials INFORMATION BULLETIN2021 –20221
December 2021The TOEFL Essentials TestPlease read this Bulletin carefully and completely before you take the TOEFL Essentials test. The contents, termsand conditions of this Bulletin form a legally binding contract between you and ETS, and by registering for and/ortaking the test, you agree to be bound by these terms and conditions.The TOEFL Program does not operate, license, endorse or recommend any schools or study materials that claim toprepare people for the test in a short time or that promise them high scores on the test. The TOEFL Program doesnot endorse and is not responsible for the unauthorized activities of any independent enterprise that purports tooffer local services to facilitate registration for the test. The TOEFL Program assumes no liability for the failure toprovide any unauthorized services.The policies and procedures explained in this Bulletin are effective only for the 2021-22 testing year and supersedeprevious policies and procedures. The fees, terms and conditions in this Bulletin are subject to change withoutnotice. Always check the TOEFL Essentials website for the most up-to-date information atwww.ets.org/toefl/essentials.Copyright 2021 by Educational Testing Service. All rights reserved. ETS, the ETS logo, MEASURING THE POWER OF LEARNING, GRE, TOEFL,TOEFL iBT and TOEFL Essentials are registered trademarks of Educational Testing Service (ETS) in the United States and other countries. INENGLISH WITH CONFIDENCE is a trademark of ETS. Lexile is a registered trademark of Meta Metrics Inc. Other products, services and brandnames mentioned are registered trademarks of their respective owners.2
ContentsGeneral Information. 5The TOEFL Essentials Test.5Test Preparation.5Test Takers with Disabilities or Health-related Needs.5Contact Information. 6TOEFL Services.6Email. 6Phone. 6Fax. 6Mail. 6Courier/Delivery Service . 6Website. 6Chat . 6ETS Disability Services.6Email. 6Phone. 6Fax. 6Mail. 6Website. 6ProctorU .6Phone.6Test Administration Comments.7Email. 7Fax. 7Mail. 7Test Question Inquiries.7Fax. 7Mail. 7Registration Information. 8Registration Checklist.8Your ETS Account.9Online. 9By phone. 9Services available through your account. 9How to Register.9Online. 9By phone. 9By mail.10Important Things to Know When You Register.10Important Identification (ID) Information.11Test Dates.11Registration Deadlines.11Choosing Score Recipients.11Fees.11Fees for Additional Services.11Acceptable forms of payment.12Unacceptable forms of payment.12Paying by electronic check (e-check).12Paying by paper check or money order.12Payment Policies.13How to Cancel or Reschedule Your Test.13Test Fee Refunds.14Refunds for payments by credit/debit card,PayPal account or e-check.14Refunds for payments by check or money order.14Refund policy for test takers in Korea.14Test Re-take Policy.14On Test Day. 15Before Your Test Session.15Checking In.15Identification (ID) Requirements.15ID document requirements.16Primary ID documents.17Supplemental ID documents.17Unacceptable ID documents.17Exceptions and Requirements:.18Multiple-part names.18Single name (no First/Given Name or noLast/Family Name).18Driver’s license renewals.18U.S. Military.18Testing outside your location of citizenship/U.S. noncitizen testing within the U.S.18Testing in Mainland China (not Hong Kong, Macauor Taiwan).18Testing in Hong Kong and Macau.19Testing in Taiwan.19Testing in the Philippines.19Testing in Bangladesh, India, Nigeria or Pakistan.19Testing in Saudi Arabia.19Testing in United Arab Emirates.19Testing in Canada.19Testing in European Union/Schengen Zone/GulfCooperation Council (GCC) Arab Countries or MercosurCountries.19Unable to meet ID requirements.20Email.20Questions About ID Documents.203
Contents (continued)Test Day Procedures and Regulations.20General guidelines.20Clothing and appearance.20Testing room guidelines.21Note-taking materials.21Dismissal from the Test Administration.21Unofficial Scores.22Cancelling Scores.22Cancellation/Rescheduling of a Test Session.22Test Question Inquiries.23Fax:.23Mail.23Reporting Suspicious Behavior.23Email.23Phone.23Fax.23Score Reporting. 24Test Taker Score Report/Official Score Reports.24Score Report Posting and Mailing.24How to Interpret Your Scores.24How to Reinstate Your Scores.24How to Order Additional Score Reports.25Scores are valid for 2 years.25Score Validation.254Online Score Verification Service.25Terms and Conditions.26ETS Score Cancellation Policies.26Testing irregularities.27Holding/cancelling scores.27Identification discrepancies.27Misconduct.28Plagiarism.28Invalid scores.28Liability.28Confidentiality of Information. 29Privacy.29Consent.29Purpose and Use of Personal Informationand Photographs.29Disclosure.30Security and Retention.30Individual Rights.30Score Information.30Institution and Department Codes. 31County and Region Codes. 32Native Language Codes. 33
General InformationThe TOEFL Essentials test measures academic andgeneral English skills using a multistage adaptivedesign.The test is available to everyone who is properlyregistered, regardless of race, color, creed or nationalorigin (subject to U.S. sanctions and embargoes).The TOEFL Essentials TestThe TOEFL Essentials test takes about 1 ½ hours tocomplete and has 4 scored sections and the PersonalVideo Statement: Listening measures your ability to understandconversations and talks set in academic, personal,and public contexts – approximately21–34 minutes; 30–45 questions Reading measures your ability to understand bothacademic and non-academic texts – approximately22–33 minutes; 30–45 questions Writing measures your ability to write, review, andedit texts in English for different communicationpurposes, such as emails and online discussions– approximately 24–30 minutes; 15–19 questionsand 2 tasks Speaking measures your ability to speak andcommunicate effectively in a variety of situations –approximately 13 minutes; 3 tasks with 9 responses Personal Video Statement allows you toshare additional insights about yourself andshowcase your unique personality to institutions –approximately 5 minutes; 2 questionsThe test you take may include extra questions in theListening and Writing sections, or the Reading section,that do not count toward your score. These questionsare used to make scores comparable across testadministrations, or they may be new questions beingused to determine how they will function in an actualtesting environment.After completing the scored portions of the test, youwill record a Personal Video Statement respondingto 2 questions in English. The recorded responsesare not scored. The first question is always, “Whatwould you like to tell people about yourself?” For thesecond question, you will choose 1 of 2 randomlyselected topics and give your opinion. Completing theunscored video takes about 5 minutes.The test can be taken at home from almost anywherein the world with a reliable internet connection. Beforeyou register for the test verify you meet the equipmentand environment requirements.Test Preparation To get an idea of the different types of questionson the test, try the free practice test, available atwww.ets.org/toefl/essentials/prepare.Test Takers with Disabilities orHealth-related Needs Testing accommodations are available for testtakers with disabilities or health-related needswho meet ETS requirements. If you are requestingaccommodations, you must have them approvedbefore you can register for the test. If seeking accommodations, submit your requestas early as possible. Documentation review takesapproximately four to six weeks once your requestand complete paperwork have been received atETS. The 2021-22 Bulletin Supplement for Test Takers withDisabilities or Health-Related Needs contains contactinformation, a list of some of the accommodationsETS most frequently approves and provides, andprocedures for requesting them. The Supplementshould be used together with this Bulletin. The Supplement can be downloaded at www.ets.org/toefl/essentials/bulletin-supplement andthe Bulletin can be downloaded at www.ets.org/toefl/essentials/bulletin. See “Tips for Test Takers with Disabilities” atwww.ets.org/disabilities/tips. To request a large-print copy of the Bulletin andSupplement, contact ETS Disability Services.See page 6 for contact information.5
Contact InformationThere are various options available for you to contact us. Go to www.ets.org/toefl/essentials/contact to seethe options that are available in your location and what services they offer. From the drop-down menu, select thecountry or location where you plan to take the test.Use the information below to contact ETS for specific questions, or if your country/location is not listed onthe Contact web page. In email or other written correspondence, please include your full name, mailing addressand phone number.TOEFL ServicesETS Disability ServicesContact TOEFL Services for test registration-relatedissues, and questions/issues regarding payment andscore reporting.Contact ETS Disability Services to obtain informationand registration 77-863-3546 (toll free for test takers in the U.S., U.S.Virgin Islands, Puerto Rico and Canada) 1-609-771-7100 (all other locations)Phone1-866-387-8602 (toll free for test takers in the U.S., U.S.Virgin Islands, Puerto Rico and Canada) 1-609-771-7780 (all other locations)Monday– Friday 8:30am–5pm U.S. Eastern TimeSeptember – MayMonday–Friday 8am–7:45pm U.S. Eastern Time,excluding U.S. holidaysFaxJune – AugustMonday–Friday 8am–5:45pm U.S. Eastern Time,excluding U.S. holidaysMailFax 1-609-771-7165ETS Disability ServicesPO Box 6054Princeton, NJ 08541-6054 USA 1-610-290-8972WebsiteMailSee “Test Takers with Disabilities or Health-relatedNeeds” at ons.TOEFL ServicesETSPO Box 6151Princeton, NJ 08541-6151 USACourier/Delivery ServiceTOEFL Services (25Q-310)Distribution and Receiving Center225 Phillips BoulevardEwing, NJ 08618-1426 Test Taker can contact customer service via the Chatoption on the website.6EmailProctorU For information and troubleshooting help, visit theProctorU Test-taker Resource website atwww.proctoru.com/live-plus-resource-center.If you have technical issues immediately before yourtest, contact ProctorU:Live Chat:http://auto.proctoru.com/chatPhone: 1-855-772-8678
Contact Information (continued)Test Administration CommentsTest Question InquiriesIf you have comments about the test administration,please submit them to ETS in writing by email, mailor fax. Provide all pertinent details and be sure toinclude the name you used when you registered,your registration number, and the date of the test.Comments must be submitted or postmarked nolater than 5 days after your test.If you think there is an error in a test question and theerror affected your response, send a letter, or send afax. Your inquiry must be submitted or postmarked nolater than 2 days after you take the test.EmailMailtoefl@ets .orgTOEFL Test Question InquiriesETSRosedale RoadPrinceton, NJ 08541-0001 USAFax 1-609-771-7710MailETSTOEFL Essentials ComplaintsMS 16-ZRosedale RoadPrinceton, NJ 08541-6163 USAFax 1-609-683-2600In your inquiry, state the name and address of the testcenter, the test date and name of the test, the questionnumber and content of the question, if possible, andthe section of the test where it appeared.7
Registration InformationRegistration ChecklistThere are several steps for you to consider before you register, while you prepare, and on the day you take theTOEFL test. Use the information in the chart below to help you organize your testing strategy and gather all theinformation you need to register, prepare for and take the test.Note: The information below is for planning purposes only. It is important that you read and understand theentire Bulletin for more detailed information about what you need to do before you take the TOEFL Essentials test. TaskRefer toReview this Information Bulletin.8If you have a disability or health-related needthat requires you to have additional equipment,beverages or snacks during the test or to take extraor extended breaks, follow the accommodationrequest procedure outlined in the BulletinSupplement for Test Takers with Disabilities or Healthrelated Needs.“Test Takers with Disabilities or Health-relatedNeeds” on page 5.Review the fees, payment methods, cancellationand rescheduling policies.“Fees” on page 11.Verify that your computer and testing room meetthe equipment and environment requirements.Equipment and Environment Requirements atwww.ets.org/toefl/essentials/requirementsBefore you can register, you’ll need to create an ETSaccount for TOEFL, if you don’t already have one.You can do this online at www.ets.org/mytoefl. Besure that the spelling of the name you use whenyou register exactly matches the name printed onthe ID document you’ll present on test. Read thespecific requirements for your location, if any, andhave your ID ready when you register for the test.“Your ETS Account” on page 9.Register for the test.“Registration Deadlines” on page 11.Review free test preparation resources.“Test Preparation” on page 5.Review the procedures and regulations for test day.“On Test Day” beginning on page 15.“How to Cancel or Reschedule Your Test” onpage 13.“Identification (ID) Requirements” beginning onpage 15.
Registration Information (continued)Your ETS AccountOnline You will need to create an ETS account, if you don’talready have one. You’ll create an account profile. Be sure tocomplete all the required sections; they arehighlighted with an asterisk(*). The information youprovide will be kept completely confidential. Provide the identifying information and answer thebackground questions. Create your user name and password and selectyour security questions and answers. Confirm your profile— you’ll see a confirmationpage showing all the information you submitted. Your account is not transferable. Once you enter your name and date of birth,you can’t change those fields. Make sure theinformation you enter exactly matches theidentification (ID) document you will present onthe day of the test If you need to make a name change, contact TOEFLServices (see page 6) before you take the test.By phone Your account will be created for you using theinformation you give us over the phone. Once your account has been created, you will besent an email that includes a user name and atemporary password. Log in to your account using your user name andthe temporary password – you will be prompted tochange your password.Services available through your accountYou will be able to: register for the test view your test appointment details cancel or reschedule your test view scores and orders download and print a PDF copy of your test takerscore report order score reports and other services update the information in your profile pay an outstanding balanceHow to RegisterNo matter which registration method you use, read thefollowing information in this Bulletin: “Important Things to Know When You Register” onpage 10 “Your ETS Account” on this pageOnline Registration is available 24 hours a day, 7 days aweek. See page 12 for information on payment methodsand policies. Regular online registration closes 7 full days beforethe test date. Late online registration closes 2 daysbefore the test date. Late phone registration isavailable until close of business on the day beforethe test. The late registration fee is US 20 six daysprior to the test date. Be sure to keep your order confirmation email safeuntil test day, because it contains the link to startyour test.By phone You can register by phone using a credit/debitcard, or an electronic check (e-check) in U.S. dollars.See “Payment Policies” on page 13. Regular phone registration closes 7 full days beforethe test date. Late phone registration is availableuntil close of business on the day before the test.The late registration fee is US 20. To take the test in the U.S., U.S. Virgin Islands,Puerto Rico or Canada, call 1-443-751-4862 or1-800-GO-TOEFL (1-800-468-6335). If you are not a U.S. citizen and want to takethe test in the U.S., call 1-443-751-4862.9
Registration Information (continued) For testing at any location outside the U.S., U.S.Virgin Islands, Puerto Rico or Canada, contact theRegional Registration Center (RRC) serving thecountry or location where you plan to take the test.See contact information for your location atwww.ets.org/toefl/essentials/contact. When you call, we will give you an appointmentnumber. Be sure to write the number down incase you need it to contact TOEFL Services for anyreason. You will also be given your test date andtime. If you want to designate score recipients when youregister, have the codes for the institutions readywhen you call. Codes are available on the TOEFLwebsite. Check the registration form atwww.ets.org/toefl/essentials/reg-form to seewhat other information you will need when you call.By mail You can register by mail with the test registrationform, which is available for download atwww.ets.org/toefl/essentials/reg-form. Enter all the information on the form. Be sure toindicate 4 test dates and time choices. Include credit/debit card information, or a check ormoney order in U.S. dollars. For more details,see “Payment Policies” on page 13. You can also use Western Union Quick PaySM –when you complete the form, use the followingunder “Pay To:” Company Name: EducationalTesting Service; City Code: TOEFLPROGRAMNJ;Country: U.S.A. You must send the original receiptmarked “Agent’s Copy” with your form. Copies,facsimiles or receipts marked “Customer’s Copy”cannot be accepted. Mail the completed form to the address shownon the form, or to the appropriate RRC for yourlocation (see www.ets.org/toefl/essentials/contact). The form must be received at least 4weeks before your earliest test date choice.10 You will be assigned a test date and time based onthe information you provide on the form. If we cannot register you for one of the datesyou request, you will be scheduled for the nextavailable test date unless you indicate on the formthat you don’t want to be rescheduled. If youchoose not to be rescheduled, your payment willbe returned. If you are rescheduled, we will assign you a testdate and time as close as possible to your choices.If you can’t take the test on the assigned date,contact TOEFL Services or the appropriate RRCwithin 24 hours after you receive confirmationof your new appointment. You’ll be able toreschedule one time without paying thereschedule fee. If you do not receive confirmation of yourregistration, call the location where you mailedyour form at least 3 full business days beforethe registration deadline for your earliest test datechoice.Important Things to Know WhenYou Register Information regarding test date availability issubject to change. The most current informationregarding test dates and other registrationinformation is available online through your ETSaccount. During registration, you can select up to 20 scorerecipients. See “Choosing Score Recipients” onpage 11. Register early; test dates can fill up quickly. Take the test as soon as possible so your scoreswill be received in time to be considered with yourapplication(s). Registration is not transferable. You can’t letsomeone else use your test appointment. Return to your ETS account the day before yourtest to check your appointment details.
Registration Information (continued)Important Identification (ID)Information When you register, be sure that the name youuse exactly matches the name printed on theidentification (ID) document you will present to theProctor on the day of the test. If the informationdoesn’t match, you may not be able to take thetest and your test fee will not be refunded. Make sure the ID you present to the Proctor is thesame ID you use when you register for the test. Ifyou bring a different ID, you may not be able totake the test and your test fee will not be refunded. If you have a multiple-part first/given name or amultiple-part last/family name, enter it exactly asit appears on the ID you w
TOEFL Essentials test measures academic and general English skills using a multistage adaptive design. The test is available to everyone who is properly . registered, regardless of race, color, creed or national origin (subject to U.S. sanctions and embargoes). The TOEFL Essentials Test. The . TOEFL Essentials. test takes about 1 ½ hours to
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