Investing Where It Counts For Aboriginal And Torres Strait . - Westpac
Investing whereit counts forAboriginal andTorres StraitIslander peoples.Reconciliation action plan
A word from our Chief Executive OfficerOur vision for reconciliation.I am delighted to presentThe Westpac Group’s firstReconciliation Action Plan.this document summarises more than a decadeof commitment and perseverance towardsreconciliation between aboriginal and torres Straitislander people and non-indigenous australians.it draws deeply on the experience gained throughour cape York program and Jawun indigenouscorporate partnerships (formerly known asindigenous enterprise partnerships).over the years, more than 450 employees havevolunteered their time and energy in capeYork, assisting in areas ranging from economicdevelopment and family budgeting to thedevelopment of a new education program in 2010.in June 2009, our chairman ted evans and i hadthe pleasure of visiting cape York. aside from thenatural beauty of the region, we were very movedby the people we met and their optimistic visionfor their children’s future.as one of australia’s oldest companies, we arecommitted to long-term solutions for a betterfuture for all australians. We aim to investour expertise and enthusiasm in this nationaleffort, through employment opportunities forfuture leaders, tailored financial services thatmeet the needs of aboriginal and torres Straitislander communities, and by strengthening localcommunities through capacity building, educationand meaningful support.We know the journey to reconciliation will takecollaboration, perseverance and passion, and weare committed to staying the course alongsideour fellow australians, our partners, our employeesand the communities in which we serve.Gail Kellychief executive officer, the Westpac GroupCaution. this publication may contain the images and names of deceased people.2
OverviewOUR VISION FOR RECONCILIATIONOur Reconciliation Action PlanThe Westpac Group’s vision for reconciliation is to build abetter future for all Australians – helping our customers, ourcommunities and our people to grow and prosper. We’ll dothis by meeting the specific banking needs of our Aboriginaland Torres Strait Islander and non-Indigenous customers,committing ourselves to appropriate and meaningfulengagement with all of our stakeholders, and by providingeducational, financial and employment opportunities withinthe breadth of our core business.This plan sets out our achievements, intentions and specificgoals for supporting Aboriginal and Torres Strait Islanderpeople and their communities.Our BusinessAs a company that will soon celebrate its 200th anniversary,The Westpac Group has a long and proud history in Australia.We were Australia’s first bank and have played an integral rolein building our national community.Today, The Westpac Group employs almost 40,000 peopleand operates throughout Australia, New Zealand and the nearPacific region, with additional offices in Asia, the USA and theUK. The Westpac Group’s portfolio of financial services brandsincludes Westpac, St.George, BankSA, BT Financial Group,RAMS, Westpac Institutional Bank and Westpac New Zealand.We are united by a common purpose of delighting over10 million customers and helping them achieve their financialgoals. From ensuring that our retail customers can save andinvest with confidence to servicing the needs of our corporate,institutional and government clients, we put people at thecentre of everything we do.Our approach revolves around a range of initiatives to addressthe educational, financial and employment disadvantagesfaced by Aboriginal and Torres Strait Islander people, aswell as meeting their specific banking needs. Completinga Reconciliation Action Plan has allowed us to analyse ourexisting commitments and look for new opportunitiesto support Reconciliation Australia’s three fundamentalprinciples: Relationships, Respect and Opportunities.We’ve developed this plan through consultation andengagement with existing stakeholders, both within ourorganisation and externally – particularly the JawunIndigenous Corporate Partnerships with over ten yearsof support in Cape York and, more recently, Redfern, NSW.The Westpac Group’s Indigenous Working Group, in existencesince 2003, will take responsibility for the ReconciliationAction Plan, including managing, monitoring and reportingon the targets we’ve set ourselves. The Working Group isendorsed by Senior Management, and will include Aboriginaland Torres Strait Islander people as well as non-Indigenousemployees and stakeholders.My fellow Aboriginal leaders, the people ofCape York and I are grateful to The WestpacGroup and, more importantly, its people, forcoming here and assisting us to solve our ownproblems. We are delighted that The WestpacGroup has extended its partnership with us.Noel PearsonDirector, the Cape York Institute for Policy and Leadership3
Relationships build partnershipsWorking in partnership with the peopleof Cape York.Since 2001, more than 450 employees fromacross The Westpac Group have given theirenergy and expertise to the Aboriginal andTorres Strait Islander communities of Cape York.Positive beginnings.Although no longer working for Westpac,Ann Sherry was one of the Westpac CapeYork Program pioneers in 2001. “It was justthis gem of an idea that what was reallyneeded was skill,” she recalls. “And what wehad inside Westpac was lots of fantasticallyskilled people, with big hearts, who wantedto be part of the transformation.”Since then, Westpac employees have workedto help people and communities developtheir ideas, resources and independence– and thereby achieve more positive andsustainable futures.First-hand experience.Ranging from one to three months, thesecondments challenge our employees. Formany, it’s their first exposure to a remotecommunity, let alone the disadvantages thatmany Aboriginals and Torres Strait Islanderslive with every day.4Huia Manuel, of BankSA, remembers, “I feltso far outside my comfort zone I haven’tbeen pushed that far for years.” Gordon Gage,a secondee from St.George Bank, received“ a great surge of learning and experiences.”Another ‘pioneer’ was Peter Hanlon,who is now Group Executive, People andTransformation for The Westpac Group. ForPeter, the effects are still clear: “It was alife-changing event both professionally andpersonally,” he says. “We definitely wentthere with grand ideas about how we’d beable to fix problems and make a difference,”he continues. “We left feeling changed,humbled and proud that we could play somepart in the rebuilding process. We felt we’dgained more than we’d given, thanks to therich experience of Aboriginal culture.”A sharing relationship.The theme of gaining even more than wegive is a common one. To quote MelissaNolan from Westpac: “I learnt more aboutleadership and the importance of workingin a diverse team from young Indigenousleaders through the Cape York Program thanI could ever hope to learn in a lifetime ofcorporate work.”However, the reality is that our Cape YorkProgram represents a sustained partnershipwith lasting benefits for the people we setout to help.One of our pioneers says, “Ten years doesn’tfeel that long, but I’ve seen a lot of changein the Cape. There are businesses thatweren’t there before. There are communitiesthat have got kids at primary school, whichwasn’t happening before. The regulation ofalcohol consumption in communities hasfundamentally changed. But the biggestchange is that there is a sense of possibility.For kids there is a sense that as it was isn’talways as it has to be.”Investing in the future.And for The Westpac Group, all Cape Yorksecondees carry the experience for the restof their careers. Some, like Peter Hanlon,have reached the highest levels of TheWestpac Group – so the awareness we gainin the Far North is now woven into the headand heart of our business.
Building relationshipsWe believe that building strong relationships with Indigenous Australianscontributes towards the wellbeing of our nation. Our Reconciliation ActionPlan (RAP) demonstrates our support for Aboriginal and Torres StraitIslander customers, communities and organisations, as well as our desire tocontinue working together.ActionResponsibilityTimelineMeasureable goalsRAP Working Group made up ofAboriginal and Torres Strait Islanderpeople and non-Indigenous employeesand stakeholders. Indigenous Working Group,The Westpac Group. Corporate Affairs & Sustainability,The Westpac Group.December 2011 Working Group established. 4 meetings per year. 6-monthly reports to IndigenousWorking Group.Incorporate RAP annual review process Indigenous Working Group,into existing Indigenous Working Group.The Westpac Group.RAP targets embedded into sustainabilitystrategy.March 2011 RAP targets embedded into overallsustainability strategy.Continue active membership andrelationship-building in key Aboriginaland Torres Strait Islander networks, tostay aware of key issues and share bestpractices for our ongoing activities. Corporate Affairs & Sustainability,The Westpac Group.Quarterly Report on memberships and outcomes tothe Indigenous Working Group each quarter.Establish a network for Aboriginal andTorres Strait Islander employees andtheir mentors, and provide supportfor identified initiatives in Indigenousemployment. Manager Diversity and Flexibility(Indigenous Recruitment), TheWestpac Group. RAP Champions.December 2011 Networking group established andfunctioning with Aboriginal and TorresStrait Islander representatives.Provide thought leadership andassistance to other organisations lookingto support Aboriginal and Torres StraitIslander communities. The Westpac Group leadership team. Quarterly Corporate Affairs & Sustainability,The Westpac Group. Quarterly update of progressto Indigenous Working Group.Formally incorporate Aboriginal andTorres Strait Islander suppliers inprocurement strategy. Sustainability & Governance,The Westpac Group.March 2011 Formal commitment to the AustralianIndigenous Minority Supplier Council.Explore initiatives to improve thebanking relationship and find bankingsolutions that suit the specific needsof Aboriginal and Torres Strait Islandercommunities. Westpac. St.George. BankSA. Product and Operation, TheWestpac Group.Quarterly Quarterly report on initiatives. Attend Indigenous Financial Services Networkmeetings with Reconciliation Australia.Appoint a Senior Manager to leadIndigenous engagement acrossthe Group. Corporate Affairs & Sustainability,The Westpac GroupJanuary 2011 Appointment of leader for Indigenousengagement.5
Case studyTopaz McAuliffe, Employment Broker,Jawun Indigenous Corporate PartnershipsRespect and results.Topaz McAuliffe couldn’t be happier withher successful career in banking since sheleft high school in 1996. However, afterjoining St.George in March 2008, the respectshe’s received has allowed her to combineprofessional success with her cultural pride.A Torres Strait Islander, Topaz applied for aposition as Lending Manager with St.GeorgeCairns after returning from 2 years in the UK.“There were no special concessions orprocesses just because I happened to be ofTorres Strait Islander descent,” she remembers.“I was interviewed by three senior managers– one in person and two on the phone – and Igot the job purely on my merits.”“I wouldn’t have had it any other way.”Equality and reconciliation.“I’ve been treated with total equality sincethen,” reflects Topaz. “There’s inherent respectin that.” More opportunities became availablewhen St.George became part of The WestpacGroup in December 2008.6“When I looked into what being part of TheWestpac Group could offer me,” she explains,“I found this corporate culture of respect forAboriginal and Torres Strait Islander people.”“At first we talked about me becomingSt.George’s Indigenous Ambassador as part ofThe Group’s commitment to reconciliation.Then my Regional Manager rang me aboutthis fellowship with Jawun IndigenousCorporate Partnerships, working as anEmployment Broker here in Cairns.”The gift of a ‘dream job’.Topaz could hardly believe what she wasbeing offered. “I’m still employed bySt.George and they pay my wages,” sheexplains, “but I work full-time for Jawun.”“It’s the best opportunity I could ever havebeen given,” she comments enthusiastically.“I don’t think The Westpac Group could showany deeper respect than they have by makingit possible for me to use my skills in such apositive contribution to my people’s future.”
Demonstrating respectWith almost 40,000 employees within The Westpac Group, we understandthe value of diversity and mutual respect. The rich differences that existwithin our organisation make us proud to promote awareness of Aboriginaland Torres Strait Islander people and cultures among our employeesand customers.ActionResponsibilityTimelineMeasureable goalsIncorporate ‘Welcome to Country’ andacknowledgement protocols into therecommended guidelines for corporateand employee events. Corporate Affairs & Sustainability,The Westpac Group. Events Team, The Westpac Group.March 2011 Guidelines developed and embedded intothe Events checklist.Raise the profile of the ‘Share our Pride’cross-cultural awareness tutorial online,which was partially funded by theWestpac Foundation. Corporate Affairs & Sustainability,The Westpac Group. Diversity & Flexibility, The WestpacGroup. The Westpac Group HumanResources Team.December 2011 All employees encouraged to access linksto ‘Share Our Pride’, placed on our publicwebsite and employee intranet site. Cultural Awareness training availableto all managers working with Aboriginaland Torres Strait Islander communitiesand in teams supporting traineeshipsand cadetships.Promote equal opportunity in everyaspect of our employment procedures;and provide a workplace that is inclusiveof differences and enables all of ourpeople to contribute fully. Diversity & Flexibility, The WestpacGroup. The Westpac Group People Leaders.December 2011 Incorporate equal opportunity into employeeguidelines and recruitment guidelines. Aboriginal and Torres Strait Islanderemployees and effective workingrelationships profiled in employeecommunications.Promote reconciliation by demonstratingcross-cultural understanding throughemployee engagement. Corporate Affairs & Sustainability,The Westpac Group. Group Internal Communications,The Westpac Group.December 2011 1 0 Employee Newsroom articles per yearfeaturing awareness about Aboriginaland Torres Strait Islander people andcultural diversity. D isplay Aboriginal and Torres Strait Islanderartwork throughout The Westpac Groupproperty portfolio.Promote, support and celebrate NAIDOCand National Reconciliation Weeks withour employees and customers. Corporate Affairs & Sustainability,The Westpac Group. Group Internal Communications,The Westpac Group.December 2011 Customer events in selected communities. Celebrate at least one cultural event peryear in head office. Feature ‘bush tucker’ in local cafés.Cape York and Redfern secondees tocommunicate their experiences totheir teams, customers and communityto help promote cross-culturalunderstanding. The Westpac Group employeescompleting secondment.Quarterly R eturning secondees to present to theirteam about their experiences. Annual roadshow promoting the programand the benefits of the cultural experienceto employees.7
Case studyJustin and Julie AdamsProprietors: Lenards Chicken, DubboAn opportunity to help.Justin and Julie Adams are an Aboriginal couplefrom central NSW. As the proud owners of aLenards Chicken at Orana Mall Marketplace,Dubbo, they’re also successful small businessowners – thanks in large part to the respectand equality with which they were treated bytheir Westpac Local Business Banker.Established in 1987, Lenards has grown froma single Brisbane shop to a national brand,with around 200 stores Australia-wide. Today,it is a multi-award-winning business with aworld-class franchise support system.The opportunity to be his own boss arosewhile Justin was working at a local abattoir.During a recent downturn, Justin decided itwas time to pursue a new direction. Afterfinding and researching the available Lenardsfranchise, one of his first steps was to approachWestpac Business Banker Mike Whelan.8ICAS support.The couple clearly had the skills, abilities anddedication to get their own business up andrunning. So Mike was able to help them workthrough the figures involved and ‘ask all theright questions’.Community benefits.Owning a business has meant security andopportunity for the family. They provideemployment for their community, and theirsuccess is an inspiration to other Aboriginaland Torres Strait Islanders.Justin and Julie were also pleased to learn,through Mike, that they would be eligible forloan finance and support from the IndigenousCapital Assistance Scheme (ICAS). This meantmore than just being able to purchase thebusiness and make the dream a reality. TheICAS has also provided valuable budgetingand business mentoring advice to help ensurethe Adams’s success.They are also the first business owners ever intheir families – and that’s something they’rejustifiably proud of.Mutual respect.Westpac is proud of the part we’ve played inhelping this couple find their road to success.Mike Whelan still maintains a close workingrelationship with Justin and Julie, earning theirongoing respect and recommendationto others.Mike has even spent a day working in thebusiness, embedding himself in what hedescribed as ‘a great experience in a verysmooth operation’.
Providing opportunitiesWe consider educational, financial and employment opportunities crucialto building strong Aboriginal and Torres Strait Islander communities.We’re committed to innovating and developing solutions to meet the specificfinancial needs of Indigenous Australians to help them prosper and grow.ActionResponsibilityTimelineMeasureable goalsContinue to promote and facilitate theIndigenous Capital Assistance Scheme(ICAS) to support Aboriginal and TorresStrait Islander small business. Westpac.December 2011 Quarterly reporting of ICAS loans.Work with Many Rivers Opportunity Ltd(MRO) to help entrepreneurs developsustainable businesses with microfinanceloans. Westpac.December 2011 Quarterly reporting of MRO loans. Continue financial commitment of 1 millionover 5 years to help expand the Many RiverOpportunities loan program across Australia.Consider applications for grant funding toAboriginal and Torres Strait Islander socialenterprise projects through the WestpacFoundation. Westpac Foundation.December 2011 Annual report on Aboriginal and Torres StraitIslander grant recipients. Capacity-building support provided to fundedorganisations where appropriate.Continue commitment to Cape YorkProgram with Jawun Indigenous CorporatePartnerships, and further implementationof Organisational Mentoring Programsupporting Aboriginal and Torres StraitIslander partners in Redfern and Canberra. Corporate Affairs & Sustainability,The Westpac Group. Organisational Mentors and skilledvolunteers, and their People Leaders,The Westpac Group.December 2011 Participation of 40 to 50 employees annuallyto Aboriginal and Torres Strait Islandercapacity-building programs. Quarterly reporting of OrganisationalMentoring program to IndigenousWorking Group.Continue commitment with Australian I ndigenous EmploymentEmployment Covenant to employWorking Group.Aboriginal and Torres Strait Islander people, Manager Diversity & Flexibilityand support their career development(Indigenous Recruitment), Thethrough mentoring networks for traineesWestpac Group.and cadets. The Westpac Group People Leaders.December 2011 34 Aboriginal and Torres Strait Islander peopleemployed within Westpac, St.George andBankSA (with a goal of 100 new recruitsby September 2012). Establish mentoring network acrossthe Group. P articipate in Regional Indigenouscareers expos.Increase number of cadets in the LeonDavis Indigenous Cadetship Program (thattransitions Aboriginal and Torres StraitIslander undergraduate students to theFinancial Services industry). Manager Diversity & Flexibility(Indigenous Recruitment),The Westpac Group.December 2011 2 cadets signed up to the program. Increased program communication throughAboriginal and Torres Strait Islandercommunities, Universities and within TheWestpac Group. 2 graduates signed onto program.Support Aboriginal and Torres StraitIslander students’ transition toemployment through The Westpac GroupSchool Based Traineeship programs. Manager Diversity & Flexibility(Indigenous Recruitment), TheWestpac Group. The Westpac Group Leaders.December 2011 Continued partnership with AboriginalEmployment Strategy through school basedtraineeships along with new partners. 50 students and 25 graduates in the program. 15 placements made into The Westpac Group.9
Showing commitment2000Our vision for reconciliation is based on a range of initiatives andachievements that have helped address the educational, financial andemployment disadvantages of Aboriginal and Torres Strait Islanderpeople and meet their specific banking needs.Westpac is a founding memberof the NT Aboriginal ConsultativeForum.Corporate sponsorship of FirstAustralian’s Business, an initiativedeveloped to help young Aboriginaland Torres Strait Islander peopledevelop entrepreneurial skills.A number of employees act asmentors in this program.1970The Westpac Foundation beginsfunding projects that supportAboriginal and Torres Strait Islanderpeople across Australia. (By 2010,funding totals 3.55m across27 projects.)10An early snapshot More recently 1970Bank of NSW seconds an adviser tothe Council for Aboriginal Affairs, tohelp with the assessment of loanapplications for Aboriginal enterprise.1994Support for a community projectproviding education againstdomestic violence in the Kimberleyregion of Western Australia.1972Bank sponsors a 2-year studyscholarship for an Aboriginalstudent pursuing a Doctoratein Social Welfare at the StateUniversity of New York.1999Westpac provides funding for10 young Aboriginal people fromrural NSW to attend the NSWReconciliation Convention heldin Wollongong.
2003the indigenous capital assistanceScheme is launched as part of theaustralian Government indigenousemployment program, providingGovernment-subsidised loans toeligible aboriginal and torres Straitislander business owners.Westpac establishes an internalindigenous Working Group toact as a steering committee, aco-ordination and communicationforum, and a decision-making bodyon aboriginal and torres Straitislander issues.2001Westpac commits to improvingemployment prospects foraboriginals and torres Straitislanders by becoming a signatoryto ‘corporate leaders for indigenousemployment’ with the Departmentof employment and WorkplaceRelations and Small Business.Westpac becomes a foundingcorporate partner in the cape Yorkpartnership, committing to provide50 secondees per year to helpbuild the financial independenceof communities in cape York.By 2010, almost 450 employeeshave taken part.Having supported aboriginalcustomers from alice Springstown camps and surroundingcommunities with a Bank agencyof tangentyre council for over20 years, Westpac installs an atMto support a financial educationinitiative. in 2008, this is upgradedto become the first-ever aboriginaloperated branch.1120052002at the Reconciliation australiaworkshop on ‘improving Bankingand Financial Services for indigenousaustralians’, Westpac co-chairsand commits to making servicesbetter for aboriginal and torresStrait islander people in rural andremote areas.Recognising how difficult it is foraboriginal and torres Strait islanderpeople in remote communities totravel to the nearest regional centreto open a bank account or replacea lost card, Westpac launches aremote account opening facility inconsultation with aSic.Westpac creates a pictorial‘Banking Story’ that explains theprocess of opening and operating abank account to assist communityrepresentatives in support ofthe aSic class order. the tool isalso used by employees to helpcustomers where a languagebarrier exists.Westpac is appointed to theindigenous tourism industryadvisory panel to tourism australia.actions have included developinga web portal and an indigenoustourism product Manual.
20102006Westpac welcomes the first groupof school-based employmenttrainees, in partnership withthe aboriginal employmentStrategy (aeS).2007Westpac hosts the trans tasmanForum, a meeting of aboriginaland torres Strait islander andMaori leaders in 2005 and 2007 inauckland and Sydney respectively.2008the inaugural leon Davisindigenous cadetship beginswith the recruitment of twoaboriginal and torres Strait islanderstudents, as part of the australianGovernment indigenous cadetshipSupport program.the Westpac Foundation providesa funding grant to Reconciliationaustralia’s cultural awarenesswebsite, Share our pride.Westpac proudly supports‘Show Me the Way’ – a web-basedmentoring program designed toencourage aboriginal and torresStrait islander students to stayin school and continue on touniversity or taFe.the Westpac Group publishesits first formal Reconciliationaction plan.2009Westpac provides keynotespeakers on financial literacyat the australian indigenousleadership centre, to addressexisting and emerging aboriginaland torres Strait islander leadersselected from certificate 2 and 3courses across australia over thepreceding 12 months. Westpac alsoassists the program through theorganisational Mentoring initiative.the Westpac Group signs theaustralian employment covenant,thereby committing to havingat least 100 aboriginal andtorres Strait islander employeesacross Westpac and St.George bySeptember 2012.Westpac agrees to join theBusiness council of australia’s(Bca) newly formed indigenousnetwork, along with other Bcamembers from a wide range ofindustries.12Westpac extends its work withJawun indigenous corporatepartnership to include aboriginaland torres Strait islanderorganisations in Redfern, nSW.
Marking progressWhile we’ll always believe that actions speak louder than words, TheWestpac Group appreciates how reporting on the achievements of ourReconciliation Action Plan will help us to lead by example – sharing thepractices, successes and working examples of our work to create a fairerAustralia for all e goalsReview actions, responsibilities,timelines and measurable goals. indigenous Working Group,the Westpac Group.September2011 andthereafter Rap actions and targets reviewed and updated. annual Rap reports and revised Rap submittedto Reconciliation australia. Updated Rap published on Westpac andReconciliation australia websites.provide progress updates tocorporate affairs & Sustainability,the Westpac Group. indigenous Working Group,the Westpac Group.Quarterly progress reports provided to Working Group.provide progress update in annualReview and Sustainability Report. corporate affairs & Sustainability,the Westpac Group.october 2011 progress included in annual Review andSustainability Report.communicate Rap updates andcelebration of milestones to WestpacBanking corporation’s stakeholders. corporate affairs & Sustainability,the Westpac Group.ongoing progress updates provided throughcommunication channels (e.g. Groupnewsroom, Business Unit newsletters,external sustainability newsletter).13
endeavour River,cape York.Graham Patersongpaterson@westpac.com.auKirryn Zernakzerna@westpac.com.auWestpac Banking Corporation ABN 33 007 457 141.RAP100 (10/10) WZU0014
barrier exists. 2006 Westpac welcomes the first group of school-based employment trainees, in partnership with the aboriginal employment Strategy (aeS). 2007 Westpac hosts the trans tasman Forum, a meeting of aboriginal and torres Strait islander and Maori leaders in 2005 and 2007 in auckland and Sydney respectively. Westpac extends its work with
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