Call Report Instructions
CALL REPORT FORM 5300INSTRUCTIONSEffective March 31, 2022Until Superseded1
CALL REPORT INSTRUCTION REVISIONSThe following Call Report Instruction enhancements were made based on yourfeedback before, during, and after the Call Report Changes webinars:1. Statement of Financial Condition, Assets, line 3:a. Remove "or in Account 730C as Cash Equivalents," from instructions forAS0007.2. Statement of Financial Condition, Assets, line 14:a. Add to the first bullet "the loans granted year-to-date information on".The new sentence will read: "If your credit union originated any realestate loans year-to-date classified as Loans Held for Sale, complete theloans granted year-to-date information on Schedule A – SpecializedLending, Section 7 – 1- to 4-Family Residential Property and all OtherConsumer Real Estate Loans and Lines of Credit (Non-Commercial)."b. Add to the second bullet "the loans granted year-to-date information on".The new sentence will read: "If your credit union originated anycommercial loans year-to-date classified as Loans Held for Sale, completethe loans granted year-to-date information on Schedule A – SpecializedLending, Section 8 – Commercial Lending."3. Statement of Financial Condition, Liabilities, line 4:a. Remove "Total" from caption for Account 860C.4. Statement of Financial Condition, Liabilities, line 5:a. Remove "Total" and add "of All Types" from caption for Account 013. Newcaption will read "Member Shares of All Types".5. Statement of Financial Condition, Equity, line 13:a. Add instructions for Noncontrolling Interest in Consolidated Subsidiaries,Account 996. New instructions will read "Report the portion of equity of allconsolidated subsidiaries of the reporting credit union held by partiesother than the reporting credit union. A noncontrolling interest,sometimes called a minority interest, is the portion of equity in a creditunion's subsidiary not attributable, directly or indirectly, to the creditunion."b. Renumber lines after line 13.6. Statement of Financial Condition, Equity, line 15:a. CECL comment, replace "this line" with "line 15", new CECL comment willread "Skip line 15 if you have early adopted ASC Topic 326 "7. Statement of Financial Condition, page 3, line 19:a. Replace "20 and 33 through 43" with "8 and 9 through 18". Newinstructions will read "This line does not require input and willautomatically populate when the Call Report is submitted with the sum ofItems 8 and 9 through 18."2
8. Schedule A, Section 1:a. Revise the Instructions at the beginning of Schedule A, Section 1 – Loans& Leases. Replace interest income year-to-date with interest rate in thefirst sentence. Replace interest income year-to-date with interest rate inthe second sentence. Change Item 16 to Item 15 in the third sentence.Delete the fourth sentence that begins with "The Interest Income Year-todate " The new instructions will read: "Report the interest rate, number,and outstanding balance of loans and leases. If you have early adoptedASC Topic 326 – Financial Instruments, Credit Losses (CECL), report theinterest rate, number, and amortized cost of loans and leases. TheNumber of Loans (Account 025A1) and Amount (Account 025B1) reportedon Item 14 must equal the number (Account 025A) and Amount (Account025B) reported on Page 2, Item 15."b. Revise emphasized information before first bullet point (Collateral Codes),remove the word "Note –"c. Remove the space – "Off- Balance" replaced with "Off-Balance" in theinstructions for line 3.d. Revise the instructions for line 4. Replace "18.a.1 and 18.a.2" with"16.a.1 and 16.a.2". New instructions will read: "Report the rate, number,and dollar amount of outstanding unsecured loans and lines of credit,other than credit card loans that are not defined as commercial loans.Typically, this includes signature loans. Include all Small BusinessAdministration Paycheck Protection Program loans reported on lines16.a.1 and 16.a.2 below ."e. Revise the comment after the last bullet point for line 8 to "Unfunded loancommitments must be reported in Schedule C, Section 1."f. Revise the Instructions for Schedule A, Section 1, item 15 to align withthe Commercial loans granted YTD instructions. Change:Report the number and dollar amount of loans granted year-to-date.Include all loans of all types granted including real estate loans sold onthe secondary market. For the number of loans, count each line of creditas a single loan granted if one or more advances were made on that lineyear-to-date, even if it is an existing line of credit approved in a previousyear. For all other loans, report each new loan or refinanced loan as aloan granted. The dollar amount should include all new advances on linesof credit and all balances that were refinanced. Report the number andthe portion (amount) of Participation Loans participated in or retained bythe credit union.To:For number and amount granted or purchased year-to-date, include thetotal number and amount plus unfunded commitments at the time ofpurchase or origination. Include all loans of all types granted includingreal estate loans sold on the secondary market, loans held for sale, andparticipation loans, in which you are participating. Lines of credit and3
credit card loans should only be counted as a new loan in the period theyare granted or renewed, not each subsequent draw on the open line ofcredit. Credit decisions to increase a line of credit should be treated as anew loan.g. Reinsert the footnote under the snippet of loans from page 6 – should say"*This table shows the breakdown of loans that total to Account 025B1.Accounts 025B and 025B1 must equal."h. Line 18 – under the Eligible Loan Modifications snippet reinsert"Maintaining the delinquency status of a § 4013 Loan modification:"9. Schedule A, Section 2:a. Revise emphasized comment after the last bullet point under the headingReporting Delinquent Loans to remove the word "Note –" at the beginningof the comment. Revised comment will say: "Regulatory reporting of TDRloans is as defined in GAAP, "b. Revise the caption for Page 8, line 25 to say "Total Outstanding LoanBalances Subject to Bankruptcies (Account 971).c. Revise the instructions for Page 8, line 25 to say "Report the dollaramount of total outstanding loan balances of members/borrowers whohave filed for bankruptcy under Chapter 7, 11, 12, or 13. Includereaffirmations and the outstanding balance of all loans subject tobankruptcy regardless of the year filed. Exclude bankruptcies that havebeen dismissed by the court."10.Schedule A, Section 3:a. Revise the caption for line 10 from 1- to 4-Family Residential PropertyLoans/Lines of Credit Secured by 1st Lien to 1- to 4-Family ResidentialProperty Loans/Lines of Credit Secured by Junior Lien11.Schedule A, Section 5:a. Correct the title for the instructions for page 10 of the Call Report to say"Schedule A, Section 5 – Indirect Loans and Section 6 – Loans Purchasedand Sold Under Sections 701.22 and 701.23."b. Revise emphasized comment after line 5 to remove the word "Note –" atthe beginning of the comment. Revised comment will say: "Loans shouldbe reported in Schedule A, Section 2 through "c. Section 6 – renumber starting with 1d. Section 6, Loans Sold – insert emphasized comment that says "It ispossible for a single loan to be reported on multiple lines of the LoansSold section. Loans sold may be reported on one or more lines belowbased on the type of loan and terms of the agreement."12.Schedule A, Section 7:a. Line 8, fix the numbers for 8a and 8b13.Schedule A, Section 8:4
a. Correct the title for the instructions for page 12 of the Call Report to say:"Schedule A, Section 8 – Commercial Lending"b. Line 1, third bullet point, change "extension of" to "draw on". The newsentence will read: "Lines of credit and credit card loans should only becounted as a new loan in the period they are granted or renewed, noteach subsequent draw on the open line of credit."c. Line 1, fourth bullet point, remove "only" and add "and amount". The newsentence will read: "For loans held for sale, report the number andamount of loans granted or purchased year-to-date."d. Line 2, third bullet point, change "extension of" to "draw on". The newsentence will read: "Lines of credit and credit card loans should only becounted as a new loan in the period they are granted or renewed, noteach subsequent draw on the open line of credit."e. Line 2, fourth bullet point, remove "only" and add "and amount". The newsentence will read: "For loans held for sale, report the number andamount of loans granted or purchased year-to-date."f. Correct the line reference for the sentence after the bullet points for line 8to say: "Examples for reporting Business Loans on line 8."14. Schedule B, Section 3:a. Correct the title for the instructions for page 15 of the Call Report to say:"Schedule B, Section 3 – Investments Maturity Distribution"b. Line 1, Revise the caption to "Time Deposits", remove "and Other" fromthe caption. Insert reference to account in last sentence. Last sentenceshould read: "The Total Amount (NV0116) must agree to the amountreported in Account AS0007 on page 1."15.Schedule C, Section 4:a. Line 1.g, remove bold text beginning with "Account 885A4 plus AccountLQ0056 must agree "16.Schedule C, Section 5:a. Line 5, remove bold text beginning with "The amount reported in LQ0860must ."17.Schedule D:a. Add "Section 1 –" before Number of Membersb. Add "Section 2 –" before Shares/Deposits Maturity Distribution. Renumberstarting with 1.c. Add "Section 3 –" before NCUA Insured Savings Computation. Renumberstarting with 1.18.Schedule E:a. Add "Schedule E – Supplemental Information" after NCUA FORM 5300 –Page 20"5
19.Schedule F:a. Change the heading to Schedule F20.Schedule G:a. Switch line 4 and line 5, line 4 becomes line 5 and line 5 becomes line 4.b. Line 6b, deleted the word "Note" out of inline text and converted thatcomment to an emphasized comment for consistency.21.Schedule I:a. Pages 25 and 26 – line 19 – last bullet – add "Enter whole percentages forthe Risk Weight in Account RB0026, for example enter 1234 for1234.78%"b. Pages 25 and 26 – line 20 – last bullet – add "Enter whole percentages forthe Risk Weight in Account RB0026, for example enter 1234 for1234.78%"c. Pages 25 and 26 – Loans – line 22 – last bullet – add link to definition forcurrent and remove "These loans will be 90 days or greater past due."d. Pages 25 and 26 – Loans – line 23 – fourth and fifth bullets – add link todefinition for current (3 instances) and remove "These loans will be 90days or greater past due." from second sub-bullet under fifth bullet.e. Pages 25 and 26 – Loans – line 24 – 2nd paragraph – add a sentence tothe end of the paragraph "Exclude PPP loans reported in Account LN0057.Enter an amount in the Adjustments to Totals column that equals adeduction for the total PPP loans in this line item with an offsettingbalance in the Adjustments to Totals column for the Commercial Loansline."f. Pages 25 and 26 – Loans – line 24 – sixth bullet – add link to definitionfor currentg. Pages 25 and 26 – Loans – line 24 – last bullet – remove "These loans willbe 90 days or greater past due."h. Pages 25 and 26 – Loans – line 25 – 2nd paragraph – revise "Commercialloans also include Paycheck Protection Program (PPP) loans authorized bythe CARES Act." with "For RBC purposes only, commercial loans alsoinclude Paycheck Protection Program (PPP) loans authorized by the CARESAct, reported in Account LN0057, and commercial loans held for sale,reported in Account 003."i. Pages 25 and 26 – Loans – line 25 – move the 3rd paragraph, starts with"Do not report " after the 4th paragraph, that starts with "Includecommercial loans "j. Pages 25 and 26 – Loans – line 25 – new 3rd paragraph – add"commercial" between total and loans in the 2nd sentence. Add to the endof the paragraph "Include PPP loans reported in Account LN0057. Enter anamount in the Adjustments to Total column that equals total PPP loans6
with an offsetting balance in the Adjustments to Totals column for theConsumer Loans line."k. Pages 25 and 26 – Loans – line 25 – sixth bullet – add link to definitionfor currentl. Pages 25 and 26 – Loans – line 25 – 1st sub-bullet under seventh bullet –add link to definition for currentm. Pages 25 and 26 – Loans – line 25 – 2nd sub-bullet under seventh bullet –add link to definition for current and remove "These loans will be 90 daysor greater past due."n. Pages 25 and 26 – Loans – line 29 – 3rd sub-bullet under 5th bullet – addafter 702.104(c)(2)(v)(C) "including accrued interest reported in Accounts009A and 009B"o. Pages 25 and 26 – Loans – line 29 – last bullet – add at end "Enter wholepercentages for the Risk Weight in Account RB0097, for example enter1234 for 1234.78%."22.Definitions:a. Add definition for "Current – Means, with respect to any loan or lease,that the loan or lease is less than 90 days past due, not placed on nonaccrual status, and not restructured. See NCUA regulations §702.2.7
TABLE OF CONTENTSCall Report Instruction Revisions . 2NCUA Form 5300 – Page 1 . 25Assets . 25ASC Topic 326 Financial Instruments – Credit Losses (CECL) Check Box (Account AS0010) . 25Cash. 251.Cash on Hand252.Cash on Deposit (Amounts Deposited in Financial Institutions)253.Time deposits in commercial banks, S&Ls, savings banks, natural person credit unions orcorporate credit unions (Account AS0007)264.All other deposits (Account AS0008)265.Total Cash and Other deposits (Sum of Accounts 730A, 730B, AS0007, and AS0008) (AccountAS0009)26Investment Securities . 266.Equity Securities (Account AS0055)267.Trading Debt Securities (Account AS0061)278.Available-for-Sale Debt Securities (Account AS0067)279.Held-to-Maturity Debt Securities (Account AS0073)2710. Allowance for Credit Losses on Investment Securities (Account AS0041)2711. TOTAL INVESTMENT SECURITIES (Sum of Accounts AS0055, AS0061, AS0067, and AS0073 lessAS0041) (Account AS0013)27Other Investments . 2712. Other Investments2813. Total Other Investments (Sum of Accounts 769A, 769B, and AS0016 ) (Account AS0017)28NCUA Form 5300 - Page 2 . 29Assets—Continued . 29Loans Held for Sale. 2914. Loans Held for Sale (Account 003)29Loans and leases . 2915. Total Loans & Leases (Accounts 025A and 025B)2916. Allowance for Loan & Lease Losses (Account 719)2917. Allowance for Credit Losses on Loans & Leases (Account AS0048)29Other Assets . 3018. Foreclosed and Repossessed Assets30At Foreclosure30Subsequent to Foreclosure308
19. Land and Building (Account 007)3120. Other Fixed Assets (Account 008)3121. NCUA Share Insurance Capitalization Deposit (Account 794)3122. Other Assets3123. Total Assets (Account 010)32NCUA Form 5300 - Page 3 . 33Liabilities and Equity . 33Liabilities . 331.Accounts Payable and Other Liabilities (Account 825)332.Accrued Dividends/Interest Payable on Shares/Deposits (Account 820A)333.Allowance for Credit Losses on Off-Balance Sheet Credit Exposure (Account LI0003)334.Borrowings (Account 860C)33Shares/Deposits. 335.Member Shares of All Types (Account 013)336.Nonmember Deposits (Account 880)337.Total Shares and Deposits (Account 018)338.Total Liabilities (Account LI0069)34Equity . 349.Undivided Earnings (Account 940)3410. Other Reserves (Account 658)3411. Appropriation for Non-Conforming Investments (State Credit Union ONLY) (Account 668)3412. Equity Acquired in Merger (Account 658A)3413. Noncontrolling Interest in Consolidated Subsidiaries (Account 996)3414. Accumulated Unrealized Net Gains (Losses) on Cash Flow Hedges (Account 945A)3415. Accumulated Unrealized Losses for OTTI (Due to Other Factors) on HTM Debt Securities(Account 945C)3416. Accumulated Unrealized Gains (Losses) on Available for Sale Debt Securities (Account EQ0009)3517. Other Comprehensive Income (Account 945B)3518. Net Income (Account 602)3519. TOTAL LIABILITIES, SHARES AND EQUITY (Account 014)36NCUA Form 5300 - Page 4 . 37Statement of Income and Expense. 37Interest Income Year-to-Date . 371.Interest on Loans and Leases (Account 110)372.Interest Refunded (Account 119)373.Income from Investments (Includes Interest and Dividends, exclude changes in fair value andrealized gains/losses from Equity and Trading Debt securities) (Account 120)374.Other Interest Income (Account IS0005)379
5.Total Interest Income (Account 115)37Interest Expense Year-to-Date. 386.Dividends on Shares (Account 380)387.Interest on Deposits (Total interest expense for deposit accounts) (State Credit Union ONLY)(Account 381)388.Interest on Borrowed Money (Account 340)389.Total Interest Expense (Account 350)3810. Net Interest Income (Account 116)3811. Provision for Loan & Lease Losses (Account 300)3812. Credit Loss Expense38NCUA Form 5300 - Page 5 . 40Statement of Income and Expense. 40Non-Interest Income Year-to-Date . 4013. Fee Income (Account 131)4014. Other Income (Includes unconsolidated CUSO Income) (Account IS0020)4015. Gain (Loss) on Equity and Trading Debt Securities (includes changes in fair value and realizedgains/losses from Equity and Trading Debt securities) (Account IS0046)4016. Gain (Loss) on all other Investments or other Hedged items (not Equity or Trading DebtSecurities) (Account IS0047)4017. Gain (Loss) on Derivatives (Account 421)4018. Gain (Loss) on Disposition of Fixed Assets (Account 430)4119. Gain (Loss) on Sales of Loans and Leases (Account IS0029)4120. Gain (Loss) on Sales of Other Real Estate Owned (Account IS0030)4121. Gain from Bargain Purchase (Merger) (Account 431)4122. Other Non-Interest Income (Account 440)4123. TOTAL NON-INTEREST INCOME (Account 117)41Non-Interest Expense Year-to-Date . 4124. Total Employee Compensation and Benefits (Account 210)4125. Travel and Conference Expense (Account 230)4126. Office Occupancy Expense (Account 250)4127. Office Operations Expense (Account 260)4128. Educational and Promotional Expense (Account 270)4229. Loan Servicing Expense (Account 280)4230. Professional and Outside Services (Account 290)4231. Member Insurance (Account 310)4232. Operating Fees (Examination and/or supervision fees) (Account 320)4233. Miscellaneous Non-Interest Expense (Account 360)4234. Total Non-Interest Expense (Account 671)4235. Net Income (Loss) (Account 661A)4210
NCUA Form 5300 - Page 6 . 43Schedule A, Section 1 – Loans & Leases . 43Non-Commercial Loans/Lines of Credit . 441.Unsecured Credit Card Loans (Accounts 521, 993, and 396)442.Payday Alternative Loans (PALs I and II) (FCUs Only)(Accounts 522A, 994A, and 397A)443.Non-Federally Guaranteed Student Loans (Accounts 595A, 963A, and 698A)454.All Other Unsecured Loans/Lines of Credit (Accounts 522, 994, and 397)455.New Vehicle Loans (Accounts 523, 958, and 385)456.Used Vehicle Loans (Accounts 524, 968, and 370)457.Leases Receivable (Accounts 565, 954, and 002)458.All other Secured Non-Real Estate Loans/Lines of Credit (Accounts 595B, 963C, and 698C)469.Loans/lines of credit secured by a first lien on a single 1- to 4-family residential property.(Accounts 563A, 959A, and 703A)4610. Loans/lines of credit secured by a junior lien on a single 1- to 4-family residential property.(Accounts 562A, 960B, and 386B)4611. All Other Real Estate Loans/Lines of Credit (Accounts 562B, 960B, and 386B)47Commercial Loans/Lines of Credit . 4712. Commercial Loans/Lines of Credit Real Estate Secured (Accounts 525, 900K4, and 718A5)4713. Commercial Loans/Lines of Credit Not Real Estate Secured (Accounts 526, 900P, and 400P)4714. Total Loans & Leases (Sum of items 1-13 must equal total loans and leases (Account 025B))(Accounts 025A1 and 025B1)48Loans Granted . 4815. Loans Granted Year-to-Date (Accounts 031A and 031B)48Government Guaranteed Loans. 4816. Non-Commercial Loans (contained in items 1 – 11 above)49a.1. Small Business Administration (Accounts LN0050, LN0051, and LN0052)49a.2. Paycheck Protection Program loans (Accounts LN0056 and LN0057)49b.49Other Government Guaranteed (Accounts LN0053, LN0054, and LN0055)17. Commercial Loans (contained in items 12 – 13 above)49Eligible Loan Modifications Under the 2020 CARES Act . 5018. Eligible loan modifications under the 2020 CARES Act [§ 4013] (Accounts CV0001 and CV0002)51NCUA Form 5300 - Page 7 . 53Schedule A, Section 2 – Delinquent Loans & Leases . 53Reporting Delinquent Loans. 53Non-Commercial Loans/Lines of Credit . 541.Unsecured Credit Card Loans (Accounts 024B, DL0002, 026B, 027B, 028B, 045B, and 045A)542.Payday Alternative Loans (PALs I and II) (FCU Only) (Accounts 089B, DL0009, 127B, 128B, 129B,130B, and 130A )5411
3.Non-Federally Guaranteed Student Loans (Accounts 020T, DL0016, 021T, 022T, 023T, 041T,and 053E )544.All Other Unsecured Loans/Lines of Credit (Accounts DL0022, DL0023, DL0024, DL0025,DL0026, DL0027, and DL0028)545.New Vehicle Loans (Accounts 020C1, DL0030, 021C1, 022C1, 023C1, 041C1, and 035E1)546.Used Vehicle Loans (Accounts 020C2, DL0037, 021C2, 022C2, 023C2, 041C2, and 035E2)547.Leases Receivable (Accounts 020D, DL0044, 021D, 022D, 023D, 041D, and 034E)548.All Other Secured Non-Real Estate Loans/Lines of Credit (Accounts DL0050, DL0051, DL0052,DL0053, DL0054, DL0055, and DL0056)549.1- to 4-Family Residential Property Loans/Lines of Credit Secured by 1 Lien (Accounts DL0057,DL0058, DL0059, DL0060, DL0061, DL0062, and DL0063)55st10. 1- to 4-Family Residential Property Loans/Lines of Credit Secured by Junior Lien (AccountsDL0064, DL0065, DL0066, DL0067, DL0068, DL0069, and DL0070)5511. All Other (Non-Commercial) Real Estate Loans/Lines of Credit (Accounts DL0071, DL0072,DL0073, DL0074, DL0075, DL0076, and DL0077)55Commercial Loans/Lines of Credit . 5512. Construction and Development Loans (Accounts DL0078, DL0079, DL0080, DL0081, DL0082,DL0083, and DL0084)5513. Secured by Farmland (Accounts DL0085, DL0086, DL0087, DL0088, DL0089, DL0090, andDL0091)5514. Secured by Multifamily (Accounts DL0092, DL0093, DL0094, DL0095, DL0096, DL0097, andDL0098)5515. Secured by Owner Occupied, Non-Farm, Non-Residential Property (Accounts DL0099, DL0100,DL0101, DL0102, DL0103, DL0104, and DL0105)5516. Secured by Non-Owner Occupied, Non-Farm, Non-Residential Property (Accounts DL0106,DL0107, DL0108, DL0109, DL0110, DL0111, and DL0112)5617. Loans to finance agricultural production and other loans to farmers (Accounts DL0113, DL0114,DL0115, DL0116, DL0117, DL0118, and DL0119)5618. Commercial and Industrial Loans (Accounts DL0120, DL0121, DL0122, DL0123, DL0124,DL0125, and DL0126)5619. Unsecured Commercial (Accounts DL0127, DL0128, DL0129, DL0130, DL0131, DL0132, andDL0133)5620. Unsecured Revolving Lines of Credit for Commercial (Accounts DL0134, DL0135, DL0136,DL0137, DL0138, DL0139, and DL0140)5621. Total Delinquent Loans and Leases (Accounts 020B, DL0141, 021B, 022B, 023B, 041B, and041A)56NCUA Form 5300 - Page 8 . 57Schedule A, Section 2 – Delinquent Loans & Leases (continued) . 5722. Amount of reportable delinquency included in Total Delinquent Loans and Leases (Account041B that relates to:57a.Participation Loans Purchased Under 701.22 (Account DL0142)57b.Indirect Loans (Account 041E)57c.Whole or Partical Loans Purchased under 701.23 (Account DL0144)5723. Amount of Consumer Loans in NonAccrual Status (Account DL0145)5712
24. Amount of Commercial Loans in Non-Accrual Status (Account DL0146)5725. Total outstanding loan balances subject to bankruptcies (Account 971)5726. Total Outstanding Troubled Debt Restructured Loans (Accounts 1000F, and 1001F)57Schedule A, Section 3 – Loan Charge Offs & Recoveries . 58Non-Commercial Loans/Lines of Credit . 581.Unsecured Credit Card Loans (Accounts 680 and 681)582.Payday Alternative Loans (PALs I and II) (FCU Only) (Accounts 136 and 137)583.Non-Federally Guaranteed Student Loans (Account 550T and 551T)584.All Other Unsecured Loans/Lines of Credit (Accounts CH0007 and CH0008)585.New Vehicle Loans (Accounts 550C1 and 551C1)596.Used Vehicle Loans (Accounts 550C2 and 551C2)597.Leases Receivable (Accounts 550D and 551D)598.All Other Secured Non-Real Estate Loans/Lines of Credit (Accounts CH0015 and CH0016)599.1- to 4-Family Residential Property Loans/Lines of Credit Secured by 1 Lien (Accounts CH0017and CH0018)59st10. 1- to 4-Family Residential Property Loans/Lines of Credit Secured by Junior Lien (AccountsCH0019 and CH0020)5911. All Other (Non-Commercial) Real Estate Loans/Lines of Credit (Accounts CH0021 and CH0022)59Commercial Loans/Lines of Credit . 5912. Construction and Development Loans (Accounts CH0023 and CH0024)5913. Secured by Farmland (Accounts CH0025 and CH0026)6014. Secured by Multifamily (Accounts CH0027 and CH0028)6015. Secured by Owner Occupied, Non-Farm, Non-Residential Property (Accounts CH0029 andCH0030)6016. Secured by Non-Owner Occupied, Non-Farm, Non-Residential Property (Accounts CH0031 andCH0032)6017. Loans to finance agricultural production and other loans to farme
c. Pages 25 and 26 - Loans - line 22 - last bullet - add link to definition for current and remove "These loans will be 90 days or greater past due." d. Pages 25 and 26 - Loans - line 23 - fourth and fifth bullets - add link to definition for current (3 instances) and remove "These loans will be 90 days or greater past due."
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the call was parked. on't terminate this call. It will be cleared automatically at the end of the announcement. 3. The call is parked, and is also on hold. Press the . End Call. key to remove the call from holding, but the call will remain parked. To retrieve the call: 1. If the call is still on hold, press the . hold. key to reconnect to the .
ShoreWare Call Manager Manual 1 C HA PT ER1 Introduction 1.1 Call Manager Description Call Manager is the ShoreWare client application that manages a user's calls, voice mail, and personal system settings through a graphical user interface. 1.2 Call Manager Types Five Call Manager types span the complete Call Manager feature set. Several Call .
To configure the SIP Call Transfer and Call Forwarding Supplementary Services feature, you must understand the following concepts: † SIP Blind Call Transfer and Call Forwarding TCL IVR Script, page 4 † Release Link Trunking on SIP Gateways, page 4 † SIP Gateway Initiation of Call Transfers, page 6 † SIP Call Forwarding, page 9
Place a Call on Hold (1) Perform a single call (see above) (2) Within the call window select More and then Hold (3) Press Resume to resume a call Conference Call (4) Perform a single call (see above) (5) Within the call window select More and then Conference (6) Within the search box dial a number or search for a contact and select
Call History Report Campaign Disposition Summary Report Campaign Statistics Report Campaign Success Results Report . by Campaign Report Best Time to Call Analysis Report Call Answer Distribution Report Interaction Optimizer Reports Schedule Adherence and Conformance Detail Report Schedule Adherence and Conformance Summary Report Actual vs .
5 Single Call Live Call Screen 1. Call Status - A green dot indicates a call is currently active. 2. Duration - Length of call. 3. Mute - Mute your voice so the caller can not hear you. 4. Key Pad - Click to view the key pad to dial another number. 5. Hold - Places the caller on hold. 6. Add Call - Click this button when you are on one call to initiate a second or
01 Volvo On Call (VOC) 01 6 * Option/accessory, for more information, see Introduction. PIN code for Volvo On Call* (p. 18) Personal data (p. 19) Overview of Volvo On Call* Overview of buttons and displays. Related information Using Volvo On Call* (p. 6) Menu options with Volvo On Call* (p. 15) Volvo On Call* message in the display (
