Course 10982-D: Supporting And Troubleshooting Windows 10
Course 10982-D: Supporting andTroubleshooting Windows 10www.tdtl.worldwww.tdtl.world
COURSE OVERVIEWCourse ModalityClassroom hands-on labsCourse Time5 daysCourse LevelAdvancedCourse LanguageEnglishThis is a 5-day ILT course that is designed to provide students with the knowledge and skills requiredto support and troubleshoot Windows 10 PCs and devices in a Windows Server domainenvironment. These skills include understanding of Windows 10 features, how they can be used inan Active Directory environment and how to troubleshoot them.Prerequisites:In addition to their professional experience, students who attend this training should already havethe following technical knowledge: Networking fundamentals, including Transmission Control Protocol/Internet Protocol(TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS). Microsoft Active Directory Domain Services (AD DS) principles. Understanding of the Public Key Infrastructure (PKI) components. Windows Server 2016 fundamentals. Microsoft Windows Client essentials; for example, experience with Windows 10 orknowledge from the courses 20697-1 and 20697-2.Intended Audience:The primary audience for this course is the Enterprise Desktop Support Technician (EDST), whoprovides Tier 2 support to users running Windows 10 personal computers (PCs) and devices inmedium to large enterprise organizations, within a Windows domain environment. EDSTs focus on abroad range of technical issues for Windows operating systems (OSs), devices, cloud services,applications, networking, and hardware support. In the overarching scenario, if an enterprise offersthe service, the EDST is asked to support it.The key responsibilities include resolving technical issues pertaining to Windows 10 installation andmigration, activation, performance, profiles, settings; and device synchronization. Some other keyresponsibilities include local and remote network access; access to applications, access to data andprinters; authentication, Endpoint security and policy; OS and data recovery.The secondary audience for this course are IT professionals who administer and support Windows 10desktops, devices, users, and associated network and security resources. Students who seekcertification in the following exams will also benefit from this course:70-697: Configuring Windows Deviceswww.tdtl.world
70-698: Installing and Configuring Windows 10Skill Covered:After completing this course, students will be able to: Describe the processes involved in planning and using a troubleshooting methodology forWindows 10. Troubleshoot startup issues and operating system services on a Windows 10 PC. Perform system recovery. Resolve issues related to hardware devices and device drivers. Administer Windows 10 devices. Troubleshoot issues related to network connectivity. Configure Windows 10 devices using group policies. Configure user settings. Implement remote connectivity. Configure and troubleshoot resource access. Deploy and troubleshoot applications. Maintain Windows 10 devices.www.tdtl.world
COURSE CURRICULUMModule 1:Implementing a TroubleshootingMethodologyThis module introduces the new Windows 10operating system features and devices; it alsodescribes the process of developing andapplying a Windows 10 troubleshootingmethodology.Lessons Overview of Windows 10Introduction to the EDST Job RoleOverview of Troubleshooting StepsTroubleshooting ToolsLab : Using Troubleshooting Tools Using Troubleshooting ToolsAfter completing this module, you will be ableto: Describe the Windows 10 operatingsystem, devices it supports, and theWindows 10 architecture. Describe the Enterprise DesktopSupport Technician (EDST) job role ina Windows 10 environment. Explain the troubleshootingmethodology for Windows 10. Describe Windows 10troubleshooting tools.Module 2:Troubleshooting Startup IssuesThis module describes how to identify andtroubleshoot startup issues that affect - andproblematic services that run on - a Windows10 operating system. This module introducespotential problems that can cause startupissues in Windows 10. It also provides anoverview of the Windows startup process,including the Windows Recovery Environment(Windows RE) and Boot Configuration Data(BCD).Lessons Overview of the Windows 10 StartupRecovery Environment Troubleshooting Startup Settings Recovering BitLocker-ProtectedDrives Configuring the RegistryLab : Troubleshooting Startup Issues Exploring Windows RE Resolving a Startup IssueLab : Recovering BitLocker-Encrypted Drives Recovering a BitLocker-EncryptedDrive Creating a New BitLocker PasswordAfter completing this module, you will be ableto: Describe the Windows 10 startuprecovery environment. Describe how to configure theregistry. Explain how to troubleshoot startupsettings.www.tdtl.world
Module 3:Performing System RecoveryThis module describes how to resolve issuesrelated to operating system services and howto recover a computer.Lessons Troubleshooting Operating SystemService Issues Recovering a ComputerLab : Performing System Recovery Preparing for System Recovery Recovering a computerAfter completing this module, you will be ableto: Troubleshoot operating systemservices. Recover a computer that is runningWindows 10.Module 4:Troubleshooting Hardware and DeviceDriversThis module explains how to resolve issuesrelated to device drivers and hardwaredevices.Lessons Troubleshooting Device DriversFailures Overview of HardwareTroubleshootingLab : Troubleshooting Hardware and DeviceDriver Issues Troubleshooting a Missing DeviceDriver Resolving Hardware Problems Resolving Device Driver ProblemsAfter completing this module, you will be ableto: Troubleshoot device driver failures. Describe the process oftroubleshooting hardware.www.tdtl.world
Module 5:Administering Windows 10Module 6:Resolving Issues with Network ConnectivityThis module describes how to use the variousadministration tools in Windows 10 to resolveissues. It describes the features andfunctionalities of tools such as WindowsAdmin Center, Remote Desktop, Quick Assist,and Windows PowerShell.This module explains how to identify networksettings and troubleshoot issues related tonetwork connectivity in wired and wirelessnetworks, IPv4 and IPv6 connectivity, andname resolution.Lessons Overview of Administration ToolsUsing Remote DesktopIntroduction to Windows PowerShellRemoting with Windows PowerShellIntroduction to ProvisioningLab : Troubleshooting Remote ComputersThrough Remote Desktop Using Remote DesktopLab : Troubleshooting a Remote ComputerBy Using Windows PowerShell Using Windows PowerShell RemotingAfter completing this module, you will be ableto:Lessons Determining Network Settings Troubleshooting NetworkConnectivity Troubleshooting Name ResolutionLab : Resolving Network Connectivity Issues Configuring network settings Resolving a Network Problem (1) Resolving a Network Problem (2)After completing this module, you will be ableto: Determine network settings inWindows 10. Troubleshoot issues with networkconnectivity. Troubleshoot name resolution issues. Select a suitable remote managementtool or technique. Use Remote Desktop to manageremote computers. Use Windows PowerShell cmdlets andscripts. Use Windows PowerShell remoting tomanage remote computers. Implement provisioning packages.www.tdtl.world
Module 7:Troubleshooting Group PolicyThis module provides an overview of theGroup Policy application and describes how toresolve issues in client configuration GPOapplication.Lessons Overview of Group Policy Application Resolving Client-ConfigurationFailures and GPO Application IssuesLab : Troubleshooting Issues with GroupPolicy Application Working with GPOsResolving Group Policy Application (1)Resolving Group Policy Application (2)Resolving Group Policy Application (3)After completing this module, students will beable to: Describe how you apply GPOs tocomputers. Resolve client-side configurationfailures and GPO application issues.Module 8:Configuring and Troubleshooting UserSettingsThis module describes the common sign-inissues, how to detect them, and how totroubleshoot these issues. The module alsoprovides an overview of user account typesthat are supported by Windows 10 and howauthentication works for those accounts.Lessons Troubleshooting Sign-In Issues Troubleshooting the Application ofUser SettingsLab : Troubleshooting Sign-In Issues Resolving a Sign-In IssueLab : Configuring and Troubleshooting theApplication of User Settings Optional: Configuring UE-VConfiguring Folder RedirectionResolving a Folder Redirection IssueAfter completing this module, you willbe able to: Troubleshoot user sign-in issues. Troubleshoot the correct applicationof user settings.www.tdtl.world
Module 9:Troubleshooting Remote ConnectivityThis module provides an overview of RemoteAccess and describes how to troubleshootissues with VPN connectivity.Lessons Overview of Remote Access Troubleshooting Issues with VPNConnectivityLab : Troubleshooting VPN Connectivity Troubleshoot VPN Connectivity Issue1 Troubleshoot VPN Connectivity Issue2After completing this module, you will be ableto: Describe common remote accesstechnologies. Troubleshoot issues with VPNconnectivity.Module 10:Configuring and Troubleshooting ResourceAccessThis module describes how to troubleshootissues with file permissions and printeraccess. It also describes how to configure andmanage file synchronization and file recoveryin Windows 10.Lessons Troubleshooting File PermissionsIssues Troubleshooting Issues with PrinterAccess Configuring and Troubleshooting FileSynchronization Performing file recovery in Windows10Lab : Troubleshooting File-Access Issues Resolving a File-Access Issue (1) Resolving a File-Access Issue (2) Resolving a File-Access Issue (3)Lab : Troubleshooting Printer Issues Resolving a Printer Issue (1) Resolving a Printer Issue (2)Lab : Configuring and Troubleshooting FileSynchronization Troubleshooting Work FoldersLab : Recovering data Preparing for file recovery Resolving issues by using PreviousVersionswww.tdtl.world
Module 11:Troubleshooting ApplicationsModule 12:Maintaining Windows 10This module explains how to troubleshootapplication installation-issues and problems indesktop and Microsoft Store apps. Thismodule also describes how to resolve issueswith Internet Explorer and Microsoft Edgebrowsers.This module describes how to troubleshootactivation and performance issues inWindows 10. It also explains how to apply andtroubleshoot Windows updates.Lessons Troubleshooting Desktop AppInstallation Issues Troubleshooting Desktop Apps Managing Universal Windows AppsLab : Troubleshooting Desktop Apps Troubleshooting AppLocker PolicyApplications Troubleshooting ApplicationCompatibility IssuesLab : Provisioning a Kiosk deviceLessons Monitoring and TroubleshootingComputer Performance Applying Applications and WindowsUpdatesLab : Maintaining Windows 10 Resolve a Performance-Related Issue Configure Windows Update SettingsAfter completing this module, you will be ableto: Monitor and troubleshoot Windows10 performance. Update applications and Windows 10. Creating a provisioning package Applying a provisioning packageAfter completing this module, you will be ableto: Troubleshoot desktop app installationissues. Troubleshoot desktop apps. Manage Universal Windows apps.www.tdtl.world
administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell. Lessons Overview of Administration Tools Using Remote Desktop Introduction to Windows PowerShell Remoting with Windows PowerShell
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Windows Media Player 11.0 Adobe Acrobat 6.0 Flash Player 9.0 or Shockwave Player 10.0 Java 6.0 Course Materials. NYS Real Estate Salesperson Course – Supporting Documents This document includes all paperwork and diagrams reviewed throughout the course. Course Structure The course is divided into chapters/modules.
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COURSE INFORMATION Course Title General Biology II Course Number BSC-2011 Course Discipline Biology Course Description Note: This course is designed for science and biology majors. It will be very challenging and difficult for non-science majors without adequate background to do well in this course. Course Dates Tuesday, May 8, 201 -Thursday .
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1) Course Packet (CP) - We will be using a customized course packet that consists of a set of readings designed specifically for this course. The course packet is 154.95 and is available for purchase from University Publishing (www.upublishing.com). You can purchase the course packet directly and Management Course Number: 29:620:302
Cash & Banking Procedures 1. Banking Procedures 1.1 Receipt of cash and cheques within a department All cheques must be made payable to Clare College. It is the responsibility of the Head of Department to establish procedures which ensure that all cheques and cash received are given intact (i.e. no deductions) within
