Enabling Enterprise Mobility Through People-Centric IT - Insight

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EnablingEnterpriseMobility ThroughPeople-Centric ITOctober 2014

Table of ContentsEnable Enterprise Mobility Through People-Centric IT . 3Overview . 4Enable Users . 8Overview . 9Simplify BYOD Registration and Enrollment . 10Enable Consistent Access to Corporate Resources . 12Deliver Windows Desktops and Applications with Microsoft Desktop Virtualization . 14Automate How Users Connect to Internal Resources . 20Use a Single User Identity for Each User . 22Unify Your Environment . 24Overview . 25Extend and Manage Through the Cloud . 26Simplify User-Centric Management Across Devices . 27Enable Comprehensive Settings Management Across Platforms . 29Define a Common Identity for Accessing Resources On-Premises and in the Cloud . 31Protect Your Data . 33Overview . 34Selectively Wipe Devices . 35Centralize Corporate Information for Compliance and Data Protection . 36Enable Multi-Factor Authentication and Rights Management Services . 39Summary . 42Feature Summary . 44 2014 Microsoft Corporation. All rights reserved. This document is provided “as-is.” Information and views expressedin this document, including URL and other internet website references, may change without notice. You bear the risk ofusing it.Some examples are for illustration only and are fictitious. No real association is intended or inferred.This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You maycopy and use this document only for your internal reference purposes.Product logos may be the property of their respective owners.Microsoft makes no warranties, express or implied, with respect to the information provided here. Apple, iOS, Mac, andOS X are trademarks of Apple Inc., registered in the U.S. and other countries. Android and Google Play are trademarks ofGoogle Inc. Linux is a registered trademark of Linus Torvalds in the U.S. and other countries. UNIX is a registered trademarkof The Open Group.2

Enable Enterprise MobilityThrough People-Centric ITWindows Server 2012 R2, Microsoft System Center2012 R2 Configuration Manager, Microsoft Intune,and Microsoft Azure enable the consumerizationof IT without compromising compliance3

Enable Enterprise Mobility Through People-Centric ITOverviewThe proliferation of consumer devices and ubiquitous information access is driving theenterprise away from a device-centric model, centered on corporate-owned and provisioneddevices to a bring-your-own-device (BYOD) and bring-your-own-cloud (BYOC) model inwhich employees use their own devices to access corporate applications and data and usepersonal cloud storage for data and services. When they’re working, people expect consistentaccess to corporate tools and data regardless of the type of device they’re using. They alsowant their corporate-issued technology and resources to look and behave like their personaltechnology—always on and always available from any device, from virtually anywhere.Figure 1 Today’s challengesThe trend toward BYOD and BYOC—and with it, the move toward the consumerization ofIT—presents an opportunity for IT to help increase user productivity and satisfaction. But thistrend also brings numerous management and security challenges to IT organizations, whichmust see that enterprise infrastructure and corporate data are protected from maliciousintent, while ensuring that these resources can be accessed in compliance with corporatepolicies regardless of device type or location.An enterprise model that supports the use of consumer devices and cloud storage in theworkplace and the ability to work from virtually anywhere and anytime must move from adevice-centric view of IT management to one that’s people-centric.4

Enable Enterprise Mobility Through People-Centric ITFigure 2 People-centric ITMicrosoft assists IT in supporting the consumerization of IT and in retaining effectivemanagement, security, and compliance capabilities. The enterprise tools and technologiesthat Microsoft provides can help with key enterprise tasks—such as identifying noncorporate devices, delivering applications and data to those devices with the best possibleuser experience, and establishing and enforcing policies on devices based on the user’srole. Microsoft enterprise tools and technologies can help IT maintain security acrossall device types, regardless of whether the devices are corporate or personal assets, andestablish security measures that protect their organizations’ systems, data, and networks.With Windows Server 2012 R2, Microsoft System Center 2012 R2 Configuration Manager,Microsoft Intune, and Microsoft Azure, Microsoft builds on a comprehensive, peoplecentric solution that empowers user productivity while supporting IT’s management needs.For enterprises, Microsoft solutions enable users’ mobile productivity and provide:Simplified registration and enrollment for BYOD. Users can register their devicesfor access to corporate resources and enroll in the Microsoft Intune managementservice to manage their devices and install corporate apps through a consistentcompany portal.Consistent access to company resources across devices. Users can use the device oftheir choice to access corporate resources regardless of location.Support for modern work styles with Desktop Virtualization. The MicrosoftDesktop Virtualization solution helps IT enable users to access corporate resources fromvirtually anywhere, on a variety of devices, and maintain data compliance. Desktops andapplications are streamed but never stored on user devices, reducing the risk of losingdata on stolen, compromised, or lost devices.Automatic connection to internal resources when needed. Users can access corporateresources automatically when IT enables support for single sign-on and other automaticauthentication mechanisms.5

Enable Enterprise Mobility Through People-Centric ITBusiness applications delivered from Microsoft Azure. Azure RemoteApp brings scale,agility, and global access to business applications. With Azure RemoteApp, companyapplications run on Windows Server in the Azure cloud, where they’re easier to scale.This helps users to stay productive on the go, and lets IT scale up or down with no largecapital expenditure while protecting sensitive corporate applications on the reliable Azureplatform. (Note that Azure RemoteApp is currently in preview.)Cross-platform access to remote desktops and applications. Microsoft RemoteDesktop apps provide easy access to a variety of devices and platforms, includingWindows, Windows RT, Windows Phone, iOS, OS X, and Android. Microsoft’s DesktopVirtualization solution provides flexibility to both users and IT by providing access to users’PCs (through RD Gateway), personal or pooled virtual machine (VM)–based desktops,session-based desktops, and RemoteApp programs, all from a single app. Users can get theMicrosoft Remote Desktop app by accessing the application store for their devices.A single user identity for each user. Increase user productivity by providing users witha single identity to use no matter what they’re accessing and whether they’re working inthe office, working remotely, or connecting to a cloud-based Software as a Service (SaaS)application. Having a single username and password to remember makes for happy users.For IT professionals, Microsoft solutions unify the environment and provide:Mobile device management of on-premises and cloud-based mobile devices. IT canmanage mobile devices completely through the cloud with Microsoft Intune or extend itsSystem Center Configuration Manager infrastructure with Microsoft Intune to managetheir devices (PCs, Macs, or servers) and publish corporate apps and services, regardless ofwhether they’re corporate-connected or cloud-based.Simplified, user-centric application management across devices. IT gains efficiencywith a single management console, where policies can be applied across group anddevice types.Comprehensive settings management across platforms, including certificates,virtual private networks (VPNs), and wireless network and email profiles. Policies canbe applied across various devices and operating systems to meet compliance requirements,and IT can provision certificates, VPNs, and Wi-Fi and email profiles on personal devicesfrom within a single management console.Microsoft solutions help protect corporate data by providing:The ability to protect corporate information by selectively wiping apps and data. ITcan access managed mobile devices to remove (or render inaccessible) corporate data andapplications in the event that the device is lost, stolen, or retired from use.Policy-based access control to corporate applications and data. IT can set policybased access control for compliance and data protection.A common identity for accessing resources on-premises and in the cloud. IT canbetter protect corporate information and mitigate risk by being able to restrict accessto corporate resources based on user, device, and location.6

Enable Enterprise Mobility Through People-Centric ITIdentification of compromised mobile devices. Jailbreak and root detection enablesIT to determine which devices accessing corporate resources are at-risk, so that IT canchoose to take appropriate action on those devices, including removing them from themanagement system and selectively wiping the devices.Protect information anywhere. Protecting information at rest and in transit requiresauthentication and preventing alteration, both key requirements for protecting sensitivecorporate information.This guide provides an overview of the Microsoft solution that can help enterprisestransition from a device-centric to a people-centric, consumerized IT environment withoutcompromising compliance. It also provides details about how Microsoft solutions andproducts can help IT organizations use a people-centric approach to client management.Microsoft’s solution optimizes the application infrastructure, provides unifiedmanagement, and supports the latest security and access models.Simplify acquisition of the complete solution:The Enterprise Mobility Suite is the comprehensive cloud solution that enablespeople centric-IT. The Enterprise Mobility Suite is also the most cost-effective way toacquire the included cloud services: Microsoft Azure Active Directory Premium for hybrid identity management Microsoft Intune for mobile device and application management Microsoft Azure Rights Management Services for information protectionNow, with these three cloud services brought together in the Enterprise Mobility Suite(EMS), Microsoft makes it easy and cost-effective for IT to acquire the full set of capabilitiesnecessary to manage enterprise mobility challenges.The Enterprise Mobility Suite delivers greater capacity for enabling BYO and SaaS thananyone in the market, and at a fraction of the cost charged by others in the industry.To learn more about the Enterprise Mobility Suite, visithttp://aka.ms/EnterpriseMobilitySuite.7

Enable UsersEnable people to use their chosen devices at workand provide consistent access to corporate resources8

Enable UsersOverviewToday’s users want to access corporate applications and data from anywhere and fromany device (smartphones, tablets, and PCs), and they want a streamlined way to provisiona new device for corporate information access. Then, after their devices are provisioned,they want a consistent way to access corporate applications and data from their devices,including a simplified sign-on process and easy access to tools virtually anytime and fromvirtually anywhere.Figure 3 People-centric IT enables users to use the devices of their choiceIT must find ways to accommodate the proliferation of consumer devices and supportaccess to corporate resources from locations outside the tightly controlled corporatenetwork setting. IT needs a management infrastructure that’s efficient, cost-effective, andsecure. Finally, it’s important to have enterprise management tools that make it easy to setup and manage devices, and solutions that provide access to corporate applications anddata from locations within and outside the corporate network.The following sections outline key capabilities and present sample business scenarios thatshow how Microsoft enables users by empowering people-centric IT.9

Enable UsersSimplify BYOD Registrationand EnrollmentUntil a few years ago, most IT organizations discouraged or explicitly prevented employeesfrom using personal devices for business-related data. It simply wasn’t necessary tosupport users’ personal devices.However, employees often have or want more up-to-date devices than those IT hasprovided, leading people to demand that they be able to use their own technology atwork. This requires IT to support a growing number and wider range of device types intheir enterprise infrastructure, as well as to manage the frequent replacement of devicesand regular introductions of new technology. This drives the need for flexibility—IT mustbe able to support and manage the current generation of devices as well as those twoor three (or more) generations out. And this support must extend not only to corporateassets, but also to employee-owned devices.Business RequirementsScenario: Joan from finance just purchased a new tablet for her personal use. At first, shecarries both her personal tablet and her corporate laptop with her, but she quickly findsthat carrying two devices is inconvenient. She asks the IT department if she can give backher corporate laptop and access the corporate apps she needs through her personal tablet,which is newer and faster than her work device.Joan needs an easy way to configure her personal devices for use atwork. IT needs a way to support the use of employee-owned devices inthe workplace, enabling Joan to access the applications she needs, whilecontrolling what the information that devices can access.The People-Centric IT SolutionIn the past, the answer to this scenario would have been “No.” But because Joan’s companyhas implemented Microsoft’s solutions for BYOD scenarios, Joan can work on her personaltablet, while IT retains the control they require to remain compliant with corporate policies.Supporting BYOD in the workplace requires a simple way for users to register theirdevices for use and ways for IT to take the device registration into account as part of theauthorization for access to corporate resources. Workplace Join in Windows Server 2012R2 enables users to register their devices in Active Directory, and IT can require multifactor authentication as part of this registration process. Additionally, users can enrolltheir devices for management, which connects the devices to Microsoft Intune and allowsthe installation of the company portal. This enables users to access their applications anddata, and to self-manage their enrolled devices.10

Enable UsersFor example, when Joan registers her device, she makes it “known” to IT; IT can thenconfigure conditional access policies that take into account not only Joan’s identity, butalso the device she’s using. After Joan enrolls her device, she can access her applicationsand manage her own device through the company portal that’s installed. System Center2012 R2 Configuration Manager and Microsoft Intune together gather informationabout the user and device and allow IT to manage the device.Windows Server 2012 R2 Users can register their devices, which makes the device “known” to IT, which can thenuse device authentication as part of providing access to corporate resources. Deviceregistration is a “give-and-get” scenario. The user “gives” by registering the device, andin turn “gets” access to resources. From an IT perspective, after the device is registered,it becomes a record in Active Directory, so it can be used as a part of the authenticationand authorization policies. Registering a device enables single sign-on and access to corporate data throughWorkplace Join. Registration makes the device “known” to IT and enables IT to provideaccess to applications and data that otherwise wouldn’t be available.System Center 2012 R2 Configuration Manager and Microsoft Intune An easy way for users to access all their corporate applications from one place is byenrolling their devices for access to the company portal. Enrollment adds the deviceto the unified device management solution and allows the installation of the companyportal. IT can populate the company portal with internal line-of-business (LOB)applications, as well as with links to web applications and applications available inthe public application stores (Microsoft Windows Store, Windows Phone Store, AppleApp Store, and Google Play). From within the company portal, users can manage theirdevices and perform various actions, such as wiping a lost or replaced device.Supporting FeaturesFeaturesDescriptionProductWeb ApplicationProxyAllows the publishing of corporateresources to external users anddevices as well as enablingWorkplace Join to be completedfrom external locations.Windows Server 2012 R2Active DirectoryFederation Services(ADFS)Provides the Workplace Join feature,including support for multi-factorauthentication and the enforcementof conditional access policies whenusers connect to resources.Windows Server 2012 R2DeviceManagementProvides comprehensivemanagement services for devicesbased in the cloud and on-premises,enabling users to install offeredapplications onto their devices.System Center 2012 R2Configuration Managerand Microsoft Intune11

Enable UsersConclusionMicrosoft makes it easier for organizations to allow people to use the devices they chooseby enabling those devices to be integrated into the security and management models ITmay already have in place.Enable Consistent Access toCorporate ResourcesThe prevalence, speed, and availability of affordable high-speed broadband and Wi-Finetworks means that people can expect to get their work done even when they’re mobile.They expect to access corporate resources in a consistent way across devices, and theyexpect that the technology provided will be available on their schedule and from whereverthey happen to be. This work-from-anywhere paradigm requires IT to change the waypeople access resources such as company tools, apps, data, and services.Business RequirementsScenario: Paul from Human Resources considers himself a savvy consumer of technology.As an early adopter of new mobile technology, Paul now finds that his personal devicehas outpaced the device provided for him at work. Paul wants to be able to use his moreflexible and powerful personal device from home to review the résumés of applicants priorto their job interviews.Paul needs an easy way to access corporate apps and data from anydevice he chooses to use. IT needs an efficient way to provide Paul withconsistent access to corporate resources from his personal devices.The People-Centric IT SolutionWhile the IT department at Paul’s company has previously forbidden the use of personaldevices, IT has recently worked with Microsoft to implement the people-centric IT solution,which enables streamlined device management and provides access while protectingcorporate resources.When users enroll a device for management, they can access the company portal fromtheir device. This company portal is consistent across devices, and it makes the latestcorporate applications available. Work Folders, new in Windows Server 2012 R2, enableusers to store the data they need for work in one place and make it easy for users to syncthis data with the corporate datacenter and across devices.12

Enable UsersSystem Center 2012 R2 Configuration Manager and Microsoft Intune Users can self-provision applications through a company portal that shows theapplications they have permissions to install. Users can view, install, and runcorporate applications across devices, including corporate-owned LOB applications,web applications, and links to IT-recommended applications available from publicapplication stores (Windows Store, Windows Phone Store, Apple App Store, andGoogle Play). IT can specify which applications users can see in the company portal based on avariety of criteria, such as a defined user role (for example, finance managers or groupmanagers) or groups within Active Directory. Using the company portal, people can view all their managed devices and take action,such as selectively wiping corporate applications and data from their devices orremoving a device from the management system and corporate access.Windows Server 2012 R2 Using Work Folders, users can sync files stored in their personal Sync Share on acorporate file server with their devices. IT can integrate this share with Dynamic AccessControl for automated classification and protection of documents based on theircontent, and these changes will then be replicated to the users’ devices. IT controls external access through Web Application Proxy, which publishes resourceswith multi-factor authentication and conditional-access policies.Supporting FeaturesFeaturesDescriptionProductCompany PortalA self-service portal that runs natively oneach device and that enables users to installapplications on their devices. Users can viewand remove their managed devices and set upsynchronization of their work data.System Center 2012 R2Configuration Manager andMicrosoft IntuneWork FoldersA centralized location on a file server in thecorporate environment that’s configured to allowthe synchronization of files to users’ devices.Work Folders can be published directly through areverse proxy or via the Web Application Proxy forconditional access policy enforcement.Windows Server 2012 R2Web ApplicationProxyAllows the publishing of corporate resourcesto external users and devices, including WorkFolders, in straight reverse proxy pass-throughauthentication or integrated with ADFS forconditional policy-based access.Windows Server 2012 R213

Enable UsersConclusionMicrosoft enables IT to make corporate resources available to people on the devices oftheir choice from virtually anywhere, while enforcing security policies and retaining controlfor corporate compliance.Deliver Windows Desktopsand Applications with MicrosoftDesktop VirtualizationAs the enterprise adapts to more personally owned devices, IT needs a way to offera consistent, managed enterprise desktop to employees. Microsoft Remote DesktopServices/Virtual Desktop Infrastructure (VDI) enables IT to deliver corporate desktops andapplications that employees can access from their personal or corporate devices, from bothinternal and external locations. Centralized desktops and apps hosted in the datacenter orcloud can be managed easily, and apps and data can be secured.Business RequirementsScenario: Adam is the desktop manager for his company’s IT department. In the past, PCswere all corporate-owned, and Adam deployed a standard desktop image to the machinesthat included a standard set of policies and applications. As more people move to usingtheir own PCs, laptops, and tablets, often from non-corporate networks, Adam needs a wayto enforce the same security policies to protect data, while enabling access to applicationson devices that his company no longer directly manages.IT needs a way deploy a standard desktop solution that can be housedcentrally in the datacenter. Users can access these virtual desktops andapplications from a variety of devices and locations, while IT protectsthe data, including limiting the ability to store the data on anyunmanaged devices.The People-Centric IT SolutionWindows Server 2012 R2 provides a desktop virtualization solution that’s easy to deployand configure, and it delivers a rich user experience. With the Microsoft people-centric ITsolution, IT has the freedom to choose personal and pooled virtual machine (VM)–baseddesktops as well as session-based desktops and RemoteApp programs hosted on-premisesor in the cloud with Microsoft Azure RemoteApp. The Microsoft solution also offers ITseveral storage options.14

Enable UsersFigure 4 Single management console provides a unified experience and multiple deployment choicesWindows Server 2012 delivered significant enhancements that simplify the deployment andmanagement of a VDI environment as well as improve the user experience. Windows Server2012 R2, Microsoft Remote Desktop apps, and Azure RemoteApp continue to improve theuser experience and management capabilities with key new features.Windows Server 2012 R2 Windows Server 2012 provided a single console for deploying, configuring, andmanaging a VDI deployment. Windows Server 2012 R2 brings Session Shadowing tothe management console, enabling helpdesk or IT staff to view and remotely controla user’s session. Windows Server 2012 supported SMB 3 and Storage Spaces for VDI storage, providinga high-performance storage alternative to expensive storage area network (SAN)storage. Windows Server 2012 R2 further expands on this by supporting online diskdeduplication, which reduces the amount of space on disk that’s consumed by personalVMs. It also provides support for storage tiering, enabling IT to use a mix of solid stateand spinning disks to create a storage volume that automatically optimizes locationsof data across the disks so that the most accessed data blocks are on the highestperforming disks.15

Enable UsersFigure 5 Windows Server 2012 R2 provides deduplication on your schedule Windows Server 2012 delivered several enhancements to the Remote Desktop Protocol(RDP) that improves the performance of remote desktops over WAN connections. Thisis accomplished by enhancing the appearance of RemoteApp programs so that theybehave graphically more like locally executed apps. There are also improvements to thecodecs and display handling. Disconnected sessions reconnect much faster than in thepast—reconnect times may be reduced from over 70 seconds to less than 10. Remote Desktop Gateway (RD Gateway) in Windows Server 2012 includes supportfor pluggable authentication, so providers can write a plug-in to support one-timepassword (OTP) or RSA SecureID authentication to the RD Gateway.Supporting FeaturesFeatureDescriptionProductSession ShadowingAllows administrators to view and remotely control activeuser sessions on RD Session Host servers.Windows Server 2012 R2DeduplicationStorageEnables storage volumes containing virtual hard disk (VHD)files for a VDI collection to automatically identify redundantblocks on the storage and remove duplicate data to reducethe storage consumed.Windows Server 2012 R216

Enable UsersStorage TieringEnables storage volumes that are a mix of multiple disksWindows Server 2012 R2of different speeds. The operating system automaticallyoptimizes the location of data in the volume so that the mostfrequently accessed data is on the fastest disks.RemoteAppDisplays the correct thumbnail on the task bar instead ofusing generic icons. Moving a window drags the wholewindow, not just a wireframe. Transparent sections ofRemoteApp windows render correctly.Windows Server 2012 R2Quick ReconnectReconnects disconnected sessions much faster than inearlier versions.Windows Server 2012 R2Dynamic ResolutionChangeEnables full-screen remote desktop sessions to automaticallyresize to account for resolution changes on the endpointwithout requiring the user to disconnect and reconnect.Windows Server 2012 R2Codec and DisplayImprovementsDelivers the best poss

The Enterprise Mobility Suite is also the most cost-effective way to acquire the included cloud services: Microsoft Azure Active Directory Premium for hybrid identity management Microsoft Intune for mobile device and application management Microsoft Azure Rights Management Services for information protection

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