International Student Guide - Carleton University

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International Student GuideYour guide to a successful transition to universitycarleton.ca/isso

Welcome to yournew homeWelcome to Carleton University! You are about to embark on an exciting newadventure that will change your life. University study, a new country andcreating a new community of friends provides an amazing opportunity forexpanding horizons and personal experiences. I am committed to facilitatingyour transition to Carleton University and to ensuring your experience atCarleton is rewarding.This time in your life can be incredibly exciting and can also be challenging.The International Student Services Office (ISSO) is here to support youthrough your experience at Carleton University and in Canada. We offer awelcoming and friendly environment to respond to your questions and needs.This guide for international students is a great starting point to provideinformation on your new home and your new experiences at CarletonUniversity. In addition, the Arrive.Survive.Thrive transition guide thatwas included in your registration package will support your transition touniversity life.Our Carleton Complete program includes the above mentioned services andmore—everything from supporting your academic success to ensuring youparticipate in meaningful activities outside of the classroom. And “yourcomplete calendar” will keep you on track through the year by providing youwith month-by-month information and reminders to help you succeed.You can join the Carleton Complete program and find out more about how wesupport students by visiting carleton.ca/students. Stay up-to-date by makingthis your homepage and checking it often.Our international community at Carleton offers an environment to shareand learn from each other. We welcome you to ask questions, to speak yourmind and encourage you to offer input as well as to participate in many ofthe activities we offer. Your friends and family are welcome to join us bydropping by the ISSO office or participating in any of our events.On behalf of the ISSO staff, as well as all student support services, we wishyou the very best.Suzanne BlanchardAssociate Vice-President (Students and Enrolment) and University Registrar2carleton.ca/isso

What’sinside4ServicesavailableAcademic successto you24l bridgesraCrossing cultuServices for international andexchange students5Health insurance and care5Safety and Security6Academic success8Crossing cultural bridges10Canada and Ottawa12Visas and working14Housing opportunities16Managing your finances17Know your rights and responsibilities8Canadaand Ottawa103

Services for internationaland exchange studentsThe International Student Services Office (ISSO) centralizes allservices for registered international students and administersexchange programs for outgoing and incoming students.The ISSO staff provide a friendly environment to respond toquestions, host programs, and work as official representativesfor visas, study and work permits advising and UHIPadministration. Our aim is to create global engagement andinternational opportunities for the entire Carleton community.We liaise with students, faculty, staff, the Ottawa community,and international education organizations on behalf ofCarleton international student initiatives.Take advantage of the services at Carleton University thatare specifically geared towards international and exchangestudents. These services include: Inter-cultural education programs;Exchange program administration;Administration of University Health Insurance Plan (UHIP);Canadian visa, study and work permit support;Orientation/pre-departure/re-entry programs;Individual advising;Confidential counselling; andSocial events and activities in Ottawa and the surroundingarea.Staff can be reached at:International Student Services Office128 University CentreTel: 613-520-6600Fax: 613-520-3419Email: isso@carleton.ca; exchange@carleton.caWebsite: carleton.ca/issoProgramming for international andexchange studentsOrientationThe international student experience at Carleton beginswith orientation. The International Student Services Officeprovides a comprehensive orientation program to help allinternational and exchange students transition to life inOttawa and at Carleton. Throughout orientation week studentsreceive important resources to assist them as they begin theiruniversity career. Additionally, students have the opportunityto connect socially through programs like Experience OttawaDay, an opportunity to get to know the City of Ottawa, andother orientation and welcome events.4carleton.ca/issoI-StartThe I-Start Program provides a form of peer support toincoming first-year international students. The goal of theprogram is to aid the transition of international students toCarleton, to Ottawa and to Canada. International studentswho sign up for this program will be matched with an I-Startmentor, an upper-year Carleton University student committedto assisting new international students as they adjust to theirnew home at Carleton.E-newsletterThroughout the year, the ISSO communicates with theinternational student community through bi-weekly updates,which students receive in their Carleton University Connectemail accounts. These updates provide students with the mostup-to-date immigration and health insurance information(UHIP), while also providing details on upcoming events,programs, campus news and any other information of interestto the community.Language Exchange ProgramThe Language Exchange Program matches students witha peer to exchange language skills. This program is ideal forstudents looking to improve their English proficiency, or learna new language, in a stress-free and social setting.WorkshopsInternational students can also expect that the ISSO, inpartnership with other departments and agencies, will offera variety of workshops, meant to compliment students’academic experience. Workshop topics include employment andimmigration information sessions.Cultural eventsWhile at Carleton, international and exchange studentshave the opportunity to participate in different Canadianexperiences, of which visiting a Canadian maple farm, skiing,and celebrating Canadian holidays, are all very popular.Through these experiences, students learn first-hand aboutCanada’s culture, history and traditions.Additionally, the ISSO is committed to facilitating eventsand programming that promotes and celebrates the diversityof the Carleton campus. For this purpose, the ISSO worksclosely with the international student community to introducecultural days and programs that include talent shows,potlucks, a yearly photo competition, and other cultural andinternational events.For more information on the events and programs offeredthrough the ISSO visit: carleton.ca/isso.

Health insurance and careSafety and securityThe University Health Insurance Plan, commonly knownas UHIP, is a mandatory health insurance plan for allinternational students enrolled in a degree program at CarletonUniversity, their dependents (if applicable), exchange students,and international special students as well as new permanentresidents who are not yet covered by the Ontario HealthInsurance Plan (OHIP).Calling 911 from any phone will alert the police, ambulanceand firefighters to an emergency. This number should be usedfor real emergencies only.UHIP is a basic and primary health care plan and it covers anumber of services such as: 1.hospital services such as emergency room services,non-emergency hospitalization etc.2.physician’s services, for example, annual healthexamination, diagnosis and treatment of illness andinjuries, care related to pregnancy etc.3.miscellaneous services, for example, diagnostic and x-rayservices, vaccinations, emergency ambulances, etc.Students should visit the ISSO within the first few weeks ofclass to pick up their proof of coverage card. Should you need togo to the doctor or hospital, you will need to provide them withproof of coverage.Note that UHIP does not cover dental costs or medication.Extended health coverage for drug, accident and dentalis available through the Carleton University Students’Association (CUSA). Students should contact CUSA fordetails on the Accident, Dental and Drug Plan or visit:cusaonline.com/health plan.html.Students who will be enrolling dependents (spouse and/or children) in UHIP should do so within 30 days of theirarrival in Canada. If you enroll your family members morethan 30 days after they arrive in Canada, you must pay a lateapplication fee of 500, PLUS premiums retroactive to theirarrival date. In order to enroll dependents you must visit theISSO in person.For further information on rates, coverage and to obtain claimforms, visit: uhip.ca.Health care on campus is available at Health and CounsellingServices (HCS) for students. You can find out more, includinghow to book an appointment, on the HCS website at:carleton.ca/health. For spouses and children, please visitHealth Services at the University of Ottawa. There are alsoa number of walk-in clinics, medical centres and hospitalsaround the city however, students should be aware thatthey may have to pay additional fees at some of these offcampus clinics. For a list of recommended clinics f you are on campus and have an emergency, you should dial: 613-520-4444 from a cell or for free from any Bell Canadapayphone or4444 when calling on a campus phoneIn addition, students can use the red telephones located inbuilding lobbies, corridors, computer labs, and parking garagesor the blue light exterior emergency phones located outside onthe campus grounds, parking garages and the tunnel system tocontact University Safety in an emergency.Other important phone numbers include: Ottawa PoliceServices (non-life threatening emergency), 613-230-6211 and toreport theft, property damage, missing person or stolen vehicleand other non-emergencies call 613-236-1222 ext. 7300.HOTTIPSUse all of the student support services available to youat Carleton University to help you achieve your academicand personal goals. carleton.ca/studentsThere are a number of student groups that you might beinterested in joining, including: Carleton University Students’ Association (CUSA)cusaonline.comInternational Students’ Centre (ISC)carleton.ca/iscCarleton University Exchange Club (CueX)cuexchangeclub.googlepages.comActivate your MyCarleton email account online at:portal.carleton.ca. This is the best way to stay informedabout on-campus opportunities, dates and deadlines,student services, events, and other important information.Stay fit and have fun at Carleton’s athletics facilities.Find out more at: carleton.ca/athletics.5

AcademicsuccessUniversity life is an adjustment in itself, but the transitioncan be more difficult for an international student. The needto adjust to university life and a new country, differentacademic rules, a different culture and language and learningexpectations, can be an overwhelming experience.At Carleton University, we want you to experience success.Our student support services provide programs and servicesto promote learning and development and enhance the studentexperience. Undergraduate students can take advantage ofthe services under the Office of the Associate Vice-President(Students and Enrolment), including: Awards and Financial AidCareer Development and Co-operative EducationStudent Experience OfficeHealth and Counselling ServicesInternational Student Services OfficePaul Menton Centre for Students with DisabilitiesStudent Academic Success Centre andLearning Support ServicesStudent AffairsUndergraduate Recruitment Office and Admissions Services(Undergraduate)University Registrar’s Office (undergraduate)Use the chart at the back of this guide as a reference tothe many student services on campus. Find out more at:carleton.ca/students.Professors, instructors and teachingassistantsThe academic approach to classroom learning in Canada isvery participative. Students are encouraged to put up theirhands in class, ask questions, discuss issues, and even disagreewith the instructors. Some courses have Teaching Assistants(TAs) who assist the instructor in marking papers, leadingdiscussion groups, and answering questions. Both instructorsand TAs have weekly office hours when they are available. Youare encouraged to use this time to meet and ask any questionsyou have. If this time conflicts with one of your classes, ask tomake an appointment. Feel free at any time to discuss coursematerial, lectures, and assignments with your instructors.Speaking to an instructor can be intimidating, especially if itconcerns a mark, however, if you get to know your instructor,this task will become easier.Academic integrity and plagiarismAcademic integrity is based on the principles of honesty,trust, respect, fairness and responsibility. Carleton Universitydemands academic integrity from all its members. Academicdishonesty, in whatever form, is destructive to the values ofthe university, and risks harming the university’s reputation6carleton.ca/issoas a place of learning and innovation. Furthermore, it is unfairand discouraging to those students who pursue their studieshonestly.Examples of violations of academic integrity include cheatingon exams or assignments, disrupting classroom activities orperiods of instruction, and plagiarism.Plagiarism is the use of someone else’s ideas or words withoutgiving proper credit. It is a very serious academic offence. Asa university student in Canada, you are expected to use yourown critical and analytical skills in developing academicarguments and writing ideas. When using someone’s ideas,theories or work, ensure that you cite the author appropriately.There can be a fine line between collaborating on assignmentsand plagiarism, so if you are in doubt, speak to yourinstructor or TA. You can also find out more about plagiarismby attending workshops offered through Learning SupportServices.Examples of plagiarism include: Failing to acknowledge sources through the use of propercitations when using another’s works and/or failing to usequotation marks.Submitting any work written, in whole or in part, bysomeone else.Submitting a computer program developed in whole or inpart by someone else, with or without modifications, asone’s own.Using ideas or material without appropriateacknowledgment in any academic assignment.Using another’s data or research findings.The following list includes, but is not limited to, examples ofsanctions that may be used independently or in combination,depending on the details of the academic integrity violation: a written reprimand;a grade of zero, a failure, or a reduced grade for the piece ofacademic work;withdrawal from course(s);suspension from a program of study.Repeat or multiple violations will increase the sanction.For more information on academic integrity students can viewthe Academic Integrity Policy on the Student Affairs website nglish as a Second LanguageinstructionThe School of Linguistics and Applied Language Studies(SLALS) offers the Foundation Program (credit ESL courses)for students who were admitted with an ESL requirement. Theprogram lets them start their studies at Carleton and developacademic language and study skills at the same time.For more information contact:School of Linguistics and Applied Language Studies (SLALS)215 Paterson HallTel: 613-520-6612Website: carleton.ca/slals

HOTTIPSFor information on university regulations, the academiccalendar, programs and courses view the undergraduatecalendar at: carleton.ca/calendars/ugrad/current.Keep track of your education by seeing an academicadvisor on a regular basis to ensure you are fulfillingthe requirements of your program. Address academicproblems early in order to be able to find solutions.carleton.ca/sascIf you need support at any stage of the essay-writingprocess, book an appointment with the Writing TutorialServices. carleton.ca/wtsThere are particular essay-writing styles dependingon your program, including how you are expected toreference books, theories, and ideas. Most departmentsprovide essay-writing guides, but it is worth investingin a comprehensive guide to documentation, preparingbibliographies and writing styles.For study skills workshops and other learningstrategies support programs visit Learning SupportServices. carleton.ca/lsshrself witrize youFamilia.ycpoliintegrityemicn’s acadCarletoTake a free tour of the Library to find out about LibraryServices. www.library.carleton.caDiandthird- rayear bi ol ogy studentable. Being anve been remark e diff icultyhantolearCyears ate would be somT he last threet I thought ther tudent Ser vices O ff icendeustalniointernatational Sever the Internth transition.adjusting; how to allow me to make a smoole(ISSO) was abssible anded whenever polvvoinetglds to of fer. Idents shouices Carleton ha to the ISSOrvIncoming stuseyanmevisitse of thtake advantag every student make regular ies that areitatunthrtdpoenous oprecommte with the vari ovide you with knowledge .datopupeekandallycan prosper academicem. T he ISSOavailable to th valuable and allow you to printhat will proveInternationalties including make newvitiacdantsyou tond evenBe sure to at te tion because they will allowmesicknesstahoeenrimOcoternStudens and ovioattusiaries on campus,iletfriends in sim e amount of clubs and socithtogether. With mething for everyone.sosaywthere is aleat place forind as it is a grmenopanha witCome to Ottaw e, experience and discover.orplextotsnstude7

Crossingcultural bridgesand concerns. Some symptoms typical of culture shock are: Your first weeks at Carleton will be ones of adjustment and youmay experience culture shock. As an international student, thiscan be even more profound as there are many other issues thatarise when you enter a new culture, environment and learningsystem in addition to the “regular” issues that all new studentsexperience. Experiencing subtle or obvious differences invalues and communication can be stressful. The people youpass may smile, say, “Hello, how are you?” and keep walkingpast you. Public transportation may be different from backhome. People might not know where your country is located.What have you gotten yourself into?The experience of culture shock is often divided into thefour phases below. However, it is important to note that theexperience is not the same for everyone. Some students mayexperience profound disappointment in the early stages ofliving in their new environment only to discover that theylove it here in Canada. Others may love it immediately only todiscover later that the experience is not all that they thoughtit would be. Given this, it is very important to be in tunewith how you are feeling as some of what you experiencemay be typical of cultural adjustment. Sometimes though,cultural adjustments may require confidential, supportive andprofessional counselling. It is important that you know thedifference and seek assistance when necessary. DepressionFeeling anxious and worriedAnger and irritabilityWithdrawal from people who are different from youExtreme homesicknessOvereating or loss of appetiteSleeping difficultiesInability to work or study effectivelyIf you have an ongoing health condition, please bring aletter (translated into English) from your medical doctor,psychologist or psychiatrist stating the diagnosis, asummary of the treatment you require, and your currentmedications. If you are taking psychiatric prescriptionmedication, remember to bring enough for the academicyear.HOTTIPSExperiencing culture shock is common and there areways to manage it until you get used to being away fromyour country and culture and adjusted to life in Canada. The four phases of culture shock1.Honeymoon: Everything is great, nothing is wrong, andyou are having a wonderful time.2.Shock/anxiety: There are so many differences in thiscountry that you don’t know how to deal with them. Youdidn’t think things would be like this. This experience caneither cause you to withdraw from the experience, whichcan lead to serious adjustment issues, or to find a way tobalance or negotiate the new differences.3.Negotiation: You learn to deal with the problems anddifferences that are surfacing and try to integrate themwith your own beliefs.4.Acceptance: You are able to live well in the environmentwith the differences you are experiencing.Symptoms of culture shockAs you adjust to life in Canada, you may experience changesthat you will want to talk to someone about. Having cultureshock does not necessarily mean that you have every symptomon the list below, but you may have a few at different times ofthe year. If you feel that any of these conditions are interferingwith your ability to function, you are strongly encouraged toseek help. An International Student Counsellor is available toassist you in working through personal and emotional issues8carleton.ca/isso Experience life in Canada. Visit public places, suchas shopping malls, museums, or sporting events. Youwill be able to watch and learn more about Canadiansociety and customs. Ottawa boasts many funfestivals and opportunities to explore the city.Get involved in campus life! There are many clubsand societies on campus that bring studentsof diverse backgrounds together with commoninterests. This is a great way to build yourfriendship network. You can also get involved in thevarious activities offered by the ISSO to meet otherinternational students who most likely share thesame culture as you. Sharing experiences can helpyou adjust to the environment and get acquaintedwith what is happening on campus.Take advantage of on campus recreation andathletics facilities. carleton.ca/athleticsVolunteer! This is a great way to find out more aboutCanada and meet new people. Feel free to volunteerwith the ISSO as a starting point.Be patient and give yourself time to adjust to yournew environment. Remind yourself this is notpermanent. If you continue to experience cultureshock, book an appointment with the InternationalStudent Counsellor.Health and Counselling Services2600 Carleton Technology and Training CentreTel: 613-520-6674Email: hcs@carleton.caWebsite: carleton.ca/health

Life in Canada: Cultural differencesAs an international student, you may notice some subtledifferences between Canadian customs and those of yourcountry. Below is a list of some common traits that you maynotice during your daily activities. If, for any reason, you feeluncomfortable, you can speak to the International StudentCounsellor or share your concerns with other students withwhom you are comfortable.Friendship: Most people you will come in contact with willbe friendly; however international students often remark thatwhile Canadians are “polite”, they can appear to be distant orcold. A good way to start a conversation with a Canadian canbe to talk about the weather since it is seen as an importantaspect of Canadian society. This probably sounds strange, butthe longer you’re here, the more sense it will make.Dating: Dating is developing a romantic relationship withsomeone. Dating is common among students; however, no onecan force you to date or go out with him/her against your will.Also, going on a date does not mean consenting to have sex;it just means that you are interested in spending time withthe person. Dating between consensual adults of the samesex is also a right that is respected and protected in Canada.Friendships between people of the opposite sex are commonand does not mean they are dating, it is important to respectthis boundary where it exists. Rather than assume that you arein a relationship or that one has consented to an act, alwaysask questions for clarifications. Be aware that no means no. Ifsomeone is not interested in having a sexual relationship withyou, pursuing it could have serious legal consequences such assexual harassment or assault charges.Greetings: It is customary to shake hands when beingintroduced. Most Canadians do not often kiss or hug whengreeting friends. People usually stand at least an arms lengthaway from a person with whom they are talking.Time: Many Canadians place a high priority on being punctual(on time). If you say you will be somewhere at a certain time,the expectation is that you will. More importantly, whenan assignment is due on a certain date, you must hand it in;handing in late papers is rarely permitted. Late papers oftenhave a percentage of the marks removed from the final grade.Discuss with your professor or T.A. in case of an extraordinarycircumstance.Communication (verbal and non-verbal): Depending on thesituation, communication is often very informal. If you areunsure for example, about how to address someone senior, itis best to use Professor, Mr., Mrs., or Ms. First names are thecommon form of address but feel free to address a person bywhatever name he/she tells you. It is always better to resolvedisputes than to hold them in. Canadians usually speak theirminds and talk about problems in the open. Making amends isan important part of developing long-lasting relationships. Itis acceptable and welcomed to ask for clarification or to slowdown the pace of speech if there is something you do not fullyunderstand. It is important to remember that Canadians comefrom all over the world and are comfortable with people ofdiverse cultural backgrounds.It cancount be overwhry and try elming to cenviroto seome fnttrodon’ t ment, butcome le in a diff m anotherbe afweraid of ask ith an ope rentThe Ining quemSstions ind andopport SO orient.ationun ity tprstudeo meent othe ovided meprese ts and apprecia r interna with thent attiote thCarlee dive nalton.rsityalrHaide ar electricethird-yengineering9

Canadaand OttawaCanada is often described as a land of diversity, both in itslandscape and in its population. With mountainous regions,flat plains, large bodies of water and arctic tundra, a tripacross Canada is like a trip around the world. Canada is thesecond-largest country in the world, covering six time zones.Yet Canada has a population of 33 million, a relatively smallnumber compared to many other countries. Canada has 10provinces and three territories: British Columbia, Alberta,Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick,Prince Edward Island, Nova Scotia, Newfoundland andLabrador, Yukon, Northwest Territories, and Nunavut.Ottawa is the host to many festivals and events held yearround. Winterlude is a major celebration of our Canadianwinter in February. Ottawa is transformed into a winterwonderland, with snow and ice sculptures, outdoor activitiesand the longest skating rink in the world on the frozen RideauCanal. The Canadian Tulip Festival celebrates the arrival ofspring in the month of May. Summer in Ottawa brings variousmusic festivals and outdoor events. July 1, Canada Day, is anenormous celebration of our country, with thousands flockingto Parliament Hill to see and hear well-known Canadianperformers, street artists, and a magnificent fireworks display.Ottawa is just a five-hour drive east of Toronto and a two-hourdrive west of Montreal, two of Canada’s largest cities.Ottawa weatherFor many of you, this will be your first experience in a northernclimate. It’s no surprise to us that one of the first things newinternational students want to know about is winter. However,the beauty of this climate is that we have four distinct seasons,winter being only one of them. Because of our four-seasoncycle, you must be prepared with the proper clothing requiredfor all types of weather. TakeaBuild free publicingstour. of the ParliamentThe City of Ottawa and the NationalCapital Region (NCR)Ottawa is Canada’s capital and is the home of the federalgovernment and many embassies and high commissions fromaround the world. The Senate, the House of Commons, and theLibrary of Parliament are housed in the Parliament Buildings,located downtown on Parliament Hill. The NCR consists of alarge area at the junction of the Ottawa, Rideau, and Gatineaurivers, along the Ontario and Quebec provincial border. Thepopulation of the region is about one million.Ottawa has many sites to celebrate heritage, culture, and art,making it a popular tourist destination. Visiting these sites canbe both an educational and an aesthetic experience. You canfind out more about Ottawa tourism at: ottawatourism.ca.10 carleton.ca/isso Fall (September-November): Fall, also known as autumn,arrives in September and October, at the beginning of theacademic year. It is one of the most beautiful times of theyear to be in Canada. As the seasons change, the leaves onthe trees become vibrant and colourful. A popular activityin the autumn is to go out and see the “colours,” especiallyin places like Gatineau Park where the landscape is filledwith the oranges, reds, and yellows of the changing leaves.It is not too cool and not too hot; the days can be very warmand the evenings are generally cool.Winter (November-March): The winter begins in lateNovember and lasts until the end of March. The firstsnowfall starts at the end of November and wintertemperatures are between -10 C and -6 C, but it can dropas low as -34 C or rise to 6 C. It can be very cold, withlots of snow and ice. Do not let the sun deceive you—thesunniest days are often the coldest! The Canadian winterwill probably be the biggest shock for most of you, but donot let the cold keep you locked inside. An important wintersurvival tip is to always check the weather forecast beforegoing outside. Remember to calculate the wind chill!Spring (April-May): Most people look forward to thespring, when the snow starts to melt and the first flowersappear. Spring starts in April with moderate temperaturesand heavy rainfall. The temperature is still cool so it is bestto keep an umbrella and a light jacket with you. Spring isgenerally a very short season and before you know it

International Students' Centre (ISC) carleton.ca/isc Carleton University Exchange Club (CueX) cuexchangeclub.googlepages.com Activate your MyCarleton email account online at: portal.carleton.ca. This is the best way to stay informed about on-campus opportunities, dates and deadlines, student services, events, and other important information.

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