Top 5 Reasons Salesforce Customers Are Switching To Zendesk

Top 5 reasonsSalesforce customersare switchingto ZendeskTop 5 reasons Salesforce customers are switching to Zendesk1

The world is changingrapidly, and companies arerethinking how they operateand the tools they use.Cost optimization. Improving customerexperience. Becoming more agile. No matterthe size or shape of your business, this newdistributed world requires more modern, digitalways of engaging with customers.A growing number of service organizationsusing Salesforce are switching to Zendeskto gain agility and innovation where theyneed it, at the critical front lines of customerexperience—their service organization.Top 5 reasons Salesforce customers are switching to Zendesk2

01A service-first company,delivering superiormodern experiencesCustomer experiences mattered beforeCOVID-19. But as both customers andworkforces become more digital anddistributed, experiences matter more than ever.That's where Zendesk's roots as a service-firstcompany separate us from the competition. Wedeliver unsurpassed customer support andagent experiences, built on best practices,without the baggage of a legacy system.Zendesk is powerful enough for the mostinnovative organizations, but also easyenough that it enables the agility yourorganization requires. That’s why Slack,Uber, and Stanley Black & Decker trust usto power their customer experiences.LendingClub is committed tousing technology to drive superiorborrower experiences [withZendesk] we can just go in andchange something right away. It’sfast, immediate, and useful.Andrew JensenDirector, Payment SolutionsTop 5 reasons Salesforce customers are switching to Zendesk3

02Lower total costof ownershipZendesk is fast and easy to implement, nomatter the size or complexity of yourorganization. And unlike Salesforce, weinclude all the key elements of a greatcustomer service experience—self-service,secure data storage, advanced support, anextensive knowledge base—from day one. Nohidden fees or charges, period. Pricing isright-sized for your company, and you won’tget automatic price increases.Zendesk also has lower admin requirementsthan Salesforce. Customers who haveswitched are saving significantly onadministration because they don’t needspecially trained and certified, six-figureadministrators. And long, difficult projects thatrequire significant IT support are a thing ofthe past. Zendesk provides point and clickconfiguration, built-in best practices, excellentdocumentation, and responsive support tohelp your organization make the changes itneeds, fast.Top 5 reasons Salesforce customers are switching to ZendeskReal customer TCO results:First Utility saved 2Mpounds annuallyMediaocean saved 100k annuallyafter switching backto ZendeskCompanies switching to Zendesksee average savings of:MaintenanceLicenses4

03Built for speedand agilityWith rising customer expectations and rapidlychanging situations, businesses need tools thathelp them move fast. Zendesk’s open, modernand flexible platform enables Salesforcecustomers that switch to Zendesk to get up andrunning quickly. From there, implementingchanges, new features, and workflows is assimple as point and click.Zendesk provides a unique balance of bestpractices, flexibility, and innovation. We offerout-of-the-box best practices for CSAT andself-service, AI and mobile innovations, andpowerful analytics. With Zendesk’s userfriendly interface, your agents are able todedicate their time to servicing customersand improving service instead of switchingscreens and systems to find answers.Zendesk products have allowed usto deliver better support to all ourclients. The agility with which we canimplement new features and workflowsis a key element to our success.Dan RossOperations ManagerTop 5 reasons Salesforce customers are switching to Zendesk5

04Gaining a trusted,strategic partnerZendesk is focused on supporting you before and after your purchase, so you canbe more successful and better serve your customers. We’ve partnered with morethan 160,000 customers and have successfully completed thousands of professionalservice engagements. Zendesk Professional Services provides the people,commitment, and expertise to get you there, including:Integrating Zendesk with your enterprisetech stack to modernize and personalizecustomer experiences across channels.Providing deep, ongoing expertiseand guidance to help manage big,critical changes and efficiently reducerisks and missteps.Supporting broadly distributedteams—agents, admins, and developersalike—with tailored technical andbusiness guidance, 24x7.Sharing best practices in areaslike CX-centric operating model,platform governance, architecture,and data integration.Improving CX and scaling Zendesk asan enterprise platform through successplanning and roadmap creation.Top 5 reasons Salesforce customers are switching to ZendeskIt [is] a greatcollaboration andwe’ve continued to buildon that. Every time Iturned around, Zendeskwas working with myteam, teaching us andhelping us grow.”Kelly DeesVice President of Global Customer Experience for FluidManagement, Material Handling, and Power Tools (FMT)6

05Switching is easierthan you thinkZendesk can rapidly mirror what you are doingwith Salesforce to get you up and runningimmediately. Or, if you don’t want to moveeverything immediately, use Zendesk’s provenapproach of starting small and smoothly scalingup at your own pace. We’ll work with you tomap your overall business goals and help planand execute your migration roadmap.insights and enables nimble, rapid responses.Our customers often tell us our integration issuperior to what they had with Salesforceitself. During your Salesforce migration andintegration, our team will be by your side everystep of the way—from planning your migrationto actually making it happen—we help guide,and even do the heavy lifting for you.Zendesk’s Salesforce integration closes theloop between your Sales and Support teams.This ensures a valuable layer of customerWe went live without a hitch. That wasabove and beyond expectations. As afellow software company, we expectthere to be a few challenges. Butthis was a seamless process.”Stephanie DormanSenior Vice President, Client ServicesTop 5 reasons Salesforce customers are switching to Zendesk7

More companies than ever are switching fromSalesforce to Zendesk. Those switching are able toreduce their total cost of ownership, become moreagile, and ultimately increase customer satisfactionand loyalty. Zendesk is the leading digital servicesolution, with a proven track record of world-classcustomer support and strategic partnership.You, your colleagues, and your customers deservebetter than Salesforce. It’s time to upgrade yourservice delivery.What are youwaiting for?Top 5 reasons Salesforce customers are switching to Zendesk8

Get the tools you needto improve your CXMaking the switch is much easier than you may think. The Zendesk team ishere to support you every step of the way. We have helped othercompanies switch and we can help you evaluate your reasons to switch.Contact us to find out how to get started.Get started here:zendesk.com/contact/Top 5 reasons Salesforce customers are switching to Zendesk9

Top 5 reasons Salesforce customers are switching to Zendesk 4 Zendesk is fast and easy to implement, no matter the size or complexity of your organization. And unlike Salesforce, we include all the key elements of a great customer service experience—self-service, secure data storage, advanced support, an extensive knowledge base—from day .