IBM Cognos Business Intelligence

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IBM Cognos Business IntelligenceVersion 10.1.0Installation and Configuration Guide

Product InformationThis document applies to IBM Cognos Business Intelligence Version 10.1.0 and may also apply to subsequent releases. To check for newer versionsof this document, visit the IBM Cognos Information Centers r0m0/index.jsp).CopyrightLicensed Materials - Property of IBM Copyright IBM Corp. 2005, 2010.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.IBM, the IBM logo, ibm.com, Impromptu, PowerPlay, ReportNet, TM1, and Cognos are trademarks or registered trademarks of InternationalBusiness Machines Corp., in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies.A current list of IBM trademarks is available on the Web at www.ibm.com/legal/copytrade.shtml.Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated inthe United States, and/or other countries.Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentiumare trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.UNIX is a registered trademark of The Open Group in the United States and other countries.Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Table of ContentsIntroduction15Part 1: IBM Cognos Business IntelligenceChapter 1: What’s New?19New Features in Version 10.1.0 19Dynamic Query Mode 19Collaboration Using IBM Cognos Business Insight 20Access to Software Development Kit Installation and Configuration Guide 20Changed Features in Version 10.1.0 21Default Installation Location and Web Alias 21Upgrade Manager is Renamed as Lifecycle Manager 21Index Search Capabilities are Native to IBM Cognos BI Server 21IBM Cognos Go! Dashboard is Merged with Features from IBM Cognos Viewer into OneUser Interface 21IBM Cognos Special Edition is Integrated with the IBM Cognos BI Server Products 22Enhanced Support for Authentication Using a RACF Provider 22Support for Informix Dynamic Server Database 22IBM Cognos Portal Services 22Secure Access When Monitoring System Metrics Externally 22Deprecated Features in Version 10.1.0 22Repository Control for Framework Manager Metadata 23Removed Features in Version 10.1.0 23Managing Memory for the IBM Cognos Service 23New Features in Version 8.4 23Additional Language Support 23Support for DB2 Universal Driver for Content Store, Metric Store, Notification, and LoggingDatabases 24DB2 on z/OS as Content Store, Logging, or Notification Database 24Support for IBM Cognos BI for Linux on System z 24Connecting to a Content Store, Logging, or Notification Database in Oracle for Linux onSystem Z 24Support for IPv6 IP Addresses 25IBM Cognos BI 64-bit Installations 25Support for 64-bit Application Servers 25Hide the Namespace from Users During Login 26Changed Features in Version 8.4 26Change in Version of Report Specification Namespace Affects Upgrade 26Installing Supplementary Language Documentation Required for Translated ProductDocumentation 26Default Connection to an IBM DB2 Content Store Replaces Microsoft SQL Server 26Composite Information Server is Replaced By IBM Cognos Virtual View Manager 27Java Runtime Environment Provided by IBM Replaces Sun Java Runtime Environment 27IBM Cognos BI for Microsoft Office Installation 27Licensed Materials – Property of IBM Copyright IBM Corp. 2005, 2010.3

Table of ContentsIBM Cognos Portal Services 27Multilingual Support for Microsoft Analysis Services Data Sources 27Deprecated Features in Version 8.4 28Support for DB2 JDBC Type 2 Driver for the Content Store, Metric Store, Notification,and Logging Databases on Linux , UNIX and Microsoft Windows Operating Systems(db2java.zip) 28Removed Features in Version 8.4 28Text-based User Interface for Installing and Uninstalling on UNIX and Linux 28Language Support for IBM Cognos BI User Interface Text and Messages Moved fromSupplementary Languages to IBM Cognos BI Server Installation 28New Features in Version 8.3 29IBM Cognos Transformer 29IBM Cognos Transformer Installation Download 29Series 7 IQD Bridge 29Archive Location Property 30Portal Services for Microsoft SharePoint 30Support for Windows Vista 30Changed Features in Version 8.3 30IBM Cognos BI for Microsoft Office 30Product Behavior After Upgrade 30Installing Transformer 31Configuring Transformer 31IBM Cognos BI Samples 31IBM Cognos BI Quick Tours 31Deprecated Features in Version 8.3 32Configuring Content Manager 32Configuring cogformat.xml: Notice of Intent to Change 32Removed Features in Version 8.3 32Smart Client Deployment for IBM Cognos BI for Microsoft Office 32Chapter 2: Components used by IBM Cognos Business Intelligence33Server components 33Web communication - gateway 33Application Tier Components 33Managing Application Data - Content Manager 35Optional server components 35Modeling components 36Other components 37Infrastructure components 37Part 2: Planning Your InstallationChapter 3: Distribution Options for IBM Cognos BI39Distributing IBM Cognos BI Server Components 39All Components on One Computer 40Gateways on Separate Computers 41Application Tier Components and Content Managers on Separate Computers 42IBM Cognos BI Products on the Same Computer 44Consolidate servers for Linux on System z 45Installing 64-bit Versions of IBM Cognos BI Products 454

Table of ContentsUsing Collaboration with IBM Cognos Business Insight 46Installation Options for Windows Modeling Components 53Firewall Considerations 53Distributing Framework Manager Components 55Distributing Transformer Components 55Distributing Metric Designer Components 57Distributing IBM Cognos BI Scorecarding Components 57All Components on One Computer 58Gateways on Separate Computers 59Application Tier Components and Content Managers on Separate Computers 60IBM Cognos BI Products on the Same Computer 61IBM Cognos BI with Other IBM Cognos Products 62IBM Cognos Products That Can Be Upgraded to IBM Cognos BI 62IBM Cognos Series 7 Products That Can Be Migrated to IBM Cognos BI 64IBM Cognos Products That Interoperate with IBM Cognos BI 65IBM Cognos Series 7 Content That Can Be Recreated in IBM Cognos BI 67Chapter 4: Preparing to Install69Review the Release Notes Before You Install 69Review Supported Environments 69Verify System Requirements 70Review the Default Port Settings for IBM Cognos Business Intelligence 72Guidelines for Creating the Content Store 73Suggested Settings for Creating the Content Store in DB2 on Linux, Windows and UNIX 74Suggested Settings for Creating the Content Store in DB2 on z/OS 77Suggested Settings for Creating the Content Store in Oracle 77Suggested Settings for Creating the Content Store in Microsoft SQL Server 78Suggested Settings for Creating the Content Store in the IBM Informix Dynamic ServerDatabase 79Suggested Settings for Creating the Content Store in Sybase 80Configure a User Account or Network Service Account for IBM Cognos Business Intelligence 81Setting Up Environment Variables on UNIX for the Metric Store 81Configure Web Browsers 83Part 3: Installation and ConfigurationChapter 5: Upgrading to IBM Cognos Business Intelligence87Planning the Upgrade 88Review the Documentation 90Recommendation - Assess Applications in the Source Environment 91Recommendation - Perform a Trial Upgrade 92Create the Test Environment 93Plan Your Deployment 93Create an Export Deployment Specification 95Copy the Deployment Specification to the Test Environment 97Include Configuration Objects in Import of Entire Content Store 98Import to the Test Environment 98Test the Deployed Content 99Recommendation - Test the Upgraded Content 100Moving to the Production Environment 101Installation and Configuration Guide 5

Table of ContentsMigrating from IBM Cognos Series 7 102Upgrading from ReportNet, Metrics Manager, or Earlier Versions of IBM Cognos BI 103Upgrade from an Earlier Version of IBM Cognos BI 107Upgrading a DB2 Content Store on a System z Operating System 112Upgrading Dashboards in IBM Cognos Business Insight 113Install or Upgrade Other Products 114Upgrading Using the Silent Configuration Option 114Migrate Apache Derby Databases to Cognos Content Database 115New Product, File, and Directory Names After Upgrade from ReportNet 116Upgrade ReportNet to IBM Cognos BI 118Set Up to Publish IBM Cognos Series 7 PowerCubes After Upgrade from ReportNet 123Manually Uninstall the ReportNet Service on Windows 124Upgrade Metrics Manager to IBM Cognos BI 125Run Multiple Versions or Instances of IBM Cognos BI at the Same Time 130Upgrading IBM Cognos for Microsoft Office 132Uninstalling previous versions of IBM Cognos for Microsoft Office products 132Installing IBM Cognos for Microsoft Office 133Upgrading Transformer Models and PowerCubes 134Prepare Models in IBM Cognos Series 7 Transformer 134Import Unsecured Models in IBM Cognos Transformer 135Upgrade an IBM Cognos Series 7 Secured PowerCube 135Chapter 6: Installing and Configuring IBM Cognos BI Components on One Computer139Install Server Components in Interactive Mode 140Install IBM Cognos BI Server Components 140Install IBM Cognos Metrics Manager 146Installing Fix Packs 146Create a Database for a DB2 Content Store on Linux Using a Script 149Create Tablespaces for a DB2 Content Store on z/OS 150Update the Java Environment 152JDBC Driver Options for Using DB2 Database as a Content Store 153Set Up Database Connectivity for the Content Store Database 154Database Connectivity for the Reporting Database 155Setting Up Reporting Connectivity 156Setting Up Reporting Connectivity for OLAP Data Sources to Use Dynamic Query Mode 156Start IBM Cognos Configuration 158Configure Environment Properties in IBM Cognos Configuration 159Enable Security 160Set Database Connection Properties for the Content Store 161Specify a Connection to a Mail Server Account 164Start the IBM Cognos services 165Configure the Web Server 166Test the Installation and Configuration 169Set Up the Data Source or Import Source Environment 169Create the Metric Store Database 172Set Up the Database Client for the Metric Store 176Create a Metric Package 177Uninstalling IBM Cognos BI 180Uninstall IBM Cognos Business Intelligence on UNIX or Linux 1816

Table of ContentsUninstall IBM Cognos Business Intelligence on Windows 181Uninstall Cognos Content Database 182Chapter 7: Installing IBM Cognos BI Server Components on Different Computers185Installation Sequence for Server Components 187Recommendation - Install and Configure the Basic Installation for Distributed Installations 187Install Server Components in Interactive Mode 188Installing and Configuring Content Manager 188Active and Standby Content Manager Components 190Install the Content Manager Components 191Install Cognos Content Database on a Separate Server 194Install Content Manager for IBM Cognos Metrics Manager 195Installing Fix Packs 195Create a Database for a DB2 Content Store on Linux Using a Script 198Create Tablespaces for a DB2 Content Store on z/OS 199Update the Java Environment 201Set Up Database Connectivity for the Content Store Database 202Start IBM Cognos Configuration 204Set Database Connection Properties for the Content Store 205Configure Environment Properties for Content Manager Computers 208Specify a Connection to a Mail Server Account 210Enable Security 211Start Content Manager 212Test the Content Manager Installation 212Installing and Configuring Application Tier Components 213Install the Application Tier Components 213Install Application Tier Components for IBM Cognos Metrics Manager 217Installing Fix Packs 217Set Up Database Connectivity for the Reporting Database 220Start IBM Cognos Configuration 223Configure Environment Properties for Application Tier Components Computers 224Start the Application Tier Components 225Test the Application Tier Components 226Configure Shared Resources for IBM Cognos Metrics Manager 226Create the Metric Store Database 227Manually Define the Deployment Location for Metric Studio 231Set Up the Database Client for the Metric Store 233Create a Metric Package 234Installing and Configuring the Gateway 237Install the Gateway Components 238Install the Gateway for IBM Cognos Metrics Manager 241Installing Fix Packs 241Start IBM Cognos Configuration 244Configure Environment and Security Properties for Gateway Computers 245Configure the Web Server 246Test the Gateway 249Uninstalling IBM Cognos BI 249Uninstall IBM Cognos Business Intelligence on UNIX or Linux 249Uninstall IBM Cognos Business Intelligence on Windows 250Installation and Configuration Guide 7

Table of ContentsUninstall Cognos Content Database 251Chapter 8: Install and Configure Modeling Tools for Reporting and Scorecarding253Installing and Configuring IBM Cognos Framework Manager 253Default Settings for Framework Manager 254Install Framework Manager 255Update the Java Environment 256Set Up the Data Source Environment for Framework Manager 257Configure Environment Properties for Framework Manager Computers 259Test the Installation and Configuration 262Installing and Configuring Metric Designer 262Default Settings for Metric Designer 263Install Metric Designer 264Set Up the Database Client for the Metric Store 265Configure Environment Properties for Metric Designer Computers 265Set Up the Import Source Environment for Metric Designer 267Test the Installation and Configuration 269Chapter 9: Install and Configure Optional Components271Installing and Configuring IBM Cognos Transformer 271Install IBM Cognos Transformer 272Default Settings for IBM Cognos Transformer 276Configure IBM Cognos Transformer Computers 276Set Up the Data Source Environment for Transformer 279Test the Installation and Configuration 281Samples 282The Great Outdoors Company Samples 282The Great Outdoors Group of Companies 283Employees 285Sales and Marketing 285Great Outdoors Database, Models, and Packages 286Install the IBM Cognos Business Intelligence Samples 288Setting Up the Samples 290Install Translated Product Documentation 317Install and Configure Additional Language Fonts 318Configure Support for Japanese Yen and Korean Won Characters 319Install Quick Tours Locally 320Configuring and Deploying IBM Cognos BI for Microsoft Office 320Copy IBM Cognos BI for Microsoft Office Client Files to a Central LAN Location 321Enable SSL Support for the HTTPS Interface to PowerPlay 321Enable Anonymous Access for PowerPlay 323Deploying IBM Cognos for Microsoft Office Client 323Part 4: Customizing IBM Cognos BI for Your EnvironmentChapter 10: Configuring IBM Cognos Components to Use an Authentication ProviderDisable Anonymous Access 326Restrict User Access to the Cognos Namespace 327Configuring IBM Cognos Components to Use Active Directory Server 327Configure an Active Directory Namespace 3288325

Table of ContentsMake Custom User Properties for Active Directory Available to IBM Cognos Components 329Enabling Secure Communication to the Active Directory Server 330Include or Exclude Domains Using Advanced Properties 331Enabling Single Signon Between Active Directory Server and IBM Cognos Components 332Configuring IBM Cognos to Use IBM Cognos Series 7 Namespace 333Configure an IBM Cognos Series 7 Namespace 333Enabling Secure Communication to the Directory Server Used by the IBM Cognos Series 7Namespace 334Enabling Single Signon Between IBM Cognos Series 7 and IBM Cognos 335IBM Cognos Series 7 Namespaces and the IBM Cognos Series 7 Trusted Signon Plug-in 335Configuring IBM Cognos to Use a Custom Authentication Provider 337Configure a Custom Authentication Namespace 338Hide the Namespace from Users During Login 338Configuring IBM Cognos Components to Use LDAP 339LDAP Mapping 339Configure an LDAP Namespace 340Configure an LDAP Namespace for Active Directory Server 342Configure an LDAP Namespace for IBM Directory Server 344Configure an LDAP Namespace for Novell Directory Server 346Configure an LDAP Namespace for Sun Java System Directory Server 348Make Custom User Properties for LDAP Available to IBM Cognos Components 351Enable Secure Communication to the LDAP Server 351Enabling Single Signon Between LDAP and IBM Cognos Components 353Replace Operation 353Configuring IBM Cognos Components to Use eTrust SiteMinder 354Configure a Netegrity SiteMinder Namespace 355Enabling Secure Communication to the eTrust SiteMinder User Directory 356Enable Single Signon Between eTrust SiteMinder and IBM Cognos 356Protecting the IBM Cognos Web Alias 357Hide the Namespace from Users During Login 357Configuring IBM Cognos Components to Use an NTLM Namespace 357Configure an NTLM Namespace 358Enable Single Signon Between NTLM and IBM Cognos Components 358Configuring IBM Cognos to Use a RACF Provider for Authentication 359Configuring a RACF Namespace 359Enabling Single Signon Between RACF and IBM Cognos 360Configuring IBM Cognos to Use SAP 361Configure an SAP Namespace 363Enable Single Signon Between SAP and IBM Cognos 364Delete an Authentication Provider 364Chapter 11: Configuration Options365Start IBM Cognos Configuration 366Changing Default Configuration Settings 366Change Default User and Password for Cognos Content Database 367Change a Port or URI Setting 369Configuring Cryptographic Settings 371Configure IBM Cognos Components to Use IBM Cognos Application Firewall 376Installation and Configuration Guide 9

Table of ContentsEncrypt Temporary File Properties 378Configure the Gateway to Use a Namespace 379Enable and Disable Services 379Configuring Fonts 380Considerations to Support Simplified Chinese 382Update the Registry Entries for Windows Font Links 383Change the Default Font for PDF Reports 383Configure Embedded Fonts for PDF Reports 384Saved Report Output 385Changing the Location of Temporary Report Output 386Change the Location of Map Charts for Report Studio 387Change the Notification Database 387Suggested Settings for Creating a DB2 Notification Database on z/OS 388Create Tablespaces for the DB2 Notification Database on z/OS 388Change the Connection Properties for the Notification Database 389Create a New Content Store Using Cognos Content Database 390Configuring the SSL Protocol 391Configure SSL for IBM Cognos Components 391Set Up Shared Trust Between IBM Cognos Servers and Other Servers 393Select and Rank Cipher Suites for SSL 394Enable SSL on the Web Server 395Configuring a Repository for Log Messages 396Guidelines for Creating a Logging Database 397Create Tablespaces for DB2 Logging Database on z/OS 398Set Up the Database Connectivity for the Logging Database 399Log Message Repositories 402Specify the Log Messages Repository 403Enabling User-specific Logging 407Changing Global Settings 409Customize Language Support to the User Interface 409Customizing Currency Support 410Customize Content Locale Support 411Map Content Locales 412Map Product Locales 414Customize the Server Time Zone 414Change Encoding for Email Messages 415Customize Cookie Settings 417Changing the Gateway 418Configure the Gateway for IBM Cognos Apache Web Server Module 418Configure the Servlet Gateway 424Change the IP Address Version 425Set Up Connections to Suppported UNIX or Linux ODBC Data Sources 426Configuring the Collaboration Discovery URI 428Configuring IBM Cognos Index Search 429Upgrading from a Previous Version of Index Search 429Enabling and Disabling Index Services in a Distributed Installation 430Scaling Index Search by Using Index Sharing 431Adding IBM OmniFind Enterprise Edition Search Functionality to IBM Cognos Applications 43210

Table of ContentsConfiguring IBM Cognos Business Insight 433Testing IBM Cognos Business Insight 433Configuring Access to IBM Cognos Business Insight or its Functions 433Configuring Supported MIME Types in Microsoft Internet Information Services 435Setting Up a Database for Human Tasks and Annotations 435Metric Objects in IBM Cognos Business Insight 436Configuring IBM Cognos Business Insight to Use Content from a TM1 Data Server 439Configuring IBM Cognos Business Insight to Access IBM Cognos TM1 Contributor 445Changing the Style of Report Objects in Dashboards 445Accessing the IBM Cognos Business Insight Samples 446Configure the Router to Test Dispatcher Availability 446Configuring IBM Cognos BI to Work with Other IBM Cognos Products 446Enable Scheduled Reports and Agents for IBM Cognos Planning Contributor DataSources 447Update File Location Properties on Windows Vista 447Configuring IBM Cognos Transformer 448Update Default Preferences for Windows Vista 449Add IBM Cognos Series 7 Data Sources to Transformer 450Create a Network Installation Location for Transformer Modelers 450Export Configuration Data for Transformer Modelers 451Deploying IBM Cognos Transformer for Modelers 452Chapter 12: Configuring Portal Services455Specify the Location of the Applications.xml File 455Configuring Security for Portal Services 456Disable Anonymous Access to IBM Cognos Components 456Enable Single Signon Using Shared Secret 457Enable Single Signon for SAP EP with the SAP Logon Ticket 462Enable Single Signon for SAP EP with User Mapping 463Enable Secure Communication Between SAP EP and IBM Cognos Components 464Enable Single Signon for WebSphere Portal Using the Application Server 464Enable Single Signon for Oracle WebCenter Interaction Portal Using Basic Authentication 465Enable Single Signon for Oracle WebCenter Interaction Portal Using SiteMinder 465Chapter 13: Configuring IBM Cognos BI for an Application Server other than Tomcat467Create a Separate JVM Instance 468Create Additional Profiles to Distribute IBM Cognos BI Components for Linux on System z 469Check the Setup of IBM Cognos Components 470Back Up Existing IBM Cognos Information 470Set Environment Variables 472Adjust the Default Connection Time-out for IBM Cognos BI 473Add User Role to Enable Single Signon Between IBM WebSphere Profiles 473Configure IBM Cognos Components to Run Within the Application Server 475Identifying the JDK for WebLogic 9 on AIX 477Change the Application Server Startup Script 477Configure Application Server Properties and Deploy IBM Cognos Components 479Enable SSL 486Configuring Web Communication 487Configure the Web Server 487Installation and Configuration Guide 11

Table of ContentsConfigure a Virtual Directory for SAP NetWeaver on Windows 489Unregister Dispatchers 490Import Content Store Data 490Upgrade to IBM Cognos BI in an Application Server Environment 490Upgrade from Metrics Manager to IBM Cognos BI in an Application Server Environment 491Chapter 14: Advanced Configuration Options493Changing the Version of Java Runtime Environment Used by IBM Cognos BI Components 493Back Up Existing IBM Cognos Information 493Update the Java Environment 495Import Content Store Data 496Configuring IBM Cognos BI Components to Use a Another Certificate Authority 496Generate Keys and Certificate Signing Requests 496Configure IBM Cognos BI Components to Run Within Another Certificate Authority 500Chapter 15: Setting Up an Unattended Installation and Configuration503Set Up an Unattended Installation 503Set Up an Unattended Configuration 506Set Up an Unattended Uninstallation 507Part 5: MaintenanceChapter 16: Performance Maintenance511System Performance Metrics 511Monitoring System Metrics Externally 511Enabling Only Services That are Required 512Tuning a DB2 Content Store 515Adjusting the Memory Resources for the IBM Cognos Service 516Tune Apache Tomcat Settings 516Increase the Request-handling Capacity for Cognos Content Database 517Improve Metric Store Database Performance 517Reduce Delivery Time for Reports in a Network 518Increase Asynchronous Timeout in High User Load Environments 518Part 6: AppendicesAppendix A: Manually Configuring IBM Cognos BI521Manually Configuring IBM Cognos BI on UNIX and Linux 521Manually Change Default Configuration Settings on UNIX and Linux Computers 522Manually Change the Global Settings on UNIX and Linux Computers 525Starting and Stopping IBM Cognos BI in Silent Mode on UNIX and Linux Computers 526Manually Create an IBM Cognos Application File 527Appendix B: Troubleshooting531Log Files 531Problems Starting IBM Cognos Business Intelligence 533CFG-ERR-0106 Error When Starting the IBM Cognos service in IBM Cognos Configuration 534Cryptographic Error When Starting IBM Cognos BI 535Unable to Start the IBM Cognos service Because the Port is Used by Another Process 536IBM Cognos service Does Not Start or Fails After Starting 53612

Table of ContentsIBM Cognos BI Server Fails to Start and Gives No Error Message 537IBM Cognos BI Server Not Available When Starting IBM Cognos BI 537Cannot Log On to a Namespace When Using IBM Cognos Connection 541IBM Cognos services Fail to Restart After a Network Outage 541No Warning That Installing a Later Version of IBM Cognos BI Will Automatically Updatethe Earlier Version of the Content Store 542Download of Resource Fails 542DB2 Returns SQL1224N Error When Connecting from AIX 542Content Manager Error When Starting IBM Cognos BI 542Content Manager Fails to Start or Takes a Long Time to Start 543DPR-ERR-2014 Error Displays in Log File on Content Manager Computer 544Non-ASCII Characters in Installation Directory Cause Run-time Errors 544Cannot Open an MS Cube or PowerCube 544The Page Cannot Be Found When Starting IBM Cognos BI in Windows 2003 545The Page Is Not Shown When Opening a Portal After Installing IBM Cognos BI 545DPR-ERR-2058 Error Displays in Web Browser When Starting IBM Cognos BI 545Report Studio Does Not Start 547DPR-ERR-2022 Error Displays in Web Browser When Starting IBM Cognos BI 548Corrupt Characters While Installing in Some Languages on Linux 548Unable to Download the cognos.xts File 548Application Server Startup Script Fails 549IBM Cognos BI Running under WebLogic Application Server on AIX Fails 549Deploying IBM Cognos BI to an Oracle Application Server or IBM WebSphere ApplicationServer Fails 549Unable to Deserialize Context Attribute Error When Deploying the p2pd.war File toWebLogic 550Error Displays After Upgrading IBM Cognos BI on a WebLogic Application Server 550Chinese, Japanese, or Korean Characters Are Different After Upgrade 550Accented or Double-Byte Characters May Not Display Correctly When Installing IBMCognos BI on Linux 551RSV-SRV-0066 A soap fault has been returned or RQP-DEF-0114 The user cancelled therequest Errors Display in High User Load Environments 551Problems Configuring IBM Cognos Business Intelligence 551Configuration Tool cogconfig.sh Return Values Are Not Compliant with ConventionalUNIX Return Values 552Run Database and Index Cleanup Scripts 552Error Trying to Encrypt Information When Saving Your Configuration 555Problems Generating Cryptographic Keys in IBM Cognos Configuration 556CAM-CRP-1315 Error When Saving Configuration 556CAM-CRP-0221 Error When Logging Into the Portal 557Manually Changing the Installation Directory Name Affects Installations Running Underan Application Server 557Configuration Data is Locked by Another Instance of IBM Cognos Configuration 558Unable to Exit a Tab Sequence When Using Keyboard-only Navigation in IBM CognosConfiguration 558Unable to Save Your Configuration 558Java Error When Starting IBM Cognos Configuration 559Cryptographic Error When Starting IBM Cognos Configuration 559Current Configuration Settings Are Not Applied to Your Computer 560Installation and Configuration Guide 13

Table of ContentsCM-CFG-029 Error When Trying to Save a Configuration That Specifies a Microsoft SQLServer Content Store 560DB2 Not Found Error for Linux on System z 560DPR-ERR-2079 When Content Manager Configured For Failover 561Importing a Large Content Store in Solaris using JRE 1.5 Fails 561Importing a Large Deployment in Windows Crashes the Java Virtual Machine 561Users are Prompted for Active Directory Credentials 562Font on UNIX Not Found When Starting IBM Cognos Configuration 562ESSBASEPATH Cannot Be Detected 562Query Fails When Using Oracle Essbase Server 563Group Membership is Missing From Active Directory Namespace 564Errors Displayed Deploying to Oracle 10G Application Server 565Page Cannot be Found Error Running Reports using IBM Cognos for Microsoft Office 565Error Initializing Oracle Content Store After Upgrade from ReportNet 565CGI Timeout Error While Connected to IBM Cognos BI Components Through a WebBrowser 565Servlet Class Fails to Load in WebLogic 566Desktop Icons or IBM Cognos Configuration Window Flicker on Windows 567Appendix C: Google OneBox Integration for IBM Cognos Business Intelligence569Configuring the IBM Cognos OneBox Components 570Installing and Configuring IBM Cognos OneBox Modules 571Creating a Map File for IBM Cognos OneBox Provider 571Customizing the Search Results for Google OneBox Integration 577Configuring Secure Authentication with Google OneBox for Enterprise 577Appendix D: Keyboard Shortcuts for the Installation WizardGlossaryIndex14581585579

IntroductionThis document is intended for use with IBM Cognos Business Intelligence. IBM Cognos BI is aWeb product with integrated reporting, analysis, scorecarding, and event management features.This guide contains instructions for installing, upgrading, configuring, and testing IBM Cognos BI,changing application servers, and setting up samples.AudienceTo use this guide, you should be familiar with reporting concepts scorecarding concepts database and data warehouse concepts security issues basic Windows and/or UNIX administration skills the existing server environment and security infrastructure in your organizationFindi

Migrating from IBM Cognos Series 7 102 Upgrading from ReportNet, Metrics Manager, or Earlier Versions of IBM Cognos BI 103 Upgrade from an Earlier Version of IBM Cognos BI 107 Upgrading a DB2 Content Store on a System z Operating System 112 Upgrading Dashboards in IBM Cognos Business Insight 113 Install or Upgrade Other Products 114 Upgrading Using the Silent Configuration Option 114

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