Fort Eustis Community Resource Guide - AF
UpdatedMarch 2016JOINT BASE LANGLEY-EUSTIS – FORT EUSTISCOMMUNITY RESOURCE GUIDEPublished for the Joint BaseLangley-Eustis Installation,U.S. Army Center for InitialMilitary Training (USACIMT),McDonald Army HealthCenter, 733D Mission SupportGroup, 128th Aviation Brigade,7th Transportation Brigade(Expeditionary), 93rd SignalBrigade, 597th TransportationBrigade, and TenantOrganizations. Proponent forthis document is the Joint BaseLangley-Eustis (JBLE)Community Health PromotionCouncil (CHPC). Contactinformation and updates:757-501-70xx or iah.d.scott.ctr@mail.milThe JBLE –Fort Eustis Community Resource Guide isposted on the JBLE website. Check it p
IntroductionJoint Base Langley-Eustis is committed to building a strong and healthy community thatsupports Military Service Members, Families, DA Civilians, and Retirees. The Joint BaseLangley-Eustis Community Resource Guide is a reference tool for contacting agenciesresponsible for providing Families assistance. Off-post agencies are occasionally listed toprovide a full range of resources available within the Langley-Eustis (or say NewportNews/Hampton) area.HOW THIS RESOURCE GUIDE IS ORGANIZEDThe Community Resource Guide is organized as a reference tool for individuals tocontact agencies that offer support in different areas. Please use the table of contents to identify atopic and locate available resources in the community. Each page/section is organized as follows:I.II.III.Topic listedPrimary staff agencies responsible for assistance in providing servicesAll services available with brief description, address and phone numberUNDERSTANDING INTERVENTIONS & PREVENTIONSAn intervention is an orchestrated attempt by one, or often, many people (usually Familyand friends) to get someone to seek professional help with an addiction or some kind oftraumatic event or crisis. The term intervention is most often used when the traumatic eventinvolves addiction to alcohol, drugs, suicidal ideations or other items.A prevention is a program of activities directed at improving general well-being andoften involving specific protection for selected purposes or diseases, such as immunization;while primary prevention is the avoidance of the onset of disease by behavior modification (e.g.limiting alcohol intake) or treatment (e.g. routing childhood immunization).NEWCOMERS ORIENTATIONIf you are new to Joint Base Langley-Eustis or you are returning after spending timeaway from the installation your first stop should be the Newcomers Orientation The RelocationReadiness Program has partnered with In-processing and conducts an over-all briefing of ACSservices to Soldiers and Family Members every other month starting in January at the Ft. EustisClub 1000-1130, date are on the ACS calendar. Free onsite childcare is provided; nopreregistration required. 6 weeks to 12 years in the summer, up to 5 years old during schoolmonths. The newcomers’ orientation is designed to welcome and inform newly arrived Soldiersand Family members of the many Family support services available on Joint Base LangleyEustis and surrounding communities. Soldiers and Families can visit many of the programsduring the orientation. For more information visit -33/relocation-readiness, additional information can be obtained from (757) 8782563. Offered to Soldiers, Family Members and DoD Civilians.Page 2 of 145
TABLE OF CONTENTSINTRODUCTION . 2NEWCOMER’S ORIENTATION . 2ABUSE AND NEGLECTALCOHOL AND SUBSTANCE ABUSE . 6CHILD RELATED ISSUES/ ABUSE . 7DOMESTIC VIOLENCE. 8SEXUAL ASSAULT/RAPE . 9CHILD/YOUTH SERVICESADOPTION . 9BABYSITTING/CPR TRAINING . 10CHILDCARE . 11CHILDREN: REARING/PARENTING SKILLS/MENTORING . 12SAFETY CAR SEAT SAFETY . 13SCHOOLS AND SCHOOL TRANSITION SUPPORT . 14SPECIAL NEEDS . 16YOUTH/TEEN PROGRAMS . 17COUNSELINGANGER MANAGEMENT .CAREER COUNSELING .CAREGIVER MENTAL HEALTH AND WELLBEING .CAREGIVER SUPPORT .CASUALTY ASSISTANCE .COMBAT STRESS .COUNSELING: CHILDREN/FAMILIES/MARITAL/INDIVIDUAL .CRISIS MANAGEMENT .DEATHS/GRIEF & LOSS .PASTORAL COUNSELING .SUBSTANCE ABUSE.SUPPORT GROUPS .181920212323242526272829CONCESSIONS/PERSONAL SERVICESALTERATIONS. 38BARBER SHOP . 38BARRACKS PHONES. 38BEAUTY SHOP . 38EXCHANGE MOBILE CENTER . 39GAMESTOP . 39GIFTS AND MORE . 39GNC . 39GUN COUNTER . 39LAUNDROMAT . 39MILITARY CLOTHING STORE . 39OPTICAL SHOP . 39OPTOMETRY . 39PATRIOT OUTFITTERS . 40POST EXCHANGE ( PX) . 40SPECIALITY SHOP . 40Page 3 of 145
EDUCATION AND TRAININGADULT EDUCATION .EMPLOYMENT/VOLUNTEER SERVICES .ENGLISH AS A SECOND LANGUAGE .FINANCES .RESILIENCY TRAINING .4041444446FAMILY SUPPORTDEERS .DIVORCE .DEPLOYMENT READINESS .FAMILY READINESS GROUP .FOOD STAMPS/FOOD ASSISTANCE .SURVIVOR OUTREACH .464647484854FITNESSCIVILIAN FITNESS PROGRAM.PHYSICAL FITNESS FACILITIES .WEIGHT MANAGEMENT .565759INSTALLATION SUPPORTVETERINARY SERVICES/BOARDING/DOG PARKS . 58CASUALTY ASSISTANCE . 61CONSUMER PROTECTION . 61DINING . 61EMPLOYEE ASSISTANCE PROGRAM (EAP). 63ID/CAC CARD PROCESSING . 63JBLE – EUSTIS EXPRESS . 64HOUSING/LODGING . 66INSPECTOR GENERAL . 69LEGAL. 70POLICE/FIRE DEPARTMENT . 70POST SERVICES . 71PROVOST MARSHALL . 74PUBLIC AFFAIRS OFFICE . 74SAFETY . 74TRANSPORTATION/AUTOMOTIVE . 77TRAVEL. 77WEAPONS REGISTRATION . 83MEDICAL SERVICESMCDONALD ARMY HEALTH CENTER .CLINICS .WOMEN’S HEALTH .DENTAL .OPTOMETRY .PTSD/TBI .TRICARE .81838993969697MILITARY TRANSITIONEMPLOYMENT ASSISTANCE . 99IN/OUT PROCESSING . 100MEDICAL BOARD/IDES. 100MOVING (PCS) .101PASSPORTS .101Page 4 of 145
PERSONNEL .102RELOCATION ASSISTANCE . 105UTILITIES .107RETIREMENT SERVICES . 108SPONSORSHIP .109VETERANS SERVICES. 111WOUNDED WARRIORS . 114RECREATIONRECREATION AND LEISURE . 117TRIPS AND LEISURE . 126SPIRITUAL SUPPORT/RELIGIOUS SERVICESEMERGENCY RELIGIOUS SUPPORT . 126MARTIAL ASSISTANCE. 126RELIGIOUS EDUCATION . 127WORSHIP SERVICES . 127SUICIDE PREVENTIONSUICIDE PREVENTION .131INDEX .132APPENDICESPHONE DIRECTORY . 140Page 5 of 145
ABUSE AND NEGLECTAlcohol and Substance AbuseArmy Substance Abuse Program (Clinical Program)2115 Pershing Avenue, Fort Eustis, VA 23604757-878-1674Hours of Operation: M, Tu, W, Fri 0730-1600; Closed for Training on ThursdaysIntervention and Treatment Services: The Army Substance Abuse Program offers services foralcohol and drug abuse problems. It is the primary clinic for Soldiers at Fort Eustis. Group andindividual counseling is available.Army Substance Abuse Program (ASAP)2115 Pershing Avenue, 2nd Floor, Fort Eustis, VA 23604757-878-2924 or 757-878-1674Hours of Operation: Monday-Friday 0730-1630Education & Prevention Services: A wide range of prevention/education classes are availablefor Soldiers.Tidewater Intergroup Council of Alcoholics Anonymous (AA)4968 Euclid Road, Suite F, Virginia Beach, VA 23462757-490-3980 (24 ion and Treatment Services: Provides support services to Alcoholics in the HamptonRoads area. Alcoholics Anonymous is a fellowship of men and women who share theirexperience, strength and hope with each other that they may solve their common problem andhelp others to recover from alcoholism. The only requirement for membership is the desire tostop drinking. There are no dues or fees associated with AA membership. Their primary purposeis to stay sober and help other alcoholics to achieve sobriety.Page 6 of 145
Local Resources for AA MeetingsNewport News: 757-595-1212Hampton: 757-595-1212Alcoholics Anonymous (AA)http://www.aa.org/Prevention and Intervention Services: Alcoholics Anonymous is a fellowship of men andwomen who share their experience, strength and hope with each other that they may solve theircommon problem and help others to recover from alcoholism. The only requirement formembership is a desire to stop drinking. There are no dues or fees for AA membership; we areself-supporting through our own contributions. AA is not allied with any sect, denomination,politics, organization or institution; does not wish to engage in any controversy, neither endorsesnor opposes any causes. Our primary purpose is to stay sober and help other alcoholics toachieve sobriety.Child Related Issues and AbuseFort Eustis Abuse reporting: 757-878-0122, after hours 757-878-0807Military Police: 757-878-4555Virginia Child Protection Hotline: 1-800-552-7096DoD Child Abuse Safety and Violation Hotline 1-877-790-1197Installation Provost Marshal Office U.S. Army MP648 Washington Boulevard, Fort Eustis, VA 23604757-878-4555Hours of Operation: 24/7Services: reporting any and all suspected child abuse violations633D Medical Group LangleyFamily Advocacy Program (FAP)2115 Pershing Avenue, 3rd Floor, Fort Eustis, VA 23604757-878-0807; Family Advocacy Victim Advocates (24/7 Helpline) 757-276-1090Prevention and Intervention Services: Family Advocacy Program provides interviews,assessments, intervention, and treatment and case management for Families involved with childabuse. Some of the treatment services available include: Anger Management Group, StressManagement Group, Parenting Classes, and Child/Family Counseling.Domestic ViolenceFort Eustis Abuse reporting: 757-878-0122, after hours 757-878-0807Military Police: 757-878-4555Installation Provost Marshal Office U.S. Army MP648 Washington Boulevard, Fort Eustis, VA 23604Page 7 of 145
757-878-4555Hours of Operation: 24/7Services: Reporting any and all suspected domestic abuse violations633D Medical Group LangleyFamily Advocacy Program (FAP)2115 Pershing Avenue, 3rd Floor, Fort Eustis, VA 23604757-878-0807; Family Advocacy Victim Advocates (24/7 Helpline) 757-276-1090Education and Prevention Services: FAP provides the following classes and group sessions forFamilies: Anger Management Group, Stress Management Group, Women’s Support Groups,Couples Communication, Spouse Abuse Prevention Conflict Resolution, and Victim Advocacyfor abused Family members.Family Advocacy Victim Advocates (24/7)2115 Pershing Avenue, 3rd Floor, Fort Eustis, VA 23604Crisis Line (24/7) 757-276-1090Education and Intervention Services: Victim advocates are on-call 24 hours a day, 7 days a weekto provide crisis intervention, safety planning, non-judgmental support, assistance in securingmedical treatment for injuries, information on legal rights and proceedings, and referrals tomilitary and civilian resources.Sexual Assault/Prevention Response (SHARP)2115 Pershing Avenue, Fort Eustis, VA 23604757-268-8967 (24 Hours)Office: 757-501-8473 or 757- 501-7052 (Normal Duty oncenter.aspEducation and Prevention Services: This Army Support Activity provides comprehensiveprevention, training and victim assistance for active duty and family members over the age ofeighteen (18).Sexual Assault/RapeFort Eustis Abuse reporting: 757-878-0122, after hours 757-764-6800Military Police: 757-878-4555Installation Provost Marshal Office U.S. Army MP648 Washington Boulevard, Fort Eustis, VA 23604757-878-4555Hours of Operation: 24/7Services: Reporting any and all suspected Sexual Assault/Rape violations633D Medical Group LangleyFamily Advocacy Program (FAP)Page 8 of 145
2115 Pershing Avenue, 3rd Floor, Fort Eustis, VA 23604757-878-0807; Family Advocacy Victim Advocates (24/7 Helpline) 757-276-1090Education and Prevention Services: FAP provides the following classes and group sessions forFamilies: Anger Management Group, Stress Management Group, Women’s Support Groups,Couples Communication, Spouse Abuse Prevention Conflict Resolution, and Victim Advocacyfor abused Family members.Sexual Assault/Prevention Response (SHARP)2115 Pershing Avenue, Fort Eustis, VA 23604757-268-8967 (24 oncenter.aspEducation and Prevention Services: This Army Support Activity provides comprehensiveprevention, training and victim assistance for active duty and family members over the age ofeighteen (18).Family Advocacy Victim Advocates (24/7)2115 Pershing Avenue, 3rd Floor, Fort Eustis, VA 23604Crisis Line: 757-276-1090 (24/7)Education and Intervention Services: Victim advocates are on-call 24 hours a day, 7 days a weekto provide crisis intervention, safety planning, non-judgmental support, assistance in securingmedical treatment for injuries, information on legal rights and proceedings, and referrals tomilitary and civilian resources.RAINN (Rape, Abuse & Incest National Network)1-800-656-HOPEhttp://www.rainn.org/Support Services: RAINN operates the National Sexual Assault Hotline providing free,confidential advice 24/7.Child and Youth ServicesAdoptionOffice of the Staff Judge Advocate2732 Madison Avenue, Fort Eustis, VA 23604757-878-2205Hours of Operation:Services: Provide legal assistance to Soldiers and their Families in Adoption. When you come toyour appointment, please bring any documentation you may have pertaining to your case.Page 9 of 145
National Military Family fits/info-resources/adoption.html/Services: The National Military Family Association provides an overview on reimbursement,leave and healthcare benefits when pursuing adoption.Administration for Children & istServices: The Administration for Children & Families provides a useful factsheet that providesthe basic information to help military Families learn about the adoption process.Babysitting/CPR TrainingBabysitter ListBldg. 650 Monroe Avenue, Fort Eustis, VA 23604757-878-4025Hours of Operation: Monday-Friday 0730 – 1630Services: Parent Central Services Office maintains a list of registered babysitters in the FortEustis area.Red Cross/CPR Training1323 W Pembroke Avenue, Hampton, VA nServices: Offers training in lifeguarding, small craft safety, swimming, water safety education,babysitting, childcare, family caregiving, medical career training, nurse assistant training, petfirst aid, bloodborne pathogens, family first aid, first aid (CPR, AED for lay responders), first aid(CPR, AED for professional rescuers), HIV/AIDS prevention education, emergencypreparedness education, youth courses, and instructor training.ChildcareChild and Youth Programs Outreach ServicesBldg. 650 Monroe Avenue, Fort Eustis, VA 23604757-878-4025/1564Hours of Operation: Monday-Friday 0730 – /Services: Offers assistance to Families in locating childcare for their specific needs for bothtraditional and non-traditional childcare and maintains several facilities on the installation forchildcare purposes. Registration and enrollment of children in all Child and Youth ProgramsOutreach Servicesis done at the Parent Central Services office. Parent Central is a one-stopregistration point for the Child Development Center (CDC), Family Child Care(FCC),Page 10 of 145
School Age Programs(SAP) Middle School/Teen(MS/T), Sports and Fitness(S&F), SKIESUnlimited,YouthPrograms(YP), and Outreach Services(OS).Child Development Centers (CDC)Madison Avenue Child Development CenterBldg. 926 Madison Avenue, Fort Eustis, VA 23604727-878-4000/3294Pershing Avenue Child Development CenterBldg. 1140 Pershing Avenue, Fort Eustis, VA 23604757-878-4723/3072Hours of Operation: Monday-Friday 530 – 1800Services: Madison and Pershing CDC offer full-day and hourly care to the Fort Eustiscommunity for ages four (6) weeks to five (5) years. They also provide preschool and prekindergarten programs.Family Child Care (FCC)Bldg. 655 Williamson Loop, Fort Eustis, VA 23604757-878-5584Hours of Operation: Monday-Friday 0800 -1700Services: FCC offers small multi-age group care in a home environment. FCC professionalsprovide a variety of home care options for children age 2 weeks to 12 years old.School Age Program (formerly SAP)Bldg. 925 Madison Avenue, Fort Eustis, VA 23604757-878-5339Hours of Operation: Mon – Fri 0530 - 1800Services: The Fort Eustis School Age Program offers before and after school care and hourlycare for children from first through fifth grades during the school year and full day care duringschool-out days and vacations.Russ Child Development Center117 Burrell Loop Road, Langley AFB, VA 23665757-764-3585Hours of Operation: Monday-Friday 0630 – 1800http://www.fsslangley.comServices: Russ Child Development Center offer full-day and hourly care to the Langleycommunity for ages six (6) weeks to five (5) years. They also provide preschool and prekindergarten programs.Child Care Aware of America (formerly NACCRRA -Army Fee Assistance ProgramAdministrator)Page 11 of 145
il inquiries: armychildcare@gsa.gov or msp@usa.childcareaware.orgServices: Child Care Aware of America is our nation’s leading voice for child care. We workwith state and local Child Care Resource and Referral agencies (CCR&Rs) and other communitypartners to ensure that all families have access to quality, affordable child care. Since 2004,Installation Management Command (IMCOM) G9 Family and MWR Programs have offeredArmy Child Care Fee Assistance programs. The Fee Assistance programs have been08administered by NACCRRA and by The General Services Administration (GSA).For general program eligibility, please view our program description page. Additional eligibilityrequirements may vary by program. Below is a list of common eligibility requirements for ArmyFamilies: Fee assistance programs are provided for children ages birth through 12 years.The Service Member’s spouse must be working at least 16
alcohol and drug abuse problems. It is the primary clinic for Soldiers at Fort Eustis. Group and individual counseling is available. Army Substance Abuse Program (ASAP) 2115 Pershing Avenue, 2nd Floor, Fort Eustis, VA 23604. 757-878-2924 or 757-878-1674
JBLE-Eustis community members primarily live in 6 different counties, with78 percent of healthcare beneficiaries enrolled to McDonald Army Health Clinic living in 3cities or counties: Newport News City (44%), James City County (19%), and York County (15%). Using 2019 data, there over 30,000 enrolled TRICARE beneficiaries living within
Intervention and Treatment Services: The Army Substance Abuse Program offers services for alcohol and drug abuse problems. It is the primary clinic for Soldiers at Fort Eustis. Group and individual counseling is available. Army Substance Abuse Program (ASAP) 2115 Pershing Avenue, 2nd Floor, Fort Eustis, VA 23604. 757-878-2924 or 757-878-1674
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