User Guide For IP Phone Features Integrated With BroadSoft UC-One - Yealink
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User Guide for IP Phone Features Integrated with BroadSoft UC-OneII
About This GuideAbout This GuideBroadSoft UC-One is an open Unified Communications platform that provides a single end-userinterface, full mobility, open APIs and defined market offerings. BroadSoft UC-One is intendedas a single platform designed to meet the requirements of carrier market segments amongmicro-businesses, SMBs and large enterprises.This guide describes how to configure and use IP phone features integrated with BroadSoftUC-One on Yealink IP phones. The BroadSoft UC-One solution effectively leverages multipleBroadSoft products: BroadWorks, BroadTouch and BroadCloud.The BroadCloud features are available on the following Yealink IP phones: SIP-T58V/A and SIP-T56A IP phones running UC-One firmware version 80 or later. SIP-T54S, SIP-T52S, SIP-T48G/S, SIP-T46G/S and SIP-T29G IP phones running UC-Onefirmware version 81 or later.These features require the support from the BroadSoft BroadWorks platform with patches andBroadSoft BroadCloud services. The BroadSoft BroadWorks features are available on thefollowing Yealink IP phones: SIP-T58V/A, SIP-T56A and W52P IP phones running UC-One firmware version 80 or later. SIP-T54S, SIP-T52S, SIP-T48G/S, SIP-T46G/S, SIP-T42G/S, SIP-T41P/S, SIP-T40P/G, SIP-T29G,SIP-T27P/G, SIP-T23P/G, SIP-T21(P) E2, SIP-T19(P) E2 and W56P IP phones running UC-Onefirmware version 81 or later.NoteThe configurations described in this document take the Yealink SIP-T46G IP phone as anexample.iii
User Guide for IP Phone Features Integrated with BroadSoft UC-OneTable of ContentsAbout This Guide . iiiTable of Contents . IVOverview . 8Icon Instructions . 8LED Instructions . 10User Interfaces. 12Phone User Interface . 13Web User Interface. 13IP Phone Features Integrated with BroadSoft UC-One . 15BroadCloud Features . 16Configuring BroadCloud Features via Web User Interface . 16BroadCloud Buddies . 17BroadCloud Favorites . 20BroadCloud Presence . 24Xtended Services Interface . 26SIP Credentials for XSI Authentication . 26XSI User Login Authentication . 29Simultaneous Ring Personal . 31Configuring Simultaneous Ring Personal via Phone User Interface . 31Editing a Simultaneous Ring Personal Phone Number via Phone User Interface . 32Deleting a Simultaneous Ring Personal Phone Number via Phone User Interface . 33Line ID Blocking . 33Configuring Line ID Blocking Feature via Phone User Interface . 33Placing an Anonymous Call . 34Anonymous Call Rejection . 34Configuring Anonymous Call Rejection Feature via Phone User Interface . 34BroadWorks Anywhere . 35Configuring BroadWorks Anywhere Feature on the IP Phone . 35Using BroadWorks Anywhere Feature . 37Remote Office. 37Configuring Remote Office Feature on the IP Phone . 38Using Remote Office Feature . 38BroadSoft Directory. 39Configuring BroadSoft Directory Feature via Web User Interface . 39IV
Table of ContentsUsing BroadSoft Directory Feature on the IP Phone . 41BroadSoft Call Log . 45Configuring BroadSoft Call Log Feature on the IP Phone . 45Using BroadSoft Call Log Feature on the IP Phone . 45Call Park . 47Configuring Call Park Feature on the IP Phone . 48Using Call Park Feature on the IP Phone . 53Hide Feature Access Codes . 59Enabling Hide Feature Access Codes Feature via Web User Interface . 59Call Waiting . 60Configuring Call Waiting via Phone User Interface When Synchronization is Disabled . 60Configuring Call Waiting via Phone User Interface When Synchronization is Enabled . 61Do Not Disturb . 61Configuring the DND Mode via Web User Interface . 63Configuring a DND Key via Phone User Interface . 63Configuring DND Key via Web User Interface . 64Activating DND in Phone Mode . 64Activating DND for an Account in Custom Mode . 65Call Forward . 66Configuring the Forward Modes . 67Configuring the Forward Feature in Phone Mode . 68Configuring the Forward Feature in Custom Mode . 68Group Night Forwarding . 70Viewing the Group Night Forwarding Status via Phone User Interface . 70Sequential Ring . 70Using Sequential Ring Feature on the IP Phone . 70Call Transfer. 71Configuring Transfer Mode via Dsskey . 72Using Call Transfer Feature on the IP Phone . 72Network Conference . 74Configuring Network Conference Feature on the IP Phone . 74Using Network Conference Feature on the IP Phone . 75Call Pickup. 77Configuring Call Pickup Feature on the IP Phone. 77Using Call Pickup Feature on the IP Phone . 80Meet-Me Conference . 81Configuring the Meet-Me Conference on the IP Phone . 82Using the Meet-Me Conference on the IP Phone . 83Busy Lamp Field List . 84Configuring BLF List Feature on the IP Phone . 84Using BLF List Feature on the IP Phone . 89Shared Call Appearance . 91Configuring SCA Feature on the IP Phone . 94Using SCA Feature on the IP Phone . 100V
User Guide for IP Phone Features Integrated with BroadSoft UC-OneVoice Messaging/Video Voice Messaging . 109Configuring Voice Messaging Feature on the IP Phone . 109Using Voice Messaging Feature on the IP Phone . 110Using Visual Voice Mail Feature on the IP phone . 112Automatic Call Distribution . 114Configuring ACD feature on the IP phone . 115Using ACD Feature on the IP Phone . 118Hoteling . 128Configuring Hoteling feature on the IP Phone . 128Using Hoteling Feature on the IP Phone . 128Flexible Seating . 133Using Flexible Seating Feature on the IP Phone. 133Centralized Call Recording . 139Using Call Recording Feature . 140Executive and Assistant . 145Configuring Executive Feature on the IP Phone . 146Configuring Executive-Assistant Feature on the IP Phone . 149Using Executive and Assistant Feature on the Executive Phone . 150Using Executive and Assistant Feature on the Assistant Phone . 151Security Classification . 154Configuring Security Classification on the IP Phone . 154Using Security Classification on the IP Phone . 155BroadWorks Mobility . 156Configuring BroadWorks Mobility on the IP Phone . 157Call Decline Policy . 157Using Call Decline Policy on the IP Phone . 158Silent Alerting . 159Configuring Silent Alerting via Phone User Interface . 159Using Silent Alerting Feature on the IP Phone . 160Appendix. 161Line Keys . 161Configuring Line Keys . 161Configuring Multiple Line Keys per Account . 165Programmable Keys . 167Customizing the Programmable Keys . 167VI
Table of ContentsVII
User Guide for IP Phone Features Integrated with BroadSoft UC-OneOverviewIcon InstructionsThe line icons and the corresponding agent statuses are listed as below:Line 8S/T48GP/T23G/T21(P) E2/T19(P) E2Agent StatusSignOutSignIn,AvailableSignIn,and xUnavailableWrap upThe presence icons (two styles) and the corresponding statuses G/T29G IP phones are listed as below:Presence IconT58V/T58A/T56AOld StyleNew StyleT54S/T52S/T46S/T46G/T29GOld StyleNew StyleT48S/T48GOld StylePresenceStatusNew StyleAvailableBusyAwayOffline8
OverviewThe line icons (associated with a shared line) and the corresponding statuses for G/T29G IP phones are listed as below:The local SCA phone indicates that the phone is involved in an SCA call, while the monitoringSCA phone indicates that the phone is not involved in the SCA ionThe shared line is idle.The shared line is(for monitoring SCA(for monitoring SCA(for monitoring SCAphone)phone)phone)seized.The shared line receives(Flashing)an incoming call.(Flashing)The shared line is(Flashing)dialing.(Flashing)The shared line is inconversation.The shared lineconversation is held.The shared lineconversation is placedon public hold.(for local SCA(for local SCAphone)phone)(for local SCAphone)The shared lineconversation is placedon private hold.(for monitoring SCA(for monitoring SCA(for monitoring SCAphone)phone)phone)The shared lineconversation is bargedin by the other sharedline party.For a multi-party call, allthe shared line partiesparticipating in this call9
User Guide for IP Phone Features Integrated with BroadSoft tionplace the shared lineconversation on hold.The recording icons and the corresponding statuses are listed as below:Status tionT58V/T58A/T56AE2/T19(P) E2Recording is started.Recording is paused.Recording is started, butnot saved.Recording is not started.LED InstructionsLine key LED (associated with a private line, not applicable to SIP-T19(P) E2 IP phones.)LED StatusSolid greenDescriptionThe line is in conversation.The line is seized.Fast-flashing greenThe line receives an incoming call.Slow-flashing greenThe call is placed on hold.OffThe line is inactive.Line key LED (associated with a shared line, not applicable to SIP-T19(P) E2 IP phones.)The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCAphone indicates the phone is not involved in the SCA call.LED StatusOffThe shared line is idle.Fast-flashing greenThe shared line receives an incoming call.Solid green (for local SCAphone)Solid red (for monitoring SCAphone)10DescriptionThe shared line is in conversation.The shared line is dialing.The shared line is seized.The shared line conversation is barged in by the othershared line party.
OverviewLED StatusDescriptionSlow-flashing green (for localSCA phone)Slow-flashing red (forThe shared line conversation is placed on public hold.monitoring SCA phone)Slow-flashing green (for localThe shared line conversation is placed on private hold.SCA phone)For a multi-party call, all the shared line partiesSolid red (for monitoring SCAparticipating in this call place the shared linephone)conversation on hold.Line key LED (configured as a BLF List key and BLF LED Mode is set to 0, not applicable toSIP-T19(P) E2 IP phones.)LED StatusDescriptionSolid greenThe monitored user is idle.Fast-flashing red (200ms)The monitored user receives an incoming call.The monitored user is dialing.The monitored user is talking.Solid redThe monitored user’s conversation is placed on hold(This LED status requires server support).Slow-flashing red (1s)OffThe call is parked against the monitored user’s phonenumber.The monitored user does not exist.Line key LED (configured as a BLF List key and BLF LED Mode is set to 1, not applicable toSIP-T19(P) E2 IP phones.)LED StatusFast-flashing red (200ms)DescriptionThe monitored user receives an incoming call.The monitored user is dialing.Solid redThe monitored user is talking.The monitored user’s conversation is placed on hold(This LED status requires server support).Slow-flashing red (1s)OffThe call is parked against the monitored user’s phonenumber.The monitored user is idle.The monitored user does not exist.11
User Guide for IP Phone Features Integrated with BroadSoft UC-OneLine key LED (configured as a BLF List key and BLF LED Mode is set to 2, not applicable toSIP-T19(P) E2 IP phones.)LED StatusFast-flashing red (200ms)DescriptionThe monitored user receives an incoming call.The monitored user is dialing.The monitored user is talking.Solid redThe monitored user’s conversation is placed on hold(This LED status requires server support).Slow-flashing red (1s)The call is parked against the monitored user’s phonenumber.The monitored user is idle.OffThe monitored user does not exist.Line key LED (configured as a BLF List key and BLF LED Mode is set to 3, not applicable toSIP-T19(P) E2 IP phones.)LED StatusFast-flashing green (200ms)DescriptionThe monitored user receives an incoming call.The monitored user is dialing.The monitored user is talking.Solid redThe monitored user’s conversation is placed on hold(This LED status requires server support).Slow-flashing red (1s)The call is parked against the monitored user’s phonenumber.The monitored user is idle.OffThe monitored user does not exist.Line key LED (configured as an ACD key, not applicable to SIP-T19(P) E2 IP phones.)LED StatusDescriptionSolid greenThe ACD state is available.Slow-flashing greenThe ACD state is unavailable.Solid redThe ACD state is Wrap up.OffLog out of the ACD system.User InterfacesThere are two ways to customize specific configurations on your IP phones:12 Using the phone user interface on the IP phone. Using the web user interface in an internet browser window from your PC.
OverviewThe hardware components keypad and LCD screen constitute the phone user interface, whichallows the user to execute all call operation tasks and basic configuration changes directly onthe IP phone. In addition, you can use the web user interface to access all configuration settings.In many instances, it is possible to use both the phone user interface and the web user interfaceto operate the IP phone and change settings. However, in some instances, it is only possible touse the phone or the web user interface.Phone User InterfaceYou can customize your IP phone by pressing the Menu soft key or tapping Settings to accessthe phone user interface. The “Advanced” option is only accessible to an administrator and thedefault administrator password is “admin” (case-sensitive).Web User InterfaceIn addition to the phone user interface, you can also customize your IP phone via web userinterface. In order to access the web user interface, you need to know the IP address of your IPphone. To obtain the IP address, press the OK key on the IP phone or tap Settings- Status.Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of the webbrowser on your PC. The default administrator user name and password are both admin(case-sensitive).13
User Guide for IP Phone Features Integrated with BroadSoft UC-One14
IP Phone Features Integrated with BroadSoft UC-OneIP Phone Features Integrated with BroadSoftUC-OneThis chapter provides operating instructions for IP phone features integrated with BroadSoftUC-One. Topics include: BroadCloud Features Xtended Services Interface Simultaneous Ring Personal Line ID Blocking Anonymous Call Rejection BroadWorks Anywhere Remote Office BroadSoft Directory BroadSoft Call Log Call Park Hide Feature Access Codes Call Waiting Do Not Disturb Call Forward Group Night Forwarding Sequential Ring Call Transfer Network Conference Call Pickup Meet-Me Conference Busy Lamp Field List Shared Call Appearance Voice Messaging/Video Voice Messaging Automatic Call Distribution Hoteling Flexible Seating Centralized Call Recording15
User Guide for IP Phone Features Integrated with BroadSoft UC-One Executive and Assistant Security Classification BroadWorks Mobility Call Decline Policy Silent AlertingTo use the features above on Yealink IP phones, check with your system administrator to makesure the BroadSoft active feature is enabled, and the SIP server type is set to BroadSoft. Checkwith your system administrator to find out if these features are available on your phone.BroadCloud FeaturesBroadCloud is a set of services hosted and managed by BroadSoft. The following threeBroadCloud features are available on /T46G/T29G IP phones: BroadCloud Buddies: It enables users to share information of buddies with theBroadTouch Business Communicator (BTBC) client application. BroadCloud Favorites: It enables users to mark buddies as favorites with BroadTouchBusiness Communicator (BTBC) client application. BroadCloud Presence: It enables users to share presence information with theBroadTouch Business Communicator (BTBC) client application.You can access BroadCloud Buddies/Favorites on the IP phone, view their presence informationon your phone. When a buddy/favorite is available, you can place a call to him/her directly.When a buddy/favorite is busy or away, you can send IM to him/her on the BroadTouchBusiness Communicator (BTBC) client. When a buddy/favorite is offline, we advise you to sendan email to him/her.The BroadCloud features require the support from the BroadSoft BroadWorks platform withpatches and BroadSoft BroadCloud services. You must set up the BroadWorks server andBroadCloud services. For more information, refer .To view BroadCloud features on 29GIP phones, you must install the BroadTouch Business Communicator (BTBC) client application onyour computer. For more information, refer .Configuring BroadCloud Features via Web User InterfaceProcedure1.16Click on Applications- Broadsoft XMPP.
IP Phone Features Integrated with BroadSoft UC-One2.Enter the user name and password in the XMPP UserName and XMPP Password fieldrespectively.3.NoteClick Confirm to accept the change.Contact your system administrator for the user name and password of UC.Before using BroadCloud features, make sure you correctly configure the BroadCloud settings onthe IP phone. In addition, make sure you enable UC feature on the IP phone. The UC feature canbe enabled using the configuration file only. For more information, refer toYealink IP Phones Deployment Guide for BroadSoft UC-One Environment.BroadCloud BuddiesYou can access BroadCloud Buddies by selecting Directory from the phone’s main menu orpressing a Buddies key. The IP phone synchronizes information of buddies (e.g., head portrait,presence status and display name) with those on the BroadTouch Business Communicator (BTBC)client. You can add, modify, delete information of buddies on the BroadTouch BusinessCommunicator (BTBC) client, but you do not have the permission to do the operations on the IPphone.Configuring a Buddies Key via Phone User InterfaceProcedure1.Navigate to Menu- Features- DSS Keys and select the desired line key, or long press thedesired line key.2.Select Key Event from the Type field.3.Select Buddies from the Key Type field.17
User Guide for IP Phone Features Integrated with BroadSoft UC-One4.(Optional.) Enter the string that will appear on the LCD screen in the Label field.5.Press the Save soft key.You can also configure a DSS key (line key or Programmable Key) as a Buddies key via web userinterface at the path: Dsskey- Line Key/Programmable Key.Viewing Buddies via Phone User InterfaceProcedure1.Navigate to Menu- Directory- Buddies- Buddies or press a Buddies key.Buddies appear in groups. Buddies appear under Buddies group if there are nouser-defined groups.2.Select the desired buddy and press the View soft key.The detailed information of the buddy appears on the LCD screen.18
IP Phone Features Integrated with BroadSoft UC-OnePlacing a Call from the Buddy DirectoryProcedure1.Navigate to Menu- Directory- Buddies- Budd
The local SCA phone indicates that the phone is involved in an SCA call, while the monitoring SCA phone indicates that the phone is not involved in the SCA call. T58V/T58A/T56A T48S/T48G T46S/T46G/T29G Description The shared line is idle. (for monitoring SCA phone) (for monitoring SCA phone) (for monitoring SCA phone) The shared line is seized.
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