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The program, which was designed to push sales of Goodyear Aquatred tires, was targeted at sales associates and managers at 900 company-owned stores and service centers, which were divided into two equal groups of nearly identical performance. For every 12 tires they sold, one group received cash rewards and the other received
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1. US Baldrige Excellence Framework 2. European Framework for Quality Management 3. Business Excellence Framework The custodians of these frameworks are members of the Global Excellence Model (GEM) Council along with Confederation of Indian Industry, Japanese Productivity Centre for Socio‐Economic
