CALL CENTER REPORTS GUIDE - Momentum Telecom
CALL CENTERREPORTS GUIDERELEASE 18.0DOCUMENT VERSION 2
CALL CENTER REPORTS GUIDEBroadWorks GuideCopyright NoticeCopyright 2011 BroadSoft, Inc.All rights reserved.Any technical documentation that is made available by BroadSoft, Inc. is proprietary and confidential and isconsidered the copyrighted work of BroadSoft, Inc.This publication is for distribution under BroadSoft non-disclosure agreement only.No part of this publication may be duplicated without the express written permission of BroadSoft, Inc. 9737Washingtonian Boulevard, Gaithersburg, MD 20878.BroadSoft reserves the right to make changes without prior notice.TrademarksBroadWorks and BroadWorks Assistant–Enterprise , BroadWorks Call Center , BroadWorksCommunicator , BroadWorks Receptionist , and BroadWorks Deployment Studio are trademarks ofBroadSoft, Inc.Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. Otherproduct names mentioned in this document may be trademarks or registered trademarks of their respectivecompanies and are hereby acknowledged.This document is printed in the United States of America.2401 Market Street First Floor Philadelphia, PA 19106
CALL CENTER REPORTS GUIDETable of Contents1Summary of Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81.11.21.322.2Changes for Release 17.0, Document Version 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Additional Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93.13.24Changes for Release 17.0, Document Version 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8About This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82.13Changes for Release 18.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Report Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Canned Report Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Agent Report Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114.14.2Agent Report Introduction Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Agent Call Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.6.44.6.54.6.6Transfer Summary Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Activity Duration Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Availability Duration Pie Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Agent Activity Counts Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Activity Duration Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Call Summary Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Activity Summary Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29High Water Marks Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Call Summary Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Activity Summary Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32High Water Marks Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Agent Unavailability Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354.7.14.7.24.7.34.7.44.8Call Detail Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Agent Summary Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264.6.14.7Call Duration by Call Type Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Agent Activity Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214.5.14.6Call Duration by Call Type Bar Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Agent Call Detail Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194.4.14.5Number of Calls by Call Type Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Agent Duration Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164.3.14.4Number of Calls by Call Type Pie Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unavailable Codes Pie Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Unavailable Code Duration Bar Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Unavailable Codes Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Unavailable Code Duration Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Agent Disposition Code Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40877.258.3722 www.alteva.com3
CALL CENTER REPORTS GUIDE4.8.14.8.24.94.9.25.2Average Staffed Duration Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Call Center Report Introduction Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Call Center Incoming Calls Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3Call Center Activity by Presented Calls Pie Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Abandoned Calls Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Abandoned Calls Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Call Center Summary Line Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Call Center Summary Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Service Level Deviation Line Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Service Level Average Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Service Level Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Call Detail Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Call Center Disposition Code Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675.9.15.9.25.10High Water Marks Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Call Center Call Detail Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655.8.15.9Call Center Activity Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Service Level Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 625.7.15.8Call Center Activity Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Call Center Summary Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595.6.15.7Call Center Activity by Answered Calls Pie Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Abandoned Call Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565.5.15.6Inbound Calls Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Call Center Presented Calls Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545.4.15.5Inbound Calls To Call Center Pie Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Call Center Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485.3.1Disposition Codes Pie Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Disposition Codes Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Call Center Overflow Matrix Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695.10.1Overflow Matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Glossary and Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716.16.26.36.44Sign In Sign Out Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Call Center Report Templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435.16Disposition Codes Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Agent Sign In Sign Out Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424.9.15Disposition Codes Pie Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Performance Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Call Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Other Terms used in Statistics Measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Agent ACD States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74401 Market Street First Floor Philadelphia, PA 19106
CALL CENTER REPORTS GUIDETable of FiguresFigure 1Canned Report Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Figure 3Introduction Section of Interval-based Real-time Report for Selected Agents. . . . . . . . . . . . . 13Figure 2Introduction Section of Interval-based Historical Report for All Agents. . . . . . . . . . . . . . . . . . . 13Figure 4Introduction Section of Interval-based Historical Report for Single Agent . . . . . . . . . . . . . . . . 13Figure 6Agent Call Report – Number of Calls by Call Type Pie Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Figure 5Figure 7Figure 8Figure 9Introduction Section of Non-interval-based Historical Report for Single Agent . . . . . . . . . . . . 13Agent Call Report – Number of Calls by Call Type Table (Multiple Agents). . . . . . . . . . . . . . . . 16Agent Call Report – Number of Calls by Call Type Table (Single Agent). . . . . . . . . . . . . . . . . . 16Agent Duration Report – Call Duration by Call Type Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . 17Figure 10Agent Duration Report – Call Duration by Call Type (Multiple Agents). . . . . . . . . . . . . . . . . . . 18Figure 12Agent Call Detail Report – Call Detail Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Figure 11Figure 13Figure 14Figure 15Figure 16Figure 17Figure 18Figure 19Figure 20Figure 21Figure 22Figure 23Figure 24Figure 25Figure 26Figure 27Figure 28Figure 29Agent Duration Report – Call Duration by Call Type Table (Single Agent). . . . . . . . . . . . . . . . . 19Agent Call Detail Report – Transfer Summary Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Agent Activity Report – Activity Duration Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Agent Activity Report – Availability Duration Pie Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Agent Activity Report – Agent Activity Counts Table (Multiple Agents). . . . . . . . . . . . . . . . . . . 24Agent Activity Report – Agent Activity Counts Table (Single Agent) . . . . . . . . . . . . . . . . . . . . . 25Agent Activity Report – Activity Duration Table (Multiple Agents). . . . . . . . . . . . . . . . . . . . . . . 26Agent Activity Report – Activity Duration Table (Single Agent). . . . . . . . . . . . . . . . . . . . . . . . . . 26Agent Summary Report – Call Summary Bar Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Agent Summary Report – Activity Summary Bar Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Agent Summary Report – High Water Marks Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Agent Summary Report – Call Summary Table (Multiple Agents). . . . . . . . . . . . . . . . . . . . . . . . 32Agent Summary Report – Call Summary Table (Single Agent) . . . . . . . . . . . . . . . . . . . . . . . . . . 32Agent Summary Report – Activity Summary Table (Multiple Agents). . . . . . . . . . . . . . . . . . . . . 33Agent Summary Report – Activity Summary Table (Single Agent) . . . . . . . . . . . . . . . . . . . . . . . 33Agent Summary Report – High Water Marks Table (Multiple Agents) . . . . . . . . . . . . . . . . . . . . 35Agent Summary Report – High Water Marks Table (Single Agent). . . . . . . . . . . . . . . . . . . . . . . 35Agent Unavailability Report – Unavailable Codes Pie Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Figure 30Agent Unavailability Report – Unavailable Code Duration Bar Chart. . . . . . . . . . . . . . . . . . . . . 36Figure 32Agent Unavailability Report – Unavailable Codes Table (Single Agent). . . . . . . . . . . . . . . . . . . 38Figure 31Figure 33Figure 34Agent Unavailability Report – Unavailable Codes Table (Multiple Agents) . . . . . . . . . . . . . . . . 37Agent Unavailability Report – Unavailable Code Duration Table (Multiple Agents) . . . . . . . . . 39Agent Unavailability Report – Unavailable Code Duration Table (Single Agent). . . . . . . . . . . . 39Figure 35Agent Disposition Code Report – Disposition Codes Pie Chart. . . . . . . . . . . . . . . . . . . . . . . . . 40Figure 37Agent Disposition Code Report – Disposition Codes Table (Single Agent). . . . . . . . . . . . . . . . 42Figure 36Figure 38Figure 39Figure 40Agent Disposition Code Report – Disposition Codes Table (Multiple Agents). . . . . . . . . . . . . 41Agent Sign In Sign Out Report – Sign In Sign Out Table (Single Agent) . . . . . . . . . . . . . . . . . . 43Agent Sign In Sign Out Report – Average Staffed Duration Bar Chart. . . . . . . . . . . . . . . . . . . . 43Introduction Section of Interval-based Historical Report for All Call Centers . . . . . . . . . . . . . . 45877.258.3722 www.alteva.com5
CALL CENTER REPORTS GUIDEFigure 41Introduction Section of Interval-based Real-time Report for Selected Call Centers. . . . . . . . . 45Figure 43Introduction Section of Interval-based Historical Report for Selected DNISs . . . . . . . . . . . . . . 45Figure 42Figure 44Figure 45Figure 46Figure 47Figure 48Figure 49Figure 50Figure 51Figure 52Figure 53Figure 54Figure 55Figure 56Figure 57Figure 58Figure 59Figure 60Figure 61Figure 62Introduction Section of Non-interval-based Historical Report for Single DNIS. . . . . . . . . . . . . 46Call Center Incoming Calls Report – Inbound Calls To Call Center Pie Chart. . . . . . . . . . . . . . 47Call Center Incoming Calls Report – Inbound Calls Table(Multiple Call Centers or DNISs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Call Center Incoming Calls Report – Inbound Calls Table(Single Call Center or DNIS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Call Center Report – Call Center Activity by Answered Calls Pie Chart. . . . . . . . . . . . . . . . . . . 49Call Center Report – Call Center Activity Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Call Center Report – Call Center Activity Table (Multiple Call Centers or DNISs). . . . . . . . . . . 53Call Center Report – Call Center Activity Table (Single Call Center or DNIS) . . . . . . . . . . . . . . 53Call Center Report – High Water Marks Table (Multiple Call Centers or DNISs). . . . . . . . . . . . 54Call Center Report – High Water Marks Table (Single Call Center or DNIS) . . . . . . . . . . . . . . . 54Call Center Presented Calls – Call Center Activity by Presented Calls Pie Chart. . . . . . . . . . . . 56Abandoned Call Report – Abandoned Calls Bar Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Abandoned Call Report – Abandoned Calls Table (Multiple Call Centers or DNISs) . . . . . . . . 59Abandoned Call Report – Abandoned Calls Table (Single Call Center or DNIS). . . . . . . . . . . . 59Call Center Summary Report – Call Center Summary Line Chart. . . . . . . . . . . . . . . . . . . . . . . . 60Call Center Summary Report – Call Center Summary Table(Multiple Call Centers or DNISs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Call Center Summary Report – Call Center Summary Table(Single Call Center or DNIS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Service Level Report – Service Level Deviation Line Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Service Level Report – Service Level Average Bar Chart. . . . . . . . . . . . . . .
401 19106 6 Figure 41 Introduction Section of Interval-based Real-time Report for Selected Call Centers . 45 Figure 42 Introduction Section of Interval-based Historical Report for Single Call Center . 45 Figure 43 Introduction Section of Interval-based Historical Report for Selected DNISs . 45 Figure 44 Introduction Section of
CHAPTER 3 MOMENTUM AND IMPULSE prepared by Yew Sze Ling@Fiona, KML 2 3.1 Momentum and Impulse Momentum The linear momentum (or "momentum" for short) of an object is defined as the product of its mass and its velocity. p mv & & SI unit of momentum: kgms-1 or Ns Momentum is vector quantity that has the same direction as the velocity.
Momentum (p mv)is a vector, so it always depends on direction. Sometimes momentum is if velocity is in the direction and sometimes momentum is if the velocity is in the direction. Two balls with the same mass and speed have the same kinetic energy but opposite momentum. Momentum vs. Kinetic Energy A B Kinetic Energy Momentum
Momentum ANSWER KEY AP Review 1/29/2018 Momentum-1 Bertrand Momentum How hard it is to stop a moving object. Related to both mass and velocity. For one particle p mv For a system of multiple particles P p i m i v Units: N s or kg m/s Momentum is a vector! Problem: Momentum (1998) 43. The magnitude of the momentum of the
momentum is kg·m/s. Linear Momentum Linear momentum is defined as the product of a system's mass multiplied by its velocity: p mv. (8.2) Example 8.1Calculating Momentum: A Football Player and a Football (a) Calculate the momentum of a 110-kg football player running at 8.00 m/s. (b) Compare the player's momentum with the
1. Impulse and Momentum: You should understand impulse and linear momentum so you can: a. Relate mass, velocity, and linear momentum for a moving body, and calculate the total linear momentum of a system of bodies. Just use the good old momentum equation. b. Relate impulse to the change in linear momentum and the average force acting on a body.
Momentum: Unit 1 Notes Level 1: Introduction to Momentum The Definition Momentum is a word we sometime use in everyday language. When we say someone has a lot of momentum, it means they are on a roll, difficult to stop, really moving forward. In physics, momentum means "mass in motion". The more mass an object has, the more momentum it has.
momentum), it is optimal for investors to hold less or may short the momentum asset and hence sufier less or even beneflt from momentum crashes. Key words: Portfolio selection, momentum crashes, dynamic optimal momentum strategy. JEL Classiflcation: C32, G11 Date: March 11, 2016. 1
Section Review 9.1 Impulse and Momentum pages 229–235 page 235 6. Momentum Is the momentum of a car traveling south different from that of the same car when it travels north at the same speed? Draw the momentum vectors to sup-port your answer. Yes, momentum is a vector quantity, and the momenta of the two cars are in opposite directions. 7.8 .File Size: 806KBPage Count: 31
