Reimagine Productivity With Microsoft Dynamics 365

Reimagine productivity withMicrosoft Dynamics 365Transform business process automation and people productivitywith Microsoft Dynamics 365 and the Microsoft CloudCustomerServiceOperationsField eting

Keep yourbusiness growingQuick to implement, easy to use, with the power to support yourgrowth ambition. Microsoft Dynamics 365 provides a seamlessexperience across applications and devices—start with what youneed today and easily adapt as your needs change.Delight your customers,grow sales, manage finances,and stay productive withMicrosoft Dynamics 365.No matter how you access and use yoursystems—anywhere, anytime, acrossyour devices—you will receive the sameseamless experience and enterprisegrade security to protect your businessand customers. Microsoft businesssolutions are designed to get you upand running quickly and help you growefficiently as your needs change.Businesses around the world are seeingthe benefits of helping employeeswork smarter together, automatingcumbersome manual tasks, and usingcustomer data as a factor in decidingwhat to offer. Cloud and mobilesolutions are becoming a means oftransforming business processes andenabling new work flows.Replacing existing systems may seemdaunting, complex, and too significantan interruption. With today’s modernapplications in the cloud, the rewards faroutweigh the risks. Increased efficiency,enterprise-grade security, and increasedmobility—all without up-front capitalexpenses and with less dependencyon IT infrastructure—make it easier forbusinesses of all sizes to use technologyas a competitive advantage.2

SMBS ASCEND TO THE CLOUD(SMB Group, 2014)Redefine business processesand reinvent productivityYou’ve reached a stage where customer demands drivegrowth, but you may not have the right tools or processesin place to anticipate buying behaviors or build loyalty. Youropportunities could be limited by basic accounting softwareor stand-alone customer relationship management systems.But investing in a complete technology overhaul isn’t realistic,and do you really have the capacity to add new IT staff tomanage additional systems?You need technology that enables your business: technologythat’s affordable even on a small business budget and doesn’trestrict your future options. Microsoft Dynamics 365 help youmove away from the complexity and silos traditional ERP andCRM systems so you can focus on the things you enjoy aboutrunning your business and connecting with your customers.3of SMBs already use at least onecloud infrastructure solutionof SMBs are now using at leastone cloud business solutionSpot trends, anticipate demandWhen key parts of your business are connected, your people cando more, and your business will grow. Microsoft Dynamics 365can help connect the pieces of your business and reveal insightsabout your customers, operational processes, and your best pathfor growth.Share data and collaborate for better resultsImagine the time and cost savings if your IT department coulduse real-time operational data to help your people make betterdecisions and serve customers more effectively. By connectingcustomer relationship management and back office processes,operations can anticipate increased demand based on salesforecasts. Your finance team can monitor sales and expenses in realtime for a realistic view of cash flow. And customer-facing teamsare armed with a complete view of customers to help them jumpon new sales opportunities and improve customer service.4

Why consider new business applications in the cloud?Transform your organization into a flexible, affordable driver of innovation. Gain insightsHarness the power ofyour data to improve processes,spot trends faster, and outperformyour competitors. Save money Manage your businesswithout the burden and cost ofinstalling, updating, and maintainingsoftware and managing hardware. Improve productivityGo beyond stand-alone businessapplications with connected solutionsthat drive business process automationand employee productivity.Reduce IT dependenciesWith software and applications running inthe cloud, non-technical folks can better servecustomers, manage financial data, and stayconnected without having to wait on IT for answers.

SOLUTION IN ACTIONGEARYS delivers five-star services withMicrosoft Dynamics 365 and the Microsoft CloudGEARYS has been the pinnacle of luxury retail for 85 years, servicing a diverse clientele from the store’slocation in Beverly Hills, California. GEARYS modernized its business management systems, startingwith Microsoft Dynamics 365, to better serve existing customers while reducing costs.“Dynamics keeps track of our inventory,our clients, our orders. We then bring all thatinformation into Microsoft Dynamics 365,”explained Mary Donahue, director of weboperations.Old-fashioned service meets 21st centuryconvenience. GEARYS uses Microsoft Dynamicsto keep track of customer information. Salesassociates can instantly call up profiles andpast history on mobile devices on the salesfloor, delivering a personalized experience forevery client.Better data for better visibility. Internally,GEARYS can forecast purchasing trends to ensureopportunities aren’t missed. “Microsoft Dynamics365 gives us the ability to better forecast whatour clients are buying,” said Donahue. “We’re notplaying catch-up, we’re out ahead of it.”Improved service, reduced cost. Moving all theinventory and sales data into a single systemlets GEARYS track and control costs. “I anticipatea 10–15 percent reduction in costs,” said CFOPatrick Walters.Learn more about how GEARYS gained bettercustomer insights and a competitive edge usingcloud-based solutions from Microsoft.7“You can’t grow andkeep your records onpaper. You need tomake one voice andhave one place whereyou keep all of thatinformation.”—Mary DonahueDirector of Web Operations, GEARYSGrow efficientlyDon’t let technology limitations stand in the way of growth. Microsoft Dynamics 365 efficiently andcost-effectively scale as your needs change or business grows.Automate and easily adapt business processes.Simplify your finances, streamline your supplychain, manage your sales teams, and makeconfident decisions that expand your business,not your budget. Be productive from the startwith a familiar and role-based user experienceto support growth without added headcount.Get up and running quickly. Dynamics 365is quick to implement and easy to maintain.Setting up services and migrating historical datatakes days, not weeks, and with a familiar userexperience across all your devices, your team willbe productive from the start.Manage your business, not your servers.Running your business applications in the cloudmeans reduced upfront software costs and nocostly on-site servers to manage, plus you can addor remove users as your team changes. Ratherthan dedicating operational headcount to manualtasks, grow capabilities by automating businessprocesses and repurpose your team to focus onmore strategic projects.Connect with customersWhat if you could anticipate what your customers want? Microsoft Dynamics 365 helps you gain deepercustomer insights, manage and grow sales, and maintain profitable, loyal customer relationships.360-degree customer view. You’ve beencompiling years of data on your customers,even without realizing it. When you can see andanalyze all your customer data in one view, youcan spot winning sales tactics and fix the brokenprocesses. Whether it’s current cases, buyinghistory, or previous communications, makingthis detail readily available to your team meansmore personalized, targeted interactions thatlead to results.Stay focused on success. Zero in on the mostpromising leads with data-rich, interactivedashboards that help track your most activecustomers and uncover new sales and serviceopportunities. Guide your team with role-specificworkflows and familiar processes built aroundsales best practices. And use data and insights tocustomize and enhance sales presentations formore impact.8

Do business anywhereGet more done in the office or on the go with enhanced, secure access to tools and data acrossall your devices.To get the most out of its resources and streamlinemanagement of global finances, operations, andsponsorships, World Animal Protection uses MicrosoftDynamics 365 for a complete, trusted, connected,cloud-based solution.Respond at the speed of business. Withvirtually anywhere, anytime access and theability to track presence and instantly messageteam members, you can connect, share, andcollaborate in real time and get answers rightwhen you need them.Consistency and consolidation. With Dynamics 365,the organization has consolidated geographicallydisparate finance and operations processes, andno longer relies on a disconnected network ofspreadsheets.Safeguard your businessYour customers trust you with their data. Make sure you earn it by keeping all your systems safe,centralized, and protected, while simplifying compliance, audits, and reporting.9Connected cloud solution helps nonprofit manageprograms and engage with worldwide donorsWorld Animal Protection is an international animalwelfare organization that has been in operationfor more than 30 years, providing aid, education, andgovernment outreach to help put an end to animalcruelty. The nonprofit, headquartered in London, hasregional hubs in Africa, Asia, Europe, Latin America,and North America, and offices in 15 countries.Bring your office with youNo matter what devices your team uses orwhere they need to work, they can stayconnected to key business data like customerdetails, product information, and order statusto deliver better customer service. And with aconsistent user experience and single sign-onacross calendar, email, files, collaboration tools,and business processes, getting to the data youneed quickly is simple and intuitive.Prepare for the unexpected and mitigate risk.A proven business system from Microsoft hasbuilt-in controls and role-based businessworkflows that can provide structured accessto sensitive information. Plus, with both physicaland virtual security including access control,encryption, and authentication, you can helpprotect your data on all your devices.SOLUTION IN ACTIONGuaranteed uptime and data backup. You maynot be working around the clock, but your datais always on call. Microsoft cloud solutions arereliable, scalable, and come with a guaranteed99.9 percent uptime, so your team and customerscan access information anytime. And withcontinuous backup across globally distributeddatacenters, you’ve got the built-in dataredundancy to help protect you from a potentiallycatastrophic loss.Better visibility for better aid. Dynamics 365provides better visibility into donors, budgets,and projects, helping the charity make sure fundsare being properly managed and put to good usehelping animals across the globe. Simeon Lewis,international head of IT at World Animal Protection,said the Microsoft cloud solution “enables us to useour resources in a more effective way.” And, it helpsthe organization stay accountable to its funders.Helping others take action. World Animal Protectionsupporters have helped make life better for billionsof animals. To ensure continued support, theorganization uses Dynamics 365 to better understandand engage with supporters, stakeholders, andsponsors, without compromising security or personaldata.“Microsoft solutionsenable this organizationto deliver its animalwelfare work in a waythat maximizes impactfor animals and deliversour resources in themost cost-effective way.”—Simeon Lewis, International Head of IT,World Animal Protection10