Siebel System Requirements And Supported Platforms
Siebel SystemRequirements andSupported PlatformsVersion 8.1, Rev. SJuly 2012
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ContentsSiebel System Requirements and Supported Platforms 1Chapter 1: IntroductionWhat’s New in This Revision7Other Siebel Documentation7Oracle Welcomes Your Comments8Chapter 2: Globalization RequirementsInternationalization and Localization9Additional Information About Language SupportSupport of Unicode Standard1011Chapter 3: Hardware and Network RequirementsServer Environment Hardware RequirementsServer Network Requirements1314IPV6 Support 15Firewall Proxy and Reverse Proxy SupportSiebel File System Requirements 1515Siebel Client Environment Hardware RequirementsSiebel Client Network Requirements1515Chapter 4: Client Environment RequirementsDeployment Modes for Siebel Business Applications17Deployment Modes for Employee Applications 17Deployment Modes for Partner Applications 18Deployment Modes for Customer Applications 18Supported Deployment Modes by Application TypeClient Types for Siebel CRM1819Deployment Requirements and Settings21Requirements for Web Client-Customer Applications (Standard-Interactivity Mode)21Requirements for Employee Applications (High-Interactivity Mode)22Siebel System Requirements and Supported Platforms Version 8.1, Rev. S3
Contents Requirements for Siebel Mobile Web Client (High-Interactivity Mode)Requirements for Siebel CRM Desktop2222Requirements for Siebel Developer Web Client (High-Interactivity Mode)Requirements for Siebel Tools Client2323Chapter 5: Server Environment RequirementsHomogeneous and Heterogeneous Server EnvironmentsHeterogeneous Component Dependencies2525Supported Siebel Enterprise Server Operating Systems26Software Requirements for Siebel Enterprise Server: Binary Compatibility SupportCluster Technology Support30Virtual Machine EnvironmentsSupported Web Servers273031Supported Application Servers33Chapter 6: Supported Database Server PlatformsSupported Relational Database Management SystemsSupport for Oracle Real Application Clusters3537Supported Code Pages for Legacy System Integration38Chapter 7: Other Supported PlatformsSiebel Communications Server41Siebel Communications Server: Supported Email Servers 42Siebel Email Manager: Supported Email Servers 43Siebel Communications Server: Supported Fax Servers 44Virtual CTI DriverSiebel Chat4444Hardware Requirements for Siebel Chat 44Software Requirements for Siebel Chat 45Virtual Driver for Siebel Chat 46Siebel Smart Answer46Smart Answer Server and Installer 46Smart Answer Administrative Tool 47Smart Answer Adapter for Siebel Business Applications47Siebel Application Integration for Oracle Fusion Middleware447Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Contents Java and J2EE Application Server Support for Nonbrowser Based ProductsSiebel Reports4850Siebel Field Service50Siebel Field Service Integration to Oracle Real-Time SchedulerSiebel Handheld Applications for Windows-Based DevicesSiebel Email Marketing515256Supported Server Operating Systems for Siebel Email Marketing ServerSiebel Marketing Web Survey Daemon 5756Lightweight Directory Access Protocol and Active Directory Services InterfacesOracle Secure Enterprise SearchSpell Checking5862Siebel Server Sync for Microsoft Exchange Server (SSSE)Siebel Wireless576364Chapter 8: Supported Software and Ancillary ProgramsSupported Software and StandardsAncillary Programs6777Apache License Agreement, Version 1.187Apache License Agreement, Version 2.088OpenGroup X Window System v.11.6ICU License - ICU 1.8.1 and Later9192Chapter 9: Supported Upgrade PathsUpgrade Paths for Siebel Enterprise Server93Upgrade Paths for Siebel Enterprise Server for IBM DB2/39095Chapter 10: Product and Feature Availability for Siebel CRMVersion 8.1Product Availability Exceptions for Siebel CRM Version 8.197Feature Availability Exceptions for Siebel CRM Version 8.199Features Not Supported in Siebel CRM Version 8.1101Siebel System Requirements and Supported Platforms Version 8.1, Rev. S5
Contents 6Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
51IntroductionThis chapter includes the following topics: What’s New in This Revision Other Siebel Documentation Other Siebel Documentation Oracle Welcomes Your CommentsWhat’s New in This RevisionThis guide contains the definitive list of system requirements and supported platforms for Siebel CRMversion 8.1.Note the following important information: This document applies to versions of Siebel 8.1.1 applications purchased or deployed after thepublication of this document. It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack in order toobtain the latest versions of supported software and the latest fixed bugs.Table 1 documents important changes made in each revision of the document.NOTE: This version of the document supports Siebel applications versions up to 8.1.1.8.Table 1.What’s New in Siebel System Requirements and Supported Platforms, Version 8.1, Rev. STopicDescription“Software Requirements for Siebel EnterpriseServer: Binary Compatibility Support” onpage 27In Table 6 on page 28, added support for OracleSolaris 11.Other Siebel DocumentationThe Siebel Bookshelf is available on Oracle Technology Network tation/index.html) and Oracle E-Delivery. It may also be installed locally on yourintranet or on a network location. Siebel Fix Pack documentation is available on My Oracle Supportat https://support.oracle.com.Oracle reserves the right to modify the documentation for Siebel Business Applications at any time.Siebel System Requirements and Supported Platforms Version 8.1, Rev. S7
Introduction Oracle Welcomes Your CommentsOracle Welcomes Your CommentsTo help us improve our products, we want to know about any corrections or clarifications to this guidethat you would find useful. Please include in your message: The title and version of the guide (very important) The name and version number of the Siebel application you are using Your name, job title or functional area, company name, phone number, and email addressContact us through regular mail or email at:Oracle’s CRM Technical Publications500 Oracle ParkwayRedwood Shores, CA 94065Siebeldoc ww@oracle.comWe appreciate your feedback.8Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
2Globalization RequirementsThis chapter describes the globalization requirements for Siebel Business Applications. It includesthe following topics: Internationalization and Localization Additional Information About Language Support Support of Unicode StandardInternationalization and LocalizationSiebel Business Applications support internationalization and localization for specific languagesbased on customer demand. Siebel CRM version 8.1 includes localization support for the languageslisted in Table 2, where the word Yes indicates support. To obtain information about updates to thesupported languages, log a service request.Table 2.Localized Languages for Siebel CRM Version nsSupportedDatabase eEnglish UnicodeSiebel System Requirements and Supported Platforms Version 8.1, Rev. S9
Globalization Requirements Additional Information About Language SupportTable 2.Localized Languages for Siebel CRM Version nsSupportedDatabase oUnicodeTurkishTRKYesNoNoUnicode1.The term Siebel Handheld applications refers collectively to Siebel Sales Handheld Applications for Siebel Business Applications,Siebel Service Handheld Applications for Siebel Business Applications, Siebel Sales Handheld Applications for Siebel IndustryApplications, Siebel Service Handheld Applications for Siebel Industry Applications, Siebel Consumer Goods Handheld Applicationsfor Siebel Business Applications, and Siebel Pharma Handheld Applications for Siebel Business Applications.2.Table 10 on page 38 lists the Traditional Database Code Pages.Additional Information About LanguageSupportPlease note the following additional information about language support:10Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Globalization Requirements Support of Unicode Standard IBM DB2 for OS/390 and z/OS supports only U.S. English (ENU) for Siebel Business Applications.For Siebel Industry Applications, IBM DB2 for OS/390 and z/OS is supported for the followinglanguages: U.S. English (ENU), French (FRA), German (DEU), Spanish (ESN), Italian (ITA),Japanese (JPN), Dutch (NLD), PTG (Portuguese – European), PTB (Portuguese - Brazilian), andChinese (Traditional). Siebel client installers (for Siebel Mobile or Developer Web Client and Siebel Tools client) supportdisplaying the installer user interface in the following languages: U.S. English (ENU), German(DEU), Spanish (ESN), French (FRA), Italian (ITA), Portuguese - Brazilian (PTB), Korean (KOR),Japanese (JPN), and Traditional Chinese (CHT). If the locale defined in a client’s regional settingsis not one of these languages, the installer will run in ENU instead. For more information aboutinstalling Siebel applications and Siebel Language Packs, see the Siebel Installation Guide for theoperating system you are using. Siebel Client environments are supported on Windows with Microsoft's Multilingual User Interface(MUI) installed. The Siebel CRM Desktop client can be configured to use any of the Siebel application languagepacks. Note that right-to-left langauges, such as Arabic and Hebrew, are supported as of theSiebel 8.1.1.7 Fix Pack. Siebel Smart Answer supports the following languages: Dutch, English, French, German, Italian,and Spanish.See Siebel Global Deployment Guide for detailed information about common global deploymentterminology, about global deployment scenarios, and about how to plan your global deployment. Formore information about supported sort orders, see Chapter 7, “Other Supported Platforms.”Support of Unicode StandardSiebel servers and applications support version 3.1 of the Unicode standard, with surrogate passthrough. This means that transaction data can be entered into Siebel applications using charactersin any language, and even mixed in a single record, provided that the underlying database server isconfigured with Unicode as the default character set. Characters introduced in later versions of theUnicode standard will work for data entry, storage, retrieval, and display, but are not guaranteed tobe processed or queried correctly.Siebel System Requirements and Supported Platforms Version 8.1, Rev. S11
Globalization Requirements Support of Unicode Standard12Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
3Hardware and NetworkRequirementsThis chapter describes the hardware and network requirements for the server environment and theSiebel Client environment. It includes the following topics: Server Environment Hardware Requirements Server Network Requirements Siebel Client Environment Hardware Requirements Siebel Client Network RequirementsNOTE: **Use the requirements described in this chapter only as a guideline. The requirements donot take into consideration various factors that affect scalability and performance. For help withcapacity planning or sizing assistance, create a service request (SR) on My Oracle Support.Alternatively, you can contact Oracle Global Customer Support directly to create a service request orget a status update on your current SR. Support phone numbers are listed on My Oracle Support.Server Environment HardwareRequirementsTable 3 lists the minimum hardware requirements for the server environment.Table 3.Minimum Server Environment Hardware RequirementsPlatformSiebel ServerEnvironmentMinimum Hardware RequiredAll supported operatingsystemsSiebel Gateway NameServerAs recommended by operating systemvendorSiebel ServerWeb ServerAs recommended by operating system andWeb Server vendorDatabase ServerAs recommended by database vendorDisk Space RequirementsSiebel Enterprise Server architecture is designed to scale across multiple application servers to meetthe needs of large, complex deployments. For further assistance in capacity planning and sizinghardware platforms for Siebel Enterprise Server, contact your Oracle sales representative for OracleAdvanced Customer Services to request assistance from Oracle’s Application Expert Services.Siebel System Requirements and Supported Platforms Version 8.1, Rev. S13
Hardware and Network Requirements Server Network RequirementsThe number of servers, the CPU resources, and the memory resources required for operating SiebelBusiness Applications increases with the number and types of users and Siebel modules deployed.Up to 1 gigabyte of disk space can be required on each application server to install the SiebelEnterprise Server software. In addition, servers operating Siebel Remote require 15 MB of usabledisk space for each mobile user. Oracle recommends using high-performance and high-availabilitystorage solutions as appropriate for use in deployments of Siebel applications. This is especiallyimportant in high- capacity deployments. Oracle recommends using high-performance disks or faulttolerant disk arrays for all application servers, file system servers, and database servers.Hardware or software high-availability disk configurations are critical for Siebel Remote Servers,Database Servers, and Siebel File System Servers. It is recommended that other Siebel ApplicationServers, Siebel Web Servers and other Siebel Server components are configured to use hardware orsoftware RAID level 1, SAN or comparable configurations.About ClusteringHigh-availability solutions, such as clustering, are also recommended on critical components andmay be used in conjunction with the high-availability storage solutions stated in Disk SpaceRequirements on page 13. Clustering is critical for high availability of the Gateway Name Server,Remote Servers and the Database Server. Clustering is also recommended for any application serverthat is not load-balanced.You are responsible for ensuring that clustering is supported on each server component. Oracle usersare responsible for making sure that Siebel Server hardware operates with the supported serveroperating systems and clustering solutions. See Table 5 on page 26 for a list of the supported serveroperating systems. See Table 7 on page 31 for a list of the supported Web servers. For moreinformation about clustering, see Cluster Technology Support on page 30.Server Network RequirementsSiebel Enterprise Server computers require: A TCP/IP LAN with a minimum 100 MB per second connection between the database that hoststhe Siebel data and the Siebel Servers (this includes all the associated Siebel Servercomponents). A TCP/IP LAN or WAN with a minimum 100 MB per second connection between the Siebel Serversand the Web Servers hosting the Siebel application. A TCP/IP LAN or WAN with a minimum 100 MB per second connection between the Web Servershosting the Siebel application and the Web browsers. For customer applications, such as Siebel eSales, Siebel eService, and so forth, a modem with abandwidth of 56 kilobits per second or faster is advised. If lower-bandwidth modems are used,the Siebel application will be functional, but performance degradation can be expected.14Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Hardware and Network Requirements Siebel Client Environment HardwareRequirementsIPV6 SupportSiebel Business Applications interoperate with IPV6 for use with Siebel Server infrastructure. SiebelServer implementations may be in an IPv6-compliant network environment if the network stack alsosupports an IPv4 stack. IPv6 is transparent to Siebel applications if it is installed on the web server,and is only supported for web server and operating system combinations that Siebel applicationssupport and that offer dual-stack IPv6 support. This support provides IPv6 connectivity for customerfacing web si
Chapter 4: Client Environment Requirements Deployment Modes for Siebel Business Applications 17 . IBM DB2 for OS/390 and z/OS supports only U.S. English (ENU) for Siebel Business Applications. For Siebel Industry Applications, IBM DB2 for OS/390 and
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Downloading and Installing the Siebel Mobile Application Container (Siebel App). 4-20 Using the Siebel Mobile Archive MAA File (Administrator Task) . 4-21 Setting Up the Host Server for Siebel Mobile . 4-21 Configuring the Siebel Mobile Application Container (Siebel App) on an iOS Device . 4-22 Clearing the Application Cache for .
Siebel CRM Pricing Prices in USA-Dollar (USD) License Price Software Update License & Support Licensing Metric Minimum Siebel CRM General Siebel Advanced Market Development Funds 500 110.00 Application User Siebel Anywhere 200 44.00 Application User Siebel Server Sync - Microsoft Exchange Server 120 26.00 Application User Siebel Content Publishing 120
How Siebel CRM Desktop Handles a Microsoft Outlook Task 56 How Siebel CRM Desktop Handles a Microsoft Outlook Email Message 56 How Siebel CRM Desktop Handles Items If the User Removes the Siebel CRM Desktop Add-In 57 How a User Can Link a Siebel CRM Record to a Microsoft Outlook Record 58 Chapter 5: How Siebel CRM Desktop Synchronizes Data
Siebel Performance Tuning Guide Version 8.0 3 Contents Siebel Performance Tuning Guide 1 Chapter 1: What's New in This Release Chapter 2: Siebel Architecture and Infrastructure About Performance and Scalability 13 About Siebel Architecture and Infrastructure 14 About Siebel User Request Flow 18 Performance Tuning Terminology 19
12 Siebel eFinance for Teller Connector to IBM WebSphere Business Component Composer Guide Version 7.0, Rev. H Siebel Teller Architecture The Siebel Connector for Teller extends the functionality of the Siebel Connector for IFX XML to provide Teller-specific data exchange between Siebel and other systems.
- PowerCenter 7 (Informatica etl august 2005) Siebel : - Siebel Datawarehouse developer (june 2005) - Siebel EIM Workshop (23rd june 2003) - Siebel 7 EAI (October 2002) - Siebel 7 Core Consultant (April 2002) - Siebel 2000 EAI (march 20
Siebel System Administration Guide Version 8.1/8.2, Rev. A 3 Contents Siebel System Administration Guide 1 Chapter 1: What's New in This Release . Administering the Siebel Server System Service on Windows 114 Administering the Siebel Server System Service on UNIX 116
