Outline Of A Law Office Manual

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Law Society of AlbertaStart-Up KitOutline of a Law Office ManualI. PreliminariesA. Introduction to the firm1History of the firm2Mission/vision/value statement3Organization of the firm: list of partners, associates, and support staff;organizational chart; committeesB. Law as a profession and a business1Commitment to quality2Importance of clients to our success3Importance of support staff to our success4Membership and ongoing education requirementsC. Office Policies1Office hours2Work hours; breaks3Overtime4Time and attendance records5Absences for illness; sick leave; medical notes6Absences for personal reasons7Leaves of absence8Parental leave9Statutory holidaysReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up Kit10Vacations: entitlement, scheduling11Lateness12Job robationary period17Promotions and demotions18Grievances and dispute resolution19Discipline20Layoff for economic reasons21Termination for cause22Parking23Keys to premises24Smoking25Employment of relatives26Solicitations and distribution of literature27Outside employment and other activities28Use of TechnologyReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up KitII. Emergency proceduresA. Security and Safety of Employees and OfficeB. Emergency contacts1Police/Fire/Ambulance2Building Security3Identification of firm emergency contactsC. Accidents, Medical Emergencies, Work Injuries1First Aid trainingD. Disaster Plan and RecoveryE. Data ProtectionIII. Employee RelationsA. Importance of employees to our firmB. What we expect of employees1Loyalty; conduct outside working hours (being a good ambassador for our firm)2Hard work; productivity; quality; timeliness3Support of co-workers4Professionalism: confidentiality; ethicality; good judgment; honesty;trustworthiness; tact; courtesy; respect for clients, co-workers and anyone elseyou deal with on our behalf; personal appearance, grooming and dress5Personal problems, phone calls, use of office facilities and resources6Performance evaluationC. Delegation to and supervision of support staff; teamwork1Who may delegate to whom2Who reports to whomReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up Kit3Asking for help4Offering help5Taking responsibility for team leadership6Supporting leaders as a team member7Prioritizing work; emergencies8What to do if you feel you are being taken advantage of9Suggestions welcomedD. Salaries, wages, benefits1Definitions of full-time, part-time, temporary, casual2Overtime3Bonuses4Profit-sharing5Salary reviews6Job-related courses7Community college and university courses8Medical, dental, pension plans9Life, LTD insurance10Employee assistance plan11Discounts on legal services12Memberships in job-related organizations13Staff social functions: Christmas party; summer picnicReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up KitE. Payroll1Pay days2Pay slips3Deductions: IT, EI, CPP, AHCIP; benefits; other4AdvancesIV. Client relationsA. Importance of clients to our firmB. Support staff dealings with clients1Level of formality or familiarity2Confidentiality3HelpfulnessC. Receiving clients1Comfort2Reading material3Coffee4Smoking5Greeting clients: level of formality or familiarity6Housekeeping7Announcing clients; escorting clients to lawyers‘ offices8Clients without appointments9Non-clients without appointments10Troubled members of the publicReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up Kit11Troublesome members of the public12Long waits13Client confidentiality: overheard phone messages; indiscreet conversations;exposed documentsD. Client satisfaction feedback1Why it is important2Procedures for obtaining3Procedures for reviewingE. Non-engagement letters; disengagement lettersV. ConfidentialityA. Importance of confidentiality in a law firmB. Confidentiality policies1Client information2Firm information3Departure from the firm4Personnel records5Home phone numbers6Overnight confidentiality7Phone, fax, and e-mail security8Security proceduresReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up KitVI. The TelephoneA.Importance of the telephone to our businessB.Phone answering: Receptionist1Switchboard hours2Answering machine3Voice mail –who has codes, function instructions4Greeting callers: tone of voice; level of formality or familiarity; grammar anddiction; asking name; asking business5Urgent calls6Troubled callers7Home phone numbers8Complaints9Announcing callers10Keeping track of lawyers‘, staff‘s whereabouts11Keeping reception informed of whereabouts12Keeping reception informed that holding calls13Locating lawyers and staff14What to say when: lawyer with client; on the phone; holding calls; in a meeting;out of the office; in court; out of town15Alternate call-takers16Taking messages: time; date; name of caller; get it spelled; return phonenumber; taking notes17Do not lieReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up KitC. Phone answering: other than receptionist1Greeting (give your name)2Transferring calls3After-hours greeting4After-hours messagesD. Telephone manners1How to announce yourself on behalf of the firm2How to leave a message without disclosing confidential information3Tone of voiceE. Long-distance charges1Tracking long distance charges2Firm credit card3Accepting reversed charges callsVII. Communication Systems.A. Importance of these systems to our firmB. Mail, Messenger Services, Couriers, Electronic Communications1In-coming: receiving; distributing2Out-going: who we use; capturing disbursements3Court runner4Process server5Admission of service on court documentsC. Incoming mail1Who picks it up; who is the alternate2Opening; date-stamping; sending copies to clientsReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up Kit3Cheques4Noting dates in diaries and flagging for lawyers‘ attention5Distribution to lawyer6New matters received by mailD. Outgoing mail1Envelopes to be appropriate size2Return address3Postage4Postal codes5Getting mail signed6Enclosing cheques7Enclosing documents8Enclosing documents that need a signature9Revisions10Copies to file11Registered mailE. E-mail1If you invite it, check it2Use of E-Signatures3Use of task and time management tools in e-mailF. Serving documents1Process servers we use2Instructions to process servers3Capturing disbursementsReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up KitVIII. FilesA. Importance of filing to our firmB. Opening new files1New file information form2Limitations3Conflict of interest check4File folder: colours; information on tabs; information inside files; brads5File index; file number6Client index; client number7Accounting information8Engagement letter9Contingency agreement filing10Assigning files to a lawyer; transferring files to a different lawyerC. Files and filing1Filing: routines and deadlines to ensure filing done; order in which items are to befiled; filed material to be nailed down2Retention of draft materials; disks3Copies of drafts on correspondence brad4Organizing complex files: subfiles; binders5”Out‘ cards6Removal of files from the office7Responsibility for condition and location of files8File closing; re-opening9Retention and long term compressed storageReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up KitIX. Conflicts of interest1Importance of conflict of interest system to our firm2Definition of conflict of interest3Description of conflict system4Entering client and other information into conflict system4Conflict checksX. DeadlinesA. Importance of managing deadlines to our firmB. Limitations diary1Rules re new files2Rules re existing filesC. Appointments and appearances diarization1Duplicate diary system (lawyer and assistant)2Picking up dates from incoming correspondence3Having a primary and backup diary system (lawyer and assistant)D. File diarization1Entering new files in the system2Assigning diarization dates3Pulling files; bring forward list4Rediarization5Periodic (monthly?) review of all files in system6Periodic (weekly?) cleaning of lawyer‘s and secretary‘s deskReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up KitXI. Financial Management of FirmA. Timekeeping1Trust Account/Trust Safety requirements2Lawyers‘ timesheets / Staff timesheets3Posting time4Receipts5Disbursements6Petty Cash or Advances7Reimbursement of expenses8Billing ProceduresB. Accounting1Description of accounting system and where ledgers and records are kept2Trust accounting: receiving trust money; depositing; issuing trust cheques;certification of trust cheques; trust ledgers; trust statements for clients; trustreconciliations3Disbursements: capturing; posting; billing policy4Other charges: amounts; capturing; posting5Preparing accounts to clients6Collections procedures: aged A/R lists; reminders; cessation of work7General accounting: receiving cash; receiving cheques; issuing cheques; postingthe general ledger; general account reconciliation8GST9Petty cash10Reimbursement of out-of-pocket and travel expenses11Bank address and account numbers; location of safety deposit boxReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up KitXII. Office SuppliesA. Stationery, supplies, and forms1Location2When to order and how to purchase3Personal appropriationB. Paper sizes and typesC. Envelope sizes and typesXIII. Taking dictation1Where and when to pick dictation up2Transcribing dictation3Where and when to deliver transcribed dictation to lawyer4Composing letters based on minimal instructions; form bankXIV. Paper productionA. Importance of the paper we produce1Quality of appearance; content2Proofreading3Revisions4Prior draftsB. Correspondence1Letter format2Fonts3Copies to clients; file; other partiesReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up Kit4Return envelopes5Diction; spelling (spelling check); appearance6Tone; contractions7Opinion letter reviewC. Documents1Appearance2Format3Cover4Proof-reading; spelling (spelling check)5Using precedentsD. Memos1Format of legal memos, interoffice memos, memos-to-file2Distribution3Preservation4Memos to file re phone calls; instructions received by telephoneXV. Conference & Signing Rooms1Booking2Housekeeping3ConfidentialityXVI. EquipmentA. Computers1Logging on and logging off2Computers to be left on and computers to be turned off overnightReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up Kit3System administration: who assigns and keeps passwords4Servicing5Training6Software allowed7Printer supplies and service8Organization of hard drives9Security of client and firm information10Precedent retention11Executed document retention12Personal use13No outside disks (risk of viruses)14Backup procedures: frequency; where to store; testing restorationB. Photocopying & faxing1Procedures2Charges to clients3Quality of photocopies4Key operator5Servicing photocopier and fax6Ink or toner supplies7Personal useXVII. Client documents & propertyA. StorageB. IndexingC. SafeguardsReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Law Society of AlbertaStart-Up KitD. Returning Material to ClientsE. Diarization for Destruction of Archived MaterialsXVIII. Our lease1Access during normal office hours2After-hours access3Landlord‘s rules and regulationsXIX. Library1Publications2Circulars3Use by firm personnel and non-firm personnel4Charge policies for clients5OrganizationXX. Miscellaneous1Temporary assistance2Outside or Third Party services (ie: copying companies, process servers)4Reporting error and omission claims5Security of property: client; firm; personal6Community and Charitable Activities7KitchensReturn to TopThis resource is provided by the Professionalism & Policy Department of the Law Society of Alberta to help Alberta lawyers with practicemanagement. Readers must exercise their own judgment when making decisions for their practices.

Outline of a Law Office Manual I. Preliminaries A. Introduction to the firm 1 History of the firm 2 Mission/vision/value statement 3 Organization of the firm: list of partners, associates, and support staff; organizational chart; committees B. Law as a profession and a business 1 Commitment to quality

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